Best Embassy Sterling Heights Near Me

Xingmei Diao: Clean and spacious room. Nice breakfast. Great experience during stay.

Rich Schlue: We have nothing but fantastic things to say about our stay!Great location!!!Modern, Clean, Beautiful.The ENTIRE Staff were all absolutely amazing!Rooms: Spacious, clean and quietNearby activities: Multiple restaurants and amenities close.Food & drinks: Breakfast buffet AND Room service were AWESOME!!!

George Siegle: Rooms are in very good condition from a maintenance perspective, clean, and no odors. Common spaces were also well maintained and clean. The staff did a great job this weekend despite 2 weddings and about 12 hockey teams staying. A bit loud in the atrium but didn't bother us in the rooms. Breakfast was very good, and love the omlette station.

Lana Lewis: Booked a room for a hockey tournament. Got to the Embassy Suites and they told us we canceled our room. We absolutely did not. They stated they didn’t have any rooms and were no help getting us accommodation elsewhere.

Jeff Spires: Shamim and Golam are the best. I love coming to Troy and staying at Embassy. I know the team values my loyalty and I value their service. Home away from home.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More

Gail Rouscher: Some areas are very run down. Most of the hotel is great. Clean, good selection for breakfast.Rooms: 4/5|Service: 4/5|Location: 4/5 …More

Anthony Franco: Fantastic hotel with suite style rooms featuring a living room, small kitchen area, bathroom, and bedroom (we had a king bed). The people who work here are very helpful and there are plenty of restaurants around the area, even within walking distance. We got to interact with the front desk personnel, maintenance personnel, the bartenders, and the chef during breakfast and didn't have one bad experience. The made to order omlette station was the best part about dining! Also they have spacious workout room that can hold a good amount of people at once. The pool was closed for maintenance while we were here but it looked decent as well. Overall I would recommend this place to stay to others!

Brenda Johnson: The Breakfast Is wonderful, the beds are comfortable, and the rooms are clean.

Rick Duyck: Awsome visit,great breakfast. The BEST bartender around!!!Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Michael Caldwell: What a great place! Nothing I needed for 3 days went unnoticed. Breakfast was great ( and free), free drinks at night was unexpected and welcome.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet, Great value, High-tech …More

Megan Layfield: Excellent place to stay! Right off the highway, well lit parking lot for late arrivals. Every single staff was incredibly welcoming and friendly! From the front desk, to house keeping and breakfast crew. The made to order omlet station was delicious and the chef really took his time to attend to every persons request. One of the cleanest hotels I have ever been to.Room was perfect, everything looked practically new in the room. Couch and chairs were very comfortable to sit in and actually relax.

Josh Bigelow: We hosted a 3 day training event here and the whole experience was great. Our event coordinator Jordan was efficient, helpful, and great to work with. The rooms were nice, the event space was nice, and the food for our event was absolutely amazing. Overall 5 stars.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Primary Care Walk In Clinic: We booked Executive room at $270 per night for 4 nights and provided regular room worth $130 per night for 4 nights.Refused to even look in to the issue.Rooms: 1/5|Service: 1/5|Location: 4/5 …More

layah banks: Everything was really good until I arrived at the bar that evening to order a drink and something to eat. The bartender had a bad attitude and also ignored me for atleast 15 minutes talking to other guest that already had food and drinks. When I asked about the complimentary drinks he replied with an attitude and told me it ended at 9pm then walked away not even hearing that I wanted to still place an order for food and drinks. Finally he came back after waiting 10 more minutes, I placed my order and asked if it can be sent to my room. Long story short my wings came a long time later in a to go box and cold from sitting down at the bar. I decided not to mention it I was tired and had been at my daughter's volleyball tournament all day 45 minutes away from the hotel. I checked my receipt the next day and low and behold the bartender tipped himself $7.00 I called and got the 7.00 back it wasn't the money it was the principle. Alot of noise from kids also above me and kids running around and playing on the elevators. However the front desk check-In and check-out crew was amazing 👏Food & drinks: Bartender has a bad attitude

Mechele Smith: Pool not open wasn't aware until I got there.Sent to hotel across parking lot to swim but they had their own guest which made it overcrowded their capacity was 42 max and it was way more . Too much noise in halls at nightRooms: 2/5|Service: 1/5|Location: 2/5Hotel highlights Kid-friendly …More

