Best Verizon Grand Rapids Near Me

John Evans: I needed a new SIM card because the one in my phone didn't function. They programmed a new one for me quickly and my phone was recognized by the network.

betim canziba: I was in that store today, im costumer on verizon for 6 years ,But manager of that store with name chase or maybe he lie about his name is employee there but he is so disrespectful with costumer and he dosent know how to do his job,Can someone teach him how to give respect to costumer or because of people like him Verizon gonna lose costumers, i’ll be one of themThank you

Brad Gillette: Fred is great but I’m not sure if he’s still there. I’ve also seen him at the Woodland location.As for everyone else? I’ve had more pleasant experiences buying used cars on S Division.

Yvonne Johnson: while my refurb'd phone SUCKETH (need to send back for a "fix"), Kevin was patient while transfering all my stuff from my old phone to my "new to me phone". Great customer service.

Rigo Vazquez: The worst customer service . 4 person one lady working and 3 guys decide just to go hiden instead help customers..no good at all tache

Frank Wilcox: Stopped by talked to Drew thinking about changing from t-mobilDrew was very knowledgeable about what was talked about

gabrielle hall: Wish I could give zero stars. Bella was pushy, and did not give us correct information. She told us the reason our trade in wasn't worth as much as quoted online was because the promotion ended. We later found out you pay less if you upgrade online from the store manager. She messed up the transaction and I wasn't able to mail in my trade in so we were going to have to drive an hour home to set up my phone and then drive an hour back to give the phone to them in person. We were told we didn't need wifi to set it up with the cable so we tried to do it from our car. When we tried to set up the phone it didn't work and when we came in a third time Bella was extremely rude to my fiance right from the get go. She shushed him, put her hand up to his face and claimed she already apologized to me even though he wasn't even going to bring that up.This was absolutely unexcusable behavior. The manager helped my fiance set up my new phone and charged us 30 bucks for it even after eveything and the way we were treated. We will never go back.

Ally Beshouri: Visited 1/31/23. Had to buy a new phone because my old one had water damage and was no longer working. Chad helped me initially and was very informative, helpful, and patient. He helped walk me through adding managers to my account and looked into things while I had to wait for those changes. Brayden (I believe that was his name?) helped me with the end of the transaction and went above and beyond looking into pricing options, trying to see if there were any promo or trade in options for me, and helped walk me through different phone and payment options. Super helpful.

James Rummelt: Their are a couple of people here who really Care and then it takes just 1 bad person to make the whole experience bad.

Suhas Venkataram: I don’t know who the owner is. I have visited multiple times switching from T-Mobile to Verizon and staff doesn’t have the urgency. One staff will take the name and put it in queue and nothing more can expect from the same staff. He will be looking for other customer if someone walk-in. Not sure if he is trained for only taking name or something else. Last since day 1 of moving from T-Mobile, not receiving text messages or not getting even 2g speed in which they call 5g/LTE. Pathetic service.only answer to my issue is ..you have to change your plan to higher one.

Alex Majewski: Thanks for your service.

dwight oswalt: Went to this Version location to get information on home internet. Waited about 20 minutes before a worker informed me I was supposed to check in. This same worker then checked me in and then stood around watching people for another 15 minutes before I got tired of waiting and left the store. They don’t have to worry about explaining the home internet to me anymore because I am done with Verizon and am switching my cell service today

KT: A friend and myself had an occasion to visit this location after both visiting three other Verizon locations. Braden was extremely customer-oriented as he got on eye level with my friend who was the actual customer sitting on the seat of her walker. Sean the manager gave excellent customer care service and resolved the problem my friend went into the store to have addressed. If needing customer service again, we would by far drive across town to this Verizon store as it stood out from all the others. Knapp's Corner Verizon won us over!

Michelle D: I cannot say enough about this store!!! if you get over what you think you know and you actually listen to the associates, they know what they are talking about and are there to help! they do not work off of commission and genuinely work off of their own concern to help you. Thank you to all the staff here. You have been a life saver!

