Best Internet Shop Lansing Near Me

Kim Ojibway: Had a great experience with JD and Me!!!

Steven Negus: The best Verizon location in all of the greater Lansing area. Chris is beyond knowledge and helpful. HIGHLY recommend.

Kayla Vaillancourt: Wonderful customer service!! Very happy with our trip. Will frequent here again in the future!!

Brian: Was great and speedy service .

Dan Parks: Ryan, Matt, Leah,Did a fantastic job, great customer service. Thank you

Faith Larner: Went here a couple weeks ago for a new phone and was assisted by Matt. He was very friendly and knowledgeable about the products! He answered all of our questions (which were many) and helped me upgrade my phone with a great deal Verizon was offering for my old model. It works wonderfully for what I need! Would definitely return to see Matt again for all of our phone needs! Love that they are open until 7:00p.m. also!

Tamara McAfee-Flowers: Chris Dudley was AMAZING!

Matt Ferguson: Very knowledgeable staff. Very easy to work with.

Maureen McDonough: Excellent service and help as usual.

Ben Kaashoek: Stopped in because my old phone decided to turn into a brick unexpectedly. Matthew really helped me out. I could not be more happy with the service here.

Ethan Kolberg: Matthew was a great help and made the experience fun and easygoing.

Ariah Kolberg: Got my new phone yesterday! The English guy Matthew was fantastic! Kept us occupied with conversation while waiting for phones to transfer!!

Jeni Gauss: Excellent service by Matthew!

Chris Wood: This has become my new favorite Verizon retail location! Quick, knowledgeable service, and Ryan was so helpful!

Kayta R: I went to the Verizon on Jolly and Matt helped me switch phones. He was great and answered all the questions I had!

Jason Woollet: I have worked in customer service and have to say that in have never received customer service as good as I have today.

Jennifer Le: Thanks Ryan for the great customer service!

Abraham Marinez: Had great and professional service.. thank you Chris!

Alex Pa: very friendly atmosphere for sure. Went here to see about upgrading to a new phone spoke with Matt cowing he showed me a few options and was more than willing to answer all the questions I had. Definitely check this place out they go above and beyond to make sure you get quality customer service and all of your questions about new devices are answered fully.

BurlyMFKN Sharp: The English guy is the mfkn man.! Very friendly very nice and helped so much.!

Bryon Harkness: Matt was very helpful and knowledgeable about ever part of the process got a new phone and was out less than an hour Great Experience

Stephanie Gregg: Excellent customer service! Kudos to Michael for his problem-solving skills.

Thomas Stewart: The gentleman’s stayed longer then they were open cause I confused on why I couldn’t upgrade and add another line. The store I went to prior to just got pushed us away and didnt even try to do anything cause I was making all the calls to customer service, I’m so glad trying again/ just ask questions why. They stayed there and figure it out and treated me like I was needed and not pushed me way. Thank you’ll, I’ll be back soon

Lashavia Glenn: The staff was very nice and knowledgeable. We worked with Michael and he was so personable and helpful. He took care of everything and made sure we had everything we needed! It was quick and easy

Almaz Woldegabrel: I have had hard time to get services with the people on the phone but I went to store close to my houseThe girl name Valoric helped me a lot

Kim Kramer: Everyone was very professional and knowledgeable! This will be the only AT&T store I go to!

Deedra McKissack: They are awesome and really knowledgeable! They were an awesome help when I was porting my number over. It was a complicated process but they were amazing!

Fred Dannemann: Guys really got me out of a jam! Awesome

Eric Miller: I drove over a 1000 miles from Texas to come to this store. Before I got here Alex and Valorie were a great help over the phone to insure they had everything in stock and would be able to help me before it got there. Once I walked in Erin wax there to greet us at the door and was a great help through the whole process. He was able to provided us with all the devices we were looking for and their accessories. He even was able to help reduce our monthly premiums with was something I didn’t even come for I would recommend this store to anyone in the US!

Jack Johns: Michael W. literally turned my whole day around. I can’t thank him enough for saving me and getting me back up and running in the shortest time possible.

Alec Kruscke: This man is LEGENDARY! Michael was extremely helpful and friendly. The process of moving from Xfinity Mobile is a true pain, but Michael made it a breeze. I could not give more praise for his professionalism and charismatic personality! If you have questions or need help, he is officially my go to Sales Representative.

Bruce Ellison: Complete professionals! Love my experiences with this store.

