Best Cell Phone Accessory Store Ann Arbor Near Me

Arthur Greene: Mike (?) was brilliant in solving what to me seemed like a complicated problem super quickly. Nice guy, too.

Olivia Sdao: Was very helpful and amazing. Had great vibes and helped me when I didn’t know what to do. Should for sure get a raise

nat katz: Jeremy was very sweet. A good store.

Jeff Monchamp: Craig at Verizon rocks. Just simply fantastic service!

Danny Blaise: I completely have no idea what to do when It comes to phones. And I don't usually write reviews about customers typically but the manager/customer service tech Craig was more than knowledgeable and cool, he was helpful! I had a piece of lint stuck in my charging port that I didn't even know about and the guy just cleaned it out without me even asking him to. That guy deserves a pay raise!!!

George Furnas: Heath was very helpful and professional. Guided me to what I was looking for and discussed various issues I was having about retiring an older phone.

William Nolting: Mike Guyton at the Verizon Ann Arbor store on Washtenaw helped us purchase a new Samsung to replace my wife's old phone. He's very knowledgeable & helpful. Having this kind of expert in-person help is invaluable!

Brian Richardson: Dealing with Trevor is always a good visit

Les Pollington: Excellent Experience

Stacey Marsh: Trevor is amazing! I continue to get my iphones at Verizon because of Trevor!

Joshua Ehrlich: Excellent, responsive service. Much appreciated.

Erik Fenz: Awesome

DeVonte Malcom: Trevor was very helpful and knowledgeable in his work! Does excellent work his customers!

Felicia Solt: Craig indyke provided me with excellent service and that isn't easy to find these days. He completely updated my new phone and saved me money on my home internet too. I am very pleased with my Verizon experience.

bob neesam: Heath was knowledgeable, a bit of humor and most of all quick

Taylor Schepper: Craig was very knowledgeable and professional. Phenomenal experience.

Courtney Cook: Fast friendly help from a very knowledgeable person!

Sarah Dant: Had a great experience. Our consultant, Heath, was very kind and informative. I left confident knowing he set me up with the best deal possible.

Amy: I went in knowing the phone I wanted to buy and the staff were great about showing me a few options just in case I wanted something else. They weren’t pushy or trying to get me to buy a higher price phone. They didn’t have the phone I wanted in stock, so had it shipped to my house. Will be back again when I need a new phone.

Chris Liu: Very helpful and friendly staff

SEAN DURHAM: Always have had great experiences here. Out of all the carriers customer service departments ATT has been the most helpful and easy to work with, and I've been with verizon and sprint before. Noel was very knowledgeable and between him and advanced technical support we figured out and fixed a very strange problem within 30 minutes of me showing up. 10/10 service all around!

Angie Martell: Excelente service. Very pariente. Thank you Noel!

Noel Moreno: Unexpectedly fun trip to the phone store.

Jiazhao Li: I was heading this ATT store for esim card activation. i can not do it online since i am prepaid user. it was just finished within 5mins！Then it is done！ very nice and warm buddy helped me on this. Sorry forget to ask his name, he wears the mask, please remind me ! It is so fast.

William Hebel Sr.: Noel was great and the iPhone 14 Pro Max's, are great. Thank you.

Mario Salazar: Mason and ryan saved me money and got me a samsung watch! They sre great!

Chris Aguilar: Walked in with a few questions about the bill! Noel assisted us with all our questions. He was very helpful, polite and thorough. We appreciate the help and thanks for making our visit a pleasant one.

johnny medallis: This place is awesome!

Carolyn Hall: Noel provided excellent assistance — 6 stars for sure!

Mouhamadou Tutor: Noel is a phenomenal sales representative I came in win an issue and he resolved it smoothly and comprehensibly. I even got a new device from his insightful recommendations

Bobby Mitchell: This store was a big help, the representive was a very nice young lady and helped me with all of my issues quickly.

Shamiya Young: Kyle assisted me and was extremely friendly, diligent, and helpful!

