Best Hotel Supply Store Ann Arbor Near Me

Ron Hunter: Room was nice and clean, staff was friendly but that's about as far as the positives went. Lobby smelled like the pool, very overpowering. We got settled into our room after a long drive, got cleaned up and headed to restaurant downstairs. Completely deserted and lights off, at 5:45PM! Front Desk Staff just told us 30mins before that the restaurant was open and would be open until 10PM. Nope, nobody in sight. Staff member finally approached us and said kitchen was closed and would not open until morning for breakfast. He also said we could go next door to The Kensington and their restaurant, Re•Lish, was open and was "way better in his opinion". Super happy that we did because it was great food. Really disappointed in our stay (other than our dinner at the neighboring hotel).

Account Administrator: Nice clean hotel!

Kimberly Craig: Beautiful rooms! And I can’t say enough about the staff. Friendly and one young lady (Rayshawn? Sorry her name escapes me) went above and beyond to get me and my mom into a room with a walk in shower. And the food? It was amazing! Thank you so much for being the bright spot during the power outage! I wish we had found you guys at the start of the outage!

Erik Kegelmann: Great location near freewayRooms: 3/5|Service: 3/5|Location: 5/5Hotel highlights Quiet, Great value …More

Christina Kallet: Amazing and thoughtfully designed however the floor around the pool was filthy and covered in several balls of hair. All different colors. The windows in the pool area had dead bugs all over them. The electrical closet was open and surrounded by water. This was a Monday.Rooms: Clean! Cozy! Top notch on the vip business rooms.

Ashley Triplett: Raised they prices due to Ice storm for one...Check in was 3 but rooms wasn't ready til 5pm. Workers was very frustrated and expressed it very loudly. Room was clean for the most part. Except a few hairs in the tub. I'm going to assume service wasn't 100 percent due to shortage of staff. Apply if interested.Rooms: 3/5|Service: 1/5|Location: 5/5 …More

Ginjer Thurber: We needed an overnight stay somewhere to help us get through the power outage with our toddler and newborn. We thought for sure it was going to be very busy, and possibly loud because of the circumstances. However, we were pleasantly surprised and enjoyed our stay! The pool area was great, not too crowded. We appreciated the supplied towels. Staff were friendly throughout the whole process of booking, checking in/out, especially Meg. Hotel was clean and modern. We would stay again and are appreciative that we were able to get rooms!

Michele Rubey: Great front desk staff. Room was very nice. Newly renovated. Comfortable bed and nice shower! I would definitely recommend it.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

JP Kiss: Highly recommend this hotel. We live 30 minutes away and just wanted a staycation. Pool was warm, hot tub was relaxing, room was clean, and staff was great. A quick 10 minute drive to downtown AA.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Orville Walker: $75 per fee??

kyleitis: Great hotel stay. Much better than your normal chain hotel.Loved the exercise gear included in the roomRooms: 4/5|Service: 4/5|Location: 4/5 …More

Chris Matthew Porter: An extremely interesting concept for a hotel, lol. The random exercise equipment is off putting placed in odd spots around your room; a pilates pole-thing with stretching straps/pulleys, an full-size exercise ball, yoga mat/blocks and a small sliver of reserved workout space with a mirror on the side of the bed ( let’s just say, if you’re not into fitness, everything listed above can be well-repurposed for other 𝘢𝘤𝘵𝘪𝘷𝘪𝘵𝘪𝘦𝘴. 😏A nice touch was the high end flatscreen with an extending mount and soft close cabinet drawers....but my favorite room amenity being the remote controllable ( not RGB unfortunately ) GB light-strip above the TV/Entertainment center....and the dimming nightstand-wall-controlled white LEDs that trimmed the headboard. That oddly have three, side by side and on the same module, control components to alter their brightness.. three.Bathroom is simple yet eclectic but well-designed with a decent amount of sq. footage - along with high end bathroom toiletries.Last but not least, customer service was 👨🏽‍🍳👌🏽.. had to checkin late which went appreciatedly-smooth and the morning staff were nothing short of hospitality gold..P.S. Shoutout to the young lady running breakfast who gave me a great insider tip about the breakfast there. 😜😜1OO% would recommend to others.

