Best Telephone Exchange Ann Arbor Near Me

Donna Borden: Wonderful service and advice. Fixed six year old Grandson’s Nintendo Switch Screen and found extra protection case and screen to help him from breaking again.The two gentleman that run the Ann Arbor store are excellent in what they do.

Boqi Tian: Just to let you guys know, they are unable to fix a water-damaged iPad and cost me $55.

helter: Fixed my charger port in 15 minutes for 200$ less than best buy.

Michael Wilson: Great service and experience with CPR!

Ryan Mc: Chargers are junk, don't shop here

HayDen Bergmooser: Great service from Don

Lauren Gerrity: If you need your phone fixed, this is the place!! Great customer service !!

Mike Guzman: They wanted to charge around $260 for the back glass replacement of an iPhone XR... It wasn’t even apple certified materials.... I ended up going to Cellaxis in Briarwood mall where they only charged me $85.... Avoid any price gouging at all costs!

Christina Lirones: Helpful staff with convenient hours (open to 7 on weekdays. Shorter hours Saturday.) Reasonable prices and turnaround. It's the only place to take my older phone and laptop for repairs.

Ezra Donner: Absolute garbage service. My phone needed a new charging port, so I brought it in to get it fixed. The cost to replace the charger port was $80. When I got the phone back the charger port was fixed, but the microphone was broken, so I had to bring it back in again. To their credit, they acknowledged that they were responsible for the damage and offered to replace the phone for free with the same model, but I looked online and the cost of the new phone was only $50! So I paid $80 for a $50 phone, plus I had to make four trips to the store. Stay away.

Lawrence Siden: Very professional. Checked my battery and determined that I don't need a new one.

elaine snyder: Dan was very honest with me. He told me a main part of my operating system wasn't working and could not be repaired. He did not charge me for inspecting it. He helped me with my current phone in correcting my settings and restoring my apps. He was very knowledgable and very respectable to me. I would not hesitate to come here again.

Zack Wujcik: Buy used phones at full price!

Ed Hennessey: Quick repair on my ipad screen

Shailesh Saigal: AMAZING EXPERIENCE. VERY KNOWLEDGEABLE STAFF AND VERY HELPFUL. THEY DID EVERYTHING TO MAKE SURE MY PHONE WAS FIXED. THANK GOD SOMEONE LIKE THEM IS IN ANN ARBOR.

Hyelynn Youn: They was amazingVery nice and quick and really reasonable priceI really recommend hereThe best repair store in the michigan

Renae Turner (IRO): $75 for a screen repair for an iPhone.

John: See if they can fix it before you replace it.

Grace Fedele: Dropped my Nokia off after work and picked it up the next day. I brought in my own replacement screen, so they only charged for labor. Very happy they repair more than iPhones.

Don Todd: My really old Galaxy S4 was DEAD. They diagnosed it, and replaced the faulty power button all for under $60, and it was back in my hands in under 24hrs. They even had to transport it to and from a different location where the soldering tech works. Very impressed.

Michael Pullen: Amanda was incredibly professional, courteous, and helpful. Plenty of insight and great information on what options were right for me and my needs.Everyone at the store was upbeat and it is obvious that they all work well with one another. Easily one of the best customer service interactions that I have had in several years.

Morgan Chaudry: Joshua made the transition to AT&T from Verizon a very easy and great experience. The staff at this store are great- highly recommend.

Jennifer Lias: My shopping trip at AT&T was great. Amanda and Conner were both so helpful and friendly. I didn't feel pressured, Amanda explained things to me, and Conner did, too, and I didn't feel dumb! I will definitely be back to this store!

Katie Emery: I know most of us hate having cell phone issues and getting them fixed... on top of sales people trying to get you to upgrade and sell you things you don't need! lol! But this AT&T store is amazing! James and Will were so kind and took care of my issues without me feeling pressured to upgrade or anything like that. They went above and beyond! I recommend this store to all At&T customers!

