Best Cvs Grand Rapids Near Me

Corrin Rodriguez: Staff was very nice and helpful. They joked around with my husband while I checked out.

David Moralez: Stacy is a mess!!! Answering the phone with no concern...sorry not going to fly with me ever!!!! She was mad bc I needed a refill request!!! Im shaking bc. This is her job!!! She admitted to having a problem when I asked "what's the attitude for" so I hope Sam deals with her, keeps her in a corner with no interaction with anyone! Glad I don't work their bc its not just Stacy, I can't believe this is normal! I'm following up very soon about this, this is not over! Keep that same energy.

Bao Nguyen: The pharmacy technicians are not friendly and everything is very slow here now. On feb 17th they had me wait two hours, two diff employees at the pharm told me my prescription would be ready, turns out they were wrong and it would not be covered until thr 19th. It seems like they make common mistakes like this all the time.

Nicole D: Colleen was a beautiful woman. She was extremely kind. I encountered her back in Nov 3 2022 before my vacation. She helped me to sign up for their new program and get the items that i needed. She was so nice to every customer that walked into the store.

Jody Smith: This CVS is my savior because I needed something that I wasn't able to find at Meijer and it was a little after 11pm. So, I was struggling with what to do, but I searched the CVS website and found exactly what i needed. I rushed over and I found more than the item I needed, which made me extra happy!

Russell Palmitier: They went from 24 hours to 23 hours and now part time. There are no hours posted on the door, all the lights are left on and they just lock it. Why would you come here when Meijer is just down the street, open longer hours, and better prices? The only reason to pay extra is for convenience.

Becky B.: Rude, incompetent pharmacy staff, forgot to order my son’s medications. 20+ minute hold times. The entire place is a dumpster fire

Gerardo Jilote: Pricey products but it's to be expected in a CVS. Have most things you need for a quick stop. Employees where nice and helpful and store was exceptionally clean. Unfortunately lots of beggers and crackheads hang outside from time to time as i do frequent the store so I see them half the time.

Tony Ackerman: Don't say you're open 24 hours if you're closed 12am - 7am

Pippsy Pinwheel: They are not 24hr😭

Nina Harmon: Pharmacy is extremely slow and the only reason we used cvs over other pharmacies is because they were 24 hours. They are noon 24 hours so we will no longer use this poorly run pharmacy

Anthony Hogan: Huge signs and online information says 24 hours. Hand written note on door says closed 12am-7am. Saw over 10 cars in parking lot with confused customers. I understand staffing is tough, but bet your marketing group responsible for online information is fully staffed and being responsible you should take all the 24 hour signage down. Thanks for the useless late night drive to get medicine. Will go to Meijer in the morning.

Chad Edmonds: So it's 11:25 p.m. on May 3rd. I come up to the door to spend money and am told by a worker that for a 24 hour store, it's closed. Don't advertise being opened 24 hours if you're not going to hold to that standard.

Jeffrey Laatz: I am disabled Veteran. Working 2 full time jobs to make ends meet, means I have very limited time to take care of myself. That led to me going to a “in network” urgent care instead of the VA because of operation hours. The urgent care sent my prescriptions to a pharmacy that refused to fill them. They transferred them to this CVS. However, my prescriptions were being denied for a unknown reason.The new manager, Paula, daughter of a Veteran, decided that I wasn’t going to leave without my prescriptions and made numerous calls on my behalf until she got the proper authorization. Customer service far exceeded any expectations. Personally, because of that fantastic pharmacy manager, I will be returning.

Blurae Gray: Great people

Rhena Groters: I like the CVS drive thru for picking up prescriptions. It so convenient for that. The techs and pharmacists at the drive thru are very knowledgeable.

WENDY BADEN: We were told are prescription would be ready at 1 pm.After driving there we get told at the window it is out of stock until tomorrow. Perhaps a phone call or text would have been nice.

