Best At&t Grand Rapids Near Me

Cody Hammer: James Johnson is a rock star & deserves a raise! He has solved a huge mess made by phone reps that screwed up my entire account. Give the man a raise & a week off paid!

Tomi Goodloe: Matt gave excellent customer service. Helped with updating a new phone. He was very patient

speyez: We stopped at the AT&T store on Beltline near 28th Street and couldn't have been more happier with the top notch customer support given by Matt.He not only efficiently facilitated our request for an International service add-on but also helped out with several requests including app problems, online payments and home phone questions.He truly was incredible in his eagerness to seek resolutions; given to please; above board with his professionalism and provided us with any other invaluable assistance we requested.After this very satisfactory encounter, we will certainly drive further out of our way to this location.

Rina Baker: Josh at this AT&T store did excellent service for us. We had difficulties logging into our new Direct TV account and we had spent hours on the phone with no solution. We finally went to this AT&T store and Josh walked us through all the steps and quickly solved our problem. Josh has the special talent to explain in an easy and practical way what seems complex to others.

Diana Sieger: I posted this on Facebook this afternoon: Humbled, humiliated, and you get the drift - describes my afternoon. I give myself a grade of a "C" in technology, and today a salesperson at one of the stores of my phone carrier lost a huge sale. Before I get comments about other carriers, or why aren't you just going to the Apple store, JUST stifle. For many weeks, I've dreaded getting a new iPhone and iPad. I have come to the startling realization that I am not the best person to "change things around" for myself. Makes you kind of wonder how the heck I'm going to do when I retire later this year! Anyway, I was profiled, sized up, and summarily sniffed at because of my age, I'm sure, and by the way, I am still kind of cute if I do say so myself! 😉 After the "expert" sat down to evaluate my "case," and I had decided on quite an upgrade, he said well, you have to have all the passwords for your apps. Holy smokes! I said I guess I have some work to do. Understand. I bought my phone in 2019, and I don't recall the password being an issue. So I left, and he let me leave! I have since discovered that there are ways to also transfer passwords to a new device. Let me know for all of you who understand all of this. Please let this be a no-judgment zone - I'm not up to it today. Peace all.

Armando Nunez: Do not go to this location if you are seeking assistance from At&t. Had the worse service provided by an employee who didn’t even have the decency of wearing a name tag or exchanging names with me and my wife. Turned us around twice in one day stating that customer care was the only the department that could assist us. We were only trying to activate a iphone that we purchased from Apple. The second trip- the same gentleman (shouldn’t even call him a gentleman) accused us of Fraud. Is it because I am Hispanic and he is white? Is it because he is only interested in making sales? This guy made me call customer care and stay on the phone for three hours for something so simple. I hope Karma gets back at you soon. I am more than sure I am not the only loyal customer who is experiencing this type of treatment in this store.

Lewis R.: Greatness

Amy Nguyen: Matt, Is amazingly patient and knowledgeable. 100% recommend his service!

rolanda Martin: Josh is the best worker I’ve seen at any att. He was helpful and saved me lots of money. He helped me get my new iPad, cable and Tv service and I just went in to trade in a phone. I didn’t know att offered all this and he educated me and saved me over $180 monthly on my cable and internet. The manager is also amazing, I just can’t remember her name but this location has a great team that really cares about their employees. I will make sure I always go to this location. They were quick to greet me and get all my needs taken care of

Beri Bek: Walked right in. Helped me with the bill paying kiosk. Couldn't have been nicer.

Harvey Miller: Very good service!

elba rodriguez: James was nice and always made me laugh. I enjoyed my time at AT&T.

Thomas Griffith: Staff didn't even recognize or even acknowledge our presence in the store. So left.

Jordan Leese: Matt helped me with my account! He did a great job and was very professional!

Claire Whitman: James was incredibly helpful with a complicated plan and number issue.

Amy Hi: We could not have had a better experience with Jay! We had issues switching from our previous carrier to ATT. Jay demonstrated great composure, patience, and professionalism working through the hoops to arrive at our desired solution. My husband and I are already thrilled with our customer care at ATT!What's more, Jay gave us options. And then followed with an explanation for each. For us it was part of the positive customer care. We did not feel as though we had to choose the first option presented us. In fact, Jay made it a point ease our uncertainties.We left beyond satisfied and look forward to our new carrier and recommending Jay and ATT to our friends!

Judy Englesby: Great customer service! The representative was so helpful.

Elizabeth Gordon: Didn't go there

matthew nash: James worked with us today. Highly knowledgeable. And laughed at our dumb jokes. Very positive interaction

ShaeTiaunna Green: James was very knowledgeable and helpful!!! The speed of service was great. And we walked out with service!!!