Brooke Scott: The staff was absolutely the best part about this stay. Rooms were well kept too.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Rich Schlue: Loved it! If ever in the area again, this is where we will definitely stay.Heck, we may actually go back to Detroit JUST to stay here again.Rooms are spacious, quiet, and clean.Staff were all amazing - from the front desk to room service to the staff servicing the breakfast buffet, everyone was WONDERFUL!!!

linda murphy: Elevator broke- not fixed and therefore only one working for whole hotel. Breakfast was cold eggs and no vegan options.Rooms: 5/5|Service: 3/5|Location: 3/5 …More

Rebecca Wolfe: Many issues with some of our rooms, smelling like some one hot boxed in one, mold in another, power not working, most interior doors not working right.Rooms: 3/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More

Julia Ellison: I always love to visit this hotel. Excellent customer service, great accommodations, and kid friendly. My favorites are happy hour and the morning breakfast. Thanks for the experience. I'll be back.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Kid-friendly, Great value …More

Dixie Taylor: Only one elevator works. The second one apparently hasn't been fixed for over a year. The lobby was pretty warm but you could drop your room down to 65 if you wanted. I was with a few other people and one couple had to switch rooms twice staying in a total of 3 rooms within 2 days. First room smelt of mold, second room had no power. One of the other guests in our groups sink was clogged and called twice to get it fixed and no one came, they had to use someone else's sink during their stay and in a handful of rooms one of the door handles to the bathroom was broken. I didn't have too many issues in the rooms I stayed in besides the bathroom door handle not working properly. However, I don't think I would risk having to deal with some of the issues other people encountered. Not worth the price

Cortney Tucker: Everyone is super friendly and helpful, our room was clean and easy to find! Breakfast was hot and staff was very helpful; I saw one staff member helping an elderly couple with their plates and food. Definitely will be staying at Embassy Suites again 🤩

Jason Graves: Rooms: Need updated. The room I had on the first floor had seen better days.Rooms: 3/5|Service: 4/5|Location: 5/5Hotel highlights Quiet …More

prajwal joshi: Extremely disappointing stay at the embassy suites. Reception personnel was rude, rooms are dirty. TV did not work& last but not the least , the entire hotel smells like breakfast ( bacon , grilling smell ) . Even if you stayed at the 4th floor suites . The hotel definitely needs a renovation

Ben Sutter: Holder hotel. Looks like some do extended stay here and they are not taking care of the furniture. The couch looked like a kid grabbed a pen and traced drinking cups on it. Not as clean and groomed as other Hilton properties I have stayed at.Rooms: 4/5|Service: 4/5|Location: 5/5 …More

Jerry Tate: This place is a good spot to stay it has good food and a pool inside with a hot tub.

Jessica Hensley: This hotel is dirty, dingy and run down. The couch has multiple stains. My sliding door wouldn’t lock and was broken in a way that I could slide my hand outside. The bartender was nice to the two men sitting next to us but rude otherwise, distracted, had to ask multiple times for a menu. Ordered a veggie burger, 30 minutes later we were told they didn’t have any. Reorder took another 30 minutes. This place would be in trouble if UWM didn’t send all of their people to stay. I would give it a solid 2 stars. I was embarrassed that I brought 3 colleagues and they also thought it was well under par.

Troy Warner: Very dated hotel

Asha Berend: Absolutely the worse hotel experience ever. They delete the true reviews but I will get the word out in multiple ways. The place was filthy, loud. There was fighting, profanity and drug use. The staff is dishonest and would not control the behavior of a guest that hit me and another child with a football in the pool. They don't have management on duty. Do not stay here. It's very low quality.

Mohsin A: Pretty dilapidated. Can really use cleaning and upgrades.Rooms: 3/5|Service: 3/5|Location: 5/5 …More

NarutoShocker: Honestly this was some of the most sloppy hotel experiences I've ever had.Room: clean enough. Nothing noticeable about the Linens but some rust in the shower area.Breakfast was amazing and so were the options.The biggest issues are below.1. No transparency. I did everything online, which meant having to learn everything else the hard way because there was nothing listed anywhere.No idea when breakfast starts or finishes but signs everywhere telling you where breakfast is.As a matter of fact: almost none of the complimentary offerings are listed anywhere. Not the happy hour times, not the breakfast, nothing.There was only one working elevator, and there was zero access to the upper floors via the stairs. You could only go down, not up.Lastly, the place is just loud as hell. Idk why but there were Hella kids all over the place when I stayed. The pool was always full. The halls full of shouting kids. This isn't the hotel's fault, but this apparently seems like a go-to place for families that don't teach their children the art of shutting up.Lastly, the phone entry methods were terrible. Multiple times standing outside trying to find the right spot for the phone to be recognized. Same thing happened at my room door.One of the outdoor entries didn't pick up the phone at ALL, so I had to walk to the other side of the building since parking was only available in the back. Strongly recommend getting a physical key. The Hilton app was an D+ experience.

