Best Glasses Repair Service Grand Rapids Near Me

River Guevara: I was helped by Nathan & Joshua today & they are definitely responsible for the positive experience I had. They’re so helpful, friendly, caring & create the most comfortable environment. I’m glad that I took a chance& tried this place out as opposed to going where I usually do. 🤗 I was in & out pretty quick, too. & feeling confident that I’m going to love the frames I chose. I cant wait to see again, lol. The Dr is pretty nice, too.I’ll definitely recommend my people to EGW, I just know they’ll love it there, too. 🤞🏽✨

Tami DeVries: Blake M. Was so informative and educated me about my new glasses and options that I picked! He exudes confidence & it is a pleasure to have someone that wants to serve( work!)

Lisa Dibble: I loved my experience in buying new glasses here. Joshua (and the manager) was amazing and went above and beyond to help me with all of my needs. Excellent price on glasses. Wide selection. Very fast service. Highly recommend.

Matt C: Thanks for the recommendation on glasses repair. Now I have to buy a new pair of glasses. The repair looks awful. If I knew that is how it was going to be done I would have done it myself. I could have done a way better job. Really not worth wearing a pair of Oakley’s looking like this.

Laura Linderman: Doctor Schmidt is wonderful and very good at his job. Had me in and out on time. Ce-ce was fantastic at getting what I wanted and got me the best deal with my insurance. I will differently be back. And I highly recommend this place.

Frank Malott: I am so impressed with everyone at my Eyeglass World. They went above and behind to get my glasses correct and very responsive to me needs! Thank you so much!!

gwen Luckett: Just ok

Sidney Bowen: Always a pleasant experience, the general manager is a great people person and his staff are an awesome group. Very knowledgeable and helpful through every step.

Nancy Eardley: I have had nothing but great experiences with EyeGlass World in Grand Rapids, MI. I’ve purchased glasses from them for many years & the service is wonderful, the products good, and the pricing very reasonable. This year my non-related ophthalmology company had errors in the prescriptions. Alex Cowles at EyeGlass World worked with me to identify the problem & replaced two pair of glasses at no charge even though the error was not theirs. I highly recommend this company!!

Carrie Stehouwer: This place is top 10! I accidentally sat on my glasses and broke them. I didn’t have a back up pair. I drove here on my lunch break with my fingers crossed. I was greeted and helped by Lexi…she was wonderfully helpful, kind, and cheerful. Best news is the new frames and lenses I got were ready in a few hours! BEST. SERVICE. EVER! Since I have been here, I’ve been telling everyone I know this is the place to go!

Patricia M: Easy going and really helpful staff.

Linda Schulz: What a great experience! The assistance and very much appreciated suggestions offered by Pleas made this such a pleasure. I was finished in less than 40 minutes and picked up my two new pairs of glasses in 3 hours. Every staff member was helpful, patient and friendly. Wow…makes me want to go back tomorrow just for kicks! Most definitely would ( and will) recommend. Thank you all, but especially Pleas and Tony, for making my day!

Cheryl Pendergrass: Do not get your glasses here. Only had my sun glasses about 3 months and the lenses keep falling out. This is the 5th time, have to drive 10 miles to get here.

eyedeal ohtwo: Huge props for Lizzie, who went way above and beyond to get my good friend from Kiev, Ukraine a pair of emergency contact lenses. Lizzie went back to check the trial contacts at least 3, possibly 4 times and even went through trial contacts that hadn’t been put away yet to find the perfect prescription. She was so kind and polite through it all. Thank you Lizzie!!!

Dub: Overall happy with my eye exam and we’ll see how my new glasses turn out. Really nice to be able to get this done on Sunday,just wish that they would open a Lakeshore location.

Susan Meekhof: I broke my eye glasses and found beautiful replacements with an exam, made on the same day! That is so awesome and so was the great staff. I will be back as needed!

