Best Van Rental Agency Ann Arbor Near Me

Joshua Lewis: Very smooth process and Lexi was extremely helpful throughout.

Benjamin Chait: Upon arrival to pick up our reserved vehicle, we were informed that they were in fact completely out of cars (yes, including the one we reserved) and left us on our own to figure it out. Poor service and extremely unhelpful. Do not go here.Update: Talked to several locals in the area who had experienced the same phenomenon with this location.

S: Started off a little rocky with one of the staff when I originally got my rental and this review would have been totally different if Colton wouldn’t have stepped in and made things right. Would definitely recommend this place as long as you deal with Colton.

Max Reddick: We use enterprise through my employer and Colton at this location is the BEST. He ensures we get what we need and has no issue going the extra mile. Thank you Colton.

christina gomez: Terrible customer service from the man at the desk. I had a reservation to pick up a car at 8am was told the day before I picked up the car that it wouldn't be a problem to get there between 8am-10:30am because my schedule was busy in the morning. I arrived at 10:30am and the male desk worker told me that they gave the car to someone else because I wasn't there at 8am. Zero compassion, apology or professionalism from the man even though this was an error on his part. I would not use or recommend this location to anyone.

Ms.: I thank everyone at the Enterprise on Jackson Road in Ann Arbor for being so kind. I rented a car for 24 hours on Thursday through Friday. On Friday my meetings and appointments were backed up. By the time I made it to one of my meetings, I knew I would not have enough time to make it to my other appointments. So I called Enterprise. I think the supervisor answered. I explained my dilemma to her. She was very understanding and offered an additional 4 hours at no additional cost. And it was on a busy Friday. I hardly ever have a great reason to write a great review. I'm truly appreciative of the quality service I received!

Frederick: Great service, got free upgrade to a nice van. $60 pet day.👍

Carli Fine: Thank you so much for the umbrella so that I wouldn't have to walk home in the rain after returning the car!

Wenche Borgnakke: Nice small place close to downtown Ann Arbor, convenient.

Elizabeth Ann: I was having some problems with my reservation which was a corporate issue. Although corporate kind of sucked, the local manager was really awesome and helped make the best of an unfortunate situation. I highly recommend their services! I will be going back for sure.

Dan Clampit: Not much needs said. The woman working was very friendly and had us in a rental quickly. Would definitely use this location in the future.

Nikita Davis: They really need to improve their customer service.

Joy Martin: Friendly employees, short wait times, and well-kept vehicles.

MONA ALAMRI: I needed some info about buying a car and the rental manager answered all my questions. Honestly, his advices were very helpful and many thanks to him!

Vivek Rai: The experience was positive. The rental manager answered all my questions. No surprise costs at the end of my rental. The car was clean and didn't have any issues.

Mark-Anthony Lingaya: horrible service and unwilling to accommodate customers. would definitely recommend another Enterprise in the area if you need assistance.

Samantha Hughley: Overall wonderful, SUV was nice.. I will be honest they could have vacuumed and it was in need a Car wash badd, however check in was smooth, in and out, associated she was politely … I did have to keep the truck and extra day was able to call in (got transfer to another branch) but it was smooth they just charged my same card on file, retuned car was met outside, she added 20 credit back on my card for my LYFT ( I guess do to all this they don't drop you off no more) , however she left the car unlocked so me and my daughter could wait for our LYFT........

Jean-Gabriel Young: Location closed but entreprise will still rent from it online and force you to go 3 miles out of town for pickup, without warning. Unacceptable.

Anne Kelly: The staff at the Huron St. (Ann Arbor) site was courteous & accommodating. I appreciated their contacting me to verify my plans to return the car. It was especially nice to learn that my Costco membership offered a lower price on the rental.

Jose S.: They don't pick you up or drop you off ... their drivers are always very "busy".Had to walk back home half a mile while it was pouring rain with my elder father...

Adam Rosenscruggs: We reserved a truck online only to show up and be told that they don't actually have that truck and that the online system "doesn't work". Then, we got charged a $75 no-show fee for the truck we tried to rent but couldn't, and I'm having to jump through a bunch of hoops to get my money refunded.U-Haul folks up at Wolverine Party Shoppe saved the day for us, I'd recommend calling them up before trying Budget.

Damany Morris: Had the truck right when I pulled up. The service was fast and easy, as well as the return on the deposit. Would highly recommend for emergency in town moving.

Logan W: I reserved a truck more than two weeks prior to our move date. Dave called me THE NIGHT BEFORE the pick up date and told me that the truck that I reserved was not available, nor were any larger or equivalent trucks.