Amber Seaman: Great store !

james knauer: Great job fixing my phone. Quick professional serivce. Also got new phone! Great help getting it set up

Stephen Jacobs: They do fine at the store it is a corporate store

DrSilva Goncalves: I like your wireless services/TVNext, I like to move phone services from Verizon.Need someone who can help me maneuver thru these

Sydney Rinehart: Kyle was so helpful and reassuring!

D. Heard: We have been coming to this AT&T location for the past few years for upgrades and services. Each and every time, the staff has exceeded our expectations. They are very knowledgeable and professional.

Mary Cooke: Mason helped me pay my bill which was overdue because of a replaced Visa card. I am so grateful. Mason was prompt and very courteous. Also patient with my senior citizen technological insecurity.

Bonni Viets: Kyle was super helpful as well as being a pleasant representative of your company. I can't recommend him high enough for helping ne with a problem that I had ready tried to resolve with 2 other AT&T stores. Give him the biggest raise you can.

Nichole Burch: We just came in from out of state and needed some help. Zach fixed us up quickly and cautiously

Laura Meisler: Zach was super helpful and fast! The sadness of having my phone stolen dissipated because of his thorough service getting my replacement set up, connected and in working order. Quick, friendly service - thanks!

Brotzibear: Painless phone death and replacement

Angelena Valdez: Had an issue with my cell and deallt with the store manager Andrew B. He was helpful, genuine, very knowledgeable and thorough. I definitely recommend this place 2275 W Stadium A2

Cathy Selin: Zach was absolutely great, he knew the details of all my options and steered me to the best for me. He was funny and delightful

Ruth Church: Zach was very helpful!

Michael Viland: Devon was great! I brought in a phone I had bought at another store, and ran into some issues. Devon was very patient and knowledgeable in helping me navigate way through that and get my new phone activated.

Kirsten Neelands: Sebastian was fabulous! Really nice and extremely helpful!

Shelly Cooke: Devon has been amazing come see her for your cell phone needs

Kent Brummel: I had a terrible experience with a different AT & T store. My entire account was so incredibly messed up that 7 hours in that store and 12 hours on the phone with customer service still hadn't resolved this issue. I went to see Andrew and he helped me move down the path to recovering my account. Zach was able to make the rest of the necessary changes to get my account up and working. They were both incredibly professional, diligent, and patient. They went above and beyond to ensure I had all of my questions answered and my account fully straightened out.Will be returning will all of my future business to this location.

Jacob Morris: Solid store from what it seems. Zach has helped me the last couple times I went in. Very friendly & helpful guy!

Mark Garrett: Sebastian help me tremendously!!

Susan Soderstrom: Our tech was very helpful and considerate.

Conlen Kennedy: Zach and Devon were very courteous and helpful! Would go back

William James: Devon was super helpful and patient as we worked through a very hard phone activation process. 10/10 would recommend to a friend.

Hajnal Minger: Devon was a lifesaver for me. The timeliness of her help made it even more meaningful. I can recommend her whole heartedly.

Paula Burton: Devon was a great to work with! Helpful and very courteous. We look forward to working with her in the future!

PayP Rose: Devon was absolutely fabulous! She helped us really quickly, applied promotions to get us free products, and recommended cases based upon her own personal experiences that were really helpful! We left with EXACTLY what we needed and with our new products promptly and adequately protected.

Karen Moore: Had a horrible time with switching from Xfinity. Zach & Sebastian were amazing and so patient during my 1 1/2 HOUR ordeal switching from Xfinity to ATT. I highly recommend this store & these great guys.

Stephen Wright: Britton Weems was oustanding.Higjly recommended him to take of any technical issued you may have.

