Best Contact Lenses Supplier Sterling Heights Near Me

Robert Jones: Americas Best - super friendly and professional staff! They have a great crew here! Dr. Georges with the great eye exam! All around great experience!

Sumit: Michael was great. He somehow defied physics and chemistry and fixed my glasses for me in about 2 minutes. I have been coming here since I was in 3rd grade and there’s a reason.

Lisa Jones: After being a patient for almost 20 years, I almost left America's Best because of the bad customer service at THIS location. I switched locations and found out my prescription was too strong for my eyes and the customer service was outstanding. Love the company, but this location in Sterling Heights has gone downhill over the years.

Duane McGoff: This places service is horrible. From the receptionist to the doctor. Honestly just don’t go here.The receptionist was rude and wouldn’t make eye contact when speaking to my family.The doctor was not friendly to my kids. Told me my 3 year old had to sit. She simply took 2 steps away from me.

Kennedy Ellison: Very Poor Customer Service and I had a racist experience at this location, will never return. I had to switch eye care providers completely because once I called corporate nothing was done and no one called to follow up or apologize for my experience. My insurance card was waved in my face and contacts thrown across the table at me, I reported the staff member to corporate and no one from this location ever followed up with me. The rude customer care provider also used my insurance on an eye exam when I asked her not to and now I have to wait a whole year for another eye exam at my new eye care provider because they don’t sell the same brand of contacts. I have never had a worst experience like this ever in my life and I hope no one else does either, avoid this location at all costs.

Gloria Mueller: If I could give zero starts I would. The staff is SOOOOO rude!!! First thing was, I was told to sit at the glasses pick up. No one came to help, staff was sitting there doing nothing, on thier phones. She didnt tell me I was after someone or anything. So I eventually asked if I was in line. She was like "oh, I thought someone was coming to help you." Im like... well, you didnt say anything to anyone for that to happen, then you started texting on your phone... so not sure how that was supposed to happen. Then, when you get your glasses, they usually make sure they fit, they use that machine to make sure your eyes are in the correct spot, they ask you to wiggle your head to make sure they are not falling off.... not this place. The lady they had helping, first off, did NOT seem like she was interesting in helping me and then two, I dont think she knew or maybe wanted to see if my glasses fit. I ended up asking her if I was bothering her, because I was in disbelief. I was actually looking for somewhere else, but I have gone to America's Best before so I was like eh, sure. Nope.... never again.O, I also got contacts there and forgot my original glasses there. I called the next day to get them back... supposedly they arent there. I dont think they even cared to look.I will say, 2 people that helped me after were super nice and friendly. All the rest were rude.

John Boyd: Very friendly and professional staff.

LanceCarol Calendar: Very surprised at other reviews of this location. My experiences here are outstanding! The manager, Mike, was personalable, professional and attentive. Alicia was great, especially considering my fear of eye exams, Nicki & Randy went ABOVE & BEYOND helping me get the frames I really desired from another location! This location is a little difficult to see off Schoenherr but the service impeccable. I am recommending this store/organization to everyone!

Anne Evans: Wonderful staff and optometrist! Large (and great) selection of frames too. Scheduling my appointment was easy - all done online. Highly recommended!

Kate Lingerfelt: I had questions about prices of contacts, and the lady working the counter couldn't stand to wait until I walked out the door to make comments about me. Apparently somebody doing their job is too much to ask. A word of advice, if you want to work in customer service.. at least wait until the customer leaves to make rude comments.

Leah Knapp: VSP IS OUT OF NETWORK with this company. They will not tell you until after you've chosen your frames (after your exam). This place is super unethical and they should be ashamed of themselves. The staff was extremely rude when I pressed them about their policies regarding insurance and didnt want to give me my prescriptions. I suggest finding a place that permits you to use your full VSP or other insurance benefits.

Bill Given: Great customer service. Was in and out in an hour.

chau nguyen: I bought eyeglasses from here after 2 WEEKS frame fall apart, i brought glasses back there they are not replace my eyeglasses because i did not buy insurance for eyeglasses.CHEAP EYEGLASSES and VERY BAD SERVICESNEVER GO BACK THERE

Dan C.: They offer "Two pairs of glasses for $79.95". ( single lens) including free exam. If you need progressive lenses be prepared to pay at least '3 times' that amount for ONE PAIR, depending on the grade of progression you want (6 different grades). NO free exam either. I ended up paying $330.00 for ONE pair of glasses. Had to return them after 2 adjustments AND a call to corporate because their first prescription was wrong and everything was blurred. I did get a new exam and Rx (no extra cost) after 3 additional weeks. Be very careful with this place. I'll never go back to America's WORST.NOTE: After posting this review America's Best contacted me requesting my information regarding this issue so they could help me. I sent a copy of my purchase receipt as well as a copy of the chat session with their customer support . To date, I have heard NOTHING from them. I suggest when you need glasses DO NOT GO TO America's Best Contacts and Eyeglasses!!!!!BTW, the Sterling Heights store I went to is no longer in business. ?????