Lisa Maki: Took my mother-in-law in on Saturday to get a new phone and have her old info transferred over - Will helped us and I can't rave about him enough! Took his time with her, got us all set with a phone she loves and got it up and running, and he was just generally an all-around great guy. We will definitely be returning when our phones are ready for upgrades. Thanks Will!

Lynne Kochmanski: Amanda is a GEM! We recently upgraded our phones, and there were some questions that came up during the process which she assisted us with by going above and beyond! She made sure everything worked out for us in a professional, competent, patient, and friendly way. I highly recommend this store to anyone looking for outstanding customer service. Thank you, Amanda!

B Taylor: The manager of this store, A Gokey, is patient, knowledgeable, and simply does outstanding work.

Maureen Westfall: James, Will and Josh are amazing!!!!!!This store provides the best customer service. Everyone is kind, patient and thorough. I highly recommend this location!!!

Maurine Nelson: Wil was super...competent.. abd deserves a raise or whatever awards you can give an exellent employee!

Chris Sherbenou: James, Will, and AJ really helped me out all three times I've been in recently to change my phone plan and trade in phone. They're very knowledgeable and were patient with all my questions!

Jenny Parakkal: This is the AT&T store to go to in Ann Arbor- Exceptional customer service and efficient resolution. James and Will are the best!

Naivedya Parakkal: James and Will were AMAZING! They made sure that we understood their troubleshooting process and resolved our issue swiftly and efficiently. Plus, they were so nice and friendly! We have visited two other AT&T stores in Ann Arbor, and I would definitely recommend this store for their efficient service.

Betsy Hanna: An Arbor saline road store is fantastic always come here and work with will for the best service don't hesitate to stop by!

Marus Wright: Love coming to this location, Will, Ajay and Joey are awesome! I will continue coming to this location for any of my AT&T Needs.

George Michael: Great Staff, great Experience getting a new device. I will always come back to this store if i need anything else.

Nick Hanselman: Will is professional, knowledgeable, and the kindest member this store has. Without him I don't think they could run. Thank you for making my moms bday with the easy phone upgrade.

Sheila Cannaert: Joey did a great job getting me a new phone after I broke my old one. I appreciate him going above & beyond to help me.

Shery Preston: Ask for Kiki! She is friendly, KNOWLEDGEABLE, and patient. She went above & beyond to resolve my issue which she successfully accomplished. This after another AT&T store told me it couldn't be done. Thank you KiKi. You & your efforts are greatly appreciated.

Robin Xu: Great people. They help me get my 5g sim card

Yuye Zhang: Great service with nice staff. AJ finds us the best family plan and saved us money with unlimited data. I would definitely recommend here if you want phone plan services.

Squeaks Briede: Thanks for all your tech help

Dawn Wysocki: Got my Daughter a new phone

J. David Laughrey: Excellent personnel.. Great store.

John W: They were a big help exchanging my phone when the T-Mobile on Whitaker rd said they wouldn't help. Thanks

Joy Q: Very helpful and hardworking staff members. Joel and Matthew are very professional and came up the best combination of plans for us and helped us saved hundreds per month.

Noah Burns: The least helpful staff imaginable. They essentially refused to help with an issue and just told me to leave and call the online customer service. The manager was especially unhelpful. Of course the online service told me that the issue could only be solved inperson... Waste of time

S. H.: Quick awesome service.

H M: Shout out to Dan!! From my phone call to the store to our in person experience…he was the BEST! He made switching over from Verizon as easy as possible. He was very pleasant to work with and I couldn’t have had a better experience. I can’t say enough good things about him or my experience! Thank you, Dan for helping us!

Ananya Shukla: Dan is always helpful

Dave Smit: I had an awesome customer service experience; one of the best I've had in years. Thanks Christina and others in the store that helped! They made extra effort to obtain an Iphone 14 Pro from Detroit for me, were extremely patient as I needed to work through credit bureau issues, and Christina followed-up me several times to ensure other phones on my plan were received and able to be ported. This was "above and beyond" customer support. Thank you!

Richard J: They helped set up my son's new phone. Great customer service. Thanks.

