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1. Enterprise Rent-A-Car - Lansing charter township
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· 315 reviews
2311 E Michigan Ave, Lansing, MI 48912
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Maria Ricker: I am extremely pleased with Enterprise and how seamless of a process it was to rent a car! Aaron and Brennan were very personable, professional, and efficient. Thank you, both, for a great experience!
Marios Fotiadis: I recently had the pleasure of renting a car from Enterprise, and I must say that my experience was exceptional. I highly recommend their services to anyone in need of a reliable rental vehicle.One of the things that stood out to me was the wide variety of vehicles they offer. Whether you're looking for a compact car for a quick trip or a spacious SUV for a family vacation, Enterprise has got you covered. Their fleet is well-maintained and includes options to suit every preference and budget.What impressed me even more was the outstanding customer service provided by Alonso, the branch manager, and Aaron. From the moment I walked in, they greeted me with a friendly smile and were genuinely interested in assisting me. They patiently answered all my questions and addressed any concerns I had, ensuring that I felt comfortable and confident in my rental choice.Their professionalism was evident throughout the entire process. The rental agreement was straightforward, and they explained everything clearly, leaving no room for confusion. They also provided valuable recommendations based on my needs, which made my decision-making process much easier.During my rental period, I encountered no issues with the vehicle. It was clean, well-maintained, and performed admirably. Returning the car was a breeze, with the staff promptly inspecting it and concluding the rental process efficiently.
Josean Delgado: The customer service is the best here!I recommend this location!
Stanley Arntson: Very fair and willing to work with us instead of other places.
Michael: I would avoid. They rented a Dodge 300 out to me. Not only did it emit the smell of burning oil my entire drive home, but it also left several large oil leaks all over my driveway... and those spots are still there weeks later. I have followed up with both corporate and local branch. Corporate has assured me multiple times that they would look into the matter and have the Lansing branch follow-up. I have sent several inquiries, and no one wants to make this situation right. Finally, Corporate has stated that if I don't hear from the Lansing branch within 5 days, assume that I won't be compensated.I'd avoid Enterprise in the future. Not only did they risk the vehicle breaking down on me (did screw the oil cap back on the car I'd assume) and the permanent oil stains their vehicle's leak, you're better off going elsewhere. I'll be letting my insurance company know what poor customer service I received at Enterprise.
Daphna Gadoth: Aaron Collins provided exceptional customer service. My insurance sent my reservation info to the wrong branch and he resolved it and made sure I was in a vehicle in time to make it to a conference. He also gave me sound advice on how to navigate communicating with my insurance agency that really paid off. When I dropped the car off, he took the time to walk me through each fee and charge. I was very happy with the level of professionalism and care I received.
Josh Mattern: This place is a bit cramped and hectic but, as you will find with most enterprise locations, service is top notch! They got me out of one hell of a bond with some friendly service, and a great rate. Thanks guys!
A Ravishing Beauty By Lady Diamonds Boutique: Staff at the Downtown Lansing location is always outstanding! Excellent car selections super clean cars. Really friendly and very convenient.
Carla Esteves: Best customer service I’ve had in a while! The staff is phenomenal! And the cars are clean and reliable! Outstanding
Jeremy Hartsock: Good service 👍
Tahir Haddad: great
Kristyn Olson: Good service. Rental cars were limited. I still liked this place
Ashley Shipley: Aaron's customer service is phenomenal. He made it quick easy and painless to pick up my rental.
Aman Todi: I love the customer service and the affordable rates. The staff is very friendly.
Musa Tukurah: Great guys to work with. I needed a truck in a notice and they went all out to make it happen even though they didn’t have any on ground when I reached out to them. Very professional and cordial.
Allen Wicke: I rented a truck from this location for 1 week. I brought the truck back 2 days early under the premise that I would have my final bill adjusted accordingly. When I got home and checked the statement in my email, I found that I had been charged for the full week. I think it would have been proper, and prudent for the person who took care of me on my return to have notified me that there would be NO refund at all. I took the truck back with a half tank of gas (I received it with an empty tank). If I had known that I was forfeiting 2 days of my rental agreement, I would have certainly kept the truck till the rental week ran out. I consider this to be very underhanded, and disrespectful. I have rented from Enterprise exclusively, and have always been satisfied till this occasion. I will not allow myself to be taken advantage of again by this company. I feel I have no choice but to rent from a different company from now on.
