Best Enterprise Ann Arbor Near Me

Donald Vliet: I had a very good experience. The service people were very helpful.

kocoa D: There was an unfortunate event that caused the shop I was going to rent to close for that day. Instead of leaving us stranded, Enterprise called us in advance, explained what had transpired and then checked other near by store and I was still able to rent my car! On top of that, when I went to other store, they not only had a car for me, but when I arrived they hustled and had that car deep cleaned and ready to go so I wasn't delayed in any way. I was very impressed not only they had accommodations for me but with the timely manner, amazing!

Electric Media Production: Such a hassle

Mugsgame _: I highly recommend Enterprise at both the ann arbor airport and jackson rd locations. Very friendly folks and they make it so quick and easy. I have used them countless times and I have never had even close to a bad experience.

virgil mingas: Very professional and eager to help.

Christine Prodoehl: Absolutely the worst customer service! A no star review would be more appropriate for this employee! Was to upset to get her name ...Said she was the manager.....

Kevin Alexander: They were great, quick service in and out.

Doug Sobotka: Enterprise customer service was acceptable for rental. However Enterprise could not find vehicle upon return and accused me of not returning it. The operator did not know where the key drop box was located at North Las Vegas Airport and thought I had not returned the vehicle. It worked out and everything is OK now.

Bill Hall - Ikon Videography: Agents at Ann Arbor Airport performed well under considerable pressure from customers on a football Saturday. The car was clean and pleasant to drive. Return was simple and prompt. I'll be back.

Bruce Tormanen: quick and painless ..picked up my car ~ 5 minutes very nice, friendly and flexible!

Gavin Chiu: Do not use their dropbox at Saturday. They will charge you extra two days because they don’t check the key drop box same day.

Rebecca Lentz: Would give a 0/10 if possible. They take reservations for noon on saturdays but they leave early for lunch. If not for some last minute help driving me to the DTW location I would have missed my grandfather’s funeral.

Tatjana Stankovic: I would give you 0 stars if it was possible. went an hour out of our 6 hour car ride to pick up a rental car for friends, called to make sure one was reserved, when we got there there were no cars for us.

Jesse Reynolds: This was going to be a 1 star review after some trouble using the website and contacting our acct manager. then I talked with Bill at the counter, and now it's a 5star review because he really went the extra mile to make sure I was taken care of.This is exactly the sort of person you WANT representing your company.THANKS BILL!!!

Jan Radesky: Nice people. Quick service at the Ann Arbor airport.

Mikayla Richards: Called about 30 mins before close told the lady we were on our way and the lady said that was fine and she had a car for us. Got there a 10 mins before close and they were already closed! Makes no sense

PrettyLittle Personalized: My rental had a flat. I changed vehicles in KY. The Enterprise in KY was very helpful although they gave me a much smaller car then what I paid for. I did not have enough room to bring back all of my material from my work function so I had to pay to have them shipped. The Branch Manager in Ann Arbor ( airport location) would only comp me $100. The cost was over $80 and again I had a smaller car. He stated that's all he could do. He would not allow me to speak to anyone else. He told me to file a complaint with corporate. He was very unprofessional, with not an ounce of sympathy or empathy. I will never rent from this location again.

Heather Strozeski: Great service, quick and easy! Clean car and friendly staff. We rented a car for our family trip to Florida. We are so happy with Enterprise and would recommend.

Curtis Hoff: Horrible service. Unprofessional people. DO NOT RENT FROM THIS LOCATION!

Bill Collins: Always very customer-friendly and easy to work with.

Joshua Lewis: Very smooth process and Lexi was extremely helpful throughout.

Benjamin Chait: Upon arrival to pick up our reserved vehicle, we were informed that they were in fact completely out of cars (yes, including the one we reserved) and left us on our own to figure it out. Poor service and extremely unhelpful. Do not go here.Update: Talked to several locals in the area who had experienced the same phenomenon with this location.

S: Started off a little rocky with one of the staff when I originally got my rental and this review would have been totally different if Colton wouldn’t have stepped in and made things right. Would definitely recommend this place as long as you deal with Colton.

