Best Car Rental Agency Ann Arbor Near Me

Amanda Hawkins: The couple that run this location are the sweetest and most professional people of any business I deal with! They are always cheerful and helpful! It’s people like Mo and Millie that make me honored to be a loyal Hertz customer!

M Srour: They will go all way to give you the best service , great thanks to Moussa .

Sally Lovell: After 2 horrible Hertz car rental debacles - Mo and Mindy knocked it out of the park. They are a great team ~ really care about customer service!

Christine S: Very nice, professional staff. I appreciate the personal touch they provide. Very accommodating to my needs. I highly recommend.

Jill Loebbaka: This location was great!! Millie & Moe are super friendly and very accommodating and helpful with any of my needs. I appreciate everything! I will definitely rent at this location again. Thank you so much! ❤️⭐⭐⭐⭐⭐

Pam A: I wish I could give 10 stars. The staff went above and beyond getting the right car for my long trip to Alabama. They absolutely care about giving the best customer service. The car was ready on time (and it was the busy graduation weekend for U of M), and the whole process of getting into my rental took no more than 10 minutes from start to finish. They even were genuinely interested to find out how my trip went. I will use them every time I need a rental, and I will refer everyone I know to this location! I can't say enough good things!

Michael Lincoln: 2023. Still taking reservations for cars that are not there. 1 star.

CFraser: Awesome place to rent a car. The staff is amazing & actually cares about their customers. Highly recommend!

David Vipperman: the best

Jordon Giglio: Difficult to find (inside hotel)No one was there upon arrival, the door was closed and the lights were off. No one at the hotel knew how to get ahold of them. Waited for over an hour for someone to show up, they never did. Called corporate to explain my situation and they suggested that the person was on a bathroom break or lunch and suggested I keep waiting.

gail ivey: I have going to this location for 15 years. I love there friendly service and excellent car service. I will always appreciate there love

Emily Snook: Awesome service and the people were very very nice and professional love this location!!

Vivek J: Love renting from here, they are nice and take care of you well and also give upgrades whenever they have one available. The last time I got a doge charger as an upgrade 😁😁😁

Amy Scott: Amazing customer service! I was getting my car serviced at a local dealership that was going to take a couple of days and they were suppose to have a loaner for me. No loaner so they sent me to Hertz. I was literally in tears because of the morning and not knowing where i was, etc. Mildred was so patient with me and gave me detailed directions. She even offered to stay on the phone with me until I got to where I was going! Absolutely amazing. Thank you!

Martin P: Rented here Jan 2019 on a snow storm date. Couple agents here are the best I ever seen in hertz. I m president circle

Shawn Hall: This Hertz location has staff who are working their butts off to make people happy with limited inventory and very limited staff.

krishie347: Great location. GreAt service

KnightInd: Highly recommend. They were quick and kind. Probably one of the easiest rentals I've ever done and will be going back next time I need to rent a car.Not only were the folks awesome, it's an easy in and out as far as roads and access to the highway.Note - the office is only accessed by entering the hotel, walking past the lobby desk, and turning left. You'll see the small sign for hertz rental above a pair of chairs. I had walked in expecting an outside access door or a sign direction me once I entered the lobby but had to ask at the desk where it was located.

Rocio Adame: Great service

Steve Jeryc: I dropped my car off over the weekend and there was an error made and the car wasn't checked in. My $115 rental bill ballooned into a $1600 charge and they are almost impossible to reach via the telephone.SO frustrating!

Mitch Johnson: If I could I would give this place zero stars. My pick up was supposed to be at 11 AM. There was no one there at 11 to pick up my car. 10 minutes later someone arrived. I waited in line and finally made paperwork out 11:25. I already pre-paid Plus I did the pre-check in online. If that wasn’t enough I finally got out to the parking lot for them to bring my car to me I looked at my paperwork and it had somebody else’s name on it. It had someone else’s name but my credit card information on it. It also was not the right company I booked through online. It said I booked it through Avis I didn’t I booked it through budget. So they had to redo my paperwork and I had to wait again. They brought my car out to me and it was filthy Inside and out. The guy that brought it to me would not correct anything he only offered me an eight dollar car wash. He said he couldn’t get me anything else. So I took the car and had to fight with budget on the phone which cost me more time I did not have. If it will let me I will love the pictures of the car they gave me and wouldn’t make it right. Finally at 11:58 I could finally leave. It also cost me extra because my other rental was late. They took nearly an hour. I will be going back to Hertz and never use them again!

Margo M. Mahan: Unless nature has guaranteed that you will never get sick, rent elsewhere. I have a one way rental that I was to return to this location last week. Unfortunately, due to COVID, it’s been sitting in my driveway instead. Now that I’m starting to feel a bit better, I was hoping to finally return the car today. I naively assumed that after three years, like most businesses, Budget has a non-punitive customer friendly procedure in place for COVID-related rental issues. They do not. My options are to: a. Pay $270 for Budget to tow the vehicle 5 miles from my home to their location; b. continue to pay for the vehicle to sit in my driveway by extending the rental, or; c. drop the vehicle off in the lot, unlocked, with keys inside, then call to let them know it’s there (which likely means I’ll have to call repeatedly until someone at the location answers before my calls are forwarded to someone overseas). Option C enables the staff there to take precautionary measures against COVID (as it should). It also forces me to break quarantine and ultimately expose, at a minimum, whomever drives me home afterward (a Lyft or Uber driver, friend, etc.). In other words, it protects their staff’s health & well-being (as it should) and keeps business moving with my rental back in circulation — customer and public health be damned. This is my first time renting with Budget. Well before the COVID pandemic, the non-airport locations of other rental companies, at least in other states (I’m relatively new to MI) have provided car pickup and drop off services for seniors, folks with disabilities, and in extenuating circumstances such as proof of illness. That is something that Budget does not do. Now I know. This is also my last time renting with Budget.

Steven Eckstein jr: It was fast. The guys at the front desk were awesome.

John Manney: Does not accept debit cards. After making a reservation the guy handed my card back and said there was nothing he could do.

Christie Scanlon: Ibrahim was so helpful. I highly recommend Budget!

