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1. Walgreens - Grand Rapids
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· 94 reviews
425 Fuller Ave NE, Grand Rapids, MI 49503
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Shelley Fraser: Went to pick up household "paper" supplies. They have the best prices.
Alayna Harlow: nice staff but i dropped off a disposable camera about a month and a half ago and they never called me to pick it up, no big deal. but i picked them up and half of the photos aren’t mine. so if you dropped off a disposable and are missing some i have them
c jeui: Never have prescriptions filled when they say they will. It's 4 hours after they said it would be filled. Still not filled.
Lisa Ramsey: I was seeking information as I may need to switch pharmacies. The technician at the window was in the middle of a task so I waited until she finally looked up & acknowledged my presence, asking what I needed. She then went back to her task, giving me zero attention. I waited until she looked back up at me then I began to ask my question at which point she went back to the task she was working on again. She was also chewing gum like a cow chews its cud. I told her if she couldn't give me the time & attention my inquiry required I would take my business elsewhere. Some people should not be in customer service positions. Do better, Walgreens. You lost a potential customer!
Heather Miller: It's Walgreens, so it has regular Walgreens things. There was a very rude woman in line in front of me, though. I felt so bad for the cashier. The layout is good and it's very clean. Wine selection was extremely low.
karin mortensen: What happen to the store, it is dirty and messy, no shopping carts .when the. Store was first build it was nice but now I will no longer set foot in there. The pharmacy is a joke I tried for hours to talk to some one , they kept hanging up , really sad
Douglas: Drive thru pharmacy. 5 cars. 10 minutes. Nothing happened. I left.
Kendall Garcia: Make sure you give yourself an extra 15 to 20 minutes when getting prescriptions. The wait is astronomical and asinine, they need to do better
Alyssa Gritter: This isn’t the closest Walgreens to me, but I still go here religiously. Y’all gotta stop bitchin’ about wait times at the pharmacy, they’re allowed to have staffing issues just like…the rest of the country... and unless you’ve multitasked like a pharmacist at 5pm, just chill. The staff is always friendly and willing to help, despite how awfully they’re spoken to. Mike, the pharmacist, is an absolute gem of a human and has helped me more than once when I had an issue with my scripts. Darrel (Darrell?), who was working the register tonight, lifted everyone’s moods with a constant smile and a quick riff from a popular Disney movie; great voice, by the way! (Ask him to sing you something!) Truly appreciate all of you, I’ve been coming here for years.
Ellen Jones: The very rude young lady behind the counter forgot to print my pictures and gave me attitude.
Leanne M: I've never had any issues or problems here. It's always been convenient and easy to come in and grab what I need! This is obviously a busy location so sometimes they are out of stock on a few things and the line can tend to move pretty slow
Matthew Clark: DO NOT send your prescriptions here. You will never receive them. It is the worst pharmacy in the history of mankind and I’m not exaggerating.
Rhonda Fetterhoff Carey: Great service and friendly staff. Always a big coupon book available for savings on multiple products.
Alexander Manning: If you don’t have patience then they are gonna learn you in that. A little wait but always polite and helpful.
Kaitlyn Pall: I have been sitting here for 50 minutes now waiting on a prescription. The staff let people cut in front of others without a care. I have been on hold for an hour with this pharmacy before multiple times, only to be told my medication isn’t in stock. Do not come to this pharmacy if you don’t have at least an hour to spare
H Baldes: No one ever at the counter. had me waiting 20 minutes for someone to come.
Chelsea Dee: They we're out of more than half the Tylenol sizes. I just wanted extra strength Tylenol and the only size they had was 100. Then when I tried to put in my Walgreens Rewards My account wasn't coming up. But I was logged in on my phone and had my membership number right there. The employee didn't know how to look it up and refused to get help from other employees or a manager.I will never give them my business again.It's understandable to not know how to do something but to just stand there and look stupid instead of trying to help is an unacceptable response to a customer's problem.
Stephanie Curnow: Sat on the phone with pharmacy for 30 min and no one ever answered. Did this twice
Daisy 1: Pharmacy worker was very rude to me over the phone. Can only imagine how they are in person.
Matthew B.: They restock (as in, unfill) your prescriptions way too fast, and I’ve had them give me the wrong amount on multiple occasions.Website tells me to call. I call this pharmacy. After ten minutes of frustrating prompts, I finally get past their robot, only to be put on hold for an hour before giving up. This is the pharmacy from hell.If I had to use this pharmacy for the rest of my life, I think I’d rather succumb to my disease.
John Allaben: Horrible wait times at the pharmacy, and it doesn't matter if you go inside or try the drive thru. Everyone here just seems untrained and unprofessional ESPECIALLY the manager Chris. Totally amateur
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Drug store
2. Walgreens - Grand Rapids
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· 50 reviews
1964 Fuller Ave NE, Grand Rapids, MI 49505
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Ellie Wierenga: Nice store
Olivia Lyszyk: Absolutely horrible pharmacy. Continually closing at random hours, multiple employees not knowing the basics of their job, wait times are horrible, and half the time they claim insurance doesn't work. Avoid.
Lia E: Worst Walgreens I’ve ever experienced. My prescriptions were anyways out of stock regardless if it was refillable every month. They would confirm my prenatals were in I’d go in to pick them up and somehow… they weren’t there and I needed to wait days to even weeks.I finally had enough and switched from Walgreens and I’ve never had any issues nor delays with my prenatals nor prescription.Do not waste your time with this pharmacy location, the store itself is pleasant.
Jonathan Seely: This store closed the pharmacy for two weeks and couldn't keep their story straight about why it was closed. I had two new prescriptions called in after my physical, which they accepted, "pending review". I then found out the pharmacy was closed. The media got involved a couple days later, the pharmacy magically reopens, and my pending prescriptions are... gone. I am glad they were not urgent, and I feel terrible for everyone who did have urgent prescriptions. On top of this the store is always dirty, disorganized and the checkout is always painfully slow, no matter if there is a line or not. I transferred my prescriptions elsewhere and will never set foot in this store again if I can help it.