Max Reddick: We use enterprise through my employer and Colton at this location is the BEST. He ensures we get what we need and has no issue going the extra mile. Thank you Colton.

christina gomez: Terrible customer service from the man at the desk. I had a reservation to pick up a car at 8am was told the day before I picked up the car that it wouldn't be a problem to get there between 8am-10:30am because my schedule was busy in the morning. I arrived at 10:30am and the male desk worker told me that they gave the car to someone else because I wasn't there at 8am. Zero compassion, apology or professionalism from the man even though this was an error on his part. I would not use or recommend this location to anyone.

Ms.: I thank everyone at the Enterprise on Jackson Road in Ann Arbor for being so kind. I rented a car for 24 hours on Thursday through Friday. On Friday my meetings and appointments were backed up. By the time I made it to one of my meetings, I knew I would not have enough time to make it to my other appointments. So I called Enterprise. I think the supervisor answered. I explained my dilemma to her. She was very understanding and offered an additional 4 hours at no additional cost. And it was on a busy Friday. I hardly ever have a great reason to write a great review. I'm truly appreciative of the quality service I received!

Frederick: Great service, got free upgrade to a nice van. $60 pet day.👍

Carli Fine: Thank you so much for the umbrella so that I wouldn't have to walk home in the rain after returning the car!

Wenche Borgnakke: Nice small place close to downtown Ann Arbor, convenient.

Elizabeth Ann: I was having some problems with my reservation which was a corporate issue. Although corporate kind of sucked, the local manager was really awesome and helped make the best of an unfortunate situation. I highly recommend their services! I will be going back for sure.

Dan Clampit: Not much needs said. The woman working was very friendly and had us in a rental quickly. Would definitely use this location in the future.

Nikita Davis: They really need to improve their customer service.

Joy Martin: Friendly employees, short wait times, and well-kept vehicles.

MONA ALAMRI: I needed some info about buying a car and the rental manager answered all my questions. Honestly, his advices were very helpful and many thanks to him!

Vivek Rai: The experience was positive. The rental manager answered all my questions. No surprise costs at the end of my rental. The car was clean and didn't have any issues.

Mark-Anthony Lingaya: horrible service and unwilling to accommodate customers. would definitely recommend another Enterprise in the area if you need assistance.

Samantha Hughley: Overall wonderful, SUV was nice.. I will be honest they could have vacuumed and it was in need a Car wash badd, however check in was smooth, in and out, associated she was politely … I did have to keep the truck and extra day was able to call in (got transfer to another branch) but it was smooth they just charged my same card on file, retuned car was met outside, she added 20 credit back on my card for my LYFT ( I guess do to all this they don't drop you off no more) , however she left the car unlocked so me and my daughter could wait for our LYFT........

Jean-Gabriel Young: Location closed but entreprise will still rent from it online and force you to go 3 miles out of town for pickup, without warning. Unacceptable.

Anne Kelly: The staff at the Huron St. (Ann Arbor) site was courteous & accommodating. I appreciated their contacting me to verify my plans to return the car. It was especially nice to learn that my Costco membership offered a lower price on the rental.

Jose S.: They don't pick you up or drop you off ... their drivers are always very "busy".Had to walk back home half a mile while it was pouring rain with my elder father...

Richard Schuster: Good to do business with

Berni: First time using thus location. Clean well-staffed facility. Knowledgeable and polite agent. I had to ask questions to get information. Only the bare minimum information was voluntarily given. Car was not as clean as expected, especially front windshield and backseat passenger glass. Information Center was not showing speed and I had to figure it out. I would use this location again.

John Chamberlin: Our experience was top notch. Easy to reserve a car. The car (a KIA) was just fine. We needed to extend our rental for a few days and all that took was a text message to Calvin. Thoroughly satisfied. We'll be back.

Chris Wardius: Great customer service

Dennis Wallace: Great folks

Jeffrey Pieske: Friendly and helpful staff.

Sophia Yang: Bea and Armani are the most wonderful people I’ve met. It’s a great experience to rent a car in this store. Their cars are in excellent condition and they did everything to help customers.

mcj1992GOE: I had a great experience working with Calvin and Hamani, they both made sure I was clear on rental terms, had a clean vehicle, and they also were proactive in contacting me when my insurance coverage was close to running out. Very glad I went with them and I would recommend both Hamani and Calvin to anyone. Thank you again!

Odin Jakobsen: Good customer service, offered a lift home. Would recommend!

