Best Diabetes Equipment Supplier Lansing Near Me

A. Jones: Every time I contact them by phone for information, they give bad service They ALWAYS have some excuse or justification for their rude, poor quality service.

jennifer gilbert: Cant get anyone to answer the phone or they transfer you to a voicemail. I've Been waiting a year for my CPAP. However my sister is a new user and got one in a week. What a mess. It wasn't like this when they were downtown

Cliff Hanged: Came here asking for knee braces. They didn't have any in size. Order takes almost a month. They referred us to a medical store that was closed and the other one didn't even have braces at all.

Karen Brown: I have seldom encountered a particularly polite employee in all the years I have been going. They just seem truly unhappy to be there. My biggest issue are their new hours of 8-5 Monday through Friday. I guess they feel people who need medical supplies don't have or shouldn't have full-time jobs. They were pretty busy from 5-6 and on Saturdays when that was an option so lack of business wasn't the problem. The solution given to rectify the problem was to call in first so I wouldn't have to wait as long as if that somehow meant that I didn't have to still take time off work to go there?

McCreary's Healthy Homes: I’m not sure about other peoples experiences. I had the best experience today. They lady that helped me (I wish I would have asked her name) was very kind and went over and above to give me helpful advice with my insurance coverages and showed me how to properly use the devices. It’s SO helpful to a person that’s never been through an experience like this before. Thank you for your help!!!!

Jim Greene: They were very good before moving to Frandor. What happened? My CPAP orders always short of parts and have to reuse old parts. Yet my insurance pays for COMPLETE replacements.

Leila Saber: Stunned with the level of rudeness and disinterest at the new location. Asked my doctor to move my prescription elsewhere. I'm really sorry to read comments on what other people have gone through, but none of it surprises me after being treated like I was bothering them by simply walking in the store.

Susan Klusman: Horrible experience. I was in the area, residing 45 minutes away, called in advance to confirm I could pick up test strips, that I didn’t need a refill from the doctor. Once there, the representative said otherwise and that strips were not approved with a cgm (meter). In providing information to assist her in verifying my records, she abruptly stopped me. I said I wanted to work with someone else, then ultimately asked for a manager. She said she wouldn’t. The rude attitude was beyond unprofessional. This is not a representative who should be working with people, especially those with medical conditions. I have never had an issue with Sparrow Medical, but this was such a abysmal experience that I will NEVER go back and encourage others to do the same .

Cowboy Wong: I was getting my diabetes test strips here for many years. They moved to Frandor and now they say I don’t exist in there records. They started a new account and then gave me the wrong strips. Went back to return them and the women said she has been 15 years and they have never seen my meter that they sold me. Later looked on the strips and the picture has my meter right on the wrong strips. I like it when your customer service people are saying your luring when you have been coming there for 5 years. I bet they will not be around long on there new space treating people so badly.

Candyce Curl: Love the new location. Shorter than expected wait. Kind and knowledgeable staff. I will be returning!

Dark Knight: Sparrow needs to clean house on the administration of their business who allow such interesting and rude people to work for them. The folks here aren't polite and overall sparrow hasn't been a good health system to work with. Avoid at all costs

Gavin k: Rude and Incompetent

gameryt12: I rated it a 1 star because they were very very slow it's been over an hour waiting for a ace bandage

Danielle: They are the rudest people I have ever ran into. The store itself, is clean. It's a medical supply store. Still there is no reason you have to get the third degree, and have.some worker tell you, you have an attitude. If I didn't need the supplies I would not be returning.

Nick L.: Their new location is a wonderful addition to the area. Plenty of parking and wheelchair accessible. The staff was friendly and knowledgeable.

Unk Mike: what kind of hospital medical supply company throws away much needed medical products like colostamy bags that were ment for donating to patients in need and closes its donation closet in a pandemic when people need the supplys most. pure evil order online rather then support this evil place. so sad instead of helping they decided to make patients in need to suffer

Abu Farzan: WORST

Anthony Bray: Rude. Ignorant. Not helpful.