David Flics: Visited the Wireless Zone store today. My wife had lost her iphone and was upset to lose all her contacts and pictures of the children.We were greeted by the sales consultant, Nathaniel Zook who listened empathically. He was incrediblly professional and responded to every question. He searched the account to provide us with the best replacement value. He then helped us transfer the information onto the replacement phone. I was extremely impressed with his expertise, patience and professonalism. It is that kind of service and experience that creates loyalty and (certainy in our case) wish to return to this store for all our mobile/communication needs.Thank you Nathaniel.

Charles S: THE EXPERIENCE WITH BRITTON WAS OUTSTANDING. HE MADE MY TRASFER TO A NEW PHONE A PLEASANT EXPERIENCE.

Robin Grosshuesch: I came in to pay my bill and Britton Weems helped with it successfully as tge on line efforts at hone had nit wirjed. He was efficient and patuent and i am very satisfied. He shoukd get a raise!

Cody Winchester: Had a great experience today. Had a couple issues I couldn't figure out on my new phone. Josh was very patient and helpful.

kai peter stabell: Dismissive and patronizing staff. Entered with the intent to resolve a storage issue and upgrade my phone. Left before getting anything done.

Kelly McGowan: Nathaniel Zook was super helpful in sorting out the best plan for our family. He also was polite and kind. Great experience working with him!! Will go back if I need any assistance in the future.

Mary Rose Muhammad: professional & very helpful ..

Pamela St John: I bought an OtterBox screen protector here. It broke. I went back to store for a replacement. I was told they do not sell these any more and I have to search elsewhere. Employee was very rude, unhelpful and smug. He threw it in my face that this store wasn't even a true Verizon store, but an independent franchise.....go elsewhere. So NOT so business here!

Michele and Keith Wilkins Bailey: Andrew at the Ann Arbor Stadium location gave me outstanding service. He was not only friendly and helpful, but went out of his way to help me save money and choose the products that best worked for me and my family. Then he made sure I left with greater understanding on how to use my phone. I would definitely go back there. Michele

Austin Feeney: The District Manager, Josh Bednarski, was working at Verizon’s Stadium Blvd location when I ran into this store Monday, and I cannot speak highly enough of the level of costumer service that I received from him and Britton that day.I had a broken phone without the ability to access my Verizon account or important work applications because I couldn’t use multi-factor authentication after being out of the office for a week. He listened politely to my problem and solved it in a friendly, kind and customer focused way. By the time I left his store a short while later, I was able to hit the ground running at work and he was able to come up with a solution that lowered my monthly bills even though I was not eligible for an upgrade.

Cynthia Wilbanks: Very knowledgeable and efficient representative.

Kate Glahn: Stay far away!!!!Salesperson flat out LIED to us and never gave us a receipt. We agreed to purchase 2 new phones with the Holiday discounts. Sales guy flat out told us we were putting down $200 dollars toward each phone ($416 total) . Later, when I started to wonder if he had been honest, I called Verizon and they had no idea what we'd purchased with the $200 per phone.When I realized we'd been cheated we went back in and had a very unpleasant conversation. I thought we were going to get our $200 back per phone, cancel our phone payment plan and return the phones and other stuff --- But they wouldn't take the return. Only then did I realize that the "package" we'd paid for was a list of items they'd flat out sold to us:Turns out we'd paid top dollar for1. Two Ready Go Package ("Set up fees" they called them -- They didn't do any set up at all.)2. Two Otterboxes (he'd said they were part of the Verizon offer)3. Two Screen protectors (he put them on the phones and said they were part of the Verizon offer)4. Two Wallports (Said they were part of the offer. )5. Taxes on the two phone installment plans (this was legit)Long story short, we got $71 dollars back on a $416 purchase.I demanded a receipt for the return and one for the original purchase and only then did I see all the things itemized by price and I understood all the ways we'd been lied to.We went to the Verizon store on Saline Ann Arbor and they set us up with the exact same phones for only the cost of the taxes.Buyer beware.

Jenny Roberts: As always great service !!

R X: Andrew provided excellent service!

