Best Chase Grand Rapids Near Me

Khayriyyah MuhammadSmith: I had a great experience at the chase bank branch. Received helpful service from some amazing employees, Tamela and Kori. They helped me learn how to best take advantage of my Chase perks!

Rick Pratt: Walked in and the branch mngr was there to welcome me and very nice the employees were smiling and very courtesy was a great experience and is now my go to bank..

Tamika Jackson: Kori did a great job with me co.ing to a new bank. I felt welcome and everything was taking care of. If you want great customer service thus is the place!!!!

Kevin Brewster: Branch manager was so amazing, helpful, kind, and SO sweet. 5 stars for sure!!!

India B: This is by far my favorite Chase branch. I never leave disappointed! The branch manager & tellers are always super nice & helpful.

Marcus Patrick: No matter what side of town I’m on, this is my go to location! I know they are always going to have great customer service & even know me by face. Most banks the branch manager rarely shows their face but here Kori just isn’t over the team, she’s apart of her team!

B.Creativ Confections: Great Service! We had an issue with our business account & the branch manager knew exactly what I was referring to and how to help solve our issue. This is my go to location!

Brandi Allaway: I don’t live near this area but it was on my way while running errands. Glad I stopped here. The teller was so nice and the branch manager even stepped in to help assist. I don’t normally post reviews but the service and aura was JUST THAT GOOD! Great customer service.

JONISHA HILL: I had one of the best experiences at this branch all of the staff was approachable and very helpful if someone didn't know the answer to my question they found someone who did. My issue was resolved the branch manager was patient, calm and listened to my concerns. Assisted me every step of the way.

Diamond Calhoun: This was my first time going to this location and i was very pleased with my visit. The branch manager Kori was a sweetheart & was very helpful.

Courtney Pierre: Want to give my Kudos to Kori Hinds. I have heard rumors of this branch, but when I was there recently, things seem to be headed in the right direction! I have no doubt that Kori is extremely smart, kind and professional, and she is making sure that the staff reflects that as well. She also takes her work very seriously. I can tell that she genuinely cares about the staff and everyone who comes into the building. Major props, keep it up!

Aaron Drost: DO NOT GO HERE! Super disappointed we stopped here. Went to cash a check, from ANOTHER CHASE ACCOUNT. They endorsed it and then said they couldn't cash it. Made the check unusable and now we have to wait until a new one arrives. For literally no reason. ALL of the 1 star reviews on here seem to add up. Extremely unprofessional doesn't even begin to describe that location. Chase is a horrible bank anyway. Never again will I go here or to any Chase location. Never had issues like this anywhere else.

Kevin Bemman: Fast .Prompt. Punctual

Above All Aerial Photography: Tamela helped me quickly, all staff was polite and ready to help! Building was clean, my new go to branch in GR!

Rob Applegate: The woman was very rude also very unprofessionally dressed. I Could tell she was just wearing a bathing suit cause her strings were hanging out the back. Her hair was not properly brushed. I'm more likely to switch branches maybe even banks after this encounter.

Tim Lannagin: Terrible customer service. Had appointment, still waited 1/2 hour. Offered no apology. Stay away from this bank. REALLY bad.

Drench Thunderman: I needed a plethora of cents and these wonderful people accommodated my request in the most kind and professional manner. Thank you Chase!

Annie Gilbert: Unprofessional and unhelpful. Friendly employee, but gave bad advice. Then never returned my email. What's the point of handing out business cards if you fail to respond to emails? Outdated atmosphere inside. Would not go here again.

