Best At&t Ann Arbor Near Me

SEAN DURHAM: Always have had great experiences here. Out of all the carriers customer service departments ATT has been the most helpful and easy to work with, and I've been with verizon and sprint before. Noel was very knowledgeable and between him and advanced technical support we figured out and fixed a very strange problem within 30 minutes of me showing up. 10/10 service all around!

Angie Martell: Excelente service. Very pariente. Thank you Noel!

Noel Moreno: Unexpectedly fun trip to the phone store.

Jiazhao Li: I was heading this ATT store for esim card activation. i can not do it online since i am prepaid user. it was just finished within 5mins！Then it is done！ very nice and warm buddy helped me on this. Sorry forget to ask his name, he wears the mask, please remind me ! It is so fast.

William Hebel Sr.: Noel was great and the iPhone 14 Pro Max's, are great. Thank you.

Mario Salazar: Mason and ryan saved me money and got me a samsung watch! They sre great!

Chris Aguilar: Walked in with a few questions about the bill! Noel assisted us with all our questions. He was very helpful, polite and thorough. We appreciate the help and thanks for making our visit a pleasant one.

johnny medallis: This place is awesome!

Carolyn Hall: Noel provided excellent assistance — 6 stars for sure!

Mouhamadou Tutor: Noel is a phenomenal sales representative I came in win an issue and he resolved it smoothly and comprehensibly. I even got a new device from his insightful recommendations

Bobby Mitchell: This store was a big help, the representive was a very nice young lady and helped me with all of my issues quickly.

Shamiya Young: Kyle assisted me and was extremely friendly, diligent, and helpful!

Amber Seaman: Great store !

james knauer: Great job fixing my phone. Quick professional serivce. Also got new phone! Great help getting it set up

Stephen Jacobs: They do fine at the store it is a corporate store

DrSilva Goncalves: I like your wireless services/TVNext, I like to move phone services from Verizon.Need someone who can help me maneuver thru these

Sydney Rinehart: Kyle was so helpful and reassuring!

D. Heard: We have been coming to this AT&T location for the past few years for upgrades and services. Each and every time, the staff has exceeded our expectations. They are very knowledgeable and professional.

Mary Cooke: Mason helped me pay my bill which was overdue because of a replaced Visa card. I am so grateful. Mason was prompt and very courteous. Also patient with my senior citizen technological insecurity.

Bonni Viets: Kyle was super helpful as well as being a pleasant representative of your company. I can't recommend him high enough for helping ne with a problem that I had ready tried to resolve with 2 other AT&T stores. Give him the biggest raise you can.

Michael Pullen: Amanda was incredibly professional, courteous, and helpful. Plenty of insight and great information on what options were right for me and my needs.Everyone at the store was upbeat and it is obvious that they all work well with one another. Easily one of the best customer service interactions that I have had in several years.

Morgan Chaudry: Joshua made the transition to AT&T from Verizon a very easy and great experience. The staff at this store are great- highly recommend.

Jennifer Lias: My shopping trip at AT&T was great. Amanda and Conner were both so helpful and friendly. I didn't feel pressured, Amanda explained things to me, and Conner did, too, and I didn't feel dumb! I will definitely be back to this store!

Katie Emery: I know most of us hate having cell phone issues and getting them fixed... on top of sales people trying to get you to upgrade and sell you things you don't need! lol! But this AT&T store is amazing! James and Will were so kind and took care of my issues without me feeling pressured to upgrade or anything like that. They went above and beyond! I recommend this store to all At&T customers!

Lisa Maki: Took my mother-in-law in on Saturday to get a new phone and have her old info transferred over - Will helped us and I can't rave about him enough! Took his time with her, got us all set with a phone she loves and got it up and running, and he was just generally an all-around great guy. We will definitely be returning when our phones are ready for upgrades. Thanks Will!

Lynne Kochmanski: Amanda is a GEM! We recently upgraded our phones, and there were some questions that came up during the process which she assisted us with by going above and beyond! She made sure everything worked out for us in a professional, competent, patient, and friendly way. I highly recommend this store to anyone looking for outstanding customer service. Thank you, Amanda!

