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1. The UPS Store - Lansing
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· 111 reviews
3105 S Martin Luther King Jr Blvd, Lansing, MI 48910
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Natalie Berkobien: Great family friendly business. I love that the owners are teaching their child(ren) responsibility. I appreciate your great customer service.
Al Wood: Never have I ever been to a shipping location that charges to print a pre-paid label off your phone. That's right... They charge $4 to print a pre-paid label. FedEx doesn't do that. Other UPS Stores don't do that. And the folks here went through the whole transaction without telling me about the charge. I almost just left until the guy behind the counter said I owed $4. I was genuinely shocked. When asked for an explanation, he said I was paying for his time to print the label. I'm pretty sure that cost is included when the company pays UPS for the pre-paid label. Bottom line: Do not use this UPS Store.
michelle derose: Always friendly, helpful and speedy!! We have been customers for years!!
Raven renee: Do you like screaming children and a baby puking on the counter ?? There is a woman who works here and has her oldest child (7) TAKING CUSTOMERS and handling the machines . This goes against so many laws and it’s downright ghetto and nobody should be inconvenienced like this .
Lani: Ship all my stuff from here, everyone’s super nice 😊
Jeremiah Blackburn: Do you want to have to talk over the workers crying baby and trip over their toddler that’s running around the store? Would you like to be treated as an inconvenience? If so then this location is for you. It’s not for me. I’ll drive a bit farther to go anywhere else.
Carlos Iendaye: Small efficient, fully represents the ups corp.
Kristy Devlin: I go here often and have never had any problems very nice polite and helpful staff!!
Charles Hazen: Cheyanne was incredibly competent, and helped me re-work my labels that I had prepared incorrectly. Very patient and very friendly. I would highly recommend.
Brent Bussard: A popular store for a reason. Knowledgeable, helpful and patient staff.
Suzan Taylor: Needed to send two Christmas boxes to Arkansas. They were rather large. Got in, got pricing and sent in a matter of minutes. Boxes were delivered in two days as promised. Great service.
Melissa Peters: I have been there three times within the last 2 weeks and received fast and efficient service.
Jenny Voores: Woman is extremely rude and overcharged me and has her young child working for her in the front.
D M: Horrible customer service They lost my Email twice 👎🏻
Carrie Sutton: I use this store for all of my Amazon returns. Always have fast, friendly service. Never been in the store for more than 2 minutes! 10 outta 10 highly recommend!!!
Hannah C (Palindrome3D): Came up here and door is locked, no one inside. It's 1:40, store closes at 3... How annoying, not even a sign like out for lunch or closed early? Listed and advertised store hours should be abided by. 1 star for wasting my time and gas.
Tasha Mattox: Staff is at time impatient.
Rockin Robin: You should not advertise having a notary if they won't notarize your papers.
Sabrina: I’ve been a customer here basically since they opened.I’ve found staff to be polite and very helpful..Sabrina
KJ H: Fast service. Employee was very matter fact which I like and even showed me how to schedule a return on my phone
Ryan Scott: Fast shipping, but they mixed up my return label and flipped the addresses, so now I’ve got a package on the other side of the country that I can’t get back because it doesn’t have the addresses entered properly. I was able to call them, and am due to hear back from the manager tomorrow about getting the situation corrected, hopefully before the scheduled pickup time of the package.
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2. The UPS Store - Okemos
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· 94 reviews
2843 E Grand River Ave, East Lansing, MI 48823
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J and B: Absolutely the worst UPS store! Not friendly at all! They all hate their jobs! They love Amazon returns too! Stay far away from this location!
Robbin Lacey: They do not answer their phone. It rings & rings and no one ever answers. Tried 5 times to reach a live person without success.
Samantha Rineman: Excellent experience while preparing and shipping out a package for family and a few Amazon returns! Michael was extremely helpful with packing my items, and very speedy with my Amazon returns. In addition, he reminded me that needed to buy stamps and saved me from making a stop at the post office! All around great service, definitely highly recommended for future shipping needs.