Justin Schieber: I recently stopped in with my wife to look into how much we would save if I were to change form AT&T to Verizon and merge our accounts and Kevin was extremely helpful with this. No annoying sales pitches - he was just extremely helpful in laying out all our options and asking about our typical usage. We walked out of there changing our phones and our home internet to Verizon and saving us a good chunk of change. We both commented on how pleasant and non-pushy the experience was.Then a few days later, after my number had been ported, I was having a bizarre technical issue where I could make calls and send and receive texts but was somehow unable to receive calls - they all went directly to voicemail. I checked all the user-side reasons this might be but had no success. I went into the same Verizon location and was happy that Kevin was there and able to help. They went through a number of tests to diagnose the issue - ultimately he called the Verizon technical side who after some. testing of their own were able to fix the issue.This took an hour and a half (apparently it was an extremely rare technical glitch) but Kevin was relentless in his efforts to get the issue solved and I'm extremely grateful.

Ryan: Helpful staff.

Scott Jacobson: Jesse came in on his day off to help me switch from prepaid to business. The customer service at this store is amazing. Thank you all!

Trevor Wood: This location had the nicest staff and Jessee was an all-star and amazing help in walking through phone upgrades, trade-ins, discounts, plan savings, all the things. Definitely made the experience smooth and easy.

Samantha Turney: They really did try to help but unfortunately couldn't. All the staff was nice and it was pretty busy but they didn't make people wait long

Mark Grant: Excellent excellent excellent

Ruth Davila: So glad we got to talk to Chase Manager. He solved our issue professionally and timely.

Darren C: About what you'd expect from a cell phone store, very few posted prices, hidden fees, and slow service.

Olivia Peets: I’m very thankful for the great support I received today. Even though they were very short staffed, the team here kindly helped me change my phone plan and were very patient while I called my previous carrier to get all the necessary information.I would absolutely recommend them! Please do your part to have a great experience by first scheduling an appointment. If they are having a busy day, have a little patience. They will get your problem solved!

Jeremy Palinkas: Usually a long wait during peak times, but staff are friendly, and always checking in to ensure we are getting helped.

Rory Gingrich: Marcus was so helpful and friendly! I’ll only go back here if I have issues. Other store was worthless and no help.

walker tran: Having porting and billing issues with Verizon but James Grelck took care of me and those problems in a snap. If you ever visit this store ask for James Grelck and no one else. You will not be disappointed, super knowledgeable and friendly and will fix whatever issues you have!

Idris Abade: America's leading network is Verizon wireless 5 G...or home internet just 25.a month..best network.

mzmontana williams: Great customer care

Ally Beshouri: Visited 1/31/23. Bought my phone at the other Verizon on the Beltline (went there first because it's closer to my house). Came here to pick it up because they only had it in stock here. Everyone was friendly and really helpful. Talked with Reyna specifically and they were super nice and let me know options for setting up my phone. I was able to set things up on my own and hang out at the store while I did so. They offered to help if I had any issues. Employees kept checking in to make sure I was doing alright / didn't need help.

Mary Phippen: I have tried to call this store 2605 E Beltline several times and only get the overseas corporate call center. The call center has tried to call them and they do not answer. I am trying to arrange for my college son to upgrade his phone that is on our account. I ordered it Thursday thinking that it would take a couple of days like it usually does. However, I received a text message the following day (Friday) that it is ready for pickup and must be picked up within 4 days or the order will be cancelled. My son will not be there until Tuesday. I do not want the ordered cancelled. I have tried having the corporate call center contact them and have been told that they do not even pick up for them! If you read these reviews, please answer with how I can contact the store to ensure that you will hold the phone for a Tuesday pick up. At least use the last name to look up the order and respond that you will hold the phone until my son's Tuesday appointment that I made with customer service for your store.This has been the worst experience ever with Verizon and we have been customers for over 20 years!UPDATE: I answered the reply and filled out the form to escalate. After the call center assured me that the order would not be canceled until Tuesday midnight. It was canceled Sunday night. They are not even open for pick up on Sunday.

Jeff De Vries: Takes forever to get help, understaffed.

Joshua Guiles: I just got done bringing in my iPad and phone at Verizon on 28th st. Usually when I go to a Verizon it’s long waits and there’s usually some high deductible or what not. JIM AT 28th st. IS THE MAN!!! I got right in and out within 20 minutes, he was extremely knowledgeable and found me the best solution. Even added some things on to my plan that would normally be super expensive and I got some promos. He workedddd for me and it felt like he cared. That dude needs a promotion! Whoever was working with him that night was awesome too, everyone made me feel super comfortable and welcome!

