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    1. UPS Customer Center - Lansing

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    · 269 reviews

    5800 Enterprise Dr, Lansing, MI 48911

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    UPS Customer Center: what do users think?
    Sarah Suddarth: I was at my place of business and the doors were unlocked today when they left a 'Sorry we missed you' sticker. They will try again Monday. The website does not recognize my tracking number. The customer service line said my only other delivery option was to pay an $8 fee to pick it up in person. Absolutely unacceptable, UPS.
    Natasha Redmond: They were very efficient and very friendly!!!
    Sylvia Boyd: 👍🏾
    Stephen Toler: Great service
    John Nevin: Always friendly and professional.
    Danielle Dunlap: This had an odd parking setup but personally, it is worth having an accessible ramp! Kind workers.
    Robin Warren: Very easy to mail my package.
    Ben Mason: There is a manned station where I was able to drop off my package easily. The guy in there was very talkative and friendly.
    Dylan Krupp: Fast and friendly service every time.
    Christopher Parks: No one at desk then I almost missed my package, I gave 3 stars to the guy that helped me with it all thank you
    Matt Powers: Drivers stealing packages and taping back up empty them at the Lansing mi location be aware multiple occasions
    Dante David Mendoza: They always delayed to deliveries
    Aj Kauly: Irresponsible company.LIE about service BEFORE you give money,only tell Truth AFTER your money takenStarted case, they said to call bllling after a weekBut Impossible to talk to again. Took 5 hours of my lifeand lost $150 for THEIR LIES
    Siempre Brilla: Rude customer service. I was told a policy was in place but the representative couldn’t elaborate on where this policy could be found and refused to let me speak to a manager. Actually hung up on me
    Philip Cole: Always ready to help.
    asmr ann: Dean is the best
    Nicholas Topper: Great customer service, fast turn service, and most important of all friendly folks!
    Nancy Scott-Smith: Got there right when they opened and nothing but friendly fast efficient service.
    Ted K: This operation has made it virtually impossible to report poor customer service. A great example is this office's failure to list a phone number. Save your customers grief: choose USPS, Federal Express, or virtually any other service for your mailing needs.
    Frank Cade: In the past few months I have had multiple packages mailed to me from outside of the state enter this facility to never be seen again. Do NOT send or expect to receive your packages using UPS if you live in Michigan. They are clearly incompetent and only capable of handling Amazon returns. Pathetic.