B Taylor: The manager of this store, A Gokey, is patient, knowledgeable, and simply does outstanding work.

Maureen Westfall: James, Will and Josh are amazing!!!!!!This store provides the best customer service. Everyone is kind, patient and thorough. I highly recommend this location!!!

Maurine Nelson: Wil was super...competent.. abd deserves a raise or whatever awards you can give an exellent employee!

Chris Sherbenou: James, Will, and AJ really helped me out all three times I've been in recently to change my phone plan and trade in phone. They're very knowledgeable and were patient with all my questions!

Jenny Parakkal: This is the AT&T store to go to in Ann Arbor- Exceptional customer service and efficient resolution. James and Will are the best!

Naivedya Parakkal: James and Will were AMAZING! They made sure that we understood their troubleshooting process and resolved our issue swiftly and efficiently. Plus, they were so nice and friendly! We have visited two other AT&T stores in Ann Arbor, and I would definitely recommend this store for their efficient service.

Betsy Hanna: An Arbor saline road store is fantastic always come here and work with will for the best service don't hesitate to stop by!

Marus Wright: Love coming to this location, Will, Ajay and Joey are awesome! I will continue coming to this location for any of my AT&T Needs.

George Michael: Great Staff, great Experience getting a new device. I will always come back to this store if i need anything else.

Nick Hanselman: Will is professional, knowledgeable, and the kindest member this store has. Without him I don't think they could run. Thank you for making my moms bday with the easy phone upgrade.

Sheila Cannaert: Joey did a great job getting me a new phone after I broke my old one. I appreciate him going above & beyond to help me.

Shery Preston: Ask for Kiki! She is friendly, KNOWLEDGEABLE, and patient. She went above & beyond to resolve my issue which she successfully accomplished. This after another AT&T store told me it couldn't be done. Thank you KiKi. You & your efforts are greatly appreciated.

Robin Xu: Great people. They help me get my 5g sim card

Yuye Zhang: Great service with nice staff. AJ finds us the best family plan and saved us money with unlimited data. I would definitely recommend here if you want phone plan services.

Nichole Burch: We just came in from out of state and needed some help. Zach fixed us up quickly and cautiously

Laura Meisler: Zach was super helpful and fast! The sadness of having my phone stolen dissipated because of his thorough service getting my replacement set up, connected and in working order. Quick, friendly service - thanks!

Brotzibear: Painless phone death and replacement

Angelena Valdez: Had an issue with my cell and deallt with the store manager Andrew B. He was helpful, genuine, very knowledgeable and thorough. I definitely recommend this place 2275 W Stadium A2

Cathy Selin: Zach was absolutely great, he knew the details of all my options and steered me to the best for me. He was funny and delightful

Ruth Church: Zach was very helpful!

Michael Viland: Devon was great! I brought in a phone I had bought at another store, and ran into some issues. Devon was very patient and knowledgeable in helping me navigate way through that and get my new phone activated.

Kirsten Neelands: Sebastian was fabulous! Really nice and extremely helpful!

Shelly Cooke: Devon has been amazing come see her for your cell phone needs

Kent Brummel: I had a terrible experience with a different AT & T store. My entire account was so incredibly messed up that 7 hours in that store and 12 hours on the phone with customer service still hadn't resolved this issue. I went to see Andrew and he helped me move down the path to recovering my account. Zach was able to make the rest of the necessary changes to get my account up and working. They were both incredibly professional, diligent, and patient. They went above and beyond to ensure I had all of my questions answered and my account fully straightened out.Will be returning will all of my future business to this location.

Jacob Morris: Solid store from what it seems. Zach has helped me the last couple times I went in. Very friendly & helpful guy!

Mark Garrett: Sebastian help me tremendously!!

Susan Soderstrom: Our tech was very helpful and considerate.

