Best Dhl Lansing Near Me

Kelsey Simpson: Customer service is awful. Snippy csr.Got the job done but jeez, smile and enjoy having a job!

kelsey shuart: The staff is so rude. Don't bother to ask the employees how they're doing, you'll just be answered with "what can I do for you?" And judging by the long list of reviews all stating this same thing, they should really fire their whole team and hire new friendlier people.

Scott Bialek: Most capable and helpful 👌

Kimberly Parviainen: The customer service at this location is awful. I went in with my elderly father to get power of attorney notarized and they were the rudest employees, especially considering the circumstances. They made us feel like we were an inconvenience. When I didn't know I needed a second witness for the paperwork, they made a huge spectacle out of having to bother another employee to serve as the witness. All in front of my elderly father and multiple customers. I left nearly in tears. Take a little more time and find literally anywhere else to have something notarized, especially if it is sensitive in nature.

Tristan Ayers: If you want to experience the WORST customer service ever, stop in to this location and speak to Avery. He was rude, extremely unhelpful, and spoke down to me as if I should know exactly what I'm doing since I work there (obviously I do not Avery). 0/10 recommend

Tiffany Redmond: The customer service from the manager at this place is absolutely horrible! I’ve only had to go in here 2x !! Both times we’re the same lady and she not just having a bad day ! She hates people !!!

John Miller: The clerks were just plain rude. Busy or empty they are still unnecessarily disrespectful. Especially on Monday's!

Kimberly M: In n out quick return!!

Google User: Got rudly told I need to have a piece of tape on the box when the lady from Amazon so I didn't even need to bring the box just show him the label. How hard is it to put a piece of tape on a box. Nobody's nice anymore.

Phyllis Crite-McClure: I would just like to thank sue. Caring, great Customer Service. Always, Always wiling to help at any cost. The reason I always come back. Thank you Sue 💕💕

Drake Johnson: Lady outside talking on the phone, turned my away because they close in 30 minutes.

John Ford: One of the girls up there is the rudest person I've ever met, two cars pull up at the same time I'm one of them I was the first in line and was asked to step aside because the other man behind me was a certain race. it's always a flip of a quarter with customer service.

Ellie Stohne: Tried to go there during business hours and the door was locked & no one was there. Says hiring on the door so I assume no one works there? Wish we would have known ahead of time so we didn’t waste a trip out there.

Kenny Mundt: I just stop in to drop off packages for work. It's fast and easy.

Megan Dmello: I will go out of way to go to a different location to not deal with the rude employee at this location. One woman who works there gets mad at anyone who comes in to mail a package.

Ted K: This review is about the UPS service not this particular store. It's very difficult to raise a person to talk to at UPS. The Voice Response Unit (VRU), not the customer, decides if the caller is worthy of contact with a human representative. The store itself, routes everything through a VRU that gives you another phone number to dial and start all over with if you have a question like do you have my package there. The driver, due to reasons known only to himself, would not leave the package at my door. A slip was left with some illegible hand writing saying an address where I could pick up my package. There was no apartment number so the other 11 people living at the same building may have wondered if they were missing a package. Just absolutely attrocious lack of service. I will be avoiding having anything to do with this company from now on.

Adam Crisman Sr: Says open at 10am sunday..im here at 10:20 and they are closed...drove 20 minutes for nothing! 😡

Zycon: Went for a simple Amazon return and they sent us away with out giving us a reason, and when we calmly tried to get the issue resolved they were the rudest employees I’ve ever dealt with, they yelled and treated no one with respect sighing every time the scanned a customer box and giving everyone a attitude. They spoke down to every single person in the store.

David Dietz: The Frandor UPS store was my first stop today. HORRIBLE experience. Drove 15 minutes to this UPS store. What an EXCELLENT experience. Do yourself a favor and AVOID the Frandor location, come to the west side - this location actually values their customers.Two thumbs way up 👍🏽👍🏽

Robert T Alfaro: Great service and customer care.. Thank you very UPS store

Kenny burch: Would review less if I could. If it's anything like the drivers, it probably is a terrible service. Blatantly breaking traffic laws and trying to side swipe vehicles. Will recommend everyone in the community to avoid at all cost. The less they are on the road the better. A menace to this community as a whole.

Kristen Badgley: Very road ragey and all over the road. They cut off many people. They cut across 3 lanes of traffic at a very busy time to barely making it on the exit ramp.