Jenna Zimmerman: EXTREMELY unprofessional and disappointing!! I wish I could leave zero stars. My husband and I are currently going through Chase to buy our first home using a VA loan and every single step of the process has been horrendous. In the beginning of this process, I was contacted multiple times a day, by phone, text, and email for information needed for the loan, which I didn’t mind, at first. I cooperated and provided things as quickly as possible on behalf of my husband, an Army veteran. Each time I was contacted, I provided everything I possibly could. Over time, being contacted turned into harassment, with one call actually resulting in our loan officer, Anna Castillo-Martin (NMLS ID: 1091036) arguing with me, threatening me, and ultimately, hanging up on me. During the entirety of the time I attempted to work with Anna, she’d gossip about my realtor and lie about communication issues with her. I’m on extremely good terms with my realtor, so I knew these claims were false. According to my realtor, she was being bullied and harassed by Anna also. After having severe anxiety issues regarding the process, I stopped communicating with Anna, and requested she deal only with my husband. I attempted to report these issues to her boss, John Rop III (NMLS ID: 870071), but he refused to speak with me, claiming that since I wasn’t on the mortgage, he couldn’t speak with me regarding customer service issues. None of this was conveyed by John to me, or even to my husband who’s applying for the loan, but rather through Anna when she tried harassing him into telling her why I had called her boss. Since the start of this process, our closing date has been postponed several times. Anna claims it’s because of our lack of providing necessary information, however we were informed that some of the information in question was signed for by Chase long before these postponements. Additionally, we were given short notice for a majority of the necessary information prior to our loan being suspended, never allowing us enough time to request the information from necessary sources, let alone receive it. We FULLY expected this to be a complex process because of it being a VA loan, but we never expected to be treated so poorly by Chase. Not only are we dissatisfied with their service, but our realtor, broker, title company, and the sellers are appalled as well. I wanted to deal with these issues privately, which is why I attempted to contact John, but since I was never given the opportunity, I had no choice but to post a public review. I tried several times to report these issues directly to Chase’s customer service line, but was told each time that even though they had dealt exclusively with me for over a month, I was not authorized to report any issues because I am only on the title to the house, not the mortgage. I strongly DO NOT recommend Chase bank or this location unless you are willing to jump through hoops to accomplish anything. We are currently close to closing on this house and trying to get a response from anyone at Chase, particularly Anna or John, is like pulling teeth. They have truly made buying our first home a nightmare and I will always resent them for ruining what should have been a very happy and exciting experience for our family.

Elizabeth Kurth: This is the best branch in Grand Rapids!! They have been through a lot of change, but all for the good. They truly care about their clients! I suggest you come in and see for yourself.

kushtrim fazliu: Best bank !

Emma: I called because of an issue I was having with a third party, and they were so kind and helpful! She explained everything in perfect detail, and made me feel confident that they would work with me to the best of their ability to get the issue solved. She assured me if I had any further issues they were happy to help me! The staff are so nice! Highly recommend!

Arryn Smerdon: Absolutely atrocious customer service. My wife and I went there a few months back to close our accounts and credit cards since we moved to a credit union and the person who "closed" our accounts was condescending and mentioned how "if we had more money" they would be able to do more things for us. I say "closed" because we paid what we owed on our credit cards in cash yet they will not provide us written documentation that we did so and we continue to receive letters saying we owe interest payments on a card that no longer exists that they won't let us deactivate. They outright REFUSE to provide written documentation stating that we paid our card off and the card is closed yet we cannot pay it online since we no longer have an account. This means we have to keep running a perpetual vicious circle of having to go in person to pay what we supposedly owe on a card we don't have only to not be provided any sort of documentation and then receive another letter saying we didn't pay the full amount. Everyone, including management, refuses to help us settle the issue or even really acknowledge the issue. I highly recommend going to Lake Michigan Credit Union instead.

Hunter Leigh: Dametreon was extremely knowledgeable and helpful with getting us our money exchanged for our upcoming trip. We had a lot of asks and everything was taken care of efficiently and made this part of our travel plans very easy! Awesome customer service!

Barry Brown: As a small business owner in East Grand Rapids, I expected good customer service from Chase Gaslight. Unfortunately, I was continuously disappointed. First - Chase business banking policies, like very low mobile deposit limits, constant holds on checks from reputable businesses, and irritatingly frequent fraud alerts, are designed to protect their interests rather than improve the customer experience. Second - When their overdraft notification system failed, I unknowingly made 9 small transactions before being alerted to the problem. When asking for a refund of all but the first $35 overdraft fee (the first overdraft was my mistake, the rest were preventable if their system worked) they were very quick to decline citing 'policy' and 'federal regulation'. Chase cares more about their short term gains than about their long term relationships with clients. Goodbye, Chase.

Irisi T: My favorite chase branch!

Isamarie Montañez: Almost left cause i couldn't find the atm. It was across the street haha.

scott bernal: Usually I have great luck with this branch but this past month I've tried to deposit 2 checks, one couldn't be done due to being estate(understandable) the 2nd one tho got processed by the manager and I thought everything was fine until I got a letter saying they redeposited the money and charged my account for THEIR error if any.I don't recommend this branch.