Jason DenBesten: Best most professional eyeglass place I've been to. Connie and Margie did an awesome job on my glasses. I needed them ASAP and they made it happen even though I needed special lens material because of the type of glasses I brought in. I came in on a Monday and they ordered the material and they had my glasses ready in a couple days. They even polished the sides of the lenses even though they didn't have to but looks very nice A+++

Eric Glide: Great service wonderful people told them how much I had a they gave me money so I could afford the glasses I need. I give them a 10 + 2 glasses in less than 4 hours

Ben Kowitz: Great first time getting glasses! Staff were super helpful and Will did an amazing job explaining the glasses and options for me. Will 100% be returning here

Dave H.: Took my glasses to the Grandville store to have them fixed but was told the frame would break if they tried to fix it so they offered to sell me new frames instead. Called a competitor and on my way to see them I decided to stop by this location, and sure enough they got my frames fixed no issue by Aaron. I'm a tradesman myself and I can appreciate the experience I saw him utilize to fix my specs. Thank you, Aaron!

Juli Anne: Always exceptional service!!!Awesome staff!!!!

Ken Godwin: I dropped my glasses off with the hope of them being saved, Josh worked his magic. Great customer service and craftsmanship.

Leira Lew: excellent customer service. Affordable and fast.

Joseph Vaalburg: Susan and Josh are awesome. They do a great job.

Randy Gilleo: Good people to work with , always take good care of you.

Ebony Williams: I was in need of a new frame and scrip. Modern Optics were so welcoming. They got me all the way together. I will definitely be returning.

David Patterson: Just Superb! My Ophthalmologist just put new prescription lenses on my glasses. A few short months later., the nose piece broke. I took them back to the ophthalmologist who I paid over $500 to for the new lenses. They said there is nothing they can do even though they just installed new prescriptions. I now see they are not experts but rather salespeople. So I called around and an ophthalmologist in Cascade referred me to Modern Optics. I am so glad they did. Josh and Amber are professionals and said they could repair my glasses and indeed they did, when they said they would and at the very reasonable price quoted. The experience was also fun as they have amazing personalities. I highly recommend Modern Optics!

Mont: Best Place In The City For Tinting & Repairs , Great Customer Service !

Isabel Jimenez: I want to give a public SHOUT OUT to Josh at Modern Optics.I brought in my glasses to him because I didn’t like the shape I bought, they are frameless. I was looking for a cat-eye shape and visited most of the eye glasses stores in my city with no luck. I knew about Modern Optics and the special, tailor-to-your-like service he does and he has done an awesome job transforming the glasses to the ones of my dream. The work was finely done, he not even touched my bifocal part and they are absolutely gorgeous!! He has made my day multiplied by months and months as I enjoy wearing these glasses!! I absolutely love them; Josh is a genius!! Thank you.

Mark Haga: They did a difficult repair on my frames in under an hour, for $32. I'm very pleased with the result.

camden nancarrow: Vince did a fantastic job on fixing my glasses and fair prices on all repairs

Paul Brink: Expert service that it seems hard to find anywhere else in Grand rapids. From the eye exam to the selection of glasses.

Katya Brink: I regularly use modern optics for my contact and glasses needs. I would highly recommend them.

Crystal Fortney: Great care for my child

Amy Perles: Quick and quality work on repairing my glasses. I highly recommend their services. Very friendly staff!!

Susan Hill: Dr. Maribeth Bangert is friendly, thorough and very informative. I know I am in good hands. Everyone at Modern Optics goes out of their way to make sure you are taken care of. They treat their customers as family. I highly recommend Modern Optics.

kevin abbott: Modern Optics did a great job on adding transition lenses on my Cartier glasses. I use to take my glasses to the Cartier location in Troy Michigan but will be going here from now on. Thanks!

Jason Veenstra: Great office with awesome people. Glad I found them!

Darlene Leary: Terrific team with expertise and compassion

Farm Wife: Very happy with the thorough exam and such a helpful staff choosing frames.

L Disme: Zero stars are too many. First appt. I waited 1/2 hour, today's follow up appt. waited an hour. Then they gave me an eye drop rx that the pharmacist said would cost me about $600 with co-pay. How does this worthless place have such a high rating?

Stacey Swift: Great Folks

Greg Miller: The whole staff is friendly, makes you feel comfortable with the care they provide.

Sandra Recker: Had a great annual exam. All of the staff are very kind and professional!

Jared Woodside: Had an issue with my eye. Called when they opened in the morning and they got me in the same day. They got me a plan of action and I was out the door within an hour. Super friendly, super helpful staff. Will gladly go back here for any and all optical needs.