John Oliver: Always amazing service at this location!

Jason Dawson: No help. Only go here if you need a new phone right away. They won't even transfer you over unless you pay them $35.Wife has a battery drain on her new phone. All they did was ask if we tried a repair shop. They didn't even look at it. they just wanted us to upgrade phones. She just traded it on the same model.

Bob Funaro: Great service especially Jim..he was outstanding, professional and very courteous. Thanks

Kelli Nesky: Charles was incredibly helpful as I needed to transfer to a new phone. I did not know what I was doing and he walked me through the whole process. He also put on a screen protector for me and had such an infectious attitude. Thanks for all your help and making the waiting period fun!

Kenneth Kaminski: First time been there they had enough help, very short wait time

Aaron Howell: I understand that they couldn't do what I needed in store. But when I asked a simple question of where the location was on the app the refused to even talk about it. Poor customer service for the price I'm paying for my plan.

Chris Osterbaan: Friendly workers. Overpriced phones. Go to Best Buy for better deals.

Jessie Shinault: Love this service

Lee Purches: We've always gotten great service here.

Mike & Deb Kozal: Worst customer service..

Josh Landfair: There alright

Sarah McLaughlin: Couldn’t leave a a worse review. They screwed us over and told us we would get a deal last December just to make a sale that wasn’t actually valid. It was never applied to our account. Don’t go to this location. Honestly, just don’t use Verizon 😅 what a joke.

Chrissy Shepard: Always super helpful

Sean S: Horribly slow service. Unable to sell a phone charger in under 30 min after I held it in my hands. Do not go here.

Alex Foster: I was set up with someone who was training, took over an hour to complete a transaction while the manager seemed to not care at all and then the product was shipped to the wrong address after manually typing it in myself in store. What a nightmare of an experience. At least i got to watch the employees arm wrestle.

Kent Cho: Kodie was in training but he did a great job in helping me n my family getting on a single plan along with a phone upgrade. He had help with the store Manager Ryan whos more then helpful in assistanting Kodie. I appreciate all the help and easy experience to transfer phone companies!! From your asian kin thank you!!

Jeff Sluggett: Went today with an emergency and Dave was great. Very much appreciated.

S Ruel: Walked in to upgrade 2 phones. The guy leaning at the end of the counter "What can I help you with" I want to purchase 2 new phone. "Well I will check you "as if I just was asking to much. " he said "But it going to be awhile because I only have one person working"🤔 45mins to an hour wait. They girl at the counter was ringing someone up. Employee in the back and HIM! One lady in the store looking around. Told him forget it! He's said "OK" and slouched back on the counter. There wasn't anyone there. They can't deal with 2 customers at a time with 3 employees? Felt like I was dealing with SPRINT AGAIN!!!Guess its time to look into Spectrum.

Scott Hutson: GO TO A CORPORATE STORE. YOU WON'T GET WHAT YOU NEED AT RESALER STORES BUT PROBLEMS!

Katie Weidner: Not sure the reps name since he didn’t share that information but there is definitely a guy at the Gaines TWp location that hates his job or just shouldn’t be involved on the customer side of things. Instead of answering questions between some phones so I can decide what is best he told me to read the specs on the phone. I said I can do that online I wanted to know what the main differences were and he said to just buy the newest one and keep upgrading. Then he walked away. We have always preferred that location because they are typically helpful and low pressure but this was horrible.

Jeremy Palinkas: Brendon did an exceptional job! He ended up showing me the benefits of switching to Verizon. My dad loses his phones a lot so he came up with a decent solution for me and put together a two line unlimited plan for myself and him and it didn't break the bank! Plus, now I get Disney+, Hulu, ESPN+ bundle for free with their 5G Unlimited Play More plan. He will hook you up 👍

Daniel G: Good luck trying to talk to an operator

Chris T: The child working the counter yesterday around 6pm should maybe consider a career change to get out of customer service. I went in to do one of two things; either transfer an existing business number to a new personal account and get a new phone, or open a new account and get a new phone. After asking a couple questions I was informed they couldn't transfer the line at the store and I needed to call a customer service number. A little weird, but ok I told him. Immediately he snapped back "It's not weird". I asked why they couldn't do a line transfer there, which apparently comes down to it having to be done on a recorded line. Not really an issue since I was prepared to open a new account anyway, so again I say "I still think that practice is a little weird, but ok". This kid turns to the bigger guy behind him, rolls his eyes and sighs. I ask him if I said something wrong and he looks back at me and just says "Continue". My next questions were going to be about opening a new customer account, but I just said "No" and left.At no point was I rude, just inquisitive, and your employee is the sole reason I left the store yesterday without buying a phone and feeling like a burden. If that's how Verizon employees are trained it's no wonder I was the only customer in the store.