Jeramy Thompson: Yaz was the man! He helped me get service activated within half an hour. Incredibly polite, engaging and customer forward. Overall 12/10. Go talk to Yaz.

Esther Mcalpin: I appreciate everything Yaz did for me. He is awesome he made me feel like I was family really easy going and energetic I love his enthusiasm and knowledge thank you so much Yaz.

AA RR: Went to fix my daughter’s old phone but they advised I get a new one for a one time payment of $44. Never said any thing about monthly installments. He also gave me this AARP membership offer and charged $12 which I never understood. Only realized after leaving the store that the phone is on $20 monthly installments. The guy Hassan is a total con. Please beware.

Carla Calderon: The staff was very helpful and got my line transfered in no time!

Ariel: Great service by yaz!

Zach Harris: Great service 👏 👍 👌 🙌 the team their know there stuff

Michele Rama: Yaz was spectacular, really awesome really him I thought he was the CEO of AT&T because of how smart he is.

opie oconnell: Great service by the man himself him Nick! Really awesome really smart and very educated about his products in AT&T. Yaz was also really great!

Jasmine steele: Yaz and Nick are really him honestly. They are amazing! They are really smart and knowledge helped me throughout the whole process of switching over they are awesome. Thank you so much. Muchos gracias muy grande, Yaz o Nick esta bien. Señor Yaz necesitas grande dineros.

LIZ HANNA: I had the best experience at this location Sam helped me get the phone I wanted and the accessories I needed and made me feel like a valued AT&T customer

Finch Jael: Under new management and it is working wonders! Sam and Joey were a huge help with upgrading my phone and getting everything done quickly. Thanks guys!

Cody Vanholstyn: Had a very pleasant experience and wonderful customer service with the new management!

Alex Sharp: Sam and Nick is absolutely fantastic. They provided exceptional customer service. They listened and provided exactly what I was looking for! Please stop at this ATT store!

Robert Lee: When I looked online for an ATT store, this was the closest. However, it got only a "1 star" rating--so I was prepared to go elsewhere. To my delight, there was no wait, the agent met my sales needs, and he was knowledgeable and amiable. He showed what appeared to be a sincere personal interest in my work, and informed me of his availability if glitches arose

Patrick Hall: Great phone store

Jessica Gaffney: Helped me with my questions

Shamir Nayak: Just wasted one hour waiting. The guy was a new hire may be and was assisting a customer for the past one hour. Definitely would NOT recommend going to this store. Please save your time.

Daniel Datema: Evan was very helpful and very knowledgeable.

Chris Podoll: Store was still closed at 10:47 am

Margaret Werderits: Adrianna was very knowledgeable. She spent time getting me a good deal and seeing to my needs. Would not hesitate to go there again.

Kent Wildern: Manager would not listen, to busy being right!

Craig Streeter: Dude there was super chill, super knowledgeable, had alot of problems going in there, he checked them all off the list, easy peasy. Would recommend

Russell Hoye: Kyle was awesome and handled all our needs, that several calls to the AT&T call center were not able to

anne karas: If you have are lucky enough to have Nathan as your salesman you won’t be dissatisfied.He is extremely knowledgeable, asked questions to understand my needs and made appropriate recommendations.He did this all with great patience, making sure to acknowledge incoming guests while finishing up our transaction.The best part- I was walking out completely satisfied with my new purchase -in under an hour!

Miyu: Was in store at the same time as the previous review by Nora and was helped by Nathan right after. Having seen that entire interaction, that's not at all how it occurred but regardless, Nathan was incredibly helpful and sincere! I don't want to see him getting in any kind of trouble over someone leaving a false review on him!

Nora: I had a truly horrible experience at this store today with a sales rep named Nathan. He was condescending and rude. I needed help returning a trade-in and he made it incredibly difficult for absolutely no reason. He completed my request successfully but was so nasty to me in the process. I ended my visit in tears, with him yelling "have a nice day!" at my back. Extremely poor customer service.

Jaocb Stanley: Thomas was polite and and very helpful. Excellent customer service!

Nathan Hall: I have no clue what this other guy was talking about in his review about rude conduct, but this store is short staffed and despite that the workers were awesome! Super helpful and understanding of what the issue was and how to fix it. It shouldn’t a surprise or issue walking into a busy store that’s understaffed and expecting to wait. Every experience I’ve had at this store has been a positive one and the workers are nothing but polite and knowledgeable.