PA SHIMO: Very friendly staff, clear explanations, and clean carsgreat car rental

Jake L: Took my Truck into Varsity Ford, Warranty covered my rental, so Enterprise came and picked me up from Ford!Rented the vehicle for 3 days, was great, no issues what so ever! We did a walk through in the rain no issues, and I took it back after a car wash, no issues. They even gave me a ride back to Varsity Ford!All 4 people that I dealt with up there where kind and professional.I can't remember all the names but shout out to Jowan, had a great chat with on my way back to Ford!

Steven Eckstein jr: Said I'm on the do not rent list then gave me 2 numbers that didn't work.

Deb G. (BlissfulDeb): I recently had to rent a car while I had mine repaired. I always go to Enterprise. You don’t have to wait on the phone hardly which is great. You can also schedule online. I like to call. Anyway, they’re fast getting you set up and explain how it works clearly. If I don’t understand, I feel very comfortable asking a question. Jacob Henry assisted me and was very kind, he made it quick and simple. He greeted me when I brought car back then quickly got me on my way. Very convenient car rentals! Reasonably priced with many options.

Kita Brown: I currently have a rental. While on the road the dash started flashing service engine/oil change needed. When we contacted this office they said trade it in. That was an extra hour drive away. We then called customer service, they said trade it in or take it to pep boys. There was no concern for our issue. When we went to get the oil change we were told “that car needed Jesus” there was 0 oil, engine was knocking (which we heard but didn’t think oil was an issue in a rental out mistake) and had we continued the car would have likely blown up. This is unacceptable service, they told us not to believe the sticker that said 3/22 was the last oil change. They said don’t believe the dash that says it needs oil. They said we should believe them because their system said it was done. I am so glad we didn’t listen to them or we could be dead or seriously injured. This used to be the only car service I used, I no longer feel safe or comfortable. Hopefully they see who is falsifying the paperwork so this doesn’t happen again.

Joe Victory: Signed in incognito. Want no public affiliation with this company.1. Picked up car first thing in mourning. Car was covered in frost. Employee still insisted that we walk around car and “inspect it”. When refusing the “insurance”, stated any damage that is currently on car will be my responsibility.2. Drove straight home. Two hours later, car is now defrosted. It is filthy. Not just the exterior. Inside and out. However, the sign hanging in car assured that the entire car would be wiped down. Not even close to being cleaned.3. Codes that showed up on dash. “Low FOB battery”. “Oil change needed”. “Low tire pressure”. Three tires 8 – 10 lbs low.4. Local rental location now closed. Called 800 number twice. Both customer reps said a supervisor would have to call back. Nothing.Will never rent from this company again.UPDATE: I was sent an email from Enterprise because of this review. I submitted my info as requested, and again, was promised that someone would follow up. Nothing yet. I appreciate the immediate response from them here on Google but its just a response for the public to think that they are concerned. They are not. Enterprise is a good rental company if you have no problems. If you do have any issues, do not think you will be taken care of. Wish I could leave “0” stars.

Kit Howard: After discovering that the online inventory did not match what was on the lot and the car I had reserved the night before was unavailable, the staff at the Jackson Rd Ann Arbor Enterprise office went way above and beyond to find me a suitable vehicle at a manageable price. I had no flexibility in terms of timing and thanks to them I was able to take my trip as planned. They demonstrated wxcellent professionalism and customer service and I will definitely use them again when I next need a rental vehicle.

Tario McFadden: Friendly staff

Damian Farrell: I have great reception and retums experiences! Thank you to Lexi for exceptional service!

Clarence Presley II (Fugie): I must say when I first discovered that I would only be able to rent a minivan while my Cadillac was in for service I was a little upset. However after driving it for a week, I was very impressed with the drive and comfort of the vehicle. I even rented the vehicle again for my son’s birthday to take the family to Kalahari. So thank you Enterprise for being patient with me during my steamy rant for another vehicle. The entire experience was great and I appreciate your teams effort to work with me.

Kb Amber: I rented a car with enterprise and treasure and cheveon was a big help thru the whole you guys are great

Shajil Muneer: Excellent service

Abou: I was here once and I really didn't like the service with the staff services (especially with the manager)

WRLDCLS92: Completely satisfied with staff at this location always calling to confirm m, follow up to see if I was satisfied and full of smiles and laughs when I come in. I gave four stars because the inventory is tough. I’ve had cancellation on specific cars which I know is outside of the staffs hand. Other than that I take a car I don’t like just because I get to have exceptional customer service

Dana Wilkinson: We had a great costumer service experience at this location. All staff were very friendly and helpful. Our only complaint was that the car smelled so bad/strongly of cleaners and maybe musty smoke or other issue? It clung to our hair/clothes and basically put a damper on our long hours in the car.... The inside windshield also really needed a cleaning.

