Best Bank Of America Grand Rapids Near Me

Mary Gregory: My 1st time here... Polite teller with needed info & did NOT act like "I" was a bother to her day ...!!*

Donot respond: Parking needs to be addressed

Gaudy Barrios: Their management team, really needs to work on their parking, always taking two parking spots. Always. :(

Ameer Algahim: A friendly reminderLook for a different locationThere was 7 total people in their office sitting and absolutely doing nothing while one taller was so busy and niceDon’t try to save money by wasting people timeI had to wait over 39 mints to just make a depositShame on the people that were okay looking at customers in lines and don’t get up and help

Matthew Curry: Understaffed…2627 Beltline, Woodland Mall… but when they got around to helping us open a new business account, very helpful. Difficult to get in and out, so I now use a different location.

Steve ODell: I use this branch as a business partner and I would be embarrassed if I ran this branch. I never invite if they're going to be open until I get there and half the time they don't have change or enough tellers to help out. This morning they couldn't accept my deposit! Come on Bank of America, you're a giant corporation, you can do better than this!!

Tabetha Everest: Unprofessional and rude.

Jennifer Grant: This is the most slowest branch ever. Everytime i come here, theres always a long line of customers. Poor management is what i am guessing.. no drive thru service (except atm) and not enough staff inside...

Lisa MacLean: I wouldn't even give them 1 star. This financial institution is the slowest I have ever seen and that was before COVID19 and it isn't any better now. I know they are doing the best they can but they usually only have 1 maybe 2 people if your lucky and We always have to wait in a long line.I work for a company and we now have to drive 7 miles out of our way to stand in line for 20 minutes or more and lately we drive all the way there just to find out that they are closed yet again for some reason. This is getting old, I would not recommend this place or any of the branches, unless you have lots of time to wait in lines. very disapointed.

Amir Bajric: BAD CUSTOMER SERVICE HERE I CALLED IN THE AFTERNOON AND THE GUY WHO ANSWERED THE PHONE JUST WANTED TO GET ME OFF THE PHONE VERY UNPROFFESIONAL I WOULD RECCOMEND SWITCHING TO HUNTINGTON AND IVE BEEN WITH BANK OF AMERICA 10 YEARS AND THERE CUSTOMER SERVICE ALWAYS SUCKS

R: Closed and locked doors early.Went in next day refused to help because they wanted to close early again.

mitchell skelton: I have never had an issue with thid locations teller staff AT ALL. Although the management seems to be horrible. I go in this location almost every other day for deposits around noon to 1 pm. There are literally 3 TO 5 MANAGERS and probably even higher management just lolligagging and staring at the ONE TELLER they have whilst the line just grows.Any other bank I've EVER been to has way more tellers or at least a management staff that won't allow BOTTLENECKING to a single teller when some of us are either on the job or on lunch and this time. Especially at the intersection of 28th street and the East Beltline...right next to the mall you would think they would try to expedite service faster.This is a major dissapointment.

Endri S: The drive through atm doesn't work

Elizabeth Lamas: Had to wait about 30 mins and no one was even in line.

Jenn Peterson: Just left the bank and they have ONE teller inside. I was 2nd in line out of 8 or 9 people. The woman in front of me took almost 5 minutes to complete her transaction. There was 2 other people working, one I know also works the teller booth. No one offered to help or apologize for the wait. When I got up to the one woman working, I asked if they were short staffed. She said, "A little bit yeah." Didn't apologize for the wait either, then said "sometimes we just have one tellerworking." Why in thr world would only ONE person be working during lunch hour??

Rafael Marmol: Good

Wolfgang Amadeus Mozart: Good service

Silvia Talavera: This is the third time they provide me with beyond terrible customer service.1. Get a money order I leave go pay a bill with it only to get a call that they canceled the money order, they made me drive back to get a new one.2. I ask them if I could upgrade my account and they tell me that the person is all booked and to make an appointment even though it is opening and no one is there.3. I make an appoitnment but they took someone else that didnt have an appointment waited about half an hour. Yet last time they wouldn't take me because I didn't have an appointment....Utterly and completely disappointed and beyond livid. I have never have been humiliated like this in my entire life, yes I am wearing my sweats do as I am told yet they take someone else. Sounds pretty much they are discriminating against me based on what I am wearing (sweat pants and a sweatshirt). Yet just recieved a call at 12:47 (actual appointment was at 12:00) to reschedule that they were accessing a safe box... but for me the woman in sweatpants has to make an appointment only to be told to wait close to half an hour....