Alden Carlson: Great price for a truck. Blows the competition out of the water

Dee Moore: Difficult to find the location. Does not have "Budget Truck Rental" on the directory close to road nor is there a sign of their existence in the driveway.I filled up the gas tank and noticed my cc was charged an extra $$ amount to find out I was charged for a full tank of gas for NO reason!The mgr., Dave was caught in his very own trap!! To answer the phone, hold the call, and come back 3 min. later to say the mgr is not here. (Liar!!! You knew before you answered whether he was there or not!) I asked him his name? (Dave) Oh! I just spoke to you the other day and clearly you said "I am the manager!" The games you play & the lies say.So now I go on with my concern as he studdars and don't recall his remarks of the fleet of trucks Budget rents. But Dave was fully aware of my issue at hand, an unsafe and hazardous truck to rent let alone to drive. I have to wait till my contract closes out before anything can be done. This call was to verify he seen and noticed the issue and he denied it!!Poor customer service! I won't rent from this location again let alone Budget! This is what Budget stands for and put up with!

BENJAMIN WHEELER: Good pricing on rental trucks jus very difficult to find there location. They have no signs out by road to let you know they are there.

Chris: Absolute worst customer service I have ever dealt with. I rented from this location twice now. The second time while dropping off the vehicle, the attendant didn’t even check the mileage of the truck and charged me $35 when I know I never went over mileage. I also filled up the gas tank. He didn’t ask for my name or want to see any receipt. HUGE WASTE OF MONEY. I’m furious I ever chose to use them. When I called to ask what the descrepency was, I was sent to some call center and a lady in another country asked for my name three times. Then she hung up!Please trust me. Don’t use this location.

L &J: Good service and good prices. Online coupons keep prices below UHaul and trucks are a bit bigger. Ask for Dave!

Bill “Bill” Keilitz: Nothing major, just a few minor issues. No cruise control. The cab is not a separate enclosure from the box so it is pretty noisy. I wish the radio had bluetooth so I could play my own music.Truck did what it was supposed to, move stuff from Point A to Point B.

Celia Olsen: Excellent, great truck, great experience picking up the truck.

Ahri Steele: Amazing people

mike foisy: Fast friendly efficient service...

Jake Mariani: Was informed that my pickup at 8am would be ready. When I showed up to the building around 810am there was no one on-site. All doors to the building were locked. All trucks in the lot untouched. Tried contacting the local office number and it rang continuously to no avail. Contacted Penske Customer Service and even they were confused as to why no one was at the building, since the building states it should be open at 7am. Still waiting for word and availability on my truck reservation. Unbelievable that reservations are handled this way and no one is on-site an hour after they claim to be open.

kurt markham: Great 👍 service here. Staffing very helpful

Karl Horcher: Super helpful and professional, these guys were great! Honestly they saved what started off as a rocky rental experience for me in Illinois and really turned it around.

Marcus Wierenga: Penske truck rental

Mandy Wong: My husband and I reserved a 16 foot truck to be picked up at 7:30AM of June 12, 2019. When we got there at 7:30AM, no employee was there to open the shop. There were 3 additional customers waiting with us. 30 minutes later, no employee showed up. It is absolutely frustrating to tell us to come by at 7:30AM to pick up the truck when no one was there. We ended up calling customer service with other customers to see what is going on. Even customer service wasn't able to locate the person in charge. Another employee from another Penske location had to come check on this location to make sure things are okay yet they cannot help us check out a truck.I do not recommend working with this store. If your store hours say that you open at 7:30AM, you better be there starting your work hours at 7:30AM. This store location is incompetent. You do not make customers wait for than 45 minutes. Penske was able to get us another truck at a separate location that was already opened.

Mikki Sharp: Meghan and Anna were great! It was a quick and easy process, great deal, and helpful service.Boxes and packing supplies are also a decent deal here. The boxes are large with handles. We had already bought our boxes and packing tape, but wished we would have waited.

Alan M. Bogl, Jr.: When you need a reliable truck - Call Penske.

Andrew Wiersma: Quick service. Staff was very helpful.

Jim Gibbons: Rent a lot of trucks and receive good service and excellent condition trucks.

Emily Lefferts: We reserved a moving truck weeks ago for our cross country move. We thought all was fine, until we arrived 90 whole minutes after our reservation started (when they opened, at 8 this morning). Because we got there at 9:30, they had already given our truck to someone else, reservation be damned. There was no warning at the time we made our reservation, and nothing in the confirmation email that indicated that we'd be screwed out of a truck if we didn't literally beat the staff to the building.Their justification is that it's the busiest moving week of the year and we weren't there right when the reservation started. Even so, can you imagine if you arrived at a hotel 90 minutes after the office opened to find they gave the room you reserved ahead of time to someone else? That would never happen (or, more appropriately, it would only happen at a really crappy hotel). Luckily for us UHaul had a similar truck available, so we've taken our business to them and won't be left completely high and dry. Thanks for the extra stress that we totally needed the day before a major move, Penske!

Rula Issa: Worst service ever. Guy is a total douchebag

Avinash Prakash: My first experience away from the South. The guy was cordial and helpful..