Luna Lovegood: They were great and very fast

Jeffrey Ellis: I'll never quite understand these stores. I mean okay, they are needed. So I'll live with them. No slight to the help. They are well trained. But are controlled by their job daddy.

THE AMAZING TV: Very nice and so helpful

aumon dansby: The representative Michael was extremely helpful and patient! As I was trying to decide on what headphones I should get for my iPhone. He also assisted us on exchanging the headphones that I did get because one of them was not working. He stayed past closing time. Awesome customer service!

Sheri Clarke: The store was empty when we arrived within the last hour of the day. Alex and Michael assisted us with two phone upgrades and a major change in our plan. They were very helpful in giving me a quote for all the items and obtaining a discount through AARP. When we mentioned that we had a low tire notice, Michael went above and beyond by offering us the use of his personal tire pump, which was in his car. He then pumped up our tire for us. Both staff members were exceptional regarding customer service and we will definitely be back to this location.

Avery L: This location is terrible! The female employee didn't greet us with her name and refused to assist us. She is so terrified of a potential bad review or survey that she refused to help us with a warranty claim and wanted to make it an insurance claim on a phone that is less than 3 months old so she can outsource it. Gave us a website and when we called her out on it she said there was nothing she could do for warranty or insurance. We even tried to give the website a chance and it literally referred us to the at&t store. Definitely calling corporate to complain

Dane Songer: They don't tell the truth. They use deceit to trick people. I don't recommend this place.

Key Israel: Update…I received a call from Chris to address the concerns I expressed in my review. Chris did an excellent job addressing my concerns. He explain why some of the things I mentioned in my review occurred such as fraud with IPhone 13 Max pros and offered to look into the 30% discount I found online. Excellent customer service and one of the few companies that actually read the reviews and follow up with their customers. Thank you Chris for the reach out.I came to the store to upgrade my phone and that went fine. While I was there, I was given an offer to purchase 3 items get one free. It turns out that there was a better deal available online and I could get 30% off if I bought 3 items. I paid $111.30 even with the free item but if I was given then 30% off, I would have only paid $92.75. That is a $18.55 difference and I would have preferred the 30% off. Sale reps should always search and offer customers the best deal if they want to keep them coming back as a customer. I will probably only shop online from now on. The only reason I went to the store was because my order was canceled online and I was told I had to come into the store to verify my identity which I thought was inconvenient as well. I never had to upgrade at a store when I had Xfinity.

Sharon: Nice when I was buying a phone but after I got my phone they would not give me credit for my phone that I was turning in. It was new. They knew perfectly well what phone I was turning in and proceeded to continue to tell me that I would get credit for it when I bought the S20 What a nice way to scam people in to buy phones and jacking up the prices of their purchase.Firing a girl for doing what her manager told her to do. That's pretty lame. Totally dissatisfied the reply I got was "oh well"😡" Really??

Noura Abdulhamed: Malik was awesome! He took the time to answer my questions and help me with my new device. Thank you!!

Laurie Dennis: Nice young lady helped me unscramble the settings I messed up. Too bad they didn't have the phone case. I can't pay 18 bucks for a pop socket

Melissa Green: When my sister and I went into the AT&T store on 3201 E Grand River to get our parents new cellphones, we had a great experience. While it took longer than any of us had anticipated, the staff at thattime gave us incredible customer service. Our experience in going into the store on Tuesday, January 24th was markedly different. The current staff at the location are beyond terrible. They are rude, dismissive, and unhelpful, especially to elderly customers.I first went into the store because my 80 year old father’s cell phone died. I was waited on by Mohamed M. I wish I could use the words that I really want to use to describe what a horrible person he was to deal with. He was not helpful in helping us understand what the options would be if it was a battery issue or what to do if we wanted to get a new phone. I literally had to walk him through the different scenarios because he gave ZERO help. Ultimately, since my father only owed on more payment on the old phone, we opted to pay it off and upgrade. When it came to activating the new phone, Mohamed M provided ZERO help. Gave no instructions and just told me that if I logged onto his Google account, he would be able to transfer his contacts. So we left. When I got home and finally got into this Google account, that did not work to transfer the contacts. So then my sister went back to the store to assist my father. She interacted with whomever was Mohamed M‘s female colleague (did not get her name) who was equally as terrible and unhelpful. And then they had the utter audacity to say that if we returned the phone that they did not help us activate, it would be a $55 restock fee. ABSOLUTELY NOT!! My father had words with them and then my sister and father went next door to Batteries Plus where they got great service. If I could give them zero stars I would. But since I can’t, I will just make sure to NEVER use that location again.