Amy Walker: They perfer to deal with the male in the family.
Dan Dinolfo: Had a rental confirmed by them, but when I showed up they didn't have it ready. Said to come back in 4 hours or pay $20 a day for an "upgrade". I had dropped my car off at a body shop that morning and gotten a Lyft ride to the store. My house is 20 minutes away.After I pushed back, they "found" a cheaper tiny car and said to call back in the afternoon and they will have a mid-size car I can swap it for. I called back and they basically blew me off. If I call them and ask to rent a new car with a phone number they don't have on file, they magically have the car in, but apparently, they don't want to rent the cars for "insurance" rates. Bait and switch.
Salil Dua: Exceptional customer service from Branch Manager Alonso Acosta and his regional mangager Shawn. My meeting in Detroit suddenly got moved to an earlier time. These gentlemen made special arrangements for me and even gave me an upgrade. These guys are personalable and professional. I highly recommend this Enterprise Branch
Ivey Matter: The web site said to fill everything out online and then pull up with 4-ways on and it would be easy peasy! Well I did everything and they never came out! 😡. I had to go in and answer all the questions (I had filled out online). When I commented that it didn’t work as it had said it would; they just said oh yeah, people didn’t do it right. They were not exactly the politest people either! Disappointed during this Covid time.
justin johnson: The people are so awesome there they did a great job and getting me a car
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2. A&A Rent A Ride Inc - Lansing
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· 24 reviews
2009 S Cedar St, Lansing, MI 48910
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Valerie Herrera: They never answer the phone 🤦🏽♀️
Matt Jersey: A&A has been there for my family on many occasions. Always a clean dependable ride. David Johnson does a great job keeping the cars up and helping when he can. If you find yourself in a jam and need a good A ta B car, this is the place. Reasonably priced. 100% recommend.
Mark Fischer: Awesome service great car and very low cost. A+ in my books
Brian Johnson: Parking lot was empty, no cars available. Friendly service.
Shalonda Yarber-blodgett: After both emailing and calling went to rent a car for a week. You could clearly see vehicles in the garage but was told that there were no vehicles to rent and they wouldn't know when I would be able to rent one.
Jean Neil: My son rented a car
Cherry Cottrell: Best rent a ride services
Kathy Mckee: These guys were great I resent a vehicle from them while my car was being repaired these guys were great they had a leni ent return policy and they were courteous kind in the rental was pretty cheap I went from these guys
Suzanne Lawrence: Dropped a friend off.
Jennifer Trefry: Great service and staff
Todd Emerson: Good deals. Rented from them several times and my wife and I have no complaints.
Joel Osborn: My dad and I thought they were on drugs. Very unkempt office. No cars available at all
Johnail Osborne: No new cars
Tyrone the 3rd Townsend: I am currently renting a car for the first time and they were VERY PLEASANT and FAST with getting me into a vehicle! Washed it before I left and everything! The cost of my rental car for 1 week is equivalent to HALF the cost of AVIS, Enterprise or any of theBIG BRAND COMPANIES! Happy Customer here!Mrs. Townsend
Beauty: My experience with them is nonexistent..I ran across this company's name while searching for a place to purchase a vehicle..after reading the reviews I was highly disappointed at the owners responses on the reviews I find those responses were highly unprofessional..unless the owner has changed or has become more professional..I think I will take my money elsewhere.
Dorral Goforth: Buyer beware. You get less than you pay for. I purchased a vehicle for a lower price here than I would have paid elsewhere - and the vehicle looked a bit nicer. I knew that there had been some body work done - the new lens on on headlight and fresh paint around the hood and along the rocker panels were indicators. However, I didn't expect parts to fly off the first time I took the vehicle on the expressway. Then, when the battery went bad, I was stunned to discover that the battery had a "patch" of rubbery material on it that had failed! Are you kidding, patch a battery and shove it back in where it wont be noticed, rather than replace it with a new or even used one?Bottom line is that there are few "good" used car lots in town - but this is probably the worst.
