Best Printer Ink Refill Store Lansing Near Me

Nathan: Literally non-existent. Didn't think to call ahead but that was a mistake. No Lansing Cartridge World location. Its a lie and their employees are pathetic when it comes to customer service anyways so, wouldn't even bother giving them a try.

Maria Paton: I dropped off my printer to have it fixed. When I didn't hear back for about a month, I called and was told by Brian that he had left me voicemails (he had not) and that he THREW OUT my printer assuming that I had abandoned it. Cartridge World is the equivalent of a dumpster, with a bit less resolve. My intention was to keep the $200 printer and have it repaired. I was able to accomplish neither of these goals by placing my trust in Cartridge World. Unbelievable.

Kyle Paeth: Had a bad cartridge came here to see if there was a simple fix or to replace it, after turning down a deal on a combo pack of cartridges, they refused to sell the single pack, and when asking for the original cartridge back they again refused and said they already threw it out

Carisss Lundgren: 48 hours after I purchased two cartridges I tried to return them because our printer stopped working. I returned the cartridges as they were purchased... Meaning they had their boxes they had the plastic clip as well as the blue tape that covered the ink. I was charged a 25% restocking fee because there was nothing wrong with the cartridge but that is was my printer that was the issue. He pointed out the return policy... As he was fiddling with the paper I read it. A 25% restocking fee would be charged if the cartridges were tampered with or if the chip reader needed to be replaced... I do not feel that my cartridges were tampered with or damaged in any way. I returned them to the store the way that I got them in the box after I purchased them. I used 0% of the ink. I was also frustrated that in 2018 I have to wait for a check to be mailed back to me for my return. I will not be coming back to the store nor would I ever recommend this store to anyone else. I left on Saturday very pleased... Came back on Monday and I am beyond dissatisfied.

pat izzo: You get what you pay for

michael atoz: DO NOT USE THIS PLACE. I buy 2 ink cartridge at a time you ask why one will always run for a few prints and stop working. So I will run the other one till it stops then take them back for a replacement. The old lady manager would make it right with the credit on weight of ink left. The 3rd time this happened owner told me the ink was over half used and he would give me half credit for both. Today I went back in with the same issue one I used it had half ink left the other one I use for 2 copies and It stopped and they tell me again it was half full when it should have been totally full. Lets do the math I pay full price get credit for half cost so I’m paying almost same cost as buying new. $34 total cost $17ea -50% $8.50 per ink x 2 = $17. But I should get full credit on one for $17 and half for $8.50 total credit $25.50. I walked out with the crummy half used useless ink with them keeping my refund and will never buy from them again. It shows me you need my money more then I do. YOU CAN KEEP IT! You will never get anymore from me and I hope many read this and avoid your store. I just bought a new ink cartridge at Walgreens for $25.43 I guess It’s a better deal to buy new after all you end up saving nothing and in the end spend more.

Derrick Xaos: Awesome. They saved me a lot of money and stayed open late so I could get my ink

Amara Clevenger: Have driven across town 3 times this week because it says online that they're open, but every time they aren't. Their hours seem to just be arbritary & made up as they go now. Getting so damn frustrated. The only reason I gave them more than one star is because I support refilling ink cartridges instead of waste fully buying more.

Daniel Smith: Just needed 9 pages printed. The lady who was not busy directed me to the self serve a common practice. However it wants a $5 hold for 9 B/W prints that is less than a $1.50. I again asked the employee for help and she was too uninterested in taking 2 minutes to print my 9 pages. I was so frustrated I left and went down to FedEx Print and had it done in half the time it took Staples to explain how to send the document to self serveGo elsewhere

Jacklyn Smith: I always have liked this particular Staples. Everytime I go in im greeted but not bothered. If I need help someone is always readily available to assist me! Great products and service help. A few times I actually was still in the store with a few other customers after they closed BUT we were never hurried!

Ehab Omar: Best staples I've been to! Amazing customer service specially from the store manager Will! They always make sure everything is ok with all purchases! Thank you again!

Devin fox: I had some questions about my laptop, Jared paeth went above and beyond explained everything and even showed me what I needed to do on my laptop. Didn't charge me a dollar this man deserves a raise, I would recommend him for any computer questions/problems you have.

Beverly Nichols: Most likely Will find what you need.