Donovan Thomas: Critical:ProfessionalismWhoever is driving their company car is a TERRIBLE driver. On their phone, keep speeding up then slowing down, and just not driving safe

Scott West: so I live at 532 townsend st. and I observe that the drivers for this company spend a very large amount of their business hours sitting in front of my house and like to watch me watching back at them. I am a writer and spend a great, great amount of time looking at my computer which faces the street where they spend great amounts of time not doing anything. when I called their company in lansing, the person I spoke to was immediately very defensive and within two minutes, started shouting. This is a very interesting professional response from a company I thought would act more curious about how the community receives them and sees them.As for the gentleman that I hung up on, here is the answer to your last question that you shouted at me; "No I do not own the street. But when your driver spends all his time parked in front of my window and every time I look at him, he is staring back at me, that is bizarre, weird and disturbing.

Natasha Redmond: They were very efficient and very friendly!!!

Sylvia Boyd: 👍🏾

Stephen Toler: Great service

John Nevin: Always friendly and professional.

Danielle Dunlap: This had an odd parking setup but personally, it is worth having an accessible ramp! Kind workers.

Robin Warren: Very easy to mail my package.

Ben Mason: There is a manned station where I was able to drop off my package easily. The guy in there was very talkative and friendly.

Dylan Krupp: Fast and friendly service every time.

Christopher Parks: No one at desk then I almost missed my package, I gave 3 stars to the guy that helped me with it all thank you

Matt Powers: Drivers stealing packages and taping back up empty them at the Lansing mi location be aware multiple occasions

Dante David Mendoza: They always delayed to deliveries

Aj Kauly: Irresponsible company.LIE about service BEFORE you give money,only tell Truth AFTER your money takenStarted case, they said to call bllling after a weekBut Impossible to talk to again. Took 5 hours of my lifeand lost $150 for THEIR LIES

Siempre Brilla: Rude customer service. I was told a policy was in place but the representative couldn’t elaborate on where this policy could be found and refused to let me speak to a manager. Actually hung up on me

Philip Cole: Always ready to help.

asmr ann: Dean is the best

Nicholas Topper: Great customer service, fast turn service, and most important of all friendly folks!

Nancy Scott-Smith: Got there right when they opened and nothing but friendly fast efficient service.

Ted K: This operation has made it virtually impossible to report poor customer service. A great example is this office's failure to list a phone number. Save your customers grief: choose USPS, Federal Express, or virtually any other service for your mailing needs.

Frank Cade: In the past few months I have had multiple packages mailed to me from outside of the state enter this facility to never be seen again. Do NOT send or expect to receive your packages using UPS if you live in Michigan. They are clearly incompetent and only capable of handling Amazon returns. Pathetic.

Elizabeth Jones: Update: the common denominator is all of these situations is that this location has the most unprofessional and rudest staff ever. Moreover, the owner immediately jumps online to dismiss any customer ‘s complaints and experiences regardless of the situation.You can call Jesus if you want to, but I don’t have to support companies that handle business this way. This location list my package and at the end of the day, NO RESOLUTION, no concern, no due diligence.FEMALE EMPLOYEE THREATENED AND TRIED TO FIGHT ME!!!Went in yesterday to ask about a package I dropped off almost a month ago to be returned to Amazon, and the woman behind counter I initially spoke to was rude, her manager was a wimpy, passive guy who was facetious and dismissive about resolving my issue.Fast forward, as I’m tellingly him he could have apologized and acknowledged that his female worker was rude to me when I initially came in, he responded with “I wasn’t there so I don’t know what happened” at that point, this female employee (while currently waiting on a customer in her line) began raising her voice at me, dropping F-bombs, make physical threats towards me, threatened to “call her people” to come at me, and ultimately tried to charge at me but another coworker stepped in (the only one in the store with half a.brain) and held her back.It turned into a huge back and forth shouting match between this female employee and I all because they refused to help me with me with a $250 package I dropped off to return to Amazon for refund.This is the first and WORST experience I’ve ever had at a UPS and I will be filing an official complaint with the owner and corporate to deal with this staff.I won’t be returning to this location ever again and I STILL didn’t get my return package issue resolved.

Chelsea Merryfield: Great service as always! Best UPS store in Lansing

Grace: The staff are usually rude AF. I used to go here because its convenient but now i take the longer route to another location JUST so i dont have to deal with the staff

Akinfolarin Abatan: Worst UPS store ever. Yes, I said it.

