Best Cricket Shop Grand Rapids Near Me

OP Pablo: Fantastic service

Daisy Harwood: The people are very nice, but one girl in there keeps looking at me and everyone else like we were stealing. She's the girl with big braids in here head. Watch out for her She's mean.

Uniquecutz Grand Rapids Mi 49507: Great service in and out

Anderson Van Eck: Helpful

M.I.A.: Their are two small Hispanic females who work at this store who messed up my service twice already but today they've messed up my service for the third and final time!!!! I paid for bridge pay on April 11th and came back on the 17th. I told the small Hispanic female working the desk that I was on bridge pay and that I came to pay the rest of my bridge pay off. She told me it'll be 23 dollars. The following morning after I paid the 23, I was going to be late for work and I tried to call and let my job know but I didn't have any service and when I made it to work I had to explain why I was late. I went back to the cricket store and told them about my situation and they refuse to give me back my money and now I owe 60 dollars on a phone bill because of a worker who can't do their job!!! Even though they got the receipt and a witness who was the girl who were there when I paid my phone bill, therefore I told them this is the last time they have done this to me and I also let them know that I have friends In the CSCL and other friends who work for the city and my boxing coach is also a lawyer and I am going to have this place investigated. Either they fire those workers or I'll talk to my friends who work for the city and get my lawyer and this place will be shut down!!!!

Ryan Buikema: A great phone store to park at

Justina Carreto: Muy bueno el servicio

Michael Fillmore: Salesman was cocky and not very helpful. I will continue going to 28th St. store.

john gallegos: Not easy to get in or out of

Maggie Geglio: I have not had any issues. My service is great most of the time and it is cheap. The customer service is pretty decent.

Bruce Cheyne: The sales lady when I visited yesterday and today I think her name is Rosie was extremely helpful and very friendly had good suggestions and really really help me out I'm an old guy so I needed that she should be the manager if she isn't I don't know how much she makes but I think she needs a pay raise more employees should be like her

Tara Burrows: Adrian was extremely helpful in getting me an updated phone with much more memory than I'd had before. He's so knowledgeable about all the devices and plans that Cricket offers and made sure my files we're transferred over to my new phone. Thank you Adrian!

Christopher Provost: Poor service with the retail

Steven Wittner: I do my phone payment there

Miah Hagy: I walked into the store with a sprint phone bill of 59$ every month and left with a plan for 4 unlimited data lines for 100$ a month. CRICKET IS THE BEST!!! Adrian was so helpful and sosososo kind. Ask for him and this man will save you lots and lots of money. Cricket for life!!!

Louise Strain: Adrian was so much help to me. He is the best. You need one of hims in every store

Rhonda Lee: Adrian is a great guy really helpful 👍

Lex Olmstead: Adrian at this location is amazing and very helpful for any need I have. Highly recommend everyone here!

Eleanor Bracey: Give him a raise. very helpful

Jim Newland: Don't waste your time or money here folks...once they have your money, the "customer service" is over with at this particular location. I had an issue with my phone and was flat out told to "call Cricket's 800# about it". I had JUST bought it there a few months earlier. So I went to the Greenville location (I've left a 5 star review for them) and they were fantastic.

Terry Fisher: Adrian is great. If your looking to change carriers or you want to update a phone go see him.

anne grinstead: Felt bullied into different contract and continue to have issues with my phone.

Karrie Woody: Do yourself a favor & do all your purchases & transactions online or go to different location. Do not go to ⁴⁴th/Kzoo Ave. Long story short, I got charged for things I absolutely did not authorize or ask for. The guy who works at this store is a sleaze bag who I unfortunately got scammed by.

Rich Serdoz: Great help...Fun peopleTy

Ken Soper: Didn't have the phone we wanted nor did other locations nearby even though the store had a display with it. Disappointing; they need help with planning inventory.

Jordan Neuhaus: This place was pretty great in terms of a phone store. The employee Beth was very helpful as well as pleasant.

Mitchell Crouch: Ugh

Susan Smith: Second try but finally got the tight person to fix my voicemail. Took just 5 mins

Philip Lincolnhol: Thank you for the great service, in the store and out and about with my phone 😁

CHRISTOPHER ASPLUND: Incredible service, they always know what to do, and if they don't, can research it and take care of my issue. ELLIOT ROCKS!