Jeremy Daugherty: Friendly staff helped with my transaction and did make a fuss.

Pauline: The staff is nice enough but, as the other reviewer said, the wait times here are ridiculous. Every time I've gone in to pay a bill I've had to stand in line (no seated waiting) for 20+ minutes because they only have one teller on. She's very friendly but she's also very slow, and doesn't seem to take the 10 person parade behind her current customer as a cue to act with urgency. The last time I was in a woman had an issue with a check and she was allowed to make several phone calls while the rest of us had to wait - this could have easily been a time to ask the customer to step aside and she could get a few of us out of the way while this woman held 10 minute conversations with whomever. Only $500 a way from never having to deal with Bank of America again. Credit Unions, ftw.

Kyle Ziegler: Worst bank ever. I have a business account and after a year it is a horrible, anxiety ridden experience. I have had a customer I have deposited over a dozen checks with no problem. Then they decide one day to just toss a 7 day hold on a check deposited. I spent years with PnC and never had a single problem. I wish I never had made the change. I will be moving back this week. If your a small business I do not recommend doing business with these folks

Dylan Calderon: Absolute garbage bank, never open, and atm doesn’t accept 20s,50s, or 100s . If you are serious about money don’t use BOFA, embarassment.

Mallory McKenzie: Nothing pleasant about bank of america asides from the employees attitudes.No open banks within a half hour of me.Have been trying to cancel my accounts for 3 months and running through hoops to do so, like huge fees for having my cash rewards etc.Very shady fee practices.Very poor customer service at bank of america and its no fault of anyones asides from greedy corporate folks.

Abrehet Joseph: No customer service when you call.

Aj Zavala: The app helped me more than the employees at this bank.

Tim: Would rate it 0.5 but no option. Close branches shorten hours understaffed what is good to say.Maybe they are looking to sell and cutting costs custo.er be dammed. My law firm accounts and my personal accounts do not need this lack of service.People are pleasant. Upper management you may co sider even fewer branches but at least make those good!

Josh Schrade: Go somewhere else. Rude and unprofessional.

Dennis Bunker: Not the least bit happy with bank of America lately, can't get a person on the phone, I will be moving my accounts to a credit union where I can get service...I've been with bank of America for over 20 years but leaving very soon 😢

K M: I had an excellent experience today with Tracy and the entire staff. Tracy was very pleasant and professional, and was especially determined to assist me in rectifying a major mistake that a nearby branch had made on a cashiers check. Even though it was clearly a very busy day for them today, everyone there made sure I was taken care of. While I was waiting, they constantly checked on me, and I also sat back and watched as they warmly greeted and eagerly helped other customers.I read the other reviews, but I can assure you that they will take excellent care of you at this branch. Thank you, Tracy and team for your outstanding service today!! I drove an hour and half- so worth it!

Carol Hoyle: New customer of BOA. Wanted to make a credit card payment. Searched maps and got.to the Michigan Ave location and they are closed. BOA, please update your locations hours.

Julia Habib: I have no idea how this place is rated so low but if you go to this branch MAKE SURE YOU ASK FOR LUKE!!! Never has a banker been so unbelievably thorough. He won’t sign you up for random cards or give you an overload of information but will take the time to make sure you understand everything and will give his honest opinion. You can tell he has a lot of knowledge compared to so many other bankers I’ve been with and if you’re unsure about a financial issue you are having or just need help understanding something else, just make an appointment with Luke! You won’t be disappointed. Really can’t say enough good things about him, thank you again!

Daniel Sundberg: 7/15/2021 @ 3:30pm 1 teller, additional staff behind the counter not attending to customers and 7 customers waiting in line. The staff not working the desk keeping peeking around the corner and not assisting the customers waiting in line. As the first person in line, I waited nearly 30 minutes. Hopefully the other customers got out before the branch closed at 4pm. If someone from Bank of America reaches out, I collected photos.

Cube Gleaming: Phone service is worthless. Going to take my business account somewhere else

Jane Thompson: The people at this branch are very thoughtful and kind. They are very personal in the services that they provide and offer. Especially those services offered to our elders in the community. They take time out to solve issues and offer great alternative services or solutions. Thanks for being there for us. We appreciate you all.