Edgar Aguillon: Horrible service. Took 30 minutes to get help on a simple answer. When asked about paying off phone they said that they can’t help in store. Went to the Best Buy on the East Beltline and 28th they were more busy than Verizon but they squeezed me in within 5 minutes with 2 upgrades was out within the same time I spent at Verizon.

Joe Peters: Very rude manager Mali. I was rushed out of the store as I was browsing for a new phone. I was only in there for 3 minutes or so.

John parker: Longtime customer, sales person was unhelpful almost irratated. Never going back. A different store VERY helpful.

Patricia Klein: We were very disappointed in the customer service we received at this store.

Charlie Smith: Long wait for assistance, prices aren't clearly labeled on products, vibe isn't welcoming. As much as I hate calling into Verizon for assistance... no worse than this experience.

Taylor Nowicki: Frosted tip fairy wanna be pretty boy, said for my i phone 12 plus i couldn’t get a screen protector just liquid glass failed after 3 weeks and the phone barely works anymore. Doesn’t register where your finger taps. Lack of knowledge and talk out their a**. Plus when switched to a new phone canceled my other phone line not the one i wanted to switch. Inadequate to do “its” job

Cindi Whalen: Knowledgeable, patient, answered all questions, resolved concerns. Best service.

Gladys Martinez-Cisneros: Very friendly, has affordable prices!!

Alex T: First they put me on hold for for 15 minutes before I had to hang up and then call the back when I got a little time. I was able to squeeze in a quick question before they tried putting me on to hold again. Apparently she was just trying to get me off the phone because when I get to the location what she said was actually completely wrong and they are not a corporate location so they can't help me out. Zoomed out of work and over there making it just in time to be told I have to drive another 15 minutes away and hopefully they can help me out. On the way to the next location I actually activated a new line under Google fi over the internet. I'm excited for their free international and I'm probably going to cancel my Verizon eventually here since they are nothing but a headache.

Adrian Tolliver 6358: Daniel is very helpful and knowledgeable and he knew how to clean my phone I recommend coming to this store

chas shride: Great atmosphere, great employees

Tyler Jackman: Great atmosphere! Very helpful and was in and out!

Sandy Early: Dan did a great job. Helped me with my issue my had. I recommend everyone come to this location.

Jeffrey Cook: Any time that I go to this Verizon Store, I am very pleased. They have always helped me, and my roommate, with questions and with service. Today when I visited the store, Daniel was very kind and considerate. He helped me with my phone that was giving me problems. He got it working. I am very satisfied with the customer service at Wireless Zone. I would pick them over any corporate store, which are usually rude and deceitful. Wireless Zone will always have my business.

Victoria Bobier: Spencer paxston helped my husband get a new phone on Sunday. He was very helpful.

Magik Nuggets: Dan was great. Helped me upgrade my phone to the S22 Ultra. Good service with a good sense of humor.

Bridget Tingley: Dan at the Michigan St Verizon store gave excellent service - with a smile & great sense of humor too. He is five stars!

Chloe Horjus: LOVED talking and working with Spencer!! He didn't even stare at my lazy eye ! So respectful

Victor Stout: Spencer was a massive help setting up a new line for my daughter! Beyond accommodating and patient with my disabilities! Will be going back for the rest of my 10 children soon!

Natalia Loda: Spencer is AMAZING,he needs a raise!!!!!!Sooo very helpful and knowledgeable!!!!

Kevin Vickery: Spencer Paxson helped me out with getting an new iPhone. He was very helpful.

Chris Ingram: Spencer was an awesome help with my downloadd

Emma Graff: Spencer was very personable and helped me and my father get two new phones. He was very efficient and knowledgeable.