Royla Furniss: Jeff was awesome!! Quick, professional and very knowledgeable. Will come back for his service next time.

tyler mckim: Very helpful

Becky Geer: Helpful and kind. Didn't have everything in stock but did have almost all of it.

Susan Blake: Jeff, Joe and Kristen. Are super helpful employees. Very much appreciated by a "oldster" many thumbs up.

Lauren Miller: We have never had so much fun in a Verizon store. Jeff was super helpful and made upgrading our phones totally painless. Great experience!!

Albert Ponce: Staff was really friendly and helpful

Ann Johnson: Mike and Amaris were super friendly and helpful and greeted me immediately when I walked in offering me help. They set me up with a new phone and made the process easy and convenient. Mike also was able to fix my earbuds. I would definitely refer them and this store. They were great

Jeffrey Duart-Digon: I came in to this location to resolve a billing issue the staff damaged my brand new iphone and messed with my SIM card putting it into her personal phone giving them access to my text messages and information which is a total breach of privacy. Also the sim was reinserted into my phone incorrectly now my phone will not even work. I will be calling to talk to the owner tomorrow

Praneet N.C.: Had a pathetic experience over the phone. Called the store to enquire about getting a new device and line. The lady on the call put me on hold for over 20 minutes without sharing any further information.

Petr Kovarik: Stephen is great! Professional, yet enthusiastic, knowledgeable, yet not overwhelming with too much info, anticipating, yet not pushy. He helped set up my OnePlus 8T phone and it helped that he actually had one himself. He can set you up and train in no time!

Jaxon Travis: Stephen is the MVP, he came out to our business in order to help us sign up for coverage for a hotspot device and took very good care of us despite a few hiccups on both ends. He had better get a raise, he was great and helped us out immensely!

Gus Peters: The workers there were a delight to talk to. They put effort into helping me which was much appreciated.

John Eitel: Very helpful staff, quick service. T-mobile is pretty good compared to Sprint!

Yousef Khalil: I have always had a very good professional experience at T-Mobile stores including this one. the guys and ladies are very knowledgeable, helpful, and eager to please. I find a store very attractive and always clean. Been with T-Mobile for a few years, and I love it.

Lee Moffie: Alex and Greg have a great vibe in the store and are more than helpful with the complicated issues I brought in. Very attentive and professional. It was refreshing to see.

Leroy Cheng: Great staff, very friendly overall a great experience.

Rob Baxtresser: The staff is well-informed. Always helpful.

Elizabeth Grasso: Excellent Service!!

Ashlee Liliʻuokalani: T-Mobile, is not only the best carrier ive had by far (including att verizon and sprint), but the store front in downtown Ann Arbor have given me the greatest service of any cellular store ive ever visited. Their manager is helpful beyond expectations, and the other 2 employees that havd helped me excell in both service and efficiency.

Leslie Ruffin: Had to upgrade my service during COVID. The service was excellent and very helpful. I was very pleased with my experience here!

Michele Minari: The Team was always available and ready to give me full transparency on any question or clarification from my side. I'm happy with the product/plan I bought and courtesy is top. Keep up with such performance guys. Thanks

Terry West: I am a Veteran 73-80 honorable service to america.at first with T-Mobile I had some minor issues that may have been mostly my fault.STAFF at the T-MOBILE 4th ave and Washington are GREAT. I wanted an newer upgrade. Staff Gregg suggested ONE+ 7 PRO. I went with that model.I couldnt be more happier with this staff suggestion. I am HIGHLY pleased with the professional attitudes ans attention to the customers needs. I was on top of the detail in-case questions were asked. I would term this store a 10 based on my outstanding communication/understanding with any of the staff...readily eager to make problems right and my questions answered.

Alicia Witkop: Worst possible use of this space.

Alyssa Sopanarat: Did not have a positive experience when trying to switch to my family's existing T-Mobile plan. They constantly asked for the same information I did not have when I was clearly confused and didn't have this info on hand. The two people helping me did not seem like they wanted to genuinely help me or help me understand the process. I will be switching at a different T-Mobile store to avoid them. I feel bad since the owner seems to be a really nice dude from other reviews.