Rachel Basse: Fantastic customer service is what you can expect from every single person at this Enterprise. I needed two long term rentals and they worked with me to get the best vehicles possible within my budget. They make everything as seamless as possible, highly recommend!

Nicolas Popa: While the staff was very polite and patient, the service leaves much to be desired.I had a flat tire on my vehicle, and the 'kit' they include with every vehicle to put on a donut does not include a jack, leaving me stranded until I could get in touch with AAA.Never again.

Ben Oliver: As always have never had an bad experience when renting from this location. everyone is professional and very helpfully I will always rent from this location when in town. Mr. Oliver

Gina Dahlem: The service was outstanding! Q listened and helped me with my rental with utmost professionalism and courtesy. Will book with them for my future rental car needs.

Esther Akintayo: They treated their customers real good with respect and loyalty.

Linda Charboneau: The people here are super friendly and go out of their way to make the customer happy. Extra shout out to Q who went above and beyond for us, we really appreciate you!

Amy Nelson: The employees had the pleasure of working with were prompt knowledgeable and very friendly. Made the process so nice and smooth.

Mike McDowell: Had my license 2 debit cards my social security card and birth certificate but they didn't let me know until I arrived I needed a utility bill..... SMH I just drove my own car and saved over 1000 dollars for the week thank you very much.

Jen S.: Staff was very helpful and friendly. Excellent customer service.

Terissa Howard: Excellent customer services.

Dane Galvin: Worked with Jowan multiple times. He is professional, kind, and knowledgeable. They are a great location to work with.

KR!ch: I needed a ride car totaled, instead of this location helping or sending someone literally a mile around the corner, I was told by the female manager I have to get my kids from day care EVERY ONE HAS KIDS YOU ARE NO DIFFERENT, YUR AT WORK TO RENT CARS TO PAY FOR DAY CARE RIGHT?? funny how ppl act like there not human…,.day care u could call, it’s your JOB to rent cars, this location is very unprofessional not helpful at all. I rented a car from another location

Tanner Oliver: Hamani Thompson hooked me up with a dope Mazda 3 as a WALK IN for my surprise engagement Canada trip with my now fiancé! Definitely recommend this business!

R Daitota: This location is so convenient , always has professional and courteous work force. The day we visited was an extremely busy day for them I guess!! Place was packed with customers. All of them worked as a team and tried their best to make it a plesant experience for everyone. The manager here ( I forgot her name but starts with T ) is definitely a super human ! She was so quick when it comes to rentals and a professional yet friendly personality. It was a very plesant experience overall.

Andrew P: Great service! Made satisfying my need for a car easy. Thanks to all!

Dusan J: I am a frequent corporate renter and I am very happy how Lauryn, Steve and others tended to my needs.

Pamela Mason: They have the best staff

2013 Plymouth Travel Hockey: The team (specifically KJ and Taylor) at this Enterprise Rent-A-Car location (Ann Arbor Rd., Plymouth, MI) do a fantastic job of being thorough and efficient with the clients. They were friendly and welcoming and available for any questions that I had. They checked in on my experience with the vehicle shortly after my rental started and the checkout process was seamless. If you need a rental car, this is the place to go. Keep up the great work!Mike Cotter

saravanan vino: Excellent customer service

Sara Blake: EXCELLENT customer service. The vehicles were available upon arrival, clean and in excellent condition. Lauren and KJ are both caring, thorough and friendly. Rich, always greets you with a kind smile, and offered his service to drive me back to my office upon dropping off the vehicle. I rent their vehicles every weekend in April and walk away thrilled with the experience every time!

Irene Shu: I gladly give this hard-working staff ONE BILLION STARS for their professionalism, dedication, knowledge, passion, attention to detail, and focus on satisfying the Customer. I have been a client of this location at 510 Ann Arbor, Rd. Plymouth, MI 48170 for many years. Every time I go there, there are always other customers in their store which is a clear indicator of other "satisfied" customers. All you have to do is "look". Micah, Cody, Zeek, Ryan, KJ, Lauren, are just a few of my faves. I would adopt them if I could. Lol! They work extremely well as a team, they lead by example, and they perform their job with accountability at the heart of everything they do and they do it with a smile. Don't even waste your time, money and efforts with their competition. Enterprise is the best rental gig in town. No matter where you go, Enterprise will always have your back. :)

Anthony Rayford II: Its was awesome experience. The customer service was great. Salute!