Caroline Elizabeth: When checking out I was trying to buy a MASSIVE floor mat($65+) for an office chair and the cashier at the service desk REFUSED to help me unless I went through the entire line baracade. So alone I carried a 35lbs+ mat through a unnecessary line baracade all so that I would be forced to use the out door rather than simply going out the in door.

Allison Blackmon: Slow guy at the printing desk very rude David P. Condescending. Should not work I service if you're just not fond of others.

Brian Corson: They replaced their 3 self serve machines with one broken one. So there is no self serve anymore.

Kristine Herman: Jared helped me buy a printer i didn't even know i needed. i was going in there just to buy a cheapo printer and he convinced me to buy one of the more expensive name brand ones with the 4 year protection plan. i am so happy that i did because this printer is amazing and now i have no worries about it breaking (because i print ALOT). he has really helped me start my new business . thanks for the full staple experience jared !

David Barncard: Wonderful.

Alice Rae: They are amazing. The staff will really do what they can to help. I had some charity posters to print and had a wonderful time with Gary, I even found out he can sing lol. And as I was checking out to leave Tony started a conversation more then just hello how was your visit today. I really felt very welcomed there.

Mark Mudry: I really get annoyed when I try to patronize brick and mortar stores, then find out they no longer stock what I need. They had neither product I went to buy. The answer I always get: "You can buy it online at our site."Soon, the stores will be closed, employees laid off and we will buy stuff from distribution warehouses in other States.

Philip Norris: Great

David Eichenberg: Lots of supplies for the home office.

Michael “Bok” Bokovoy: All your supplies in one place!!! And Deals also!!!

alf75270: Ink cartridges ain't cheap, over $60 for 1 color, and one black cartridge.

Sally HHarrison: Found what I needed bought and walked back out. .. nice people

Nina: Got good service, and help to find what I was looking for.

Kathi Sivyer: Staples was great. Especially Janeel the tech representative. She really knew her stuff and was kind and caring.

Proverbs 31: I recommend working with Kaitlin for business needs, marketing and printing services. She’s the go-to person that helped me get jobs done and keep it moving. This rating would have been 5 stars if some cashiers at this location also offered awesome customer service. Thanks Kaitlin!

John Roberts: Did not have what I was looking for, but the manager went out of his way to get it ordered and make it right. Over and above great work! You just don't see that kind of customer care anymore and I thank you.

Antonio M: Every time I come to this Staples I’m immediately greeted and then offered assistance finding what I need. The print shop is friendly and this place is well stocked. Nice work bringing back some good old fashioned customer service!

Farah Siddiqi: Finally I have found one stop shop for all school supplies and in reasonable prices 🤩from stationery to study table they have everything

Antoni Williams: This store is still great. Ordered a print online and it was done by noon and was great quality.

Gregory Juretich: Got em' !! For like 20 bucks .. hell with the IRS

Andrew: Absolutely gouged me on a VGA to HDMI adapter. Costs nearly 7 times as much here as online.

Rachel Cichon: In my darkest hour, Linda from Staples was there and she was so helpful and kind. I was stressed trying to print a huge order at 8pm and she was very reassuring and great at her job. So thankful for Linda!

jillykz: My apologies for this long overdue review. Last year I went through a stressful time with my broken HP laptop. My warranty required that I send my laptop out to California for repair. The Tech Dept Staff helped me get it packaged up and sent out but when it returned, only a portion of the problem came back fixed. I have a small business and I use my laptop daily. Seeing how stressful the situation was for me, Phil and his Tech Dept Staff took care of me until my problem was fully resolved. Then just recently I had to go back into Staples again due to a problem with my printer. Again Phil and his Tech Staff took wonderful care of me. They looked up my warranty information, sent off my old printer, and I had a new printer in my hands the very next day. I am so grateful for all of the wonderful Tech Team at this store. They're an amazing bunch and they've been real life savers for me.

S J Miller: Location: 3003 E Michigan Ave, Lansing (near Frandor). Good selection of office supplies. Got knowledgeable help with PC and printer shopping. Very friendly and helpful wrkrs. Ample parking.