Sam M: The techs will manually cancel your vaccine appointment if it’s at a time they don’t feel like giving a shot at (which is apparently after 9pm). CVS has open slots until 11pm for vaccines; this store has just made up their own rule that they won’t do it after 9.

C I: I have been going to the CVS for years and have generally received good customer service throughout those times. Today was a very different experience though. A month ago I scheduled my 1st and 2nd vaccine at the same time. I got my first vaccine with no issues from the pharmacy. I did get sick the next day though, so a few weeks ago I went online and canceled my appointment for the second shot because it was on a Thursday and I did not want to chance feeling sick for work Friday. I rescheduled for Friday 12.3.Earlier today while I am at work, I get an email stating that my appointment has been canceled for later today. After work I decide to stop in because I did not cancel this appointment and was unsure what happened. When I get to the counter oh, the man asked what I was there for. I told him I was there for my second dose, but that I had received an email saying my appointment was canceled for 9pm. He tells me that they don't do vaccines after 7pm and then I will have to reschedule online. He was not apologetic and came off like he could care less.I understand that it is not his fault, but customer service still needs to be there. I already feel a way that they canceled it last minute, which did not give me a chance to find somewhere else to go (or to choose a different time ahead of time).He made it seem like it was my fault when this CVS should not have any open time slots online that you can click on and choose after 7pm if they're not even taking people after that time.I understand that people working in service right now may not be getting treated that great by customers and be understaffed but this still was not acceptable to me. I am an easy going, respectful person and if he at least would have came off friendly then I would not have been compelled to write this review.Once I left the store I called around and everywhere else was booked at least a week out or said I could come in Monday. The main point of scheduling it on a Friday for me to have the weekend to get better if I felt as sick as I did the first time.After a lot of calling, I decided to stop by the CVS on Eastern and 52nd. Even though they were busy, a lady worked with me to get me in tomorrow. I truly appreciate her, and if it was not for her I possibly would not have got my second dose in the time frame they recommend or I would have had to risk feel ill at work after getting it.

Joy Frame: This CVS fit me in for a walk in booster and it was the best shot I have ever gotten. Thank you! Short wait, happy pharmacy staff and like I said painless shot.

Tom Koperski: Very knowledgeable staggy

Andie Debs: I love this CVS location. Great customer service and all I am looking for is in stock. It’s also located next to Wolfgang’s 🤗 🤤

Geri Castleman: 3 people in pharmacy. Closed for lunch. Most places would split lunches. Bad policy and not customer centric

Aelin O’Meara: Since the Chemist Shoppe at Blodgett shut down and all those prescriptions and customers were moved to this nearby CVS, this pharmacy has been a nightmare to visit.Revolving staff and long wait times are just the beginning. They will not answer the phones, sometimes not even from other pharmacies. Trying to escape this pharmacy is nearly impossible because when you try to transfer your meds, the other pharmacy can’t get ahold of CVS.When you walk in (because otherwise you’ll be waiting an hour in the drive through) the techs will likely be talking trash about another customer, lengthening your wait time.Once you can get to the register and talk to someone, it moves smoothly, but there seems to be very little rush between customers and there’s never enough staff to deal with the volume of business this pharmacy now gets.Take your meds elsewhere until CVS can hire enough people and pay them enough to stay and care.

Spencer Little: A few years ago I never had any problems with this location. Now every time I try to get my script there’s always something. I’ve had the drive through take about an hour, medication not in stock, slow experiences, oh and currently been on hold for now 30 min. I don’t know what changed but this past year’s experience has sucked. I would avoid filling medications at this location. It is worth driving a little farther for a much better experience.

Conrad Lipsitz: Worst pharmacy I have ever dealt with. Avoid.I had two separate instances in the past month where I put a prescription in, was told it would be available the next day and then when I went to pick it up was told that it was not available but would be coming tomorrow. Tomorrow then turned into the day after, and then the day after that, etc. I spoke to staff to try to understand what was happening, they had no idea and didn't seem to care.The first time this happened my condition got so bad due to not having my medication I had to go to urgent care. I should have learned the first time to not use this pharmacy.