Conlen Kennedy: Zach and Devon were very courteous and helpful! Would go back

William James: Devon was super helpful and patient as we worked through a very hard phone activation process. 10/10 would recommend to a friend.

Hajnal Minger: Devon was a lifesaver for me. The timeliness of her help made it even more meaningful. I can recommend her whole heartedly.

Paula Burton: Devon was a great to work with! Helpful and very courteous. We look forward to working with her in the future!

PayP Rose: Devon was absolutely fabulous! She helped us really quickly, applied promotions to get us free products, and recommended cases based upon her own personal experiences that were really helpful! We left with EXACTLY what we needed and with our new products promptly and adequately protected.

Karen Moore: Had a horrible time with switching from Xfinity. Zach & Sebastian were amazing and so patient during my 1 1/2 HOUR ordeal switching from Xfinity to ATT. I highly recommend this store & these great guys.

Jim Robertson: Good service, but only person working and several customers waiting. Call ahead.

Tyler Fleetwood: Jeff Swiger is the man! Consummate professional and really helped me out quickly and efficiently in a pinch. Highly recommend this store.

Sharlene Aldrich: I have come to this store and Jeff has help me twice in the last week and I would come back and recommend anybody else that needs help with their phone or to buy a new phone to come and ask for Jeff. Give him a five-star

The beard of pepe W: Beware of promises made by sales people at the store. Whether intentional or not things that we were promised by the sales folks here ended up being a total hassle to deal with when the bill came. We got a total of x4 new phones and were promised a lower bill overall. To start when the phones arrived, the incorrect phone was opened and activated. 2, our bill ended up being much higher due to the plan we selected not being activated when we left the store. We were charged around 150$ extra due to this. 3, we were charged for the $6 upgrade sooner on three of our lines when we never even talked or agreed on this feature while in the store. 4, we were told that insurance was mandatory on iPhone 14s when they are in transit we we added insurance to the plan. When I later called ATT to fix the disastrous first bill, the agent told me that was a flat out lie. No new phone requires insurance while in transit. Overall nice guys in store but sneakily adding in features customers never asked for and overpromising and underdelivering is usually not a good recipe for customer service. Thankfully ATT was able to credit us back the whopper of a difference on our bill but it required 4 hours of back and forth on the phone and text with agents. What started out as a friendly experience turned into a nightmare of fixing it after the fact. Be careful and ask lots of questions when sales people here are pitching you ideas that may save you money.

Hai Qhuynh: Great customer service👍! TJ & Noah took care of my personal & business needs. Saving me money on combo package. Love my new IPhone 14 Max for $5.00. Thank you!

Scott M: Tj solved many issues for us. Very friendly and accomodating. Knowledgable, took the time to search ways to us money on my bill.

Denise Mykrantz: TJ was super helpful. He spent time explaining my new phone and it's features. Very easy to work with!

kyle Harmon: Tj help me out very fast

Don Libke: Very nice set of young men. Very honest and knowledgeable.

Himashu Aggarwal: Worse service I every got in my life. Had to go to the store 10 times to get anything done. I would get negative stars

mikal akhtab: Excellent service no pressure

Gio Rizzo: Noah is an AMAZING person. Very helpful and will do everything in his power to help you have a pleasant experience at AT&T. This was the best experience with a phone company I’ve ever had. Definitely recommend the store and Noah himself !

Jon W: Great in store experience, Everyone here was extremely helpful with helping me with what I needed. Scott helped me and went above and beyond, and he did it quickly and efficiently. Very happy with my experience and with the services provided. Will definitely recommend this store to friends and family In the future.

X_xle42 Yxle63: This place is the best in plymouth

Koopa Troopa: Egg

Scott Nashlon: My mom went in with Uverse questions (I know, they don’t do anything with that, she is very confused) and was talked into a new phone (she is very confused) with a big bill which she did not need. Her and I went in to get details and we were told they will take it back. She returned it the next day but they never processed it so she is getting bills for a phone she returned. No clue what they did with the phone and we I’ve spent several hours talking to customer service but not getting far. Please watch what you do if you go here.Feel free to shop here just make sure you don’t get taken advantage of like she did.