Autumn Harris: In case you're planning to order brochures or other marketing documents from here, don't!1. The paper quality alone is very poor. Super thin, generic printer paper, with no option to upgrade on the online ordering system.2. Their online proofing system will show a document that is printed edge to edge. However your physical prints from the store will have a thick white edge all around it. - This is not noted anywhere on their ordering website, nor is there an option to opt for online printing to avoid this - contrary to what the employee tried to gaslight me into believing.3. I was very unhappy with the white border on all of the brochures that I ordered. And when I asked the employee why this happened she said, "my printers are incapable of printing all the way to the edge of the document. If you wanted the brochure printed like that you needed to order an actual brochure. (as if I had incorrectly ordered the wrong item - I specifically ordered Tri-Fold Brochures - so I don't know why she said it like that) And you'd need to select the option to have them printed without the white crop, online, and have them mailed to you." This lead me to believe that I had missed a step. So I immediately hopped on my computer and walked through the order process start to finish to see if she was correct. Nope, there's no such option. She's either grossly misinformed about how their online ordering system works, or she just wanted to gaslight the heck out of me to make me feel responsible for their poor quality.If your quality is bad or you're terribly misinformed about the ordering process, just admit that. But don't gaslight your customers into thinking it was user order error, what a horrible method of customer service! Do yourself a favor and order your marketing documents somewhere else.*images attached, 1st image: A screen shot of the proof that is provided when you've finalized your online order. Notice how both pages appear that they will be printed all the way to the edge. 2nd image: The garbage brochure that was given to me with a thick white border all the way around the entire document.

Claire Bode: Staples… THIS Staples in particular… is my favorite place in Lansing. Seriously. My son and I go here to cruise the aisles and get advice from the very helpful and friendly staff. We shop here for everything paper/pen and pencil/computer related. I bought a Staples office chair from here that I love. And a label printer, and school supplies every year for 12 years, and laptops. The staff, Chris in particular, go out of their way to point out less expensive alternatives or to help you find that particular item you need. A visit here always brightens my day. I want my ashes scattered outside the front door. That’s how much I love this Staples.

Terri Mitchell: Exceptional assistance! Went looking for help enlarging an odd picture, Nathan was very helpful! And it was less than 3 dollars! WOW! Thank you!

The SPS Edge: It was a great relief to go into the store on two different days and get received with the same courtesy and professionalism from the staff I worked with. The first day Sam was very helpful in helping me bring my vision to reality. The next day Linda helped me execute it. Its worth saying that Staples on Michigan Ave is well worth the trip.

Lucy Clutier: Not a long wait in line and they made copies for me as soon as a printer was available their always so nice in there and Kim deserves some extra credit cause she always goes above and beyond to help her customers wit a smile

Chuck Grigsby: Brian was very helpful and knowledgeable. He also put my purchase together to pick up before I got home!

siva subash: The store manager was rude. Didn’t even care to look at the customers while talking. Will be never visiting the store or buy anything. Very disappointed.

Claire Corr: I recently began working from home & have been purchasing necessities for my office. I have made a few trips to Staples & their customer service is priceless. Most recently, I needed a vga/hdmi adapter & purchased one. It didn't work so I brought it back. The store manager (or assistant manager) knew right away what needed to be done to fix my problem. BAM! He removed some hardware from my old cord, the adapter worked, & I was on my way. He went out of his way to help. He could have easily told me what needed to be done & left me there to figure things out. Thank you for going the extra mile!

Ronda Wade: They got me right in with a job I needed AND were so helpful! I’m very glad I found this store!

Sara Strasser: I needed to get a poster printed for a conference ASAP and the print team was, so nice and helped make sure I got it printed in time for my presentation. The girl at the counter was great and funny. Best Staples Ever!

Ruben Limas Jr: Great place office

Paul McNeilly: It's sad that this location is closing. It Is the only store like it in the South Lansing area.

Platte puss: They have just what we we're looking for. It is unfortunate that they are closing. I am campaigning for them to move instead.

lynette barney: Poor customer service at edgewood location, no wonder is closing

Kathryn Wheeler: Excellent Customer service and always timely!

Sierra Tamez: Got what I needed in a fast manner. Helpful staff

sally redmond: I bought ink from office depot and i got a great deal

Marsha: Wonderful office supply location in S. Lansing. Selection's good, prices are decent, and the employees are super helpful and friendly, and they know what they're doing.