KumutimaBrain TV: Slowest branch ever and mean peoples we were seated at the bank for 45 minutes waiting for help they were seating in the offices while they looking our face and laughed, Black tall lady and Short Mexican lady who work in the first office on the right door , when they saw as going to leave they open the door pretending like they going to help, I replied back to them when y’all were laughed don’t you thinking you have customer waited for Help? Never wish to com back at this place 😡😡😡😡😡😡😡 🗑🗑🗑🗑🗑🗑🗑

Niurka Perez: Excelente atencion y en Espanol!

Christopher Wood: Never allowed to withdraw cash. Can't use or have my money that I earn.

Seanna 4: Worst bank ever would not recommend

Sann Diego: Very unprofessional experience... Very

GRH: Long time customer first time visiting the actual branch. Tellers seemed overwhelmed but still very helpful. Was satisfied. Building seem to be well maintained. Will be coming back again for the atmosphere and customer service.

Aka Verify: This is an ATM location only

Sorelle Miceli: Kehira was super helpful during a transaction. Very informative and had great insight. This bank needs more people like her in their branch.

LifeofKhari: Don't bother with this bank. They will let your account over draft so they can charge you 34 a piece. And you can't take care of it in the bank. You have to call and impossible call line or try your best with the website. Not the app. Website. I truly don't understand why banks seem to think doing nothing but coasting me more money is acceptable. If anyone knows of a bank that won't let it overdraft please let me know.

David Houseman: They never answer the phone.

Edgar Cedillo Medina: Buena atención y en español

Asad Ali: NiceWilling to help ..

JoHanna Taylor: Absolute worst branch, avoid spending any time here if possible. They were apathetic and completely unhelpful in ordinary banking options. The manager was rude and showed 0 interest in even trying to help me. Let the metal detectors at the door turn you away before enduring any one of their terrible staff. I would give 0 stars if possible because banks, these institutions we choose to entrust our money and essentially lives in could care less about us as people. They get their paycheck whether they suck or not, so please I implore you GO BANK SOMEWHERE ELSE (unless you are a masochist...)

Day Tripper: Super small branch, Note: No ATM here... It's Separated and Across The Street

Alexis Turner: Friendly and educated staff. Note that there 2 drive thru atms on the opposite side of eastern ave.

Ashley Nash: Friendly Clerks, Speed of transactions is reasonable as well!

Bonnie T: I won't go to one of the tellers here because he's rude to me. A couple steps from sexual harassment. Only go here because I live closer to it than the others.

Zakkary Meurer: Great service the speed could be a little better

Paul Mahaffey: I came to this bank to deposit a check for a friend who is out of town.I had a great experience here with the manager who helped me right after walking in the door and forwarded me to an awesome teller who initially deposited the check and gave a great greeting. Thank you all for the hospitality.

Chris Rivera: Chase just closed the nearest atm now I have to go to this next location and the atm is always down. Terrible service chase Bank

tarrah gee-bliss: This location has very poor customer service, very rude I won't be returning.

Andrea Lun: Had some difficulty getting our account set up online due to some incorrect info on file & despite multiple calls to chase we could not get the issue resolved. Came into the Leonard branch today & Kenneth helped us within 5 minutes of us coming into the branch- he was super helpful & we really appreciated how someone was finally be able to help us.

Estasia Bolley: These people banned me because I was jointed to a high-school checking account with my father for a job I had when I was 16, I did everything I could to not be banned anymore. Me and my husband had recently had a face to face appointment with them and got everything set up to to check our accounts and to see they were unactive and we weren't even notified about it.They closed my father's accounts because he got in a argument at a drive through window 🙄 and banned them because he called them retards.My family had never ever had problems with any other chase Bank but moving into grand rapids and coming to this place has caused so many problems and had gotten me banned for no reason that is mine. Forget this place. The Chase in Muskegon though has always had amazing, friendly and understanding customer service.

Joshua Bolley Jr.: My wife n I had sat through an appointment for an hour n half just to get our account set then a week later our account got closed because my wife's father had been banned so now all of a sudden my wife is band too for something she had no control over and something that she was not involved In at all but Kenneth was a very good help he had called me back right after I called n tried to help me out cause he was confused as to why she was band too

google bear: I understand your atm got hit bye a car but it's been months now and still not replaced it's very inconvenient you have reduced hours closed on Saturday for me to do my banking and the the other two closet ATMs never work half the time I'm gonna have to change banks real soon

Daniel Wimbush: They took away the outdoor ATM, and they’re also closed on Saturdays now.I’m done with Chase.

bj s: I had so much help at this bank it is unbelievable. On more than 1 occasion, I had to file a Chase Claim after getting ripped off for an online purchase, and needed copies as evidence to file my claim. One of the banking employees was so helpful and faxed the copies I needed to Chase Claims for me, as I do not have a fax machine. It was a big job and there were many copies. They also helped me so much after my account got hacked into somehow on Amazon, to change my entire checking account. The employees at this bank especially (and other Chase branches) have done so many good deeds, always helpful, knowledgeable, courteous and polite, and with a good sense of humor. A+ all around.