Thomas Griffith: Not greeted or even recognized when entering the store. Waited approx 20 min and altho the staff was busy with other customers still wasn't spoken to. The staff could have said "we will be with you shortly." But still didn't recognize our presence. This store lost a customer and a big sale today because of rude conduct.

Kyle Clark: This review is specifically for Jeremy and he gets a 1 star. I’ve been in this store multiple times and the biggest waste of time is anytime you need to deal with Jeremy. Kyle is fantastic.Jeremy can only help one person at a time and you can expect to wait 30-45 minutes when your issue could easily be fixed. Jeremy will ignore customers comments about helping others while they wait and he will only focus on a single task at a time. He will also repeatedly push added lines and new phones when you reportedly tell him no. I’m not sure if they work on commission at this store but I was super annoyed with it and could see other customers get annoyed when he pushed it on them.If you go to this store, be prepared to wait much longer than you need to and avoid working with Jeremy unless you like the upwelling.

Liz Palmer: Good place

Heather Hall: Went in to upgrade a phone. Thomas and Kyle were an absolute pleasure to work with. Knowledgeable, personable and very helpful. Not all ATT stores are the same, this one was amazing!

Bob Bond -00: I was seeking help with my ph and they were excellent ! It's nice to know that there are still people out there that really make an effort to help---00

Sandy Ruppel: Great 👍

Autumn Thome: The two guys that worked Saturday June 9th were very helpful & friendly when I went into the store to get set up for internet. I was in and out within 15 minutes with everything explained to my understanding.Today I had a guy named Matt stop by my apartment to check all my connections and he was very kind and informative as well.

Mary Frank-Murphy: Jeremy saved the day! I went to the Northland store and they never opened so call Jeremy and he took care of me in 5 minutes. Highly recommend.

carol harig: The store was very clean. The people in the store were very helpful especially Nate. My phrases is winner winner chicken dinner. He was so polite and very very helpful to both of us. He is an asset to your store.

Ricky M: Long wait, wasn't able to solve my problem, only solution was to try and sell me a new phone, and assured me that another store "could not and would not" offer the solution I was asking for, which was a lie. My experience in this store is one of the reasons I switched to T-Mobile.

Calvin Joseph Mason: I wanted to transfer my cricket prepaid service to ATT and came to this store after having difficulty porting my number using online tools. Ty and Scout were extremely helpful with this process and worked with me to provide the best deal on a post paid, no- contract monthly deal. Impressive service is an understatement! Thanks Ty and Scout, you definitely earned my business!

Kelley Harding: At&T is the best ever. I really appreciate everything you did for me. Thank you at&t

Chris Merritt: Whenever I have have questions to ask about my service with AT&T, this location’s staff is tremendous in answering all of my questions. I Appreciate you guys!!

James Edmonds: Went into the store with an issue with my phone. I was on an older plan and the reps (Andrew and Tyler) helped me understand the value of the newer plans and saved me money even with getting a new phone. Thanks guys!! You are truly the best!!

Mason Elliott: Very helpful staff. In and out quickly!

Royal Goose: Quick and friendly service. Best store in town highly recommend you go and work with mason!

Tyler Rosa: Great service! Had me in and out of the store within 15 minutes with a new phone !

Chase Crittenden: mason is super helpful!

Melany Martinez: Melany and mason were wonderful

ruben vasquez: Very knowledgeable staff. Good service.

Avah VanderMeulen: Andrew helped a ton! He walked us through all of our options and took time to explain the pros and cons of it all. I would give 10 stars if I could!

JESSICA VANDERMEULEN: Andrew was amazing! He made sure any discount that was available was applied! Definitely would recommend!

Shannon Behrend: We had a very good experience today. Helpful with all questions we had!

Elizabeth: Got a great new 14 Pro Max, great service and an AARP discount from Curtis today. Our Verizon reception was awful in Cascade and so we turned to ATT&T. Couldn’t be happier. Ask for Curtis and get that camera upgrade.

DA Campbell: This is a five star review for ANDREW , who works at the 28th Street ATT Store. I want to begin that I walked out of an ATT store in Emeryville, CA in 2010 due to rude, unprofessional service at an ATT Store during an attempted purchase of an iPhone.On September 18, 2022, I came back to ATT to purchase an upgrade for my Mother because of ANDREW of a phone call I had made to the store a few days before. I had wanted to talk with a Store's representative since I was traveling across the country, back to Michigan to make this purchase. On the phone, in a very short time Andrew was professional, knowledgeable of the various plans. He quickly assessed my needs, and we arranged to meet a few days in Michigan. I think he is the best at technical knowledge, understanding various ATT plans to determine best for you, and a Sales Oracle. During our in-store meeting he not only managed to address our needs (phone, peripherals, service contract), but continued to keep the store operating (answering phones, and unlocking the door for customers who were coming in). He was polite to all. We left assured our needs were met, and when we arrived home, continued to assist my MOther with her new phone. We are thankful for the service, and my Mother will return to Andrew due to her comfort level with this technical skills. Thanks you!