Marc-Grégor Campredon: It is the same agency than the Avis. Not the most amazing location but glad there is that option. If you are a UM employee don't forget that you will have a discount with budget.Here is what we said about the Avis (and this applies to budget).We like this specific location. Our choice for any friends or family visiting us.They are not super fast, like any rental location. Cars are somewhat ok and somewhat clean. It is a little bit of a luck factor. They don't have a big choice and it is logical.Make sure to note your fuel level, taking pictures and double check your invoice. You will probably have some mistakes made along the way. When you call they will fix the mistakes made ... Won't give five stars because we always need to double check everything.There is sadly very few other option in Ann Arbor. It is fair and that is all. 4 stars.

Yuqing Qiu: The staff there are really nice and highly efficient. I've rent twice from this place and both were very good. There was something wrong with my card this time but the staff helped me resolve it very quickly. The cars I got from this place are always of high quality and easy to drive. This time the staff gave me a spacious SUV and helped me drive it at the front door and wash it. Highly recommend this place.

Ann Pate: Called them in the morning and they had me in a car and on my way before 10 am! Very personable, easy drop off, all around great service!

Allison Murray: I promise I will never rent from this budget ever again these people took my deposit and told me I would get it back once I returned the vehicle I extended the vehicle for another 2 weeks and had to fill out a new contract where another $200 was taken out of my account and I was told my first deposit would be put back on my card within 24 hours my money never came I called then for 3 days and was put on hold for more than 30 minutes each time if anyone even came back to the phone. I was then transferred to customer service after sitting on the phone for so long each time where they put me on hold for another 30 minutes each time. When I finally got someone on the phone they gone tell me that I was not getting my $200 deposit back cause it went towards my rental after they had took money out my account for the rental everytime. Something told me to go to Enterprise. I font know why I trusted Budget. I already knew they wasn't good business from the one in South Carilina. I didn't think they was crooked everywhere, but now I see...I'm telling you if you want Quality service don't come here not only is the rental places run by children but customer service is tooNEVER AGAIN...

William Griffin: If I could do negative stars….I had a guaranteed reservation. $25 Uber ride to location. No car. Not available. The shop had been open 3 Hours prior to my arrival; they could have notified me. They did not. Offered a vehicle for me to go get AN HOUR AWAY. NOT A SOLUTION! Called 3 times from the rental location. Hung up on. No help from budget or Expedia. Watched them not help 3 other people while I was there. This company is THE WORST!!!

Iman Sheydaei: Friendly staff and efficient service! Ibrahim helped a lot with the reservation and extending my reservation!

Shawn: Some of the other reviews talk about how this place is operated by children. Well, I can verify this. . . I picked up my car yesterday and noticed that the employees are all teenagers. They have almost NO knowledge about ANYTHING at all. When you speak to the staff or ask a question, I suggest choosing your words carefully and use brief sentences. Do NOT overwhelm the staff with multiple points / questions at the same time. If you do, their programming will fail immediately and you'll be given an unhelpful, default response. Think of the experience as similar to talking to a robot that's been struck by lightning and needs to reboot. If your question or statement is acceptable to them, you'll immediately face a, brief, blank stare with little indication that they heard or understood you. Don't panic, this is normal. After the initial pause, you might be given a response. When it comes, their response will be mumbled at such a low volume that you'll barely perceive it. This, combined with the fact that everyone speaks at the floor or otherwise away from you, makes communication challenging, at best. . . . There is no customer service here, don't expect any and you'll be fine.I think I figured it out. Other reviews mention a character named Ibrahim, who, I think, manages or owns this location. I'm guessing that Ibrahim has hired his kids or other family members to run things when he's not there. Or, maybe he hires "at risk" kids in order to give them a job. That's fine and all, good for him (them). But, if you rent from this location, know what you're getting into. The price was good. But, "you get what you pay for."As an addendum to my above review - I picked up my car on a Sunday for a four day rental. They quoted me a price of $40.99 per day, plus taxes and other associated fees. I called on the following Tuesday to extend my rental for another 3 weeks. The person I talked to said that this was not a problem and I'd be charged a daily rate of $49.00. Huh, $9.00 more per day than I was originally quoted? The icing on the S**T cake was that they took over $1,700 from my checking account right then and there WITHOUT telling me they were do so. I was beyond livid as a result of this. I decided to return the car as soon as humanly possible. While cleaning the car I found a rotting tomato under the passenger seat, an old iced tea bottle and a business card. Wait. . . maybe the tomato was the icing on the S**T cake. In the end, they refunded the money they stole from me. But, still, one of the worst experiences I've had with a business.

Jason Giarmo: Worst customer service you can get. Do not go here to rent a car to any other options in the area.

Michael Szkarlat: Rent somewhere else if you can. Filled up the gas tank immediately before I dropped off the car and was still charged for refueling at like 10$/gallon. When I called they just removed the charge which is fine, but it seems like it's just a scam and they expect people won't notice and will just pay it.

Brendon K: We returned our car here. Found out they close shop earlier than our contract required, which meant that we left the keys in the car and just left it in the lot as instructed by the 800 number. Found out the next week that the location didn't bother closing out our rental the next day- or ever. They left us with a $1k bill while they totally kept renting the car out to other people. It took getting a new car at a whole different location and then getting them to override the charges to even know that anything was wrong because apparently no one could be bothered to tell us beforehand. Never renting with Budget again. We're frugal, but there's a limit.

Denise Brooks: This rental agency is very unprofessional! It’s being operated by teenagers who don’t tell you important details regarding your contract! For example, if you don’t call and extend, there’s a $20 per day late fee that you will inquire as well as a $10 extension fee! I dropped my car off after hours and was charged for an additional day! At the end, I was charged $314 for a four day rental that was $41 per day! Such a disgrace… MY COMPANY AND I WILL NEVER USE THIS LOCATION OR BUDGET RENTAL AGAIN!

Jake Manderfield: 10 AM is when they say they open on Sunday, but don't worry too much about getting here at 10... they sure don't. Takes them 15 to 20 minutes to get their system up and running. So your lucky if you get help by 11...