Praetorian: Spencer was really respectful and professional. Showed a good understanding of promotions and deals available.

lynn perry: Spencer was extremely helpful with everything!

George Hanson: Excellent service.

Julie Wainright: Alex at Northland Dr. Grand Rapids,Mi was very helpful and satisfying with my service he gave me

Alan Kitson: Ethan is GREAT!!

Kim Smith: I had an awesome experience at this Verizon store! Kristen was extremely helpful, I will definitely go back when I need an upgrade or other products!

macky gfx: Very cool staff! John helped me get my SIM problem solved right away

Joseph Wagner: A+ service. Very professional & knowledgeable

Don Kurylowicz: Call speedy open Will you be honest with me to school after 10 hours? Yes. Can tell you? This is not only been the best service. It's been a life saver.. Taken the time to not only save my phone data but get me into something that I can use this weekend.

Jim III Van Stensel: Never had a more smooth transition from one phone to the next. Shelby stacked some sweet Verizon deals for me so that I got a new phone and iPad for almost free (just taxes and activation fees), and upgraded from a 10gig to unlimited date for just $7/mo more. It was a combination of 4 different deals working together that I would not have discovered myself and wouldn't have worked as well independently. Also didn't push me to buy any accessories - the only deals he brought up saved me lots of money! Shelby answered all of my questions and even fixed an issue with the gif keyboard on site before I left. Highly recommend this store.

Joan Wolf: John was so helpful, he got us taken care of quickly and was so friendly and knowledgeable

John Decker: Quick & Easy. Shelby was a great help

Darlene Umphrey: Everyone very helpful!

Greg Visser: Great experience great prices

Thomas Pattok: Shelby was great. So helpful!! Great experience!

Allison White: Shout out to Shelby for setting me up with the best deals to upgrade my fiancé and I’s phone. It didn’t feel like I was being pressured into any bias advice. He was super down to earth to work with. I didn’t feel the usual dread of taking time out of my day to have to my new phone setup either. The employees seemed to get along great and jump in to help one another to keep everyone’s business running smoothly. They even had print out instructions to send home with me to help me setup autopay and my Disney+ bundle.

Ben Taylor: Shelby was great!

Kelly Hoekstra: Great service! They nail it everything I visit this store.

Dakoyta Greenman: Couldn't have asked for better

Holly Brownley: Always dependable and accurate

Lindsey Bell-Short: Kristen is the best! Always so helpful!

Jordan Vanheulen: I went in to buy a case for my new verizon phone that i bought online. I had a few questions about my account. Shelby went above and beyond to help me. Even told me about the apple watch promo that i didnt know about. He got me a free series 7 apple watch for free! Best customer service ever!

Esther Davenport: My partner tried to return a pixel watch that he was instructed to return by tech support because it doesn't work and was told he would have to pay a $50 restocking fee.Apparently if you buy products from Verizon and they sell you a defunct product they're also going to charge you to return it?Greedy.

Danielle: Really disappointed. There’s apparently no way to call the store directly and all calls route to the 800 number. I left the store with a phone to activate at a later time only to find out when I got to my car that my current phone was deactivated and I had to immediately activate the new one, or go without a phone. I was also told 3 different versions of what promotions I was eligible for and left with zero peace of mind that I’d ever actually get what was promised. Really frustrating experience after waiting 45 minutes for help. While I was waiting, they were chatting about an entirely non work related topic instead of helping

James Curtis-McDonell: My wife had received a free voucher for a year's worth of internet and when we come in they tell us there's a tower in our area but we are unable to get the years worth of free internet because there are too many people on the tower. To me this seems like a Verizon problem not us if you can't accommodate to your giveaways then don't give stuff away, bad business.

Brian Finn: I went in there yesterday with a question about my bill. I had a terrible experience with the person I dealt with, a guy named Peter. At one point he said I needed to talk to "customer service" - that's why I came in, and aren't you customer service I asked? No, I'm a salesman, I sell stuff all day every day was the curt reply. At another point he said he didn't care to help me and didn't care if I got help or not. I would describe him as discourteous and rude, not to mention unprofessional. If I ever need help again when dealing with Verizon, I'll go elsewhere, thanks to Pete.