Suzanne Kajder: TJ waited on me and he was the most knowledgeable professional gentleman, he even opened the door for me on the way out. He saved me over $80.00 a month on my Att account.Thanks againSuzanne

Sharnette Kinnard: Not true about what they

Dorothy Manty: T.J. Montgomery is the guy to see when you visit the store on Ann Arbor Rd. in Plymouth, Mi. He is better than a computer in sifting thru all the deals and promos to arrive at the best value for the customer.

Alejandro Miguel: I’ve gone here for my past two iPhones. Noah, the store manager, is the man.

cynthia olcott: Jacob did a great job with helping me choose and set up my new phone! I am very happy.

Patsy Kemner: Connor Proctor was the very best!!! So helpful in all ways. I am so happy with the help given . Thank you so very much.

Deb Duranczyk: I am the sister mentioned in an earlier review and totally agree! Connor was patient, knowledgeable, found discounts and a workable plan to meet our needs, all while managing other customers. A great story-on our 2nd visit, Connor was tuned in to a motivational team meeting when we came in and was excited to be supported by his team and team leader(s) while supporting us in real time! Way to go, A2 ATT!

cheryl hanewich: I needed to replace my old iPhone. I went to the Jackson Road store and spoke with Connor Proctor who was wonderful! I didn’t understand the new technology, all the plans, and all the billing lingo. Connor took a crazy amount of time explaining EVERYTHING, every detail, every different scenario, and all the billing. Since I was a line on my sisters plan it was complicated. I still had questions the next day and went back, and again he took all the time I needed to understand everything and was even able to lower the bill. He was SO patient and kind, I highly recommend Connor! Very honest and thorough, thank you again for such amazing service!

Margaret Nicolson: Very nice store. Connor P was very patient and efficient in settling up a new phone and transferring content from old phone to new phone. Highly recommend him and this store.

Valerie Athans-Papaioannou: Connor and Jake at the ATT store at 5609 Jackson, Ann Arbor, were extremely professional and helpful.They followed through on all our requests and made our experience very pleasant.Definitely recommend them highly!

SL Struble: This Jackson Road location is amazing to say the least! All of their employees there are “Top Notch” trained to answer any of your problems with ease. They are always to eager to help and such a pleasure to do business with. I would recommend this location every single time!

Christi Lower: After purchasing a new iPhone and adding a new line for my family, the AT&T associates assigned a "reserved" number, to my new line. Despite the hour I spent in this store, 3 hours spent on Customer Service & 2 more hours in the store, the "reserved" number associated with my account couldn't be activated. Since the "reserved" number was attached to my Apple ID, I could not activate my new device. The Store inactivated the number and assigned a new number. Now I have a track phone because my Apple ID is attached to a dead number and it will take a month to recover my Apple ID. Their error has cost me time and money and when asking for additional help, the manager of the Jackson Rd. AT&T store told me to call customer service...again.Go somewhere else.

guts: The customer service I received from this store aka Conner was out of this world above and beyond, worked with me for multiple days hours each day trying to get a product to work, I live over an hour away and would drive here and would do it again if I need anything else from att can’t express how amazing these people are at this store!

Megan Grammatico: My husband and I spent our Friday evening sitting at another ATT store signing up for Firstnet. We found out the next morning that the hotspot we had purchased from a private seller was considered blacklisted. After calling around to different stores Saturday morning this store stated they had one hot box available. We ended up making the hour and 15 minute drive (on my only day off at that) to this store to get our services set up. Jake and Connor worked with us to help get us set up with a new hotspot however part of this included having to call Firstnet customer care to cancel the first account. Jake took the time to wait on the phone for nearly 3 hours on hold- potentially losing out on commission sales himself just to help us. Even sent us out to get some dinner as we had been there for hours. Both Connor and Jake were able to get us setup and we couldn’t be more thankful for them. They were honest, trustworthy, personable and patient throughout the entire process. We’ve been through the ringer with ATT in the 8 years we’ve had services with them, it’s so refreshing to have FINALLY had a good experience. Even though it’s over an hour drive for us, we vowed to come to this store from here on out.Thank you Jake and Connor!