Daniel Lee (ddy): Extremely unfriendly staff, and poor communication. I went there to add a line to my plan but he doesn’t seem to care about my request anyway.

Gokhan Kolat: Bought a case from this dbag he said it would work with wireless charging...it did not I returned 3 days later to exchange for a different case dbag said the one I choose is $5 extra also had an attitude. Hope this place goes out of business terrible customer service and bs sales tactics.

Kaay Bandz: Worst service ever they’re trying there hardest to keep my refund and also they did damage to my phone internally I’ve been waiting for a whole month for a refund and they keep giving me the run around

Kim Ash: Called to ask questions about repairs and who I talked to was extremely rude and just hung up even though I had further questions. Even if they could fix my phone (which they can’t) I wouldn’t have gone anyway. So rude.

B G: Good personality at first. Took my IPhone 6 Plus broken screen. Paid $95 for it and was ready in less than 30 minutes. Screen looked great. Got home only to realize new screen couldn’t use my fingerprints, and I was and still having difficulty typing from certain sides of the screen.Battery is also draining in a couple hours.I took it back and the guys says he doesn’t know if that function was working! Wow. Refused to take responsibility. Then he explains to me that their screens tend to not work with IPhone 6plus. Thanks for not warning me beforehand. I should’ve just had the Apple store fix it for $65 extra. Don’t know what I was thinking. My phone was working great and I wasn’t planning on buying another one, but he messed my iPhone phone up so I’ll have to upgradeI went to Apple and they explained why the ‘new screen’ wasn’t working I can’t speak of any other phones, but be warned if you need your iPhon’s screen replaced. Just worththe extra $to have Apple fix it.

Sadie Fahnestock: Got my iPhone 8+ Fixedfrom him yesterday and ever since then my keyboard’s been glitching

Madison Ruppy: I loved this place. Aziz is the best guy to fix a phone that I’ve ever met. 30 minutes and it was done and I could use it like I never broke the thing ! My iPhone 7 is working like a charm. I recommend it highly!

Detrick Snyder: Aziz provides a wonderful experience! He replaced my iPhone 6 screen in 30 minutes at the most inexpensive rate in town! Great service, thank you!

Sirah Camara: They fixed my phone screen and gave me a great price!

Chenlan Wang: Good service! I just repaired my iPhone screen yesterday.

Eric Slocum: Amazing service! My iPhone 6 screen was in bad shape. They fixed it to perfection! Fast, friendly and easily accessible. Completed in under 40 minutes. Very happy

Christopher Slattery: The top of my I phone was open and bent, and it was fixed like nothing happened. It was a great job. It saved me 250 dollars too which was great. Great place to get your phone fixed!

Greg Harrell: Good experience great prices

Scott Haddlesey: He fixed my iPhone 6 screen for $136 after tax. Saved me buying a new one since the Apple Store wouldn't fix it.

Ari Stern: Very skilled and careful service. I respect the honesty and friendliness. Would definitely recommend!

Larry Stewart: Very polite always quick great customer service never had an issue all my friends go there now

Nicole Bigham: I got my iPhone screen fixed here I am very much impressed with work and customer service. I did not need an appointment they fixed it while I was there

George Ansara: Fixed my daughter's screen in a matter of minute's. Great guy & great service!

Alonzo Jones: I went by, the man fixed my iPhone 5s for $109 in legit 20 mins! He was very professional and truly helped me out. No problems here!

Sarah Paul: The guy is super nice fixed my Besties iPhone and has some awesome cases for all phones!!! Deff will be shopping again at briarwood mall location! The customer service is amazing!!!

Rei Hiroki: Repaired my iphone screen and it works like new!

Diane Ferguson: Andre at the Oak Valley store was very helpful and pleasant even though we ended up not buying anything from him. Thank you Andre!