Nature's Cream: Go to Hart medical supply instead. Unless you want your loved one to slowly suffocate while waiting for their life sustaining medical device because this place has no idea how to fill a prescription. I called a total of 5 times over 3 days trying to get my husband's nebulizer machine prescription filled. I had the doctor send it twice with the exact information they were asking for. They kept saying they didn't see it or it wasn't done correctly, etc.. over and over. Meanwhile my husband is struggling to breath. No attempt on their part to figure out what their issue was or why they couldn't find the information that was definitely sent over by my doctor. Twice. Completely incompetent.

Brian Raymond: Before I start the Cpap section is great they are the best at what they do!What remains is a far cry from acceptable.Shop around their are better options than this organization trying to intimidate you and ram it down your throat.Between changing to products for winter that are actually rated for summer (just to save money I am guessing) looks more foolish evertime I think about it.Now Sparrow keeps throwing these waivers in front of me to sign regardless if it is for lab work or medical supplies, stating that I will pay for the items or services if my insurance denies my claim.If you sign it what do you think your insurance is going to decide about paying it when you just agreed to pay for regardless.

Jessica Vazquez: I've waiting over 14 months for my blood pressure monitor and it seems like Madison would have contacted a supervisor to move this along and figure out why Laurie at your Lansing Michigan office still hasn't gotten on the phone to call my doctor's office. All Laurie has done is send a fax a few times. This is ridiculous. I could have serious problems now because of this. I'm supposed to check my blood pressure home at least 3 times a day. That way the doctor can determine my next course of action. He can't do that until he has a logg of at least a few weeks of my blood pressure. I filed a complaint last week and today. 14 months is long enough and I'm tired of calling Hart over and to have them call my doctor. I'm not happy.

Kathy Alling: Poor customer service from manager

Debra Benyi: Started off in a bad mood because I didn't want a CPAP. Ended up not really wanting one, but willing to try and being in a much better and accepting mood. She explained to me why, for the first time the damage the interruption in sleep might be causing.

robin barker: Experience was great! Very informative and professional.

Kristina LaPratt: Great company overall

Brianna Hiegel: JR was very thorough and allowed me to ask questions. I appreciated the personal feedback based on his own experience.

Irma Vela: Jimal was very professional and polite would highly recommend.

Bill Mullen: He is alway on time very nice and does a very good job

Keith campbell: Jimal did a great job with the delivery of a jerry chair today going up 3 flights of stairs is extremely difficult and he made it look easy and was very professional while doing it!!

Vanessa Daniels: Did amazing job. Answering questions politely. Took his time to explain and restock my equipment. Finishing up my order and removing the tanks I already used. I am thankful , that I still was able to receive a order on my off day.

Linda Porchia: Very direct and kind offered a lot of help

Melody Maurer: John was very pleasant and helpful. He took the time to explain everything and made sure I was comfortable with the device and how to properly use and care for it.

Delton Warren: I don't know I'm in the hospital he delivered it to the hospital

Constance GARNER: Kenneth did a great job bringing the wheelchair and he was courteous and efficient. Thank You I Appreciate You

Roger Dujardin: Once again the gentleman that a fabulous job a true professional

Lou Ebaugh: Had to purchase a used V-pap. Called Hart Medical and Roberta helped me out with the purchase. Very knowledgeable and compassionate. The service was great and the price reasonable. I hope all people in need of service for their machines and masks, experience her touch and knowledge .Thanks Roberta! 😊

Frank Migliaccio: Clarice was prompt and quick. Very nice girl.

Cynthia Newcomb: Awesome Job. Thank You!

John Carter: Very professional Christine was awesome very informative.

Gary Merritt: Great service compared to last time

AmarieB Lansing: The staff is very helpful, professional, and polite when I call. They deliver fast. If only they had a drive-thru window.