Brooke Waters: I have been going here for my eye exams for 4+ years and have never had an issue! Everyone is super helpful and nice, especially the optometrists

Tracey Schmaltz: Very helpful

Jeremiah Tucker: Edit: I had to call their corporate office, but they made this right. They replaced my glasses at no charge. /////I asked them to adjust my glasses. They broke them. Now they're telling me that because I didn't buy the glasses from them that they can only give me free frames and 50 percent off lenses. So I have to come out of pocket for glasses that they broke.

Steve Moore: My glasses were in bad shape need to repair quickly. I want to American Best on Schoenherr Road in Sterling HeightsThe team there did a fantastic job fixing my glasses in a short time being 40 miles away from my home thank you so much 😎

Jessica Morningstar-grabitz: Staff was very friendly! Great prices and service! Highly recommend

Michelle Landry: I have been coming here for at least 20 years and can honestly say I have had great experiences. I come in once a year and I'm in an out fast everytime. Always impressed.

Eric Dunn: I took my family of 5 and we where in and out in about an hour and half, very efficient and nice, I will not go to anyone else just Fraser Optical for my family.

Natalie Lopez: I had a wonderful visit! I brought my daughter Maelyn in for her very first eye exam & she was super nervous but everyone was extremely welcoming and patient and most of all very very nice! It was a great experience! We can’t wait to pick up our glasses! Thank you Fraser Optical!

Randy Nagy: The staff is so polite and knowledgeable. I wouldn't go anywhere else for my optometry needs

Karen Grabb: Fast and efficient! Very friendly!

Ashley B: The most helpful and friendly staff! I’ve been coming here since I was a kid and refuse to go anywhere else. They also have the best selection, even if you still choose the same glasses every time, just in different colors.

Rodney Bowie: Friendly and knowledgeable, thank you

Albert Khalaf: Professional Staff and Friendly. Good and fair eye glasses frame prices. This was my first time there.

Nicolas “Nick” Joseph: Very knowledgeable and friendly

Steven Shaya: Great service and great people

Aiman Chatle: The doctors have been fine but the front desk is atrocious. Very unprofessional seems like no vetting what so ever as to who they put up there to deal with customers. I called to make an appointment after getting their appointment reminder and called during the posted pandemic hours and the phone just rang and rang...no voicemail no pickup nothing. A week or so later I’m in the area so I decide to just walk in and just book the appointment in person. The two ladies seemed confused so I said it again slowly I would like to make an appointment. One started to make her way to her computer then decided to just give me a business card and to use the number to make the appointment because they are about to close. I told them I tried that route but no one picks up over here. At that point I decided to just walk away only to be given a snarky “have a nice day’. Will never use that place again, I have an appointment somewhere else thank god.

Frank Ruczynski: I have been going there for years and different locations. They are all good, nice, and professional. 😎🤓🧐👀👁👁😍🤩👨‍🏫👩‍🏫🕶👓💜💙💚💛🧡❤

Ari: Got glasses from here. Amazing place

Teresa Turner: Always very professional and courteous at this location.

Helena Haddad: I would never go anywhere else! That says it all ! Dr Miller is my hero 😀 he gets my contact lens fit and degree from the first time. I have never gone back because I couldn’t see properly!The staff is amazing, friendly and always courteous! Highly recommend

John Moss: Needed safety glasses for work and they sent me to Fraser. The employees were professional, fast, helpful and smiled. The Sterling Heights location was clean and organized. Will be returning when it's time to get my regular glasses.

Kathy Young: Had one of the best experiences with the eye doc here. I've been in glasses my whole life. I've seen hundreds of eye doctors. I'm always nervous going to the eye doc just from past experiences where I had a doctor yell at me because I told him that there was no difference in the two lenses. It was awful, But Dr R and staff are very nice and helpful with all my questions and concerns. Thank you so much for a wonderful experience. Kat

Fran Johnson: The BEST eye exam appointment I haveever had. They made me feel important.The DR. was pleasant & professional.I enjoyed the visit.

Kevin -: Great service is provided. The eye exam doctor is very understanding of my needs and condition. She also explain the causes and progress very clearly. The warm service makes selecting eyeglasses very convenient. They are always ready to help, for free, whether it’s to do small repairs or give out freebies. My whole family come here for eyeglasses. I love this place.

Pankaj Parikh: It was nice experience, good measures for COVID-19 protection. People were courteous and friendly.Just want to comment I went for prescription glass they charge without insurance $109 but with insurance they charge $364 and collected $70 from me.Very silly practice.

Cathy Bianchi: Sign outside says doors locked we will come get you! Sat in my car for 15 minutes no one came I called and they said come on I then they tell me I’m late for my appointment and have to reschedule well I was in my car waiting for them! Never will go back I was the only car in parking lot!

