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1. The UPS Store - Lansing
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· 111 reviews
3105 S Martin Luther King Jr Blvd, Lansing, MI 48910
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Natalie Berkobien: Great family friendly business. I love that the owners are teaching their child(ren) responsibility. I appreciate your great customer service.
Al Wood: Never have I ever been to a shipping location that charges to print a pre-paid label off your phone. That's right... They charge $4 to print a pre-paid label. FedEx doesn't do that. Other UPS Stores don't do that. And the folks here went through the whole transaction without telling me about the charge. I almost just left until the guy behind the counter said I owed $4. I was genuinely shocked. When asked for an explanation, he said I was paying for his time to print the label. I'm pretty sure that cost is included when the company pays UPS for the pre-paid label. Bottom line: Do not use this UPS Store.
michelle derose: Always friendly, helpful and speedy!! We have been customers for years!!
Raven renee: Do you like screaming children and a baby puking on the counter ?? There is a woman who works here and has her oldest child (7) TAKING CUSTOMERS and handling the machines . This goes against so many laws and it’s downright ghetto and nobody should be inconvenienced like this .
Lani: Ship all my stuff from here, everyone’s super nice 😊
Jeremiah Blackburn: Do you want to have to talk over the workers crying baby and trip over their toddler that’s running around the store? Would you like to be treated as an inconvenience? If so then this location is for you. It’s not for me. I’ll drive a bit farther to go anywhere else.
Carlos Iendaye: Small efficient, fully represents the ups corp.
Kristy Devlin: I go here often and have never had any problems very nice polite and helpful staff!!
Charles Hazen: Cheyanne was incredibly competent, and helped me re-work my labels that I had prepared incorrectly. Very patient and very friendly. I would highly recommend.
Brent Bussard: A popular store for a reason. Knowledgeable, helpful and patient staff.
Suzan Taylor: Needed to send two Christmas boxes to Arkansas. They were rather large. Got in, got pricing and sent in a matter of minutes. Boxes were delivered in two days as promised. Great service.
Melissa Peters: I have been there three times within the last 2 weeks and received fast and efficient service.
Jenny Voores: Woman is extremely rude and overcharged me and has her young child working for her in the front.
D M: Horrible customer service They lost my Email twice 👎🏻
Carrie Sutton: I use this store for all of my Amazon returns. Always have fast, friendly service. Never been in the store for more than 2 minutes! 10 outta 10 highly recommend!!!
Hannah C (Palindrome3D): Came up here and door is locked, no one inside. It's 1:40, store closes at 3... How annoying, not even a sign like out for lunch or closed early? Listed and advertised store hours should be abided by. 1 star for wasting my time and gas.
Tasha Mattox: Staff is at time impatient.
Rockin Robin: You should not advertise having a notary if they won't notarize your papers.
Sabrina: I’ve been a customer here basically since they opened.I’ve found staff to be polite and very helpful..Sabrina
KJ H: Fast service. Employee was very matter fact which I like and even showed me how to schedule a return on my phone
Ryan Scott: Fast shipping, but they mixed up my return label and flipped the addresses, so now I’ve got a package on the other side of the country that I can’t get back because it doesn’t have the addresses entered properly. I was able to call them, and am due to hear back from the manager tomorrow about getting the situation corrected, hopefully before the scheduled pickup time of the package.
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2. The UPS Store - Okemos
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· 94 reviews
2843 E Grand River Ave, East Lansing, MI 48823
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3. The UPS Store - East Lansing
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· 149 reviews
503 Mall Court - Frandor Mall, Lansing, MI 48912
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Elizabeth Jones: Update: the common denominator is all of these situations is that this location has the most unprofessional and rudest staff ever. Moreover, the owner immediately jumps online to dismiss any customer ‘s complaints and experiences regardless of the situation.You can call Jesus if you want to, but I don’t have to support companies that handle business this way. This location list my package and at the end of the day, NO RESOLUTION, no concern, no due diligence.FEMALE EMPLOYEE THREATENED AND TRIED TO FIGHT ME!!!Went in yesterday to ask about a package I dropped off almost a month ago to be returned to Amazon, and the woman behind counter I initially spoke to was rude, her manager was a wimpy, passive guy who was facetious and dismissive about resolving my issue.Fast forward, as I’m tellingly him he could have apologized and acknowledged that his female worker was rude to me when I initially came in, he responded with “I wasn’t there so I don’t know what happened” at that point, this female employee (while currently waiting on a customer in her line) began raising her voice at me, dropping F-bombs, make physical threats towards me, threatened to “call her people” to come at me, and ultimately tried to charge at me but another coworker stepped in (the only one in the store with half a.brain) and held her back.It turned into a huge back and forth shouting match between this female employee and I all because they refused to help me with me with a $250 package I dropped off to return to Amazon for refund.This is the first and WORST experience I’ve ever had at a UPS and I will be filing an official complaint with the owner and corporate to deal with this staff.I won’t be returning to this location ever again and I STILL didn’t get my return package issue resolved.