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3. Feldman Chevrolet of Lansing - Lansing charter township
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· 2143 reviews
2801 E Michigan Ave, Lansing, MI 48912
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Meredeth Brewer: Excellent work Cameron!
Jose Salinas Jr.: Great Staff , Kent Booth is easy to communicate with you, always knows are needs, Great customer service. Love our New Car!!!!
Bobbi Brandt: If you are looking for a vehicle and want someone who will go the extra mile, I highly recommend Tristan Chamberlain! He renewed my faith in salesmen. He's one of the good guys! Even though we didn't end up buying from him, I would go back to him in a heartbeat!Thanks Tristan for all your hard work!
kris Hardin: Very friendly staff. Used the shuttle service and he was really nice and knowledgeable
Liz Huston: Aaron was right outside to help me with my appointment with excellent customer service
Lynnette Farr: Derek went over and behind to help me out when I was in crisis. He definitely takes care of his people
Rebecca Hallman: Josh Johnson was an amazing Salesperson to work with, he was very informative and really helped us understand all the steps of the purchase process!
Joy Wemyss: Good customer service.
David Trippett: Great service and good people!
Fern Alaniz: Very friendly
Ryan Frost: Cameron was very professional throughout my experience. He made sure I was good to go when it came to my loaner vehicle, kept me up to date on how my vehicle was going, and made sure to answers any questions I've had.
R H: My service was excellent! Camron took care of my needs from start to finish. He is my go to guy at Feldman's.
Amber Maree: Cam was awesome. Great customer service from him!!
Paul Nagel: Stefan, my salesman and finance guy Zach made the process fast and easy.
Curtis Reed: Good work. Very poliite and knowledgeable
Kaila Wineland: Service was fantastic! Super convenient and fast, even brought my car to me and cleaned it! 100/10
ann smith: There are truly no words to describe the amazing service I received from both my salesperson Emily S. And the manager Joe R. They both went above and beyond to get me into my dream vehicle. The process was fast, I wasn’t pressured to buy and they didn’t push me to buy extras I didn’t want. I will be a return customer for life!! Integrity in a car dealership is exactly what keeps me coming back. Thank you again for everything!!
Mike C.: They were very patient with me. And listen to all my concerns
Carolyn Cochrane: I wish I knew the car I bought didn’t have all the extras on it that I expected until I bought it. A bit disappointing.
Mary Wilson: Everyone at Feldman is always very helpful and friendly. I would recommend your dealership.
Kylee Sevenski: Russell Byrd was exceptional! Highly recommend!
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4. Avis Car Rental - Lansing charter township
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· 50 reviews
2601 E Michigan Ave, Lansing, MI 48912
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Natasha Rogers: Friendly Customer Service
Jonathan Walker: Friendly and fast service. The car we wanted was available and clean. In and out service, everything you want from a car rental location.
Karen Rodriguez: I didn't even know that there was an Avis on Michigan Avenue, because I had just come from Enterprise.... Enterprise rental had a car on reserve for me and when I arrived there was no car. Needless to say I was very disappointed and so we google'd and found out that Avis was just down the street. After arriving the gentleman helping us was able to get us a car immediately! Now mind you it wasn't the car we hoped for, but nevertheless it was a car. Everything went fast and smooth and I am very grateful to Avis. I will use their service again.
K Washington: Once arrived at the office, I was given a car that had CLEAR damage to the front even though I had a reservation that was fully paid. Went back into the office and was told by the manager they had no other car and that she even needed a car. I was also told, being BLACK woman if I was having watermelon on for the holidays. VERY offensive. What this place needs is an overhaul of staff and training on how to deal with diversity. Clearly not every person that rents a car is in critical need of a car and to treated in such a way gives AVIS a bad name.
tiffany dean: I set up a reservation for 7/1/22 @1 got there the lady not only looked like she was high off of something but told me our reservation did not mean a thing. She told me even though they had vehicles on the lot she could not give us nothing. Only has one star because I had to give it
Ryan Wilson: Just terrible. Go to Enterprise.