The B Face Betty: The stay was ok..Rooms: 3/5|Service: 3/5|Location: 3/5 …More

Jay Tafoya: Junk

Simeon Green: My new get away spot...Nearby activities: Across from Lakeside Mall...Walkability: Decent walking...Food & drinks: Free Continental Breakfast...

justin arockia: Booked a Queen Studio room for a long stay but very disappointed with the experience. Mattress was so uncomfortable and it sorts of sinks in into the middle and definitely did not feel like a queen sized too.Breakfast and staff were really good and courteous.Full size kitchen but they don’t supply cleaning essentials and even kitchen knife.Internet is DEAD SLOW. I got speeds of less than 1MBPS. Seriously what are you supposed to do with such speeds…

King Green: Rooms are in need of a little maintenance. Guests are constantly extremely loud outside of your windows at 12am and 6am.Staff was great though!Rooms: 3/5|Service: 5/5|Location: 5/5 …More

Christopher Harris: Have stayed here twice now both times everyone was super niceRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet, Great value …More

Melak Mezaal: Just finished our stay all the way from Florida!The service was great especially the staff super kind and always available to help can always expect a warm welcome when entering the building!The Cafe was GREAT we can't stop talking about how great the treats and coffee is Definitely would recommend this hotel!They also let us build small snowmen outside 😊

Amanda Stewart: terrible serviceRooms: 2/5|Service: 2/5|Location: 2/5 …More

Juan Enrique Galvez: Horrible experience. I checked in the 9th of december 2022, and the 10th i went for breakfast and i requested my right to depart at 4pm, i am entitled by MARRIOTT terms and conditions that TITANIUM members have COMPULSORY 4pm check out ( except convention center and resorts but towneplace is not one of these) and she said because i didnt informed them the previous day they cant guve me any late check out because they have a group of people and they need to clean the room, i requested for the manager ( first shift) and she said she was the manager ( i dont know her name, nobody has a tag on their shirt, pretty unprofessional) and now they cant manage it, i discussed for 5 minutes saying that it s compulsory and im so sorry but i need to leave the room at 4pm. She said that she has the policies printed at the back and she refuses to give me late check out. I said i will call Marriott, she replied, i dont care, I called Marriott Loyalty team from titanium members, and they called her... 5 minutes later they said they can give me 3pm check out. Do u see how u care now? Do i have to threaten u to call Marriott and u accept late check out when they force u only? Rude, unprofessional and horrible service. If she is really an assistant manager or shift manager you guys seriously think twice how you manage your hotel because it s not acceptable to be playing games and threaten to call loyalty team to do what she needed to do from the beginning. Management of this hotel please teach URGENTLY your employees your rules because even if you are a franchise, you MUST COMPULSORILY follow Marriott policies.AND DONT REPLY THIS COMMENT SAYING YOU ARE SORRY AND GIVE YOU ANOTHER OPPORTUNITY. RESPOND THIS WITH ACTIONS, NO WORDS.

Amanda Rose: Had a suite with a FULLY FUNCTIONAL KITCHEN!!! Clean & Location close to shopping and a ton of restaurants

Nora Smith: Very nice place to meet up with family for a couple of nights. Our bed was comfortable, the desk staff kind and helpful, and the breakfast, while limited, was more than adequate. Well done!

Mystikal One: This place has amazing staff the rooms are clean. The beBreakfast could be better but overall love this hotel. Lots of businesses close by.Rooms: Clean nice beds and love the kitchenette. Bathroom is kinda small tho. Still love this hotel.Food & drinks: Need to do better when it comes to the breakfast. Kinda cheap.