Michelle Abid: Amazing agent so nice personal Thanks for your support

Jenna Kral: Andrew was awesome! Honest and transparent…will come back here again

Felicia Donahue: They are amazing, efficient, friendly, and very knowledgeable about everything!!

Jennifer Marth: Everyone was great! Big shout out to Andrew and Mason and Elliott for figuring out my phone issues and not letting me be stuck! This will be the only At&t location I will go to from now on. Thanks guys!The Shanahans ❤️

Ashley Drenth: Andrew was amazing! Extremely helpful, professional, and so willing to spend time and work with us on a very busy Sunday. Super happy with our experience!

Rebecca Tucker: I called RIGHT at closing time and didn't realize it. The guy who answered the phone was super professional, helped me out, got everything set up without complaint. Definitely recommend!

Mary Darrow: AP was super helpful. We saw the interaction between him and the customer before us, too. He was professional, friendly, and patient with all of us!

Nicole LaRae: ASHANTI WAS AMAZING! Get him a raise stat!

Christina Meeuwenberg: Ashanti was wonderful and has great customer service

luxury vibes: Great job at solving that problem appreciate it don't know the person name but great person and the manager thank you very much need at&t service this is the place to go👍

Chloe Willett-Griswold: Ashanti is hot

Cindy Glass: Ryan was kind, patient, knowledgeable and fun. I highly recommend this store and the manager Ryan!

Natascha Hirdes: This morning I stopped in to get my son’s phone fixed. The salesperson, Ashanti was extremely helpful and professional. I was very impressed in his costumer service skills and truly seemed interested in figuring out how to fix the phone. He went above and beyond. It’s nice to see a young person doing there best at there job!

Logan McNeil: The manager Ryan and his sales associate AP helped me with getting a hotspot and were so helpful throughout the whole process!Thinking about switching phone plans as well because of how helpful and personable these two are, great job!

Christy Berghorst: Not happy with this place at all. They put a protection plan on 4 of my phones, without my knowledge, and when I found out, at the end of our transaction, he did that, I told him to remove it. I never asked for that. He said he would remove it and never did.Ryan C was my cashier. Do not have him help you.AT&T Alpine is way more helpful, and I trust them. I will not be going back to the Standale store ever again.

Andrew Shaw: Quick, efficient, painless. Got a number transferred in no time

Larry bartz: Ryan the manager is phenomenal and has helped me through all of my technology problems, and Megan is just about the sweetest girl alive, you should make this your store. They will help you here.

Chris de Wit: Highly recommended store!!!! Thank you too Ryan for excellent assistance!!!! Arrived from South Africa yesterday all the unknown and he made me feel like I’m at home and get in connected with the world!!! Well done!!!!

Steve Kirchhoff: Scammed my elderly mother when she went in to buy a new phone. Upgraded our phone plan without telling her even though she is not the plan administrator.This is a shady "authorized retailer" and not an official AT&T store

Saifuddin Saif: Good

Mark Deering: Outstanding service, very helpful! Personable and friendly! No dumb questions!

Noah Mead: Got my data transferredThanks AT&T

Megan Trendt: This location is amazing the workers there are amazing and they answer all the questions I have! Thanks guys! 😊

Asher: Ryan and Megan both helped me get my new phones. They went above and beyond to take care of all my cellular needs and answered all questions I had.

Thomas Kennedy: I’m prone to phone issues, if you are too, or you’re just looking, stop in at the Walker authorized dealer and sit down with either Ryan C or Megan T both seem to have a grasp on the in and outs regarding phone service. Helped me out a ton, and they made great efforts to help solve billing, insurance claims, and service problems I’ve dealt with.

Amber Dreyer: DO NOT GO TO THIS STORE! I wish I could give a negative 5 stars. To keep this short, we went in to this store to purchase a new plan. They ported over both my husband's and I's phone numbers incorrectly which caused massive issues. Then we were told that the Samsung S21 Plus was included in a promo but it ended up not being so I now have to pay full price for a phone which I only chose because I was told it was included in the promo. Then when getting the release code from Verizon, it wasn't entered correctly so we were not able to have our phones activated when we got them and had to get a new code. We were told we would receive courtesy credits for all the hassle we went through but after a number of calls to the store in which they told us the credits were approved and would be on our bill we have yet to receive any credits. This was by far the worst experience I have ever had setting up a new service of any kind.

