Best Industrial Bank Grand Rapids Near Me

Ashley Hartley: Kyle was awesome in helping set up and transfer new accounts! Everyone is so friendly :D

Brian Holwerda: What good is a bank that’s never open when people are off work. If you work a normal 40 hour shift forget ever being able to come into this bank. Close at 4:30 and no weekends.

Keith Koonmen: I worked with Chad Hop to secure a loan and the process was seamless and straight forward. Chad was prompt to respond and got the loan processed as quickly as possible. This was after getting the run around from a competitor which took months and was ultimately fruitless. Very grateful for his services, highly recommend.

Patrick Kapenga: Love the tellers that work at this bank, they make my day every time I come in… Which is almost daily for our company!

Nathan Johnston: Fast and good

Justin m: Customer for 17 years, have always had a good service.

Rob Thompson: Very low quality service at this branch, if your going to bank with Independent dont go to this location. Bunch of I don't care kids....

Emily Cip: Does not follow or enforce mask mandate

Sara Steele: My husband and I were going to refinance both of our homes that we own through Jack Brown. He was by far the most immature person I have ever dealt with. He was completely unprofessional. We were told a different story every time we talked or emailed with him. He called for an update after our rental property was appraised, explaining that it got appraised high enough where we would not have to pay closing costs. Then a few short hours later he emailed us telling us that he was off and that we had to pay over $2000 for closing costs. He got aggressive when I questioned his professionalism, explaining this was the fourth figure we were given, and he retaliated like a child would. So we pulled our mortgages from his refinance process after only one house had been appraised because my husband and I decided we didn't want to risk going through on something so big with someone so unprofessional. I wrote him a simple email explaining that we knew we would be out the $375 it cost to have our house appraised, but that we had decided not to go through with him, and told him to close the loan. I got 4 emails from Jack Brown telling us how much we were screwing ourselves over, and that we were ungrateful for everything he had done for us. He also emailed that his coworkers sister had tried to refinance through LMCU, and weren't even able to close on their mortgage, and rudely said 'haha, so good luck'. Now I know the reason no one refinances with Independent Bank, try LMCU if you're ever thinking of refinancing, great customer service, and they are very professional there. We had no problem closing on both of our homes through them, and didn't have to pay closing costs on either home because the appraisers they use actually take the time to take pictures and talk with you about all of the work you have put into your home. Ask for Gabby, she was open and honest with us throughout the entire process, and very professional. It was so refreshing after having to deal with Jack Brown.

Kristine Heimler: Talked to Steven today at your location. What an incredibly disappointing experience.Customer service goes a long way, and your customer pays your paycheck, think about that the next time you don't have the "time" to help a customer.

William Schmidt: The only Independent Bank downtown and your closed on the weekend👎🏽👎🏽👎🏽 It would be nice if you guys where open on Saturday till noon at least, like the other sorrounding Independent Bank's. Other than that its a small space, kind of dug the old spot across the road more.

Virginia Lopez: Greatbank

Justin Barr: it was fine. I was seen as soon as I walked in and they were able to help me with what I needed.

David Miller: Very friendly people.

JoAnna: Love working with IB!

Robert Harper: Mortgage lending made easy. This is the second home we have used Independent Bank to finance (we came back after a positive first experience), and once again, Steve and Brandi made the process as easy as possible. Both were (shockingly) quick to respond to our questions whenever we had them. We got frank advice on issues and it always felt like they were looking out for best interests, not just what was best for the bank. We had a tight time frame to close, and Steve and Brandi made it happen after it seemed like it was going to fall through because of a last minute problem with the appraisal. All of this was on top of purchasing a home several hours away in the U.P. If you want a hands on team that will solve problems if they arise, you can't go wrong with this team from Independent Bank.

Tania Mendez: Great place to work!

Frank Acosta: Great place to bank!

J F: I have had a mortgage with Independent Bank for a long time starting in 1998 when my husband and I bought a home. Then, after he passed away I refinanced at a great rate. The process was seamless. Over the life of the mortgage, there were literally no issues with this bank. Again, I refinanced with my fiancé in 2019 in order to remodel my home and consolidate debt. Again, this bank made the whole process easy. Constant contact. Consistent communication. Easy hand off from one staff to another through the mortgage process. Bernie Marvin and his amazing mortgage team are the real thing. A bank that cares about doing a good job for their customers, doing what’s best and providing solid financing. Thank you, Bernie for making this process so easy.

Martin Kleczynski: Conveniently located in the area between the Knapp area and the Plainfield/Northland merge. Easy access to building on the North side. My wife was very pleased with the attention and interaction she received from the staff...especially the bank manager. Good community bank.

Richard Welk: Nice tellers,fast and organized bankers!!