    2. The UPS Store - Lansing

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    · 109 reviews

    3105 S Martin Luther King Jr Blvd, Lansing, MI 48910

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    Business: Shipping, packing & business services. Store offering shipping, packaging, printing & other services, plus office supplies.
    The UPS Store: what do users think?
    Natalie Berkobien: Great family friendly business. I love that the owners are teaching their child(ren) responsibility. I appreciate your great customer service.
    Al Wood: Never have I ever been to a shipping location that charges to print a pre-paid label off your phone. That's right... They charge $4 to print a pre-paid label. FedEx doesn't do that. Other UPS Stores don't do that. And the folks here went through the whole transaction without telling me about the charge. I almost just left until the guy behind the counter said I owed $4. I was genuinely shocked. When asked for an explanation, he said I was paying for his time to print the label. I'm pretty sure that cost is included when the company pays UPS for the pre-paid label. Bottom line: Do not use this UPS Store.
    michelle derose: Always friendly, helpful and speedy!! We have been customers for years!!
    Raven renee: Do you like screaming children and a baby puking on the counter ?? There is a woman who works here and has her oldest child (7) TAKING CUSTOMERS and handling the machines . This goes against so many laws and it’s downright ghetto and nobody should be inconvenienced like this .
    Lani: Ship all my stuff from here, everyone’s super nice 😊
    Jeremiah Blackburn: Do you want to have to talk over the workers crying baby and trip over their toddler that’s running around the store? Would you like to be treated as an inconvenience? If so then this location is for you. It’s not for me. I’ll drive a bit farther to go anywhere else.
    Carlos Iendaye: Small efficient, fully represents the ups corp.
    Kristy Devlin: I go here often and have never had any problems very nice polite and helpful staff!!
    Charles Hazen: Cheyanne was incredibly competent, and helped me re-work my labels that I had prepared incorrectly. Very patient and very friendly. I would highly recommend.
    Brent Bussard: A popular store for a reason. Knowledgeable, helpful and patient staff.
    Suzan Taylor: Needed to send two Christmas boxes to Arkansas. They were rather large. Got in, got pricing and sent in a matter of minutes. Boxes were delivered in two days as promised. Great service.
    Melissa Peters: I have been there three times within the last 2 weeks and received fast and efficient service.
    Jenny Voores: Woman is extremely rude and overcharged me and has her young child working for her in the front.
    D M: Horrible customer service They lost my Email twice 👎🏻
    Carrie Sutton: I use this store for all of my Amazon returns. Always have fast, friendly service. Never been in the store for more than 2 minutes! 10 outta 10 highly recommend!!!
    Hannah C (Palindrome3D): Came up here and door is locked, no one inside. It's 1:40, store closes at 3... How annoying, not even a sign like out for lunch or closed early? Listed and advertised store hours should be abided by. 1 star for wasting my time and gas.
    Tasha Mattox: Staff is at time impatient.
    Rockin Robin: You should not advertise having a notary if they won't notarize your papers.
    Sabrina: I’ve been a customer here basically since they opened.I’ve found staff to be polite and very helpful..Sabrina
    KJ H: Fast service. Employee was very matter fact which I like and even showed me how to schedule a return on my phone
    Ryan Scott: Fast shipping, but they mixed up my return label and flipped the addresses, so now I’ve got a package on the other side of the country that I can’t get back because it doesn’t have the addresses entered properly. I was able to call them, and am due to hear back from the manager tomorrow about getting the situation corrected, hopefully before the scheduled pickup time of the package.