Shitanshu Uppal: Very satisfied

Betty Harper: Excellent service. There was a minor problem with one of the accessories I purchased (not their fault) and they returned with no questions. The manager CONNER knows his products and found me a very good deal and then he had extreme patience as he explained all the technology to me and got me set up and ready to solo. Thanks Connor

Jared Beaver: Conor was awesome! He was able to solve and fix the phone mess we came in with. He was very patient, detailed, and really resourceful. He answered all questions we had, and gave us deals we were really happy with!!

Brendan Howard: Connor provides fantastic customer service! He’s an example of how all folks in customer facing roles should present themselves. A+ experience!!

Resurrection Auto Rebuilders, LLC: Brian was awesome and saved me a bunch of money!

Chelsea Sheree: Connor was amazing! So kind, helpful, and patient with us! We came close to closing, and he was still so delightful to work with to trade in my phone. This is my go-to store from here on out!

Abraham Kaikkonen: Very awesome service fast getting my screen protector installed and let me in after hours as they were getting ready to walk out and still did the job 10 star rating

Sheri Clark: Our customer service representative was excellent! I think her name was Tikayla. She was able to answer my questions and guide us through changing phones and purchasing a watch. Both of which were trade-ins.

Alex Janowicz: Very friendly staff with excellent customer service! The woman who works there stayed an hour past closing to help me with an issue I was having.

A Google User: Needed a new phone but I had used my upgrade. Takalah was able to move things around in our plan so I had one. During the process my son had his phone service interrupted. Since I don't have social media she sent my son a message telling him what happened. Absolutely above and beyond.The building is comfortable, with many give aways and a comfortable television area. An excellent business 👏

Jaime Olivares: Very friendly and very good service John Giessler

salah abdallah: Always ask for your reciepts after trade-in’s. these people will steal your phones and say u never turned it in. Also if you open a new line theyl add everything in the books without telling you. Apparently i added insurance, long distance calling, and a bunch of other stuff without knowing.

Chris Liu: The staff there is dishonest.I went there yesterday wanting to switch from Verizon to AT&T. After giving the staff my account number and transfer pin, he asked for my card, after a while, he told me I was all set. I was surprised because he didn’t even ask me what plan I wanted to have, and I was told that I had the most expensive plan. I said I wanted to switch to the cheaper prepaid plan I used to have, but he told me they were not doing prepaid anymore which I later checked it myself isn’t correct.Never gonna use AT&T again.

Reghan Scharlach: Cordell B. Baker is by far one of the best employees I ever interacted with. Super nice with great customer service skills. #TheAT&Tway

Pleshette Gadson: Store manager Cordell B Barker ll was swamped with a few customers and upon seeing me and my wife he instantly acknowledged us and told us he’s multi tasking and to work with him not only did he did his job well he went above his means so please do yourself a favor if you’re in Ann Arbor stop by and see that brother!!!!!!!! 💯

Jody O'Crash: Great service, even when dealing with my extremely difficult relatives

Robin Graubarth: Cordell Barker was the most outstanding salesperson & educator for my new iPhone 14 plus. I highly recommend him -knowledge, temperament,skilsmade for a great experience. A plus!

Brian Howell: So I went in the store with an iPhone 7 and came out with a 13. Cordell (Brian) Barker II helped me out. I was expecting a big sales push to the 14, like I had just gotten at the Apple Store at the mall. They made me feel stupid for not wanting to spend $$$ to get the latest. Cordell listened to what I wanted and hooked me up with a 13 at a good price. Exactly what I needed. He was even patient with me when my old 7 lost power during the data transfer,;started the transfer again and even hooked me up with a water. Shout out to Cordell: now that’s customer service!