Keasha West: Awesome customer service

Brian Allen: Incredibly unprofessional person greeting today. Set an appointment over the phone for the face to face meeting. She was mad that someone had set it for that time. She was very open about her frustrations. I sure hope she wasn't in a leadership position. What a joke.

shivam patel: Amen to the last post. Just unreal how rude the lady behind the window was. Felt like I was being belittled. 😔

Rachael Burnosky: Bank tellers at the window were beyond rude. I have worked in customer service my entire working career and if that is their idea of how to work with customers they need a review of their policies or get new ones. I understand everyone wants to get home and end their day but to consistently remind the customer that "they closed at 4" and that "I shouldn't have been helped at all" really doesn't make me want to bank with them or ever go tho their branch again. Then denying me a deposit slip because they are closed is ridiculous, I don't work in a bank but how long would it take you to print off a slip....

Lana Katsafanas: The tellers are so friendly at this location -- I typically prefer to go inside so I can say "hello" (weird, I know). However, they do have a super cool ATM-ish machine right inside, too, which I've used for check deposits and cash withdrawals. It makes it a quick visit, if you need to just get in-and-out in a hurry!

Chad Boonstra (Ihategoogle): The old lady manager at this location is very rude, didn’t even know I was going to switch banks. Not going with chase because of her.

Lola Brown: Robbing me blind on my loan.

Stephen Garcia: A bank that's only open Mon-Fri 9-5, and *NO SATURDAY HOURS??!* That's ridiculous.

Jennifer: Teller yelled at me to put on a mask....No Thank you was my response, then she continued to yell at me. Guess what, i can take MY BUSINESS to another bank. Will greatly consider doing so. Dont bank with chase, they treat you like dirt for understanding the constitution!

Lisa Poe: Maxine "Max" is truly amazing. She has gone above and beyond to help me get my name changed on my Chase Credit Card. She is so friendly and helpful, my words don't do her justice. If you need ANYTHING, she is willing to fight for you and then call to update you on the status. She makes me believe Chase cares.

Brenda Jager: Beware! The worst I've ever seen.. after countless calls to them and hours of being on hold I informed them that my elderly father with parkensons disease was a victim of identity theft and financial exploitation of the elderly and a credit card was fraudulently opened in his name with them. I gave them the name of the person with did this along with the detectives name asigned to the case and they did not care and have been consistently harassing my father with threats of sueing him in court victimizing him all over again. I've since contacted an attorney and intend to contact my local news station.

Wolf Pack Discs: Walter is the man! Great customer service and a great personality!

Casey Favreau: They lie about their business hours.

Nicole S: Great costumer service.

W M: Service was great

Patrcia Clemons: Absolute worst nightmare come true. You'd think with it being a bank and all, they would be helpful. They will gladly help set you up for future bankruptcy so they can take your home away, glad I walked and found a much better place.

Missy Collins: Dreaded going to this location. All I can say is RACISM AT ITS FINEST!!!!!! WILL NEVER RECOMMEND ANYONE. TOLD 3 OTHER FAMILY MEMBERS TO LEAVE THIS RACIST FACTORY. THEY CLOSED THEIR ACCOUNTS.

Rhea Bloomfield: Been going to this bank for about 4 years now. Like, this particular bank at this particular location. I stop in minimum once a month, sometimes more. For 4 years straight.A couple weeks ago I lost my wallet and needed to put a hold on my card. So I stopped in. The person I spoke to said I needed my drivers license in order to do that. I told her my license was in my wallet - which was missing, hence the reason for my stopping in. She said she could put a hold on my card and issue me a new one IF anyone there recognized me. No one did. After 4 YEARS of coming to this place regularly, not a single associate recognized me or knew my name.She also said that I could see a banker - but that they were with customers and there were two other customers ahead of me waiting. So while I waited for who knows how long, someone could have been using my card and spending all my money. But whatever it's only my account and my money, right? I mean it's not like the only purpose of banks is to handle people's accounts and money.OH WAIT. It is.I'll be canceling my account and switching to another one as soon as I'm able.