Judith Pacheco (Yudith): The greatest customer service, ever Riley and Ben we're great always helpful, attention to detail, good advice, and knowledge of The Office Depot products. Very friendly and helpful staff great teamwork.✨I recommend all the supplies for all ages good quality and excellent prices. ✨✨📆📋🗄📁🗂📒📔📓📕📗📘📙📚📖📜🔭📅🗃📐📏✂️🖍🖊✏️📝🔎✨✨Thank you, Riley, for helping me with all my questions and concerns and Thank you, all for the excellent customer service you provide to me and the other customers that were present at the moment ✨God bless you all ✨

Kathy Gray: Great experience each time I shop at office Max! Great associates! Always greeted upon entrance and most helpful when needed!

Donna Kleiver: Donna need med two packages of the item and only one was available..

patricia deventer: I have found the staff to be helpful and attentive. Nice selection of items to choose from.

Carol King: Had the printer ink I needed, price was good, and I had great service.

Everett Communications: Very quick & efficient with trying to get items printed and fixed.

t. rend: The store was stocked, very nice crew, extremely helpful and friendly!!!

Missy Smith: Great employees and very clean.

Pamela Austin: Awesome staff of friendly helpful people!

Gwen Henry: Great office supply store and GREAT ASSOIATES. They actually help you with professionalism and a concerned attitude. They were so helpful, professional and kind.

Anita McDaniel: Great service in the print department!

Nancy Johnston: Fantastic service and knowledge with the Tech Support here. Even answered the phone without transferring me 5 times like Best Buy, only to get cut off. I'll never go back to Geek Squad.

Someone In MI: I gave the owner, Brian, over $100 upfront for a repair he didn’t do, and he refused to give me my money back. He, his family and business consultants also wrote at least half of the 5-star reviews here as of today, too. This place is terrible, be warned! I brought my printer to be fixed. I gave him over $100 upfront, in good faith, towards the part and repair. Then I never heard from him again. I finally called to see what was going on a couple weeks later, at which point he told me that he couldn’t and wouldn’t try to do the repair. (I had already paid him separately to diagnose it.) I was busy, but I went a couple times to try to pick it up. Whenever I went, the store was closed. No hours are posted on the door, either. So I finally made it today to pick up my printer. The owner looked at me with a bit of fear and stress in his face, and told me that instead of giving me store credit(!), he would give me two ink cartridges. I said, I don’t want ink cartridges, I would like a refund! He said that it had been too long, so that he would not give me a refund. I told him that he had never informed me when I should pick my printer up either verbally or in writing. I also said that he never even posted his hours on the door. Yes, it took me a while to pick this up, but not that long. This is fraud. I gave him money upfront for *parts never delivered and services never rendered*. That was clearly a mistake on my part. I said, you know, I could take you to small claims court. He replied, go ahead! I suspect he might have a number of judgments against him. I accepted two ink cartridges from him because I knew I would never see anything else from him. Instead of gaining a customer and referrals, he just lost one. As I said to him, he won this battle, but at the cost of a customer and a bad Google review. This is not how to build a business. I understand that the pandemic has been very hard on people financially, but essentially forcing your customers to buy ink cartridges they don’t want to buy is a terrible business practice. The owner is eating his seed corn to pay his family’s bills each month. I will never go back there again, and if anyone ever asks me to recommend a place for ink cartridges or printer repair, I will be sure to advise them never to go there either. From reading other peoples’ reviews, I suspect that some portion of the ink cartridges he sells are dry or nearly so, and you should not count on getting a refund ever for anything, or even getting the products you paid for. I don’t think his business is going to last very long at this rate. It looks like they also previously had a Cartridge World business in Lansing, and that business had similar problems, too. Oh, and 4 of the 5-star reviews here as of today are actually by the owners, Brian Tallon and Lina Tallon, and a relative, Alyssa Tallon. Lina and Alyssa Talon also wrote 3 of the 7 total 5-star reviews of their Lansing store, which closed with a final rating of 2.9 stars. I have to wonder whether some of the other 5-star reviews are fake. “Mark Smith” has only written two reviews, for Cartridge World in Okemos and in Lansing. He has only contributed one picture, and that is of Cartridge World in Lansing. There are also 3 5-star reviews by de Guzman and probably a relative; he has a media consulting business, not a print shop, so I bet those and possibly others were paid for. Be warned.

Tracey Pickard: My elderly mother purchased new hp ink cartridges from this location. When she got home, opened them and tried using them they didn't work. She returned to the store where the cartridges were then weighed and the owner told her they were empty. When she requested a refund since the cartridges were purchased at their store they said they could do anything because it was hp that made the mistake. They then tried to convince my mother to buy one of the refurbished printers they sell in the store telling. Very disappointed in this fraudulent dealing, especially with an elderly woman. We will never return to this store.