Rachel H: They have been closed for days, but I didn’t know this because every time I would call I would be put on hold. I was delayed getting my medication due to them being closed and me not knowing so I felt very sick. When you call it doesn’t say they are closed but just puts you on hold forever. They need to let their customers know they are closed!! If I would have known sooner I could have gotten my prescription filled at a different location sooner before I had to skip a dose and get sick
Kat Kleinjans: This is the worst Walgreens in all of GR. They are constantly understaffed and nothing runs smoothly. Corporate is failing this store BIG TIME. DO BETTER. TREAT YOUR PEOPLE BETTER SO THEY CAN TREAT PEOPLE BETTER. Finally transferred all of my meds to a different pharmacy because I'm so disgusted by the constant hassle at this store.
Kyle Bedient: The pharmacy employees at this location are absolutely incompetent. Other locations in the area that I have called say this location is full of new people who don’t know what they’re doing. Don’t go here!!! I told this location exactly how to bill my insurance and they told me I didn’t know what I was talking about. I confirmed I was correct the first time I went in to pick up my Rx. This location closes early due to low staffing and lies and says they will return call by end of day. I was also told my prescription would be ordered and ready and it wasn’t. Do yourself a favor and drive to another location.
martha hidalgo: Just a short time ago this was a great pharmacy - these days doctors prescription called in take more than six hours to fill or more. If you call the message (same recording) plays over and over for well right now it has been 1/2 hour.Time for a change I would say this is pathetic. There is one star here - for this place and even that is over and above. I am sorry for the only pharmacist who is obviously way over worked - she is very nice but no one person should have to handle this. A sign of the times.😢
Brian Wolters: Is the pharmacy under new management or maybe there are staffing shortages? The service seems to have drastically gone downhill over the past few months.
Ryan Schutter (eLevate Razeryan): The pharmacy here needs help. I can't tell I they are understaffed or what the problem could be otherwise. Our prescriptions are frequently delayed. Last time I asked there was no reason given why they weren't filled. It's fine for generic convenience items. I don't recommend sending your prescriptions here unless they are very low priority.
David VE: Called twice waited 15 mins both times just to be hung up on. Talked to the pharm techs when I'm in the store and they complain about how understaffed they are. You are a corporation, address this problem and hire more people.
Eve Kennedy: I use Walgreens all the time for convenience. It's a nice store close to home plus it has a drive through for my prescriptions. Convenience does bring a slightly higher price, but not outlandish.
Josh Von Werewolf: My wife has been out of medication she needs for going on 72 hours. The RX was transferred to this location because it was in stock. She went and they said drive around the block it will be ready She did just that. Came back and the whole store was closed and a sign on the drive thru saying no Pharmacies on duty. So in 5 minutes they closed the store down. This was at 3:30 PM mind you. This is an important medication for a very sick person.
G Lee: Very rude & discriminatory. Unprofessional. Go anywhere els bit here.
B W: This store has the absolute worst customer service and rude staff I have encountered anywhere. I have tried to be patient and understanding of staffing issues, etc today, but they are far beyond that. There are plenty of other stores I can shop at and intend to do so. And I would never! get a prescription filled there!
C Money montgomery: HANDS DOWN. THIS IS THE WORSE WALGREENS EVER. YOU'LL THINK ITS BETTER BECAUSE OF LOCATION, PLEASE. "ITS HOOD JUST LIKE THE REST EVEN WORSE."
Angela Schuster: Prescriptions take 7-10 days. Save your time and use Plainfield.
Auto Accessories Guru (TheMobileElectronicsGuru): Terrible service.
Duane Hewitt: On hold for over 1-2 hour. You NEED MORE STAFF AND THE OLD HOURS BACK!!!!!!
Chris Alandt: Worst pharmacy ever. Took a vivid test and my sample never made it to lab.
Kyra Monnix: Fast service, leagues better than Meijer. This place will actually take your prescription seriously. The problem I've had with this place is having my deadname screamed at me and being constantly, unnecessarily misgendered. Like I can understand if I'm not really passing, but you don't need to rub it in so loudly, and rudely. Two stars for that reason
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Drug store
3. Walgreens - Grand Rapids
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· 48 reviews
1601 Kalamazoo Ave SE, Grand Rapids, MI 49507
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J L: Not much to say here other than it was a pleasant experience. Super friendly employees and no issues whatsoever.
Zoe Pfeffer: Excellent customer service!
Rhonda Love: The cashier was on a personal call thru our whole transaction, messed up the transaction. My daughter went and purchased her items at the other register and waited for me by the door. When leaving, that same cashier accused her of stealing. The store doesn't even give receipts anymore so couldn't provide, the other cashier had to vouch. Horrible experience.. Will NEVER return
Jason Dahlke: Helpful staff
Channall Mcclendon: This store is always stocked with what i need. The store is always clean and isles easily accessible. The pharmacy staff is caring and helpful when I'm picking up meds or dropping off prescriptions.
Taniqua Williams: I love shopping at Walgreens they always have something unexpected there I love everything about them
A.C. Smith: I feel like this Walgreens has been forgotten when it comes to any aesthetic updates or staffing. The pharmacy hours are often changing because of understaffing, the store is often dirty, and the staff are very obviously unhappy— the turnover is insane. I don’t know if this is a franchise or corporate, but dang, whoever is in charge at the top really needs to get their act together.
Maya C: They changed their pharmacy hours but it doesn't say that they're only open until 6pm on the automated call ypu get letting you know your script is ready... it says they're open until 9pm on the call. I went there after work just to see its closed. Pretty annoying.
sandra b: Outdated over the counter meds. Was going to replace it, but they were all outdated!