Toby KOL: Love this bank branch. Very friendly and helpful staff.

FateWeaver71: My opinion, the best location! Staff is awesome!

Justin: Excellent bank! I have never been more impressed with a bank except for the first several years at USAA, than they went downhill so this is where I trust my $$, and they also answer their phones when other banks don't , very important when you need help on Christmas Eve!

Luke L Lambert: Very friendly service and my go-to Chase bank in Grand Rapids. IMPORTANT: The only way you can get through to the actual folks at this branch is if you dial the phone number, press 1 to indicate you’re a Chase customer, and then press 0#0#.

Eric Stever: My car loan was through Chase. I needed to change the auto draft for my monthly payment, which meant completing paperwork, including a canceled check for the new auto draft account. I turned everything in at this branch to be updated. 4 months later I get an overdraft notification on the previous account. This Chase branch never followed through on my request, so I incurred over $100 in overdraft charges on the old account. In this era of so called relationship banking, this relationship is sorely lacking.

Murali Rajagopalan: Super friendly customer service

Ryan Ostrowski: Should be able to call a bank and not receive a message saying they are not available and to call back. Call made 7/6 at 4:30 pm.

JJ J: Good people and okay coffee. Everyone is always very cordial and helpful when I stop in. Great Bank to do business banking as well as personal banking with. Well laid out internet banking also unlike some of my other Banks.

Kristin Timmer: This bank handles my business needs. They are always attentive, kind, and welcoming. I recommend everyone to come to this location/bank

Zoraida Velez: They need to clean the house and start all over again. Hire a new manager and new staff. Give them a good customer service and common sense training. Maybe the reviews will be better. Go to the one downtown.

Keith Marvin: Alex crystal doesn’t know what NO means. I told this little man to not do anything to my account, yet this idiot messed with my account. Now I must suffer and not get a goodwill that was wrongly taken from me. I have more than enough cash to pay the balance. I made it extremely clear that I was there to see what’s going on with computer error and I wanted nothing on my account changed it touched.. yet Alex crystal took it upon himself to think no means yes. Ladies. Watch out for this little man. He truly believes that no means yes. You can never be too careful!!When I talked to frat boy Robert clements he proceeded to look and talk to me like I was dumb while making joke to his coworkers through the glass about me. Robert couldn’t help me and admitted he was incompetent for his position and was given it to him by his daddy.This is unjust and I will not support Knapp street Chase bank. They have hired incompetent people. It’s sad to see a great business like chase bank having to deal with scum of the earth working and representing their brand.

David Goudswaard: Consumer BEWARE! Chase bank is the most useless bank in the banking industry. I purchased a car from someone who had a loan with Chase bank and at the local branch they can not release the loan it need to go through the corporate office. I was told that this would be faxed to the branch the next day. When I returned to get the release they said they would need to mail it. This was after I had paid 14200 to them for the car. So, I paid for a car I could not use. I exclateated it to the executive office and they were unable to help. I then filed a consumer federal protection bareau. They reached out to chase and responded with some response. I felt that my experience wit chase was unjustly handled. They withheld something I paid for over a week and a half. This experience from Chase Bank will prevent me from ever working with them again. My experience was I was lied to by the bank manager (possibly an over promise that she could not keep). I also filed a complaint on the better business bareau. To find they have a poor rating there to. My advice is BEWARE of Chase bank and anything they say.

Colton Odem: Not interested in helping local small businesses

Mya Fassbender: I rather stuff my money under a mattress than to ever goto this unprofessional bank ever again. Extremely rude people who are racist. They do not like you if you explain to them anything that happened and have proof. They especially hate if you have proof. And will not help you. I canceled my chase account because I refuse to be bullied by a bank filled with mean smelly people! Seriously whole staff needs to be fired and re trained to be decent human beings who don't treat people differently 🙄

Jeri P: Do not ever expect to a human if you need to call in about your accounts.

carlitoslentz1977: Real People, with real careers, with real families in our community. "Profit without people is pointless." Chase has real brick and mortar roots in our community, and all the benefits of the internet. Thank-you Chase.