David Dixon: Came here to rent the truck that we would drive from Ann Arbor down to Austin. The staff was friendly and helpful. My brother rented the truck prior to me arriving in Ann Arbor, and it was painless to add me on as a driver after the rental had started. The local water delivery company seemed to like it too, as they were in there renting trucks while we were!

Erin Burkett: don't use this business. i chose one star because you can't choose zero and post

Mitch Johnson: If I could I would give this place zero stars. My pick up was supposed to be at 11 AM. There was no one there at 11 to pick up my car. 10 minutes later someone arrived. I waited in line and finally made paperwork out 11:25. I already pre-paid Plus I did the pre-check in online. If that wasn’t enough I finally got out to the parking lot for them to bring my car to me I looked at my paperwork and it had somebody else’s name on it. It had someone else’s name but my credit card information on it. It also was not the right company I booked through online. It said I booked it through Avis I didn’t I booked it through budget. So they had to redo my paperwork and I had to wait again. They brought my car out to me and it was filthy Inside and out. The guy that brought it to me would not correct anything he only offered me an eight dollar car wash. He said he couldn’t get me anything else. So I took the car and had to fight with budget on the phone which cost me more time I did not have. If it will let me I will love the pictures of the car they gave me and wouldn’t make it right. Finally at 11:58 I could finally leave. It also cost me extra because my other rental was late. They took nearly an hour. I will be going back to Hertz and never use them again!

Margo M. Mahan: Unless nature has guaranteed that you will never get sick, rent elsewhere. I have a one way rental that I was to return to this location last week. Unfortunately, due to COVID, it’s been sitting in my driveway instead. Now that I’m starting to feel a bit better, I was hoping to finally return the car today. I naively assumed that after three years, like most businesses, Budget has a non-punitive customer friendly procedure in place for COVID-related rental issues. They do not. My options are to: a. Pay $270 for Budget to tow the vehicle 5 miles from my home to their location; b. continue to pay for the vehicle to sit in my driveway by extending the rental, or; c. drop the vehicle off in the lot, unlocked, with keys inside, then call to let them know it’s there (which likely means I’ll have to call repeatedly until someone at the location answers before my calls are forwarded to someone overseas). Option C enables the staff there to take precautionary measures against COVID (as it should). It also forces me to break quarantine and ultimately expose, at a minimum, whomever drives me home afterward (a Lyft or Uber driver, friend, etc.). In other words, it protects their staff’s health & well-being (as it should) and keeps business moving with my rental back in circulation — customer and public health be damned. This is my first time renting with Budget. Well before the COVID pandemic, the non-airport locations of other rental companies, at least in other states (I’m relatively new to MI) have provided car pickup and drop off services for seniors, folks with disabilities, and in extenuating circumstances such as proof of illness. That is something that Budget does not do. Now I know. This is also my last time renting with Budget.

Steven Eckstein jr: It was fast. The guys at the front desk were awesome.

John Manney: Does not accept debit cards. After making a reservation the guy handed my card back and said there was nothing he could do.

Christie Scanlon: Ibrahim was so helpful. I highly recommend Budget!

Marc-Grégor Campredon: It is the same agency than the Avis. Not the most amazing location but glad there is that option. If you are a UM employee don't forget that you will have a discount with budget.Here is what we said about the Avis (and this applies to budget).We like this specific location. Our choice for any friends or family visiting us.They are not super fast, like any rental location. Cars are somewhat ok and somewhat clean. It is a little bit of a luck factor. They don't have a big choice and it is logical.Make sure to note your fuel level, taking pictures and double check your invoice. You will probably have some mistakes made along the way. When you call they will fix the mistakes made ... Won't give five stars because we always need to double check everything.There is sadly very few other option in Ann Arbor. It is fair and that is all. 4 stars.

Yuqing Qiu: The staff there are really nice and highly efficient. I've rent twice from this place and both were very good. There was something wrong with my card this time but the staff helped me resolve it very quickly. The cars I got from this place are always of high quality and easy to drive. This time the staff gave me a spacious SUV and helped me drive it at the front door and wash it. Highly recommend this place.

Ann Pate: Called them in the morning and they had me in a car and on my way before 10 am! Very personable, easy drop off, all around great service!

Allison Murray: I promise I will never rent from this budget ever again these people took my deposit and told me I would get it back once I returned the vehicle I extended the vehicle for another 2 weeks and had to fill out a new contract where another $200 was taken out of my account and I was told my first deposit would be put back on my card within 24 hours my money never came I called then for 3 days and was put on hold for more than 30 minutes each time if anyone even came back to the phone. I was then transferred to customer service after sitting on the phone for so long each time where they put me on hold for another 30 minutes each time. When I finally got someone on the phone they gone tell me that I was not getting my $200 deposit back cause it went towards my rental after they had took money out my account for the rental everytime. Something told me to go to Enterprise. I font know why I trusted Budget. I already knew they wasn't good business from the one in South Carilina. I didn't think they was crooked everywhere, but now I see...I'm telling you if you want Quality service don't come here not only is the rental places run by children but customer service is tooNEVER AGAIN...