Tina Awokuse: It is very hard to get a refund for returned items at this store, but it is possible.

chas harper: Have used them during shut down always more than helpful and knowledge well roundedFair prices thanks 😊 next time aroundNeeds improvement on policy statements on building customer concerns

Carla Oconnell: I had used Cartridge World when they were on the west side several times and they were pretty good. Since they moved to Okemos, I had my cartridges refilled once and it went fine. This last time I rode all the way out there to get only 2 of the cartridges I pre-paid for and was told about 5 times the other 2 would be dropped off. But this never happened. It would have been nice if he would have least offered to refund the money I paid! I just ordered from Best Buy!

Nathan: Horrible customer service. Couldn't even get answers to simple questions like their hours, or why the official Cartridge World website says there is a Lansing location when there isn't. Guy on the phone was of zero help and didn't even TRY to answer my questions. Frustrating and was really hoping to give your company a try, after the horrible reviews I read, the wasted trip, and that phone conversation? I'm not even gonna give it a try.

Tifany Dodd: I had an ink cartridge delivered to my home for my office printer and printed 3 pages and my printer is alerting me that my ink is low. I called Cartridge World and they want me to come to them to see what they can do instead of sending me an actual usable ink cartridge that I have ALREADY PAID FOR! Will not be a returning customer.

brian tallon: The stock has thousands of different brands and inks and toners in stock!Also now available are laser printers available! Not like the other where I have to wait for my order to arrive!

Amy McQuarter: Horrible owner! The man refuses to give any refunds if your cartridge doesn’t work!!! He only wants to give in store credit. What the hell is that good for?I am thankful for Christina for helping me even though I couldn’t get my refund. She’s a wonderful hard worker. I appreciate her helping me. I’m only 5 starring it for Christina.

Ezekiel Alonzo: This is the perfect store for my printing needs! they helped me find the perfect brand and kind of printer that would fit perfectly for my business. Great Staff! Great Store! Thank you Cartridge World!

Alan Trindle: I am an old guy, but when my printer broke(or it thought broke). This guys from the store helped me fixed it and had the inks refilled. Now I can print all the stuff I needed like bday cards and invitations.

Hack DarkNet: Though its far from me. I enjoyed going to the place since they pack all the things needed in my T-shirt printing shop. Plus they give out discounts.

Chloe Jean De Guzman: Great Ink selection and quality. Great quality and cheap stuff. Also customer service is great.

Xiryll Matthew De Guzman: Great stuff and the staff was also great. LOL! Could not recommend any other store.

Lloyd Ingram: I think Cartridge World is a real service to this community. They have great locations (East side and West Side) in the Lansing area, their prices are fair and below the big box office suppliers, friendly staff are there to serve you and the quality of supplies really good. Thank you Cartridge World!

Matthew: Great store they provided me everything I needed for my printing shop. The staff was great as well, they have assisted me every time I was there.

Jean Aquino: I love your store! The staff are so friendly and patiently understanding my inquiry all the time and your products are amazing! It saves me tons of problems to find a dependable store like what you have. Thank you very much!

Theresa Warren: I was really impressed with the variety of products at significantly lower cost than the big box stores. They even have used printers at bargain prices. Their service was great.

Christine M: @Gail Wolfe Dr. Wolfe, I'm sure you remember me from the time I was the manager there just over a year ago. Yes, you probably got sub-par ink. Brian and Lina often purchased generic ink that they were able to get cheaper from various online vendors instead of purchasing the ink that was approved by Cartridge World Corporate for their franchisees to use because it saved them money. This was one of the points of contention during my time there, as I often was the one who had to handle the issue when the cartridges failed over and over (as you know from our many discussions back then.) I can't speak to what is currently being purchased and sold, but your story is the same as so many stories I heard from the customers that came in. Please be assured that the employees are doing their best, but can only work with what they are provided. I wish the Talon's and their employees the best of luck as they attempt to correct this issue and offer a better quality product to their clientele. Cartridge World, as a whole, is an excellent company and in my 16 years of doing business with them, this was the only bad experience I had, so we have no problem patronizing other CW locations outside the Lansing metro.