Shanise Ankton: Very friendly and the service was great. I was in and out within 10 minutes. I would recommend this location.

Cathy Berry: Dr. Very informativeThe young lady that took care of glasses, Lakeisha (I think was her name)extremely nice. She made it a fun experience.The young man that greeted us, Michael, I believe, quickly, pleasant and professional.Over all 10

Tashia Leavell: I had an awesome experience, great staff

Jillian Spears: This was my first time at this location in Troy. The staff here are awesome! Even the ophthalmologist Dr. Kyle had went above and beyond. I would recommend anyone to go here. Thank you everyone for all your hard work! ❤️Jillian

Jenette Blowycky: First time to here from out of state. Everybody are helpful. Good service

Karen Hintze: Always great service from everyone at SVS

Eisha Scott: Porshia, is great!! Dr. Campion is my favorite. Thanks for taking care of my baby when she came, can’t wait to see her in her new glasses

David Zalewski: Speedy service, amazing friendly staff.

Michael Petros: Great staff, have been coming here for years.

Mildred Stachowski: Great service, helpful and courteous

kim gierthy: I was very pleased I came in today for my exam. The doctor was very easy to talk to, which is very important. I found out today I have Posterior Subcapsular Cataract.I was recommended to an opthamolgist for surgery. So once I am ready I will be back for new reading glasses.

Tay: They're friendly at this location and that's what I like about them.

Cynthia Funchion: Everyone is nice and friendly!

VICKI THOMAS-KELLY: VERY WELL RUN. ON TIME WITH APPT. GLASSES ARE VERY GOOD. I HAVE BEEN USING SVS FOR YEARS AND WILL CONTINUE TO DO SO. THANKS

Dawn Tomberlin: Best experience in 2yrs. Great staff, polite & kind & Dr was exceptional too. Thank you SVS

Matt Jansen: Positive and kind staff. Maximized our insurance benefits. our family has been going here for over 10 years and will continue to do so.

Michelle T: The doctor and staff are very kind and knowledgeable.

Mr. L.E.W.: Very pleasant staff members with quick and efficient service.

Michele Mosley: Great customer service, friendly staff

Wood's Girl: Dr. Kyle and his staff are top notch! Answering the phone or fitting for glasses and contacts, all of the customer service staff are friendly and helpful. A positive experience each time.

Joanne Gelman: Great customer service and very kind doctors."

Amanda herrmann: Everyone at the 16 and VanDyke location was so helpful! I thought I was going to be spending $700 on a pair glasses and I walked out of their ping 618 for two pair

Kelsey Alexander: The service was EXCELLENT 😍 Everyone was super nice and attentive, as well as very helpful! I love svs vision optical centers ❤️

Samantha Baker: I couldn't ask for better customer service! My son's glasses were in need of being replaced as soon as possible. Not only did she go above and beyond to find the frames for my son, she made sure that the location kept them on hold until I arrived. The staff is super friendly and very efficient. I highly recommend this company! My son has been a patient/customer for a very long time. 👍🏻 5 🌟

Brad O: Marissa and her staff are fantastic. They went above and beyond for me. I ended up having to see the doctor twice along with having to send my glasses back four or five times. Not once did I receive any push back or grief. I’m absolutely blown away by their customer service, in a good way. I’ll never get a pair of glasses/contacts anywhere else.

Tanya: I was so pleased with the services I received from this SVS vision location. Friendly, helpful and fast service. I would definitely recommend I can't wait to receive my new glasses

Kara Doyle: My family and I have been going to SVS in Sterling Heights for10 years or so.Always very pleased with the employees and how helpful they are. There is a good amount of variety of glasses to choose from and if there is an issue they are quick to act...we only have had two problems over the years and they were nothing major so hardly complaints at all😊

James Puryear: Everyone was nice and polite and my appointment was right on time the service there is excellent

Giuseppe Meli: Great service Denise was so helpful 👏

Sarah Dalton: first came here for their hours, I could come in evenings or weekends after wor k. But it's a great team... Knowledgeable and kind. Made quick work of adjusting my prescription and helping me order contacts and glasses.

Kristi Dzon: Great service and price

ashley weslock: I just wanted to take a moment to give a shoutout to Marissa. Marissa is the kind of person that goes above and beyond for her patients. She understood my needs as far as lens options and frames I liked. She picked out 10 pairs while I was seeing the doctor and I ended up with 2 pairs from the selection she picked out for me. It was a great personal shopping experience and I’m looking forward to picking up my new glasses.

Kevin Fischer: Friendly staff. Great Service.Dr Fahnestock was very thorough and attentive to my concerns. Can’t wait for my glasses to come in.

Mary Verriest: Everyone is happy to help you.

Nicole Underwood: Friendly and caring staff.