Astrid Larruz: The lady was so nice,She explained everything so well that even my five year old kid understood everything.

Steven McKenzie: How do you expect to run a business when you lock your customers out of the store! Why do you have posted business hours when you can't manage to open the store on time!

Karla Lopez: Fue muy amable Ashley. Ayudó en lo que pudo y muy buen servicio al cliente.

Hannah Rothenbusch: I came an hour before close.Lights were on.Open sign was on.Doors were locked, and staff was absent.

59x Wolf: Great service and great customer service as well

Jenaro Hernandez's: Muy buen servicio y más que te atienden en español

Lorri Nastaj: No sign on door but told no mask, no service. One girl behind counter and a dozen males sitting around doing nothing made it look more like a coffee shop than a phone store. Left and went to Plainfield store...Best customer service ever!

Mitchal King: When there to get a phone end up leaving unsatisfied a person washing had no clue what she was talking about

Dawn Lucas: The gal there last week is a sweetheart, give her a raise.

Denny Purtee: Got me all set up fast and easy.

Rebecca Cummins: Staff so helpful

Elizabeth Mansfield: The first visit went well and the employee was attentive and helpful. That is why I returned. The second visit was terrible. The same employee was there and he continuously helped other people instead of those that came in first. When it was my turn (after helping the others that came in after me) he refused to help me with switching my new phones. I am unable to sync the new phone and he would not look at it. It is unfortunate because of the rural area that I live in it is an hour drive each way.

Shannon Beimers: So. I wanted to upgrade my phone, was charged an upgrade fee. Ok fine, but returned the phone, and they kept the money they charged me for the upgrade fee. And i had to pay it again at the Grandville Cricket who, by the way, had FAR better service. And let me know, that upgrade fee should have been refunded and to call customer service. So, not an honest manager at the one on Alpine. Pretty shady store. I'll stick to Grandville.

Eulogio Rodriguez: Buen servicio y amables

Abbe P: Gabby was awesome! We went to a different Cricket to activate our phones and she messed mine up horribly. Gabby knew exactly what to do and fixed it so fast. We will only be going to this location from now on.

Alejandro Moreno: Not good service and him don't have experience bad.

Holly Zimmerman: Good service. Good selection of phones

gabriel molina: Awesome place

Sebastian Conley: I don't even know where to begin.Literally every time I've gone into this store over the last year the experience has been worst than the last.There is one employee in particular that is troublesome. I do not know his name but I think he is the store manager, somehow. He is bilingual I firmly believe that's the only reason he has a job.Slow, unprofessional, & INCOMPETENT! A simple purchase that should take 5 minutes tops will end up taking 15+ minutes while the store manager putzes around with 0 drive or motivation to be professional or provide timely service. I've gone in to buy a phone and spent 5 minutes just on waiting for the manager to slowly peel the protective wrapping off my phone and put the SIM card in. He got the screen protector off and then wiped his hands all over the screen. Why? Dude needs to ask people if they want to set their phones up themselves before he just helps himself to doing it for them and taking forever to do it.He'll carry on conversations with one of his friends that hang out there about whatever while he's supposed to be helping customers, including one time where he was openly complaining about other customers and bad reviews the store has gotten (hmmm). Another time they had a small TV set up and were watching a movie and openly vaping right behind the counter! Another time he had like an open cold sore or wound of some kind on his lip that was bleeding and he was coughing all over the place. Just totally gross. Especially since he likes to be so hands on with everybody's new phones in setting them up.Another time I came in and the same guy was openly bleeding from his lips the whole time, he was just dabbing it with a paper towel from time to time. I don't know if he had herpes or what but it was incredibly unsettling.Yet another time I've gone in and the manager guy was openly talking about how their store is being audited with one of his friends while ignoring his customers at the counter. It's was the most unprofessional thing I've experienced.Recently I went in to buy a new phone and only after we go through the whole song and dance and I'm about to pay for my new phone does he mention I have insurance on my old phone and I could call them, pay $10, and have a new phone sent to me. He offered to get the me the insurance company's number, I accepted, and went on my way after he handed me (presumably) an insurance pamphlet with the phone number I needed.I get home to realize that he gave me some random payment plan option pamphlet for Cricket, nothing at all to do with insurance or how to file a claim to get my replacement phone sent to me, no phone number--useless. So I wasted an entire trip across town and back for absolutely no reason that day and didn't even get a phone number to call.I ended up going to the Northland Drive location. The employees there actually know how to be professional and provide professional service. I was immediately greeted, helped, had my questions quickly and clearly answered, and I was back out on my way with my issues resolved within 5 minutes-no exaggeration. Turns out, I didn't even need a phone number for the insurance or even call to file a claim, I was able to quickly and easily do it in the store online.--As a side note, I mentioned what I've gone through with the Alpine location and the Northland employee told me that they've gotten lots of complaints about the Alpine location from lots of people.To wrap up, AVOID THE ALPINE CRICKET WIRELESS STORE.Go to literally any other Cricket wireless location, even if you have to drive a little extra to get there like I do, the difference in quality of service is night and day. I am NEVER going back to the Alpine location and while I'll still recommend Cricket for phone service, I will tell everyone to STAY AWAY FROM THE ALPINE LOCATION.I can't fathom any other reason for why the Alpine manager has his job other than the fact that he's bilingual in a bilingual area.**SEE ALSO TOM FOWLER'S REVIEW BELOW, I'VE HAD THE EXACT SAME EXPERIENCE AS WELL**