Rhyan Kalinago: Another company had overbooked/didn't have the vehicle they promised and screwed up my plans. The staff here at Avis hooked it up for me in the very last hour on a time crunch and saved my weekend. Can’t thank them enough, much appreciated!
diquan: After jumping through hoops with Enterprise I took a friendly suggestion and ended up renting twice from this location in the past week!! I never write reviews but Stacy was extremely accommodating and I felt like her and Allante actually gave a damn about my situation. Thanks again, I'll be back for sure!
Ron Creager: Rented an SUV, through Avis, via a 3rd party called EconomyBookings.com. I don't think I even knew I was going through a 3rd party sight but regardless, this is an Avis booking. One of my colleagues is arriving a couple of hours early so I called Avis to add his name, so he can go get groceries, open the vacay rental, etc.This is where the problems started. Avis would not allow me to change add a name either via phone or website or the app. I tried several times and they said I had to go through Economy Bookings. Called them and they said they cannot do this without cancelling the reservation and possibly losing the SUV. Catch 22, as we need an SUV for this ski trip.Finally someone from Avis corporate says to call the local branch I am renting from. I have tried Several times, at different times (not busy times per the website) and after a lengthy wait, the call always defaults to the national call service (somewhere not in the United States).Effectively, I was not able to add another driver to this rental...seemingly the simplest possible thing to do... and will have to do so in person, creating a situation where my colleague has to sit around and wait for a couple of hours. Just unnecessary.The worst part is that I tried so many times to get a direct person from the branch on the phone and it is Impossible.Lessons, don't rent from a third party and don't expect any customer service from Avis. 3 hours of my life I will never get back!
Kara Grace: The employees at the counter are amazing! Helpful, kind, and clearly dealing with a lot. The reason I gave a one star review is because Avis does not stop bookings after they have been sold out which leads customers to believe they will for sure have a car, then get there and find out they are out of luck. This happened to me and it messed up my entire weekend. I felt terrible for the girl behind the counter. I totally understood it wasn’t her fault so there was no reason to say anything, but as I walked in someone was just finishing up yelling at her over this same issue.I think management not supporting their employee here is absolutely disgusting. There needs to be a new policy so cars aren’t oversold, and in the mean time make it more obvious that *** an online booking doesn’t actually guarantee anything *** so people leave the poor employees alone.Once again, desk staff was helpful and kind 10/10 but everything else?? 0/10
Jenelle Ordiway: Not a bad place to rent from
Melissa Ann: I didnt get the name of the girl that helped us check in my rental vehicle today but she was very nice and patient with us as we needed to change our drop off location at the last minute. In a time of a family emergency, she was the light to our tunnel today. Thank you for your kindness.
Marilyn Hester: I did not have a great experience with Avis I don't know why so another I get a card it smells like marijuana or cigarette smoke or I get a car it smells so bad and it's not clean thoroughly customer service is not up to standard when I go to places and the airport or even locally I have experience rudeness and counterpresence being not acceptable I really think they need to work on making sure that their cars are clean and smoke-free for customers and making sure that they're counted presents is happy and cheerful in spite of
Brandon McClain: Booked online through a third party website we got a great deal. Although it was busy it was fast friendly and got a nice vehicle.
Rob Kelly: Rent frequently from them, they consistently hand out vehicles a class lower than you pay for. Make sure you are getting what you paid for or they will gladly just take it from you and give you exactly what u didn't want
TD Ingram: Only reason for the one star is the fact that I actually received a vehicle. The how, what and why are a totally different subject and would not give any stars for.Your customers may sometimes need to extend a vehicle due to their employers and wanting them to stay a longer period of time. So changes may happen. You should atleast give a listen and try to work with them where all parties involved benefit, not just your company leaving a customer on the street in a different state.
Ahlam Hassan: Office Clerk/Manager is extremely professional and kind. He was prompt and helpful! I was in and out without a reservation in less than 15 minutes with a great deal! So awesome I got the car I wanted. Will rent from this place again!