Glutz: Staff is beyond amazing. All workers are super nice and I enjoy coming here to drop off packages.
Jenna Walther: I've taken Amazon returns here. Always a quick and easy process. I've never been in there longer than 5 minutes. Staff is pleasant.
Eric Trotochaud: I had the pleasure to work with Adrian. He was very helpful in find me a solution for shipping an unusual shaped item.
Cyndi Campbell: Best UPS Store Service EverGetting a notary in Michigan when you're here from out of state isn't easy. We are having to manage a death in the family and need this service at nearly every turn.We were in just after the store opened. Honestly, we didn't know what to expect.Michael was already working with customers, but had no problem helping us at the same time. Multitasking and not skipping a beat is the name of his game. It's not exaggerating to say he helped about 20 customers while we were there. No one suffered from lack of attention and professional performance. Michael was pleasant for every single person when most people would have been rattled.And Michael, thanks for making a difficult time just a little bit easier for us.
angelina: I’ve had only good experiences with staff, I normally am able to get in and out quickly :)
Vaughn Stecker: The UPS Okemos Store is fantastic! Michael, Stacey, and Colleen are so wonderful with their assistance! They are an amazing team! They are efficient, prompt, and happy to assist in whatever you need to send out! This place is the only place I take my packages for the last approximately 3 years! Kenneth Stecker
Terri Mitchell: Life is made easier at UPS! Hardly a wait, quick scan, get receipt and on my way! Thank you for making this so efficient. AND Staff is knowledgeable, professional and polite.
Sheena Schneider: Worst place to mail anything back from Amazon. Highly do not recommend. Go anywhere else to do a return. Waste of time and money.
Joel: Very helpful employees. Have been a regular customer for years and have never had a bad experience.
Jeremiah Crafton: Very helpful and friendly! I drive out of my way just because they always go out of their way to help if needed.
Michael Lapham: I brought in an Amazon return and the instructions from Amazon said that they would pack, label and ship my item for free. They refused to ship the item unless I purchased a $3 padded envelope. I understand for me it is only $3 but you get enough people and that's not a bad profit. Doesn't seem on the up and up. Will not return to this location.
Joshua Fulton: $3.20 to print a prepaid shipping label I guess it's not actually prepaid. Guess FedEx or USPS from now on and definitely no "prepaid" labels anymore.
Valdi Kozer: Have walked into many UPS establishments in the past and I have to say this is one of the best. Had some trouble using the computer and I was promptly assisted by one of the staff members. A1 service, very friendly personnel and always reliable.
Gavin Harris: This location was exceptional with customer service and tending to my needs quickly and efficiently. Michael Warren greeted me with a smile as soon as I walked through the door and offered amazing help. I was able to ship out five packages at a great rate with his assistance.
Nicholas Harris: I cannot say enough about my experience with Michael Warren and how friendly he was! Not only did he help with my printing needs but also directed me in the right direction as far as what my best options were. I am very pleased with my experience and thankful for the customer service and knowledge Michael provided!
Ben Wade: Michael sent my package right off to where I wanted it. Great service
John Comerford: NEVER Use This Cheating UPS Store!! This morning I was charged $ 47.98 for a 2 day letter to Colorado. I see now on the reciept tape this woman clerk # 156725 issued me a label for A 2 DAY A.M.!!! SERVICE!!! There is a big difference between "2 DAY" service and "2 DAY A.M." service. She knows it and I know it but at no time did I ask for 2 DAY A.M.. This is a premium morning delivery that charges a much higher rate. Shame on me for not catching what she was doing. THIS IS TWICE AS MUCH AS I PAID AT FEDEX LAST MONTH!!! It was raining and I wanted to get out of this cluttered expensive store so I paid for it. Boy did I ever pay for it! I WANT A FULL REFUND BECAUSE YOU CHEATED ME BY OVERSELLING AND charging me for something i didn't want or need!!! Tracking # is 1ZRA11360795324809.. I'm calling to complain to UPS Corporation AND to the UPS STORE FRANCHISE Company and to The Owner and Manager of this store who coaches employees to do this!!!