Lisa MacLean: I wouldn't even give them one star. I think that the bank needs to have more than one teller. Very frustrating when the y dont think of their customers! And the fact if u have a business deposit you ha e to show id, that is not their business what my birthday is or any other personal information. Very disappointed in this bank

Drench Thunderman: I needed a bunch of cents and after driving over to them they informed me I needed to have an account with them in order to make an even exchange. $50 = $50. Utter nonsense. Luckily Chase down the road had no such qualms.

ashish shah: Worst service ever in the bank . They stop working before their closing time. They stop working before their closing time. I went to bank at 4:40PM and the 2 staff members and their branch manager did not even bother to help but instead asked me to go online and get the work done. Branch manager himself does not want to work to help customers then how the other employees will work .

MARIELO PUERTA: Worst service ever received at a Bank of America. I love Bank of America but service at this location is the worst. What is going on with customer service these days it is horrible! I needed a temporary bank card but couldn't accommodate me. The card seems to wore out easy and needed replacement already. First I tried calling before I went but was not open until 10 am. Then I decided to go personally and started off with a person that was not willing to help me then I waited a while and someone came to me just to tell me that they had someone with an appointment coming in that was still not there and that I had to wait. I heard how another person was being treated there and everything seemed like was an issue like they are not willing to help solve your issues so I am stepping up and letting you know that customer service at this location is just hassle for them and are obvious about it. I am not coming back there anymore. Not as long as the same people work there.

Andrew Moore: Open 10a - 5p lol

LM Ceramic Installers LLC: The WORST bank I have ever dealt with. If you are a small business DO NOT bank here. They will hold checks from long time customers for ever. 10 days, they have held my checks for as long as 22 days before. And will do NOTHING to help other than offer their condolences. I'm done. Tried to give them the benefit of doubt for so long, but I'm absolutely done with them. FINISHED. Taking my business (and MY money, NOT yours, BoFA) elsewhere.

Carolynn Soto: I went to the bank to withdraw money. But it only gave me what it wanted. It never gave me what I wanted. Tried calling with no answer. Bank of America has been doing it to alot of people. They need to fix there ATM’s because it is taking people’s money!

Laurie Connell: Website said open 9 to 3. Drove 40 minutes to get here and doors are locked. Misleading Information.

Evan D'Orazio: Usually an OK experience getting cash withdrawals. I'm starting to wonder if B of A is aware this location is one of theirs and open? Today I put my card in the atm and it has absolutely no-response to the touch screen. Luckily I was able to push the cancel button and get my card back. Really unreliable location now, yet it's the closest and most convenient to this area.

Jake Alexander: It’s been 2 years, open your locations or make the check process with the ATMs better and faster. There’s no reason after 2 years that your banks aren’t open and helping people. Will be switching banks.

Mitch Smith: This bank is terrible. Do not open accounts with them. None of their locations are open and the atm are always out of order. Then they change you monthly fees for having the account

Shelly Kumar: Two times I have went to this bank to do my banking and both times have encountered the same rude hateful girl working the counter. That will be the last time I go to this branch She is a very bad example of what customer service is.

Jeremy Blough: Opens at 10,closes at 4.Terrible hours,they cant seem to do anything on the phone(if they answer).most of the time you stay on hold for more than a half hour.Worst bank i have ever had to deal with.Will be moving my buisness account to lmcu.

RedBerryFarm: This branch is very odd for a bank these days. Open 10 am- 4pm (doors locked by 3:50) with only one teller, and the drive up window is permanently closed. (What's with that?! )Yes, the persons working there ARE helpful, but anyone with a desk "cannot help the teller out" or do simple transactions, it seems... so there usually is a wait and a line for transactions. But how customer friendly are those hours of operation?! Other BOA branches are open until 5pm - but are a further drive.This is the ONLY branch north of 96.... and it has to be the one that closes crazy early.I gave it 2 stars, because at least this branch hasn't totally closed as of yet. Maybe if they would extend the branch hours until 5pm and staff another teller, they would pick up more business.(...and less complaints.) If we didn't have our low interest mortgage with BOA, I would switch over to someplace else with better banking hours for the customer in a heartbeat.

Ryan Sanders: Worst customer service in all of Grand Rapids. They make everything so inconvenient. With the amount of business I give them I am shocked on how they treat their clients. Avoid at all costs. Will be doing my business banking elsewhere from here on out. Do not make the same mistake I did.