Chaundra Harris: Just recently rented a car and everything went smooth and fast. Thanks for the great customer service
Narendra Mishra: Nice service
Shafaat Mehedi: Don't rent anything from avis. They are cheater. They took my money, by not providing any roadside assistance and charged me $365.70 and telling me I didn't tell them to help when I had flat tire issue, where I called them 3 times for help.
Karen Thornburg: I would look elsewhere for a rental car. We were jerked around when we tried to pick up the vehicle. I would not recommend them to anyone
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5. Avis Car Rental - Clinton County
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· 130 reviews
4100 Capital City Blvd, Lansing, MI 48906
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Craig M: When the car rental place next to Avis dropped my rental, there is only one, Avis!! They have always been there when I need them and superior service!!
Marino Vang: I usually don’t leave negative reviews, but I felt the need to this time. Reserved a car and fully prepaid only to find out it was given to someone else. The only options were a pickup truck or 12 passenger. Was not notified of any changes. Horrible.
Aleks Sanford: I reserved a car from here the I never picked up. 3 days later I start getting calls and letters claiming I stole their car. Turns out it was exactly where they left it. Still got charged for 3 days despite the car being checked out and back in on the same day and showing 0 miles on it.
Debra Gonzalez: Great pick up and drop off at airport location. Smooth ride on 12 passages van.
Sonja DeJesus: 30 minute wait for an employee to show up. Made me late for my appointment.
Dibakar Roy: Worst experience. The old lady is very rude and is racist to people of color. Worst vehicle, waste of money. Try Hertz instead or Budget (Michigan Avenue) location.
D Sparky: Left prescription glasses in rental. Called 1/2 hr after car was dropped off and was told car was currently being cleaned. Agent said she would check with cleaners and call back. 5 hrs later still no call so I called back and was told they know nothing and I’ll have to call back tomorrow since it was close to closing. In the meantime we risk having the vehicle rented out again. Talk about poor customer service!!!!!!
Tim Moore: Avis has a good selection of vehicles and they are always in good condition. They are the company I use whenever I need a rental.
Gordon Shepherd: Avis treated me great. I was rear ended in Florida and it could not have went any smoother getting me in another vehicle and back on my way.
Ana Rios: Una Reserva de Ultima, con un terrible climate en MI, un excelente servicio y un buen carro, llegue a mi destino feliz👌
Eugene Guillory Jr: Everyone was very nice and helped with everything. I really loved the customer service. Thank you again for making my trip great.
Dennis Shippy: DO NOT PREPAY YOUR RENTAL. You will not get a refund of your prepayment if you turn the vehicle in early.
Rachel Baratono: We rented a truck to drive in a MI blizzard at Christmas. The vehicle had no rear defrost, no rear windshield wiper and vibrated when driving. Definitely should not have been rented and not safe for driving in a blizzard. Spoke with Debra at the Lansing Airport who promised me a call on a specific day about a refund. She never called. I called the day after my promised call never came and left multiple messages for her. The girl who answered said she gave her my message but she never bothered to call me back. Very disappointed in the service provided by Debra and in the unsafe vehicle we rented.
Jason Blake: Charged $4 for fuel service when the car was returned completely full is the kind of policy that will keep me from renting from Avis in the future. (drove over 100 miles so filled up before returning) There are lots of rental car companies that don't do this so I'll avoid Avis next time.
Nate D: Vehicle pickup went smooth but the drop off was a weird experience! The customer in front of me waited for almost a half hour for someone to come to the service desk; I waited 10-15 minutes. The customer in front of me called corporate to see what to do since the employee was no where to be found but they were no help. I called the number for the Lansing location but no answer. Eventually, the 3 customers in line asked the rental company next door if we can just leave our keys somewhere to return our vehicles since the employee seemed to be missing. This was my first and likely last time using Avis.
wendy hardin: The staff was very friendly, but read the fine print!! I rented the car for 2 weeks and had medical emergency and had to fly home 3 days later.. got $0 refunded outta almost $900
Cynthia Palace: The people were great the car rode like a smooth car. No complaints. We all loved it.