Nancy Lansing: Absolutely overpriced.
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3. The UPS Store - Waverly
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· 72 reviews
5859 W Saginaw Hwy, Lansing, MI 48917
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4. The UPS Store - East Lansing
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· 149 reviews
503 Mall Court - Frandor Mall, Lansing, MI 48912
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Elizabeth Jones: Update: the common denominator is all of these situations is that this location has the most unprofessional and rudest staff ever. Moreover, the owner immediately jumps online to dismiss any customer ‘s complaints and experiences regardless of the situation.You can call Jesus if you want to, but I don’t have to support companies that handle business this way. This location list my package and at the end of the day, NO RESOLUTION, no concern, no due diligence.FEMALE EMPLOYEE THREATENED AND TRIED TO FIGHT ME!!!Went in yesterday to ask about a package I dropped off almost a month ago to be returned to Amazon, and the woman behind counter I initially spoke to was rude, her manager was a wimpy, passive guy who was facetious and dismissive about resolving my issue.Fast forward, as I’m tellingly him he could have apologized and acknowledged that his female worker was rude to me when I initially came in, he responded with “I wasn’t there so I don’t know what happened” at that point, this female employee (while currently waiting on a customer in her line) began raising her voice at me, dropping F-bombs, make physical threats towards me, threatened to “call her people” to come at me, and ultimately tried to charge at me but another coworker stepped in (the only one in the store with half a.brain) and held her back.It turned into a huge back and forth shouting match between this female employee and I all because they refused to help me with me with a $250 package I dropped off to return to Amazon for refund.This is the first and WORST experience I’ve ever had at a UPS and I will be filing an official complaint with the owner and corporate to deal with this staff.I won’t be returning to this location ever again and I STILL didn’t get my return package issue resolved.
Chelsea Merryfield: Great service as always! Best UPS store in Lansing
Grace: The staff are usually rude AF. I used to go here because its convenient but now i take the longer route to another location JUST so i dont have to deal with the staff
Akinfolarin Abatan: Worst UPS store ever. Yes, I said it.
Jack Grimm: They said they unable to print a mailing label, was advised to go to a different UPS Store! : /
Carter Brown: Maybe one of the worst experiences I’ve ever had. Went to print copy’s, computer did not work and had to wait for the employees to figure it out, they then told me to scroll down and not read the fine print, the computer then did not work I was still charged for my time using said computer. Was told they could not do refunds and to call corporate. Only to call them and be told they can’t refund it either. Such a scam.1 star for the workers doing their best with greedy people running a business. If you want stuff printed go to a public library, stay far far away from this company.
Amy Shank: If I could give this a zero, I would. I just scrolled through reviews from the last 11 years 90% of which are all saying the exact same thing. How on earth has this owner remained in business for that long when he clearly has zero customer service skills, Zero desire to be helpful, and obviously hates his job and his customers. Even the responses to his reviews are taunting and hostile. Tell me I'm of no value to you as a customer without telling me I'm of no value...SMH. Do better UPS.
Lindsay Kathleen: Their automated phone system won't connect me with anyone regardless of how many buzzwords I say.
Kody Kosloski: I understand supply and demand. But $10 for an medium sized box is over kill. Save yourself over 50% for the same boxes at staples. Picked up a 24" box at staples 2 min away for $4.29 and they offer all shipping services as well. I had little to no wait time too.