    3. The UPS Store - East Lansing

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    · 148 reviews

    503 Mall Court - Frandor Mall, Lansing, MI 48912, United States

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    The UPS Store: what do users think?
    Elizabeth Jones: Update: the common denominator is all of these situations is that this location has the most unprofessional and rudest staff ever. Moreover, the owner immediately jumps online to dismiss any customer ‘s complaints and experiences regardless of the situation.You can call Jesus if you want to, but I don’t have to support companies that handle business this way. This location list my package and at the end of the day, NO RESOLUTION, no concern, no due diligence.FEMALE EMPLOYEE THREATENED AND TRIED TO FIGHT ME!!!Went in yesterday to ask about a package I dropped off almost a month ago to be returned to Amazon, and the woman behind counter I initially spoke to was rude, her manager was a wimpy, passive guy who was facetious and dismissive about resolving my issue.Fast forward, as I’m tellingly him he could have apologized and acknowledged that his female worker was rude to me when I initially came in, he responded with “I wasn’t there so I don’t know what happened” at that point, this female employee (while currently waiting on a customer in her line) began raising her voice at me, dropping F-bombs, make physical threats towards me, threatened to “call her people” to come at me, and ultimately tried to charge at me but another coworker stepped in (the only one in the store with half a.brain) and held her back.It turned into a huge back and forth shouting match between this female employee and I all because they refused to help me with me with a $250 package I dropped off to return to Amazon for refund.This is the first and WORST experience I’ve ever had at a UPS and I will be filing an official complaint with the owner and corporate to deal with this staff.I won’t be returning to this location ever again and I STILL didn’t get my return package issue resolved.
    Chelsea Merryfield: Great service as always! Best UPS store in Lansing
    Grace: The staff are usually rude AF. I used to go here because its convenient but now i take the longer route to another location JUST so i dont have to deal with the staff
    Akinfolarin Abatan: Worst UPS store ever. Yes, I said it.
    Jack Grimm: They said they unable to print a mailing label, was advised to go to a different UPS Store! : /
    Carter Brown: Maybe one of the worst experiences I’ve ever had. Went to print copy’s, computer did not work and had to wait for the employees to figure it out, they then told me to scroll down and not read the fine print, the computer then did not work I was still charged for my time using said computer. Was told they could not do refunds and to call corporate. Only to call them and be told they can’t refund it either. Such a scam.1 star for the workers doing their best with greedy people running a business. If you want stuff printed go to a public library, stay far far away from this company.
    Amy Shank: If I could give this a zero, I would. I just scrolled through reviews from the last 11 years 90% of which are all saying the exact same thing. How on earth has this owner remained in business for that long when he clearly has zero customer service skills, Zero desire to be helpful, and obviously hates his job and his customers. Even the responses to his reviews are taunting and hostile. Tell me I'm of no value to you as a customer without telling me I'm of no value...SMH. Do better UPS.
    Lindsay Kathleen: Their automated phone system won't connect me with anyone regardless of how many buzzwords I say.
    Kody Kosloski: I understand supply and demand. But $10 for an medium sized box is over kill. Save yourself over 50% for the same boxes at staples. Picked up a 24" box at staples 2 min away for $4.29 and they offer all shipping services as well. I had little to no wait time too.
    Mary Webster: The staff are usually fairly nice or at least polite overall at this location, but the gentleman we worked with today was unprofessional and rude to the fullest capacity.We brought Amazon packages back in their original packaging (unopened) with the label as instructed and got smartly told we would need another label or to purchase packaging. Despite these packages never having been opened… arriving in their original form, we were told we needed to contact Amazon to find another label because “it was our problem.” despite the existing label saying “2 items” and the label itself printed saying 1 of 1.Perhaps we could have arrived at a solution if he didn’t belittle and mistreat my partner when they tried to have a conversation and explain “we won’t buy packaging this is the packaging” and then have this employee refuse service after not providing any actual service to start with! The whole interaction was unnecessarily heated as this employee clearly was ready to take out a bad mood on those who were simply asking for insight and to not be talked so rudely to. Asserting our position that we were simply asking for assistance not to have to purchase anything unnecessarily or that we were trying to simply complete a return should not have garnered the resulting action.The holidays are stressful. We understand. We are just trying to get through. Thank you, UPS gentleman for belittling your customers (we watched him do it to someone else as well) and making it worse than it had to be.
    Stephanie Gibbs: I’m definitely not the first, and probably won’t be the last, to come on here and express the deplorable service at this location. I’ve told myself time again that although it’s convenient to use this location I do not deserve to be treated poorly every, single, time. The balding gentleman with the glasses is beyond rude. He clearly either hates his job, hates people, or both. I’m not a fan of customer service either, that’s why I don’t do it! They need to get someone else in charge there or he’s going to go too far and UPS is going to have some bad press and serious issues.
    Ted Wiborn: Super easy place to do business at. They are quick and friendly.
    Slevin 517: Employee wouldnt take 60 secs to help me the computer to print off my return slip then helped the next customer instead. While im getting charged..
    wiccan apothecary magick and friendship: The people in this ups store have always been fast, helpful and efficient my go to store for mail and packages.
    Denise Sichau: I love that I can take something I bought at Amazon to the store and they will pkg it for me. My only complaint is most of the staff is crabby!
    Smith Brandon: Let's just say package delivered signed for by Roscoe. I never got the package or a notification email saying it was delivered. First time dealing with UPS mail box service has failed already.Rick was very apologetic after the package was found in the back.
    Dan Cast: Place is rude! Not friendly at all
    ivan orozco: Richard provided excellent notary service, great customer service at this location. Very friendly staff. I would return if necessary.
    Gedii Dean: UPDATE: True, it was inappropriate to refer to you that way, I apologize, and I have removed the phrase. I also apologize for the accusation of sending me on a wild goose chase. After double checking, I see that I typed the email address incorrectly. I'm still angry about UPS mishandling their good-paying customers' property, which their good-paying customers entrust to them. The only complaint I have with your establishment is that, if there is possibly an issue with the package you should tell your customers to strengthen packages for shipment, so UPS doesn't destroy them. It was a pellet gun I took out of the package and shot one time to make sure it worked, and put back up. When I got it back out, it wouldn't work, so I was shipping it back to the manufacturer for repair or replacement. $250.00 down the drain because UPS throws people's stuff around like footballs, and then blames the customer for it. I'll never use UPS again. Again, I apologize for the initial harsh review regarding your store.
    Wendy S: Wow, what charming personalities in there!! What smile?! Great service? NO! Go to a different location! They are horrible!!
    Brian Zeller: Absolutely terrible. They refused to print a label for a box I was dropping off and had already paid for. They told me that I had to rent their computer to print one off myself. Absolutely ridiculous!!