William Griffin: If I could do negative stars….I had a guaranteed reservation. $25 Uber ride to location. No car. Not available. The shop had been open 3 Hours prior to my arrival; they could have notified me. They did not. Offered a vehicle for me to go get AN HOUR AWAY. NOT A SOLUTION! Called 3 times from the rental location. Hung up on. No help from budget or Expedia. Watched them not help 3 other people while I was there. This company is THE WORST!!!

Iman Sheydaei: Friendly staff and efficient service! Ibrahim helped a lot with the reservation and extending my reservation!

Shawn: Some of the other reviews talk about how this place is operated by children. Well, I can verify this. . . I picked up my car yesterday and noticed that the employees are all teenagers. They have almost NO knowledge about ANYTHING at all. When you speak to the staff or ask a question, I suggest choosing your words carefully and use brief sentences. Do NOT overwhelm the staff with multiple points / questions at the same time. If you do, their programming will fail immediately and you'll be given an unhelpful, default response. Think of the experience as similar to talking to a robot that's been struck by lightning and needs to reboot. If your question or statement is acceptable to them, you'll immediately face a, brief, blank stare with little indication that they heard or understood you. Don't panic, this is normal. After the initial pause, you might be given a response. When it comes, their response will be mumbled at such a low volume that you'll barely perceive it. This, combined with the fact that everyone speaks at the floor or otherwise away from you, makes communication challenging, at best. . . . There is no customer service here, don't expect any and you'll be fine.I think I figured it out. Other reviews mention a character named Ibrahim, who, I think, manages or owns this location. I'm guessing that Ibrahim has hired his kids or other family members to run things when he's not there. Or, maybe he hires "at risk" kids in order to give them a job. That's fine and all, good for him (them). But, if you rent from this location, know what you're getting into. The price was good. But, "you get what you pay for."As an addendum to my above review - I picked up my car on a Sunday for a four day rental. They quoted me a price of $40.99 per day, plus taxes and other associated fees. I called on the following Tuesday to extend my rental for another 3 weeks. The person I talked to said that this was not a problem and I'd be charged a daily rate of $49.00. Huh, $9.00 more per day than I was originally quoted? The icing on the S**T cake was that they took over $1,700 from my checking account right then and there WITHOUT telling me they were do so. I was beyond livid as a result of this. I decided to return the car as soon as humanly possible. While cleaning the car I found a rotting tomato under the passenger seat, an old iced tea bottle and a business card. Wait. . . maybe the tomato was the icing on the S**T cake. In the end, they refunded the money they stole from me. But, still, one of the worst experiences I've had with a business.

Jason Giarmo: Worst customer service you can get. Do not go here to rent a car to any other options in the area.

Michael Szkarlat: Rent somewhere else if you can. Filled up the gas tank immediately before I dropped off the car and was still charged for refueling at like 10$/gallon. When I called they just removed the charge which is fine, but it seems like it's just a scam and they expect people won't notice and will just pay it.

Brendon K: We returned our car here. Found out they close shop earlier than our contract required, which meant that we left the keys in the car and just left it in the lot as instructed by the 800 number. Found out the next week that the location didn't bother closing out our rental the next day- or ever. They left us with a $1k bill while they totally kept renting the car out to other people. It took getting a new car at a whole different location and then getting them to override the charges to even know that anything was wrong because apparently no one could be bothered to tell us beforehand. Never renting with Budget again. We're frugal, but there's a limit.

Denise Brooks: This rental agency is very unprofessional! It’s being operated by teenagers who don’t tell you important details regarding your contract! For example, if you don’t call and extend, there’s a $20 per day late fee that you will inquire as well as a $10 extension fee! I dropped my car off after hours and was charged for an additional day! At the end, I was charged $314 for a four day rental that was $41 per day! Such a disgrace… MY COMPANY AND I WILL NEVER USE THIS LOCATION OR BUDGET RENTAL AGAIN!

Jake Manderfield: 10 AM is when they say they open on Sunday, but don't worry too much about getting here at 10... they sure don't. Takes them 15 to 20 minutes to get their system up and running. So your lucky if you get help by 11...

Katerina Fomicheva: Ok only 1 star to this location since isn't responsible for customer service. We got the confirmation from budget car rent. However, when we come to pick up the car we only met teenager which told us that they don't have any cars available. Really, no calls or texts from them..

Chinedum Okwudire: We rented a car for pick up at 7 am. The office was closed at 7 am. Several people were waiting and wondering what was going on and some people had to leave. At 7:35 am the agent shows up. Very unprofessional.

Justin Braun: Employee didn't seem to care much about being friendly, having a personality, or anything to do with me. If you're looking for a business where the staff is more than inconsiderate robots that are programmed to do the money hungry corporation's bidding, without any option, you will need to look elsewhere. Do yourself a favor and take care of it online where it's cheaper, faster, and won't try to push overpriced and unnecessary insurance on you. Oh wait, yes it will. Good luck and remember, budget rental cars are the fastest cars. I heard you might get a discount code for the best drifting and burnouts. Drive safe.