Ophelia Munroe: This is the worst and most unreliable Walgreens in town and it has nothing to do with the staff beyond the people making decisions.Management removed contact barriers long before regulations were lifted, refused to protect employees by enforcing mask mandates even after they didn't have to and were regularly seen without masks. This location also failed to keep vaccines available for the majority of the time they were needed.They have now begun shutting the building down for hours at a time and blaming staffing issues.Of course no one wants to work at a location quite literally known as the "Ghetto Walgreens".They can't keep staff because it's not a good place to work and higher ups apparently won't step down to do the work to keep a LITERAL PHARMACY OPEN DURING A PANDEMIC.That's not why I find them unreliable though. This is the second time I have gone to pick up my prescriptions in an emergency and not been able to get them because they simply decided.....to not be there during the posted hours.I was hit by a vehicle as a pedestrian yesterday and was trying to pick up my pain medication for my pelvic contusion. Now I have to contact the hospital to send it to a real pharmacy instead of this booze and candy cellar. This location literally serves no purpose to this neighborhood if it literally does not serve the neighborhood. It's almost always closed now. Or at least you can bet that it will be at some point during scheduled business hours when you're trying to fill your prescription.
Carole Sluce: Always have a good experience at Walgreens. Staff very helpful
Brenda Ingersoll: Shelves are kinda bare not the stores fault.Best manager is Alyssa she does her very best to get you what you need.
Karen Aquarius: The staff is always welcoming & helpful with items in the store. Family Oriented staff.
Lori Woodward: Walgreens is rude and involved in illegal activity in the pharmacy.
Kevin Bonner: I love it
Melanie Reeder: Good place, Good people!
Gaudy Barrios: DO NOT GET TESTED HERE FOR A PCR TEST, YOU WON'T GET RESULTS IN TIME IF YOU ARE PLANNING TO TRAVEL.
Jesse Dubridge: Non-compliance with executive mask order. They clearly don't care about the health of their employees nor their customers. Disgraceful and ignorant.
ralf schmitt: Grüße an alle deutsche Frauen 💋
M K: I went to pick up some photos I ordered yesterday. I was told it’d be estimated ready at 10:02AM by email. I came close to 1pm and my photos weren’t ready. I didn’t get an email or text message about it. When I checked my account, there was no status of my order.That’s 100% okay, they’re just photos, but the lady who “assisted” acted like it was a burden for me to ask for the photos I ordered. I didn’t come any type of way, so I’m not sure what warranted the attitude towards me.
Christopher Harris: Went there today. Half the the store had nothing on the shelves. Went to the manager and he pretty much blew me off, saying "we don't have any". The guy behind the register is cool though.
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4. Walgreens - Plainfield Charter Township
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· 76 reviews
3610 Plainfield Ave NE, Grand Rapids, MI 49525
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m l: a couple years ago I rated this place highly. Nowadays not so much. The pharmacy at the place wasn't able to get my proper birth control which never was an issue until now. Chloe was absolutely useless in helping us through this. She basically told us that we have to just start calling pharmacys and asking if they have it. I personally feel like if you guys can't provide the meds that I need the least you could do is steer us in the right direction and look up if any other places have the meds. Making us go on a wild goose chase just to make sure that I have the right birth control is ridiculous. I am so disappointed :( I understand that things happen and sometimes they aren't able to get the right meds but the level of disrespect and lack of compassion or willingness to help is outrageous.
Kathie MacCallum: After the way I was just treated, I'll be moving to a new pharmacy After I pick up my script today. I have never, ever been treated so disrespectful and rude. The pharmacist was rude, spoke to me like I was one of her children. I've been going there for years. Not any more.
Terry Hickerty: Had great service from Kristie. I was struggling to find multiple items and she was able to assist me and answered my questions. Great customer service always makes shopping better
Brandi Vandecar: So thankful for the only 24 hour pharmacy left around! Needed my sons meds asap at 2am, had to drive a bit but was in and out of the drive-through in no time.
Josh Windsor: Replace Albert Einstein
Trish Seif: When I call and speak to either the pharmacist or technician. They are so fast to get you off the phone. I call and pretty much have to say “I am not finished speaking” I have called a few times for a prescription refill, I have 2 and they only hear 1 then pass me off or try to get me off phone. I have been waiting for weeks for a refill that should have been resolved already only if they would listen….
Jacklyn Smith: This has always been my favorite Walgreens. Been going the last few years plus it's 24 hours except between 2am to 3am for cleaning!
Elizabeth Kett: Worst customer service ever. Don’t answer the phone to ask how you can help if your not planning to help with anything:)
Rockford Wigger: Had some photos printed here and they came out good.
Brittny Burdick: The Pharmacist, TJ, is always very helpful and friendly when I have questions. Drive thru is quick and efficient, love the 24 hr convenience!
Terry Swaers: I get my prescriptions there they are very helpful a real good pharmacy
Lexie Visser: If you want to wait in a line for almost an hour every time you refill or pick up a prescription than this is the place for you.
Duane Debonte: If you have a hour to waste picking prescriptions up then absolutely go here. Otherwise anywhere else will be faster
nick frazee: Extremely poor customer service in pharmacy. Park you on hold for 30-50 min durations then hang up on you.
Stacy Brooks: Would give 0 stars if I could. No way it takes 20 min per car in drive thru pharmacy.
Carole Sluce: Great service friendly staff
G T: Very friendly and professional, I got my covid shot here yesterday and the process was very chill and easy, my only complaint is the lady who did the vaccine put it high up on my arm too close to my shoulder, when shots are high up on the arm near the shoulder, it's extra painful and will be more sore, just a slight adjustment giving the shot lower down on the bicep will help a lot with pain and soreness.
tony headd: Plain as it gets
Jessica Cole: Rude customer service in the pharmacy. Smh. Plain and simple if you don't like your job, switch it. Thank you. :)
Ivan Ivanovitch Ivanovsky: Made an appointment online for 2:15pm to get a 2 second shot. Walked into the store and got in line at 2pm. It’s now 10 mins to 3pm and a few other people have been waiting about an hour to get a walk in and walk out 2 second shot. I will never be using Walgreens for anything medical related after this. This is extremely unprofessional.
