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1. UPS Customer Center - Lansing
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· 269 reviews
5800 Enterprise Dr, Lansing, MI 48911
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Sarah Suddarth: I was at my place of business and the doors were unlocked today when they left a 'Sorry we missed you' sticker. They will try again Monday. The website does not recognize my tracking number. The customer service line said my only other delivery option was to pay an $8 fee to pick it up in person. Absolutely unacceptable, UPS.
Natasha Redmond: They were very efficient and very friendly!!!
Sylvia Boyd: 👍🏾
Stephen Toler: Great service
John Nevin: Always friendly and professional.
Danielle Dunlap: This had an odd parking setup but personally, it is worth having an accessible ramp! Kind workers.
Robin Warren: Very easy to mail my package.
Ben Mason: There is a manned station where I was able to drop off my package easily. The guy in there was very talkative and friendly.
Dylan Krupp: Fast and friendly service every time.
Christopher Parks: No one at desk then I almost missed my package, I gave 3 stars to the guy that helped me with it all thank you
Matt Powers: Drivers stealing packages and taping back up empty them at the Lansing mi location be aware multiple occasions
Dante David Mendoza: They always delayed to deliveries
Aj Kauly: Irresponsible company.LIE about service BEFORE you give money,only tell Truth AFTER your money takenStarted case, they said to call bllling after a weekBut Impossible to talk to again. Took 5 hours of my lifeand lost $150 for THEIR LIES
Siempre Brilla: Rude customer service. I was told a policy was in place but the representative couldn’t elaborate on where this policy could be found and refused to let me speak to a manager. Actually hung up on me
Philip Cole: Always ready to help.
asmr ann: Dean is the best
Nicholas Topper: Great customer service, fast turn service, and most important of all friendly folks!
Nancy Scott-Smith: Got there right when they opened and nothing but friendly fast efficient service.
Ted K: This operation has made it virtually impossible to report poor customer service. A great example is this office's failure to list a phone number. Save your customers grief: choose USPS, Federal Express, or virtually any other service for your mailing needs.
Frank Cade: In the past few months I have had multiple packages mailed to me from outside of the state enter this facility to never be seen again. Do NOT send or expect to receive your packages using UPS if you live in Michigan. They are clearly incompetent and only capable of handling Amazon returns. Pathetic.
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Shipping and mailing service
2. FedEx Ship Center - Lansing
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· 224 reviews
5930 Enterprise Dr, Lansing, MI 48911
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Chris Dittman: The ladies in the office are very nice. The drivers are completely incompetent. My package is 3 days late amd they want me to come pick it up instead of it being delivered.
Norge Santana: Todo muy bien a pesar de no tener un buen inglés la persona me trato muy bien y me alludo vastante 👌
Remzi Topcu: Yardımları için teşekkür ederim 👍
K. Dunbar: Fast service, friendly and professional staff.
Jerry Groot: Sick of these ppl not doing their Simple Job. They claim they attempted to deliver & no one was home. Package does not require signature. Why not just leave it at my door like every other package... because they did not attempt delivery like they claimed. Step ur game up FedEx!
annette chunn: Shipping scanner always broken so you can't ship anything not very useful as a shipping company
Dereck j Kirby: I ordered tires and they have been there for a week and a half and they keep delaying them
CasSandra Curtis: Was in and out in no time. They even had a flat cart to put all my heavy boxes on and roll on in. Love it!
Your Mom: Always a good experience when I have to go to this FedEx. Fast, friendly, knowledgeable staff gets you in and out quickly. Definitely recommend.
Richard Davis: I will never use FedEx again nor will I receive anything from FedEx.
Brent Barker: Great service and very friendly.
Wendy Chatigny: Won't leave a package, won't knock, have it on camera. Can't get to customer service. Worst delivery place. Have done this the last 8 shipments
NJ R: FedEx Rep was very helpful and courteous.
Lindsey Z: Worst delivery company EVER!Had a package mailed to me over night, simple instructions said LEAVE AT DOOR! They leave it in an Amazon Hub Locker and NO WAY SHAPE OR FORM give a code to get it out! Called SIX times to have to the driver generate a code to get my package!! That was 6 days ago no call, no email, no package. I would NEVER recommend FedEx to ANYONE! This only happens with THIS company!! Every single time there is an issue, in a personal and business stand point. SHAME ON YOU AND the customer service SUCKS!
Nik Staron: Friendly, fast and convenient
Erik Rose: Every single delivery from FedEx they claim to try to deliver to my home but no one was there... I have worked from home for years. I never so much as see the truck outside of my window.I will pay pretty much any extra fee not to deal with this location's delivery "service". Use them if you like having your package taken hostage.
Chris Fox: Helped me with what I needed!
Oddzilla James: Great place to ship out my packages. I feel for the customer counter service people as I have noticed on several occasions the clientele are near rude if not out right surly by time the load their packages in their car, drive up, park, manhandle and lug their packages in and often have to wait for the one or three people in front of them to finish. That is a lot of negative vibe and energy to inflict on a customer service rep. Sometimes the negative energy is so thick that I can't wait to get out of there. There are other locations to drop your packages like Walgreen locations. Additional drop of locations listed on FedEx website.