Carrie Smith: The hotel is beautifully simple and very clean. The staff, from front desk to housekeeping are all extremely kind, and helpful. The entire hotel is well put together and they have workout equipment in every room. This is a fabulous place to stay!Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet, Kid-friendly, Great value …More

Xiao Meow: Nice spacious bedroom. Welcoming staff. Clean room. Recommend.

Karen Barbu: Just went to a vendor that was giving appraisals on coins

Mel Araiza: Great hotel and atmosphere. The staff was amazing, and the food was delish! Very clean hotel, and will definitely be returning. Thank you for the beautiful hospitality.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Tobias Brandt: Good place for a business trip. Some restaurants in the area.Rooms: 5/5|Service: 5/5|Location: 4/5Hotel highlights Great value …More

Ahmed Ibrahim: Clean and renovated

Diana Wasaanung'gokwe Seales: Came her for a conference that was in the hotel and stayed over night. Wondeful staff and accomidations! Highly recommend for buainess. Plus they have plenty of EV chargers! Perfeft for my new bolt.Hotel highlights Luxury …More

Katie Elizabeth: Pet friendly hotel that has clean rooms. 2 stars because of my experience in the breakfast area. There is no sign or any person waiting near the breakfast area to inform guests that the buffet is $20. I had a plate of 4 pieces of bacon and I was yelled at across the hotel lobby in front of other guests and staff by the buffet staff member that her buffet was $20. I handed her the plate of bacon and said she could have it back and she aggressively took it from me and threw it in the trash. I told her that there should be a sign that says the buffet costs $20 for hotel guests, and she snapped back at me “yea, I’ve told them that a lot”. Typically a breakfast buffet is free for hotel guests, or there is clear indication that there is a separate breakfast restaurant in a hotel. This interaction with this buffet employee did not make me feel like a valued guest of this hotel and definitely made what would have been a 5 star review this 2 star review. And we discussed how much we were enjoying our experience here and would be repeat customers, but not after this experience.

Christine S: The staff is courteous, rooms are clean and spacious. Accessible rooms with roll-in showers are available but limited, Conveniently located just off I94, Briarwood Mall & plenty of restaurants. Buffalo Wild Wings is within walking distance.Food & drinks: The Sheraton has an on-site bar.

Chris Harper: Nice employees, great propertyRooms: 5/5|Service: 5/5|Location: 5/5 …More

Tre D: Love staying @ Marriot for the style...and this hotel puts the sí in desígn. Loved the look of this hotel lobby.....really sets the bar high for the room. I didnt have time to enjoy the lounge on my brief & busy stay, but it looked very inviting. Gym were also on par with the lobby lots of good working equpment, well lit room, and spare warer/towels avail. Roo. Was spacious and clean.My only issue here is the same issue I have with most hotels...How difficult is it to install self-close/soft_close toilet lids?? Lets make it happen across the board, once & for all.

Bryan Stewart: Awsom hotel In ann arbor Michigan would highly recommend.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Kayla Hurst: Beautiful hotel and REALLY incredible staff!! A little bit older hotel but still super nice - and made better than some of the newer hotels being built. The front desk went above and beyond to be sure our stay was A+. Also in a super great location, no parking charge and plenty of parking and brightly lit. The beds were also super comfy. Will definitely be back if we're in the area again!Rooms: Not super big, but big enough. Our room had an extra chair besides the desk chair that I actually really liked lol and had a huge deskNearby activities: Close enough to Detroit and super close to downtown Ann Arbor. Great little area with lots of restaurants and things nearby.Safety: We felt super safe here and with parking our car here. Plus all the staff was great.

jason jason: Great trip and great serviceRooms: 5/5|Service: 5/5|Location: 4/5Hotel highlights Romantic …More

Colleen M. McNiff: Excellent hotel. Clean, updated rooms. Friendly restaurant in lobby with excellent food. Great location near University of Michigan. Five stars!

Andrés Escárraga: Everything great with the service and rooms but with this price they should include basic breakfast at least.