Katerina Fomicheva: Ok only 1 star to this location since isn't responsible for customer service. We got the confirmation from budget car rent. However, when we come to pick up the car we only met teenager which told us that they don't have any cars available. Really, no calls or texts from them..

Chinedum Okwudire: We rented a car for pick up at 7 am. The office was closed at 7 am. Several people were waiting and wondering what was going on and some people had to leave. At 7:35 am the agent shows up. Very unprofessional.

Justin Braun: Employee didn't seem to care much about being friendly, having a personality, or anything to do with me. If you're looking for a business where the staff is more than inconsiderate robots that are programmed to do the money hungry corporation's bidding, without any option, you will need to look elsewhere. Do yourself a favor and take care of it online where it's cheaper, faster, and won't try to push overpriced and unnecessary insurance on you. Oh wait, yes it will. Good luck and remember, budget rental cars are the fastest cars. I heard you might get a discount code for the best drifting and burnouts. Drive safe.

Joshua Lewis: Very smooth process and Lexi was extremely helpful throughout.

Benjamin Chait: Upon arrival to pick up our reserved vehicle, we were informed that they were in fact completely out of cars (yes, including the one we reserved) and left us on our own to figure it out. Poor service and extremely unhelpful. Do not go here.Update: Talked to several locals in the area who had experienced the same phenomenon with this location.

S: Started off a little rocky with one of the staff when I originally got my rental and this review would have been totally different if Colton wouldn’t have stepped in and made things right. Would definitely recommend this place as long as you deal with Colton.

Max Reddick: We use enterprise through my employer and Colton at this location is the BEST. He ensures we get what we need and has no issue going the extra mile. Thank you Colton.

christina gomez: Terrible customer service from the man at the desk. I had a reservation to pick up a car at 8am was told the day before I picked up the car that it wouldn't be a problem to get there between 8am-10:30am because my schedule was busy in the morning. I arrived at 10:30am and the male desk worker told me that they gave the car to someone else because I wasn't there at 8am. Zero compassion, apology or professionalism from the man even though this was an error on his part. I would not use or recommend this location to anyone.

Ms.: I thank everyone at the Enterprise on Jackson Road in Ann Arbor for being so kind. I rented a car for 24 hours on Thursday through Friday. On Friday my meetings and appointments were backed up. By the time I made it to one of my meetings, I knew I would not have enough time to make it to my other appointments. So I called Enterprise. I think the supervisor answered. I explained my dilemma to her. She was very understanding and offered an additional 4 hours at no additional cost. And it was on a busy Friday. I hardly ever have a great reason to write a great review. I'm truly appreciative of the quality service I received!

Frederick: Great service, got free upgrade to a nice van. $60 pet day.👍

Carli Fine: Thank you so much for the umbrella so that I wouldn't have to walk home in the rain after returning the car!

Wenche Borgnakke: Nice small place close to downtown Ann Arbor, convenient.

Elizabeth Ann: I was having some problems with my reservation which was a corporate issue. Although corporate kind of sucked, the local manager was really awesome and helped make the best of an unfortunate situation. I highly recommend their services! I will be going back for sure.

Dan Clampit: Not much needs said. The woman working was very friendly and had us in a rental quickly. Would definitely use this location in the future.

Nikita Davis: They really need to improve their customer service.

Joy Martin: Friendly employees, short wait times, and well-kept vehicles.

MONA ALAMRI: I needed some info about buying a car and the rental manager answered all my questions. Honestly, his advices were very helpful and many thanks to him!

Vivek Rai: The experience was positive. The rental manager answered all my questions. No surprise costs at the end of my rental. The car was clean and didn't have any issues.

Mark-Anthony Lingaya: horrible service and unwilling to accommodate customers. would definitely recommend another Enterprise in the area if you need assistance.

Samantha Hughley: Overall wonderful, SUV was nice.. I will be honest they could have vacuumed and it was in need a Car wash badd, however check in was smooth, in and out, associated she was politely … I did have to keep the truck and extra day was able to call in (got transfer to another branch) but it was smooth they just charged my same card on file, retuned car was met outside, she added 20 credit back on my card for my LYFT ( I guess do to all this they don't drop you off no more) , however she left the car unlocked so me and my daughter could wait for our LYFT........

Jean-Gabriel Young: Location closed but entreprise will still rent from it online and force you to go 3 miles out of town for pickup, without warning. Unacceptable.

Anne Kelly: The staff at the Huron St. (Ann Arbor) site was courteous & accommodating. I appreciated their contacting me to verify my plans to return the car. It was especially nice to learn that my Costco membership offered a lower price on the rental.

Jose S.: They don't pick you up or drop you off ... their drivers are always very "busy".Had to walk back home half a mile while it was pouring rain with my elder father...

Ahmad Daniels: Great customer service and quality vehicles. What more could you ask for.

Richard: STAY AWAY. The worst service you can imagine. If there are even 4 people waiting to get a car, be prepared to wait upwards of an hour. One of the ladies had no idea how to do her job.

Guess What: Avoid at all cost unless you want to be scammed out of 700+ dollars. Yes, you read that right, more than seven hundred dollars. We were charged more sneaky fees that we explicitly said no to than what the car rental itself was worth.Came to pick up a car paid for fully except some 50 dollar fee on Expedia. Got asked about insurance and said "we paid for the regular Expedia coverage". The clerk mumbled something about how "well you should have more" and then added 400+ dollars of insurance charge on top of our 50 dollar fee, and then another 200 dollars of other fees and taxes.When pointed out that this does not look right at all, since the car itself was about 600 dollars, the clerk had the audacity to say "oh I cannot change it now, if you want it now you have to pay for the car and then speak to my manager on Monday". Confused and thinking the 700 dollars was the cost for the car + the insurance that he cannot remove, we paid for it and left, only to find out the 700 was ALL EXTRA.Hertz is running a massive scam here and we will be disputing this with the credit card company if Hertz does not sort it out. We said multiple times to the clerk that we did not want the insurance, and it was added on without our consent anyways. Absolutely infuriating.

Mustafa Elshami: No reservations work!!!