Carlos Olmedo: Amazing service

Lisa (The Sterling Critic): I thoroughly like this location, everyone that works there and the doctor are all super friendly. They have good prices. According to my visit the other day it seems like prices have not went up and glasses. I would highly recommend this location. The only thing that was a little deceiving was the buy one get 1/2 off. They take the half off of the retail price so it’s not half off the price that you paid for your original glasses, it’s almost double.

Michelle O: Friendly and thorough staff

Megan U: Great experience and friendly staff! Will continue to use+

moshtak angel: Very good dealing, good reception and very happy

Jumah Khan: This may have been my the most efficient and easy eye doctor appointment I've ever experienced. Given it's just my yearly check up, I'm still happy to save whatever time I can. Everyone there is very personable and helpful.

Sara Hakim: I called to make an appointment and then she put me on hold and I can hear the receptionist making fun at me and how I speak. This was completely a disrespectful experience!

Yolanda Ludington: I've been a patient of Dr Koehler for years. Every appointment I've ever had has been handled promptly and efficiently. The staff is helpful and kind. I can't say enough great things about Dr. Koehler. He's extremely knowledgeable. He explains whatever issue your going through in an easy to understand and concise manner. His caring, compassion, and professionalism always hits the mark and then some.

Kathy Moody: I have been going to Normandy Optical for a few years. Always wonderful people as well as Doctors. I highly recommend them to everyone!!

monnisha woodard: My initial visit was fine, overall everything went well. The employees were a little weird and unprofessional and the doctor told me it was okay to drive home on a sunny day after she had just dilated my eyes... but It wasn’t a big deal. The problem came when I refused to purchase over priced contact lenses from the Normandy location in Sterling Heights. The tech quoted me over 1,000 for a year supply of contacts in which I responded with no thank you, and asked for the prescription to be printed out.. He was hesitant, but gave it to me.. I went to purchase contacts online and when the online contact company called the Normandy location in Sterling Heights, a few days after my eye doctor appointment, someone there told them I was not a client and did not receive my eye Prescription from them and they could not verify my prescription. The online company, had to cancel my purchase, until I can verify my prescription.. as of right now I am out of contacts and will never go back to the Normandy optical Sterling Heights location.

Kelly carlson: I had a great experience with Dr. Kohler. He was very thorough and explained everything to me very nice, helpful staff too!

Jacqueline LaRiviere: Awesome staff, super friendly. So glad my coworker recommended this place.

Alan Janosky: Great experience over all. Nice modern equipment.My one complaint is that some front office staff were not wearing masks when I first came in. It was first thing in the morning so it's understandable but still, in an environment where people are going to be right in your face it was a little surprising.

Lawrence: I needed to visit a doctor immediately and they welcomed me in. Doctor C was very knowledgeable and helped me with my situation. The staff was very friendly and polite!

Brandon Wroblewski: Dr Sesto and his staff are amazing!!!

Andy Blake: In and out quickly, friendly people and decent prices for frames!

Mrs. F: I don’t even know why this place has 4.7 reviews and if i could find below 0 stars i would of rated them that. It is one of the worst places with garbage customer service, their associates especially (Daleda) who doesn’t know what respect means offer the lowest level of service. Please don’t waste your time or money going there.

Heena Uddin: I went in for an eye exam for glasses as well as contacts. I had never tried contacts before and found out on this day that I probably never will get them, as I get very squimish touching my own eyeball. It took forever to get one contact in my eye. Dr. Koehler was more than patient with me and encouraged me through the process. He was very nice and understanding. The rest of the staff are also highly professional and friendly. I would recommend this place for their services.

Diane Malaj: What a great place.... The staff is all so friendly. Me and my son had our first appointment there and we didn't have to wait and all the staff are just great

Viyan Elisha: Not a big selection. Front desk told me I would have to pay for glasses repair even though I am under warranty. They just tell you whatever they feel like, not accurate information.

X-Adumb_bomb-X: This was my first time getting a eye exam. The staff here was incredibly friendly and easy going. The doctor knew all my symptoms without me even saying them once he checked my eyes. They also were great on helping pick glasses so I didn’t look silly. Will for sure recommend them

Ms NeeNee: I love the staff here, they are friendly & very helpful and Doc Anthony is the Absolute Best, thanks for taking care of my eyeballs. You guys are always smiling, keep up the great work. Thanks for answering all my questions and concerns. See you next year.

Patrick Assessor: Great place for all my eye Care needs . thank you Dr sesto for makeing be able to see again and all the lady's there for all your help with all my eye Care

Merna Malki: Very nice and friendly stuff I recommended to everybody

nina choocha: On time , fast service and good doctors

Tony D: Tracy is awesome! She was patient, very courteous, and very helpful. She went the extra mile to help me know for sure whether my insurance would work at their vision center before I drove the many miles to get there.

Agnieszka Czubek: Bad experience. Lady name Gina was very unpleasant. I felt profiles and discriminated by her.Rest of the staff was very nice and helpful.but because of Lady Gina I don't want back there and spend even $1.

