Business in Shipping and mailing service:
ADD MY BUSINESS
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Shipping and mailing service
1. The UPS Store - East Lansing
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 149 reviews
503 Mall Court - Frandor Mall, Lansing, MI 48912
Address
Website
WhatsApp
Elizabeth Jones: Update: the common denominator is all of these situations is that this location has the most unprofessional and rudest staff ever. Moreover, the owner immediately jumps online to dismiss any customer ‘s complaints and experiences regardless of the situation.You can call Jesus if you want to, but I don’t have to support companies that handle business this way. This location list my package and at the end of the day, NO RESOLUTION, no concern, no due diligence.FEMALE EMPLOYEE THREATENED AND TRIED TO FIGHT ME!!!Went in yesterday to ask about a package I dropped off almost a month ago to be returned to Amazon, and the woman behind counter I initially spoke to was rude, her manager was a wimpy, passive guy who was facetious and dismissive about resolving my issue.Fast forward, as I’m tellingly him he could have apologized and acknowledged that his female worker was rude to me when I initially came in, he responded with “I wasn’t there so I don’t know what happened” at that point, this female employee (while currently waiting on a customer in her line) began raising her voice at me, dropping F-bombs, make physical threats towards me, threatened to “call her people” to come at me, and ultimately tried to charge at me but another coworker stepped in (the only one in the store with half a.brain) and held her back.It turned into a huge back and forth shouting match between this female employee and I all because they refused to help me with me with a $250 package I dropped off to return to Amazon for refund.This is the first and WORST experience I’ve ever had at a UPS and I will be filing an official complaint with the owner and corporate to deal with this staff.I won’t be returning to this location ever again and I STILL didn’t get my return package issue resolved.
Chelsea Merryfield: Great service as always! Best UPS store in Lansing
Grace: The staff are usually rude AF. I used to go here because its convenient but now i take the longer route to another location JUST so i dont have to deal with the staff
Akinfolarin Abatan: Worst UPS store ever. Yes, I said it.
Jack Grimm: They said they unable to print a mailing label, was advised to go to a different UPS Store! : /
Carter Brown: Maybe one of the worst experiences I’ve ever had. Went to print copy’s, computer did not work and had to wait for the employees to figure it out, they then told me to scroll down and not read the fine print, the computer then did not work I was still charged for my time using said computer. Was told they could not do refunds and to call corporate. Only to call them and be told they can’t refund it either. Such a scam.1 star for the workers doing their best with greedy people running a business. If you want stuff printed go to a public library, stay far far away from this company.
Amy Shank: If I could give this a zero, I would. I just scrolled through reviews from the last 11 years 90% of which are all saying the exact same thing. How on earth has this owner remained in business for that long when he clearly has zero customer service skills, Zero desire to be helpful, and obviously hates his job and his customers. Even the responses to his reviews are taunting and hostile. Tell me I'm of no value to you as a customer without telling me I'm of no value...SMH. Do better UPS.
Lindsay Kathleen: Their automated phone system won't connect me with anyone regardless of how many buzzwords I say.
Kody Kosloski: I understand supply and demand. But $10 for an medium sized box is over kill. Save yourself over 50% for the same boxes at staples. Picked up a 24" box at staples 2 min away for $4.29 and they offer all shipping services as well. I had little to no wait time too.
Mary Webster: The staff are usually fairly nice or at least polite overall at this location, but the gentleman we worked with today was unprofessional and rude to the fullest capacity.We brought Amazon packages back in their original packaging (unopened) with the label as instructed and got smartly told we would need another label or to purchase packaging. Despite these packages never having been opened… arriving in their original form, we were told we needed to contact Amazon to find another label because “it was our problem.” despite the existing label saying “2 items” and the label itself printed saying 1 of 1.Perhaps we could have arrived at a solution if he didn’t belittle and mistreat my partner when they tried to have a conversation and explain “we won’t buy packaging this is the packaging” and then have this employee refuse service after not providing any actual service to start with! The whole interaction was unnecessarily heated as this employee clearly was ready to take out a bad mood on those who were simply asking for insight and to not be talked so rudely to. Asserting our position that we were simply asking for assistance not to have to purchase anything unnecessarily or that we were trying to simply complete a return should not have garnered the resulting action.The holidays are stressful. We understand. We are just trying to get through. Thank you, UPS gentleman for belittling your customers (we watched him do it to someone else as well) and making it worse than it had to be.