Arya Ellesar: I am currently switching providers to someone other than Cricket. I called the Alpine location a few minutes ago to ask a question. My question was simple. The guy never gave his name and after answering listening to my question he barked out a yes in response. I have had a few times now where I have had people at this location be very rude to me over the phone. As a result of this I am taking my business elsewhere

kristin Ellens: Clean, organized, and and good service. Good variety of deli foods, and things for quick, easy lunch packing.

Elizabeth Mansfield: Kind employee but lacked knowledge. Didn't even know how to access the "settings" app.

deirdre ellis: I had the wonderful opportunity to be assisted by Erica!! She was extremely helpful in assisting me purchase a new phone! She was knowledgeable informative patient and kind! She made my experience pleasurable and pain free!! Thank You Cricket for hiring great customer service people like Erica!!

Cody Merklinger: Cricket has great signal everywhere. Better other competitors. Samsung A32 is a great phone and better than the iPhone in my opinion.

Alysha Wierenga: I am very upset and disappointed I came to cricket to talk about switching to a different phone and sat and waited for about 30 minutes before I got up and left because no one was at the kiosk or came to the kiosk in that time period. There was no note or anything saying they would be back. I will not be coming here again.

Kai Ker: I Became disappointed with this Only Place in town for Service So I went to Battle Creek for them to Attend me this Kalamazoo didn't Oblige to my request of cancelling ....3 times they said yes I was done getting service from them and still my Bank Account.read that they continued charging Me So I Dropped them went up the Road to Metro PC's...I'm Happy Now and Metro Gavee A Free newer Phone .....Nice Huh.Crickett

Amy Gross: So I found what I wanted on their website and it said it was in stock. Unfortunately it was available "in store only" but when I got to the store they didn't have it at all. I hate their website! It is so inaccurate.

Skip Spencer: Clearance racks posted all items $14.95 or less. Not the case, as MOST items were priced above $15. Bought it to the attention of an employee, but just got some lame excuse about to many clothes, blah, blah, blah.

Michele Redden: Was not at all happy, I do see why the mall is practically empty when you enter a store and you're followed from rack to rack. Is this your stores policy for everyone or just people of color.

Jim Burns: I love this place, great employees, helpful, knowledgeable, well stocked store. I thought cabelas was good, I was mistaken. Cabelas is broken in the technology area, web site, app, in store tech and you get to wait alot there. Dunhams is quick and a pleasure to do business with.

Kevin Bradley: Nice store with decent selection. However, did not appreciate the rude security guard or employee in the store (not exactly sure what his role is) who came and stood in the aisle while I attempted to try on jackets. When asking him if he knew the location of a mirror, he seemed to get even more agitated with me. I would encourage Dunhams management to foster a more inviting environment for customers. Understand that theft is a major issue but not all of us are looking to steal merchandise. I actually ended up purchasing the jacket. However, I likely will not return.