Brandi Brewer: Very helpful and friendly
David H: I don't like FedEx, but the people that work the counter here are awesome.
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Courier service
3. Great Lakes Express Service Inc - Lansing charter township
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· 6 reviews
901 Call St, Lansing, MI 48906
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Colin Springer: I drive thousands of miles a month and these are some of the most careless, non observant and dangerous drivers out there.
Kenny burch: Would review less if I could. If it's anything like the drivers, it probably is a terrible service. Blatantly breaking traffic laws and trying to side swipe vehicles. Will recommend everyone in the community to avoid at all cost. The less they are on the road the better. A menace to this community as a whole.
Kristen Badgley: Very road ragey and all over the road. They cut off many people. They cut across 3 lanes of traffic at a very busy time to barely making it on the exit ramp.
Donovan Thomas: Critical:ProfessionalismWhoever is driving their company car is a TERRIBLE driver. On their phone, keep speeding up then slowing down, and just not driving safe
Scott West: so I live at 532 townsend st. and I observe that the drivers for this company spend a very large amount of their business hours sitting in front of my house and like to watch me watching back at them. I am a writer and spend a great, great amount of time looking at my computer which faces the street where they spend great amounts of time not doing anything. when I called their company in lansing, the person I spoke to was immediately very defensive and within two minutes, started shouting. This is a very interesting professional response from a company I thought would act more curious about how the community receives them and sees them.As for the gentleman that I hung up on, here is the answer to your last question that you shouted at me; "No I do not own the street. But when your driver spends all his time parked in front of my window and every time I look at him, he is staring back at me, that is bizarre, weird and disturbing.
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4. UPS Access Point location - East Lansing
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· 5 reviews
540 Frandor Ave, Lansing, MI 48912
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Charles Patterson: Had package to return had good service getting it done
mohamad 1234: Very good 👍
Simone T: I use this location for my Amazon returns. The service is always quick and the staff is friendly. They never seem to be extremely busy, I chock that up to them being efficient.
Pamela Eisensmith: Quick and efficient service.
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5. UPS Access Point location - Lansing
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· 2 reviews
4220 S Martin Luther King Jr Blvd, Lansing, MI 48910, United States
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123 Hale: I come here alot and I must say the employees are wonderful here!
Steve Guallpa: Great 👍
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Shipping and mailing service
6. The UPS Store - East Lansing
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· 149 reviews
503 Mall Court - Frandor Mall, Lansing, MI 48912, United States
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Elizabeth Jones: Update: the common denominator is all of these situations is that this location has the most unprofessional and rudest staff ever. Moreover, the owner immediately jumps online to dismiss any customer ‘s complaints and experiences regardless of the situation.You can call Jesus if you want to, but I don’t have to support companies that handle business this way. This location list my package and at the end of the day, NO RESOLUTION, no concern, no due diligence.FEMALE EMPLOYEE THREATENED AND TRIED TO FIGHT ME!!!Went in yesterday to ask about a package I dropped off almost a month ago to be returned to Amazon, and the woman behind counter I initially spoke to was rude, her manager was a wimpy, passive guy who was facetious and dismissive about resolving my issue.Fast forward, as I’m tellingly him he could have apologized and acknowledged that his female worker was rude to me when I initially came in, he responded with “I wasn’t there so I don’t know what happened” at that point, this female employee (while currently waiting on a customer in her line) began raising her voice at me, dropping F-bombs, make physical threats towards me, threatened to “call her people” to come at me, and ultimately tried to charge at me but another coworker stepped in (the only one in the store with half a.brain) and held her back.It turned into a huge back and forth shouting match between this female employee and I all because they refused to help me with me with a $250 package I dropped off to return to Amazon for refund.This is the first and WORST experience I’ve ever had at a UPS and I will be filing an official complaint with the owner and corporate to deal with this staff.I won’t be returning to this location ever again and I STILL didn’t get my return package issue resolved.
Chelsea Merryfield: Great service as always! Best UPS store in Lansing
Grace: The staff are usually rude AF. I used to go here because its convenient but now i take the longer route to another location JUST so i dont have to deal with the staff
Akinfolarin Abatan: Worst UPS store ever. Yes, I said it.
Jack Grimm: They said they unable to print a mailing label, was advised to go to a different UPS Store! : /
Carter Brown: Maybe one of the worst experiences I’ve ever had. Went to print copy’s, computer did not work and had to wait for the employees to figure it out, they then told me to scroll down and not read the fine print, the computer then did not work I was still charged for my time using said computer. Was told they could not do refunds and to call corporate. Only to call them and be told they can’t refund it either. Such a scam.1 star for the workers doing their best with greedy people running a business. If you want stuff printed go to a public library, stay far far away from this company.