James Sebok: Communication is good and they get you in and out very quickly.

Jeremy Luckow: I've gotten cars from this location on 3 different occasions. Every single time the cars have reeked of weed. I'm not sure if it's the clientele or the employees, but it seems like someone is using the cars as their personal cannabis den. I'm not against someone using the stuff, but I am sick and tired of smelling it every time I rent a car. If they're actually charging the cleaning fee for smoking, they're not actually doing any cleaning to get rid of the smell.

Jennifer Buckley: Every aspect of the customer service in the Ann Arbor Road Plymouth location was excellent. Extremely quick, courteous and professional. Our rental car was in great physical and mechanical shape. The drop off process was also super fast and easy. I would highly recommend Enterprise to friends and family. Great job!

Inchez23 Inchez23: Lauren was amazing! 5 star service thank you so much!

Drew Algase: Good service, Steve drove me home, too.

Greg Kime: I pick this location because they are honest honorable and stand by their pricing. They are great with customer service.

Pinakin Patel: Terrible selection of vehicles... Would not recommend renting from this location

Jennifer Havelka-Smith (niffin): The folks here are friendly enough... But it didn't seem like they were very organized or pulled together

Bra’Sha Official: Great experience my first time getting a rental . Lauren was such a great help also another young lady that help me Nyla was such a great help. I appreciate Ryan for his patience as well. Young crew and very professional

Alissa K.: Generally speaking, I don’t like enterprise. They seem boring and archaic compared to other rental car companies and almost always the priciest.BUT, I’ve used this location twice during insurance repairs and each time it’s seamless. They ppl who work there are super nice and work hard to serve customers in a timely manner. AND they are super patient not just with me, I’ve seen this with other customers as well. Even offering to talk to someone’s boss to resolve a corporate reservation that hadn’t been done properly.Kiddos to these young ppl for great service, always with a 😊!

jeremy marek: The car was in good condition and Friendly customer care

Tony Lynn: I only rent vehicles here in Plymouth, MI w/ Enterprise Branch Manager Jeremy Simmons, Nyla, Bria, Joseph, Janae, and Nina. This team watches over my every need whether it's a long regional business by myself or carrying 5 coworkers with me, plus luggage. They watch out for our comfort and security. Why would you go anywhere else? Transportation is always clean and ready to go. I encourage you to make them your only rental solution.

Andrew Ramey: Despite the trouble of not having enough cars present and the staff doing their best to get as many as possible , the man in here went above and beyond and really helped me to get into a car in a reasonable amount of time! Thank you for your help!

Antoinette Eddins: The experience I’ve had with the staff here has been nothing short of excellent and pleasant even with my multiple extensions. Everyone is friendly and very helpful. This will definitely be my car rental place.

Ken Drummond: Staff went above and beyond to make sure that I got my rental.

Ben Rusnak: This location has helped me numerous times and I have had great experiences one time after another. The staff is friendly, understanding, and I have never had any issues with my car or reservation.

Ryan Kern: They got me what I needed and walked me through the process. I've never rented a car before so this was a new experience for me. I will say that they were knowledgeable and easily able to help a newbie like me. The vehicle did smell terribly of weed so if that bothers you I'd recommend requesting another one or something. I didn't mind it as I wasn't going anywhere too far away or anything.

Andrea Adams: I’ve had 2 very recent and good experiences with this location. Chris is quite conscientious and a good listener. The entire staff is dedicated to providing good service in a timely manner. Willow gave me a ride home and was a delightful companion for the short trip.

ReMax Platinum Ann Arbor Agent Gloria Pearson: Great job enterprise, when I needed a vehicle, they were there. Thanks!!

Melvin Johnson: The team was always fast and polite. I showed up a little after their closing time to return my rental, and they still happily assisted me. I would definitely return.

Pamela Lewis: I had a reservation, but when I arrived the airport had taken all but three vehicles. What remained was not in the category for what I reserved. The branch manager Ben assured me they would work something out that was satisfactory. He and the assistant manager JJ went to work trading and securing vehicles until myself as well as four other customers who also had reservations were all in vehicles that suitable. Chris and Adam also joined in and even stayed after closing to get the vehicles cleaned and ready to go. These gentleman truly turned around what was initially a negative experience. Their customer service was top tier and I appreciate all of their hard work.