Mary Webster: The staff are usually fairly nice or at least polite overall at this location, but the gentleman we worked with today was unprofessional and rude to the fullest capacity.We brought Amazon packages back in their original packaging (unopened) with the label as instructed and got smartly told we would need another label or to purchase packaging. Despite these packages never having been opened… arriving in their original form, we were told we needed to contact Amazon to find another label because “it was our problem.” despite the existing label saying “2 items” and the label itself printed saying 1 of 1.Perhaps we could have arrived at a solution if he didn’t belittle and mistreat my partner when they tried to have a conversation and explain “we won’t buy packaging this is the packaging” and then have this employee refuse service after not providing any actual service to start with! The whole interaction was unnecessarily heated as this employee clearly was ready to take out a bad mood on those who were simply asking for insight and to not be talked so rudely to. Asserting our position that we were simply asking for assistance not to have to purchase anything unnecessarily or that we were trying to simply complete a return should not have garnered the resulting action.The holidays are stressful. We understand. We are just trying to get through. Thank you, UPS gentleman for belittling your customers (we watched him do it to someone else as well) and making it worse than it had to be.
Stephanie Gibbs: I’m definitely not the first, and probably won’t be the last, to come on here and express the deplorable service at this location. I’ve told myself time again that although it’s convenient to use this location I do not deserve to be treated poorly every, single, time. The balding gentleman with the glasses is beyond rude. He clearly either hates his job, hates people, or both. I’m not a fan of customer service either, that’s why I don’t do it! They need to get someone else in charge there or he’s going to go too far and UPS is going to have some bad press and serious issues.
Ted Wiborn: Super easy place to do business at. They are quick and friendly.
Slevin 517: Employee wouldnt take 60 secs to help me the computer to print off my return slip then helped the next customer instead. While im getting charged..
wiccan apothecary magick and friendship: The people in this ups store have always been fast, helpful and efficient my go to store for mail and packages.
Denise Sichau: I love that I can take something I bought at Amazon to the store and they will pkg it for me. My only complaint is most of the staff is crabby!
Smith Brandon: Let's just say package delivered signed for by Roscoe. I never got the package or a notification email saying it was delivered. First time dealing with UPS mail box service has failed already.Rick was very apologetic after the package was found in the back.
Dan Cast: Place is rude! Not friendly at all
ivan orozco: Richard provided excellent notary service, great customer service at this location. Very friendly staff. I would return if necessary.
Gedii Dean: UPDATE: True, it was inappropriate to refer to you that way, I apologize, and I have removed the phrase. I also apologize for the accusation of sending me on a wild goose chase. After double checking, I see that I typed the email address incorrectly. I'm still angry about UPS mishandling their good-paying customers' property, which their good-paying customers entrust to them. The only complaint I have with your establishment is that, if there is possibly an issue with the package you should tell your customers to strengthen packages for shipment, so UPS doesn't destroy them. It was a pellet gun I took out of the package and shot one time to make sure it worked, and put back up. When I got it back out, it wouldn't work, so I was shipping it back to the manufacturer for repair or replacement. $250.00 down the drain because UPS throws people's stuff around like footballs, and then blames the customer for it. I'll never use UPS again. Again, I apologize for the initial harsh review regarding your store.
Wendy S: Wow, what charming personalities in there!! What smile?! Great service? NO! Go to a different location! They are horrible!!
Brian Zeller: Absolutely terrible. They refused to print a label for a box I was dropping off and had already paid for. They told me that I had to rent their computer to print one off myself. Absolutely ridiculous!!
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5. UPS Drop Box - Lansing charter township
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· 3 reviews
500 E Michigan Ave, Lansing, MI 48912
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Mike Burke: Very friendly. Quick and efficient staff.
Harvey Flowers: Limited by size about 12by 12 inchs
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6. FedEx Office Print & Ship Center - East Lansing
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· 92 reviews
626 E Michigan Ave, East Lansing, MI 48823, United States
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7. FedEx Drop Box - East Lansing
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· 1 reviews
1575 Watertower Pl, East Lansing, MI 48823
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