Stacey Hoffman: Made an appointment online for my daughter 2 weeks ago to get Covid vaccine for 9:45. Get to store at 9:30. Wait 20 minutes for the one person in front of me to be finished. They pull up info for the wrong child. Have to fill out paperwork I had already completed online because and I quote "the computer system isn't smart enough to retrieve it". Get told to go to door on other side of store for shot. That was 20 minutes ago. Still waiting. Dont even know if anyone is behind that door. I can easily see how hesitant parents would have run for the hills by now
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5. Walgreens - Grand Rapids
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· 8 reviews
2643 Kalamazoo Ave SE, Grand Rapids, MI 49507
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Marti Birdsall: I have the OTC benefit from my insurance. I appreciate that Walgreens labels which products are "OTC approved." That helps me a lot! I don't have to scan a product to see if it is approved as Walgreens has done that already. I totally love Walgreens!!
Kate Love: literally the worst walgreens ever, rude employees that are always on their phones and can’t solve a problem to save their lives. manager seems great but i just feel bad for him
D K: If I could give the Operations Manager a ZERO star, I would. Sad to see this location is so bad now. Not safe and the customer service is far beyond bad. Our family has now changed pharmacies.
Ebonie Andrews: At this point Walgreens district manager what are you doing about the poor customer service delivered under your leadership. Both cashiers were incompetent to complete service of a small magnitude. I don’t know which staff member typed up a signed and misspelled the “ Tomorrow “ with “ Tomarrow”. Not only that, it was 6:57pm, with 5 customers waiting in line. I asked the cashier/lead why she isn’t opening up another register. She got so upset and told me I can leave immediately. I’ve been living over here for 22 years, never had an issue. Your store here is garbage because the attitudes in customer service and the laziness is pure disgusting. Alger heights community deserve better. Grand Rapids deserve competent workers, who enjoy serving others. The cashier response was “ we are counting down drawers”. Well, counting down drawers don’t come before team effort and servicing customers. It was still early enough to pause count and satisfy customers. Sad days. Community members go elsewhere. Please!
Kat Covel: You all are the real MVPs. Seriously. Couldn't find the damn ciprodex anywhere and couldn't get the urgent care to call you guys because they were slammed. Your pharmacist took the time to help me find my meds. She didn't have to. But she did and I am eternally grateful because I was miserable. Thank you so much. You saved my sanity today. You deserve every nice thing you wanted for Christmas this year! ❤️ Thankful to have this kind of service less than a mile from home!
Poppy Adams: They literate never restock, everytime I go in there for something, its out. Staff is friendly, but they seriously need to get things out on the floor quicker, cause that place is never busy, so theres no excuse to why they are out of everything all the time. I use to work at a walgreens, and we were restocking constantly. Like I said though, they are always very nice.
Eric Kehoe: Never open
Breanna Jones: I adore staff (they’re kind and personable which this the reason for the extra star) but for the life of me every time I order photos from here they can’t find them and I end up waiting for 20+ minutes while multiple staff search high and low for them. Ordering photos is a great and easy feature but maybe try picking up from another location.
Rita Karrip: Pharmacy hours are all over the place. They clpse outside of standar hours they are supposed to be open and the store is out of so much product its not really worth shopping anymore.
Killian Martenson: It is
Sarah: Did not honor a BOGO acetaminophen sale, or a 2 for 4$ on large bags of chips. We ended up paying almost 30 dollars. It was beyond overpriced and the rude cashier did nothing to help.
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6. Walgreens - Plainfield Charter Township
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· 40 reviews
5100 E Beltline Ave NE, Grand Rapids, MI 49525
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Michele Geldersma: Didn't have what I was looking for
Sharon Randall: Helpful associates and cheerful lady at the register. Will definitely return.
L Koehn: Always a wait- Rately have prescriptions ready when they say they will be.
Jim Utrup: Great deals and a wide selection of goods. The staff is always super helpful knowledgeable about what is in the store and where things are located. You can get basically anything here from makeup, health products, food, alcohol, perceptions, and even get photos developed or a passport photo taken. They also have a great program through several insurance companies where approved healthy snacks and OTC items can be bought for free with the insurance benefit.
Kim J: For being such a big pharmacy chain, you think they would have it together. But I honestly don’t understand how they can be the ONLY pharmacy that is not open during lunch, and I just went to pick up a script in the afternoon and they have a sign up ‘NO PhARmacist on duty, sorry you can’t get your script today.’ Get it together corporate!!! This is not acceptable! I need my prescription!!! :( time to find another pharmacy!
keith jr: Janet the night time manager has horrible customer service skills and is very rude! Just looking at the reviews you can see this location is one of the worst to visit! They should learn to do their job! Customers come first in this industry!
Laura Sharma: Went in today and my Husband bought me coughdrops because i was sick.... the cashier wished everyone in line a merry christmas ... everyone but my husband... and he wished the cashier first..... absolutely no other word can be used but racist... to treat another person DIFFERENTLY because of their skin color... and not wish them a merry christmas back.... all I can say is I hope your staff checks their behavior .... racism is wrong and god will not let you into heaven, christian or not if you dont know how to treat your OWN SPECIES. I would never recommend this branch to any of my friends and family. Inexcusable abhorant behavior! I am downright disgusted and shocked that people are still this cold, ignorant and mean towards their own species, in a time when we are all supposed to be spreading peace and good will towards men . Hypocritical and brainless .... because smart people with sound hearts dont behave this way.This is a shameful way of acting inside a public place. Shameful.
jason rogers: This Walgreens pharmacy is horrific.Long wait times, terrible customer service, and they never answer the phone. Do yourself a favor and find somewhere else.