Robert Garrett: Brian was an amazing host. I will certainly be back in the future.

Kelly Reynolds: Rooms: Clean, updated, nice furnishings but need a larger or another trashcanHotel highlights Quiet, Kid-friendly, Great value …More

Krystal: Karan or Kathy (I'm so sorry I don't remember which) at the bar was amazing. So nice, made great drinks and seemed to really like her job she even remembered usbthe next night. The only downside about the stay, we booked club level, the lounge was closed due to covid. Had I known, I would have saved some money and not booked that level. The walls were. Bit thin or our neighbor was just that loud. The hotel was clean with kind staff always working to keep it so.

dawn tindall: Staff was friendly, hotel was clean, and it is updated well. I prefer a well renovated hotel to a new one. The construction makes them much quieter.It is about a 5 minute drive to kerrytown.

Desiree Gray: The rooms are decent and fairly clean for the price, but the staff is practically non-existent. When I walked into the lobby, there wasn't an employee standing behind the counter. I had to wait a while before he came from the back room to help me get checked in.Rooms: 3/5|Service: 2/5|Location: 4/5Hotel highlights Quiet …More

Charles Jones: Hotel was over booked and people who paid for rooms were turned away without refunds. Our room didn't have functioning plumbing and was dirty.Front desh clerk was uncaring and antagonistic toward guests. Stay away until it gets new management.Rooms: Dirty and not maintained

David Paladino: It was alright. Room was clean. Ice machine upstairs didn't work. Soda machine down stairs took my money and my drink got stuck. Vending machine upstairs wouldn't take dollars. Other than that it was a good place to stay since the Marriott was fully booked.Hotel highlights Kid-friendly …More

Jeff Smith: If you care about your privacy and the safety of your belongings, do not go here at all! They will force their way into your rooms before your checkout to steal anything you have of value. Management will play games with you, but at the end of the day switch up and act like they aren't responsible for anything. This place needs new employees that don't extort and steal from guests.Noteworthy details: Also, there is no real customer service to go through for help with any of your concerns. It'll get filed and forgotten, no response whatsoever after a week of constant follow-up....

George Sanders: All of the employees are rude thieves, they will rush you out of your room before the checkout time to take your personal belongings. They will act like they will check for items in their lost and found, but never actually do anything. 0 out of five stars, don't go here unless you want to be treated like trash.Noteworthy details: If you have anything important don't even take it to this place, it will be stolen.

Evan Schut: Locked me out of my room over a $10 pet fee. Go somewhere else unless you hate yourself.Rooms: 1/5|Service: 1/5|Location: 1/5 …More

Alex Parent: As with others the staff is rarely at the front desk and nobody is in uniform so good luck finding anyone to help. You can find the maintenance guy but he smells like booze and seems to be responding to few of the many problems clearly present in the rooms. A sheet was on the front desk which shows requests to change rooms. One couple found blood on their sheets.Our room was actually clean, but the rudeness of the staff and the overall threatening atmosphere of a place like this is below the hospitality industry. Below the standards of quality inn and Choice Hotels the group that owns the brand.Eric Temple the General Manager is especially a problem. Besides the words he called my wife, the obvious racism in his bringing up her skin color, he was purely rude and it looks like from the other reviews that he has an "on/off" switch for hospitality. He was purely rude and insulting and refused to help in any way. The only thing he did right was not charge us for the room he refused to give us after we brought some of our complaints to him in hopes of changing rooms and getting a better rate for one more night.I expected them to try and charge it anyway. The place just feels like a trap and a con. Plenty of people had valid reasons for wanting refunds and or a change of room and they would disappear and just brush everything off. It was just a gross run down hotel with nobody in it interested in helping, or doing anything besides shrug you off. The maids were in uniform, but they also peek into rooms through the peephole instead of knocking. If there was a redeemable quality to speak of. There was one person at the front desk the first day who was decent.But that was one fraction of this particular employees day and based on everything else we saw and experienced it's just very unlikely that he was innocent of the same kind of rudeness that seemed to be present in every person who identified themselves as an employee. I wouldn't return here if it was the only warm bed left on the planet. Not after the way the GM spoke to my wife and then the way he spoke to me. If we had gotten one shred of help or understanding maybe I'd feel a little different, but it was pure resistance from the beginning. We should have trusted the reviews and avoided what they all seem to point to is a guaranteed terrible stay at a dreadful hotel.Quality Inn has some work to do as far as oversight and quality control. Shouldn't be hard when it's in the name, but it is clear this sight isn't visited much by any oversight.Noteworthy details: It seems that no matter the complaint or how valid it is that these folks will still try to keep your money and they will be as rude and threatening as they have to be to make you leave.