K W: The worst. Close your drive through Pharmacy if you don’t ever plan to go to the window.

Christoph Sisson: I'd give 0 stars if I could. 1 star isn't low enough.This CVS doesn't answer their phone. Ever. (And, as I learned today after calling another pharmacy to transfer prescriptions, this CVS won't answer phone calls from them either.)The Chemist Shoppe was great. When Dave sold to this CVS, my customer experience instantly went down the tube. The CVS pharmacy staff was often inattentive and impatient in person. Today they added snarky to that, and so I'm done.I had been staying with them out of loyalty to Dave, but I refuse to continue suffering as a customer when the bulk of the CVS pharmacy staff doesn't care about the lousy experience they're providing.

Rin Ficus: This pharmacy has displayed a level on incompetence I have yet to come by in the medical industry. You'll die of old age before they pick up their phone and you will pay higher prices than anywhere else. This is literally the worst run pharmacy Ive ever had the misfortune to visit.

caroline dejong: Waited on hold for 20 minutes, hung up!!!Can't get my heart medication, was to be delivered, waiting still, 5 days later.....won't answer their phone, worst customer service ever

Matthew Curry: CVS brands are less expensive than name brands, but still read the ingredients and dosage to make sure you are getting a better deal. At first glance the CVS fiber looks like the better bargain, but the amount of soluble fiber is half as much. But…second container is half price so, turns out that they are probably equal. Interesting, they carry a Covid test kit that’s made in China, not in America.

Matt Ablan: Went at 8:40. Signs on the registers that say "Use self checkout." The self-checkout CONSISTENTLY doesn't recognize items put in the bag. Still had to have someone come "verify" that I'm putting the correct item in the bags. Why not open the regular registers then? Or fix the machines?

Jessica Elkins: If you don't drive don't go here for a covid test even with a so called"appointment time" I still stood outside for 25 minutes to do a two minute test and the lady was rude about it im sorry i thought appointment time meant a set time the wind chill was 12 and I took the test cuz im sick and that's how they do customers smh now I feel even worse thanks for that

Jon Thurston: I like to shop at the CVS on Lake Dr. in Grand Rapids because the have Air Borne on sale quite often (buy one and get a second one at half price). When I went in today to make a purchase using my HealthyBenefits card, I was told my card would no longer work for this product. That was too bad for me, and for CVS, because they've lost me as a customer.

Mark Neistat: I have been in line at the drive up window for over 45 minutes. There were two cars ahead of me. It’s the middle of the afternoon. The person in front of me has been sitting for 15 minutes and no one has come to the window to help. She just pulled away without getting her medication. CVS you need to up your game.

SIR: Passing through and bought a few things I had a very well experience the cashier was very nice and helpful.

Blurae Gray: Great pharmacy

Elizabeth Tuffelmire: Before I got tested for covid, they advertised as taking less than a few days for results. After getting the test taken, it updated to 3 to 5 days. A few days later it updated to 5 to 7 days. And a few days after that, from 6 to 10 days.This company is too cheap to hire enough people to process these tests in a comparable time to other places. Other places take just 2 days and CVS has no excuse. If this is how long they're going to take, they might as well stop testing people until they can get enough people hired to actually do the job properly.By the way, my job is in jeopardy now because this has taken so long and I already have no steam of income through out waiting on results.

Tim V: Don't get tested for COVID 19 at this CVS. Tested on Sunday 6/14, at 10:15 am, Now Thursday 6/18 at 6:45 still no results. Now telling me up to 10 day. Don't waste your time. Now I need to go get tested somewhere else so I can go back to work.

Stephen Huseby: Says on here that the Pharmacy is open till 9. It is not. It closes at 8.