Amy Vancil: Wait times are consistently ridiculous.
Donald Antcliff: Terrible service…. Simple as that. I’d like to give them less than 1 star if Possible. I had to wait in the drive-up forever…. Only to find out they didn’t fill my prescription even though they had been calling me three days prior and I confirmed it was ready by calling them the day before I came to get it…..
AmyJo Johnson: Twice in the last week I have had issues here. First, I did curbside - waited in my car for 15 mins and finally had to go inside to get my items. Took a while to find an employee, then she kept saying "I didn't know you were here!" I followed all the steps - what the heck? Then she almost didn't give me my whole order and I had to correct that for her.Today, I'm home sick and ordered delivery items to help with being sick. I was accidentally given someone else's order, too! So I called, waited through the five minutes of prompts, waited on hold while the manager researched what happened, then he told ME to contact Door dash to get it sorted out.What?! No! Don't offer services you can't sustain. I've had good experiences here in the past and I know staffing is hard so I've been patient. But this was just ... I feel bad for the person who won't be getting their order now because Walgreens couldn't handle it.
Burton DeYoung: They're currently 16 days late on filling my prescription. Today I went in to check on my prescription and they told me it could be fulfilled in person. 40 minutes later they told me it needed to be ordered which means it will another 2 days. I never get a called when my prescription is ready so I doubt I'll get one this time. 18 days late on fulfilling a prescription is absurd.
Ted Ryfiak: Get the best drugs here!
Stephanie Shirley: Service here is deplorable. Twice now maintenance medications were not ready by the time the previous script ran out. So, no medication. Service is nonexistent. You will not have prescriptions on time & have huge wait times! Go somewhere else!
Fred Lang: Received a Covid test and someone did not put the state on the sample. Consequently the lab rejected the sample. Called walgreens and they could not help me. Called the phone number on the data sheet and they could not help me. Basically no accountability by anyone for the issue. No way to find out if this will occur again. In the past while going to the pharmacy the people behind the counter were so busy it looked like pandemonium. People not knowing how to enter data. They need to have more people behind the counter with specific responsibilities. Maybe it is a mistake to have pharmacies handling these new responsibilities brought on by covid or they need to staff up to handle them.
Bill Stockton: God luck getting help at the pharmacy. They NEVER answer calls and then are rude when you go there.
Diane: This pharmacy is very busy. You will most likely have a long wait for your prescription. I spent 43 minutes on hold this morning to speak with a pharmacist, and still did not get through. I plan to go elsewhere from now on.
Carly Plank: This pharmacy is SO TERRIBLE. I can understand being overworked for a few weeks—things happen, and there are COVID appointments too. But if they can’t fill a prescription in 3 whole days and refuse to answer the phone, they are dysfunctional and need to do customers a favor and close so we can get our prescriptions filled in a timely manner elsewhere.
Jack Tuinstra: It’s been 8 days since they received a script for a prescription and the web site still says “pending review”. Something really bad has happened to this pharmacy.
Shellie Edwards: Do not get your booster or any vaccines here. They are the worst. Appointment was for 1:45 arrived 1:25 because they say be here 15 minutes early or you could lose your place. Don't worry, they won't be on time. With the exception of one young girl, the staff is rude an unprofessional. I am not sure I would get prescriptions there either. It was so unorganized.
Sierra Hawley: the pharmacy is over capacity, ive w8ed 3 days for the script and ive called multiple times to get it and they say itll be done in a half hour, yea not. the drive thru is always busy with a hour w8 everytime. switching to a less high traffic store 🤧
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7. Walgreens - Cutlerville
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· 46 reviews
8 68th St SW, Grand Rapids, MI 49548
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Kristy Turner: Overall, this is usually my favorite Walgreens and my only Walgreens. However recently they have acquired some new staff and everyone has been pretty great except for this one lady I had to deal with today. I have this one prescription that sometimes there's a confusion with how to run it with my insurance to have it covered. Usually they can fix it within 60 seconds it's not a big deal and they quickly fix it anytime I've asked them to recheck. Staff member Julie, wouldn't go and double check when I asked her to and just proclaimed it's not covered. I asked her if was there somebody else I can talk to because I have been coming there a long time and this happens sometimes. And she told me well it's not covered. Finally I said do I have to come inside to talk to a different person. Then she finally got me a different staff member who had already corrected the problem that quickly before even coming over to me and solved the problem with kindness. Walgreens, Julie is not good with people and probably shouldn't be at the window.
Pure Deviance: Always a good place to find what is needed
Delores Johnson: Their pharmacy is slow as ever. They took 20 min to get me medicine. I was in line in drive thru and they weren't even doing covid test. The girl seriously took 8 min to get my medication. Everyone keeps leaving the drive thru. I dang near asked her did she need me to come in and help her. This pharmacy is the worst one so far
Jon Blake: Don’t expect them to fill your prescriptions or have them done the same day you ordered. They never have them done on time they’re always saying “Oh give me another hour” if you need your medicine to get through day to day life do NOT order anything from here. The convenience store is nice and friendly but the pharmacy is terrible I can’t believe they haven’t had more complaints or a staff change by now like come on.
Lonnie Polk: This was my main pharmacy to have my meds sent to. But now I don't want to deal with them at all. I see they are more costly then many others in the same area. Shame on you. There are more economical pharmacy then walgreens
Charles Tisron: Bought several items that were on sale. the sale prices displayed did not say anything about rewards. apparently the so called sale items are only for those with rewards. So when the items were rung up the total was about 12 dollars more than it should have been. I asked the clerk why the displayed sale prices didn't say rewards only. she had no answer. why does Walgreens do this? The clerk was rude and acted like my questions were wasting her time. Even though there was not another soul in the store. I think I should take my business to another pharmacy.