Chris Johnson: The staff on Michigan Ave is like family

Ebony Riley: Customer Service rep JJ works above and beyond to make sure we have the best service. I've personally worked with him twice and each time JJ has made sure my needs have been met! With a world where good deeds sometimes go unnoticed. I want to make sure JJ and his team are noticed. Thank you soooooooo much!!!!!

Abou: I really appreciated the services with JJ. He helped me to get the car I wanted with patience. He was very helpful and really appreciate it.

George Bordt: .J J. and another gentleman helped us through the entire process. We had to extend our rental twice; because our car needed more than work than expected.They were polite, professional and gave us the best rates available.

LaShawn Corchado: There is nothing like well mannered, caring young men!!!! The young men at this location are grrrrrrrrrrreat!!! It may take a few minutes to get you in and out, but it will be well worth your wait!!! They’re thorough, efficient, and professional AT ALL TIMES!!! Thanks for your great, over the top customer service!!!!!

NA 1: Always my go to place to rent cars for many different occasions. Staff are very responsive and patient with my requests. Their directions are always clear and even in high traffic days, their checkout process is timeless! Further, Ben is always accommodating and professional. Thank you for being in our community!

Jen S.: Excellent customer service. I was even upgraded at not additional cost.

Christopher Patton: Not the best experience I recently went through dealing with the Ypsilanti, MI branch on Michigan Avenue. I Rented a 2020 Nissan Pathfinder only to have it stop dead in its tracks on the freeway in Kentucky. Spent 3 hours stranded on the highway waiting for roadside to show. Was able to get a car switched out but the damage was already done. Very-Very let down simply because at the time of me getting rental you could hear the manager tell the young man dealing with me to keep rental for "short-term" meaning keep in close proximity like they already knew something was wrong with the car before renting to me. Due to this negligence I was put in a very unsafe situation, just hoping for the unsafe practices to be terminated. No one needs to go through this again.

Michelle S.: The person manning the phones is horrible. I rented a van for a trip out of state with my grandkids. Reservation accepted. I got a call 3 weeks AFTER the rental was confirmed that they had overbooked and I was going to be on a "waitlist". She offered me a 5 seater vehicle, when I explained that there were 6 of us going and I needed a 6+ seater, she became very belligerent and basically told me to cancel my trip. I reached out to corporate regarding this treatment and was told I would be contacted within 24 hours. 2 days later, I had to reach out AGAIN to corporate, only to be told, basically, tough luck, we won't price match your new rental to the old one, call around to other locations and try to find a minivan as I had canceled my reservation." I DID NOT CANCEL MY RESERVATION, YOUR RUDE RESERVATION CLERK DID!!!!!!!!!!!!!!!!!!!!!!!!I will not be doing business with ENTERPRISE again after this. It is shameful and a money grab as the vehicle I had to rent was DOUBLE the cost of the mini van I originally was confirmed and they refuse to even attempt to work with me to make it right.

Stephanie Lynn: Big thank you to JJ for all his help. Excellent customer service! He worked to make sure satisfaction was 100%

James Bevard: Enterprise in Ypsilanti is a Great Rental Car Place. Their Staff is Awesome and their Service is Amazing

Tom Herwick: Was promised a pick-up at 9 AM sharp at my local collision shop this morning. I'm currently still waiting for them to get their driver over to me. The excuse is that they need you to call prior to needing a ride. Why would I call when you promised me a 9 AM pick up???

Albert L: I am a Hertz President Circle member and I always choose Hertz when I can. I did an one way rental from DTW to this location. When I arrived the location at 5pm, doors are locked. I waited more than 15 minutes until someone showed up without even saying sorry. To be clear, this location closes at 6pm not 5. Even worse, one day after dropping off the rental car, I find that the contract still remains open, and they are still charging my credit card. This is the worst experience I had with Hertz and I suggest the main office take a look at this location.

Kyle Ratliff: Booked appointment for 4:30 pm. Door was locked and no one will answer the phones.

Emily Baker: HORRIBLE! I never, ever write bad reviews about any business but that was a horrible experience. I had a 6pm pick up, and the place was closed?! How do you close before a pick up is supposed to happen? I called the 1-800 number and no one can help me.. they have no cars for tomorrow and if I drive to the airport I have to pay an extra $150 for the same reservation?! Now I am without a car for my Thanksgiving vacation.