Isaac Covarrubias: The place to go for anything sports related

Jay: Went there the other morning and I will NEVER go there again. A bald guy with piercings was so rude to me it was unbelievable!!! Not the kind of employees you should hire

Fertile Ground: Always helpful. Best ammo prices

Sonny Davis: Was looking for hockey ice skates, they only had like 5 pairs total in stock & not 5 different models I mean 1 model 5 diff sizes none of which where my size, I mean it's winter so you would think they would stock up to sell a winter product, disappointed usually Dunham's is great for any sports equipment need, this first time they didn't have something I need.

Josh J: Had an excellent experience with Tad. He was very informative and gave great suggestions regarding firearms and ammunition. Also mentioned price match on firearms if you find it cheaper somewhere else! A+ service

Anthony Hill: Always friendly and helpful they acknowledge you when you walk in the guys at the gun counter are always helpful.

teresa box: Never been in this place until my grandson was out shopping for stuff for family and friends good shopping here

Rosemary Szarowicz: The staff just points to where stuff is instead of taking you there.

Kenneth Lampart: Nice selection. Employees very helpful.

Chris Robinson: The bathrooms have been closed for over 2 years! No a place for shopping for a long period of time!

Gerardo Vargas Lopez: Es bueno y tiene gran variedad de artículos, pero para mí gusto los precios están un poco más elevados a comparación de tiendas en la misma zona...

andrea tremore: Kayak attack successfully handled! Great selection and price.

Jonny D: The best! Immediate, knowledgeable assistance.

PNCSW Mac: Didn't find what I was looking for.

Mike Hite: This store has some great deals on fishing equipment. A guy named "Mark" offered a suggestion that I purchase a particular rod & reel combo for $20.00 bucks and it turned out to be this really sick Diawa that would probably retail in the range of $75.00-$100.00 anywhere else. Good deal, definitely. Thanks Mark!

Ethan Thompson: No football cleats

Mrs Hawley: Great variety

Abby Ripley: Brett was super helpful to me in picking out my next pair of running shoes!

Brittany Johnson: Our family walked in 20 min prior to closing we were greeted with an open door, the gentleman brought us a nice selection and even went back to hunt down one more pair for us. By far above and beyond.

Robin Berry: Very helpful

Amy Rohrbach: The only place to get running/athletic shoes. Their staff personally assists with choice and evaluating proper fit. I own a gymnastics center and coach kids tons of hours every week and get my New Balance coaching shoes from Gazelle every time👍

Jim Couillard: Pricy, but a great collection of pro style foot apparel

Cory Hodgson: Thierry was extremely helpful and his knowledge of running shoes is vast. Great experience.

Barbara Jacques: All Gazelle locations have super helpful, well trained staff

Tami Miller: Staff was easy to talk to and helpful in accommodating our need for a proper fitting shoe. Not pushy to make the sale.

Daniel Botello: Online order received as ordered and with a quick turnaround time. 👍

Dave Kurt: My new favorite running store. They have an amazing selection of everything you can imagine for running and a phenomenal sale rack.

Taylor Morris: Best customer service I’ve had in a store in years. I just popped in an hour before they close to try on some running shoes. I am getting back into running and was extremely overwhelmed on which shoe to get and brand. Lance and the other customer service guy was so educated on the shoes and patient with me. I will be back!

Kim Smith: Amazing shoe-buying experience! The employees are very well-trained and help you choose the shoes that are right for you. Other stores bring you boxes and you're on your own. Thank you, John, for your help and expertise!

Rebecca Carrier: Great service for those who are seeking information about walking/running and training

Renee Vanheck: The employees were fantastic! Knew exactly what I needed and were quick to help!

Rachel E: Don’t bother going anywhere else for athletic shoes! They’ll get you fitted quickly and have lots of options in all sizes.