Robert Lee: The location was the only saving grace. Walking in, the first thing I noticed was in smelled like pot smoke. Yea, it's Michigan, but still. The front desk staff or lack thereof really didn't care about what was going on. When I got to my room, there were no blankets or sheets. I went to the front desk to get sheets, No blankets were available. I went to Meijer to get one. The shower curtain was mounted too high up. Water flooded the bathroom. Somebody could slip, or worse. Most of the lights in the room didn't work. Fortunately, I didn't need light to get sleep. To call this place a roach motel would be an insult to pesticides. Spend an extra ten or twenty bucks and go elsewhere. The only thing that could make this place worse was if they started renting beds by the hour.

Sara Lorenz: If I could give zero stars I would. This facility is not clean, staff is not friendly and they tell you, you can cancel your room but you won’t get your money back…even when it’s an emergency medical situation.Rooms: Not clean.

Gio Thompkins: When we arrived they gave us a room that was still dirty and looked occupied so Our room was charged with no problem, but once in this room the curtains were coming down and the TV did not work so I went to call the front desk and guess what? No phone. Waiting for maintenance. SMHRooms: 1/5|Service: 5/5|Location: 5/5 …More

Ypsi Guy: This place has gone down hill. I was there and the front desk worker is very rude. My neice was walking the dog and stopped by the room and the front desk worker told her that if the dog steps in the room he was going to charge her room as well for a pet fee. The shower in the room looked like the ceiling was gonna fall through and patches everywhere in the bathroom. I seen a bug on the door that lead to an ajoinong room. I took a pic then image searched it. It was a cockroach or bedbug. I grabbed all our belongings and we checked out of the Hotel.

Heidi Ornalik: From the moment I walked in hotel, dirty, carpet filthy, paint chipping off walls everywhere ceiling leaking in entry way, when I cked out with buckets on floorRooms: 1/5|Service: 3/5|Location: 4/5 …More

monforus: place was dirty.. there was insects and roaches. doors damaged and missing handles everywhere, stains, paint missing, broken tvs. breakfast buffet was not up kept food was old, staff was not there to assist and then rude when we found forks and papertowel refills ourselfs in the cabinet. most rooms smelled of stale cigarettes despite being told it was non smoking.

Tina Taylor: One of the worst hotels so far soooooo dirty everything towels that looked like they have bin sitting by the pool for months dirty bottoms in the hot tub hot tub closed (no wonder) just so bad don't evan waist your money

Cadance House: this place was very misleading. the hot tub was under construction, the online pictures were very misleading

Maddy Dorton: it was very bad , the toilet didn’t work in the first room , then they switched our room, but when we first got here the front desk staff weren’t here.Rooms: 1/5|Service: 1/5|Location: 1/5 …More

W Bryan Jackson: Late check in, gentleman behind the counter went above and beyond. Hot water for shower took awhile to get hot but over all, not bad.Rooms: Had a single room with a king bed, very spacious.

Jeff Yantiss: Rooms: Room was like a normal hotel room. Clean and comfortable.Nearby activities: Very close to all kinds of different things to do. Big game room just down the road. Great for the whole family.

tom morris: Very nice hotel in great location. Rooms extremely clean and nice courtyard to sit in . Staff was greatRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great view, Great value …More

Richard Bowling: Nice visit 😊Rooms: 4/5|Service: 4/5|Location: 4/5Hotel highlights Kid-friendly …More

Nurgül Kılıç: The hotel is far from the city center, but it is very easy to reach by bus number 4.There is a very nice shopping center close to the hotel.You can find everything you are looking for around the hotel.You will be very pleased with your stay at the hotel.It's nice that the staff is smiling.In addition, the hotel works in terms of sustainability, I thank the hotel management and wish success to the employees.