Parmjeet Singh: Dr Carrie Mitra has been thorough & professional.Makes you comfortable . Answered all my doubts.Would have given more stars if had option.

ROSITA DENNIS: Awesome place! The staff are all very friendly! The Doctor is superb!

shiara ivens: They were really nice, very helpful.

Ashleigh Tobin: This office has Christian art hanging on the walls in a very passive aggressive way. I feel this is totally inappropriate as they are not a religious business, nor do they market themselves as a Christian practice. Additionally, their patient forms are not inclusive. There was no way to record my gender or pronouns. I wound up leaving as I did not feel safe or welcome.

Kim Murphy: My experience was fantastic! The staff was extraordinarily helpful and walked me through the maze of testing and selecting glasses. Dr. Benninger is the best! He is kind and caring and treated me with respect. It was a pleasure doing business with Michigan Street Optical!

Stick: I had the most thorough eye exam ever! Went in for itchy watery eyes that were gritty feeling. Dr.Mitera and staff did a great eye exam and gave me the proper treatment for my eyes. Dr. Mitera even explained what the cause of my eye problem was. Me and my eyes thank you!!!

Chris Start: Friendly ,wait time short, I like Dr Gordon she's nice ,helpful, informed me of everything about my eyes.

David Doza: Very friendly atmosphere, you can tell personnel like what they're doing.

Amanda Brown: Friendly and professional. Highly recommend!

Kathy Glovick: I have been going to Dr. Benninger for probably 45 years or more. I trust him completely in caring for my eyes. You’ll never feel rushed as he will answer all your questions. My last visit for a post-op cataract surgery exam was with one of the optometrists, Dr. Mitera and, she too, took her time in answering questions. Staff is very competent and friendly.

Dave O: Our family has been seeing Dr. Benninger for over 40 years ! Always friendly and takes the time to talk and explain whats going on with our eyecare.Sincerly Linda and Dave

Hannah M: The staff here are lovely! Dr Mitera was knowledgeable and friendly, and the technician was also super great. I also got a lot of great advice from the opticians about which glasses to pick - they're all very sweet and super helpful! Thanks for the great visit :-)

Milz: The testing was a lot more thorough then my old optometry place. (LensCrafters). It feels more like a health bust and less like a glasses sales force which I really love!

Joe Skendzel: Excellent reception and greeting. Competent and friendly staff.

Warren Lanphear: Staff was skilled and friendly. Apppointment moved along expediently. Dr. Gordon was great, explained all findings. Recommend this practice highly.

Cary Glonek: Excellent customer service!

Kristy Keegstra: Dr Hunt was very polite and pleasant. He answered all of my questions and the exam was easy and fast. Everything in stock was nicely displayed and current. Prices weren't bad compared to other places. I prefer Lens Crafters to Pearle Vision, only because they have nice equipment and they don't have to dilate my eyes to look at my retinas. They have advanced equipment to show 3D renditions and explain everything thoroughly.

Chris Blatt: Everyone here was helpful and took the time to explain things. Doctor took the time to listen and address my questions.

Katie Willmer: Dr. Mandy Russell was honestly the best eye doctor I've ever seen. She was very kind, took her time and explained things wonderfully! I plan on returning to LensCrafters in the future for exams just for the customer service! Everyone was extremely helpful! I've been to MANY eye glass stores and this has been my best experience yet. Other places would rush me and have mediocre customer service. In fact the eye doctor I saw just prior to this visit actually rushed me and diagnosed me with the wrong prescription.

Lauren Blanck: Staff and management at the Woodland LensCrafters are incredibly patient and kind. They went above and beyond to make sure all my questions were answered, that I felt comfortable with my contacts, and that I understood my insurance coverage. I genuinely can’t recommend these folks enough. Going forward, I will be coming exclusively to this location for my eye care.

Nicole Corr: Brandi at Lenscrafters in the mall was awesome. I got 2 pairs of glasses for what I normally pay for 1!

Edgar Urbina: Came in pretty late for my appointment but they still let me get in and take my appointment. I’ve gone to a different place last yr and I wasn’t a fan. I should of never left LensCrafters even tho I gotta drive about 40 min to get there 😅

Katrina Van Maanen: Bill was SUPER knowledgeable and helpful!