Jeffrey Terrian: What a great room!!! Quiet but we shall see as the night goes on. Room is clean, bed is comfy as well as the pillows. And the one sofa has a stain of some sort. Bit cool even after turning the heat up, but still nice. If you have a service dog, heads up. People don't pick up after their pets and there's mega amounts of goose poop especially back behind the hotel. Great place to stay. We will be back for sure.Rooms: Very open floor plan for the room I am inSafety: Seems like a safe and secure areaWalkability: Large grass field to north of property. Mall is across the way, but not sure if its open or what's in it

Michelle Konka: Suite was from the 70s. Stove was dirty. Handles on cabinets dirty. Wasn't vacuumed. The staff were very nice & gave us another room which wasn't any better. We left without staying.Rooms: 1/5|Service: 4/5|Location: 2/5 …More

Casey Stubak: Rooms: my daughter and I loved the two bedroom and fireplace in kitchen but unfortunately they don't do points for the Marriott would definitely love to have the weekend with my daughter but other than that satisfactory they have an allow animals in the rooms are beautiful and separate which is nice very satisfiedRooms: 2/5|Service: 4/5|Location: 5/5Hotel highlights Luxury …More

Eva H: Janae and the staff were very nice and helpful. Janae went out of her way to be helpful and accommodating. The only negative is the rooms could use some renovations.Rooms: 1/5|Service: 5/5|Location: 4/5 …More

Mahmoud Suhail: Was good but pricier than other places, but I liked the suites which has two separate rooms and it has stove and an agreeable fridge.Rooms: 4/5|Service: 3/5|Location: 3/5 …More

Cami Wright: We stay with Marriott often due to work and relocations. This property has been the worst hotel we've ever stayed at!! Upon arrival we noticed the pool was closed even though it states that it is open on the website. Maintenance told us that it hasn't worked all season due to not being winterized properly last year. As we approached our room the halls and room itself smelled of an odor that we were unable to identify. It was a combination of a dirty gym sock and sweaty bodies. The room was dingy and dirty everywhere we looked. The carpets and furniture are stained. The bedding, which I'm convinced was not changed between guests, was filthy!! Blue paint stains and dirty edges are on the comforters. The toilet wouldn't flush and the tank wouldn't fill with water. We were having to use a pot to fill the tank to flush the toilet. Trying to get hot water to our room was a joke! We had to leave the water on for 15 minutes to get luke warm water for showering. We informed the front desk of all the issues over and over. The response from the front desk was that "due to covid we haven't been able to maintain our property the way we would like." There isn't a manager or maintenence on the grounds after 5pm. There is only one employee who's attitude about things was, oh well...so sorry this happened but there isn't anything I can do for you tonight.This is unacceptable on every level!!! Don't operate a hotel if you can't maintain it.

Chrys Swingler: Noisy, broken air conditioning, broken room phone, and BEDBUGS. Avoid!Rooms: 1/5|Service: 1/5|Location: 1/5 …More

m scott: Good rooms but not recommended for a Family ReunionRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More

Amr Khalil: Thieves, they will charge you for already broken stuff in the room and claim you broke it.Do not recommend.Rooms: 1/5|Service: 1/5 …More

Dimpleroast Swatbot (Your Mom): Learned last second there's no laundry room here at all like the other Tru in Troy which actually just threw all my plans into complete disarray and which makes it that much more dirtier here for customersRooms: 5/5|Service: 3/5|Location: 4/5 …More

Sarah Spicer: Love it awesome Excellent Job well doneRooms: 5/5|Service: 5/5|Location: 5/5 …More

Franny Bowser: Sara at the front desk made our stay so enjoyable ❤️✌️Nearby activities: DispensariesWalkability: Can walk to many restaurants and shoppingFood & drinks: The blueberry mule was amazing

Ron Miskanis: Easy and fast check in, helpful friendly staff..great breakfastNoteworthy details: Nice pool areaRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More

lisia sanders: Rooms: 5⭐️Nearby activities: 5⭐️Safety: 5⭐️Walkability: 5⭐️Food & drinks: 5⭐️Noteworthy details: 5⭐️

Robin Kuczynski: Very snarky/ rude front desk employee! Been an employee for 7 years, as she had to point out when I asked if she talked to all her guest the way she was talking to me. She even felt inclined to point out that apparently I was the one having a bad day! 😆 I wasn't until she started being rude.Service: 1/5 …More

Stephanie Gridley: After messing up our clearly communicated request for two adjoining rooms to accommodate my large family (to celebrate my daughter's birthday nonetheless), and having their front desk agent assure my husband we would not be charged for the rooms they gave us, we were indeed charged for rooms we never set foot in. Going on three weeks and they still have not refunded our money. They ruined my daughters birthday and charged us $400 to do so. Crappiest customer service EVER.In response to the owner: YOUR front desk employee told me we would not be charged, and that third party said that your hotel would not authorize the refund. If you are willing to authorize the refund, please do so. Also, I thought I was booking directly from your website and had no idea I was dealing with an outside service. They do not seem reputable.