    4. UPS Access Point location - East Lansing

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    · 5 reviews

    540 Frandor Ave, Lansing, MI 48912

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    UPS Access Point location: what do users think?
    Charles Patterson: Had package to return had good service getting it done
    mohamad 1234: Very good 👍
    Simone T: I use this location for my Amazon returns. The service is always quick and the staff is friendly. They never seem to be extremely busy, I chock that up to them being efficient.
    Pamela Eisensmith: Quick and efficient service.
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    5. UPS Access Point location - Lansing

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    · 2 reviews

    5118 S Martin Luther King Jr Blvd, Lansing, MI 48911, United States

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    UPS Access Point location: what do users think?
    Mary Avery: Friendly staff, quick service
    Dennis Smith: Not so pleased
    Julie Clauwaert: Like everyone these days I shop online all the time. The worst part is getting a wrong item or the reality of your poor choice. Retuning anything is the worst. I went in the other day and had 3 things to return and had codes and labels on my phone but that was about it. I handed her my phone and within 5 minutes I had receipts and tracking and out the door. She took care of the boxes too. Makes the whole thing a piece of cake. Thank you.

    6. UPS Access Point location - Lansing charter township

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    · 1 reviews

    2301 E Grand River Ave, Lansing, MI 48912, United States

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    7. UPS Access Point location - Lansing

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    · 4 reviews

    7004 S Cedar St, Lansing, MI 48911, United States

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    UPS Access Point location: what do users think?
    Christopher Thomas: local driver did not even attempt a delivery and instead took my item to this location, I paid for a home delivery not to this place.
    Jen Blake: Smart people work here
    The Voice of Horus: Very efficient team

    8. UPS Access Point location - Lansing charter township

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    · 2 reviews

    1904 N Larch St, Lansing, MI 48906, United States

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    UPS Access Point location: what do users think?
    Jean Neil: Haven't been there for awhile. Good service
    AmarieB Lansing: I didn't complete my reason for going there. The staff did not give me any direction how to use their facilities. I left in tears of frustration. Never to return again!

    9. UPS Access Point location - Waverly

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    · 3 reviews

    4037 W Saginaw Hwy, Lansing, MI 48917, United States

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    UPS Access Point location: what do users think?
    Tomiko Stevenson: Great customer service!
    Dave Jones: Quick drop off!

    10. UPS Access Point Locker - Lansing

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    · 8 reviews

    5800 Enterprise Dr, Lansing, MI 48911

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    11. The UPS Store - Okemos

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    · 94 reviews

    2843 E Grand River Ave, East Lansing, MI 48823, United States

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    12. The UPS Store - Waverly

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    · 72 reviews

    5859 W Saginaw Hwy, Lansing, MI 48917, United States

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    13. UPS Drop Box - Lansing charter township

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    · 3 reviews

    500 E Michigan Ave, Lansing, MI 48912

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    14. UPS Access Point location - Okemos

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    · 1 reviews

    2786 E Grand River Ave, East Lansing, MI 48823, United States

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    15. UPS Access Point location - Lansing

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    · 2 reviews

    4220 S Martin Luther King Jr Blvd, Lansing, MI 48910, United States

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