Best Private Sector Bank Grand Rapids Near Me

Jed Ulberg: Rude

Jason Bennett: Very first class place. Staff is very professional and helpful.

Ashley Hartley: Kyle was awesome in helping set up and transfer new accounts! Everyone is so friendly :D

Brian Holwerda: What good is a bank that’s never open when people are off work. If you work a normal 40 hour shift forget ever being able to come into this bank. Close at 4:30 and no weekends.

Keith Koonmen: I worked with Chad Hop to secure a loan and the process was seamless and straight forward. Chad was prompt to respond and got the loan processed as quickly as possible. This was after getting the run around from a competitor which took months and was ultimately fruitless. Very grateful for his services, highly recommend.

Patrick Kapenga: Love the tellers that work at this bank, they make my day every time I come in… Which is almost daily for our company!

Nathan Johnston: Fast and good

Justin m: Customer for 17 years, have always had a good service.

Rob Thompson: Very low quality service at this branch, if your going to bank with Independent dont go to this location. Bunch of I don't care kids....

Emily Cip: Does not follow or enforce mask mandate

Sara Steele: My husband and I were going to refinance both of our homes that we own through Jack Brown. He was by far the most immature person I have ever dealt with. He was completely unprofessional. We were told a different story every time we talked or emailed with him. He called for an update after our rental property was appraised, explaining that it got appraised high enough where we would not have to pay closing costs. Then a few short hours later he emailed us telling us that he was off and that we had to pay over $2000 for closing costs. He got aggressive when I questioned his professionalism, explaining this was the fourth figure we were given, and he retaliated like a child would. So we pulled our mortgages from his refinance process after only one house had been appraised because my husband and I decided we didn't want to risk going through on something so big with someone so unprofessional. I wrote him a simple email explaining that we knew we would be out the $375 it cost to have our house appraised, but that we had decided not to go through with him, and told him to close the loan. I got 4 emails from Jack Brown telling us how much we were screwing ourselves over, and that we were ungrateful for everything he had done for us. He also emailed that his coworkers sister had tried to refinance through LMCU, and weren't even able to close on their mortgage, and rudely said 'haha, so good luck'. Now I know the reason no one refinances with Independent Bank, try LMCU if you're ever thinking of refinancing, great customer service, and they are very professional there. We had no problem closing on both of our homes through them, and didn't have to pay closing costs on either home because the appraisers they use actually take the time to take pictures and talk with you about all of the work you have put into your home. Ask for Gabby, she was open and honest with us throughout the entire process, and very professional. It was so refreshing after having to deal with Jack Brown.

Kristine Heimler: Talked to Steven today at your location. What an incredibly disappointing experience.Customer service goes a long way, and your customer pays your paycheck, think about that the next time you don't have the "time" to help a customer.

William Schmidt: The only Independent Bank downtown and your closed on the weekend👎🏽👎🏽👎🏽 It would be nice if you guys where open on Saturday till noon at least, like the other sorrounding Independent Bank's. Other than that its a small space, kind of dug the old spot across the road more.

Virginia Lopez: Greatbank

Justin Barr: it was fine. I was seen as soon as I walked in and they were able to help me with what I needed.

David Miller: Very friendly people.

negative creep: I'm in town from Philly and I needed to exchange a $100 bill for two $50 bills as late high school / college graduation gifts. I tried PNC Bank first, but they were unable to assist me because "I'm not their customer." The teller directed me to Old National Bank, which was just a few doors down. When I walked in I was immediately greeted by Ryan, who was happy to help me with my request ... even though I'm not a customer! I was so impressed with Ryan's friendliness, genuine warmth, and eagerness to assist an out-of-towner. Now THAT'S how customer service should be. Thank you, Ryan, and thank you Old National Bank!

jeff martin: The downtown Grand Rapids team has provided me with exceptional service. They greet me by name when I visit them and respond quickly to my phone calls and emails which enables me to better utilize ONB’s on line banking service (which I use a lot). I feel like it's my “local” bank.

Adam Porczynski: We opened up business accounts with Old National Bank this last summer. We were hesitant to make a switch after being with a competitor for a number of years, but the entire branch, including Barb and Ace, were able to help us through the transition. Not only did they help during the transition, but were also very helpful and easy to work with after everything was set up. Thank you for the great customer service. Keep up the great work! Look forward to many years of continued business together!

Samuel Korreck: I have been banking with Old National on Monroe for almost two years for my small restaurant and could not be happier with their services! The relationship bankers are exceptionally personable and never fail to make me feel welcome - not to mention they go out of their way to support my business!

Beverly Launiere: I use the branch on Monroe for my banking needs. I currently handle 4 accounts through Old National. They are personal and business. Ace, Barb, Ryan and Emily are great to work with. They really get to know their customers and make sure they are taken care of. I would not do my banking anywhere but the Monroe Branch. Customer service at its BEST!

Angela VanBuren: I have been a customer with Old National Bank since the transition from Founders Bank & Trust. I was worried about the changes that might happen when the transaction was taking place because I loved Founders Bank & Trust. I am glad to say that I have been 100% happy with my downtown branch. I am happy with all the banking services but most importantly I am happy that "my people" are still there. I get the best customer service from Ryan, Barb, Ace (and now Emily). Thank you OId National for recognizing how important they are.

Philipp Reinartz: This banking center always has excellent customer service and goes above and beyond to help!

doug klein: I have been a customer of Founders and now Old National for over 15 years. I was concerned that the transition to a larger bank would jeopardize the great customer service I have received historically. I am very happy with the service I am receiving with Old National. Barb O'Connor especially went out of her way to make sure that my personal transition to Old National was very smooth. I look forward to continuing my banking relationship with Old National!

Nick Davidson: We love this branch and have done our commercial business with them for as long as this branch has been in existence.The only negative thing I can say is that they need better ink pens for customers ;-) but the personalities and professionalism of the staff makes up for the ink pens.