Rob Hall: This was hands down the best experience I have ever had at a phone store. My wife and I went in to get new phones and transfer service and our sales expert Dan could not have been better. Very transparent about the whole experience and made sure we were going to be happy with what we left with. This is the only place I will go in the future for phone service. Period.

Alejandro Tosta Castillo: Mi big review today is for Christina! She has been such a great help the last times I have been in the store lately. Christina have helped me to get my new phone and some other for a family member. She is always able to help unconditionally and professionally. She goes above and beyond because she is amazing! Christina is also friendly and super polite! Thank you for your help Christina! If I could, I’ll give you one trillions stars!!!! You are the best!!!!!

Guy Murphy: Dan & Zack are truly professionals at their jobs. Personable to a fault and humorous. We are a retired couple bringing in iPhone Model 6's. Got a good laugh. They treated us with respect and the upgrade, a twofer, was perfect for our budget. They had us up and running in about an hour. Paperwork, humbug. Even synced my iWatch to a separate SIM so easily. This is one excellent T-Mobile store. Hope they're around for the next upgrade.

Grant Holback: Everything was organized and they were able to answer any and all questions we had! They were also able to provide support. Overall, we were very happy with our experience in the store and with the staff!

Khalid Alqaraghuli: Excellent customer service by Dan and Anita. I highly recommend this store!

Sherri T.: The staff are always so helpful at this store!

Larry Sommerville: For 3 weeks , I have been trying to replace my phone, I have spoken to n numerous tech support !My replacement phone was proven to be shipped to the wrong address and I'm not getting any progress to what was T-MOBILE mistake !

Dion Gullett: Great service, I was very impressed with Alfonso Herrera

Eric Beaudin: Not all T Mobile stores are created equal! This store is the best!We were looking to transfer some lines and get a new plan and went to other stores in the area first. We were about to go to Verizon and made a last ditch effort to the Washtenaw Ave. store. So glad we did. Christina and Ty went the extra mile. They’re knowledgeable, nice, energetic, and transparent. You’ll get the best promos, even without asking, and might get some swag too if you’re lucky.Thanks Ty and Christina for helping us when It seemed no one else would and Joel for running a great store!

Colin Stevens: Stood there for 30 minutes while the Verizon employees tried not to see me and dove into the mirrored back room while had 1k in my pocket to buy a new phone.By far the worst experience I’ve ever had while trying to spend money and purchase something. Went to Best Buy. They were great.Do not go into the Verizon store on a2/saline rd, they do not care that you are there.Forgot to mention… the store was completely EMPTY during the entire experience… 0 customers and I was completely ignored….. DO NOT GO HERE.

Sam jamil: I own a business line with over 30 lines and for something very simple I have to waist over two hours waiting.Worse people and worse customer service. They work very slow and waste to much time not helping customers:Everyone setting with no help only one person up front that sign people in and all other staff are setting in the back doing nothing.Walking out of here and never comeback here again and can’t wait to change to a different carrier as soon as my phones are paid off.

Valerie Lancaster: Waste of time

Wayne Dabney: They didn't have what I was looking for.

Andrew Bedsole: Long waits but helpful service

karl kendall: Worst service i have ever had. I have 5 phones paying $350 a month. Thinking of switching to AT&T. I will never go back to that store. 3 days without my phone.

a2cryss: Sometimes the wait is OK at 15min and sometimes it is horrible at 2 hours. Went to return a phone 3 days after getting it to get a better one and they could not find it in the system. Asked for a receipt which we were not given. Had to go back again and get charged a $50 restocking fee that could not be put on our business account. Had to pay out of pocket and get it expensed.

Artem: Lots of other people have complained about this but I’ll throw ours in. We show up at 3:30 to get a new phone. They tell us there are 7 people ahead of us and it’ll be an hour. Cool, an hour is fine, so we sit and start waiting. Two and a half hours later and nothing, so we leave. While we were waiting, a lot of people came in and were helped before us - which, ok, fine, maybe their issues are supposed to be addressed immediately based on Verizon’s standards, I don’t know, but at least let us know the wait is going to be longer so we can plan accordingly. Seriously, just that.

