Best Passport Agent Lansing Near Me

Annie Rose Cifaldi: itd be real cool if theyd answer the phone

Morgan DeYoe: Nicole is the best postal worker at this establishment!! She went out of her way to make my passport experience stress free and easy. She explained everything, what each fee meant, and broke down the entire process. She is truly a gem.

Lucas Tegner: Worst service of any post office. Terrible staff who can't even speak to you like a human being.

Smitty Smith: People working here have always (for 30+ years) been friendly and helpful.

Odel #13NYG Beckham Jr.: Went there for the first time ever. I was there to get my passport. The lady there by the name of I believe it was Jennifer was super awesome, she was super polite and very helpful. Made the process really fast and easy. So a big shoutout to her, she is amazing. And thank you so much for all the help!

Himesh Buch: Great service and very polite employees. Quick and efficient in person visits and phone calls as well

J. Hassan: Have lived in East Lansing for close to a year now and the only part I don't like about it is the mail delivery here. By far the worst of the 10 or so places I have lived across the state and US. I buy and sell rare books and prints and they are constantly crammed in my mailbox without any regard to whether or not they fit. I have tried to call the post office countless times and have never once gotten an answer, I have resorted to calling the DeWitt Post Office when I have a question.At this point I generally have my expensive items sent to my brother's house in Lansing so I know they will be delivered safe, but I messed up and had one shipped to my home and sure enough, despite it having a huge DO NOT BEND sticker on it, it was wadded up and crammed in my mailbox, ruining the artwork. So frustrating.

Xuyang Li: Trash experience!

David Wells: Excellent

Fareeha Ali: This morning at 10am, I walked in for new passport for my 1 year old nephew and his mother. The processor was very rude and in such a bad mood, she was literally banging the cabinets, she did not say hello or introduce herself I don't have a name, but she needs to work on how to work with clients. I paid to get a service, and some professionalism must be shown. My intentions aren't to hurt someone in anyways, but to fix the problemAnd improve the service experience. Very disappointed.

julie hascall: Wonderful people very helpful with their service

Harold Kaplowitz: Great local establishment, speedy service and polite employees. I am writing to inquire about if the male employee with a short well groomed haircut and tattoo on his arm of some Asian characters/“letters” has a fetish/particular liking for Asian women or women from a specific area of the Asian continent? Let me know .

Kalvin Taur: Trash

Sarah Clark: Absolutely horrible post office that cannot understand the simplest of requests. I asked for a package to be held, was given misinformation and spent hours calling people just to get "sorry for the inconvenience". I never received my package!

Me Me: I am fed up with the delivery mess that occurs when my impeccable deliveryman (Red) is off. I keep getting mail that is 2 to 3 doors off. Again....only when Red is off...he is EXCELLENT!

Henriette Mintzel: I nicely asked to have the credit card machine wiped down before I was going to use it as I had just seen several people use it. Unfortunately I was informed that this is not something they do. There were no disinfectant wipes. It still blows my mind when people act like Covid doesn’t exist….

Joseph Rivera: This location routinely claims to Not be Able to Access Delivery Location for no reason whatsoever. This is obviously frustrating, and unacceptable.

Mitchell Moore: The staff are very helpful. I thought my passport would be lost and they were able to find the package for me and answer my questions.

Chelsea Dee: They helped the person in front of me and then when I pulled up to the window they closed. I had waited in line for a few minutes and there was also someone behind me waiting in line. This was at 2:10 p.m. on Black Friday. I waited a few minutes and when I saw an employee leave the building I asked them if the post office was closed for the rest of the day and they said yes.

Sus Mahmood: I don't know why they have a phone number if they never answer it. I managed to get a hold on someone after calling for days, and he said he'd call me back with an update. No call for 4 more days. So I have been calling them for the last 3 days and they just never pick it up. Disgusted.

Stephanie Paton: The lady I talk to on the phone help me ,and I appreciate that

Alexandra udell: Very friendly and helpful.

Jason: I recently reached out to the Lansing City Clerk’s Office with a community related inquiry. Jennifer Smith-Zande got back to me in a prompt and timely manner and far exceeded my expectations! I'm very happy and satisfied with the organizations level of service and I sincerely appreciate everything they are doing for our community!

Ruby Griffin: I have never had to wait long when stopping in for a copy of a birth certificate.

Chrissy Bruton: Lady on the phone was very rude and disrespectful.