Amy Shank: If I could give this a zero, I would. I just scrolled through reviews from the last 11 years 90% of which are all saying the exact same thing. How on earth has this owner remained in business for that long when he clearly has zero customer service skills, Zero desire to be helpful, and obviously hates his job and his customers. Even the responses to his reviews are taunting and hostile. Tell me I'm of no value to you as a customer without telling me I'm of no value...SMH. Do better UPS.
Lindsay Kathleen: Their automated phone system won't connect me with anyone regardless of how many buzzwords I say.
Kody Kosloski: I understand supply and demand. But $10 for an medium sized box is over kill. Save yourself over 50% for the same boxes at staples. Picked up a 24" box at staples 2 min away for $4.29 and they offer all shipping services as well. I had little to no wait time too.
Mary Webster: The staff are usually fairly nice or at least polite overall at this location, but the gentleman we worked with today was unprofessional and rude to the fullest capacity.We brought Amazon packages back in their original packaging (unopened) with the label as instructed and got smartly told we would need another label or to purchase packaging. Despite these packages never having been opened… arriving in their original form, we were told we needed to contact Amazon to find another label because “it was our problem.” despite the existing label saying “2 items” and the label itself printed saying 1 of 1.Perhaps we could have arrived at a solution if he didn’t belittle and mistreat my partner when they tried to have a conversation and explain “we won’t buy packaging this is the packaging” and then have this employee refuse service after not providing any actual service to start with! The whole interaction was unnecessarily heated as this employee clearly was ready to take out a bad mood on those who were simply asking for insight and to not be talked so rudely to. Asserting our position that we were simply asking for assistance not to have to purchase anything unnecessarily or that we were trying to simply complete a return should not have garnered the resulting action.The holidays are stressful. We understand. We are just trying to get through. Thank you, UPS gentleman for belittling your customers (we watched him do it to someone else as well) and making it worse than it had to be.
Stephanie Gibbs: I’m definitely not the first, and probably won’t be the last, to come on here and express the deplorable service at this location. I’ve told myself time again that although it’s convenient to use this location I do not deserve to be treated poorly every, single, time. The balding gentleman with the glasses is beyond rude. He clearly either hates his job, hates people, or both. I’m not a fan of customer service either, that’s why I don’t do it! They need to get someone else in charge there or he’s going to go too far and UPS is going to have some bad press and serious issues.
Ted Wiborn: Super easy place to do business at. They are quick and friendly.
Slevin 517: Employee wouldnt take 60 secs to help me the computer to print off my return slip then helped the next customer instead. While im getting charged..
wiccan apothecary magick and friendship: The people in this ups store have always been fast, helpful and efficient my go to store for mail and packages.
Denise Sichau: I love that I can take something I bought at Amazon to the store and they will pkg it for me. My only complaint is most of the staff is crabby!
Smith Brandon: Let's just say package delivered signed for by Roscoe. I never got the package or a notification email saying it was delivered. First time dealing with UPS mail box service has failed already.Rick was very apologetic after the package was found in the back.
Dan Cast: Place is rude! Not friendly at all
ivan orozco: Richard provided excellent notary service, great customer service at this location. Very friendly staff. I would return if necessary.
Gedii Dean: UPDATE: True, it was inappropriate to refer to you that way, I apologize, and I have removed the phrase. I also apologize for the accusation of sending me on a wild goose chase. After double checking, I see that I typed the email address incorrectly. I'm still angry about UPS mishandling their good-paying customers' property, which their good-paying customers entrust to them. The only complaint I have with your establishment is that, if there is possibly an issue with the package you should tell your customers to strengthen packages for shipment, so UPS doesn't destroy them. It was a pellet gun I took out of the package and shot one time to make sure it worked, and put back up. When I got it back out, it wouldn't work, so I was shipping it back to the manufacturer for repair or replacement. $250.00 down the drain because UPS throws people's stuff around like footballs, and then blames the customer for it. I'll never use UPS again. Again, I apologize for the initial harsh review regarding your store.
Wendy S: Wow, what charming personalities in there!! What smile?! Great service? NO! Go to a different location! They are horrible!!
Brian Zeller: Absolutely terrible. They refused to print a label for a box I was dropping off and had already paid for. They told me that I had to rent their computer to print one off myself. Absolutely ridiculous!!
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7. UPS Access Point location - Lansing
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· 4 reviews
7004 S Cedar St, Lansing, MI 48911, United States
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Christopher Thomas: local driver did not even attempt a delivery and instead took my item to this location, I paid for a home delivery not to this place.
Jen Blake: Smart people work here
The Voice of Horus: Very efficient team
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8. The UPS Store - Lansing
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· 109 reviews
3105 S Martin Luther King Jr Blvd, Lansing, MI 48910
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9. UPS Access Point location - Lansing charter township
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· 2 reviews
1904 N Larch St, Lansing, MI 48906, United States
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10. Swift Process Servers, LLC. - Lansing charter township
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· 17 reviews
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11. The UPS Store - Okemos
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· 94 reviews
2843 E Grand River Ave, East Lansing, MI 48823, United States
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12. The UPS Store - Waverly
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· 72 reviews
5859 W Saginaw Hwy, Lansing, MI 48917, United States
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