Rochelle Raeburn: I was unpleased with my service Haitham Abourayan on 10/09/19. I called to setup a Lyft ride to the rental pickup and he told me I would be receiving a text confirming pickup. I waited for a while and no text came. When I called back to find out what happened, Jeremy stated no Lyft was setup and his associate left to take care of other tasks. Haitham’s carelessness was a huge inconvenience to my schedule. He was in too much of a rush to verify and/or place the order for a Lyft or let his associate know to checkup or complete what he didn’t. Jeremy was very helpful and made sure our needs were met despite his partners lack of effort. If it wasn’t for Jeremey, I would rate this place a one star.

larry gocha: Long story short. My mother needed a car in a hurry. Her vehicle broke down and she needed something to transport her granddaughter to and from school, plus other very important things. She also needed a car with enough space to haul her cello around. Without hesitation they had one available for her and at a great price. Thank you so much

Matthew Lindsey: The company not this location lacks a lot in billing support resources.

Tina Ziemek: I arrived and they didn't have a car for me. Worse is how they handled the situation, they literally highlighted the number on the pamphlet and said there's nothing they could do. That it was my responsibility to call before I reserved the car to make sure they could accommodate my last-minute rental. I get I should have called, but their response was the opposite of what customer service should be. I took it upon myself to call another Ann Arbor Hertz location (East) and the employees over there were exact opposite to Jackson's. I will avoid this location and only go to East.

Leatha Sargent: Truck rental

William Kujala: These guys are 100% the best car rental in Ann Arbor. Great customer service, friendly staff. Jeremy (the manager? or manager in training?) always does a great job getting you out the door asap.

Dave Kiser: Rented a car from them. Didn't notice until the following evening that it was leaking oil. Now we have two spots on our driveway. The one spot next to the line in the driveway is from about 23 hours of sitting (pretty sure the size difference is because the oil ran alone the line), the other from just 10. This is not an insignificant leak. Edit: my wife moved the car to the street to get a photo. Twenty minutes later, she moved the car again, to see how much had leaked. The spot under the car was two inches in diameter. Hertz gave her a new car. That's the minimum they should do, so my rating stands. I'm having trouble believing they didn't know the car leaked.

Linda Benson: Very helpful and professional

Jesse De Los Santos: Horrible and never again. I waited over an hour and a half for a car that had been reserved well ahead of time. According to several people in line, this happens often.

ree G: I am not really pleased with this rental place. First I had the time to pick up my car at 1pm because I had prior commitments after. When arriving the car wasnt ready, it was still in the place where they clean it. So after 20 minutes of sitting in my car, the younger gentleman came out with the car and handed me the key. In the past with renting a car thru Hertz they let you look over the car and mark down if here was any dents, scratches, etc..Well aS I was pulling away I glanced at car and saw some black marks all over the car and I called and the guy who gave me the keys said oh it's mud, sorry. Believing him I pulled away. We came back later that day and it wasmt mud and the car was in pretty ruff shape. I've never rented a car that wasn't nice. Between the smell of cigarettes when coming into the car, til all the damage on the car, and the so called cleaning they did before they gave me the car, it was an unpleasant experience. If I can ask a question it would be if you cleaned the car why would there be a huge smear on the windshield inside, or that the outside of the car was so dirty?Last note, if you are looking for a rental car, run away from here.

Adversary: Aside from a couple friendly staff, this is the worst rental agency I've ever been to. The senior member is unprofessional. You often have to leave your personal car in a beat up gravel lot in the back. The office is terribly slow, sometimes waiting up to an hour just to get your car. It is so slow that I've seen people in line give up, and say they were going to Enterprise across the street. One man said that he had a reservation in the morning and they couldn't give him a car until the afternoon. If you have to go to Hertz, go to another location.

cucos petru daniel: I went there for the only purpose people go there. Prior to this I called to ask about the american issue of the debit card. They were agree to run a check-up of my debit card to tell me if I qualify for a rental. When I arrived, the price for 3 days, medium sized car was around 100 plus insurance. But when I told them again that I only have debit card, the price became 200 😂😂😂

Dawn Ducca: Great service when I went to pick up the car. He helped me upgrade to a better car for a great deal! Will go back here for sure!