Chelsea Merryfield: Great service as always! Best UPS store in Lansing
Grace: The staff are usually rude AF. I used to go here because its convenient but now i take the longer route to another location JUST so i dont have to deal with the staff
Akinfolarin Abatan: Worst UPS store ever. Yes, I said it.
Jack Grimm: They said they unable to print a mailing label, was advised to go to a different UPS Store! : /
Carter Brown: Maybe one of the worst experiences I’ve ever had. Went to print copy’s, computer did not work and had to wait for the employees to figure it out, they then told me to scroll down and not read the fine print, the computer then did not work I was still charged for my time using said computer. Was told they could not do refunds and to call corporate. Only to call them and be told they can’t refund it either. Such a scam.1 star for the workers doing their best with greedy people running a business. If you want stuff printed go to a public library, stay far far away from this company.
Amy Shank: If I could give this a zero, I would. I just scrolled through reviews from the last 11 years 90% of which are all saying the exact same thing. How on earth has this owner remained in business for that long when he clearly has zero customer service skills, Zero desire to be helpful, and obviously hates his job and his customers. Even the responses to his reviews are taunting and hostile. Tell me I'm of no value to you as a customer without telling me I'm of no value...SMH. Do better UPS.
Lindsay Kathleen: Their automated phone system won't connect me with anyone regardless of how many buzzwords I say.
Kody Kosloski: I understand supply and demand. But $10 for an medium sized box is over kill. Save yourself over 50% for the same boxes at staples. Picked up a 24" box at staples 2 min away for $4.29 and they offer all shipping services as well. I had little to no wait time too.
Mary Webster: The staff are usually fairly nice or at least polite overall at this location, but the gentleman we worked with today was unprofessional and rude to the fullest capacity.We brought Amazon packages back in their original packaging (unopened) with the label as instructed and got smartly told we would need another label or to purchase packaging. Despite these packages never having been opened… arriving in their original form, we were told we needed to contact Amazon to find another label because “it was our problem.” despite the existing label saying “2 items” and the label itself printed saying 1 of 1.Perhaps we could have arrived at a solution if he didn’t belittle and mistreat my partner when they tried to have a conversation and explain “we won’t buy packaging this is the packaging” and then have this employee refuse service after not providing any actual service to start with! The whole interaction was unnecessarily heated as this employee clearly was ready to take out a bad mood on those who were simply asking for insight and to not be talked so rudely to. Asserting our position that we were simply asking for assistance not to have to purchase anything unnecessarily or that we were trying to simply complete a return should not have garnered the resulting action.The holidays are stressful. We understand. We are just trying to get through. Thank you, UPS gentleman for belittling your customers (we watched him do it to someone else as well) and making it worse than it had to be.
Stephanie Gibbs: I’m definitely not the first, and probably won’t be the last, to come on here and express the deplorable service at this location. I’ve told myself time again that although it’s convenient to use this location I do not deserve to be treated poorly every, single, time. The balding gentleman with the glasses is beyond rude. He clearly either hates his job, hates people, or both. I’m not a fan of customer service either, that’s why I don’t do it! They need to get someone else in charge there or he’s going to go too far and UPS is going to have some bad press and serious issues.
Ted Wiborn: Super easy place to do business at. They are quick and friendly.
Slevin 517: Employee wouldnt take 60 secs to help me the computer to print off my return slip then helped the next customer instead. While im getting charged..
wiccan apothecary magick and friendship: The people in this ups store have always been fast, helpful and efficient my go to store for mail and packages.
Denise Sichau: I love that I can take something I bought at Amazon to the store and they will pkg it for me. My only complaint is most of the staff is crabby!
Smith Brandon: Let's just say package delivered signed for by Roscoe. I never got the package or a notification email saying it was delivered. First time dealing with UPS mail box service has failed already.Rick was very apologetic after the package was found in the back.
Dan Cast: Place is rude! Not friendly at all
ivan orozco: Richard provided excellent notary service, great customer service at this location. Very friendly staff. I would return if necessary.
Gedii Dean: UPDATE: True, it was inappropriate to refer to you that way, I apologize, and I have removed the phrase. I also apologize for the accusation of sending me on a wild goose chase. After double checking, I see that I typed the email address incorrectly. I'm still angry about UPS mishandling their good-paying customers' property, which their good-paying customers entrust to them. The only complaint I have with your establishment is that, if there is possibly an issue with the package you should tell your customers to strengthen packages for shipment, so UPS doesn't destroy them. It was a pellet gun I took out of the package and shot one time to make sure it worked, and put back up. When I got it back out, it wouldn't work, so I was shipping it back to the manufacturer for repair or replacement. $250.00 down the drain because UPS throws people's stuff around like footballs, and then blames the customer for it. I'll never use UPS again. Again, I apologize for the initial harsh review regarding your store.
Wendy S: Wow, what charming personalities in there!! What smile?! Great service? NO! Go to a different location! They are horrible!!
Brian Zeller: Absolutely terrible. They refused to print a label for a box I was dropping off and had already paid for. They told me that I had to rent their computer to print one off myself. Absolutely ridiculous!!