Amanda Hawkins: The couple that run this location are the sweetest and most professional people of any business I deal with! They are always cheerful and helpful! It’s people like Mo and Millie that make me honored to be a loyal Hertz customer!

M Srour: They will go all way to give you the best service , great thanks to Moussa .

Sally Lovell: After 2 horrible Hertz car rental debacles - Mo and Mindy knocked it out of the park. They are a great team ~ really care about customer service!

Christine S: Very nice, professional staff. I appreciate the personal touch they provide. Very accommodating to my needs. I highly recommend.

Jill Loebbaka: This location was great!! Millie & Moe are super friendly and very accommodating and helpful with any of my needs. I appreciate everything! I will definitely rent at this location again. Thank you so much! ❤️⭐⭐⭐⭐⭐

Pam A: I wish I could give 10 stars. The staff went above and beyond getting the right car for my long trip to Alabama. They absolutely care about giving the best customer service. The car was ready on time (and it was the busy graduation weekend for U of M), and the whole process of getting into my rental took no more than 10 minutes from start to finish. They even were genuinely interested to find out how my trip went. I will use them every time I need a rental, and I will refer everyone I know to this location! I can't say enough good things!

Michael Lincoln: 2023. Still taking reservations for cars that are not there. 1 star.

CFraser: Awesome place to rent a car. The staff is amazing & actually cares about their customers. Highly recommend!

David Vipperman: the best

Jordon Giglio: Difficult to find (inside hotel)No one was there upon arrival, the door was closed and the lights were off. No one at the hotel knew how to get ahold of them. Waited for over an hour for someone to show up, they never did. Called corporate to explain my situation and they suggested that the person was on a bathroom break or lunch and suggested I keep waiting.

gail ivey: I have going to this location for 15 years. I love there friendly service and excellent car service. I will always appreciate there love

Emily Snook: Awesome service and the people were very very nice and professional love this location!!

Vivek J: Love renting from here, they are nice and take care of you well and also give upgrades whenever they have one available. The last time I got a doge charger as an upgrade 😁😁😁

Amy Scott: Amazing customer service! I was getting my car serviced at a local dealership that was going to take a couple of days and they were suppose to have a loaner for me. No loaner so they sent me to Hertz. I was literally in tears because of the morning and not knowing where i was, etc. Mildred was so patient with me and gave me detailed directions. She even offered to stay on the phone with me until I got to where I was going! Absolutely amazing. Thank you!

Martin P: Rented here Jan 2019 on a snow storm date. Couple agents here are the best I ever seen in hertz. I m president circle

Shawn Hall: This Hertz location has staff who are working their butts off to make people happy with limited inventory and very limited staff.

krishie347: Great location. GreAt service

KnightInd: Highly recommend. They were quick and kind. Probably one of the easiest rentals I've ever done and will be going back next time I need to rent a car.Not only were the folks awesome, it's an easy in and out as far as roads and access to the highway.Note - the office is only accessed by entering the hotel, walking past the lobby desk, and turning left. You'll see the small sign for hertz rental above a pair of chairs. I had walked in expecting an outside access door or a sign direction me once I entered the lobby but had to ask at the desk where it was located.

Rocio Adame: Great service

Steve Jeryc: I dropped my car off over the weekend and there was an error made and the car wasn't checked in. My $115 rental bill ballooned into a $1600 charge and they are almost impossible to reach via the telephone.SO frustrating!

Donald Vliet: I had a very good experience. The service people were very helpful.

kocoa D: There was an unfortunate event that caused the shop I was going to rent to close for that day. Instead of leaving us stranded, Enterprise called us in advance, explained what had transpired and then checked other near by store and I was still able to rent my car! On top of that, when I went to other store, they not only had a car for me, but when I arrived they hustled and had that car deep cleaned and ready to go so I wasn't delayed in any way. I was very impressed not only they had accommodations for me but with the timely manner, amazing!

Electric Media Production: Such a hassle

Mugsgame _: I highly recommend Enterprise at both the ann arbor airport and jackson rd locations. Very friendly folks and they make it so quick and easy. I have used them countless times and I have never had even close to a bad experience.

virgil mingas: Very professional and eager to help.

Christine Prodoehl: Absolutely the worst customer service! A no star review would be more appropriate for this employee! Was to upset to get her name ...Said she was the manager.....

Kevin Alexander: They were great, quick service in and out.

Doug Sobotka: Enterprise customer service was acceptable for rental. However Enterprise could not find vehicle upon return and accused me of not returning it. The operator did not know where the key drop box was located at North Las Vegas Airport and thought I had not returned the vehicle. It worked out and everything is OK now.