Joseph Beasley: Janine was extremely helpful with my transaction today!I sincerely appreciate her product knowledge & expertise.She is very kind and demonstrated customer service skills above industry standards!Thank you for your work Janine!

Jon Howell: If you have the pleasure of getting serviced by Molly you're in for a treat. Professional, Jovial, knowledgeable this person is the backbone of this Courier. Some some jobs will be replaced by AI Relatively soon but no lines of code can replace Molly. Also the store was clean.

C M: Do not WASTE your time calling the (517) number! It is a BIG waste of time getting an answer with a computer! All I want to know is if I can send a fax from there before driving 30+ minutes to get there.

Steve Underwood: Very helpful

Lansing Rehabilitation: Let me start off by saying that Casey is truly an asset to this company. Cindy the District Manager was able to resolve a issue where in Casey came to the rescue and facilitated even more than expected in terms of customer service and product. My printing for my company was previously done elsewhere but I will now be a loyal customer to FedEX and Casey for sure. If you ever need some one that is responsive, takes action, does what you need and more seek out Casey. He took on two fairly large and time consuming projects and did not fail to provide a stellar product. We received Kudos from all of our patients. But the efficiency in making sure we got what we wanted when we are not the experts made the ease of working w/ Casey the best experience over all. Thank you Casey and watch out Cindy don't let some one steal this one from under you he is a gem of an employee.

Fry3211: I came in with a fairly large order to ship (expensive medical equipment) and the employee helping me (Molly) was very attentive and able to help me with the additional packaging I needed. :)

Christa Razzaq: Worst customer service ever!!!!! Can’t call to get a person to resolve a simple matter. The automated system hung up on me 12 times!

van33 11: Terrible experience. Deliberately not helping me send it. UPS is much better

Maxwell Chupailo: I asked for a copy of my notes four pages per sheet, double sided, since my home printer was out of ink. They told me that it couldn’t be done today and gave me excuses about how they would need to crop each page and reformat it, which I know is unnecessary for my needs. I went to Costco, got ink, and did the job they said they could not do. I will never return to this fedex or any other and the entire business deserves to go under.

john somers: I believe Katie is an exceptional employee! On numerous visits she has been extraordinarily helpful and gone out of her way to help me. She is an exceptional employee and deserves to be acknowledged as such!! I can't say enough about her, she is WONDERFUL!

tmcrwfrd: Someone said rude; yes, that's about it. I'm talking about the guys there. The guys: rude. Unpleasant. Can't wait to leave.

Walrus Hero of the Harrisonian narwhale clan: The printing software has problems and wouldn't work, but the staff were very nice about it. They printed my papers free of charge to make up for the wait.

Kim Ripley: I honestly wish I could leave 0 stars. The communication between offices/sites is horrific. I will never purposely use FedEx out of Lansing again.

Muften Al-bshara: It's really very bad experience I was in the line for 45 minutes to do my order and when my turn comes the employee start process my order in first 2 minutes and he left behind and he does something else and then I just left without doing my order

Bill Figgs: I don't know the clerk's name, but they were one of the rudest, most unhelpful people I've dealt with in some time. I had a pre-paid label that was e-mailed to me from FedEx. The contents of that e-mail said that a FedEx clerk at a FedEx location could print it for me if I showed them the e-mail on my phone. However, the QR code in my e-mail would not display on my phone. Despite having my full name, e-mail address, phone number, as well as the label ID and code, this person said "well, there's nothing I can do for you." That response left me, well, aghast. Given all of that information, it was not at all believable that they couldn't help me. Then a light bulb went off in their head and they said that I could forward the e-mail to the store and they could print it that way, which worked just fine. All the while, this person is being extremely argumentative with me, making counterpoints to every word out of my mouth for seemingly no reason except some apparent, deep desire not to help their customer. They even went on about how they have no way of knowing it's even my label. First of all, huh? Second, I said that I had the entire, full label up on my phone. They said that was of no help and repeated that they didn't know it was actually my label. I said of course it's mine, and here was their response. Are you ready for this? "Says you." Yeah, they actually said that, and in a sarcastic tone. I said, no, says your label that has my full name and all of my information printed right on it. At this point, the transaction was complete and I left. What a bizarre experience.

Scott Scotson: Told me to leave because I was wearing a full face motorcycle helmet. Sorry but my helmet is a lot thicker than a mask and gives much better protection.No other business has ever had an issue with my full face helmet.