Malissa LaFleur: I take my kids their all the time and we keep coming back.. being in michigan it's difficult during the winter months to have a little getaway that's affordable and staying here is always a treat for me and my kidsRooms: The rooms are nice and kid friendly the beds are very comfortable and open.Nearby activities: Tons of restaurants near by

Kyle Rucker: Grand ol breakfast. Oatmeal, great eggs, perfect sausages/Bacon cooked to perfection .Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Kid-friendly …More

fidelia Udanoh: If you wanna get eaten up like Sunday breakfast by bed bugs stay here !!!! Bathroom was also filthyRooms: 1/5|Service: 1/5|Location: 1/5 …More

Danyielle Warrick: Very clean. Staff was great

Brittney Smith: Hotel had no power, wasn’t told this at check in, he took me to my room and had no electricity or heat, I went back and asked for a room with heat and lights bc there was multiple rooms with it and he said he didn’t know how to move me and power would be on within the hour. Power never came on , I had my 1 week old baby wrapped in 5 blankets and had to feed and change diapers in the dark. Was told at check out I would get refund. They charged me full price and the GM is ignoring all my calls and the front desk staff (Tracy)will yell over the phone when I call.

John Thompson: What a great time we had!Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Nicholas Ferraz: Nice hotel, room was clean, and spacious. The location was really good.Rooms: 4/5|Service: 4/5|Location: 4/5Hotel highlights Quiet …More

Bonnie Roth-Simon: Rooms: Very clean and spacious. The bed was very comfortable.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Romantic, Quiet …More

matt genette: The staff at this hotel should train all of the other Hilton staff. The rooms were spotless, everyone was attentive and made sure our stay went well.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Adam DeJans: Stayed at this hotel for a private event. The venue, the service, the food, the cleanliness and the accommodations were all top notch! Top notch! I highly recommend this hotel!Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More

Lisa B: Very nice hotel and friendly staff. Had a private event at the hotel. Great place to stay and nice location.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Thulani Moyo: Rooms: Large time equipped with a kitchenRooms: 4/5|Location: 4/5Hotel highlights Great value …More

Shawn McCleese: The staff is always so pleasant at any Embassy Suites. I travel a lot and they are definitely my hotel of choice.Rooms: 4/5|Service: 5/5|Location: 5/5 …More

Rachel Tate: First off Rodney, who ever he is that is disappointed he didn't graduate from Quantico and is now high off his own ego to the point where he can not effectively and efficiently manage the most common of customer service complaints should not have a job. The hotel was full of birthday celebrations and children this weekend but after one noise compliant demanded that they come to lobby within 5 mins. He made no attempts to contact the adult on the reservation but had no issues demanding minors out of their room at 2 a.m.They were children running the halls, knocking on doors, etc but he isolated one room after one incident.He was hostile, condescending, and EXTREMELY rude. After I told him that would be in the room with them when he explained that was the only solution he continued to press the matter. Once I said I no longer felt comfortable and would be leaving he gave us 15 mins to leave or threaten to call the cops, on 1 woman and 6 teenage girls!He filed a report and refused to provide a copy I requested, and after snowballing the entire situation after antagonizing me without once attempting to deescalate or defuse the situation he hid in the back office when my partner arrived. He had NO issue being aggressive with me by myself but when another man entered the conversation he hid himself away like a coward.No alternatives were offered, hell there wasn't even a manager on duty. If he needed this to satisfy his power trip then I hope he got what he was looking for. I will be taking this as far up the corporate chain it can. I have photos and videos of the rooms so they can't claim anything was damaged or left in unsuitable conditionsI will never EVER spend money with this location again.