Michael Ursul: I spent 30 minutes in line on last visit. Very unknowledgeable and rude staff. Three different tellers helped this day. All 3 tellers came back to window saying they couldn’t do what they said they could do and had to changed transaction 3 times. They also had a computer malfunction for 10 minutes also. A simple deposit and withdraw is all I want trying to do. Been with bank 5 plus years mind you. After being very understanding with situation at hand and the procedures a manager came to window, explained situation again, and also explained she could help but not till the next day. Again I was very understanding and asked why it couldn’t be done today. She took down my contact info again. She explained the situation again and I left agreeing to receive a phone call from that manager the following day. I received no phone call the following day from anyone. When I called to inquire in last hour of business day I was treated even more rudely by representative on phone. She was short, didn’t help, and just plain rude. I left a message with very rude rep and was told I would receive a phone call the following Monday, 5 days later. Monday came and went with absolutely no phone call. This Lake Michigan Drive branch is very unknowledgeable in there own procedures. I was explained this by another branch manager. From another location. I’ve yet to receive any call from that branch. Almost 9 days later. Don’t use this branch for any banking.

Garrett Fleming: Been going to this bank since 2017. They always process my transactions reasonably quickly and answers all my questions satisfactorily. I've even been given time by the manager a couple of times to sit and talk about specific financial questions I had about using the You Invest app as well as opening a Roth IRA for retirement.

Jessica Leary: I rarely review anything. Only in cases where I hope it can help others. Don't do any investment or serious business with bank. It does not matter how much money you have. Even when you have money, they do not respect you or your preferences. I wonder how they treat people without much money. Basic things like if you request not to be called, they don't get it (I wonder why it's so difficult). They push investment products on you without really understanding what you are looking for. They are not really after helping you. They are rather looking after their own bonuses. Run like hell! Go find some place where they care about you personally.

Lion Buckeyes: Just disgusting banking practices they will restrict your account not tell you about it than they accept deposits and make you wait 5 days to have access to your money. I will be contacting the FDIC

Erica Russo: I’ve tried calling my personal chase bank multiple times and it always says that they are busy taking other calls so I never get through. There can’t be that many people calling at the exact same time as me every time.

Calob Nelson: Took time explaining any questions I had about my account. Very friendly staff as well

Abe B: Literally the worst banking experience I’ve ever been through.. I waited 50 mins so this banker can tell me she’s going to let this old couple cut in front of me because all they had to do was “set up an appointment” I literally was there from 11 to 11-50 before I walked out.. all I need was a letter notarized Lolol that’s it. I don’t need anything else. Any other bank this would of been simple.. do yourself a favor and don’t bank here or at chase at all. Go to a credit union

Keely Iacovoni: Terrible drive thru service. Takes them 20 mins every time just to deposit money.

Stacey Zalenski: Very helpful n convenient

willow bykerk: Exceptional people, willing to take time to explain things to you . Outstanding service always.

Jennifer Marth: Blonde teller was very rude, nice smirk on her face when I'm dealing with my father's passing. Don't go to this branch. I went to Huntington Bank and they were extremely helpful, and kind, they were also able to take my savings bonds, and I will now be banking with them and removing mine and my husband's accounts over. You just lost a customer!

Willington Bagaga: Great spot

Thomas Mohr: One of the Best chase branches we have, in the area.It's like a fa.ily atmosphere, with friendly service and quick customer satisfactions

ken vanlier: Very helpful, knowledgeable, efficient and friendly. Couldn’t ask for anything more.

Anthony Baker: My go to bank since I had a checking account as a high schooler.

n s: I took a morning off so I could handle something at the bank... I went in and was told there would be a wait. No problem.It was then suggested that I should leave my number since I live a block away and they would call me when to come back since their waiting area is so tiny.I got a call back just now from someone else, saying I should have stayed in the bank to keep my place.Thanks for wasting my time! Enjoy 1 star.

Alexandra Dodds: Great customer service. Thank you Ian!

GG Taruc: Found them accommodating and helpful.

sue hicks: So helpful with anything that I need or questions that I have

DSL: Excellent customer service!!!

