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Telecommunications service provider
1. Classic Office Systems | Classic Telephone - Kentwood
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· 9 reviews
3733 Eastern Ave SE, Grand Rapids, MI 49508
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Joshua Vanderstow: Classic helps manage our NEC phone systems and we also have them do our network cabling from small drops to entire building layouts. They are fantastic people to work with - always friendly, informative and prompt. Network cabling is always (handsomely) service looped and labeled appropriately.11/10
Brent J. Peterson: Great people
Mike Klooster: Had them out to install a new (to us) phone system. They were great every step of the way. From the initial call, to installation, and when we had them come back out to fine tune some things. Great job by all.
Nick Suravaram: He does very good work, professional, and great to work with. I recommend him for all your IT needs.
Brent Peterson: Office space
Ryan Miedema: We are a small business and we used Classic Telephone to install a new phone system. Once we had signed the paperwork for the job after having gone over ALL the details, things started going downhill. The equipment worked fine, but suddenly the original quote DOUBLED in order for us to get what was original promised and agreed upon for the system by the original salesman...We were left in a corner forced to pay up to get an operable system. We received next to zero apology despite the problem being 100% the incompetent salesman's fault and costing us a significant amount of money over what was agreed upon. We heard a lots of "oops, I forgot about this...." and "I forgot to add this in the cost" from the salesman. We are happy to have a up to date working phone system in the end but would never use or recommend Classic Telephone. To be fair, if I could give the installation crew 5 stars I would, they were helpful and friendly.
Sydney Rodenhouse: We are a small business and have used Classic Telephone for all our phone needs. These guys are amazing, they have saved us from phone problems more than once. I highly recommend them.
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Telecommunications contractor
2. First Telecommunications - Kentwood
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· 4 reviews
4523 Broadmoor Ave SE, Grand Rapids, MI 49512
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Jeff M: Mark and his team at excellent partners in implementing tele worker technology. Highly recommend these folks
Amber Kendrick: I contracted FirstTel for a business phone system that was installed in May and here is is in August and I am still waiting for training on the reporting (requested multiple times) and I am still waiting for several phones to be reprogrammed so they can be used from remote locations (which I was promised would be no problem.) I also switched my telephone service through them and my sales rep, Parker, calculated my savings incorrectly - I sent him my old telephone bills and he sent me an excel sheet showing how much money I would save with the new service, but he calculated it based on the number of calls, not the minutes, and my savings is MUCH less than he projected. The installation of the phones and the training was also a mess. There is nothing they can do now about the installation or the money I have to pay, that is all water under the bridge, but the training and programming could be done any time! I have expressed my dissatisfaction via multiple emails and the sales rep Parker has been rude. If FirstTel eventually delivers on their promises I may change my rating of their business, but for now I would warn anyone to stay far away from this company.
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Telephone answering service
3. Ambs Call Center - Kentwood
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· 43 reviews
3960 Broadmoor Ave SE, Grand Rapids, MI 49512
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j higgins: I am able to hear my messages recorded thru a google local services app I am using. I was shocked at how many times I was being put on hold for excessive amounts of time. Sometimes more than 3 minutes. Many people hung up. This is unacceptable and was the reason I switched in the first place.
Franco Damico: We have our business phone forwarded to Ambs. Jennifer and her team at Ambs are always awesome to talk to and work with, replies to my questions quick, and I’ve never had a complaint from a client. We actually get business because the phone service puts us on another level compared to our competitors.
Don Baham: What a difference from our last call center provider. Thank you Ambs for being rock stars!
Jack Militzer: Great to work with, professional and they really know what they're doing.
Bruce Kaufman: Great company and pricing. I checked out a lot of call centers and Ambs is the best. Great people and I cannot say enough about the quality of this company
Bruce Bis: Great place to take calls and contact professionals, such as yourself.
RCA Power Play: The customer service response is very quick and efficient. The on-call system is so easy to use. Very user friendly!
Franny Schmidt: I've been happy with the service. I need to make some tweeks to our protocol but so far very pleased. I referred AMBS Call Center to our network of Touching Hearts owners - about 50 or so other office nationally. Thanks!
joyce Clark: We have been very satisfied with Ambs. Great to work with andhandles the after hours for us very well.
Andy Hedberg: Solid service! Never a problem
Autumn Ridge Rentals: Great customer service. Would highly recommend for Cabin and Condo rental companies.
diamonddog00: They are very responsive and reliable! Excellent customer service! I'm glad we switched.
Adam Brumm: AMB'S call center is a great company to work with. They respond quickly to our needs and there staff are always very helpful
Shelly Sichta: We've been using your services for about a year now, and you do a fantastic job, thank you!
Ashley Rabideau: Awesome company. Very reliable services given.