Taylor Hall: Walked into the store 35 minutes before close to upgrade my phone after work and was told I needed an appointment. I said nobody told me that yesterday when I came in asking about it. He goes the doors lock and systems automatically shut down once it hits 8p so they wouldn’t be able to help us tonight. As three of them were just sitting there with nobody else in the store. Obviously they were just looking to get out of there asap and get home. Very disappointed

Bethann Golden: Pete was so helpful and really took the time to help me when I came in on Saturday looking for a new phone. He was so knowledge and even found an extra discount I hadn't been taking advantage of. When I go back, I will definitely be asking for help from Pete!

Dani C: Wish I got more help. More information would of been nice too

Nicole Hutchins: Excellent customer service but my service with my phone is still sketchy and spottier then ever

Anthony Netti: I was having probably the most difficult week I’ve had in a long time. I’m at Verizon after being checked in waiting till its my turn. While I’m waiting i just get emotional. I don’t know if it’s the fact I didn’t have my phone to distract me from my feelings or because of the gentle music they were playing but I couldn’t help myself to put my head down and tear up a bit. During this time an employee who was helping someone else near me, called out my name and asked me how I was doing. He told me to hang in there and stay strong. Even though it was a small interaction it went a long way and it really helped me. A moment where I felt alone, a random Verizon employee sought me out. If you are reading this, thank you. Owner, if you are reading this, I don’t know his name but he was working December 4th at closing, he was a bigger white male and helping an old couple with a flip phone around 4:20 at the bench.

Scott Ingersoll: I stood in line and walked around for about 10 minutes. Everybody's working with guests, but nobody acknowledged me or asked if I need to be put on a list. I feel it's not polite to interrupt but it was clear I needed help. All I wanted to do is activate a new line of service.

Inquisitor Federov: Sean, Kevin, and Pat (forgive my spelling errors) are some of the best reps in the business. They spent HOURS in the store with me trying to rectify a messy situation. Long story short, they were able to save our numbers, do not look elsewhere for wireless service. Verizon is hands down the best out there, and this store specifically is highly recommended. Thank you again guys.

Courtney Mackin: The employees we worked with, Pete and John (I think) were patient and over achievers in their customer assistance. Really enjoyed our experience.

Bryce Lipscomb: Patrick was absolutely amazing. He walked me through the set up of my iWatch and when there was an issue, he was quick to get it fixed. Can’t recommend this place enough

J A N E T H A R D I N: Very friendly can get crowded at times. I made an appointment. Did not have to wait very long

Raymond Swart: Good help

Heather Poynter: I have never been able to go into this place and receive help. Always so busy and one person checks you in, that is the job. Not help you with something super quick. Just putting you on the list to be helped😟

Joshua Hernandez: We got to work with Peter when upgrading to new phones. He was a wealth of information, transparency, and jokes. He was both delightful and knowledgeable. Would highly recommend you work with him and give him a raise.

Charles Smith: Never a problem!

anthony sullivan: The employees refused to call in and have my pending account change removed so my sons new phone will activate. They stated they can't make outgoing calls due to covid restrictions and "limiting customers time in the store". maybe if they required masks they could take the time needed to help each customer sufficiently. the guy that 'helped' us first was less than pleasant and argumentive, only offer a bandaid of a fix stating "oh its OK, he doesn't need a 5G SIM card as 5G isn't available anywhere around here" then telling me I had to call customer care to get my issue resolved knowing they had already closed. what a joke? and not a funny one. He knew instantly that I was not there for a sale and rushed me out, this is what happens when you get paid on commission.

Sara Bartles: Why have a physical store if you don’t want people coming in? Second time we’ve gone to try to figure out multiple upgrades with multiple options and a few other aspects of our plan. We walked in, they said it would be 45 minutes and to go online. We said we were happy to wait and wanted to speak with someone in store. They referred us to go online/call two more times before handing us a sheet of paper with numbers on it because “they don’t keep stock in the store” Walked across the parking lot and got new phones within 15 minutes.

Paul Worster: Tamara was exceedingly helpful. I walked out with everything I needed and more...understanding everything completely. I am more than satisfied with the service we received. So thankful we stopped into this particular store.

Angela Lawson: Great experience. Very helpful.

Juddee Milito: Cody was great. He helped alot due to the fact that I am Not tec savy and he is.

Lynette Allwelt: Very friendly and helpful

Cindy Kruizenga: Cody helped me set up my automatic payment! I was having trouble and he was so kind to help!