Bruce Tormanen: ez in &easy out

DJ Booker: I had reserved a Tesla for rental and when i got there they said they didn't have any, can they interest me in a different electric car. After getting upset with them they magically had one all of a sudden.Then at least an hour of time wasted going back and forth between their online system, call center, and this location just to extend the rental a week. Now i'm late and doing this review out of anger, making me more late

Victor Hugo Rohden Prudente: I had a great experience. Easy to pickup and return.Everything was fine.

monae mack: Going through expedia for the rental was amazing and fast

udo Riedmann: all good also have e returne ...no problem .....

Lindsay K: I received a great car on little notice that was a fresh new model and very clean, great customer service…a much better experience than another local big company I used about a year ago that didn’t work out so well.

Leronda Flemming: If I can rate them negative stars I would. If this is your last possibly resort still look somewhere else. The lady at desk was rude when I originally picked up the rental. When I turned in the rental she claimed I requested services I never asked for.

Emily Snook: Very very disappointed I called 7 hours prior to showing up and they said they would have a car because my current rental car is having tire and transmission issues and drove way out of my way for the lady working there to be no help and they did not get me another vehicle

Paul F: Outstanding service from a great staff! They proactively emailed a few days before the reservation and quickly responded to a couple of my questions. They picked me up right on time and had my rental ready to go. When I left my sunglasses in the car, they had them ready for pickup. If you can navigate around the phone menu to a person or get them on email, you are all set. Really a night and day experience from any airport rental car location.

Christina Marie: Staff was great but our rental was supposed to be 11am to 11am two days after. I guess we came in 5 minutes early so we needed to drop off 5 min early and didn't realize it and they charged us 12.00 for being late. We had it there before 11am but we were 2 min later which was earlier than 11. Our car was also dirty and for the future they need to inspect all areas of the car cause the fold up cup holder back seat was disgusting

Ajay Jha: Bad experience form the branch. First they delivered a car with very low tyre pressure for which I was to waste my time. Than next day, its key got locked. Further, I got a flat tyre which took almost entire day to fix ...apparently tyre shop didnt get the approval from hertz on time till I had to call up and remind. Overall...a very frustating experience .

Elaine McCubbin: Did not get the vehicle we requested. Specifically asked for a domestic product weeks in advance and got an import anyway 🙄🙄🙄Lesson learned, go to the airport for bigger selection

Steven Whetstone: Thanks for making the drop off easy!

Jac Chatain: Try calling and follow the prompts won’t let me book a reservation, try talking with someone won’t answer, phone rings then pick up and hang up on you. Try using the App select a store for reservation and just go’s to a white screen and won’t load. Awful costumer service.

Brian Cylkowski: Reasonable service

A Alvarez: Got the car we asked for and needed for our family trip. Will be using this location in the future. Thank You so much!!

Donald Vliet: I had a very good experience. The service people were very helpful.

kocoa D: There was an unfortunate event that caused the shop I was going to rent to close for that day. Instead of leaving us stranded, Enterprise called us in advance, explained what had transpired and then checked other near by store and I was still able to rent my car! On top of that, when I went to other store, they not only had a car for me, but when I arrived they hustled and had that car deep cleaned and ready to go so I wasn't delayed in any way. I was very impressed not only they had accommodations for me but with the timely manner, amazing!

Electric Media Production: Such a hassle

Mugsgame _: I highly recommend Enterprise at both the ann arbor airport and jackson rd locations. Very friendly folks and they make it so quick and easy. I have used them countless times and I have never had even close to a bad experience.

virgil mingas: Very professional and eager to help.

Christine Prodoehl: Absolutely the worst customer service! A no star review would be more appropriate for this employee! Was to upset to get her name ...Said she was the manager.....

Kevin Alexander: They were great, quick service in and out.

Doug Sobotka: Enterprise customer service was acceptable for rental. However Enterprise could not find vehicle upon return and accused me of not returning it. The operator did not know where the key drop box was located at North Las Vegas Airport and thought I had not returned the vehicle. It worked out and everything is OK now.

Bill Hall - Ikon Videography: Agents at Ann Arbor Airport performed well under considerable pressure from customers on a football Saturday. The car was clean and pleasant to drive. Return was simple and prompt. I'll be back.

Bruce Tormanen: quick and painless ..picked up my car ~ 5 minutes very nice, friendly and flexible!

Gavin Chiu: Do not use their dropbox at Saturday. They will charge you extra two days because they don’t check the key drop box same day.

Rebecca Lentz: Would give a 0/10 if possible. They take reservations for noon on saturdays but they leave early for lunch. If not for some last minute help driving me to the DTW location I would have missed my grandfather’s funeral.

Tatjana Stankovic: I would give you 0 stars if it was possible. went an hour out of our 6 hour car ride to pick up a rental car for friends, called to make sure one was reserved, when we got there there were no cars for us.

Jesse Reynolds: This was going to be a 1 star review after some trouble using the website and contacting our acct manager. then I talked with Bill at the counter, and now it's a 5star review because he really went the extra mile to make sure I was taken care of.This is exactly the sort of person you WANT representing your company.THANKS BILL!!!

Jan Radesky: Nice people. Quick service at the Ann Arbor airport.

Mikayla Richards: Called about 30 mins before close told the lady we were on our way and the lady said that was fine and she had a car for us. Got there a 10 mins before close and they were already closed! Makes no sense

PrettyLittle Personalized: My rental had a flat. I changed vehicles in KY. The Enterprise in KY was very helpful although they gave me a much smaller car then what I paid for. I did not have enough room to bring back all of my material from my work function so I had to pay to have them shipped. The Branch Manager in Ann Arbor ( airport location) would only comp me $100. The cost was over $80 and again I had a smaller car. He stated that's all he could do. He would not allow me to speak to anyone else. He told me to file a complaint with corporate. He was very unprofessional, with not an ounce of sympathy or empathy. I will never rent from this location again.

Heather Strozeski: Great service, quick and easy! Clean car and friendly staff. We rented a car for our family trip to Florida. We are so happy with Enterprise and would recommend.

Curtis Hoff: Horrible service. Unprofessional people. DO NOT RENT FROM THIS LOCATION!

Bill Collins: Always very customer-friendly and easy to work with.