Paul Choi: Unbelievably slow service

Quinci Alexander: Good place to get rentals the guys at the counter were very helpful. I highly recommend this place for rentals. Will definitely be going back.

james howard: They made extra effort to accommodate our situation to get us a carThanks guys

Ahmad Daniels: Great customer service and quality vehicles. What more could you ask for.

Richard: STAY AWAY. The worst service you can imagine. If there are even 4 people waiting to get a car, be prepared to wait upwards of an hour. One of the ladies had no idea how to do her job.

Guess What: Avoid at all cost unless you want to be scammed out of 700+ dollars. Yes, you read that right, more than seven hundred dollars. We were charged more sneaky fees that we explicitly said no to than what the car rental itself was worth.Came to pick up a car paid for fully except some 50 dollar fee on Expedia. Got asked about insurance and said "we paid for the regular Expedia coverage". The clerk mumbled something about how "well you should have more" and then added 400+ dollars of insurance charge on top of our 50 dollar fee, and then another 200 dollars of other fees and taxes.When pointed out that this does not look right at all, since the car itself was about 600 dollars, the clerk had the audacity to say "oh I cannot change it now, if you want it now you have to pay for the car and then speak to my manager on Monday". Confused and thinking the 700 dollars was the cost for the car + the insurance that he cannot remove, we paid for it and left, only to find out the 700 was ALL EXTRA.Hertz is running a massive scam here and we will be disputing this with the credit card company if Hertz does not sort it out. We said multiple times to the clerk that we did not want the insurance, and it was added on without our consent anyways. Absolutely infuriating.

Mustafa Elshami: No reservations work!!!

Bruce Tormanen: ez in &easy out

DJ Booker: I had reserved a Tesla for rental and when i got there they said they didn't have any, can they interest me in a different electric car. After getting upset with them they magically had one all of a sudden.Then at least an hour of time wasted going back and forth between their online system, call center, and this location just to extend the rental a week. Now i'm late and doing this review out of anger, making me more late

Victor Hugo Rohden Prudente: I had a great experience. Easy to pickup and return.Everything was fine.

monae mack: Going through expedia for the rental was amazing and fast

udo Riedmann: all good also have e returne ...no problem .....

Lindsay K: I received a great car on little notice that was a fresh new model and very clean, great customer service…a much better experience than another local big company I used about a year ago that didn’t work out so well.

Leronda Flemming: If I can rate them negative stars I would. If this is your last possibly resort still look somewhere else. The lady at desk was rude when I originally picked up the rental. When I turned in the rental she claimed I requested services I never asked for.

Emily Snook: Very very disappointed I called 7 hours prior to showing up and they said they would have a car because my current rental car is having tire and transmission issues and drove way out of my way for the lady working there to be no help and they did not get me another vehicle

Paul F: Outstanding service from a great staff! They proactively emailed a few days before the reservation and quickly responded to a couple of my questions. They picked me up right on time and had my rental ready to go. When I left my sunglasses in the car, they had them ready for pickup. If you can navigate around the phone menu to a person or get them on email, you are all set. Really a night and day experience from any airport rental car location.

Christina Marie: Staff was great but our rental was supposed to be 11am to 11am two days after. I guess we came in 5 minutes early so we needed to drop off 5 min early and didn't realize it and they charged us 12.00 for being late. We had it there before 11am but we were 2 min later which was earlier than 11. Our car was also dirty and for the future they need to inspect all areas of the car cause the fold up cup holder back seat was disgusting

Ajay Jha: Bad experience form the branch. First they delivered a car with very low tyre pressure for which I was to waste my time. Than next day, its key got locked. Further, I got a flat tyre which took almost entire day to fix ...apparently tyre shop didnt get the approval from hertz on time till I had to call up and remind. Overall...a very frustating experience .

Elaine McCubbin: Did not get the vehicle we requested. Specifically asked for a domestic product weeks in advance and got an import anyway 🙄🙄🙄Lesson learned, go to the airport for bigger selection

Steven Whetstone: Thanks for making the drop off easy!

Jac Chatain: Try calling and follow the prompts won’t let me book a reservation, try talking with someone won’t answer, phone rings then pick up and hang up on you. Try using the App select a store for reservation and just go’s to a white screen and won’t load. Awful costumer service.

Brian Cylkowski: Reasonable service

A Alvarez: Got the car we asked for and needed for our family trip. Will be using this location in the future. Thank You so much!!