Mary Termolen: Great. 5 stars.Joey was AMZING!! Saved the day!I love him!!

laura cornell: Joey was outstanding!! Drove all the way from Big Rapids after an awful experience at the store over there and Joey took care of everything I needed!! I Will be coming here for now to talk to Joey!

LuEzZyyy: Amazing service by the man Yaz. Will recommend everyone to come visit in store

Samantha Bengsch: The greatest ever! Thank you so much Yaz for all the help you are great. Helped me switch over with ease. Will highly recommend

BACKWOODSHAWTY: yaz is MY FAVORITE he is him.. him is yaz.. himothy .. hes the one .. not the two

Joseph Araya: The new management at this location were absolutely awesome. Yaz and Nick are one the greatest dynamic duos AT&T has ever seen. They hooked up my whole family with new phones and new plan.

ĺ Blanchard: Sam was great! Amazing new management. I Will only come to this store from here on out

Mandy Roelofs: Great new management at this location by Yaz. Thank you so much for helping me with everything. Yall are the best.

Nick Roelofs: What amazing service from Yaz, absolute excellent and very patient. I will recommend anyone to come here and see him, he is really that guy. Thank you Yaz, greatly appreciated. I’ll be back soon for more.

Travis Fase: Yaz is absolutely amazing and very knowledgeable I love the new management they are great!

Kathrine Woodhouse: Joey and Yaz were absolutely amazing throughout the whole process. It was a great time talking and enjoying getting my new phone, AirPods, accessories and my new watch awesome experience.

Lynn Dell Eaton: Joey was super nice and knowledgeable answered a lot of my questions. He was working the whole store by himself and managed every customer in a timely manner and was really easy to talk too. He deserves a BIG raise especially working alone and assisting multiple customers at once.

Melody Spinney: Went to the store today because the 1800 people couldn’t help me and told me to go to the store. Unfortunately they say they are open and no one is here. Pretty frustrated.

Mary Frank-Murphy: Needed urgent help and they did not open in time. Came back an hour later and they were still not open. UPS left a sticker on their door from the day before during working hours. Went to a differently owned ATT. Would not recommend this location.

Jeff Rietman: Spent 4 hours in here trying to purchase new phones for my wife and I. I don’t think the 2 employees that were trying to help us were the issue. Apparently it is management at this location. Both employees said they were new and only received 4 days of training and were left there to fend for themselves because management wanted a couple days off. They couldn’t answer any of our questions. We finally got the two new phones activated but then they couldn’t figure out the buy back program where we were supposed to get $800 credit for our old phones. We were very patient and they were very apologetic. They finally asked us to come back Monday when management would be there to figure out the buy-back program. I returned to the store today (Monday), the manager was not there. Apparently he went to another location and left the employee there by himself again. He attempted the buy-back program again but was still unable to figure it out. I asked if it was just this location or company wide and he said probably just this location, they have a lot of issues. I will be using the corporate store from now on and recommend you do to. Tomorrow we have to go to the corporate store to hopefully finally turn in our old devices.

Don Denison: Fast and friendly. Id recommend coming here over the alpine or 10mile store

imi scheduling: Please don't post your schedule on the door if it is wrong. If you are closed Sunday, please say so.

Heather Hendricks: The store wasn't the issue it's the customer service @ 611. I called for help with a issue I had....I usually pay my monthly bill with myvisa and due to theft that occurred my Visa was shut down so I was trying to explain that to customer service representative @ the 611 # and I was told (SORRY I CAN'T HELP YOU WITH THAT) I couldn't believe it so AT&T shut my phone off so I went to the nearest AT&T store and explained everything to Austin the manager and he helped me. I just want to make it very clear... The customer service 611DID NOT HELP ME AT ALL. It was very disrespectful and rude and I went a couple of days without a phone. I'm sure there's a lot of people that can understand what it's like not having your phone. especially now days! 🤨🤔

Brad Grabill: Guys were super friendly and very helpful!

Debbie Haas Kuhn: I switched my services over to AT&T because they were offering a great 12 month rate on internet and TV. I've been fighting with them for the last few months trying to get the rate they were advertising. The store keeps telling me they'll fix it, but never return my calls or call me back after my visits. I just stopped by again and the store is "temporarily closed". Needless to say I'm not happy. I will be shopping for a new internet, tv and cell provider ASAP!