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Mailing service
4. USPS Drop Box - Lansing charter township
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· 1 reviews
500 E Michigan Ave, Lansing, MI 48912
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Flaka: Lovely
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5. The UPS Store - Waverly
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· 72 reviews
5859 W Saginaw Hwy, Lansing, MI 48917
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Post office
6. United States Postal Service - Lansing charter township
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· 97 reviews
730 Merrill Ave, Lansing, MI 48912
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Carey: Thee most convenient invention ever!!
Carly Maleki: Don’t waste your time coming here. They are never open when they actually say they are, go on random “breaks” which you can’t be in the parking lot for, and have the rudest staff I’ve ever interacted with.
Danielle Dunlap: 0/10 What. Is. Happening. Google maps directed me here and this is not a post office. It's a 'drive through' do not recommend. Unsafe driveway. 0/10
Jennifer Allswede: Great location! All employees are friendly and very helpful!!
Rebecca Kane: We came here for the first time today and were extremely pleased with the service!
Sharon Potter: Very convenient, postal worker is so nice.
Matt Riekens: Great, swift service. I also think this location is particularly cool because of it’s concept. I have never seen a USPS location like it
Robin Chadwick: Always had pleasant experience here. Personnel friendly and polite and knowledgeable.
Kimberly Hudson (Kimm H.): Never heard of such a place, but I tried it since I was mapped here and I was very surprised at the friendly service from Ms. Deborah? I believe. I will be coming here more often and it's right by the freeway. Not having to get out was awesome, I didn't mind waiting in my car, I had everything ready when I got to the window. The stamp collection for purchase was wonderful! I wanted them all! I didn't give stars due to it being two weeks since I dropped off my package and it still has not been processed as being dropped off/returned so I'm a little worried about that part. I will call the company tomorrow...other than that I love it! Just don't go during lunch or break, I think you'll have to wait until they reopen...
Dillon Padgett: Service is excellent and Janette is always so loving and caring to all of her customers! She truly loves her job and brings joy to every interaction!
Abby Schwartz: This is my preferred post office for the convenience and because I do not have to mingle indoors during the age of COVID. But the big bonus is how friendly, helpful, and efficient Janette is! She makes running an errand a pleasure.
June Clever: super convenient and the clerk is the BEST!
Elizabeth Hager: I searched on Google Maps for a Post Office that I could quickly drop a package off at while running errands between REO Town and Frandor. Saw this location come up, but couldn't place what it looked like or recalled passing it? So I followed the directions and was at first shocked to see the tinest post office ever! Haha. I pulled up to the window thinking oh man they aren't going to allow me to drop this off, and also this box might not fit through the drive thru window...?! So I pulled up, asked and they assured me no problem! Then also smartly reminded me to put into park before passing it through. (Which I already had done actually, but assuming they have had that be a problem there... haha) The woman who helped me was so pleasant and helpful. She asked if I needed stamps and it reminded me that I was getting low at home. I really enjoyed our interaction. Now that I know where this is, I can stop more often!
Lisa Payton: Sometimes there is a line but the person who works here is amazing! She works quickly and with great customer service. She always brightens my day.
Dmitriy Muravyev: It's a drive thru one person shop. Pleasantly surprised by the superb service. Occasional lines but the post woman is fast.
Angel Swaynie: Janette is amazing 👏😍🙌
Tri Llion: This place is so cool.... And yes Im referring to the post office Ive never been to a drive thru post office very convenient USPS should invest in more for sure... Ms. Janatte was sweet and informationalMy new post office especially with the kiddies
Shelly Easton: Awesome!
Logan Saxby: Very convenient. You can go on foot or on bike as well. Nice workers. Ignore the reviews that say they're closed a lot, they're not. People just don't read the signs for when the workers take breaks. People need breaks, what's the big deal? Definitely my go to post office 🖖
Michael Frascatore: This is my first time visiting a drive thru post office. It was a really cool and unique experience. I was greeted by Janette at the window and she was very nice and told me this was the only free standing drive thru post office in the country. Definitely worth a visit if you are in the area even if you don’t have to mail anything. You could always grab a sheet of stamps as they had quite a few designs to select from. I wish they had more of these around! Thanks Janette for your help today!!
Shaina Kellogg: Janette is the sweetest person ever!! I had never been to this location before and she was so informative and helpful. I will be using this location again and hopefully I will have the pleasure of her help again!
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7. UPS Access Point location - Lansing charter township
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· 1 reviews
2301 E Grand River Ave, Lansing, MI 48912
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8. UPS Access Point Locker - Lansing
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· 8 reviews
5800 Enterprise Dr, Lansing, MI 48911
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9. UPS Access Point location - Lansing charter township
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· 2 reviews
1904 N Larch St, Lansing, MI 48906
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10. UPS Access Point location - East Lansing
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· 5 reviews
540 Frandor Ave, Lansing, MI 48912
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11. FedEx Office Print & Ship Center - East Lansing
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· 92 reviews
626 E Michigan Ave, East Lansing, MI 48823, United States
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