Daniel Graham: Completely unhelpful

Dan: As a business, we provided reasonable documentation that we were making a legitimate withdraw, including getting internal BOA personal on the phone. They not only refused reasonable accommodations, but called another branch to prevent the reasonable accommodations that bank was doing.

Daniel Adams: The reps are extremely rude and BOA has no customer help line for you to complain to. Just another example of a company that doesn't care one bit about their customers.

Sarah: Aaron was absolutely awesome. He squeezed me in because he knew that opening my accounts that day was really important to my business. He was fast, efficient, and everyone at the bank was very nice. Thank you so much!

Judie Merrell: I wouldn't even give them 1 *, they have you go up there to waste a bunch of your time

Tina Hill: Not real familiar with their customer service

Casey jones: Teller Anastasia acts like a zombie, I've never left feeling like I had a good experience, switching to the credit union

Moe: Horrible service. Went on a sat and there was only one bank teller. Even though two workers was doing nothing they would not help the new teller. Stood in line 35 min and left due to the poor horrible service. What was the icing on the cake was when a worker came to ask ppl in line if she could help with anything?... REALLY YES YOU CAN GET BEHIND THAT COUNTER AND EXPEDITE THIS PROCESS! Glad it is not my bank!

Trieu Giang: Very good service!

Justin: Not a very "friendly" bank when it comes to most things. I have left twice not feeling like I should be letting them hold my funds. Between the fees and the ATM machine that always has issues, I think Chase will be who I'm staying with.

Byron James Brazier II: Everyone who works there is so helpful

ETG TEAM: worst bank worst place stay away from here

Donna Rucker: Fast and CLEAN

Richard D: Closed window without notice. Sometimes closed without notice. Reduced hours, Less services, getting worse all the time.

Deborah Higgins: This bank has been mentioned in a recent scam/fraud attempt involving my 85 year old father. He was instructed by a phone scammer to withdraw all his money from his current bank, put it in cashier's checks and take it to this Bank of America -- Cutlerville, Michigan branch for deposit to an account there. I've tried contacting the branch there to get more information and alert them that there is something suspicious happening -- but I can't get through to an actual person. Will update this status IF /WHEN I ever hear back from anyone. Meanwhile ... this is very disturbing and I hope no other vulnerable elders are being scammed, or that this bank is not unwittingly taking part in some kind of fraud.

Daniel Crawford: Deposited a cashiers check. They placed a hold. Manager called the issuing bank and verified the funds. Told me he released the hold. Turns out that was false and they’re holding funds that THEY INDEPENDENTLY VERIFIED for over a week.

Philip Shu: Made the appointment and my problem was solved efficiently. Banker was polite.

Piget Pigsinthemud: The banking staff was really rude, I will never go to this bank again. They wouldn’t let me get my money out even after showing them my state identification card. They had no reason to treat me the way they did.

jeniffer ricardo: WORST BANK EVER! they charge you for literally everything! they act like MY EARNED MONEY is theirs to keep. they want to have all my money to invest and grow but want to charge me as well for making more than 5 transactions a day and not keeping a huge balance in my checking even though i had thousands saved in my savings. TAKE YOUR MONEY ELSEWHERE!!!

Breanna Ruthruff: Don't go here unless you have 9 -7 business days to sit in the drive thru because the lobby is closed. They also just randomly close without any heads up. So that's another cool feature.

Tom Byram: Prompt efficient thorough and good quality.

Patricia Williams: No drive thru ATM

kathi Fluegel: The tellers are rude I side and out

Cube Gleaming: Deondre Honerable is awesome but without him the customer service disappears. I’ve been calling several different locations including this one for over an hour and still haven’t gotten anyone on the phone yet

Ricardo Rasberry: I recently visited their branch to deposit a check that had me and another parties name on it and was frustrated to find the teller could not be of any service to us and said there was nothing that could be done. Thank God Mr. Honorable overheard the discussion and came over to assist us! He made a few calls, that the teller claimed to make, and within minutes got the check deposited for us and we were on our way! Keep doing a excellent job Mr. Honorable

Louis and Chloe’: ..old lady at first window so rude anytime I came....never come back...

Jessie Buckmaster: Drive thru is never open when I go to this location??