Nadim: Dr. Natasha Potts was very nice, professional, and helpful. Staff is nice and everything was clean. Would recommend this place to get your eye exam.

Anthony Nugget: One lady was kinda rude but everyone was amazing plus the service

Jamie Towers: Everyone was so nice.

Megan Alvey: They are very polite , professional, and helpful I’ll definitely be going back to this location for future appointments. The doctors amazing & the opticians Renee and Mariah are also great .

Rylee: Dr. Karmali is very informative, patient, kind, and goes above and beyond to make sure you are given the most accurate prescription. I definitely recommend her to everyone.

حسن الرفاعي: I really like this

Edna Anderson: Glasses sent back three times,toke my prescription to another eyeglass company found out after they made me two pair of glasses That I couldn't see out of.found out the prescription on the paper the doctor wrote out is different from the glasses walmart made for me.when I called Walmart she told me the doctor only offer a sixty day warranty but your prescription last up to a year,either the doctor made a mistake or the lab never buy glasses from this place!

Joy Profitt: Never buy eye glasses from this vision department, they technician promise you have warranty at purchase, a pack of untruthful staff members. However due to an emergency situation, had to have my eye glasses replaced, their warranty doesn't cover replacement. All factory warranty should cover, replacement, especially in the first year." No ethics or integrityCustomer service professionals Mary is not rather a bully, forces customers into subjection.Don't shop eye glasses there, ever very unprofessional staff.

Eva Malone: The staff at Walmart Vision Center on VanDyke and 14 Mile Road are unprofessional and don’t know how to use the equipment to check peripheral vision. They also don’t know how to use the machine that measures the distance on the actual glasses. They’re lazy and gossipy and do everything except their jobs. I wouldn’t suggest them to an enemy. And Grace pleads with patients not to complain because of the way it’d make her look. They talk about the Black girl Renae behind her back.

Meng Yang: Pros: Dr. R. Karmali is excellent doctor. She listen and cover all the bases of your rountine eye examination. I feel confident in the care I received her service and everyone in the office is great.Cons: Sometimes you will have to wait. Because the doctor really care about their patients, sometimes they can get backed up making sure that they give each patient their attention.

Farzana Aki: Renee, the lady working at the counter was very rude. She was belittling my dad. She seemed annoyed the whole time and did not help us in a timely manner. She behaved in a manner as if she didn’t care about her job and was never trained in customer service. I would not recommend this vision center.

Jordan Stewart: I called and asked what could i do to accomodate fixing my glasses because the hours are different and intefere with my work schedule MARY is the best and said i can stay a little after if it helps and she would be there finishing up after close. I am so happy and thankful

Alt Her Ego: Not thorough. I think they give you the run around to avoid verifying things. I ended up doing the verification myself, relayed the information and followed up. Even my insurance said no one called for the verification 😐. I kept saying I didn’t need an appointment, I already had a RX. I just needed to order the contacts and glasses. That was 8/9... and well...You see the date of the post. Prices are great. Service meh. Pick your battle.

Kelvin Scott: It's not the workers its the company....1 doctor foe two or three stores. No tint machine

J. “Deebs” Jones: Just got back from a vision test and wanted to leave a good review in thanks for the wonderful service I experienced! Very professional, courteous, and warm. Answered all my questions. Gave helpful suggestions. Went above and beyond. Many thanks to Mary, Renee, and of course Dr. Karmali. I highly recommend this location!

Ruth Rosario: Have been a customer for over two years. My experiences have been consistently positive from my first phone call to schedule an eye exam to the day I picked up my new glasses. The customer service was excellent, and the Doctor & staff were professional, friendly, and took care of all of the details of the medical insurance, helped me pick out frames, and even taught me how to use my new contacts. The prices were affordable & the follow up visits were just as smooth.

Jennifer Herman: Friendly, courteous and helpful staff.

Marion Emmens: Didn't get my eyes checked here, just filled my prescription. Everyone was really polite and helpful. They even pulled some frames that they thought fit my face. I bought two pair that day and the next day one pair was ready. They called me right away. Got a call in the evening that my other pair were ready for pickup. Having glasses ready in one and two days isn't bad at all. I'm just gladI didn't have to wait a week like I have at other places. They also have a donation bin for your old glasses.

mike francis: It just seems that each employee comes up with there own rules. It is sad because it seems they base there decision on how they feel about the customer, seems sort of rude and disrespectful if you ask me they all use to be great and very helpful but now it just seems they are getting worse and worse and more rude every time I go in there! They just make rules and policy’s as they go I don’t think I will ever be a customer here again

Charmaine Clay: !!!!Do Not Go to Walmart Vision on Van Dyke and 14 mile!!!, I called this location for two days to find out the cost of getting an eye exam and if I was covered by my insurance. The day of my appointment, they told me I did not have insurance so I called my insurance company and they told me I was covered and had a $5 copay. I called Walmart back gave them the insurance information. After my exam they told me I had a $56 co-pay. At this time, I told her when I called I was told I had a $5 copay and that is what I planned on spending, when I asked about the exam they said it was a little over $100 if I paid in cash, they never said a sitting fee for contacts would cost extra, I told them the eye exam was for contacts. So I don't know why they would mention any extra fees.. WALMART TOLD ME TO TAKE THE TRIAL CONTACTS OUT OF MY EYEBALLS IF I DID NOT PAY THE $56.. never in life I heard of this. So I took the trial contacts out of my eyes, paid the $5 dollar copay and I will not go back. I will take my prescription someone else. If I could rate a zero I would!!