Chris Fillman: I was having problems with my glasses for a while. When I talked with the manager he gave me credit to purchase different glasses. He was very helpful.

Anthony West: I originally started going here 20 years ago because of their one-hour glasses.I needed safety glasses for a new job starting on the 6th of Feb. I went in on the 9th of January 2023 thinking that would be more than enough time.I was told that it should take about 10 days. (Far from their old "hour" guarantee.)After waiting for 2 weeks, I called to check on the status of my order.I talked to the current manager and she told me there was some type of holdup. I asked what kind and she said skew didn't know.I asked her to take my number and to let me know. She said she would. I never b heard back from her but assumed that the EXTRA 2 WEEKS would suffice.I called the Saturday before my job was to start to make sure they were now in the store to pick up. I talked to bill the on duty Mgr.I was told the same thing as 2 weeks ago.I asked when they would be available, and he stated that he didn't know. Then he seemed upset with me for complaining about how long it was taking. He stated that "well, I'll just give your money back and you won't have to worry about itIt's been 28 days since I ordered.I still can't see. My job is upset w/ me for not being able to see as I am a small-part ,cnc machinist.That's it... so unless you want to wait a month , go somewhere else.

George Howard: Allison and Brandi were bothering but the best! They explained everything thoroughly. Very professional along with easy going. Great service!

Steve Hendricks: Best vision care I have had anywhere very knowledgeable and they had oakleys I wanted! I will b back every year!

Sean Murray: Friendly, efficient staff.

SoapBox Derby: Everybody was very helpful. They run like a well oiled machine! Would buy here again. 11/10

Nicole Zolinski: Very nice & personable customer service.

Andrew Gill: They repaired a pair I had gotten from another company no questions asked and quickly. Very nice and professional staff!

Olivia Lindsey: walked in and got my nose pieces changed for free! great customer service, with super nice people!!

Zaria Gillard: Very Efficient team, customer service is amazing!Emma and Doctor Hoffhines helped me out tremendously! The entire staff is amazing and super clean!

Vonte Shaw: Bill took care of me !! Thanks Bill

Andrew Goodman: Really good customer service, was able to fix my glasses that I wasn’t able to get fixed

K D: Horrible.

Myrna Wise: Extremely helpful and patient

Dena Love: I want to thank you for your help and speedy response on my glasses. And thank you for all you did for me.

Daniel Mendoza: I would recommend this place to anyone very nice place and people are very friendly and professional.

christal walls: The staff was very nice and friendly. The doctor explained everything to where I could understand all that was being done.Thank you for the great experience!!!

Isaac J Brown Sr: Each time I visit SVS I receive the attention, patience and care needed to fit and choose the right eyeglasses.

Sherrie Damstra: Always a good experience, everyone is very helpful.

Ivelise Green: Everyone here is always very friendly and helpful. The Dr. was very informative in helping me understand my eye health.

Casey Stratton: Everyone was very friendly and helpful. After my exam, I was browsing frames and staff also selected some for me to try. Multiple staff weighed in on my ultimate options and choice in a positive way. Picking up was also a great experience with friendly staff. Highly recommend.

Alma Valdez: The staff was very friendly, Ariel was very knowledgeable and extremely nice. Looking forward to returning

Mauricio Minero: Staff and Doctors are courteous and professional.

Silvestre Roman: Appointment was fast and to the point. The receptionists and the doctor were very nice and professional.

Ziyad R. Abdule: The Team is very responsive and helpful.

Tami: Staff was friendly and helpful. Would definitely recommend their services.....

Paul Nickel: Wonderful and personable service. I love how we collaborate together on my needs and desires.

Chells Star: Great experience as always . The staff are very friendly and helpful . I love the warranty they have on there frames .

Pamela Lyons: The customer service is outstanding Melissa was more than a great help she helped me find glasses to suit my need I love her to death need more people like her!

Scott: Very friendly staff and relaxed atmosphere!

Tacara Roman: Been going here since I was in High School and I’m 30 now lol. Love going here they’re the best down to the staff and services. Highly recommend

Cara Dreyer: The staff and the doctor were very friendly! Excellent customer service and I would highly recommend!