Spanish223: I get my work rentals from the Jackson Rd location and continue to be pleased with my service. I always receive at least the level of car I have reserved or better. The cars are clean and I appreciate the thorough walk-around before taking the keys. The employees go out of their way to make me feel taken care of and my projects appreciate the policy of only charging me for the days I have the car if a work trip ends early. I use this location because it falls within the radius that Enterprise will drop me back at home when I return the car and the person driving the shuttle is always kind and professional. Enterprise will continue to get my business, for work and personal use.

Richard Schuster: Good to do business with

Berni: First time using thus location. Clean well-staffed facility. Knowledgeable and polite agent. I had to ask questions to get information. Only the bare minimum information was voluntarily given. Car was not as clean as expected, especially front windshield and backseat passenger glass. Information Center was not showing speed and I had to figure it out. I would use this location again.

John Chamberlin: Our experience was top notch. Easy to reserve a car. The car (a KIA) was just fine. We needed to extend our rental for a few days and all that took was a text message to Calvin. Thoroughly satisfied. We'll be back.

Chris Wardius: Great customer service

Dennis Wallace: Great folks

Jeffrey Pieske: Friendly and helpful staff.

Sophia Yang: Bea and Armani are the most wonderful people I’ve met. It’s a great experience to rent a car in this store. Their cars are in excellent condition and they did everything to help customers.

mcj1992GOE: I had a great experience working with Calvin and Hamani, they both made sure I was clear on rental terms, had a clean vehicle, and they also were proactive in contacting me when my insurance coverage was close to running out. Very glad I went with them and I would recommend both Hamani and Calvin to anyone. Thank you again!

Odin Jakobsen: Good customer service, offered a lift home. Would recommend!

PA SHIMO: Very friendly staff, clear explanations, and clean carsgreat car rental

Jake L: Took my Truck into Varsity Ford, Warranty covered my rental, so Enterprise came and picked me up from Ford!Rented the vehicle for 3 days, was great, no issues what so ever! We did a walk through in the rain no issues, and I took it back after a car wash, no issues. They even gave me a ride back to Varsity Ford!All 4 people that I dealt with up there where kind and professional.I can't remember all the names but shout out to Jowan, had a great chat with on my way back to Ford!

Steven Eckstein jr: Said I'm on the do not rent list then gave me 2 numbers that didn't work.

Deb G. (BlissfulDeb): I recently had to rent a car while I had mine repaired. I always go to Enterprise. You don’t have to wait on the phone hardly which is great. You can also schedule online. I like to call. Anyway, they’re fast getting you set up and explain how it works clearly. If I don’t understand, I feel very comfortable asking a question. Jacob Henry assisted me and was very kind, he made it quick and simple. He greeted me when I brought car back then quickly got me on my way. Very convenient car rentals! Reasonably priced with many options.

Kita Brown: I currently have a rental. While on the road the dash started flashing service engine/oil change needed. When we contacted this office they said trade it in. That was an extra hour drive away. We then called customer service, they said trade it in or take it to pep boys. There was no concern for our issue. When we went to get the oil change we were told “that car needed Jesus” there was 0 oil, engine was knocking (which we heard but didn’t think oil was an issue in a rental out mistake) and had we continued the car would have likely blown up. This is unacceptable service, they told us not to believe the sticker that said 3/22 was the last oil change. They said don’t believe the dash that says it needs oil. They said we should believe them because their system said it was done. I am so glad we didn’t listen to them or we could be dead or seriously injured. This used to be the only car service I used, I no longer feel safe or comfortable. Hopefully they see who is falsifying the paperwork so this doesn’t happen again.

Joe Victory: Signed in incognito. Want no public affiliation with this company.1. Picked up car first thing in mourning. Car was covered in frost. Employee still insisted that we walk around car and “inspect it”. When refusing the “insurance”, stated any damage that is currently on car will be my responsibility.2. Drove straight home. Two hours later, car is now defrosted. It is filthy. Not just the exterior. Inside and out. However, the sign hanging in car assured that the entire car would be wiped down. Not even close to being cleaned.3. Codes that showed up on dash. “Low FOB battery”. “Oil change needed”. “Low tire pressure”. Three tires 8 – 10 lbs low.4. Local rental location now closed. Called 800 number twice. Both customer reps said a supervisor would have to call back. Nothing.Will never rent from this company again.UPDATE: I was sent an email from Enterprise because of this review. I submitted my info as requested, and again, was promised that someone would follow up. Nothing yet. I appreciate the immediate response from them here on Google but its just a response for the public to think that they are concerned. They are not. Enterprise is a good rental company if you have no problems. If you do have any issues, do not think you will be taken care of. Wish I could leave “0” stars.

Kit Howard: After discovering that the online inventory did not match what was on the lot and the car I had reserved the night before was unavailable, the staff at the Jackson Rd Ann Arbor Enterprise office went way above and beyond to find me a suitable vehicle at a manageable price. I had no flexibility in terms of timing and thanks to them I was able to take my trip as planned. They demonstrated wxcellent professionalism and customer service and I will definitely use them again when I next need a rental vehicle.

Tario McFadden: Friendly staff

Damian Farrell: I have great reception and retums experiences! Thank you to Lexi for exceptional service!

Kb Amber: I rented a car with enterprise and treasure and cheveon was a big help thru the whole you guys are great

Shajil Muneer: Excellent service

Abou: I was here once and I really didn't like the service with the staff services (especially with the manager)

WRLDCLS92: Completely satisfied with staff at this location always calling to confirm m, follow up to see if I was satisfied and full of smiles and laughs when I come in. I gave four stars because the inventory is tough. I’ve had cancellation on specific cars which I know is outside of the staffs hand. Other than that I take a car I don’t like just because I get to have exceptional customer service

Dana Wilkinson: We had a great costumer service experience at this location. All staff were very friendly and helpful. Our only complaint was that the car smelled so bad/strongly of cleaners and maybe musty smoke or other issue? It clung to our hair/clothes and basically put a damper on our long hours in the car.... The inside windshield also really needed a cleaning.

Rachel Basse: Fantastic customer service is what you can expect from every single person at this Enterprise. I needed two long term rentals and they worked with me to get the best vehicles possible within my budget. They make everything as seamless as possible, highly recommend!