Stephanie Gibbs: I’m definitely not the first, and probably won’t be the last, to come on here and express the deplorable service at this location. I’ve told myself time again that although it’s convenient to use this location I do not deserve to be treated poorly every, single, time. The balding gentleman with the glasses is beyond rude. He clearly either hates his job, hates people, or both. I’m not a fan of customer service either, that’s why I don’t do it! They need to get someone else in charge there or he’s going to go too far and UPS is going to have some bad press and serious issues.
Ted Wiborn: Super easy place to do business at. They are quick and friendly.
Slevin 517: Employee wouldnt take 60 secs to help me the computer to print off my return slip then helped the next customer instead. While im getting charged..
wiccan apothecary magick and friendship: The people in this ups store have always been fast, helpful and efficient my go to store for mail and packages.
Denise Sichau: I love that I can take something I bought at Amazon to the store and they will pkg it for me. My only complaint is most of the staff is crabby!
Smith Brandon: Let's just say package delivered signed for by Roscoe. I never got the package or a notification email saying it was delivered. First time dealing with UPS mail box service has failed already.Rick was very apologetic after the package was found in the back.
Dan Cast: Place is rude! Not friendly at all
ivan orozco: Richard provided excellent notary service, great customer service at this location. Very friendly staff. I would return if necessary.
Gedii Dean: UPDATE: True, it was inappropriate to refer to you that way, I apologize, and I have removed the phrase. I also apologize for the accusation of sending me on a wild goose chase. After double checking, I see that I typed the email address incorrectly. I'm still angry about UPS mishandling their good-paying customers' property, which their good-paying customers entrust to them. The only complaint I have with your establishment is that, if there is possibly an issue with the package you should tell your customers to strengthen packages for shipment, so UPS doesn't destroy them. It was a pellet gun I took out of the package and shot one time to make sure it worked, and put back up. When I got it back out, it wouldn't work, so I was shipping it back to the manufacturer for repair or replacement. $250.00 down the drain because UPS throws people's stuff around like footballs, and then blames the customer for it. I'll never use UPS again. Again, I apologize for the initial harsh review regarding your store.
Wendy S: Wow, what charming personalities in there!! What smile?! Great service? NO! Go to a different location! They are horrible!!
Brian Zeller: Absolutely terrible. They refused to print a label for a box I was dropping off and had already paid for. They told me that I had to rent their computer to print one off myself. Absolutely ridiculous!!
Verified
Shipping and mailing service
2. The UPS Store - Okemos
Verified
· 94 reviews
2843 E Grand River Ave, East Lansing, MI 48823
Address
Website
WhatsApp
J and B: Absolutely the worst UPS store! Not friendly at all! They all hate their jobs! They love Amazon returns too! Stay far away from this location!
Robbin Lacey: They do not answer their phone. It rings & rings and no one ever answers. Tried 5 times to reach a live person without success.
Samantha Rineman: Excellent experience while preparing and shipping out a package for family and a few Amazon returns! Michael was extremely helpful with packing my items, and very speedy with my Amazon returns. In addition, he reminded me that needed to buy stamps and saved me from making a stop at the post office! All around great service, definitely highly recommended for future shipping needs.
Glutz: Staff is beyond amazing. All workers are super nice and I enjoy coming here to drop off packages.
Jenna Walther: I've taken Amazon returns here. Always a quick and easy process. I've never been in there longer than 5 minutes. Staff is pleasant.
Eric Trotochaud: I had the pleasure to work with Adrian. He was very helpful in find me a solution for shipping an unusual shaped item.
Cyndi Campbell: Best UPS Store Service EverGetting a notary in Michigan when you're here from out of state isn't easy. We are having to manage a death in the family and need this service at nearly every turn.We were in just after the store opened. Honestly, we didn't know what to expect.Michael was already working with customers, but had no problem helping us at the same time. Multitasking and not skipping a beat is the name of his game. It's not exaggerating to say he helped about 20 customers while we were there. No one suffered from lack of attention and professional performance. Michael was pleasant for every single person when most people would have been rattled.And Michael, thanks for making a difficult time just a little bit easier for us.
angelina: I’ve had only good experiences with staff, I normally am able to get in and out quickly :)
Vaughn Stecker: The UPS Okemos Store is fantastic! Michael, Stacey, and Colleen are so wonderful with their assistance! They are an amazing team! They are efficient, prompt, and happy to assist in whatever you need to send out! This place is the only place I take my packages for the last approximately 3 years! Kenneth Stecker
Terri Mitchell: Life is made easier at UPS! Hardly a wait, quick scan, get receipt and on my way! Thank you for making this so efficient. AND Staff is knowledgeable, professional and polite.