David Zandstra: Had to do alot of transactions on one day they were nice to me about itLater in time I wasn't treated friendly that a policy they have isn't friendly to the individual customerThey MANY outweigh the single because of the policyBecause when you want to show them you are honest by counting coins in front of the teller so everything is legitThey would give you a coin roll have you roll the coins without the counting and teller presentSo I would show them I would not cheat or rob them of money in any way shape or formHowever that takes time in the bank to show themThe policy isn't friendly to the individualBecause of the volume of customersIt would be nice if the policy served each individual individuallyHowever it doesn'tIn a way because a manager was overseeing this I felt like I was a a criminal when I wasn't being one I like character was slander a bit in a wayLike when you have a employee follow you in a store because they view you a shoplifter when you aren't oneHow I feel is factualNot just a feelingI agree with Zach Schwartz from the review he posted

Tiffany Straight: I normally dont post the negative but I am today. I have been trying to close my Moms account for a month now. She passed away in May. I have been given the run around, get this form, you need this you need that, but they never say what ALL I need while I am there. I have legal papers from the courts. I had to have the forms notarized twice. They did it the first time but the second time no because I dont have an account there. Now today after they tell me its good to go say I need her actual account number. If I had that to begin with I wouldn't have needed the rest

Kayla Eccles: Not sure why there's so many negative reviews for this location, granted they are not my primary bank so I can't give a review based on that but I've never had a problem. Whenever I go in to get quarters they're always polite, friendly & reasonably quick.

John Lingo: Always friendly and extremely helpful. Quick service even during busy times.

Zach Schwartz: Going into this chase bank, and honestly most Chase banks these days is a pretty painful and condescending experience. Anytime I walk in to perform a transaction, the first thing they do is tell me all of the things I could do to avoid coming in, using the ATM in the branch, using the ATM outside of the branch, using online banking in some type of manner. It’s like the number one goal is to not have any customers walking in to help.I am a 27-year-old man who works in IT, I have also worked at a bank, so I know all of my options and services. I go into the branch because I like the personal touch or I just find it easier to have one of the tellers help me vs pursuing another route. So maybe stop treating your customers like inconveniences and actual human beings. Thanks.

Nelley Nelle: On 12/29 around 3pm drive thru was EXTREMELY slow.

Shamir Nayak: I don't remember the guy's name, but when I went for assistance to open a checking account, he asked for my SSN number. I told him the first time, but he could not hear and asked me to say it louder. I mean, who asks for a SSN like that? He needs to ask me to write on a paper or something. Not sure how these guys got employed here. Very disgusting.

Marisol Dube: Wanted to make a cash deposit, because I was about to be admitted to the hospital and they refused because I didn't carry my ID I did have my debit card. And the girl was the girl that always cashes and deposits my checks. I asked her if she knew me, she said yes. So what's the problem? I'm not asking for money I only wanted to make a deposit!

Zalin Deleon: Very friendly and helpful. The workers are taking precautions very seriously and was flexible with me since I don't have a car great conversation. Pamela is Amazing and Destiny was helpful. I don't have a bank account but I am highly thinking of getting one now with chase!

Eric Sheler: If I could give less than zero rating, Chase Bank would get it. Not this branch but all of them and particularly the auto title branch. Wherever they may me. I have called daily for my auto title to be sent for 2 months. Loan paid off in December 2019. Lies, deception, vague info, no results. I wanted to sell the vehicle. Lost the sale because I can't produce the title. They claim they are expediting it. They claim they have it. We gave an address to send it over two weeks ago. Nope, not here and no tracking info. More lies. Can't say enough of how terrible this bank is. Never ever will I go there for anything once this nightmare is over.

Jaren Bea: Horribly slow service!! But nice people.

Nathan Hillis: Ryan W. was very helpful! Thank you 😎👍

Kevin Smiley: Wouldn't cash a check for me that was drawn through them. Reason was because my renewed license hadn't come in the mail yet, and the paper stapled to my license had some number I'm unaware of that wouldn't match the same invisible number on my renewed paper license. Then it wouldn't fit in the machine they use. Then it was a Michigan only Chase bank policy.I even called corporate, and the woman I spoke to was baffled by their poor customer service and buffoonery. My words, not hers. She was very nice and quite helpful.Avoid this location. They don't want to do their jobs here.

Dusstin Butterworth: Good

Doug Snyder: Unbelievable charged my 17 year old son $8 to cash his check. His employer uses Chase for their banking. By the way his check was $53. Won't ever use this bank.As a follow up I contacted there Facebook page and let them know. I was informed that if the check is $50 or less there is not charge. In other words they charged a 17 year old kid $8 because his check was $3 over the limit. Please avoid this business.....

Anh Nguyen: Just what you would expect from a bank, good customer service.

Christina VanDrese: This location is painfully slow. When the tellers are under staffed the managers don't even lend a helping hand. Tired of the wait!