Alex Fortosis: Daryl was great, it was pleasure to work with him. He was very knowledgeable and helpful in guiding my wife and I to great looking glasses that are fun and functional. Thank you Daryl!

Deanna Bossenbroek: Great customer service, the owner was very attentive and patient.They have a lot of sleek brands that you can't find anywhere else. Pretty much something for everyone.

John O'Neill: I have been going to Cascade Optic and HyperOptic (same owners) for over 20 years. Great frame selection, friendly, and meticulous lab work. Highly recommend.

Wren Finnelan: Amazing customer service! He goes above and beyond for his customers. My husband wanted to stop in to show me what they had to offer and I was blown away! Store is very clean, well-organized, and professional. A whole variety of frames were shown and the sales-person was more than happy to assist us with finding frames. I didn't really intended on buying new frames, but I ended up falling in love with a pair. The salesman held them for me for over a week while I got my eye test done, and when I went in to pick them up/pay for them (right before close, which I apologize for), he adjusted them to fit me right there! I was a bit worried about the price but they are well worth it. They fit amazingly, look great with any outfit I have, and my husband gets a dopey look on his face whenever he sees me. I'm loving the anti-reflection lens too! I absolutely plan to come back in the future and I highly recommend them!

Sarah Mackenzie: I absolutely love my new glasses. Fabulous boutique with a thoughtfully curated and high-quality selection of brands. Extremely helpful people as well, who not only helped me pick out two pairs of beautiful spectacles, but were also kind enough to help me follow up with an insurance/billing issue. When we left the store, they also said to come back anytime if I needed help with any adjustments or fittings. Highly recommended.

Jessica V: Pretentious fools

Tom Rysdyk: Great people Daryl and his crew set me up with my first pair of glasses. They take the time to make you look your best. The turnaround time was impeccable. I'm a new lifetime customer.

Tony Kroes: Super cool eyewear. Great people and service.

Matt Stivers: Great service with an unbelievable product. They have a wide variety of unique and classic frames. You will not be disappointed.

William Gonzalez: Great customer service.

Jared B: I found this place online because they are the only shop near Detroit that sells C&G...next closest was Chicago. Daryl helped me out and served as a very honest opinion of what frames looked best on me. His suggestions and knowledge proved invaluable. He also had the other gentleman working their double-check everything and he also was very knowledgeable and had good tips. The shop is small and trendy with a nice brand selection, including several models of my target brand. I brought my scrip from P3arl with me and it ended up being wrong...so wrong but it was the Pearl jack044 guy who does't have a clue. I went to Hank F0rd and they did it right. Daryl was patient with that whole process and got new lenses made up and shipped my frames back to me fairly quickly. This is my first pair ever and Daryl made the experience a positive one despite the issues I had with scrips. I will be recommending this place to any and everyone who will listen and I will be going back for scrip sunglasses and scrip funglasses. I highly recommend HyperOptik.

Taylor Pomykala: Not only were my glasses amazing looking, the customer service was second to none. I was extremely happy when I left, and highly recommend HyperOptik to anyone who has glasses.

Michael Wassenaar: These guys are awesome. They really offer excellent service. I bought frames from Hyperoptik and lenses through another local store, and Hyperoptik helped to correct the lenses when the other store couldn't get them right. I highly recommend them!

Paul Shields: HyperOptik is wonderful. I have purchased a pair of regular glasses and a pair of sunglasses from them. They have many interesting frame styles and the staff is very capable of helping select frames that will fit well. I'm very satisfied with my glasses and I know I'll like my sunglasses this summer.

Jarmichael Heard: Maren at the 28th street location in front of woodland mall was amazing! She helped me with an issue that had nothing to do with her location and went above and beyond! 5/5 stars for maren thank you so much!

Collins Booker: Came into the store with a issue with my glasses,and was treated with the upmost respect.The two young ladies that were there on this day were absolutely awesome,and helped me tremendously.Ms.Marion Harris was absolutely amazing,and I would recommend this store to anyone!Thank you ladies for the wonderful experience this afternoon,I truly do appreciate your help and respectfulness..

bryana robinson: Great customer service!