Bill Hall - Ikon Videography: Agents at Ann Arbor Airport performed well under considerable pressure from customers on a football Saturday. The car was clean and pleasant to drive. Return was simple and prompt. I'll be back.

Bruce Tormanen: quick and painless ..picked up my car ~ 5 minutes very nice, friendly and flexible!

Gavin Chiu: Do not use their dropbox at Saturday. They will charge you extra two days because they don’t check the key drop box same day.

Rebecca Lentz: Would give a 0/10 if possible. They take reservations for noon on saturdays but they leave early for lunch. If not for some last minute help driving me to the DTW location I would have missed my grandfather’s funeral.

Tatjana Stankovic: I would give you 0 stars if it was possible. went an hour out of our 6 hour car ride to pick up a rental car for friends, called to make sure one was reserved, when we got there there were no cars for us.

Jesse Reynolds: This was going to be a 1 star review after some trouble using the website and contacting our acct manager. then I talked with Bill at the counter, and now it's a 5star review because he really went the extra mile to make sure I was taken care of.This is exactly the sort of person you WANT representing your company.THANKS BILL!!!

Jan Radesky: Nice people. Quick service at the Ann Arbor airport.

Mikayla Richards: Called about 30 mins before close told the lady we were on our way and the lady said that was fine and she had a car for us. Got there a 10 mins before close and they were already closed! Makes no sense

PrettyLittle Personalized: My rental had a flat. I changed vehicles in KY. The Enterprise in KY was very helpful although they gave me a much smaller car then what I paid for. I did not have enough room to bring back all of my material from my work function so I had to pay to have them shipped. The Branch Manager in Ann Arbor ( airport location) would only comp me $100. The cost was over $80 and again I had a smaller car. He stated that's all he could do. He would not allow me to speak to anyone else. He told me to file a complaint with corporate. He was very unprofessional, with not an ounce of sympathy or empathy. I will never rent from this location again.

Heather Strozeski: Great service, quick and easy! Clean car and friendly staff. We rented a car for our family trip to Florida. We are so happy with Enterprise and would recommend.

Curtis Hoff: Horrible service. Unprofessional people. DO NOT RENT FROM THIS LOCATION!

Bill Collins: Always very customer-friendly and easy to work with.

Spanish223: I get my work rentals from the Jackson Rd location and continue to be pleased with my service. I always receive at least the level of car I have reserved or better. The cars are clean and I appreciate the thorough walk-around before taking the keys. The employees go out of their way to make me feel taken care of and my projects appreciate the policy of only charging me for the days I have the car if a work trip ends early. I use this location because it falls within the radius that Enterprise will drop me back at home when I return the car and the person driving the shuttle is always kind and professional. Enterprise will continue to get my business, for work and personal use.

Richard Schuster: Good to do business with

Berni: First time using thus location. Clean well-staffed facility. Knowledgeable and polite agent. I had to ask questions to get information. Only the bare minimum information was voluntarily given. Car was not as clean as expected, especially front windshield and backseat passenger glass. Information Center was not showing speed and I had to figure it out. I would use this location again.

John Chamberlin: Our experience was top notch. Easy to reserve a car. The car (a KIA) was just fine. We needed to extend our rental for a few days and all that took was a text message to Calvin. Thoroughly satisfied. We'll be back.

Chris Wardius: Great customer service

Dennis Wallace: Great folks

Jeffrey Pieske: Friendly and helpful staff.

Sophia Yang: Bea and Armani are the most wonderful people I’ve met. It’s a great experience to rent a car in this store. Their cars are in excellent condition and they did everything to help customers.

mcj1992GOE: I had a great experience working with Calvin and Hamani, they both made sure I was clear on rental terms, had a clean vehicle, and they also were proactive in contacting me when my insurance coverage was close to running out. Very glad I went with them and I would recommend both Hamani and Calvin to anyone. Thank you again!

Odin Jakobsen: Good customer service, offered a lift home. Would recommend!

PA SHIMO: Very friendly staff, clear explanations, and clean carsgreat car rental

Jake L: Took my Truck into Varsity Ford, Warranty covered my rental, so Enterprise came and picked me up from Ford!Rented the vehicle for 3 days, was great, no issues what so ever! We did a walk through in the rain no issues, and I took it back after a car wash, no issues. They even gave me a ride back to Varsity Ford!All 4 people that I dealt with up there where kind and professional.I can't remember all the names but shout out to Jowan, had a great chat with on my way back to Ford!

Steven Eckstein jr: Said I'm on the do not rent list then gave me 2 numbers that didn't work.

Deb G. (BlissfulDeb): I recently had to rent a car while I had mine repaired. I always go to Enterprise. You don’t have to wait on the phone hardly which is great. You can also schedule online. I like to call. Anyway, they’re fast getting you set up and explain how it works clearly. If I don’t understand, I feel very comfortable asking a question. Jacob Henry assisted me and was very kind, he made it quick and simple. He greeted me when I brought car back then quickly got me on my way. Very convenient car rentals! Reasonably priced with many options.