Matthew Rian: Had to stay here for family health issues. They gave me a shuttle to and from the U of M university Hospital. Drivers are excellent front desk ladies were great and breakfast woman made sure you started your day off great and housekeeping made sure the room was clean! I will definitely be staying here again if I need to! Thank you again everyone!Food & drinks: Red lobster across the street, Bob Evans next door, palm palace just down the road, other places to eat with Uber!

Nicole Caruso: Very clean, staff is super nice!Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Rebecca Grody: Amazing staffI accidentally left my bathing suit and had to call and ask the hotel if it was found in my room a d could they please ship it to me. The staff was excellent. They found my suit and had it fed exed the next day. The room itself was very comfortable and inviting. The locations was perfect and the amenities were exceptional.

Alain Chautard: An old-fashioned hotel with board games, foosball table and a pool table. It was very quiet and the staff was super accommodating. The breakfast area is a bit small and its layout makes it difficult ton have more than 3-4 people help themselves at any given time, but it wasn't too busy when I got there.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Erica Reist Bass: We lost power due to the recent power outages in the area and needed a place to stay. They were able to take us day of and make us feel very welcome and at home. Thank you so much for accommodating us and helping us out when we needed it most.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet, Great value …More

David Mccray: Vry niceRooms: 4/5|Service: 4/5|Location: 4/5 …More

KRISTEN L: Stayed one night during mediation visit. The room was clean and looked recently redecorated. The pool and hot tub area looked nice and clean, though we did not use. The work out room had 2 treadmills, a bike and an elliptical: all of which were... useable but entry level/old. The work out room was HOT and small, mentioned the temp to the front desk, so hopefully that will be adjusted. Breakfast was free with a variety of selection. Had to ask for decaf coffee, the attendant was friendly and immediately offered to make some, but she never brought it out. Plenty of parking during our midweek stay. Would definitely stay here again.

Bethany “Bett” Benisch: I would not visit this hotel again.The bed has a divot and the showers had peeling wallpaper.The rooms were clean, however.Rooms: 3/5|Service: 5/5|Location: 5/5 …More

L Beebe: The rooms were not clean and were out of date. Caroline was very rude all around. She had offered my daughter chocolate-covered strawberries stating a guest they were for had canceled then once she had realized she had made a mistake quickly took them back very unhygienic. Our reservations we made earlier in the day and we watched several other guests get the card to their room while we had to wait in the lobby for over an hr and a half. Just based on Caroline alone I would never recommend anyone staying at this location.

Christina Daniels: I stayed here for three days during an ice storm. The hotel was sold out. Every employee was kind and helpful. I would especially like to thank the breakfast attendants. While the space is very small, they worked diligently to keep items stocked and were helpful and polite while doing so.Very impressed.

Stephanie Bundy: Michelle was a life saver when we were looking for a last minute room for our daughters appointment at the U of M Cancer Center when our previous hotel fell threw. The hotel was beautiful, staff incredibly helpful and friendly and the shuttle server is such an added bonus!!! As soon as we find out her surgery date, we will be back!!! Thank you for making taking some of the stress off of a stressful situation.

Smsm R: I love this hotel , I stayed 3 times on it ,lovely staff .Rooms: Big and awesomeNearby activities: Location is near everythingSafety: Very safeWalkability: Nice neighborhood around

David Papernick: I was there recently on the weekend for three nights in the main building (#10), there was no cleaning service, changing of towels at any point in the stay. There was a power and heat failure in the middle of the night and their response was that it was beyond their control, have you ever heard of backup generators? Lastly and most disappointing was that I woke up with many bites on my face, arm and leg (bed bugs). I sent two emails and a phone call to the General Manager who chose to ignore my correspondence. Be aware!!!!