Nicolas Popa: While the staff was very polite and patient, the service leaves much to be desired.I had a flat tire on my vehicle, and the 'kit' they include with every vehicle to put on a donut does not include a jack, leaving me stranded until I could get in touch with AAA.Never again.

Ben Oliver: As always have never had an bad experience when renting from this location. everyone is professional and very helpfully I will always rent from this location when in town. Mr. Oliver

Gina Dahlem: The service was outstanding! Q listened and helped me with my rental with utmost professionalism and courtesy. Will book with them for my future rental car needs.

Esther Akintayo: They treated their customers real good with respect and loyalty.

Linda Charboneau: The people here are super friendly and go out of their way to make the customer happy. Extra shout out to Q who went above and beyond for us, we really appreciate you!

Amy Nelson: The employees had the pleasure of working with were prompt knowledgeable and very friendly. Made the process so nice and smooth.

Mike McDowell: Had my license 2 debit cards my social security card and birth certificate but they didn't let me know until I arrived I needed a utility bill..... SMH I just drove my own car and saved over 1000 dollars for the week thank you very much.

Jen S.: Staff was very helpful and friendly. Excellent customer service.

Terissa Howard: Excellent customer services.

Dane Galvin: Worked with Jowan multiple times. He is professional, kind, and knowledgeable. They are a great location to work with.

KR!ch: I needed a ride car totaled, instead of this location helping or sending someone literally a mile around the corner, I was told by the female manager I have to get my kids from day care EVERY ONE HAS KIDS YOU ARE NO DIFFERENT, YUR AT WORK TO RENT CARS TO PAY FOR DAY CARE RIGHT?? funny how ppl act like there not human…,.day care u could call, it’s your JOB to rent cars, this location is very unprofessional not helpful at all. I rented a car from another location

Tanner Oliver: Hamani Thompson hooked me up with a dope Mazda 3 as a WALK IN for my surprise engagement Canada trip with my now fiancé! Definitely recommend this business!

R Daitota: This location is so convenient , always has professional and courteous work force. The day we visited was an extremely busy day for them I guess!! Place was packed with customers. All of them worked as a team and tried their best to make it a plesant experience for everyone. The manager here ( I forgot her name but starts with T ) is definitely a super human ! She was so quick when it comes to rentals and a professional yet friendly personality. It was a very plesant experience overall.

jholosh: A Professional, timely and helpful service

Staci Hackbarth: I had the worst experience of my life this past weekend with this company. First they give me a vehicle that had a faulty electrical system. I had to drive to 3 different locations (taking me 5 hours total) just to get a vehicle that was within the agreement of my rental. Now at this time the company has over charged me almost $600 and after 18 phone calls in 3 days they are telling me I am going to have to wait 10 days and call back to discuss the money they additionally took from me. Thank you AVIS for ruining my weekend trip, making us 5 hours late and delaying my life because I had to spend so much time on the phone with your company trying to get this to the point of being told I have to wait 10 days to discuss everything. Your company is the worst!!!!!

Deborah Bohn: Great local help and cost. Extending our rental by one day was very easy.

Neil Gurnani: Rented a car this past Thursday, had a pleasant and very smooth experience!Special shout-out to Ibrahim, who made sure my pick up went smoothly and demonstrated excellent customer service by pulling up the car and driving it to me (valet style). I also had a reservation for a Full-Size sedan but was upgraded to a full-size hybrid Honda Insight 2022.Would highly this place to anyone looking to rent a car in the Ann Arbor area. 5/5 great service! :)

Tom Lovejoy: Absolutely dreadful experience. Exterior of car filthy. Couldn’t see out of the window. Had to spend time searching for a car wash. Then discovered tags expired 3 months ago. When I reported expired tags I was told car is indeed registered until April 2023. So…why isn’t this reflected on license? Hours wasted on phone with Avis to switch out car. Avis is epitome of a company that’s lost its way and has not care for the customer.

TommyGunn5609 II: Great place, with great people. They have some hard working guys here👍👍

J K: Didnt open on time Sunday morning. Half dozen of us waiting by the time they showed up.

Tony Balestrieri: Employees are rude and have no idea what they are doing. Im pretty sure the guy was asleep in the back when i came in. I had to turn the lights on and they had been open for hours. Both guys are rude and seem like they could care less. Made renting a care very frustrating. Will NEVER DO IT AGAIN.

Sheri Hessling: Fabulous!!great when in need of a SUV in a pinch!! Clean , and super friendly staff!!

Bokai Xu: I rented a car about a week ago and when I picked the car, the tank was only 75% full while the agent said it was full. And the car was not in good condition at all as during half of my trip, the dashboard showed that the tire pressure was low. So I changed to another car. And although I have prepaid the rental, when I returned the car, I was still charged another amounts. Not sure why. Really disappointed and bad experience.

Rosemary Wells: I was provided a rental car with the service engine light on, was told to take it to the GP gas station to have it checked out, went to GP only to find out that the service department was closed. I was not able to get another vehicle. There was 3/4 of a tank of gas when I picked up the vehicle, but I did return it full 4 days later.

Jason Ibarra: Standard local rental counter

Tim: Made a reservation online when I got there apparently they didn't have the vehicle or anything avaliable for me. Called customer service that was a joke would only transfer reservation to another location but couldn't guarantee there'd be a vehicle at the new location. Made excuses that the one I selected hadn't been returned but couldn't explain why I wasn't notified before getting there if thats the issue.My vehicle is down so im kinda local. Thankfully, I wasn't traveling so found other options for rides but if I flew in or was traveling I'd be screwed. Last time I'll ever use Avis. Wasted time and gas driving to pick up a vehicle that didn't exist. Avis I'd the Walmart of car rentals. Pathetic excuse for a company that shouldn't exist.

Marc-Grégor Campredon: We like this specific location. Our choice for any friends or family visiting us.They are not super fast, like any rental location. Cars are somewhat ok and somewhat clean. It is a little bit of a luck factor. They don't have a big choice and it is logical.Make sure to note your fuel level, taking pictures and double check your invoice. You will probably have some mistakes made along the way. When you call they will fix the mistakes made ... Won't give five stars because we always need to double check everything.There is sadly very few other option in Ann Arbor. It is fair and that is all. 4 stars.