Quynh Tran: I’ve been going to a couple different RxOptical locations but the service I’ve received at this one is by far top tier! I initially had an appt at a different location down 28th but I accidentally went to this location instead. I missed that appt but they were able to fit me in after the next appt had no showed. Molly was such a great help trying to figure out the best price for getting lenses placed into my new glasses and spent a lot of time with me to make sure I was satisfied before we solidified anything. I didn’t feel rushed and didn’t feel like I was being upselled! She even called and emailed me to let me know that my glasses had come in and that if FedEx didn’t come pick it up that day, she was going to personally drop it off herself to make sure it got to me. I’m very grateful for her kindness and patience, everyone deserves a Molly!!

Karen Murphy: This was my first time with Rx Optical. I've seen it around before but never used it as my eye doctor. I wasn't sure what to expect when going in, but I was really impressed with everyone there.Brian was helpful checking me in, getting me ready for the doctor, and making sure I was all set to get some glasses. I also really enjoyed the doctor there. He explained everything while he was doing it, but in a way I understood and it made me feel like I could trust him. I left the exam room feeling like I understood what I needed and it really put me at ease.When my optician came to help, it was time to look at some glasses frames. I have some trouble finding frames I like usually, but Molly not only helped me pick some frames out that I wouldn't have considered, but ultimately we decided on a frame that fit me perfectly. She also explained the details of what I was getting (I need blue light protection because I work on a computer all day) and I really felt like I was getting what I needed. Nothing more, nothing less.Overall I really enjoyed my experience and will absolutely return to Rx Optical next time I need some glasses. Highly recommend!

Zoë Church: I have to say my mother always had anxiety going to the eye doctors because usually they’re very rude and just trying to upsell glasses. My mother isn’t old but she had cancer and has bad hearing because of it. This place was not only super kind over the phone to her but they were so patient! She kept raving over how nice they were to her and was so excited to go get her eyes done. I went with her to the appointment and was shocked over how kind, patient, and overall how amazing they were! The office coordinator Brian was super sweet he talked to her on the phone and then was the one checking her in, Dr. Thomas was super sweet and very thorough! And then Amber I have so many things to say about Amber she reminded me of a princess with the way she carried herself with grace and kindness. I just can’t get over how kind they were and I couldn’t help but tell them that and Amber said they treat every one like family… especially since they only see us once a year it’s exactly like family! So definitely would add funny to the long list of compliments I have for amber. 10/10 would recommend always coming here from now on and recommending to everyone.

Dinesh Adhikari: Really good service and very nice people! Definitely recommend this RXoptical!

Tara B. Lyons: I've been a LONG time customer off Rx Optical at different locations. I purchased new glasses last October first the first time in a few years- I was long overdue. At the time, they didn't have any sunglass frames that I liked/wanted but assured me they could put my prescription into just about anything. So over the Thanksgiving holiday, I purchased a couple sets. I finally got around to bring them in the beginning of May and they were sent out, expecting to arrive by the 28th. I got a call that there was an issue at the lab and they were delayed. Expected to arrive by June 3rd- I had high hopes they would arrive in time for me to pick up before heading across town for a concert but alas, they didn't. Days later I stopped in to pick them up before heading to FL and discovered that there was no prescription in them after all. Obviously I was frustrated that after waiting a month for these glasses, I still didn't have a prescription in them. However, I was in a hurry due to heading out of town and didn't have the opportunity to deal with it then.I called when I returned and spoke to store manager Maron about not only the issue with the sunglasses but also an issue I experienced with my new regular glasses I had just purchased the fall before. Maron went WAY above and beyond to not only remedy the sunglasses issue but help me with my regular glasses. Her level of customer service has been the best I've had in a long time- my favorite part being when I was thanking her for what she was doing to help me she said "Wait, I'm not done." 🤣 She really went out of her way to help me & I'm truly grateful. I honestly thought I'd be done with Rx Optical after my frustration with my sunglasses situation but Maron insured they'll continue to have my business. Her ability to both problem solve and make a situation right while being emphatic, warm, & friendly at the same time is exceptional! I couldn't be more thankful.