Jack Grimm: They said they unable to print a mailing label, was advised to go to a different UPS Store! : /

Carter Brown: Maybe one of the worst experiences I’ve ever had. Went to print copy’s, computer did not work and had to wait for the employees to figure it out, they then told me to scroll down and not read the fine print, the computer then did not work I was still charged for my time using said computer. Was told they could not do refunds and to call corporate. Only to call them and be told they can’t refund it either. Such a scam.1 star for the workers doing their best with greedy people running a business. If you want stuff printed go to a public library, stay far far away from this company.

Amy Shank: If I could give this a zero, I would. I just scrolled through reviews from the last 11 years 90% of which are all saying the exact same thing. How on earth has this owner remained in business for that long when he clearly has zero customer service skills, Zero desire to be helpful, and obviously hates his job and his customers. Even the responses to his reviews are taunting and hostile. Tell me I'm of no value to you as a customer without telling me I'm of no value...SMH. Do better UPS.

Lindsay Kathleen: Their automated phone system won't connect me with anyone regardless of how many buzzwords I say.

Kody Kosloski: I understand supply and demand. But $10 for an medium sized box is over kill. Save yourself over 50% for the same boxes at staples. Picked up a 24" box at staples 2 min away for $4.29 and they offer all shipping services as well. I had little to no wait time too.

Mary Webster: The staff are usually fairly nice or at least polite overall at this location, but the gentleman we worked with today was unprofessional and rude to the fullest capacity.We brought Amazon packages back in their original packaging (unopened) with the label as instructed and got smartly told we would need another label or to purchase packaging. Despite these packages never having been opened… arriving in their original form, we were told we needed to contact Amazon to find another label because “it was our problem.” despite the existing label saying “2 items” and the label itself printed saying 1 of 1.Perhaps we could have arrived at a solution if he didn’t belittle and mistreat my partner when they tried to have a conversation and explain “we won’t buy packaging this is the packaging” and then have this employee refuse service after not providing any actual service to start with! The whole interaction was unnecessarily heated as this employee clearly was ready to take out a bad mood on those who were simply asking for insight and to not be talked so rudely to. Asserting our position that we were simply asking for assistance not to have to purchase anything unnecessarily or that we were trying to simply complete a return should not have garnered the resulting action.The holidays are stressful. We understand. We are just trying to get through. Thank you, UPS gentleman for belittling your customers (we watched him do it to someone else as well) and making it worse than it had to be.

Stephanie Gibbs: I’m definitely not the first, and probably won’t be the last, to come on here and express the deplorable service at this location. I’ve told myself time again that although it’s convenient to use this location I do not deserve to be treated poorly every, single, time. The balding gentleman with the glasses is beyond rude. He clearly either hates his job, hates people, or both. I’m not a fan of customer service either, that’s why I don’t do it! They need to get someone else in charge there or he’s going to go too far and UPS is going to have some bad press and serious issues.

Ted Wiborn: Super easy place to do business at. They are quick and friendly.

Slevin 517: Employee wouldnt take 60 secs to help me the computer to print off my return slip then helped the next customer instead. While im getting charged..

wiccan apothecary magick and friendship: The people in this ups store have always been fast, helpful and efficient my go to store for mail and packages.

Denise Sichau: I love that I can take something I bought at Amazon to the store and they will pkg it for me. My only complaint is most of the staff is crabby!

Smith Brandon: Let's just say package delivered signed for by Roscoe. I never got the package or a notification email saying it was delivered. First time dealing with UPS mail box service has failed already.Rick was very apologetic after the package was found in the back.

Dan Cast: Place is rude! Not friendly at all

ivan orozco: Richard provided excellent notary service, great customer service at this location. Very friendly staff. I would return if necessary.

Gedii Dean: UPDATE: True, it was inappropriate to refer to you that way, I apologize, and I have removed the phrase. I also apologize for the accusation of sending me on a wild goose chase. After double checking, I see that I typed the email address incorrectly. I'm still angry about UPS mishandling their good-paying customers' property, which their good-paying customers entrust to them. The only complaint I have with your establishment is that, if there is possibly an issue with the package you should tell your customers to strengthen packages for shipment, so UPS doesn't destroy them. It was a pellet gun I took out of the package and shot one time to make sure it worked, and put back up. When I got it back out, it wouldn't work, so I was shipping it back to the manufacturer for repair or replacement. $250.00 down the drain because UPS throws people's stuff around like footballs, and then blames the customer for it. I'll never use UPS again. Again, I apologize for the initial harsh review regarding your store.

Wendy S: Wow, what charming personalities in there!! What smile?! Great service? NO! Go to a different location! They are horrible!!