K D: Had a 2:45pm covid test appointment. There was a red suv being helped when I pulled up and a silver suv waiting behind it. After I waited about 10 minutes the silver suv in front of me takes off, no telling how long they had been waiting prior to my arrival. Another 10 minutes of waiting goes by and the red suv gets their prescription and takes off. Since when was it okay to let one car hold up the line for 20 minutes? I could have taken my covid test and been gone with all the waiting. When I finally got up to the tech was rude. She had me waiting another 20 minutes just to get my test. If there’s delays this needs to be communicated to the patient who is waiting instead of leaving them there with no info as to why it’s taking so long. I will never come back to this location again.

kay b: These people are the worst. Takes forever to get a prescription filled and no one knows what's going on.

jj black: Horrible pharmacy experience. Sean is the worst, very self important and rude. I moved my scripts to another pharmacy. This pharmacy does everything for their own convenience first and the patients needs come last. Nobody knows what is going on here and are constantly shifting the blame. Also they send you a text saying that you can pick up your scripts and then make you wait a half-hour once you arrive. Worst experience ever.

colleen issa: I would give them zero stars if it was available. I had been with CVS for years. Colleen and the pharmacist were amazing. Never had an issue.They were always friendly and helpful. Unfortunately, they both left and now what remains is a pathetic, rude and unhelpful crew. Yesterday? A staff member AND manager of the pharmacy were so rude that I contacted their DM. The pharmacist said she would no longer fill my prescriptions and would not call my doctor because it was not her job. This younger group has NO respect for ANYONE..I've tranferred my prescriptions elsewhere. And? The DM would not call me to let me know what had been done, as far as discipline.

Alison Kailing: Staff are great, but this freaking drive thru speaker has to be 10 years old. I can’t hear anyone. Fix it please corporate.

Ashley Belcastro: This CVS went above and beyond to help me out tonight. I pulled up to the store right at closing time (I did not check the hours before coming). Both Danielle and Seth greeted me at the door ready to close up for the night. I told them it was totally fine and I would come back another time. As I was about to leave Seth asked what I needed assistance with. I explained that I wanted to print a photo for my dad’s birthday. Seth then made an executive decision and welcomed me in. He brought me over to the photo desk and walked me through the steps to print the photo for my dad. Needless to say, it was a small gesture but it meant the world to me. Thank you Seth and Danielle for the GREAT customer service!

Erin Elliott: This locations said they have at home tests, they do not. And when I went in and asked for a mask because I am sick, and want to protect others, I was told “we sell them” - it’s wild how companies like CVS charge ten dollars for masks and don’t have plenty of covid tests. So frustrating!

Ally Patin: Scheduled a COVID test and it was cancelled the day of, due to a "temporary closure". They send an email to reschedule and there is no appointment available for at least another 4 days. Completely ridiculous. Should have pushed back appointments instead of cancelling those who had them booked first.

Rose Burgett: Pharmacy is very kind and understanding, deliver reliable service and put their customers first.

Chris Alandt: Setup a covid test on Thurs and got an appointment for noon on Sunday. Pulled up to the drive through and there was 6 other cars in front of me. Why did I make appointment 4 days ahead to wait in line? What a bunch of amateurs.

Lyndsey Helsley: Went to this store at 650 pm to pick up snacks for a movie night. We rented redbox from the box at their store. The worker that was standing outside SMOKING and on her phone told me the store was closed and refused to let me in. To my knowledge and education you did not close for another 10 minutes. Had to drive to another store. Customer service seems to be lacking at this store.

Pamela Hall: This store is a joke!! My husband has to use CVS because of his insurance and their pharmacy is ridiculous; their hours aren't feasible for someone that works, they don't answer their phones and staff is rarely able to answer questions.

James Madole: Very friendly and attentive staff. Pharmacy is quick and responsive. I can find items here that I can't find other places. Some prices very reasonable., others a little higher. Convenient in and out location. I like the multiple parking lot entrances/exits.

Stephanie Cornwell: Love the pharmacists!! It's unfortunate that I am there so often, but not so bad to have good people looking out for me and my family 3

Patrcia Clemons: Nice place. Understaffed as usual. Pharmacy lies to your face. A few nice workers, some ladies look like sour lemons.Only reason I come to this location is there amazing selection and the young gentleman usually at the front register is wonderful.Regards, the best couponer.