Doreen Oumedian: I cannot read the response from Embassy Suites for my review. Interesting.....Our family booked 4 rooms for the night. Two of the rooms were to be next door to each other. I booked on the Hilton app and selected my room number DAYS before. My daughter checked in before me and was given the room right next to mine. When I checked in and went to the room, there was someone in the room. I went bank to the front desk and they couldn’t understand why someone would be in the room that I BOOKED. They had to research and I told them I’d be in my daughters room. They called 10 minutes later and told me the SALES department (they were hosting a weekend craft show) GAVE the room I booked to one of the “crafters” because their room had an issue. They gave me another room on the 1st floor, not NEXT to my daughters room which I reserved. To get to NEW room ON THE SAME FLOOR, I had to take the elevator to the 2nd floor, walk around to the other elevator and take that one down to the 1st floor. I have multiple sclerosis and have issues walking that’s why I PICKED the ORIGINAL room. I was SO EXTREMELY disappointed with them cause they made sure the CRAFTERS were taken care of, but the hell with a HANDICAPPED person who reserved that room. They should of had them move since the room was supposed to be mine. BTW, check in time was 4pm, and I was there at 4;05pm. The front desk said they moved the other people in there earlier. SO BEYOND upset with this hotel!

anna morsey: So there is only one competent staff member who helped me through the booking disaster. I was double booked the dates were changed the hotel lost my reservation AFTER I paid in full had to wait a day to speak to a front desk agent who helped. Tyler you deserve a raise my guy. All other staff... It's time to clean house. My balcony door did not open it was completely off track the second I checked in I had to call maintenance. The pool just absolutely disgusting.... Green slimy fruit flies mold on the ceiling and walls. My room was not up to par especially for a Hilton ran hotel. Cigarette burn holes in furniture lose screws my boyfriend cut his hand I'm the shower reaching for the soap on a screw stains on the walls peeling wallpaper. This place is too big for them to manage. Do not waste your money here. While I was working on getting my reservation fixed a woman who had just checked in came down and said there was already a guest in her room they gave her keys for. Shame on management.

David Bailey: This is a very old and run down Embassy Suites! Hilton should pull their branding from this property. The rooms have very dated furniture and they smell like mildew. The front desk staff is not friendly and I would even go as far as saying they are rude. I will never stay at this property again! I am a Hilton Honors Diamond Member and I stay in Hilton properties nationwide and this property is an embarrassment. This should be a Motel 6.

Springpoet Jones: My son had a ball for his birthday.. he loved the poolRooms: Very clean and neatRooms: 4/5|Service: 4/5|Location: 4/5Hotel highlights Kid-friendly, Great value …More

Libby M: Don’t stay here. Middle of nowhere, old, dirty, outdated rooms and decor. People running around in robes, slippers, bare feet, bathing suits all hours of the day and night.Rooms: 1/5|Service: 2/5|Location: 1/5 …More

JADESDED: I was skeptical and knew I was taking a gamble after reading countless reviews & booking for a night anyways, however it wasn't THAT bad.The BAD: Was that it (like any hotel with a pool on a weekend) had a large number of families with young children staying at the suites. As others have noted the atrium-style building means from my fifth-floor room I could hear muffled children being obnoxious (like kids tend to be) from the living space of my room (though couldn't hear in the bedroom) and there seemed to be a few bday parties/events going on which seems to be the norm at this hotel, as such kids being loud ended around 10-11pm (pool closing at 10pm seemed to be a big factor there too & admittedly we didn't use the pool so I can't speak to that experience.) It didn't bother me much but I could see someone paying for a premium/top-floor suite a bit bothered about that fact.The GOOD: Things in my room/lobby weren't nearly as broken as people made it out to be. YES, there is currently a few areas on ground floor being renovated but that's good because it shows the hotel is fixing things that reviewers in years past have criticized. The fountain in the lobby worked, Two out of the three elevators were operating, and everything in my room worked (except balcony door was a bit stuck but opened with force which was honestly a little worrying that it might break).Not THAT bad: All in all it's a pretty average stay, and if you've stayed at other embassy suites you know what to expect (with the corporate standards of room/lobby.) When I checked in staff was really sweet & let us know about free drinks & other amenities (there wasn't even a line I anticipated but we were like 20mins early to check-in for that reason), but when we checked out they were overwhelmed/slightly understaffed dealing with phonecalls, a convention setting up downstairs & general check-out duties, but I think that's where people get the "bad service" from it's really not that bad, they're just people too, and I'm assuming those who claim workers are "rude" are just uncompassionate "karens" who don't understand service industry & respect being a two-way street, but I digress.. all in all the workers were decently nice.Final Verdict: My main problem is for the top-floor/balcony asking price it's a bit expensive for some dated bathroom/furniture styling, but honestly that's superficial and can be overlooked. I would say however top-floor was worth it, because there seemed to be very few groups of people up there in an otherwise packed hotel. So 4/5 stars because of the price of an otherwise 'slightly-better-than-average' stay.Balcony was nice although sliding doors track was worn & a little stuck. Bathroom had a dated tub/fixed shower-head combo. King-bed/couch was comfy. Fridge/microwave/coffeemaker/the two tvs worked. Hotel is near Dave & Busters separated by 1 or 2 parking lots.