Anonymous: Some days may not be perfect but the workers in this pharmacy do their very best to help out the community! ❤️
Mike Clark: Good
Jody Smith: I love this location and it is about 2 blocks from my house. All in one shopping, from getting a prescription to browsing the left over holiday clearance(which I personally ❤️❤️❤️)).
john scoggins: Always nice place to shop.
Ann Biafore: Showed up for my covid booster appt. Had to fill out my paper work that I already filled out online all over again. Then 55 minutes later I go my vax. There was zero line. I don't have any idea why Walgreens makes us schedule an appt and then they are completely unprepared for us. This is our third booster and it has happened each time.
Curtis Bradford: I was standing in line when the cashier called IC3. The manager from across the store starts screaming at him that there is no need to call IC3 then continues lecturing him from across the store like hes a 3 year old. Meanwhile the FIVE of us line wait awkwardly while this manager berates an employee. If this is how you treat employees in front of customers. I cant imagine what its like to work for this company. I will not be spending money here anymore ill drive a little further
Mary Ellen VanStempvoort: Used this Walgreens for years but not any more. Entire pharmacy staff has changed since COVID. I’ve waited weeks for refills to be filled when it used to take less than a week. I’m still waiting on a June 20 order which is 23 days ago.
Justin C: The store staff here are very friendly. Typically have the items I’m looking for. Curbside pickup is also very quick and efficient.
Audrey Armstrong: Had what I needed in stock
Christa Hooker: I shop at Walgreens 3 times a week at least
Kenneth Kaminski: Average
Chris Grainger: We dropped in for some essentials. Very clean store with friendly staff. When we could not find a particular item, one young lady went out of her way to find it.
Muaarijih Lyons: Made appointment for vaccine had to wait 45 minutes and the tech took a break! Act like she didnt know her job. Very unprofessional
Cameron Wright: Really? They never have been good to me as of late. They need to get their act together. Never had my prescriptions ready when I needed them and they were inconvenient for me during the week. Never going to this location again.
Patrcia Clemons: Clean place. Helpful. Poor kid working ,they havehhave autonomously spewing select phrases out one after another all day to every single person.
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8. Walgreens Pharmacy - Grand Rapids
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· 78 reviews
800 Leonard St NW, Grand Rapids, MI 49504
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Ze Ramirez: Poor service, very slow and unhelpful! Pharmacy sucks.
Curtis Holden: Customers service has plummeted over the last year or so. Have come here for years, but am now transferring elsewhere as I have lost count of how many times my script has been forgotten the notification never came. Last straw came when I stopped in 4 days after my script was sent as I never heard a THING from them and they "put it back" because I hadn't picked it up, but now they were out. How am I supposed to know to pick it up if you never tell me it's there to begin with!? Has happened many times. Would recommend ANYWHERE but here.
Bob Deboer: Mike has been a great asset to this Walgreens turning around !He has proven to be a great leader at spear heading the change we all want in our community! Greatly appreciated mike on litter clean up you have made ! Building looks a lot better!
Stephanie Murray: Calls me to tell me my prescription is ready and then when I go and sit in line and waste 20 minutes - I’m told it is not even filled.
Willie Jarrett: Clean, great employees, organized, and fast check out!
Tony Webber: One star is for being the most incompetent pharmacy in town every month the prescription is wrong and i have to come back at a mininum of 2 times if not even 4 times every month and if you go to the drive through window be prepared to wait till theres atleast 3 cars behind you till they will come to the window just to tell you that you have to come back because they cant get anything right
Annalise: After picking up from here for a while, they've given me issues with every single rx I try to pick up. I've never had this be my experience w any other pharmacies. I will be transferring because I cannot do it anymore, my health cannot do it anymore. The only consistency in this place is their remarkable ability to create problem after problem. If you need your medicine, go anywhere but here.
Ashley Thompson: Oh my!! Male pharmacy tech with the arm tattoos was SO rude! He acts like he is bothered by people in general and don't you dare ask a question or he'll be offended. My client's nurse was on the phone with us and told us to ask to speak with the pharmacist. The tech did not like that and immediately raised his voice. How are you in an industry "helping" people when you don't even know how to speak to customers? What a joke!! This pharmacy location is known for this...check out the other reviews for yourself. Don't go here!
jaydeutscher: Exceptionally friendly and helpful staff who have always gone out of their way to help me.
Maeve Bartiss: Rude and unhelpful pharmacy. I called to see if my medication was in stock at this store (it’s out of stock in a lot of places) and after the technician told me they didn’t have it, I asked if she could look in the database if other local Walgreens had the prescription. She promptly told me “no” and that I would need to call around myself. I called the Walgreens on Michigan & Fuller and while they also did not have my medication, they took the time to check the system and find me a location that did have it in stock. The technician told me this was standard practice and not difficult to do. While I understand the technician at this store might have just been having an off day, there was no reason to be rude and flat out lie about her ability to check the database. Will not be filling prescriptions here in the future.
Real Hood Affiliates: Pretty good service
sarah medawis: Nice employees fair price lots of sales each week
Amanda Gepford: Very expensive but convenient
Britney Derks: Don’t try and get a Covid test here. Filled out online appointment forms twice just to pull up to the drive thru and even though I have a screenshot of the appointment with their address, date and time it wasn’t confirmation enough? Then they tell me to fill it out again. Go inside to fill out a paper form because obviously online didn’t work just for them to tell me I can’t and I have to do it online. By the end I had to spend $26 on at home test because they can’t get their system right? So just buy the test I guess.
Jean Rackes: Was trying to get covid booster but they were all filled about hour later pharmacist calls had 2 no shows so saved the doses for me and my husband. When we arrived he had all the paperwork ready. Great service.