Emily Nuberg: Way understaffed! When i go to get ny meds through the drive through they tell me to keep pulling around if there is a car behind me. They tell me my meds are ready when they are not. Today i tried calling and the phones dont even work. I have to go to cvs for my insurance and i absolutely dread picking them up every single time!

Phil Tower: Excellent service always. Helpful staff too.

Crystal Morales: The pharmacy technician I just spoke to was great!

R D: Excellent service in both the store and pharmacy! You can even manage prescriptions online! Clean and friendly. In fact, Lauren, a cashier, is a sweetheart and helps you out. Much more stock then the Fuller & Leonard store. Enroll in an Extracare Card! You’ll get many more savings!

Willington Bagaga: Had a great experience here. The guy who helped me was quite friendly and experienced in what I was looking for here.

Scott Aardema: Just abysmal customer service. The person at the pharmacy drive thru was rude and made the simple process of picking up a prescription very frustrating. Honestly scratching my head wondering if I just spoke with a real human being.

Za boy: What a joke. Just like just about every pharmacy in grandrapids. If u have a sceduled drug prescription they will mess with you. Make you wait hrs on end why they take care of anyone in the store buy you. I am calling the BBC and fed pharmacy overwatch group. Maybe we can get some new blood in there "CVS is WORTHLESS.

Lois Robinson: Finally, a CVS drugstore that is organized. Every month it's difficult for me to get my prescriptions filled at the CVS that I've been using in a different area. They consistently make a mistake. This place is fantastic. They are skilled at what they do.

Ellie Wierenga: Too expensive for me

Sharon Straight: I have been pleased by the service I have gotten in the store, and the store. But the parking lot has always been disgusting. Trash everywhere. No one else's parking lots look like that. I think it is unacceptable for them not to clean it up, and keep our neighborhood looking decent. They told me they just don't have the staff. (for a 10 minute a day pick up?} Today, I, a 70 year old woman, took 10 minutes and picked up the majority of the trash in their parking lot. It's not that hard.

Ben Bisson: Literally the worst cvs I've ever been too. Looks like a mess and the employees are incapable. I know they are probably underpaid and overworked but believe me these guys are something else. I've been there 30+ times and had many bad experiences. I've learned my lesson. Don't shop here.

Holly Weber: What a dump. I got there and thought they went out of business. Trash outside everywhere, hasn’t been mowed. Went through the front door and the glass was filthy. The inside was a mess. No one would help me so I walked out.

Sue Paulson: Had covid test 5 DAYS AGO. 5 DAYS AGO. Have heard NOTHING, positive or negative . No link, no number, no email. NOTHING. 5. DAYS AGO. Needless to say, will never darken CVS doors again. Ever. Give a O for professionalism.

Lori Vanspronsen: The pharmacy customer service is terrible, they have been out of Adderall for a while now( I don’t know what that’s all about) but I told them I would take the 24 pills that they had in stock,the pharmacist said she would fill them that night so I could pick them up in the morning went back the next day to pick them up. I was told no we are out, I explained to them I was only to take the rest that they had in stock per conversation last night. Still on Medication 😠 Unbelievable.

Sergiy Medyanyk: The pharmacy staff is amazing. Carolyn and Carly went out of their way above and beyond to help me. The negative reviews are from rude, stupid people

William Dombrowski: Asked to transfer prescriptions and they deleted them

Chelsea Hill: Terrible pharmacy customer service! Shame.

Jessica James: Horrible pharmacy service, they cannot get their business in order, they need to close this location.

Bear Stone: Doesn't have bathroom

Melissa Smith: Their pharmacy has the worst customer service. Every time you try to talk to an actual human there is a minimum wait time of 8 minutes and their staff is super unhelpful and sound like they could care less about you. If you call Walgreens you’re talking to someone with one single minute and staff that is actually helpful and sound like they want to help you.