GO ZA: I fell I did not get a good eye exam at Walmart Vision and Glasses center. The doctor was very ignorant and arrogant when I asked to re do the exam. I asked because this doctor referred my son to a glaucoma center. We went the next day, and the readings were vastly different from by a whole number. When I called back to the Walmart Vision center, they said come on in, like it was no problem. I scheduled a day when no one was there, so she had time. However, when she came out, she preferred to use it to drilled me, as my son watched. She made me feel like I was not worth a cheap eye exam. Stating that she only check the refractor to see if it was off by -2 number. Her lecture to me was longer than her exam, she rushed my son back in 5 minutes. Telling me her first reading is good. I though Walmart had a satisfaction guarantee. So, called the 1800 and told them when I wanted a refund because I got vastly different readings and her personal feelings could interference with the results. Someone said he was going to check into it. A few days later, he stated, that she rented the Vision Center from Walmart, and Walmart could not enforced a refund. Then he asked if wanted to order my glasses from Walmart Vision store. Definitely not, why would I do that when I don't feel like I got a proper exam. Furthermore, I find this doctor very impolite to me as a monitory Women. After she chewed me out, she turned and walked off in tight leggings and long doctors overcoat. She look so ghetto. I insist that doctors should have some standards, when they start acting like thugs, don't expect my patriotism. Furthermore, I cannot stand a doctor, who let there personal feelings get in the way of their work. I ordered my son glasses from another company. Walmart Vision center was informed and changed the prescription to include the AX and CYL value. That didn't help because someone, at the Walmart Vision Center forgot to include the PD. When the glasses arrived they fitted too small. THIS slight oversight made the whole glasses defective. So, this doctors hovering over the prescription and forgot the PD was to no avail. Flaws like this should not happen. I could see if this was everyday person however, they go to school to be precise and learn a skill, but when it is time to apply it, the doctor and I combined made as many mistakes and I would alone. However, I think the doctor personal feelings made me feel bad interfered with quality treatment . If this review help please click on the thumbs up icon. Thank You.

Victoria Hibbert: The doctor is wonderful, but as the person below said, the people who work in the actual vision center are awful. They are all on personal phone calls instead of helping the customer. When I walked in for my appointment, one was on the land line with friend - (no one talks to a customer like that, I hope) and the other was blantantly on her cell phone. Neither even looked up when I came in. When I picked up my glasses a few days later, same issue. I had my contacts in, so I couldn't open my eyes to look at my glasses, so she did a few adjustments to the ear piece which was hurting me and sent me on my way. When I got home, I took out my contacts and put the glasses on and the were completely crooked! So obviously so that my husband noticed immediately - so why did this lady not say anything at the store and fix it?! Now, I have to go back again...

Trevie Boo: It’s been a month and a half since I got examined and ordered contacts. I’ve been told they’re in but I can’t get them until the “trial” pair shows up. My prescription hasn’t changed nor has the brand of contacts. I’ve also been told multiple times that they’ll call me back & still have heard nothing. I’d just like the contacts I ordered now and I’ll take the trial pair whenever they arrive. This is an obscene amount of time to wait for anything. Phone lines are always busy & the automated system says my name doesn’t exist so getting on here is my final resort before awakening my inner karren and demanding a refund.

Brian Hadfield: Regular updates through my phone. Quick service. Doctor was friendly and helpful, as were the staff.

Bassel Wassouf: Update: Went back for my eye exam and although they were understaffed, it was much better. Morgan was very kind and everything went smooth.Waited over 45mins for an eye exam that I had made an appointment for. Ended up walking out so who knows, could have waited an hour or more.

Ken Brooks: Great service as always. Went in for an adjustment. Service was VERY quick. Sat down as I walked in. The Trm member that helped me made sure my glasses fit perfectly. Said she would sleep tonight unless they were right. I did not jot down her name but you know who you are. Thank you!