Keivan Bahmani: My 2 experiences with FedEx: 1-Delivering a package broken in pieces, 2-Loosing my letter.FedEx does not take responsibility, while charges high prices for an awful service.No more FedEx for me

Brandi Moore: They were very helpful, I'm not phone savvy so I was happy..if my granddaughter was there,I wouldn't have needed help! She's 4!!

M C: Will never use FedEx again regardless of location based on this experience.

EmiliaBedilia97: Jessica was super nice and helpful! I'll definitely be coming here instead of UPS from now on. Thank you!!

April Mae Cates: Dannie is the sweetest woman ever ♥️Thank you so much for all your help and patience. You rock.

Mark Graves: Always extremely helpful and courteous

Abigail Worthington: Most of the people who work here are really lovely! I do a lot of shipping through them and appreciate that they recognize me and remember our previous conversations.

Bryan Armstrong: Mark helped me out in the store with just getting some copies but I wish every employee at every business I went to was as pleasant and genuine as he was. Keep people like him in your business and you'll have happy customers.

Wanda Green: Associate was very helpful

Andrea Herrst: I have had many projects printed at this location in West Lansing and they always come out great. I especially appreciate the excellent customer service of their staff, notably Rob, a store manager. He helped with an issue with one of my orders and made the process smooth and easy. I'll definitely be back for additional print projects in the future.

William Clements: I am always greeted by smiling helpful folks at this FedEx location.The store is clean and well organized.Their service is outstanding.My thanks to Rob and his staff.

S. Kemp: Couldn't get the help I needed to print my project because the staff was clueless how to use the online site therefore couldn't guide me. Seems like this location needs to train employees better.Then I was told it would cost me $6-7 to print ONE page, 8x10 size, with 9 small images on it because they charge you to "set up" the page for printing.

Tarryn Frank: I use their services once a week. They are always friendly and have speedy service.

Tiffany UnKnown Brooks: Great staffStore is cleanProfessional atmosphere

Sonia: There is something very shady going on with the shipping and postal services around Lansing. My mom ordered a new iPhone and Fedex driver never delivered the phone to us and they sent us an email saying it was delivered. So, it was either stolen by the driver or it was given to a completely different address and it took us DAYS to get it replaced being on the phone 6+ hours everyday. The new delivery people are very careless they just throw packages by the entrance and don't get the right address. Please don't order anything expensive online unless you have security cameras by your entrance because going through the process of recovering is a headache!

Simon Terhaar: Great location for printing needs, but the south facing sign/canopy on the building has faded greatly and needs replacement.

Andrew Gallavan: I called to get find out prices to print a few signs. They transferred me to customer service that wasn’t even local and I got transferred two more times and no one could answer my question.

Jeffrey Fike: Staff courteous, helpful and always accommodating. Parking set up immediately off of Saginaw Hwy not ideal, but side of store parking is fine.

Matthew Rick: At the UPS store, I waited 15 minutes to have my item packed and shipped. The store was crammed with people, I didn't get to see how my item was packed, and the cashier didn't have the best attitude.FedEd Office is the exact opposite. Plenty of room in the lobby. I was helped right away. The employee packed my item right in front of me, and the gentleman who helped me had a terrific and personable attitude. The FedEx Office is infinitely better than the UPS Store.

Erin Dietz: I waited for 45 minutes to have a single return scanned and sent back. Instead of prioritizing the line the staff just made everyone stand around. I cannot believe bringing in one item could result in a 45 minute wait.

Domnique Stepp: I have had nothing but GREAT experiences here. I run a small event business so I am constantly printing here. The staff is always so helpful and kind, even when I stop in minutes before closing they are nothing but happy to help. Big shoutout to Nicole and Mark!!! They are always so sweet and joyful when I stop in and ALWAYS go above and beyond. I recommend this store over staples any day!!

Brandon Craft: I had a FedEx driver hit our buzzer to our apt and waited not even 15 seconds for me to get up and hit the buzzer before he took off with my package, that I paid extra to have expedited. I called this location and they couldn’t do anything about it. Why can’t people just do their jobs right?

Lil Ladi: I loooove this location and its staff, tho Molly is my favorite😜. She has a sense of humor that makes you feel right at home. Besides laughing she gets you in and out. The store manager is also great and helpful

Jeff Ruedger: I work as a remote technician and receive a lot of Fedex deliveries. Since the whole COVID thing shut down my normal method of receiving packages I've been using this location. They are amazing, they have helped carry boxes to my car and always have a smile and good words. Thumbs up.