C Jones: Update: after everything I described below, after the pharmacy said they could not fill my prescription and I had to transfer it myself, they still decided to put in a claim with my insurance which I had to dispute in order to get it filled somewhere else. Not only could they not fill the prescription, they tried to take money from my insurance anyway. Stay far away from this place.Old review:This pharmacy sat on a prescription for at least 3 hours despite telling me it would be ready later in the day nearly 2 hours earlier because they didn’t have enough to fill it. They then offered to fill it partially if I could get a new prescription for it. I told them I could and to fill it partially, then they immediately backtracked and said they couldn’t fill it despite having enough medication to give it a partial fill, they couldn’t fill it because then they wouldn’t have anymore in stock. Then why offer it the first place if you can’t even do a partial fill? Then one of the pharmacists told me to my face they didn’t have time to deal with it, so I’d have to call another pharmacy to call them to transfer the prescription to a new pharmacy.Are you kidding me? What an absolute joke and failure of communication and service. I guess my wife gets to be in pain another night because this pharmacy can’t muster up even 20 seconds to leave a voicemail or do the absolute bare minimum to ensure this medication gets to another pharmacy. I spent more time trying to figure out this failure of communication with the pharmacist than it would have taken for them to pick up the phone and get the prescription transferred to a pharmacy that can actually do it’s job.Don’t go here if you need medication. They’ll screw it up and won’t tell you until you show up to pick it up.
CJ Walk: I enjoy Walgreens,it's customer friendly,great selections,and conveniently located. So for all your needs,visit a Walgreens near you.
Phyllis Boynton: It was a good experience.
Brandon Armstrong: This location is a joke! It really seems like the main issue is being understaffed thus creating overworked employees. 0 out of 10 would not recommend.
Matt S: Very poorly run.
Carla: Pharmacy staff is really rude. They take 3 hours to refill prescriptions. When you call to see if it's ready they are rude about it.
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9. Walgreens - Grand Rapids Charter Township
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· 33 reviews
4550 Cascade Rd SE, Grand Rapids, MI 49546
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Jacklyn Smith: What I like about this Walgreens is that it's not on the busy part of Grand Rapids. Same quality and service as the other locations. And I like how nice and helpful they are!
Emily Walton: Very rude, pharmacist kept cutting me off. Even if they are busy they should be able to let you give a 30 second explanation of why you’re calling. She tried arguing with me about details of conversations she wasn’t involved in (from another pharmacy) when it was irrelevant to what I was asking for (to transfer my Rx to a different pharmacy). Walgreens in general has gone way downhill. This location was disappointing. I’d rather take my business to a pharmacy that appreciates my business!
JIM: Script called in by doctors office this morning still is not ready by 2:30 pm. This is 5 hours and nothing ready.
Jacqueline Campbell: I was extremely disappointed with the service I received at the Walgreens pharmacy. My 84 year old father was in excruciating pain and in need of a prescription, but the pharmacist was extremely unaccommodating and seemed to be in no rush to help. To make matters worse, when I tried to address the situation, the pharmacist shrugged it off and blamed his poor behavior on the fact that it was almost his lunch break. This was a difficult situation made even more so by the lack of empathy and professionalism displayed by the pharmacist. I would not recommend this Walgreens location to anyone looking for quality care and compassionate service.
Zachariah Vruwink: Exceptionally slow service with prescriptions that were called in hours before by the doctor. Associates were quite grumpy and said they had a bunch of other stuff on the list so I’d have to wait till they were done with the whole list. Only person there waiting.
john scoggins: Great supply of healthy snacks.
Thomas Mohr: Ok, alot of out of stock items. Store manager didn't seem. To care.
A Thomas: This Walgreens at forest hills and Cascade road is the worst one in Grand Rapids, the service at the prescription counter is pitiful. There is one middle age girl about 35 who stalls the best she can to avoid waiting on customers. Three times she told customers to wait at the counter for their scripts while rest of us had to wait 15 minutes until that person received her meds. She does the same thing at the drive in ,instead of telling them to pull over or come inside the cars line up.She is horrible and they are too stupid to figure this out. I waited 20 minutes yesterday while she was stalling with a customer reading scripts from meijers, one man called a pharmacist over and told her all I want to do is renew a script. Like I said, no one over there takes it upon their self to get rid of her. This place is bad.
GG Taruc: I was at this Walgreens recently. Lets just say the pharmacy went over and above the service they normally provide. They didn't have to do what they did for me. I truly, truly appreciated their efforts. I normally go here and have never had any issues with the pharmacy nor the store in general. The staff are always nice. Just remember - if you are nice, people will be nice to you.
toby dusina: Change your store hours online they are incorrect
Jeannine Escobedo: Waited 35 minutes past our appointment time for a flu shot. Meanwhile, we could hear the staff in the pharmacy talking about their dietary needs, weekend plans, etc. When my husband approached to ask about a timeframe for how much longer, he got totally blown off, so we left.When I called to make sure that no claim would be submitted to my insurance company for vaccines that were not received, the pharmacist interrupted me, talked over me, and ultimately talked down to me.
Shane Towne: It's Walgreens not much to say
Brenda Miller: Went into Walgreens today to get a prescription filled and It was like they were burdened to even acknowledge there was a person waiting. This was my first time getting a prescription at that location so I went to the Walgreens at Cascade and 28th and had great service.
Jason Dare: I have a prescription that gets filled every month from this pharmacy, and like clockwork every single month it's either delayed or out of stock. This month it was delayed again and it's been more than a week and I haven't even heard from the pharmacy about it being in stock yet. Get your pharmacy items elsewhere.
Jonathan E Reitzenstein: We were made to wait 30min for an HPV vaccine for my son. Not a single person in front of us. When I informed them we could only wait 10 more min the pharmacist chastised me that he had many patients in front of us. That is a lie. I listen to him doing courtesy calls not issuing new Rx. Also they lied and stated that the Guardasil requires mixing. This is also false.
Floorsource Order: Always friendly and helpful service. Great people! Great location!