Alysia Green: This store has terrible people working at it who are completely unhelpful and willing to take advantage of an elderly customer. My elderly father went in because his cell phone died. They talked him into upgrading to a new phone (he was due) however his contacts never synced to the email associated with his account so we were unable to transfer them. When I went back with him to get assistance Mohamed M (who had sold him the phone) and his female colleague (unfortunately did not get her name) told us there was nothing they could do about it. They recommended we go to Best Buy and get a new battery for his old phone and then manually enter his contact list into his new phone. Why would I go to Best Buy when you sold my father the phone??? We were given no other options, recommendations or suggestions. Neither of them even tried to help us sync from his email or anything. Then had the audacity to say they would charge a $60 restocking fee if we tried to return it. Which was never explained to my father when he purchased it and is not indicated anywhere on the invoice or receipt he was provided. Very happy to take my fathers money but flippant when he required assistance. We have had nothing but problems with this store including with this upgrade. Thankfully we were assisted down the street by the friendly staff at Batteries Plus. I wish I could leave a zero rating. The treatment at this store was rude and dismissive and we will never use them again.

Andrew Hyde: America is the worst ATT employee I’ve ever worked with didn’t help me at all made me feel worthless

Connie S: I ordered a new $1,000+ phone from this store. When it arrived I took it to the AT&T store in Saint Johns to have the information on my old phone transferred to the new and the new one activated. I was told that the Saint Johns store could not help me because I didn’t order the phone through them. Neither did my nephew but you helped him no problem two days earlier! I went to this store near Frandor and they told me they would only activate the new phone but would not transfer the information from my old to my new phone. Really? You just did it two weeks ago for my brother. This store near Frandor told me I had to go to the Apple Store for help. Both of these stores have terrible, horrible customer service. For God’s sake do your fricken job! And if you aren’t going to provide customer service then get the hell out of that position and let someone have the job that will provide great customer service instead of standing around doing nothing!

Matthew Fryover: Fast and friendly service with a smile, I appreciate that

Niki Wolff: Great service.

Wai Fung Lam: They don’t know what they are doing. We asked to get a simple cellphone plan; but we were enrolled in a data plan that does not include calling. They said they couldn’t change it and asked us to drive 40 minutes to a corporate store in Jackson to make the change. Well, the address they provided was wrong, of course. When we got to the right store, people there said they couldn’t change it either and asked who told us to go there!!! Interestingly we were told that this East Lansing store is notorious; it is as if it was our bad luck that created the mess. How can AT&T allow such a lousy authorised dealer to continue?

Deanna Demick: America is AMAZING!! She was so helpful and was proactive and told us to take pictures of the lifetime warranty on our screen protectors. I wish all agents were like her!!!

Ginny Blakely: Clean store! Good hours and helpful staff. I worked with America to set up my new phone, she was helpful and knowledgeable and made for a good experience in switching/updating phones! Thanks, America!

Jason Harris: Very helpful sales rep.

Laura Brock: Me and my partner just moved to Lansing a couple of weeks ago and needed WiFi installed in our apartment. We walked into the store and immediately good vibes were presented by Allysha, she was super helpful and nice, she also explained everything with great detail and assureness she was a delight to work with

Samantha Le: Alysha was a wonderful rep. Extremely friendly, helpful, knowledgeable, and trust worthy. She helped me resolve my issue very quickly. I have been an ATT customer for 15 years and she made sure I remain one!!

Corey Washington: We worked with allysha to get my exchange student’s phone reconnected. She is helpful, knowledgeable and supportive. Overall, a great experience.

Doc K: This is my go to place to get issues resolved. Sometimes the online instructions and customer service is very confusing. This location always has friendly people ready to patiently work through the problems. Cassidy is a superstar. She dives right in to help you out and makes things happen.

Joe Pawlowski: Helpful

Julie Konieczny: My family of 5 needed to change over to service with AT&T. We also had a broken phone which needed to be replaced with a new one immediately, purchase of a flip phone for our 13 yr old, and two other new phones. This was a huge process and took 2 visits, but this was due to some significant obstacles that came up. Allysha (@ the Lansing, MI store on 3201 E Grand River, STE C) was amazing! She was patient, personable, and above all else, problem solved in a way we could get the best deal for our family for our needs.

virginia winton: Elisha is phenomenal!!! My son upgrade from Samsung to the IPhone 13 and she was there from beginning to end. Super friendly and realistic. Will absolutely be back because of her knowledge and expertise.

capital loop: Helpful great customer service.