Kristy Nowland: This place is literally a joke, the optometrist that works here is the rudest person I have ever encountered, I own a small business in the area and will literally tell everyone I know how terrible this place is. The girls at the front are nice and we’re helpful to me, but the awful female dr working here makes this place have terrible vibes! Truly treated me badly!? and Because I have class, I even said thank you on the way out and she looked at me dead in my eyes and said nothing! Lol wow! Why would you employ such a flat rude person at your place of business? Customers HAVE TO GO SIT WITH THIS PERSON! They should have great interpersonal skills! Fire this lady! I’ve seen her twice now and both times was a truly stressful and negative experience, and it’s literally getting glasses or contacts!!!!!!! It should be pleasant! Ewwwwwww do better Visionworks! Why is it so hard to find a nice vision clinic who cares!?

Ron Berry: Try to make an appointment. Had me on hold for over an hour won't be calling back....

Tamika Wilson: Terrible customer service! Scheduled appointment for a family of four was 8 minutes late due to construction in my area, and was turned away! Receptionist that set up appointment did not specify they had a strict time policy to give a heads up that if not exactly on time you would not be seen! This is your policy, but how does the customer know? They wanted to just see three of us absolutely not! Apparently you can't be one minute late! Next time, learn to make the customer aware of your time restricted policy!

Lavelle Giles: Just go to optimeyes. Their just up the road have a bigger selection and wonderful customer service. Was almost overcharged, didn’t really help with selecting contacts, it took two weeks for them to arrive, the robo assistant said they weren’t there but I talked to a person that confirmed they were and no one bothered to email, text or call me. Never coming here again.

Adriana Torres: Terrible customer service! We got there and my husband already had his eye exame done by his eye doctor, so was just to choose the glasses. We did it, after we choose it, the lady that’s started help us was with another client, the two other associates present were there on their computer, the lady said that one of them could help us and none of them attempted to help us and made wait for the one that was already tending the other customer. Very disrespectful, no regard for presence, we left and took our business somewhere else.Never come back for sure!

Erica Nuculovic: It's been a very long time since I've had an eye exam and new glasses. I was recommended here by my parents and I couldn't be happier. I was greeted when I came in, even though they were busy with another customer. The doctor was very professional and took her time. Dakota and Samantha were amazing. Both very patient and extremely helpful. Overall, it was a great experience!

Biju Zacharia: The worst service ever I had. Irresponsible behavior from the staff, even after calling 3 times the insurance provider to ascertain the co pay and still giving wrong information to over charge the customer.

Esmeralda Rodriguez: Worst place ever!!! Really poor welcoming, receptionist are not really friendly, a combination of ignorance and rudeness. Bio focal glasses were misaligned and when took them back to get them fixed, they were not really helpful. Paid extra money to get the best quality and after a year of good care, glass cracked and took them back, they said it was just a scratch when it clearly shows the big crack. Receptionist were not willing to do anything about it. Save your money and go somewhere else!!

Uniqua Potts: You cannot contact a real person. Only computer who can't answer questions. Supposedly, my glasses are ready, but I cannot find actual hours open today. HORRIBLE SERVICE

duong phan: They told us to come then cancelled our appointment while we were just in front of their door. Really bad experience! Never be back!

Jaime Castellani: If I could give a ZERO I would in a heartbeat.Upon arriving at my appt (I was 6 min late due to M59 traffic on a Sat afternoon), the girl at the desk told me I will need to reschedule because their appts are only 20 min in length. Really?? What kind of doctor will only give you 20 min for an exam? That is ludicrous! Second, when verifying my insurance w/ the office earlier in the day (which took 25 min because of incompetence) the girl from the facility never mentioned if you are late you must reschedule. EXTREMELY POOR CUSTOMER SERVICE. I wish I had read the other reviews before scheduling an appt here.Do yourself a favor and find a legitimate and accredited eye doctor. VisionWorks is a joke.

Rebecca Gauthier: Drove 1/2 hours to a locked door and couldn’t even call the store itself. It only sent me to a recording directing me to the website. I won’t be back.

Tina B: Scheduled an appointment to pick up new glasses and to drop off a pair to add a blue light to the lenses. I was told that the store was at capacity and the manager was on break so I couldn’t leave the glasses and to make an appointment and come back. Ridiculous when I made an appointment and had every right to have my needs taken care of as well as the next person in the store. We will be finding a new place to meet our needs as Visionworks obviously doesn’t care about the customer.

Morgan Sowa: Best place my sister and I went too!!!!!!! PERIOD!! First doctor and staff that actually takes their time and makes sure prescriptions are right!!! My sister and I both wore glasses for a few years now and this whole time we had the wrong prescription until this doctor notice and gave us the right one, and our eyesight has never been better since!

Carrie Marlowe: Michelle was very friendly and helpful

Kevin Fischer: Great experience for both me (glasses) and my son (contacts). Great Customer service! Thanks Michelle!

She D: THANKS FOR THE REVIEWS, I WAS GOING TO MAKE AN APPOINTMENT HERE BUT GLAD I READ THE REVIEWS FIRST!! NO Way, seems they need new staff!