Bernardo Morales: Kevin tried to help out as much as he could. Have been having text problems and no reps would help in person, at the beltline store, but Kevin tried to change the SIM card. Still provlem not solved but at least someone’s attempted to fix it.

Mittiack Productions: Great conversations

T JB: Good employees.

Russ Sund: Cody made my experience really easy! I have issues with my phone and he helped me fix them!

Alahna White: Super super cool guy! Loved Doug’s help!

Chas. Chambers: Cody was great!

Michelle Freybler: Very helpful and fun!!! Explains everything very well!

Venus Repper: Love my new phone!!!

Julia Rule: Doug was very good and very patient

Pam Eggerding: Very happy with Doug Zayaz's service.

Sallie Storey: Cody and Kevin were so helpful! I needed a new phone and made it so easy to do!

Lynda McGarvey: I have been to this location two times in the last month. Both times, I was greeted as I walked in. Doug was so helpful. He was able to assist me and reviewed my account to share the newest available services and upgrades. Definitely my go to Verizon store.

Paul Wells: Thank you Standale Verizon.Doug and Your Crew. What wonderful customer service you provided for me and other Verizon customers. I drove from East Grand Rapids to Standale because the 28th street Verizon store sucks and has been for years. This is your evaluation for your district manager. Highly recommend this Version store. Doug and Crew are what customer service is. ( Deserve a raise and pizza party)

Jim Weber: Excellent service

Joseph Hulett III: Kevin did a wonderful job fixing and altering my account. We had a hiccup in a previous interaction in the store but he fixed it immediately.Thanks Kevin.

William Vanderkallen: Jeremy was very helpful 😀

Leslie Workman: Jeremy was very helpful with getting me switched over from Consumer Cellular

Lissa Brunan: Fantastic customer service. Transparent billing changes and super helpful set up so I could walk out the door ready to go.

Kendra Holliday: Jeremy was a great help. Thank you

Dakota Sprague: Taylor assisted me and my dad with getting new phones and the service was awesome! Highly recommend!! 5/5 ⭐️

Maiya Vruggink: We had a super nice guy, very fun to be around. Definitely made the time go fast! And really helpful!

Charles Bell: You did a great jo

S Tweety: Awesome service. Taylor was very friendly and helpful. Would highly recommend this store.

James Ackerson: Great service, very fast!

Rob Schellenberg: Taylor was able to help me with my new phone and set up some sweet savings for my dad's business. No one else I'd rather tackle phone issues.

Lisa P: Great customer service. He helped me with my lack of technical abilities

Shawn Freeman: Excellent customer service. Taylor made the whole process of buying a new phone a breeze. Highly recommend! The store was clean and orderly.

ClarissaPacker 1183: My years with Verizon as a customer went well

Samantha: Came in while visiting far from home preparing for a complicated move after my phone screen unexpectedly died and was no longer usable. Needless to say, I was a bit stressed and in need of a functional phone. Jeremy went above and beyond in helping me to figure out the details of my plan and to purchase the best phone for my needs. He was very straightforward, helpful and there was no sales pressure or attempts to upsell. He even gave me some good advice as to what to do with my broken phone, which I had not purchased from Verizon. I really appreciated the service here and would not hesitate to come back once I am settled in the area.

Autumn Groelsma: Came to Verizon to add a tablet to my account for my son to use for homeschool and gaming. Jeremy was the associate who helped me with the purchase. Very clear and helpful with all my concerns and questions. Made the process very smooth. Super friendly. I definitely found my home Verizon store. Thank you Jeremy.

Makenna Mcbride: Amazing love this store

Zachary Hammel-Brown: Went into Verizon the other day looking for an upgrade. Taylor welcomed me with open arms and assured me we would find the right plan that fits my needs. He doesn’t push to get the sale…Taylor creates a true relationships in his conversations. Thank you Taylor. Highly recommended

NATHAN BISHOP: Mike is the best guy you will ever work with! Nice store! Highly recommend!

Kimberle Bishop: Michael is the most helpful young man ever! Very patient with ALL my questions! Best service ever!

Cody Schoonmaker: Great customer service! Michael was amazing at figuring out my problem and helping me through it, he even went as far as to show me new options with my plan and bill as well. I will definitely be back again.