Kita Brown: I currently have a rental. While on the road the dash started flashing service engine/oil change needed. When we contacted this office they said trade it in. That was an extra hour drive away. We then called customer service, they said trade it in or take it to pep boys. There was no concern for our issue. When we went to get the oil change we were told “that car needed Jesus” there was 0 oil, engine was knocking (which we heard but didn’t think oil was an issue in a rental out mistake) and had we continued the car would have likely blown up. This is unacceptable service, they told us not to believe the sticker that said 3/22 was the last oil change. They said don’t believe the dash that says it needs oil. They said we should believe them because their system said it was done. I am so glad we didn’t listen to them or we could be dead or seriously injured. This used to be the only car service I used, I no longer feel safe or comfortable. Hopefully they see who is falsifying the paperwork so this doesn’t happen again.

Joe Victory: Signed in incognito. Want no public affiliation with this company.1. Picked up car first thing in mourning. Car was covered in frost. Employee still insisted that we walk around car and “inspect it”. When refusing the “insurance”, stated any damage that is currently on car will be my responsibility.2. Drove straight home. Two hours later, car is now defrosted. It is filthy. Not just the exterior. Inside and out. However, the sign hanging in car assured that the entire car would be wiped down. Not even close to being cleaned.3. Codes that showed up on dash. “Low FOB battery”. “Oil change needed”. “Low tire pressure”. Three tires 8 – 10 lbs low.4. Local rental location now closed. Called 800 number twice. Both customer reps said a supervisor would have to call back. Nothing.Will never rent from this company again.UPDATE: I was sent an email from Enterprise because of this review. I submitted my info as requested, and again, was promised that someone would follow up. Nothing yet. I appreciate the immediate response from them here on Google but its just a response for the public to think that they are concerned. They are not. Enterprise is a good rental company if you have no problems. If you do have any issues, do not think you will be taken care of. Wish I could leave “0” stars.

Kit Howard: After discovering that the online inventory did not match what was on the lot and the car I had reserved the night before was unavailable, the staff at the Jackson Rd Ann Arbor Enterprise office went way above and beyond to find me a suitable vehicle at a manageable price. I had no flexibility in terms of timing and thanks to them I was able to take my trip as planned. They demonstrated wxcellent professionalism and customer service and I will definitely use them again when I next need a rental vehicle.

Tario McFadden: Friendly staff

Damian Farrell: I have great reception and retums experiences! Thank you to Lexi for exceptional service!

jholosh: A Professional, timely and helpful service

Staci Hackbarth: I had the worst experience of my life this past weekend with this company. First they give me a vehicle that had a faulty electrical system. I had to drive to 3 different locations (taking me 5 hours total) just to get a vehicle that was within the agreement of my rental. Now at this time the company has over charged me almost $600 and after 18 phone calls in 3 days they are telling me I am going to have to wait 10 days and call back to discuss the money they additionally took from me. Thank you AVIS for ruining my weekend trip, making us 5 hours late and delaying my life because I had to spend so much time on the phone with your company trying to get this to the point of being told I have to wait 10 days to discuss everything. Your company is the worst!!!!!

Deborah Bohn: Great local help and cost. Extending our rental by one day was very easy.

Neil Gurnani: Rented a car this past Thursday, had a pleasant and very smooth experience!Special shout-out to Ibrahim, who made sure my pick up went smoothly and demonstrated excellent customer service by pulling up the car and driving it to me (valet style). I also had a reservation for a Full-Size sedan but was upgraded to a full-size hybrid Honda Insight 2022.Would highly this place to anyone looking to rent a car in the Ann Arbor area. 5/5 great service! :)

Tom Lovejoy: Absolutely dreadful experience. Exterior of car filthy. Couldn’t see out of the window. Had to spend time searching for a car wash. Then discovered tags expired 3 months ago. When I reported expired tags I was told car is indeed registered until April 2023. So…why isn’t this reflected on license? Hours wasted on phone with Avis to switch out car. Avis is epitome of a company that’s lost its way and has not care for the customer.

TommyGunn5609 II: Great place, with great people. They have some hard working guys here👍👍

J K: Didnt open on time Sunday morning. Half dozen of us waiting by the time they showed up.

Tony Balestrieri: Employees are rude and have no idea what they are doing. Im pretty sure the guy was asleep in the back when i came in. I had to turn the lights on and they had been open for hours. Both guys are rude and seem like they could care less. Made renting a care very frustrating. Will NEVER DO IT AGAIN.

Sheri Hessling: Fabulous!!great when in need of a SUV in a pinch!! Clean , and super friendly staff!!

Bokai Xu: I rented a car about a week ago and when I picked the car, the tank was only 75% full while the agent said it was full. And the car was not in good condition at all as during half of my trip, the dashboard showed that the tire pressure was low. So I changed to another car. And although I have prepaid the rental, when I returned the car, I was still charged another amounts. Not sure why. Really disappointed and bad experience.