Yunli Chen: Aziz is super helpful for taking care of me and give a nice car

Muneebah Vaid: Very pleasant experiences with Ibrahim, he always finds me a good deal. Highly recommend!!!

Joel Flowers: My company uses a car rental agency 365 days a year for 15+ years. This facility, owner and his service team are the best in the nation / industry. Keep up the great work.

Delia Pastor: Mi queja no es de ésta oficina en concreto. Se averió el motor de arranque y jamás hubiese imaginado semejante despropósito de trato por parte de una compañía como AVIS.Tendría para un libro con el mal trato recibido. Núnca recomendaré a partir de ahora ésta compañía.

Corey Weighman: Picked up a car the wasn't even attempted to have cleaned. Do hair all over the place, it smelled of smoke, and the tank was only 3/4 full.

Martha Neubauer: This location is very poorly run. There were only 2 people ahead of me and it took almost 30 minutes to get my vehicle. This is unacceptable when I did the online check-in.

Mo Mohamed: I couldn’t give 0. Area Manager is not responsive to emails. Promises are made and aren’t fulfilled.Executive elite for 15 years, and this is the worst region to rent.

Lee Swanson: Renter beware! I rented an older minivan for 24 hours from the Detroit Airport National location (near here) and then weeks later I received a damage claim for over $2k for very minor damage at different locations on the vehicle. I did not damage the vehicle during the 1-day rental and was not informed of any damage to the vehicle at drop off.I did my best to defend myself and explain the facts to National and it’s claim collection division, but it did not matter. They wouldn’t listen to reason. It was a headache and now I must pay $2k, which means I also must let others know the risks of renting with National. Please beware!

Xumiao Zhang: This is really a bad branch. I gave 1-star because I cannot choose 0. What they did is not consistent with what they said over the phone call, and they claimed that the phone number listed cannot reach them (so what they said over the phone is not valid). Actually the front desk later indicated he was there when another guy answered my phone call.PLEASE never rent a car HERE. Or if you want to have a try and leave the same comment here, please go ahead.National is generally good. For example, DTW National has far more better cars and the staff there is more polite. It is also not very far from AA (20-25min using I94).

Ed Van Cise: Renting/pickup from the airport was a breeze. Employees were all very friendly.

Vickie Thompson: Dirty car. Items leftover from the other rental.

Corwin Every: I’m an executive elite member with National and this location is subpar. I’ve rented three vehicles, and they've all reeked of varying degrees of cigarette smoke. The rental location at DTW is worth the exta commute.

Geoffrey Culbertson: It was a quick and easy pick up with no issues. The car was clean and ready to go.

Chad Brautnick: I've rented from the Ann Arbor airport location several times now and they have always had the vehicle I needed, fair rates, and really great customer service. This is my 'go to' place whenever I need rental vehicles!

Laura Box: Staff was great!!! Car needed a good interior cleaning.

jeffrey inge: I normally have no issue with National, I rent from a small local airport and receive great service. This time around I left my sport jacket in the car, called the next day and they could not find it. I know that it is my fault, but a quick call to me or even making an effort to see if I return to get it would be appreciate it. You can not be that busy or hardline holding to the rules of a customer leaving something in a car. Very disappointed in this current experience.

Paul Guttman: The people working the desk at Ann Arbor Airport are fantastic and were very nice to work with on our rental. We had an issue with our car not being on site when we arrived to pick it up and they upgraded us to a luxury SUV which worked well for our travels. Our other issue was the cleanliness of our vehicle. Rather than wash the car prior to giving it to us they sprayed it with water to make it appear clean. We hand wash our personal vehicles and this car hadn't seen a good wash in months. Prior to our trip we cleaned all of the windows inside and topped off the tank (the car was only half full when we got it). The folks at National customer service were also very good when this was reoprted to them and gave us a free day on our next rental

Amy K: The Service provider was amazing! She was so patient and wanted me to get the best deal possible. Really can't say enough good things about her. Unfortunately, the van I got smelled like smoke even though there was a no-smoking sign on the car. They were very very busy, and I didn't have a enough time to try and swap out. It ended up being quite bad and gave me a headache. I tried to call several times to see if I could swap out at a different store, but no answer. Anyway, I would give the service rep 10 stars! The car itself gets 2 stars, so I gave an overall 4.

Razvan Burghiu: It started out ok, but drop off was terrible, and I still don't know how much I will be charged. I went to turn in the car after hours, but the drop box was stuck (apparently full). I called in, made them take a note and kept the key to return the next day which is a drive for me. Then after I called again the next day and returned the key I thought I was fine. But no, I get an email saying I'm getting charged extra because they failed to take into account the key delay, even though they had the car, and probably a spare key, since the key I only had one keyfob. I called in again, and they said they didn't know and they'll fix it. Now, I don't know what is going on. The hold is gone, but god knows what they will charge. Your CS is terrible and unreliable, and doesn't communicate between itself.

sundaresh ram: Had a good experience renting a vehicle from here. The staff are friendly and understanding. The only thing is the availability of choice of cars is limited as they are a small place to rent from and many people rent from here. We wanted a smaller vehicle and all they had was big SUV and this happened twice. Apart from that fact, it was a great experience renting from here.

Tuan Trinh: There is no freedom to choose the car.I returned the car 30 minutes late, and had to pay $50 more for 1 hour extra

Patrick Hargrove: Team was polite and helpful but did not have a vehicle ready for me when I arrived. After waiting over 30 min, the vehicle was given to me smelling of smoke with ash on the dashboard, dirty floors, and what looked to be pet hair on the seats. With COVID going around i expected a cleaner vehicle than normal but did not have time to wait even longer. The oil was also near end of life and the monitor/alert went off continually during my trip. This is the worst rental I've had with National by far.

Kumar Sivan: While the car was alright this location fell short in other ways.Wanted to return the car 'after hours' on a Saturday. Was told that there would be instructions how on the confirmation email from National. There was ZILCH in the email from National.Dropped off the rental car on a Saturday evening after hours. It took until the following Wednesday and 2 reminders before getting a receipt.And I am an Executive Elite member at National.