Gail Wolfe: If I could give zero stars, I would. Cartridge World's ink destroyed my printer. My IT person checked it out and said the printhead was clogged, and it is a non-replaceable part. Cartridge World looked at the printer and also said it couldn't be fixed. When I started purchasing ink cartridges from Cartridge World, the owner at the time promised me a replacement printer if ever their ink caused a problem with a printer. The current owner refuses to honor that promise. When I told someone at Cartridge World that my printer was ruined, she said she had a printer I could have. Then the owner said that she would not replace my printer. She offered nothing to compensate me for my loss. Don't take a chance with their recycled ink cartridges!

SugarGeekDraws: Me and a friend walked in and witnessed a terrible verbal assault of a customer onto one of your employees, Andrew, but he handled it incredibly well. Apparently the man wanted something printed that they couldn’t do, idk who his coworker was but it seemed Andrew stepped in to try and deescalate and the man continued to get in his face and be a problem. We waited to make sure this grown man didn’t attempt to physically hurt this teenager but thankfully he left. Andrew was very kind and respectful and deserves a raise, but also I think Home Debot should work on making sure more managers are available on the floor to properly handle situations such as this when they arise.

Olivia Bryant: Had a great experience! The retailer Andrew helped us find the push pins we needed. Unfortunately there was a customer that wanted to argue with the poor teenager, the man needed something printed and it wasn't possible for them to print it off in such short notice and the ADULT MAN started yelling and screaming at this teenager who was working at the Office Depot. Let me just say that boy handled the argument much better than I would have!! He was very calm and upkept a professional attitude along with great customer service and was able to defuse the problem until the man left. He then apologized for the man's behavior. He definitely gave me a lot of hope for the upcoming generation and definitely deserves a day to relax after that.

Dora Ann Smith: DAVID WAS A GREAT HELP FROM THE TIME I CAME IN TILL I LEFT THANK YOU SO MUCH FOR ALL YOUR HELP.HOWARD SMITH

Kathy Sheufelt: Easy exchange for a correct toner cartridge. Thank you, David!

Victoria Dolton: The staff is always very kind and helpful. I shop there on a regular basis.

Thora Wease: clean store, competitive prices, helpful staff.

Jerry Richards: Sales person was knowledgeable and super friendly. Very enjoyable experience at the Okemos Store. Jerry R.

Stan Gill: The print shop at office depot in Okemos is efficiently run and the staff is very helpful.

Lille Foster: The Print Service Center is always welcoming and professional.

Laura Greiner: Should you go to the east lansing mi office depot and adk for Kim! Excellant and friendly help...straight to my car!

Pamela Lee: I ordered a very nice printer and when I got home unpacked it and wrote is used and very nasty. Not only an I up set but when I went back to get a other one they changed YNt price by 200. I will never ever go to office Mac again

Jon V: Don't trust the online "in stock" information. It said the printer I was looking for was in stock at this store. It also said 20 minute pickup was available. I drove across town and sure enough, they don't have it. Calling the store provides no option to actually talk to somebody to check the stock on an item. Terrible shopping experience in 2023.

Jonathon Mcvey: Clean store. Great service. Good prices. Give a call before you go, sometimes the app shows items available for pick up that need to be ordered.

Ken Stringer: Office Depot was most helpful in assisting me with E mail documents. They are great.

Craig VanSumeren: Staff are knowledgeable and always helpful.

Ken McConnell: Sales person David is knowledgeable and rocks it!

Harrison McKnight: Friendly, competent, helpful service

Juan Chavez: Customer service is some of the best I’ve seen.

Scott Ruland: Helpful, friendly staff. Store is well stocked. Highly recommend.

Christopher Ordiway: Arik was quick, helpful, and knowledgeable. Great experience!!!

Anna Valles: Everyone was so helpful! I loved going there

Ash: Garbage pharmacy. They hate women's rights and almost everytime I pick up my prescription there's an issue. The world would be a better place if this disgusting corporation never existed

Veronika Ibrahimova: Fedex office is really bad, not able to process the return.

Elizabeth Scheffel: Fellow Lansing/East Lansing customers, do me this one favor. Imagine you are a high school or college student - right now, during an unprecedentedly dark chapter in this town's history - working the closing shift at a campus-adjacent Walgreen's. Answer me this question: would YOU be cool? Full of smiles? Eager to please?The correct answer is nope, neither would I. Having been the world's dumbest, surliest young adult during a certain 2001 crisis, I can assure you I would NOT be particularly service-oriented at a time like this.But Sam? Sam said, "Nah...I got this."Outnumbered by his customers, unsupported by his coworkers, Sam was a master class unto himself in customer service. Gracious, charming, efficient, and funny, this young man never faltered, never broke a sweat. I've been living in a 2 mile radius of this Walgreen's for 38 years and thusly have been rung up by many hundreds of cashiers in that one specific location, and this is the first review I've ever written for one of them.So please, Frandor Walgreens - give Sam a raise and a round of applause.