Johnny Heider: T-Mobile expert Sara S. was a tremendous help in getting my iPhone back online and in working directly with T-Mobile reps in figuring out an account ID#. Very helpful.

Jackie G: I went to the store couple weeks ago and Sara Stone and Rashid Alhawamdeh helped me with the transition of change my phone. They were very patience and helpful, even they suppose to close at 800 pm, they stayed after hours. Thank you for both.

Stephanie Becerra: Sara is great! Super friendly, accommodating, and patient!

Sara Ahbel-Rappe: Thank you so much Sara Stone! Sara did a wonderful, professional job signing me up, transferring data, taking care of billing, and even going so far as installing the screen cover. No job too small or complicated. Intelligent, efficient, professional person.Made me feel welcome and valued as a customer.

Karen Moore: Used to be a sprint customer then unfortunately they switched to T-Mobile. Worst experience ever, poor customer service, terrible customer interaction in store. DO NOT SIGN WITH THEM.We were lied to at the store when we went to cancel our account and go with another carrier, and when I called customer service after we received an unexpected bill fromt-mobile I was told that because our account has already been closed there was nothing we can do about the bill we received and I had to pay it. All the while profusely apologizing for the way we were treated and most importantly that the person helping us didn’t do their job correctly and I never should have been in the billing situation I was in if there people working for them had followed proper procedure when we walked in to Cx our servcie at this store. So now it’s too late for me to be given a credit.

Vicki Marsh: I found Sara Stone to be very helpful, not pushy and so pleasant to work with when getting my new phone. She has also been extremely helpful in trouble shooting when I have had any issue in the past.

Brian Pope: Went to the Oak Valley Drive T-Mobile store in Ann Arbor with questions about the operation of my new phone and Sara and Rashid were both very helpful, knowledgeable and friendly. Five stars!

Maxwell Morningstar: After My Parnter Cracked my phone the same day he just went in , Sara was super amazing on helping us look at deals, and help us actually find a cheap and easy way to replace the phone. Their Customer service skills were amazing and I'd definitely go back again.

Finch: Sara was wonderful with giving information about updating plans and then helping get a phone repair after I cracked the screen the same day.The whole team was kind and informative to all customers in the building and got everyone checked in as soon as we were in the door.

Heather Nilsson: Sara and Tj were so patient and so awesome will. Work with them again

Desiree Isaac: I have spent the last 3 days at various stores trying to remedy what should be a simple issue. I wish I had known this store was here sooner. It took one stop at the Oak Valley Drive store and less than an hour of my time to get the answers I needed and fix my account issue. Andre is a lifesaver and knows his job very well. So thankful for the kind and attentive staff here.

raj pandey: Run away from this store and T-mobile in general. Horrendous after sales service.Unfortunately I placed an order for iPhone upgrade with them. Called them later to ask the order# but they would just simply not help and told me to ask T-mobile web. T-mobile web says no order has been placed on my name and say I can place order online.It has been more than a week and I am stuck. I have already paid taxes on the phone at their store.Edited after 8 months:I upgraded the phone under one offer at their location. However, I am paying for entirely another offer for past 8 months. I called them to help me to figure this out and they denied providing any help. So, this store REALLY REALLY messed up and are not helpful at all