Kendall Mead: This is a nice Bank of America. The people are always nice, and transactions are always completed in a timely manner. Thanks BOA!

Krimzon X CringeGang: Never again do I want to bank w these guys, only bank that keeps you access from your money , when I opened account I was told about the wonderful features of having check scan on mobile device where I could scan my check and it would be deposited into my account now I have to wait 24 to 48 hours and it’s a Bank of America check, but if I wouldn’t of scanned it I would of been able to cash my check right away , it don’t make sense I have to wait for my funds and it’s the weekend, this is the reason I never wanted to bank w them at least any other bank in GR will give u half ur funds right away or at least all ur funds without waiting and this is why I always dealt w credit unions, This bank is horrible for business and the mobile app is such a scam I stay far away from this place

Larry Mays: Typically I go to the Cascade branch or an ATM to do my banking, but i was in the area and had questions about my account so I stopped in. I sat several minutes in the lobby before someone acknowledged me in passing. The staff did the bare minimum when asked anything and were not helpful or pleasant. Finally, the teller at the window was rude capping off a bad customer experience.They didn't make me feel valued or appreciated as a customer. This is the last time I'll go this BoA branch.

Thomas Harrison: Not open until10:00? That’s not business friendly, went to Chemical Bank instead to open new buisness acct. FYI they have warm cookies on Fridays

Elaine Urrutia: They've always been very helpful to me.

Todd Emery: Bank of America has devolved into an impersonal and ineffective bank for me. After working to have help with obviously fraudulent charges (confirmed by PayPal), I twice reached out to ask for assistance from the local branch manager in Cascade. He failed to return my calls and -- after more than 12 hours total waiting on hold over a couple of months with the fraud & claims department -- I am done after 25 years as a customer. No-one has been willing to personally follow-up to resolve this issue.Follow-up -- Today I had an opportunity to personally visit with the manager, who addressed my concerns as well as possible. I am convinced he is constructively working to improve local communication and will give feedback to the fraud and claims departments. His failure to personally response was due to illness.

Dawn Hoover: Worst bank EVER!!!! they are not helpful. Made me wait over an hour as only person in line and then when someone else came in they helped the 2 guests after me instead. This was the third location I went to today since the other 2 locations were closed. Lady at kiosk counter was rude to other guest who came in after me. Luke seems to be the only person attempting to help anyone although he is taking appointments instead of helping our the large line that formed behind me

Brenda D.C: no complaints with service . I would have given a 5 star . 4 star coz I wish u could open this branch . it is such a mess going to east belt line .

Ed Ulyate: Our experience at this branch has always been five stars. Becky is great!!

Barbra Rubio: Everyone is super friendly. I always look forward to coming here on Friday's.

C. Larmore: Awful service and I have over 9 accounts and big dollars banked with them. The banking system is worthless. I am going credit union as soon as I can.

preet suri: Jan 2019 - I confirmed from my friend at Bank of America (was a management level person not a branch employee!!!), this is not how they were NOT supposed to treat us all. Looks like this is BANK OF AMERICA CULTURE GOING FORWARD. You guessed it right my friend quit the bank.2018 -As soon as I walked in, the manager asked how she can help, told her need to talk to someone about business loan. she asked me to check/ sign in, while I was helping myself with coffee which was cold, and when I was ready to sign in the teller asked for my ID. I expressed my displeasure to manger, mentioning i have relationship with many banks and no one had ever asked for my ID to talk to a person at the bank ever. she said everyone had to sign in with ID. i think that's a lie, but i will find out from a friend working at B of A. when I spoke to the guy who was to help me, first he wanted to see my history with bank to see how he could help me, I mentioned I don't have current account with them but had mortgage a few years ago with them. mentioned if I could give him my name and number and if he could foward this to a business banker, he said NO he can't do that. I shook his hand saying nice doing businesses with u and walked out.

Sarah Stengel: Deposited a check on Saturday at 10am. Now I'm told the money "should" be available on Tuesday.

SCN Solution: I been banking with BOA for 5 years and we recently moved to Michigan. I over drawn my account for the first time and went to this branch and ask can the fee be waved. Soon as I walk in the workers looked at me creepy like they've never seen an African American before; and they told me the fees are valid and nothing they can do. When I decided to leave the banker didn't extend to shake my hand. I'm very disappointed in this BOA bank.

Patrick Hoekstra: Loved it