Nicole Thompson: I made a appointment to get my eyes checked. Yes, it was same day & on a Saturday. They called & said because we don’t have billers on Saturday we can’t verify you VSP it’s a self pay. Because you can run & verify on Saturdays someone actually could have called. The young lady even spoke with manager & the manager said I can pay & come get my money back Monday when the billers are back. I’m sure they are loosing money with this process. They have two appointments today that won’t be filled because they don’t know how to pick up the phone. In the climate of everyone being short staffed. It’s time to cross over train. I could teach them a lot. I can’t wait to share this story with my colleagues. 2250 44th SE is the location I’m referencing.

Melissa Pearson: When I called after a patient, 3 week wait for my new glasses, Brian claimed to have already called me 2 weeks prior for informing me that my product was ready , but nothing recorded on my phone at all. When I asked if they called or emailed for a second attempt to reach me, since I had not responded to the “call” -they said no they will call again after one month! 2 weeks had gone by before I found this out. No email was used in attempts to reach me. I had been waiting and looking daily.Maron provided wonderful customer service when I came in to pick up my glasses, as she explained what was to be expected in the adjustment and use of the details of my prescription. She was very thorough in making sure they fit and that the script was correct. I appreciated her professionalism. I was decidedly not going to use Rx Optical in the future after talking with Brian, but Maron may have allowed another chance.

Cidette Gilmer: Wonderful Staff 😁

Ellen Chamberlin: I went in to get a pair of inexpensive readers repaired - the screw fell off of one temple. Not only were they very nice and fixed the glasses for FREE, but they even gave me a free glasses case. First rate experience.

Denis Rekic: Amber was very helpful and took care of all of our issues in a professional and quick matter. Thank you so much for creating such a welcoming environment! :)

Diane Jimmerson: I really enjoyed top notch servive from the time I walked through the door... Love my new glasses. Everyone was professional and caring. Job well done!!!!

Elizabeth Yard: Felt like I was treated like a product on an assembly line. My child was in and out of the exam room in less than 5 minutes with an inaccurate prescription and no communication. The doctor didn't care to spend the time to get it right.

Marbin Agustin: Honestly I’m not one to right reviews but I have never experience worst customer service and lack of customer care. I went to this branch to get a new contact prescription because they offered great pricing and could get me in as soon as possible. Everything was going great they followed CDC guidelines. However as soon as Ms. Maron H from this branch received my glasses to get the measurements for my eyesight everything went wrong. She managed to “accidentally” break my glasses frame that I have had for less than a year. She told me they were brittle and she didn’t do anything. I looked at them after my eye exam, and they were snapped by temple tips/temple sections, where it sits on top of your ear. I asked how did this happen and she claims it happened on its own. I asked if they can do anything about it, and kept downplaying her mistake and asking me to basically deal with it my self and ask for the warranty from where I got them. Was told nothing they could do and she kept saying I didn’t do anything. After giving them back to me with what appears to be hot glue residue and clear tape to fix them, she had the audacity to ask me if I want to purchase new frames after telling her I spent $100 to get these less than a year ago. Frustrated I left because she was going in circles about not being able to help me. Definitely contacting corporate because this is just unacceptable. In the photos below you can clearly tell they were snapped, and didn't break because they were brittle. Plus where they are broken that doesn't break that easily. I ave had glasses throughout my whole life and I have never had a break in this area.

Jillian Blair: Hit or miss here. Sometimes you get a great CSR and others they are unprofessional and not educated about their products and services. Possibly better training, procedures are needed?

Brian Smith: One of the lenses in my glasses popped out & I was in desperate need of repair. I arrived at this location at 5:05 to find it already closed but talked with Maron Harris as she was leaving to ask for help. She was kind enough to go back in & complete my repair while I waited outside to keep safe distancing. My gratitude to Maron is enormous and I will certainly return here when I need new glasses and would highly recommend everyone to follow my lead...this place has awesome people that go above & beyond duty to help......Thx much Maron!

Anonymous: Went to the location near Woodland Mall. Maron she is definitely the best she was very patient and kind and did a great job at finding what will work for me. I wasn’t the easiest patient but she was GREAT to work with.🤓😎

jodie606: Doctor was great. However, staff never measured my face for my glasses. Once my glasses arrived no one could be bothered to size my glasses and make sure they fit. The option wasn’t even there. I had to go to Grand Rapids Optical to have them fit my glasses!!!