Steve Gray: Very VERY frustrating. I kid you not I was in the store for about 7 hours my first visit to get 3 phone upgrades for me and my 2 sonsI was double billed for ear buds during the promotion because things were entered wrong by the staff here. I wanted it resolved immediately because these things tend to get away from youI was told to wait for the actual bill that it would fix itself. When it didn't...I've spent weeks trying to get a hold and resolve my issue. But as you know you can't call this office. Verizon doesn't allow you to call this work place.For a little while the agent was at least taking my texts to try to get something resolved and Megan a manager was supposed to take care of this for me. But now they are just blocking my texts and I have probably 20 hours into trying to get this resolved and am INCREDIBLY frustrated but this is basically doing what I think they hope will happen ...time will pass...you just let it go, and you get double billedCustomer service here is very low. They do NOT fix the problems you're having and certainly not in a timely / easy manner

tiffiany Cash: I came in on January 21, 2023 to see if I qualify for free phone. It went from a worker Shalmec using the Verizon wireless iPad to me doing the order on my personal iPhone. During the order she watch me put my personal pin in my phone to unlock and walked to the back of the store behind a employee door and did God knows what to my phone. I never experienced a worker stranger take my personal iPhone which have all my personal information and be gone for like five minutes. It was very weird and I will be making a police report. She bought my phone back and I signed a contract for a phone I didn’t even want. I hope no one have to experience this in their life. I’m freaking out because identity theft is real and she had excess to my unlock phone. She watched me put my PIN number in to unlock the phone. I ended up leaving the store with and iPhone mini and she ended up leaving the store to go on break before I received the phone and didn’t even activate the phone. There job is to do sales they don’t care about the customer needs. I never said I wanted an iPhone mini.. And the manger Catilyn gave me the iphone mini. Then I’m sitting there and another older white gentleman began filming me with the iPad. It was very weird and strange. I don’t know what they doing at this store. Please don’t let them take your phone out of your sight. My sister was in the store as a witness.

Grace Su Ming: Very long wait, recommend an appointment. Staff very patient and nice. If you do walk in they have a notification system to allow you to get a text when you are next.

Rachel Miller: Friendly. Professional. Fixed problem. Thank you.

Robin Tedders: The Verizon Rep. Matt was among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for me to make informed decisions quickly, I made the switch from T-Mobile with five lines after 15/16 years! I am super happy and grateful and the manager Caitlyn helped seal the deal even after T-Mobile tried to keep me by offering the same deals as Verizon because I was a loyal customer with them! The whole store is ran top notch service and I was blown away!

David Stone: A corporate owned location, which makes it easier to navigate the promotional complexities of the plans and device offers. Schedule an appointment ahead of time to get in and out on schedule. Great service.

Danielle Yousif: Staff pretty rude. Took someone who came after me first. 3 attendants were helping that other person. No other customers in the store. Waited 20 minutes at the door. Multiple people approached me to ask if I was checked in, but none of them actually helped me. Employees were just standing around or for some reason required 3 of them to help one person. Walked out and went to best buy.Recommended skipping coming here and just going straight to best buy.

Bill Purnell: Shalamac made my day a nightmare. I wish I never got tricked into switching to Verizon as a long term AT&T customer. Shalamac proved to me that Verizon’s customer service is lacking comparatively and was extremely rude when interacting with me. She never greeted me, swore at me, and made me feel unwelcome.

Eric Johnson: my fiancé and i had a great experience here. we had a lengthy task for them to get her off her parents plan, buy an apple watch, get myself off my parents plan, and get myself a new iphone. Matt and Joe were both a huge help making the process pain free. Would definitely recommend this location!

Carmelo Orlando: Long lines, unprofessional staff, say they are going to do something and it doesn’t happen. I was supposed to have a replacement phone mailed to me and It never showed and was never ordered

Muayad Shakir: I went super late on Sunday, Joe did a phenomenal job he went beyond excellent customer service. In short time he activated my service, took care of my phone with putting on screen protector and a cover, and he stayed later than working hours at least 20 minutes. Staff where friendly and fast enough.

Z: very helpful staff