Paulo-Juarez Pereira: The AT&T store is like a communications department for our home and business. Theo, the store manager, solved our issues and suggested solutions we didn’t know we had.

Halee Laforge: Went in to upgrade our phones and Joey krancich helped us he literally gave us the best deal possible, very helpful and super friendly great customer service! Happy to be with AT&T!!

Allison Smith: Theo the store manager was exceptional! Initially I had no interest in switching to fiber as I had some misconceptions about it. He thoroughly explained everything and answered all my questions. I can't say enough about his professionalism and patience. He spent so much time with me in the store and on the phone. At one point while hooking it up at home I had trouble. AMAZINGLY he came to my house on his lunch hour and fixed it! This is service above and beyond anything I have ever experienced. I am telling all my friends and family, and if they switch they will go to him. THANK YOU THEO! Oh, and I'm very happy with the product

Andrew Haynes: Enjoyed the painless experience thanks to the staff and management!

Hunter Zorn-Banooni: Absolutely fantastic place. The store was clean, the service was fast, the employees were extremely friendly.Came in because my phone wouldn't make any calls, Joey Krancich had me in and out with a new SIM in less than three minutes, completely solved, absolutely incredible.

iIbrahim Elzubeir: My phone wasn't working when I came in. Brian very quickly figured out what the issue was and had me out in no time. Great service!

Tony Paich: Cordell was very helpful and friendly and made sure we had everything we wanted and needed. He did a great job helping make sure our bill was correct and did everything he could to make our experience quick and thorough.

Kathy Long: Theo is an awesome manager, I was sent here by Jason to pick up a phone and I really enjoyed the service with my transfer!

Marnetta Patty: Brian was an excellent sales representative. I would recommend him and his associate to all my friends and family.

Molly Reed: I had questions about getting a new phone and which plan was the best for me and Theo was super understanding and helped me trade in my old phone and set up a new plan! His staff was also very helpful and it was the cleanest store I’d ever seen!

Tiara Thomas: Theo was amazing, superb customer service!! Very helpful and informative! I’m only going to the carpenter store.

J Willy: Very professional

Tom Hogan: Terry and Morgan were very helpful with our need to upgrade our phones. They provided clear information, were friendly and fun.

Kayla Donnelly: Terry Was Amazing!! Thank you

Lorraine Recker-Benfer: Terry and Justin were amazing great store.

Audrey Mandia: Terry was very helpful when I was in a pinch today. Made it fast and simple-- very courteous!

Carol Jordan: Justin was super helpful!! Answered my questions and made adjustments to my bill....Exremely happy with them

Timothy Fullerton: The AT&T store in Saline, Michigan is excellent. The staff is highly professional, knowledgeable and helpful. We are so happy that we purchased our phones here!

Rachel Wiertella: Awesome guys! Great discounts.

Chris Keys: Guys were cool. Only thing I didn't care for was telling the staff member several times I didn't want to trade my phone in. I get it, they are trained to encourage the phone trade in but at the same time if I tell you once, maybe twice if I'm in a good mood, the 3rd time is like ok, I feel like you're trying to pressure me into something I've already told you no to twice already and now 3 times. Overall, the guys there are cool, informative and nice.

Miranda Myers: Matt was wonderful, helpful, and friendly. I'm very satisfied

Alicia Branham: Great service!!

Kay Schook: Good

Joshua Brown: Amazing help! Chase and Justin were great help 👍

Ed Marek: Matt was very knowledgeable and friendly. Very good worker,explained everything.

Cicely Johnson: Great service, very helpful and friendly.

Ethan Bright: Very friendly and honest people who don't waste your time, give fair evaluation of equipment and service.

Lynnette Vollink: Great service, I highly recommend the team at this store!

Robert Coleman: Great store to work with

Jim Corrado: Great service, explained U-verse vs stream, walked out with streaming device.

Adam Davis: Have been going there since they opened, and the experience has always been great.

Andy Withers: Every time I come here I leave satisfied. They do a great job addressing my questions and finding a solution to what I need.