Angie Johnson: Easy to work with, efficient, just plain awesome! I would recommend anyone to them!
Shoemaker Office: Typically quick response to requests from our office. Always accommodating to our need for their services.
Todd: Ambs Call Center helps us serve our customers as efficiently as possible.
sonja turner: AMBS is our call service for my clinic at Animal Friends of Washington County, I am very satisfied with the service and if I have any problems normally one phone call is all it takes to get action.
Christine Dennis: Ambs is the call center that we use at our firm for back up and after hours customer care. They are a reflection of our front desk staff and I am grateful that my clients are cared for when they call us, just as they would be if they were to reach our front desk.Every interaction I have had with Client Service Representatives at Ambs has been professional and courteous. Thank you!~Chris Dennis, Paralegal
Tim Slack: I’ve used Ambs call center for my appointment management for 3 years. They are excellent at what they do. I would definitely recommend themTim slackAll star paversDavie fl
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Internet service provider
4. Xfinity Store by Comcast - Grand Rapids
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· 697 reviews
1971 E Beltline Ave NE Suite 116, Grand Rapids, MI 49525
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Timothy Alman: All I did was take back old equment
Jess: Went here to return old equipment, there was a line queue and I ended up talking to two representatives just to return equipment. The first rep was unhelpful and told me to go to a different rep. The second rep was disinterested, didn't pay attention to me at all and talked to her employee the whole time. The person who greeted me was the only nice one with good customer service skills.
Judy Hadsell: Waited 2hours to cancel my TV and return cable box. Was unlucky one employee called in. I couldn't be mad the two techs that were there. Worked super hard to get people help. Pleasant employees with smiles!!
Mark Pearson: Needed to drop off old set-top boxes. Thought it would be easier to go to the store than attaching a shipping label and dropping a box at a shipper. It wasn't.
J P: Selling your parents timeshare is easier than cutting the Xfinity cable bill.
Stephanie Murray: Never ever ever ever get this service. You will cancel and they will continue you to charge you. My brother in law had his credit ruined bc of this. Thankfully I caught it and will not allow it to ruin my credit. This is a huge scam - google it and you will see this happens often.
Nikole Masters: Frustrating
Jennifer Dibble: They will ripe u off! Don't trust them🤬
Mary Joyce: Went in to pick up my new wifi router! They were kind and quick. Which was appreciated.
Linda Froehlich: Only one thing to say, make an appointment otherwise you will sit and wait awhile.
Lynn DalPra: I returned my wifi router back in July when we moved, was told everything was all set and good to go…just found out today that we owe $65. How were we informed of this? I found out that they sent us to collections for this money. Zero communication or notice of this. Worst customer service, don’t ruin your life by getting wifi from here.
Dave: "Old school" ...compatible customer service...Thanks...
taryn frey: Derek provided us with exceptional service. He was kind, patient & thorough. He went out of his way to tell us about a program to save additional money. Derek is a great example of customer service!
diamond sky: Customer service was great
Mark Silverstein: Comcast makes it so difficult to do anything with their customer service. It’s ridiculous how hard it is to get through to a human being. My Internet, my TV cable phone service is fine but their customer service is terrible.
Dylan Lindhout: Sanjar Pajeet would not stop yelling at me to sign up my mobile phone with Comcast. If this company were a person I would wish for it's death.
Ross: If I could, I'd give them negative stars. Worst customer service ever.
Rebecca DeLano: Service that I received was fantastic!
carlos borders: Services are getting quite pricey... Should show appreciation to customers who've been with them for 20+ years.. You would think !
R Goldberg: I’m glad I cut the cord from Xfinity and dealing with the rudest customer service person named L’V was the cherry on top.
Jerry Groot: Wow what a hazard & danger on the road 15 mph under speed limit. At this point if your afraid to drive the speed limit stay home & do the rest of us s favor... Ionia mi
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Cell phone store
5. Verizon - Kentwood
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· 377 reviews
2605 E Beltline Ave SE, Grand Rapids, MI 49546
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JORDAN DODSON: Just stood in this store for over 20 minutes and not one of the 3 associates standing behind the front desk asked if I needed anyhelp so walked out and will take my business elsewhere!
Ruth Davila: So glad we got to talk to Chase Manager. He solved our issue professionally and timely.
Darren C: About what you'd expect from a cell phone store, very few posted prices, hidden fees, and slow service.
Olivia Peets: I’m very thankful for the great support I received today. Even though they were very short staffed, the team here kindly helped me change my phone plan and were very patient while I called my previous carrier to get all the necessary information.I would absolutely recommend them! Please do your part to have a great experience by first scheduling an appointment. If they are having a busy day, have a little patience. They will get your problem solved!
Jeremy Palinkas: Usually a long wait during peak times, but staff are friendly, and always checking in to ensure we are getting helped.