Sheena Schneider: Worst place to mail anything back from Amazon. Highly do not recommend. Go anywhere else to do a return. Waste of time and money.
Joel: Very helpful employees. Have been a regular customer for years and have never had a bad experience.
Jeremiah Crafton: Very helpful and friendly! I drive out of my way just because they always go out of their way to help if needed.
Michael Lapham: I brought in an Amazon return and the instructions from Amazon said that they would pack, label and ship my item for free. They refused to ship the item unless I purchased a $3 padded envelope. I understand for me it is only $3 but you get enough people and that's not a bad profit. Doesn't seem on the up and up. Will not return to this location.
Joshua Fulton: $3.20 to print a prepaid shipping label I guess it's not actually prepaid. Guess FedEx or USPS from now on and definitely no "prepaid" labels anymore.
Valdi Kozer: Have walked into many UPS establishments in the past and I have to say this is one of the best. Had some trouble using the computer and I was promptly assisted by one of the staff members. A1 service, very friendly personnel and always reliable.
Gavin Harris: This location was exceptional with customer service and tending to my needs quickly and efficiently. Michael Warren greeted me with a smile as soon as I walked through the door and offered amazing help. I was able to ship out five packages at a great rate with his assistance.
Nicholas Harris: I cannot say enough about my experience with Michael Warren and how friendly he was! Not only did he help with my printing needs but also directed me in the right direction as far as what my best options were. I am very pleased with my experience and thankful for the customer service and knowledge Michael provided!
Ben Wade: Michael sent my package right off to where I wanted it. Great service
John Comerford: NEVER Use This Cheating UPS Store!! This morning I was charged $ 47.98 for a 2 day letter to Colorado. I see now on the reciept tape this woman clerk # 156725 issued me a label for A 2 DAY A.M.!!! SERVICE!!! There is a big difference between "2 DAY" service and "2 DAY A.M." service. She knows it and I know it but at no time did I ask for 2 DAY A.M.. This is a premium morning delivery that charges a much higher rate. Shame on me for not catching what she was doing. THIS IS TWICE AS MUCH AS I PAID AT FEDEX LAST MONTH!!! It was raining and I wanted to get out of this cluttered expensive store so I paid for it. Boy did I ever pay for it! I WANT A FULL REFUND BECAUSE YOU CHEATED ME BY OVERSELLING AND charging me for something i didn't want or need!!! Tracking # is 1ZRA11360795324809.. I'm calling to complain to UPS Corporation AND to the UPS STORE FRANCHISE Company and to The Owner and Manager of this store who coaches employees to do this!!!
Nancy Lansing: Absolutely overpriced.
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Shipping and mailing service
3. UPS Access Point location - Lansing
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 2 reviews
5118 S Martin Luther King Jr Blvd, Lansing, MI 48911
Address
Website
WhatsApp
Mary Avery: Friendly staff, quick service
Dennis Smith: Not so pleased
Julie Clauwaert: Like everyone these days I shop online all the time. The worst part is getting a wrong item or the reality of your poor choice. Retuning anything is the worst. I went in the other day and had 3 things to return and had codes and labels on my phone but that was about it. I handed her my phone and within 5 minutes I had receipts and tracking and out the door. She took care of the boxes too. Makes the whole thing a piece of cake. Thank you.
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Shipping and mailing service
4. The UPS Store - Waverly
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 72 reviews
5859 W Saginaw Hwy, Lansing, MI 48917
Address
Website
WhatsApp
J. A.: I do a lot of Amazon returns here and when returning multiple items I know what scanned code goes with what package. One employee (the black lady) will scan them all at once and the puts the labels on after, and in doing so they are on the wrong packages. She thinks it doesn’t matter because they all go to the same place but it does! After multiple packages not being credited i called Amazon and was told the correct labels absolutely need to be on the correct package or you will have long delays in getting your credit. Over an hour in phone calls to Amazon to get this mess figured out! Make sure you see them put the label on the correct package.
Kelsey Simpson: Customer service is awful. Snippy csr.Got the job done but jeez, smile and enjoy having a job!
kelsey shuart: The staff is so rude. Don't bother to ask the employees how they're doing, you'll just be answered with "what can I do for you?" And judging by the long list of reviews all stating this same thing, they should really fire their whole team and hire new friendlier people.