V Coleman: I stopped in to speak with their sports medicine team who was holding a free clinic on sports injury. Apparently they do this Injury Wise clinic every Wednesday 5:45 to 6:45p on a first come, first serve basis - - for free! I had Michelle, physical therapist from Mary Free bed and she was amazingly adept at answering my numerous questions regarding the pain I felt during and after the marathon I had recently completed. She had excellent advice and helpful handouts for exercises to try. She didn't try to sell me anything or say I needed an appointment 😸! Thanks so much, Michelle!!

Margie Jaeger: Went there yesterday my husband wanted to try different shoes and I wanted new Hoka shoes. The customer service of this store is amazing! They bring you many different types to try on and have patience while you decide, would definitely come back here when I need new shoes!

laura amidon: Noah is amazing at helping you find just the right shoe! He listened to exactly what I needed and what I needed it for and found me the perfect fit! Great job Noah!

Ernes Kopic: Staff can't be bothered to do their job properly ... if you have time and money go somewhere else otherwise you'll waste both here.

Adam: No prices on alot of stuff

PapaBear Joe: Adam was lit af. Def need to see him again

Ali Smith: Please put prices on things. I would have spent a few hundred bucks had I known what actual pricing was. Spent that money elsewhere.

Isaac Covarrubias: As soon as I walked in they ask me what I was after and they got it for me, I was in and out in under 10 minutes

Brick & Porter: Went in for a new pair of running shoes & have never been taken better care of. Joe was the best. He brought me like 8 different pairs, set me up on a treadmill to let me try them, and was incredibly friendly & low pressure. Kinda wish I’d asked if he wanted to be friends

Patricia C “Trish” Volkhardt: So helpful! Best staff ever, and sweet Dr. Martens too!

Robert Chapin: 👍

Brian Crawford: The weekday crowd is little. I was there for: trail run shoes, yeti, treadmill. They have a great selection of shoes. Help you fit them and see your best size. The yeti I was after... They have them all... But... The treadmills... They have a lot of rich people treadmills... But I just started running. 200 miles. Anyways... They only had one I would buy. But at 700 bucks and 2.5 hp engine it was a deal. Did not look at clothes. The whole middle of store is jam packed with clothes.

Danielle: Very frustrating experience. Had an online order it pick up… drove from out of town to get it after they confirmed that it was on the shelf still waiting for us. Got there… it’s gone. Nothing was refunded as promised. Basically, lost $25 and driving time/gas money for absolutely nothing. They’re totally disorganized and promises not kept.

Betsy McKinney: They honored a best price guarantee, then forgot to take the ink tag off. Gave me a gift card for my inconvenience in having to return to the store...then they applied the gift card to my purchase. Great customer service!!!

Micaela Ontiveros: I placed an online order and received an email stating the shoes were no longer in stock. I called the Grand Rapids location to double check and I received confirmation that the shoes were in stock. Along with confirming they were in stock, the associate confirmed the size, color, and overall design of the shoes and stated he brought them up to the front desk and Customer Service would be able to assist. Given that I do not live in the area I wanted to double check prior to making the drive and I was given confirmation all would be good to go.Upon arriving to the store the associates that helped stated the shoes were not in stock and I would have to connect with customer service if I would like a refund.I do not need a refund however I’m annoyed that I asked to confirm the shoes were in stock so I did not waste time driving, and that’s exactly what happened. I understand errors happen but do not tell me that you have the shoes in hand and you’re taking them to customer service for when I arrive and then tell me they’re not in stock.

Matt Fisher: Literally every employee asked if they could help me as I worked my way around the store, appreciated

Anthony Lupi: Amari in the shoe department helped fit my foot for a size 10 on a pair of Nike shoes. They didn’t have the color I wanted so we ordered it online in store and it will be delivered to my house. Thank you Amari!

Jim McCann (Jimb0): Got lots of great sports equipment little on the expensive side.

Justin Franks: Great service

Jeannie Lee: Got what I needed quick and easy. Items were in stick as shown they would be online. They even loaded my heavy items into truck for me.

Lance: A little pricey but very clean and organized.

bugboy487: Great service i was helped by 3 different people all were nice. The selection was quite large and diverse.

lewis kline: Good selection. Big store. Good youth hockey selection. Little difficult to find store as it's tucked back from main road but worth it.