Rory Gingrich: Marcus was so helpful and friendly! I’ll only go back here if I have issues. Other store was worthless and no help.
walker tran: Having porting and billing issues with Verizon but James Grelck took care of me and those problems in a snap. If you ever visit this store ask for James Grelck and no one else. You will not be disappointed, super knowledgeable and friendly and will fix whatever issues you have!
Idris Abade: America's leading network is Verizon wireless 5 G...or home internet just 25.a month..best network.
mzmontana williams: Great customer care
Ally Beshouri: Visited 1/31/23. Bought my phone at the other Verizon on the Beltline (went there first because it's closer to my house). Came here to pick it up because they only had it in stock here. Everyone was friendly and really helpful. Talked with Reyna specifically and they were super nice and let me know options for setting up my phone. I was able to set things up on my own and hang out at the store while I did so. They offered to help if I had any issues. Employees kept checking in to make sure I was doing alright / didn't need help.
Mary Phippen: I have tried to call this store 2605 E Beltline several times and only get the overseas corporate call center. The call center has tried to call them and they do not answer. I am trying to arrange for my college son to upgrade his phone that is on our account. I ordered it Thursday thinking that it would take a couple of days like it usually does. However, I received a text message the following day (Friday) that it is ready for pickup and must be picked up within 4 days or the order will be cancelled. My son will not be there until Tuesday. I do not want the ordered cancelled. I have tried having the corporate call center contact them and have been told that they do not even pick up for them! If you read these reviews, please answer with how I can contact the store to ensure that you will hold the phone for a Tuesday pick up. At least use the last name to look up the order and respond that you will hold the phone until my son's Tuesday appointment that I made with customer service for your store.This has been the worst experience ever with Verizon and we have been customers for over 20 years!UPDATE: I answered the reply and filled out the form to escalate. After the call center assured me that the order would not be canceled until Tuesday midnight. It was canceled Sunday night. They are not even open for pick up on Sunday.
Jeff De Vries: Takes forever to get help, understaffed.
Joshua Guiles: I just got done bringing in my iPad and phone at Verizon on 28th st. Usually when I go to a Verizon it’s long waits and there’s usually some high deductible or what not. JIM AT 28th st. IS THE MAN!!! I got right in and out within 20 minutes, he was extremely knowledgeable and found me the best solution. Even added some things on to my plan that would normally be super expensive and I got some promos. He workedddd for me and it felt like he cared. That dude needs a promotion! Whoever was working with him that night was awesome too, everyone made me feel super comfortable and welcome!
John Oliver: Always amazing service at this location!
Jason Dawson: No help. Only go here if you need a new phone right away. They won't even transfer you over unless you pay them $35.Wife has a battery drain on her new phone. All they did was ask if we tried a repair shop. They didn't even look at it. they just wanted us to upgrade phones. She just traded it on the same model.
Bob Funaro: Great service especially Jim..he was outstanding, professional and very courteous. Thanks
Kelli Nesky: Charles was incredibly helpful as I needed to transfer to a new phone. I did not know what I was doing and he walked me through the whole process. He also put on a screen protector for me and had such an infectious attitude. Thanks for all your help and making the waiting period fun!
Kenneth Kaminski: First time been there they had enough help, very short wait time
Aaron Howell: I understand that they couldn't do what I needed in store. But when I asked a simple question of where the location was on the app the refused to even talk about it. Poor customer service for the price I'm paying for my plan.
Chris Osterbaan: Friendly workers. Overpriced phones. Go to Best Buy for better deals.
Jessie Shinault: Love this service
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Cell phone store
6. Boost Mobile - Grand Rapids
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· 80 reviews
834 Leonard St NW, Grand Rapids, MI 49504
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Cell phone store
7. Verizon - Kent County
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· 241 reviews
6101 Kalamazoo Ave SE d, Grand Rapids, MI 49508
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Cell phone store
8. Verizon - Grand Rapids
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· 308 reviews
1979 E Beltline Ave NE, Grand Rapids, MI 49525
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9. Boost Mobile - Grand Rapids
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· 89 reviews
1621 Leonard St NE, Grand Rapids, MI 49505
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10. Boost Mobile - Kentwood
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· 38 reviews
3195 28th St SE, Grand Rapids, MI 49512
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Cell phone store
11. Boost Mobile - Grand Rapids
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· 10 reviews
730 28th St SE, Grand Rapids, MI 49548
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Cell phone store
12. AT&T Store - Kentwood
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· 213 reviews
2500 E Beltline Ave SE Suite B, Grand Rapids, MI 49546
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Cell phone store
13. Cricket Wireless Authorized Retailer - Grand Rapids
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· 35 reviews
2017 Division Ave S, Grand Rapids, MI 49507
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