Kelly Fuller: We have been Sprint (now t mobile) customers for almost 15 years and i have NEVER felt the need to come on here and leave a review until Yesterday. MY daughter and I went into the T-mobile store in Oak valley Center to see about upgrading and having 2 phones repaired. The first gentlemen that helped us was very kind and helpful, he then turned us over to Andre (Dre) to continue our transaction and this is where the problem begins. Your employee "DRE" is extremely RUDE. Also not very informative on the information he gave me. At one point i said to him "you don't have to be so rude" after i was asking him to explain something to me and he replied "I'm not" to which i replied "yes, you kind of are" . He then slightly changed his attitude, probably realizing he shouldn't be speaking that way to a customer. Every time i asked him to explain the prices he kept giving me and to explain WHY we were being asked to pay so much he replied "it doesn't let me see on the screen why" so i cut the transaction short, had my daughter upgrade her phone and we left. I will NOT patronize this store again for quite some time unless i absolutely have to, and if i do and DRE waits on me again, i will RECORD the entire visit to document his behavior. I don't think asking an employee to explain why i am being asked to pay over $800 to upgrade our phones is asking too much, and upon getting home and looking over our receipt we then discovered you charged us a $35 FEE TO UPGRADE MY DAUGHTERS PHONE. Just a little FYI, if you want to keep customers happy, you shouldn't be charging them TO UPGRADE THEIR PHONES THROUGH YOU. I am seriously considering switching over to Verizon instead of upgrading these last few lines. IF we stay with you, it will only be because its cheaper to stay with you, from here on out we will be looking to change carriers because with people like DRE at your Ann Arbor location treating me the way i was treated yesterday, i don't plan on continuing to give my business to establishments that provide terrible customer service and your employee DRE is extremely Rude. You may also want to send him to some sort of customer training, because when you are speaking with a customer you should make eye contact and not STARE AHEAD rudely and act like the customer you are waiting on is bothering you. I work in customer service and i would NEVER treat one of my customers the way ANDRE treated me yesterday.

Cecil Schinco: You know,Heres the things.I really wish i could give them a good review.But as a company.Its criminal it takes 50 minutes to change my plan.Them as people, fantastic,Informative, helpful etcetera etcetera.But phone companies need to get the number games out of their head when going on apps or whatever.Phones shorten our attention spanAnd then companies profit from our lack of patience.1/5.Necessary evil.Oh but the people 6/5.So mixed feelings, you know.Thanks sarah.Thanks brad.Got my 120 lease with insuranceDown to 40 dollars today.Super grateful.Took two years to pay it off.So just get the cheapest plan and get a phone within your budget.Do not do the leased jazz unless you got the bread.And remember to turn that bish off once a dayAnd let the sun and fam shine at you.

Christina Lirones: Thank you mobile expert Ramon Johnson! Thank you for being so patient & knowledgeable & so nice to our whole family :) Our ancient Sprint phones (see photo 🤣) are shutting down at midnight. Ramon helped us through new phones and an affordable plan. It was not an easy task! I dread cell phone stores. This was 5 stars plus!

Alexis Danielle Bialek: THEY BREAK PHONES! Went into the store to get the trade in value for my iPhone 8. The lady working at night took off my phone case and ripped off the cracking corner of my phone. Prior to her doing that, the backing of my phone had cracks but no internal hardware was exposed. Called today just to let a manger know the situation, Matt was completely dismissive and rude to me over the phone. He told me it was probably already broken and it would’ve happened anyway, which is false. Didn’t even offer an apology. Apple would have given me $100 toward my phone before that happened and the back became exposed. Matt should be fired because no one should speak to a customer that way, especially someone who’s been with T Mobile for over a decade.

Ro Do: I purchased a T-Mobile home internet modemThen returned it.They wouldn’t allow me to return it to the store after I had purchased it there. I had to call T-Mobile get the run around and1 1/2 hours after dealing with them I got a return shipping label. So now I have to take it to the UPS store. Rethink T-Mobile.Be careful going into the store(s). They can be pretty shady.On the upside I was able to cancel T-Mobile home internet account/ which is pretty substandard service.

JJ Allen: 10/10 service and very respectful. Would recommend for any of your phone needs.

Debra P: Thanks for wasting my time and 2 other people's on my account. I had an appointment at 3:30 at your Oak Valley store. I scheduled the appointment online. I received a reminder text the day before and the day of. We all got to the store from our different places of employment and me from my home only to find out. THE STORE IS STILL UNDER CONSTRUCTION AND CLOSED. Please get it together T-Mobile. I called the Maple Rd store to let them know that the online scheduler was allowing people to schedule appointments at the store under construction and Brenden, said, "what do you want me to do about it? I am only an employee call 611." I called 611 and was told that the phone system was down. Called back again and it said it would be a 20 minute wait. I am concerned that T-mobile cannot properly service the influx of business from their purchase of Sprint. I drove 20 miles to and from an appointment that didn't happen with no customer service to resolve the issue.