D Thompson: Our room felt dated. Not sure why. But it was clean. Well lit. Most places in this price range provide some amenities like shampoo and soap. A clock. I'm not sure why hotels think it's better to use cheap toilet paper when you need to use a half roll just to wipe. I would still recommend the hotel. The kitchen was well stocked.Rooms: 4/5|Service: 3/5|Location: 5/5 …More

J Jackson: I will say the pictures on the website were beautiful but I wish the location lived up to them. Pros: - no bugs in general including no evidence of bed bugs. - Free internet option. - clean bed/sheets. Cons: - Lack of sheets for pull out couch in room; - only a few towels at check in so we had to request more repeatedly; - various stains on carpet and a substance that appeared to be blood on the curtains; over all outdated and a lack of maintenance. The workout room was very, very small and unclean. They also refused to add AAA discount.

Sandra Karlin: We spent 4 days on this property, booked thru another site . All of the pictures are false advertising. It’s a dump for the following reasons:-Lack of personnel at night in case of an emergency. Our key wasn’t working and no one at front desk.-No response before you check in requesting anything.-False advertising of the property.-we were asked to get our own linens & pillows from the back of the front lobby.- no extra blankets available-Lack of cleanliness in lobby bathrooms & kitchen in our room.-Lack of kitchen utensils, cups amenities that a kitchenette has.-No housekeeping-Only one iron for entire property-Lack of response during our stay for anything we asked.This property was a homeless shelter during COVID you can tell it’s deteriorating and not a real hotel. The interior of our room was unacceptable for the price . The property is not at all suites for families. Lacks comfort and attention to its guest. Do not stay here .

Shri Ram Sharnam: This is the worst hotel. They overbooked and had no rooms available even though pur reservation was prepaid and booked weeks in advance!

K B: Smelled like cigarettes, did not have bowls or spoons in kitchen, never got them after I asked front desk. Bathrooms only had shampoo and a bar of soap, no conditioner.Breakfast is minimal- granola bars, box of cereal and a breakfast sandwich, no fruit. Towel rod was falling off wall in bathroom, had to ask front desk for a hairdryer, stains on carpet and furniture, door handle to bedroom was breaking and the front door lock did not always want to let you into the room. Pool is closed and it is summer.

Steven Bonofiglio: Says right on the bottom of the screen you can pay when you arrive, your card will not be charged. They then proceeded to charge me 700$ a month before my stay. What a rip off no I associate will ever stay with this company again.Rooms: 1/5|Service: 1/5|Location: 4/5 …More

Brian Urbancic: (Note: This review is not at all a criticism of Priceline, who provided excellent service after I notified them of this debacle.) I can't describe my stay because it didn't happen. I reserved and paid for a room for 2 nights through Priceline. When I arrived to check in, I was told they didn't have a room for me and they had notified Priceline to cancel my charge and issue me a refund. I asked for something in writing to confirm that I didn't actually stay there. All I got was a hand-written cancellation number. That was 3 days ago. The charge has now cleared my credit card. It was not supposed to go beyond the pending stage. It's bad enough to sell a room that you don't have. It's fraud to lie about refunding my money.

Guarocuya Batista-Kunhardt: No WiFi and a severely understaffed location. When asking about the promised WiFi they immediately give you the number ofntheir service provider to call. It is a common complaint, they acknowledge.Rooms: 1/5|Service: 1/5|Location: 1/5 …More

T Irabagon: Pool CLOSED for the season. TV Cable had been ripped out of the TV and can't be plugged in. We borrowed their pack'n'play for our baby to sleep in, but the main bottom supports are broken, so it keeps collapsing.The desk staff are nice, the breakfast was good, the room was tidy. The pool closure was the major blow - it was 80% of why we chose this place so my kids could play while I worked from the room. If you're here to let your kids swim in the pool, BOOK ELSEWHERE.

Alex W: Very disappointed with the customer service of this hotel. I had requested a room on the side opposite of the highways because of a sleeping condition and when contacting them prior to my booking they could accommodate me. After arriving from across the country they are not willing to accommodate me and pretty much said tough luck. This is ridiculous! On top of that you could smell the cigarette smoke from somebody's hotel and they have the gall to leave a note on my door like I'm the one who is doing this. Who treats people like this. They need new management! People who can run a business!