Ashley Marie: Only been here once, reserved what we needed, ended up getting the next size up. Worked out for us!

Jasim Alnahas: I rented from Ann Arbor branch twice, every time I am impressed and extremely stastified by such a super professional service provided from there. I really appreciated what Leecia did for me such a very excellent upgrade, she is always active and professional, and deovted herself to make the customer satifsied.Thanks you so much National for having a person like Leecia 👍

Linda Williams: Got us there and back!

Tom Herwick: Was promised a pick-up at 9 AM sharp at my local collision shop this morning. I'm currently still waiting for them to get their driver over to me. The excuse is that they need you to call prior to needing a ride. Why would I call when you promised me a 9 AM pick up???

Albert L: I am a Hertz President Circle member and I always choose Hertz when I can. I did an one way rental from DTW to this location. When I arrived the location at 5pm, doors are locked. I waited more than 15 minutes until someone showed up without even saying sorry. To be clear, this location closes at 6pm not 5. Even worse, one day after dropping off the rental car, I find that the contract still remains open, and they are still charging my credit card. This is the worst experience I had with Hertz and I suggest the main office take a look at this location.

Kyle Ratliff: Booked appointment for 4:30 pm. Door was locked and no one will answer the phones.

Emily Baker: HORRIBLE! I never, ever write bad reviews about any business but that was a horrible experience. I had a 6pm pick up, and the place was closed?! How do you close before a pick up is supposed to happen? I called the 1-800 number and no one can help me.. they have no cars for tomorrow and if I drive to the airport I have to pay an extra $150 for the same reservation?! Now I am without a car for my Thanksgiving vacation.

Rochelle Raeburn: I was unpleased with my service Haitham Abourayan on 10/09/19. I called to setup a Lyft ride to the rental pickup and he told me I would be receiving a text confirming pickup. I waited for a while and no text came. When I called back to find out what happened, Jeremy stated no Lyft was setup and his associate left to take care of other tasks. Haitham’s carelessness was a huge inconvenience to my schedule. He was in too much of a rush to verify and/or place the order for a Lyft or let his associate know to checkup or complete what he didn’t. Jeremy was very helpful and made sure our needs were met despite his partners lack of effort. If it wasn’t for Jeremey, I would rate this place a one star.

larry gocha: Long story short. My mother needed a car in a hurry. Her vehicle broke down and she needed something to transport her granddaughter to and from school, plus other very important things. She also needed a car with enough space to haul her cello around. Without hesitation they had one available for her and at a great price. Thank you so much

Matthew Lindsey: The company not this location lacks a lot in billing support resources.

Tina Ziemek: I arrived and they didn't have a car for me. Worse is how they handled the situation, they literally highlighted the number on the pamphlet and said there's nothing they could do. That it was my responsibility to call before I reserved the car to make sure they could accommodate my last-minute rental. I get I should have called, but their response was the opposite of what customer service should be. I took it upon myself to call another Ann Arbor Hertz location (East) and the employees over there were exact opposite to Jackson's. I will avoid this location and only go to East.

Leatha Sargent: Truck rental

William Kujala: These guys are 100% the best car rental in Ann Arbor. Great customer service, friendly staff. Jeremy (the manager? or manager in training?) always does a great job getting you out the door asap.

Dave Kiser: Rented a car from them. Didn't notice until the following evening that it was leaking oil. Now we have two spots on our driveway. The one spot next to the line in the driveway is from about 23 hours of sitting (pretty sure the size difference is because the oil ran alone the line), the other from just 10. This is not an insignificant leak. Edit: my wife moved the car to the street to get a photo. Twenty minutes later, she moved the car again, to see how much had leaked. The spot under the car was two inches in diameter. Hertz gave her a new car. That's the minimum they should do, so my rating stands. I'm having trouble believing they didn't know the car leaked.

Linda Benson: Very helpful and professional

Jesse De Los Santos: Horrible and never again. I waited over an hour and a half for a car that had been reserved well ahead of time. According to several people in line, this happens often.

ree G: I am not really pleased with this rental place. First I had the time to pick up my car at 1pm because I had prior commitments after. When arriving the car wasnt ready, it was still in the place where they clean it. So after 20 minutes of sitting in my car, the younger gentleman came out with the car and handed me the key. In the past with renting a car thru Hertz they let you look over the car and mark down if here was any dents, scratches, etc..Well aS I was pulling away I glanced at car and saw some black marks all over the car and I called and the guy who gave me the keys said oh it's mud, sorry. Believing him I pulled away. We came back later that day and it wasmt mud and the car was in pretty ruff shape. I've never rented a car that wasn't nice. Between the smell of cigarettes when coming into the car, til all the damage on the car, and the so called cleaning they did before they gave me the car, it was an unpleasant experience. If I can ask a question it would be if you cleaned the car why would there be a huge smear on the windshield inside, or that the outside of the car was so dirty?Last note, if you are looking for a rental car, run away from here.

Adversary: Aside from a couple friendly staff, this is the worst rental agency I've ever been to. The senior member is unprofessional. You often have to leave your personal car in a beat up gravel lot in the back. The office is terribly slow, sometimes waiting up to an hour just to get your car. It is so slow that I've seen people in line give up, and say they were going to Enterprise across the street. One man said that he had a reservation in the morning and they couldn't give him a car until the afternoon. If you have to go to Hertz, go to another location.

cucos petru daniel: I went there for the only purpose people go there. Prior to this I called to ask about the american issue of the debit card. They were agree to run a check-up of my debit card to tell me if I qualify for a rental. When I arrived, the price for 3 days, medium sized car was around 100 plus insurance. But when I told them again that I only have debit card, the price became 200 😂😂😂

Dawn Ducca: Great service when I went to pick up the car. He helped me upgrade to a better car for a great deal! Will go back here for sure!

Paul Choi: Unbelievably slow service

Quinci Alexander: Good place to get rentals the guys at the counter were very helpful. I highly recommend this place for rentals. Will definitely be going back.

james howard: They made extra effort to accommodate our situation to get us a carThanks guys