Giorgia L: Very poor quality glasses, they sold me a frame from the exposition, and glasses broke after not even 2 months. went there to see if I could do something and the lady called Yvonne Anderson has been one of the rudest I've ever met. I am very disappointed, if u need glasses go somewhere else not here, save your money!

William Ashley: I ordered 2 pairs of glasses on May 20, 2016. Store manager Yvonne Anderson told me the glasses would be ready in two weeks. The sunglasses finally arrived on July 5, 2016. I had to wait more than 6 weeks for the sunglasses to arrive. I was given 3 different excuses why the sunglasses were late. Turns out, only one of the excuses was true. Store manager Anderson refused to take ownership of the problem. Her consistent attitude was - ..."my job is to order the glasses. The lab is located in New Jersey - nothing I can do about it". This store needs a new manager who understands the meaning of customer service. Stay away from JC Penney Optical at Lakeside Mall or any other U S Vision owned retail optical store. I will take my future optical business elsewhere.

Melissa Suchyta: After waiting 4 weeks for the first 2 pair, I had to wait another 5 for the remakes (per my request as I could not adapt to progressive), I called to cancel and was told that because they were custom made (Um hello, aren't all prescription glasses custom made?????) I NEEDED to take possession of them!!!!! Not only am I breaking ties with JCP Optical but after a long standing (22 year) relationship, I will no longer be a JCP card carrier or customer. Not good customer service JCP Optical District Manager.

Rich: I've been going there for years and they have always had consistently good service, and Dr. Hammond is the best ! She diagnosed a condition in my eye that left my ophthalmologist wondering how she (an optometrist) could have detected it. Their office has always been polite to me, but then I've never gone in there with a high-brow attitude, so you know - "treat people as you'd like to be treated". Highly recommended !

Kristin O'Neill: I used to go to JC Penney Optical in Lakeside Mall growing up in Sterling Heights because it was one of the only places that was covered on my mom's insurance. It was always an absolutely horrendous experience.I had moved to Ann Arbor to attend school and went to a different eye doctor there and then moved to Chicago where I have a wonderful new optometrist.This past weekend, I came home for my brother's wedding and had forgotten my contacts! The rehearsal dinner was on Thursday and I really didn't want to wear my glasses for that or to stand up in the wedding the next day. I called JC Penney Optical since they were the only eye doctor that I had history with in the area. I explained to them my situation and told them they were the only place I knew to turn to having not been there in years. They were incredibly rude on the phone and told me they "see that I have a dilemma but were absolutely swamped and could not help me right then". They said they would call me back and hung up.I had to go to the mall either way to get the bride a gift for her big day and decided to pop in there since nobody had called me back (1.5 hours later). Right away the woman sitting at the desk (seemingly doing absolutely nothing) rudely burst out that they haven't had time to look into it yet. We stared at each other awkwardly as she continues to sit there, and I said I would wait and took a seat in one of the chairs.I sit there being ignored for 10 minutes. Another woman decides to acknowledge my presence and ask who I am waiting for. I tell her I'm not sure and that I'm hoping to get some samples to last me a weekend... The other woman quickly interrupts me and tells her "SHE'S THE ONE FROM CHICAGO". I then say, "I'm here for my brother's wedding..." (trying to get my story in) and the second woman interrupts me, "YEAH. She told me ALLLLL about your story. But we are busy". By this time I'm starting to get upset and sitting in disbelief at how rude they are to potential customers.More time goes by and the first woman finally asks me my last name. (This is promising even though I had told her this over the phone)! She pulls up my history and gets up and walks over to the second woman loudly saying, "She hasn't been here since 2005". The second woman screams, "YOU haven't been here since 2005???? We cannot help you." And I said that I had told both of them that I had moved away many years ago and that my eye doctor in Chicago would happily send over my prescription but I was interrupted again, "NO! We cannot help you. Leave."Luckily, Lenscrafters was close by in the mall! My Chicago eye doctor had faxed my prescription to them and told me Chris would be waiting for me to help me. He was, I got my contacts from them and the wedding was beautiful! $160.00 loss to JC Penney optical. I will never ever be back.

Janice Banks: Wonderful service and very thorough

Charles Schwartz: Went for the first time to the Sterling Heights address and the staff was very friendly and professional. My eye exam was very thorough and explained to me. Good frame selection and I received my glasses within a week. Never again will I go back to the chain stores that offer deals on your health (glasses).

Suzanne Johnson: Couple of weeks ago I fell on concrete and got my glasses bent way out of shape. The next morning I went to Miller Optical and asked if I could pay them to make my glasses so I can wear them again. They refused to be paid but they did fix my glasses for which I'm extremely grateful. Actually this happened a couple years ago also. Same situation. Friendly helpful staff

abd had: Walked in, very rude staff, walked out.

Sam: Nice staff but very overpriced.

Denise Krupa: I've gotten eyewear at many places over the years but now that I've found Miller, I won't go anywhere else. Great staff and attention to proper fit, good selection of frames, quick repairs...wonderful!