Will Zigler: Worst customer service ever. I messed up when I signed up for a covid test, I thought I signed up for the fuller site but was the plainfield site. That's on me, however...When I arrived, this Fuller site asked me to pull around the side so they could help the person behind me. I waited and waited for someone to come out and help. They didn't send anyone. Come to find out the pharmacy attendent wanted me to pull back into the line but did not communicate that to me. By the time I got back in line to her over a half hour had passed and I could not make my appointment at the other store. I asked if they could do a test anyway, since I was already there and she said there was no way they could help me.If you want to keep customers you should try and help them out rather than making them jump through hoops and then not help them.Good job CVS, you are the worst. Will never get my business again and I will also complain to my friends about this (big thumbs down). Walgreens for me for anything that I would otherwise go to CVS for

Alexis DeCamp: Convenient location and helpful staff. Store always seems like they’re 2/3rds stocked though and many of the cosmetic walls are very sparse.

Carole Sluce: Pharmacy tech not sure which products are available in OTC program. Manager knew just where to find products included.

Raymond Souza: CVS full service including beer and Alcohol. Pharmacy drive in window. Toys and other big store items.

Nancy Hardy: Never had a bad time. Very understanding. Easy to talk to.

Laura: Terrible service. Didn’t acknowledge me standing there for minutes. Had no desire to help me understand why my prescription cost doubled. Filled my prescription incorrectly and will cost me hundreds of dollars. Have been holding for 25+ minutes and no one is answering.

Jennifer Grant: Everyone there is so nice and my medication is always ready in a timely manner.

Faith Huisman: I’ve never had an issue with them. They do a good job with customer service and they were really helpful when I had a random health problem at work one day. They sat down with me and chatted and helped me figure out something that would ease my stomach.

Timothy Duhamel-Lockwood: There's no customer service here. The staff could not care less about getting it right. Had stopped in to confirm script being filled and was assured it would be taken care of. Call to see and "We can't get that anymore." After a week. Transfer scriptsfrom them to another and save yourself grief.

Jonathan Shelley: Didn't really appreciate the pharmacy tech pulling down the security gate in my face, especially since it was still just a bit before closing. Guess I'll come back at a more convenient time to get my prescription. For necessary medication.

Holly: I’ve had friendly and reliable service here for nearly 10 years. Great staff!

JOE SCHULTZ: They will deliver your scripts to you. We did not have to wait long to get our flu shots.♿ Accessibility Features:Ramp access = YesWheelchair-accessible Entrance = Automatic doorsWheelchair-accessible Seating = YesWheelchair-accessible Parking = Yes

Carole Sluce: Very long wait for service. Pharmacist busy with a couple in front of me. Associate who took care of me was unfamiliar with over the counter products eligible. Manager came after she could not figure out what allergy medication was available for me. I was so weak from the symptoms. I am from out of state and just arrived and was hit with "allergies" I never had before. It became very difficult for me to stand and wait. Need better training of associates.

David Lenz: It blows me away how good this pharmacy once was, and how bad they’ve become. I was thrilled at having found an amazing pharmacy, with attentive, nice, detail-oriented staff that always seemed to be able to solve problems.Ever since CVS took over, it has been nothing but problems, and I mean that very literally. Every time we go in there, it’s something else.- The wrong birthday for my daughter- The wrong birthday for my daughter THREE MORE TIMES after changing it each time- The wrong contact information- Telling is things aren’t covered by the insurance, when they are- Picking up incomplete prescriptions- General rude behavior- They are “out” of a drug probably 1 in 4 times we need itSome of the mistakes they’ve made are downright dangerous, patient safety related mistakes. We will he reporting the pharmacy for their latest mistake, and promptly switching to another pharmacy.

Yin Chen: 感覺很小區和另一個賣場連在一起

amontillado26: very fast refills, been going here for 3 years now and the staff has always been very quick, professional and nice.

Diane White: Their website says they close at 7, but they actually close at 5 on Saturday. So I was unable to get my prescription when I got there at 6:30. So it's another trip into town in bad weather.