Carole Sluce: Excellent service. Friendly helpful staff
Eric Anderson: If you come here for the pharmacy prepare to wait 10 minutes, whether you go inside or the drive through. They’re always understaffed. This is the poorest managed Walgreens pharmacy I’ve ever been to. After using Walgreens for years, I’m going to find a new pharmacy. Such a disappointment.
Katie O: 75 minutes on hold for the pharmacy tonight. Long hold time is inevitable with them, but tonight they really outdid themselves. This, in a long line of other issues. Finding a new pharmacy just became my first priority.
Kris Hubert: I have recently been using the Walgreen's online photo store and it's great! I started out using snapfish and a Walgreen's associate recommended I go directly through Walgreens. Best recommendation! They really do a great job! Photo quality is great!
Bob Johnson: Used the drive through. No waiting.
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10. Walgreens - Cascade Charter Township
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· 25 reviews
6790 Cascade Rd SE, Grand Rapids, MI 49546
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Tamerlyn Doran: Great staff,so clean.
J K: #BoycottWalgreens
Joseph: I would love to give a big shout out to Allison, she was great assisting me with my photos. She was just wonderful!
Sharon K: My favorite near Ada the store on Cascade and Forest Hills
Chrystyna Alexander: The most helpful, knowledgeable and accommodating pharmacy staff ever!!!!Not too mention how friendly they are even at times when they are extremely busy!!! I feel so fortunate!
Brenda Miller: It was my first visit to this Walgreens pharmacy location and it was a great experience. Very pleasant staff in both the store and pharmacy.
Carol Graham: Customer service is exceptional. I need a prescription in a pinch and they accommodated me. I so appreciate their willingness to help me out.
Jacki Meiresonne: I continue to go back to this Walgreens pharmacy specifically for Drew. He’s the most helpful, genuine pharmacist I’ve ever had at a Walgreens location and I appreciate him so much!!
Blurae Gray: Great people
Frances Foley: Good check out with 2 person at different registers, helpful, efficient and able to answer questions from senior citizens
Jonathan Dodge: The staff both in retail and in the pharmacy are always helpful and friendly. I appreciate how the pharmacy staff will go out of their way to assist.
Angie: Every time I need to pick up a prescription at this Walgreens, I wait in the drive through for 10 minutes or more. However, the staff has always been extra friendly and helpful.
Carole Sluce: Sale item unavailable but received Rain check.
Brittany L: Much better than Meijer Pharmacy in Cascade. The staff are friendly and efficient.
J P: Two stars for the pharmacist Drew. Unfortunately, that's all he could do to boost the rating I have to offer.The more inexperienced pharmacist Ashley deserves to be fired. No customer service training would improve the disgust and contempt she has towards anyone trying to impede on her time.She told me how under staffed the pharmacy was while calling to harass me (ten times in a row to be exact) because her disrespectfulness caused me to hang up on her.It is unacceptable behavior and no one should have to tolerate it during these times. If I did my job the way she does hers, I would not have one. 👎
Erica Potter: Nicest Walgreens I’ve ever been too. Staff was super friendly and quick to offer help. I didn’t wait more than 5 minutes for my passport picture.
Marc Udelhofen: Horrible pharmacy experience. Active listening needs improvement. I had to give my name address and date of birth multiple times. They said the Rx wasn’t there. Called the dentist to verify and he said it was called in at 11 am. After 10 more mins they found it. Then had to give all the exact information over a few more times. Such a long line and everyone looked flustered. Customers were all getting frustrated about their wait.
Kelly Buckley: I accidently ordered something at this store which was not a big deal, however I went to pick it up and they didn't have the items. Also not a big deal but the girl was super rude when I asked to cancel the order. I was just staying in the area and it was honestly the convenience of it all. IF this wasn't enough, I got a phone call the next day about how I should not order the photo item I wanted to order as it would not look good and they have bad ink quality. While I appreciate the honesty, it was a huge hassle in the end. ON top of the rude manager you had on hand that night, I was upset you called to tell me your ink quality was horrible and that I shouldn't order it. Don't worry I didn't and I wont order photos from you if your ink quality is that bad. Sad day walgreens.
Heather Skiles: This location is great for quick items u need to pick up no lines and great deals if you purchase items with points for rewards
Shelley Fraser: Friendly staff, very helpful. Nice place to shop.
Alec Daniels: Great Walgreens and it is always clean when you go in there. The staff is really friendly!
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11. Walgreens Pharmacy - Grand Rapids
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· 24 reviews
425 Fuller Ave NE, Grand Rapids, MI 49503
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12. Walgreens Pharmacy - Grand Rapids
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· 31 reviews
2643 Kalamazoo Ave SE, Grand Rapids, MI 49507
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13. Walgreens Pharmacy - Grand Rapids
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· 1 reviews
1964 Fuller Ave NE, Grand Rapids, MI 49505
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14. Walgreens Pharmacy - Plainfield Charter Township
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· 7 reviews
5100 E Beltline Ave NE, Grand Rapids, MI 49525
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15. Walgreens Pharmacy - Plainfield Charter Township
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· 6 reviews
3610 Plainfield Ave NE, Grand Rapids, MI 49525
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16. Walgreens Pharmacy - Cutlerville
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· 4 reviews
8 68th St SW, Grand Rapids, MI 49548
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17. Walgreens - Kentwood
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· 57 reviews
2425 44th St SE, Kentwood, MI 49512
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18. Walgreens Pharmacy - Grand Rapids Charter Township
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· 5 reviews
4550 Cascade Rd SE, Grand Rapids, MI 49546
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19. Community A Walgreens Pharmacy - Grand Rapids
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· 1 reviews
Grand Rapids, MI 49503
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20. Walgreens Pharmacy - Cascade Charter Township
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· 5 reviews
6790 Cascade Rd SE, Grand Rapids, MI 49546
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