Paula Loving: receptionist were really rude. The Refrigerator was not working, The plumbing bathtub and sink was stopped up a couple of times. They allowed children to run all over the hotel play on elevators not considering other guest police were called. It was horrible. This hotel charge to much a night to have such horrible service. I really do deserve a refund. I have never experienced this type of nonsense with any hotel until this one.

Wilenda Bolden: The worst 5 star hotel I have ever been to.Noteworthy details: HORRIBLERooms: 3/5|Service: 1/5|Location: 1/5 …More

Paty Ortiz: Excelente servicio, muy profesionales todos, hay servicio médico con la Dra. Byers, los felicito.

Vee No: Professional

Miguel Trejo: El personal no ayuda en nada.Ni siquiera trata de apoyar solo te dicen que no i es todo asta la próxima,Sin importar de donde vengas.Y para hacer una cita necesitas suerte por qué el personal no sirve de nadaNo tienen ni agenda ni idea de cuándo hacer citas no sirven de nada.

Oz Godinez: Everything was quick, simple and everyone was very kind and helpful. Todo fue rápido, simple y todos fueron muy amables y con ganas de ayudar! Si necesitas un pasaporte , aqui es donde tienes que venir , no pierdas tu tiempo llendo a otro lado

300 Rivers: I've tried to reach this location for over a week to schedule an appointment to obtain a visa. Haven't had any luck.They don't answer the phone or return e-mails. Good luck.I wish zero stars was an option... sigh.

Keta Perez: Le doy 5 estrellas ya que por primera vez recibí un excelente servicio en un consulado, ya que siempre había tenido malas experiencias, los empleado super amables y me atendieron a mi y a mi esposo justo a la hora de mi cita, muchas gracias y espero y sigan siempre así, felicidades por el personal que tienen.

Gerardo Sanchez: Quiero sacar una cita para renovar mi pasaporte y la página de citas dice que no hay citas disponibles en Toronto. Me comuniqué por llamada y no saben responderte si es algo temporal, y tampoco pudieron ayudarme para sacar cita en otra ciudad

Isai García sosa: Fui con intención de sacar una op7 y x teléfono me habían dicho que no necesitaba cita, llegué ayer en la mañana y no me atendieron, XK según necesito cita y les expliqué y no me atendieron solo me dijeron que me generarían una cita pa dentro de 7 semanas y aún no me llega la confirmación de la cita pésimo servicio, ni siquiera hicieron el intento de ayudarme

Masashi Imazeki: Great location instead of dangerous and expensive middle of town. Very good selection of location.

Gerardo Duran: Que onda con la línea, nunca contestan y hoy estoy afuera llevo dos horas y no hay nadie, por que no publican que días no van a laborar, el tramite que quiero hacer no requiere de cita aclaro por eso vine pero no hay nadie

Alain De La Calleja: Excelente atención. Sin duda alguna lo recomiendo. 👍

Heriberto Solis: Exelente servicio gracias

luisito hz: Excenlente servicio

Trino Mendoza: Muy buen lugar personas muy amables

Giovanni Ramos: Muy bueno

SARAI Dominguez: Marque para preguntar sobre información de los documentos requeridos por teléfono dicen una cosa ya en persona dicen otra, PONGANSE DE ACUERDO, que uno no tiene tiempo para estar perdiendo!

Florence Singh: Very fast

valeria ramos: Agradezco por la pronta respuesta a mi llamada telefónica al area de poderes notariales y valoro la excelente asesoría que recibí de el lic. Abel Gómez, es grato tratar con personas tan comprometidas y excelentes en su trabajo gracias licenciado.Maria Angelica ramos gonzalez. y edgar islas ramos

Alejandro Lopez-Leija: Exelente trato y mucha rapidez en el tramite para renovar los pasaportes,felicidades muchach@s sigan asi.

Carolina: Renewing my passport was a breeze. Parking was plentiful, staff was helpful and quick. I came from out of state and arrived 45 mins before my appointment and was helped early. Got in and out before my actual appointment time even started! This consulate was much less chaotic than the Indianapolis location