Mason Brown: Worst Walgreens ever

mohammad torabi: This pharmacy used to be good. They have become extremely rude when providing services. I am a physician myself and I have never met staff so condescending towards customers. I will switch and won’t return to this location.

robbin miller: Really rude, then at last minute lady won't sell or give you what you need. I'm done dealing with Walgreens.

Feng Lin: I have no idea why a FedEx package went to this location for pickup, which gave me horrible experience. The staff make me waiting long time, and then just took a glance at the cabinet and said there is no my package, she could not find it, and ask me to go back and check. But I was just from a local FedEx store who told me my package was here. She even doesn't want me to explain and check there then she goes directly to the next customer. Never seen such rude service

Gwen Rynberg: they cancelled my vaccination appointment like an hour beforehand due to understaffing

AM V: The staff is absolutely amazing 🤩! Thank you!

Dylan H: Pharmacists are rude and snobby don’t recommend this Walgreens at all

Steve Miller: I'm a little disappointed. I was told my freestyle sensor would be in today. Now they are telling me it's still not available. Unacceptable.

TOD Norman: WORST.PHARMACY.EVER! Kept me hanging for SIX days before they admitted they didn’t’ know when my medication would arrive. Transferred to Apothecary on Grand Ave downtown Lansing and they were awesome! NEVER shopping at Walgreens again!

Lattimer Jones: If I could give zero stars I would. I have had it out with the staff here for the last time. Long story short,even when you point out how obviously they are wrong about an issue , instead of trying to figure out a solution the rude staff basically tunes you out. I mean how can my wife's insurance card be used to fill my wife's prescription and then be told that my card doesn't work for my script. It's the same card!!!🤔 They went to use my debit card that was on and has been on file. I was told that card didn't work. They read me back the card numbers. I gave them the debit card that corresponded with the numbers they read back to me and of course the sale went through. No apology! No kind of customer service. I was as polite as one could be, lol Im not Karen! This place is ridiculous. I had the script sent to Costco and had it filled with the same insurance card within the hour.

Nicole Zynda: Great customer service, only good experiences with this pharmacy

DeeDee Sylvester: Very thorough

Joshua Robinson: The pharmacist was above and beyond exceptional today. It is nice to see someone that cares about their job and enjoys it. He had a great attitude, was interactive and his customer service was great.

Grace Wardin: This Walgreens has a terrible pharmacy staff in terms of customer service. I signed up for a Covid test through their online scheduling website. I submitted all of the forms and received a confirmation email stating the time and date of my test, along with instructions to “bring all insurance cards with you.” I then called the pharmacy to inquire about insurance copays or if all tests are free, and the woman who answered asked me if I’d entered my insurance information on the forms. I said no, I did not see anything that asked for that and asked if I could give it to her over the phone. She said at least three times that “nobody else has ever had this problem” (as if that statement helps in any way) and that I’d need to cancel and reschedule my appointment. The statement she used is one that nobody working with customers should ever say, unless you’re trying to belittle and make them feel at fault for asking a simple question. It seems like this would be common sense. I was offended at first, but now I’m just very disappointed in this staff member; apparently this particular store does not train on the basics of customer service do’s and dont’s. I rarely ever leave reviews, but I will not be visiting this Walgreens store or pharmacy again.

Cindy J: Constant issues and mistakes with this Walgreen's. Perhaps 1 in 5 prescriptions filled correctly. Deluged with text messages telling me to come and pick up meds or they will be put back even when I HAVEN'T asked for a refill. Meds not in stock, meds not carried, wrong meds, no coordination with insurance, slow, rude and generally incompetent. Finding a decent pharmacy in Ingham County seems unlikely.

Kristen Sobolak: Kaitlyn at the pharmacy was so helpful! I had issues with my insurance changing, she listened to my problem and was knowledgable with getting me a solution. I didn't catch the pharmacist's name but he was great with getting me a solution as well! I came in unsure and upset, but left happier than I could have.