Rosalie Schraut: We booked a 2 "Bedroom"/2 Bath. They lay out is a small living room/kitchen, room w/ 2 queen beds and private bath, and an upstairs loft w/ a king and bath.Pros: The living area was barely big enough for a small full air mattress we brought. Kitchen was clean and had full fridge, paper towels, plates/pots/utensils. Beds/bedding clean and comfortable.Cons: The stairs and certain areas in the bedrooms had not been vacuumed. There was someone else's hair in the showers and bathroom floors. Corners had cobwebs. Ceiling fan was really dusty so we never turned it on. Walls were cracking/old. When we asked for extra bedding...they only had sheets and not blanket. Pool was not open (But assume that is still for Covid reasons.) The common outdoor walkways/stairs were really dirty with lots of cobwebs.This is definitely more of a motel at premium hotel prices bc of the location. This was our first time stay and had reservations for Parents weekend...which we have cancelled.

Devin Banek: If you *have* to do an extended stay in Ann Arbor, try and look elsewhere first. I tried my best to get my fiancés company to move us to another property or reimburse us for a house rental as we were staying for two consecutive months and wish I had fought harder for it after the fact. While the space in this property is as expected for an extended stay, I will say the quality and service are severely lacking. In a two month consecutive stay they only cleaned three times - two of which were after multiple protests and requests from my fiancé and myself to the front desk. We wound up taking extra bath and bed linens and changing everything ourselves each week since it clearly was not going to be done, despite assurances that it would. The room had an awful odor of smoke, which the front desk claimed they did not recognize and would not move us as a result. The pool consistently stayed closed for “maintenance” though it seemed like a thinly veiled excuse for their inability to meet the bare minimum maintenance requirements without adding the extra labor of a pool to the mix. When requesting hotel amenities (bathroom and kitchen supplies) not only did we have some of our items thrown away during a rare cleaning, we were told they were “out” of many items which resulted in us acquiring our own. The furniture was extremely uncomfortable and I wound up purchasing pillows and blankets to compensate. Never again in my life would I stay at this property.

Cris Josson: Room spacious and clean, king bed very comfortable, breakfast options are OK , you can hear traffic noise from highway, overall not a bad place to stay

Bill Ott: Front office great; bed, linens and pillow great; room we had needed new carpeting and minor bath fixture repairs. Kitchenette was functional and dishes OK. Overall, a good value for the money.Rooms: 4/5|Service: 5/5|Location: 5/5 …More

Amy Hertz: Cigarette butts and trash outside my door thick spider webs everywhere and from the night shift and GM “oh well housekeeping only cleans inside.” Totally rude staff had to ask four times to get toaster and plates that were supposed to be in the room and the GM lied to my face denying he participated in a conversation about these problems. And the night shift just doesn’t answer the phone. Walked over and saw him sitting 5 feet away watching TV in the dark. Never staying here again and I am in Ann Arbor a lot.

Geoffrey Gawne: Had a great time. Nice location, room was way bigger than we thought. Clean enough with a number of nice ammenities at a great value. Quite good.The only two problems were that door handle to get in the room was loose and in need of repair, and it was difficult to get to the front desk at night (turns out there is an unlocked back door you can get in after the front is locked). Neither is a deal breaker by any stretch.

Priyadharishini Veeraraghavan: This is an excellent place when you travel with kid. It is a fully furnished apartment with functional kitchen with all utilities. I would highly recommend this property for a feel-at-home stay in Ann Arbor.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

jimi adams: Showing its age. Time for some serious renovations.Nearby activities: super convenient to campusWalkability: super convenient to campus

Deborah Matlovsky: The Bell Tower Hotel is a real jewel---cozy and stylish without being too stuffy. The service here is terrific. We had a couple of hiccups upon arrival, but the manager, Tyler, addressed them quickly and could not have been more understanding or helpful. The other front desk staff, from Ann to Martin to Joseph---were equally wonderful. Housekeeping, headed by the Betty, was amazingly well-run and very accomodating. The rooms, while small, are very comfortable and stylish with beds that are so comfy-- it makes getting out of them quite challenging and pillows that are so soft and fluffy that you’re certain you’re floating on air. Our stay at the Bell Tower was stellar in all respects, save, perhaps, that it was too short. We can’t wait to return.PS: I should also mention that the hotel is perfectly located---within walking distance to everything on campus.