Cesar Rojas: They cannot take cash deposits and I cannot do a deposit in their atm because I don’t have a debit card! So much for their sign “we have redesign this location to better serve your needs” nope not mines :(

Ron Jackson: Saturday hours and capabilities. The bank is staffed on Saturdays. However, no personal bankers were available. They tried sending me to a different location. If the people working in the branch can’t do anything, what’s the point of being open? They literally just tell you to use the ATM, and if the ATM can’t do what you need, they can’t help you. You have to come back a different day or go to a different location. Pointless.

Ken Clark: The folks there have always been helpful.

Kate Bek: Not quite sure what is going on at this location. The physical footprint of this location would lead anyone to believe it is a full service bank. It’s basically a room with a few couches and cubicles. There is an ATM inside for small withdrawls, but the human beings cannot accommodate cash transactions. Staff is nice enough, but will defer you to the Cascade branch.

Esther Waayenberg: No tellers there, just a machine.

Kim VanderSloot: My daughter was treated very poorly by a woman employee who was supposed to be helping her with an issue with her bank card. My daughter left without the problem being taken care of. The woman argued there wasn’t a problem with her card. We made an appointment with another branch and won’t be back. Please be kind to customers. My daughter didn’t deserve that.

Andy Barker: So, this branch does not have tellers. Just a machine to deposit withdraw money, and limited staff to open credit cards and accounts and that kind of thing. I already knew this, and this was perfect because I wanted to talk to a actual person and open an account, so no problem there.So I went to open an additional checking account. There were two employees inside. The employee said there’s no one here who can do that for me and recommended I go to a different branch. Lol! Then why are you here, and what do you do? That’s pretty much the only reason to have an actual person staffed.As I’m sitting in the parking lot writing this review, another car rolled up, a person walked inside with some papers in his hand, and immediately walked back out, like I did. I guess the employees can’t do whatever he needed to do either.This was a complete waste of time. Don’t go to this branch. Or at least call ahead first.

Joshua Zheng: Not helpful. Messed up several things with my business account and resulted it my account getting closed which created a whole mess that needed to be resolved over the phone. Also provided false and/or inaccurate information. Avoid this branch.

Cecily Shi: The staffs and managers are nice and always trying to help as soon as you walk in. The biggest thing is- if you are withdraw, cash a check, or simply deposit to your account. Avoid this location. I don’t understand the purpose of the machine when there are staffs present at the location. The wall design is horrible and make me feel that I am just an account, not a person. Hopefully they can take it down soon and have our friendly tellers back to the counters.

owen steger: Don’t come to this branch unless you are looking to waste your time. Just needed to make a simple withdrawal however there are no tellers. The only staff member there was no help, he even told me to go to a different branch, just for a withdrawal and offered no assistance.

Bakedcookie420 Corbeil420: Can’t cash checks just an ATM Get it in three business days. I can do that on my phone with the app

Teresa Pabon: Very rude management.

Ness Armstrong: Although this location is changing its functions around I just encountered the most humbling customer service from Manager, Pete and the very kind bank associate on staff. I was not happy for the lack of notice provided as a repeat customer but found the info provided to myself was considered as inconsistent with their true capabilities. So without hesitation they both we’re remarkably polite and accommodating. I will still return to use this location on principle alone even despite its reorganization, and simply because of the standing merits the staff had exhibited. Even if it is just a walk in ATM at this point.

Tim Mayer: I would visit this location generally once a month, always great service. Last week I stopped by to find they are building a wall and removing the tellers. This location is basically becoming just an ATM. Chase clearly doesn't know or care about customers

Andrew Krohm: Always Friendly and proffessional service, great team to do business with.Highly recommend Austin.Thank you Team Chase.Keep up good Work.

Cristhian Mosqueda: Understaffed. I went in to open an account but was told that they didn't have enough time to open an account. The place looked empty. Not sure what I was suppose to do with that. They lost my business!Review updated from 1 star to 3 because of the amazing customer service Cory provided. After having a check deposit put on hold he was knowledgable enough and went above and beyond the remove the hold on the money I needed access to on the following in order to close on a house. Cory is the best!

Lynda Dine: Very nice gal that waited on me today. Chase bank has some very nice tellers..when I see them smile..it makes me in a better mood..

Michael Steele: Katie was very helpful to me in exchanging foreign currency.

Naomi Pluger: Dont come and expect to be addressed when you walk in. Or to be taken care of by the manager any time soon. They really love to just chitchat about literally everything while customers are waiting.

Jennifer Grant: Probably the worst Chase branch ever. They truly dont care for their customers.