Scott Bialek: Most capable and helpful 👌
Kimberly Parviainen: The customer service at this location is awful. I went in with my elderly father to get power of attorney notarized and they were the rudest employees, especially considering the circumstances. They made us feel like we were an inconvenience. When I didn't know I needed a second witness for the paperwork, they made a huge spectacle out of having to bother another employee to serve as the witness. All in front of my elderly father and multiple customers. I left nearly in tears. Take a little more time and find literally anywhere else to have something notarized, especially if it is sensitive in nature.
Tristan Ayers: If you want to experience the WORST customer service ever, stop in to this location and speak to Avery. He was rude, extremely unhelpful, and spoke down to me as if I should know exactly what I'm doing since I work there (obviously I do not Avery). 0/10 recommend
Tiffany Redmond: The customer service from the manager at this place is absolutely horrible! I’ve only had to go in here 2x !! Both times we’re the same lady and she not just having a bad day ! She hates people !!!
John Miller: The clerks were just plain rude. Busy or empty they are still unnecessarily disrespectful. Especially on Monday's!
Kimberly M: In n out quick return!!
Google User: Got rudly told I need to have a piece of tape on the box when the lady from Amazon so I didn't even need to bring the box just show him the label. How hard is it to put a piece of tape on a box. Nobody's nice anymore.
Phyllis Crite-McClure: I would just like to thank sue. Caring, great Customer Service. Always, Always wiling to help at any cost. The reason I always come back. Thank you Sue 💕💕
Drake Johnson: Lady outside talking on the phone, turned my away because they close in 30 minutes.
John Ford: One of the girls up there is the rudest person I've ever met, two cars pull up at the same time I'm one of them I was the first in line and was asked to step aside because the other man behind me was a certain race. it's always a flip of a quarter with customer service.
Ellie Stohne: Tried to go there during business hours and the door was locked & no one was there. Says hiring on the door so I assume no one works there? Wish we would have known ahead of time so we didn’t waste a trip out there.
Kenny Mundt: I just stop in to drop off packages for work. It's fast and easy.
Megan Dmello: I will go out of way to go to a different location to not deal with the rude employee at this location. One woman who works there gets mad at anyone who comes in to mail a package.
Ted K: This review is about the UPS service not this particular store. It's very difficult to raise a person to talk to at UPS. The Voice Response Unit (VRU), not the customer, decides if the caller is worthy of contact with a human representative. The store itself, routes everything through a VRU that gives you another phone number to dial and start all over with if you have a question like do you have my package there. The driver, due to reasons known only to himself, would not leave the package at my door. A slip was left with some illegible hand writing saying an address where I could pick up my package. There was no apartment number so the other 11 people living at the same building may have wondered if they were missing a package. Just absolutely attrocious lack of service. I will be avoiding having anything to do with this company from now on.
Adam Crisman Sr: Says open at 10am sunday..im here at 10:20 and they are closed...drove 20 minutes for nothing! 😡
Zycon: Went for a simple Amazon return and they sent us away with out giving us a reason, and when we calmly tried to get the issue resolved they were the rudest employees I’ve ever dealt with, they yelled and treated no one with respect sighing every time the scanned a customer box and giving everyone a attitude. They spoke down to every single person in the store.
David Dietz: The Frandor UPS store was my first stop today. HORRIBLE experience. Drove 15 minutes to this UPS store. What an EXCELLENT experience. Do yourself a favor and AVOID the Frandor location, come to the west side - this location actually values their customers.Two thumbs way up 👍🏽👍🏽
Robert T Alfaro: Great service and customer care.. Thank you very UPS store
Related inquiries Shipping and mailing service:
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Shipping and mailing service
5. UPS Access Point location - Lansing charter township
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 2 reviews
1904 N Larch St, Lansing, MI 48906
Address
Website
Jean Neil: Haven't been there for awhile. Good service
AmarieB Lansing: I didn't complete my reason for going there. The staff did not give me any direction how to use their facilities. I left in tears of frustration. Never to return again!
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Shipping and mailing service
6. UPS Access Point location - Lansing
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 4 reviews
7004 S Cedar St, Lansing, MI 48911
Address
Website
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Shipping and mailing service
7. UPS Access Point location - Okemos
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 1 reviews
2786 E Grand River Ave, East Lansing, MI 48823
Address
Website
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Shipping and mailing service
8. UPS Access Point location - Waverly
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 3 reviews
4037 W Saginaw Hwy, Lansing, MI 48917
Address
Website