Dylan French: My family stayed here from 10/1-3/22 and 10/6-9/2, and I'm pretty sure 2-3 other times before Covid, but I don't remember those visits as well. Our experience at the Bell Tower Hotel last October was fantastic! Most of the staff members were extremely friendly, and the views were great too! Each room has a small dish of candies, and the lobby sometimes has cookies out on a plate. Also, it's within five minutes (walking distance) of the Diag, the M Den, Nickels Arcade, and lots of restaurants. The hotel has valet because there aren't many parking spots. It's the best hotel in the city!Rooms: The rooms were spacious, all with a TV or two, a bathroom, a mini fridge, and a candy dish. There was a queen bed and a sofabed.Nearby activities: You can walk to the Diag, the M Den, Nickels Arcade, and much more!Walkability: The Bell Tower Hotel is a great place to stay if you want to walk around the central campus. Very walkable!

Valerie Daggett: This hotels best asset is it's central location to downtown. King suite is very small but the balcony & bar area is a bonus. Comfy bed, clean room, prime location. * Side note- the valet personnel were unable to operate a manual / stick shift vehicle.Rooms: 2/5|Service: 2/5|Location: 5/5Hotel highlights Quiet …More

Alfred Heil: Old School with all modern Amenities. Loved it !!Rooms: Very clean. All the amenities.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury …More

Gregory Greubel: Bell tower offers the best of the best for Ann Arbor.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Kim Miller: The staff went above and beyond to ensure our stay was comfortable, that we had everything that we needed. We rented a room to celebrate our graduate from U of M - and they helped get everything set up. The rooms were very clean, the beds were comfortable - and we had guests from 20 to 80 year olds. Everyone walked away saying if we come back - we will stay here again!

S. Nelson: This is not a Hilton so temper your expectations. It is a 75 year old hotel so the room was not huge. But, it was clean, the bed was comfortable, the breakfast was good and the service was on point. We have not been in a small room like that since we stayed in a hotel in Bisbee AZ that was over 100 years old. If you are looking for a comfortable place to stay in the heart of town this is a great place with many places near enough to get entertained or to eat. We will be going back.

John Grover: I've stayed here twice because it's close to the UofM hospital. The staff us super nice and the rooms are very comfortable. I thought the real room keys (not cards) were a cool throwbackRooms: 5/5|Service: 5/5|Location: 5/5 …More

P & M Eastman: Just ok ✅. Room was $215 and included a very small bathroom and sleeping area. Small window facing west into an adjacent wall - so room was dark. Close to downtown vibe.

黃品翔（Sean）: Breakfast is great!

Sharon B: Very clean and comfortable, this last-minute reservation made a stressful time a lot easier for our family. Ideal location. Will definitely stay here again.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Mark Miller: Great staff. Decent free breakfast. I was in a "small queen room" and it would have been too crowded with a partner. Homey. No fridge or safe in room. Great location for central campus especially Michigan league.Rooms: 4/5|Service: 5/5|Location: 5/5 …More

German Riano: In this hotel you will feel right at home: you arrive in the evening and nobody made the bed if you didn't.Response to owner comments below: The first day the room was clean, of course. But the next day after a hard day of work I arrive to find the room in the shape I left it. I called reception and was informed that no housekeeping personnel would be available at that time and that rooms would be cleaned only if I had requested it in advance (but nobody told me this in advance: in fact there was a card to hang on the knob if I wanted to opt-OUT of cleaning). It was also impossible to get a coffee pod for the machine at that time. The next day I did requested the room to be made and that was accepted but only reluctantly and in bad manner and after giving lame excuses about Covid. Covid crisis finished long ago!

LF Brooks: Wouldn't allow a late checkout after a marathon. Only hotel I've ever stayed at that wouldn't allow me to shower after a marathon. Will refer people to stay at other hotels when visiting Ann Arbor.Service: 1/5 …More