Rosemary Wells: I was provided a rental car with the service engine light on, was told to take it to the GP gas station to have it checked out, went to GP only to find out that the service department was closed. I was not able to get another vehicle. There was 3/4 of a tank of gas when I picked up the vehicle, but I did return it full 4 days later.

Jason Ibarra: Standard local rental counter

Tim: Made a reservation online when I got there apparently they didn't have the vehicle or anything avaliable for me. Called customer service that was a joke would only transfer reservation to another location but couldn't guarantee there'd be a vehicle at the new location. Made excuses that the one I selected hadn't been returned but couldn't explain why I wasn't notified before getting there if thats the issue.My vehicle is down so im kinda local. Thankfully, I wasn't traveling so found other options for rides but if I flew in or was traveling I'd be screwed. Last time I'll ever use Avis. Wasted time and gas driving to pick up a vehicle that didn't exist. Avis I'd the Walmart of car rentals. Pathetic excuse for a company that shouldn't exist.

Marc-Grégor Campredon: We like this specific location. Our choice for any friends or family visiting us.They are not super fast, like any rental location. Cars are somewhat ok and somewhat clean. It is a little bit of a luck factor. They don't have a big choice and it is logical.Make sure to note your fuel level, taking pictures and double check your invoice. You will probably have some mistakes made along the way. When you call they will fix the mistakes made ... Won't give five stars because we always need to double check everything.There is sadly very few other option in Ann Arbor. It is fair and that is all. 4 stars.

Yunli Chen: Aziz is super helpful for taking care of me and give a nice car

Muneebah Vaid: Very pleasant experiences with Ibrahim, he always finds me a good deal. Highly recommend!!!

Joel Flowers: My company uses a car rental agency 365 days a year for 15+ years. This facility, owner and his service team are the best in the nation / industry. Keep up the great work.

Delia Pastor: Mi queja no es de ésta oficina en concreto. Se averió el motor de arranque y jamás hubiese imaginado semejante despropósito de trato por parte de una compañía como AVIS.Tendría para un libro con el mal trato recibido. Núnca recomendaré a partir de ahora ésta compañía.

Corey Weighman: Picked up a car the wasn't even attempted to have cleaned. Do hair all over the place, it smelled of smoke, and the tank was only 3/4 full.

Martha Neubauer: This location is very poorly run. There were only 2 people ahead of me and it took almost 30 minutes to get my vehicle. This is unacceptable when I did the online check-in.

Katherine Lawrence: After renting U-Hauls in the past from other locations, I'm so glad that I tried out this U-Haul shop that is inside the Wolverine Party Store. They have lots of vehicles, and the staff is both helpful and friendly. A big improvement from my prior experiences, and I'd highly recommend coming here if you need a moving truck!

nat katz: Nice guy, quick and easy getting and returning the uhaul :)

Nicholas Farris: A very well run uhaul operation. Everything about my experience went smoothly. I was even a little late returning my rental and they didn’t charge me or anything. I would definitely use them again. Much better than some other uhaul rental locations I’ve used before.

louis daher: Transaction went smoothly didn't take much time to check in or check out and they had what I needed to rent.

Derf Ok: Quick and easy

Devon Morrison: Our reservation at John's Pack & Ship was ignored and we were left out to dry. This U-Haul dealer happened to have a truck available and we were able to snag it in time. The owner was friendly, knowledgeable, and got us the best deal possible. We will be using his services from now on.

Dora Diaspora: Owner is amazing and trustworthy and helpful !!!

Ashanti “MISTA” Johnson Sr: They took care of us n a professional manner

Bryan Hargrave: A U-Haul with unconventional hours (in the best way) and exemplary customer service. George was super chill and helpful.

Joseph Lopez: It's a sublet of the party store. 2 birds one stone.

Megadeth Mike: Because the tall guy is very knowledgeable I think Mike's his name and they'll bend over backwards to make sure you leave happy whether you're buying liquor or craft beer or you're renting a U-Haul truck or getting a pizza they're the best in town hands-down

Jessica Stowers: Good service just a little slow and unprepared. Rental services seem to be well maintained. Uhaul was good although the process was lengthy.

Maria Keranen: Great service!

Anton Burtsev: Was told that I don't have to rush to return something at 8am, but when I showed up at 1pm next day was charged an extra day. I used the tool for 1-2 hours total, so would appreciate a bit more transparency about pricing upfront, i.e. I could easily make it on time if I knew.

Karen Barbu: Ok

Robert Morris: Always have what I need

Byung-Jae Kwak: I walked in to make a reservation, but they did not have the truck availabe when I needed it. However, they located the store where it's available and eve made a reservation for me online. They are very friendly and I would recommend the store to anyone. (Note: the office is in the hardware store and it took a while to find it.)

Shih-Cheng Andrew Chu: Helpful and efficient