Squeaks Briede: Thanks for all your tech help

Dawn Wysocki: Got my Daughter a new phone

J. David Laughrey: Excellent personnel.. Great store.

John W: They were a big help exchanging my phone when the T-Mobile on Whitaker rd said they wouldn't help. Thanks

Joy Q: Very helpful and hardworking staff members. Joel and Matthew are very professional and came up the best combination of plans for us and helped us saved hundreds per month.

Noah Burns: The least helpful staff imaginable. They essentially refused to help with an issue and just told me to leave and call the online customer service. The manager was especially unhelpful. Of course the online service told me that the issue could only be solved inperson... Waste of time

S. H.: Quick awesome service.

H M: Shout out to Dan!! From my phone call to the store to our in person experience…he was the BEST! He made switching over from Verizon as easy as possible. He was very pleasant to work with and I couldn’t have had a better experience. I can’t say enough good things about him or my experience! Thank you, Dan for helping us!

Ananya Shukla: Dan is always helpful

Dave Smit: I had an awesome customer service experience; one of the best I've had in years. Thanks Christina and others in the store that helped! They made extra effort to obtain an Iphone 14 Pro from Detroit for me, were extremely patient as I needed to work through credit bureau issues, and Christina followed-up me several times to ensure other phones on my plan were received and able to be ported. This was "above and beyond" customer support. Thank you!

Richard J: They helped set up my son's new phone. Great customer service. Thanks.

Rob Hall: This was hands down the best experience I have ever had at a phone store. My wife and I went in to get new phones and transfer service and our sales expert Dan could not have been better. Very transparent about the whole experience and made sure we were going to be happy with what we left with. This is the only place I will go in the future for phone service. Period.

Alejandro Tosta Castillo: Mi big review today is for Christina! She has been such a great help the last times I have been in the store lately. Christina have helped me to get my new phone and some other for a family member. She is always able to help unconditionally and professionally. She goes above and beyond because she is amazing! Christina is also friendly and super polite! Thank you for your help Christina! If I could, I’ll give you one trillions stars!!!! You are the best!!!!!

Guy Murphy: Dan & Zack are truly professionals at their jobs. Personable to a fault and humorous. We are a retired couple bringing in iPhone Model 6's. Got a good laugh. They treated us with respect and the upgrade, a twofer, was perfect for our budget. They had us up and running in about an hour. Paperwork, humbug. Even synced my iWatch to a separate SIM so easily. This is one excellent T-Mobile store. Hope they're around for the next upgrade.

Grant Holback: Everything was organized and they were able to answer any and all questions we had! They were also able to provide support. Overall, we were very happy with our experience in the store and with the staff!

Khalid Alqaraghuli: Excellent customer service by Dan and Anita. I highly recommend this store!

Sherri T.: The staff are always so helpful at this store!

Larry Sommerville: For 3 weeks , I have been trying to replace my phone, I have spoken to n numerous tech support !My replacement phone was proven to be shipped to the wrong address and I'm not getting any progress to what was T-MOBILE mistake !

Dion Gullett: Great service, I was very impressed with Alfonso Herrera

Eric Beaudin: Not all T Mobile stores are created equal! This store is the best!We were looking to transfer some lines and get a new plan and went to other stores in the area first. We were about to go to Verizon and made a last ditch effort to the Washtenaw Ave. store. So glad we did. Christina and Ty went the extra mile. They’re knowledgeable, nice, energetic, and transparent. You’ll get the best promos, even without asking, and might get some swag too if you’re lucky.Thanks Ty and Christina for helping us when It seemed no one else would and Joel for running a great store!