Janie Hernandez: Love this pharmacy's.all the employees that work there are professionalHelpful n so respectful .delivery is exsempional. love this guys they help me n.. are polite n. Nice people

TOD Norman: Soooo much better than Walgreens! Will never go anywhere else. Real people....you don’t get lost in the corporate pharmacy hell!

Mike Persons: Very friendly family atmosphere. Great service!

Gemma Carnegie: They did not have exactlywhat I wanted but, went out of their way to find it. I had to settle for what was in store. Nonetheless it was of a good quality and meets the need. Met a man man that had the same device a d he wS willing to take time to answer some questions. I am feeling good about my purchase

Barb Boyd: The service provided by Malinda and Kay was outstanding! I was recently the "messenger" for a friend who was caring for another friend, and needed to secure some medical equipment. Not sure if insurance would cover it, they provided details needed to make it happen. With compassion and patience they were wonderful. Thank you!!

Hanna Jay: They got my order in on time, although they forgot to call me when it was done. The store is a bit dingy, but the products are legitimate.

K T: Lady was polite and friendly. Will go back if needed

James HOWLETT: I enjoyed my visit at the Apothecary Shop, they offer a wide variety of products such as the pharmacy, mobility products, vitamins, diabetic products, gifts, compression socks, blood pressure monitors, as well many other things, the staff is very friendly and helpful and they also have delivery on drugs, looking forward to returning soon. 😀

Brittany Watkins: Worst place to work! Pharmacist yells at you in front of everyone instead of being professional! Go elsewhere!! They don’t even deserve a star 😂😂

A. Jones: Years ago this pharmacy used to GREAT. Dan the pharmacist really knew his stuff! The owner retired and sold it, and since then it has gone DOWNHILL. Today I was directed to them as being a "specialty pharmacy". I needed to find a place that sold a certain test kit my doctor ordered. I was greeted by a VERY RUDE young woman in the pharmacy who said they were NOT a specialty pharmacy, but that the Pharmacist told her that "Assensia" (sp?) on the west side of town was one. I asked her where they were, and she said, "I don't know". I asked her how to spell the name, "I don't know". As a typical young clueless person, she told me to "Just speak the name into your phone." I told her I don't have an Iphone, I was calling from a LAND LINE. She was stumped, and basically told me it wasn't her problem! I looked the word "Assensia" up on the internet, and it was ASSENSION Pharmacy. and not ASSENSIA. I called them, and they also said they were NOT a specialty pharmacy either. The hunt goes on for a "specialty pharmacy" in this area that carries the test kit my doctor ordered. Once again Lansing lives up to it's reputation for being a backwater town!

Barbara Mccarrick: Its the only pharmacy I use. I love the staff there. You make you feel like part of the family.

Karen Angelisa Shaw: I was visiting Dewitt and could not find Father Johns cold medicine. Called everywhere and found it here. I called and they put two bottles on hold for me. Thank you so much.

Kimberly Thompson: Love the entire staff there !

David Wells: Have what I needed

Dorothy Whitt: Awesome service. Good prices

Nathan Glick: Overall very happy customer here. It’s such a refreshing change after 13 years of Chicago and San Francisco pharmacies. 😀The pharmacy staff is so incredibly helpful, knowledgeable and friendly—I’m always greeted personally, with a smile. It’s nice to receive a call from a person when prescriptions are ready...almost always same day. Also a huge bonus, they offer delivery—even to the west side—free of charge (though a tip is always good instant karma).

Jen Melendez: My scripts were faxed over Thursday afternoon to be delivered on Friday. They didn't read the script and sent them to an old address. It's now Monday after 6:00 an still no medications. I have heart meds, blood pressure meds, and insulin that I have to have. My Dr ordered my diabetic supplies and they came through the mail and arrived today, but still no meds. I need suggestions for a pharmacy that delivers when needed, not when they feel like getting to it.

Miranda Flinton: Said they would give me a $50 gift card for returning to them. Called and they said it was all ready. Went to pick up and they won’t give me the gift card! Ridiculous. Do not go here!!!

Benjamin M.: Great staff, good selection of products, slightly higher than average pricing.