Robert Bergquist: Worst experiece ever truck was damaged and smelled like pot!
lisa moody: Needed a short ride from Lansing to Detroit and Avis came through with flying colors. It was cheaper than a car ride service, even with the drop-off being different than my pick up location. Employees were nice--Circumstances forced me to arrive much earlier than expected and, even though they mentioned it, they were not at all put out by that inconvenience. And they gave me a great car. I think this is my new go-to car rental company!! Thanks for making this an easy, seamless experience, Avis.
Quinten VanValkenburg: If I could rate a zero I would this is the reason why. Rented a Ford transit paid in full with no mention of credit card requirements. When I showed up they said I needed one in my name even though the website didn't require it. Now I have to wait a week just to get a refund. My son graduates November 4th from Marine camp. Because of the lack of information I'm now going to miss it
Dale McCord: 2022 09 17 = Smooth experience doing a one way drop off, 24 hour rental, from Muskegon on a corporate account to Lansing.Super easy parking lot located just after pax drop-off super convenient right next to terminal and walk in. Avis parking spots line next to closest to the road.Very nice and efficient staff at both locations!A pleasure to try out a new chrysler mini van with all the fancy safety features like auto braking and adaptive cruise control worked wonderfully. Excellent mpg also for a mini van.
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6. Spartan Toyota - Lansing
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· 1505 reviews
5701 S Pennsylvania Ave, Lansing, MI 48911
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tbone X2c4732: Great as always
michael bower: Gerry is Uber-efficient, genuine and always takes great care of us! We’ve purchased vehicles from him for nearly 25 years and it’s always a great experience.
John Lorand: We were greeted professionally, and the service was completed in an hour.
Jennie Brussow: Quick,courteous and professional
MikeAndVicki Anderson: It is always good to come to Spartan Toyota for an oil chnage. Thank you
Patricia Taunt: Great service and quick!
Deborah Lincoln: Very thoughtful ,knowledgeable, helped explain what was being done with my car.
Jeff English: 50000 mile checkup. Fast, efficient. Great service.
Howard Vogt: Easy in and out. They did the 6 month maintenance and tightened a bolt on the rear wipper arm.
Eric Washburn: I received friendly and professional service as usual; Dominic was friendly and got my vehicle taken care of quickly!
Bill Perry: Love Spartan’s Service Dept. Great folks with good experiences.
Bobbie Curtis: Great service. Friendly staff and I love that they wash your car after your service is do e
Rhonda Parks: Michael is awesome. He always takes good care of me. I would give 5 stars but I've had issues with service in the distant past but they have been steadily making up for it.
Dennis Moreno: Laritza helped us out get the issue w our car figured out!!!
Witold Nazarewicz: Great and prompt service. Thank you!
Lexi Ralya: I recently went in for a service check and tire rotation and the process was easy and quick! Everyone was helpful and I was able to make an apt for within 24 hours
Ollie Sanders: My Service was an excellent experience.
Donald Chubb: I had routine service on my Tundra yesterday. Terry M. set up my service which was completed when promised. He discussed my concerns with professionalism and patience. I look forward to my next service.Donald Chubb
Michael McKimmy: Perfect job and customer care!
Scott Ratterree: Excellent and timely service! Dominic did a superb job explaining services etc. Well done
Douglas Berry: Great people! They said that they would come down to Jackson to pick me up if I didn’t have a ride.
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7. Lexus of Lansing - Lansing
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· 618 reviews
5575 S Pennsylvania Ave, Lansing, MI 48911
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J. Robert Courtney: My first experience with Kenneth was very favorable. He is a consummate professional, very personable, and goes above and beyond his duty to make sure his clients are satisfied. I would highly recommend him.
Curtis Smith: Nick kept the experience enjoyable with little to no pressure
Rebecca Ethridge: I recently purchased a new Lexus from Client Advisor, Nick Parks. Nick was extremely professional and worked hard to find the specific car I was looking for. He communicated frequently with me to keep me informed of the car's status. I appreciated the personal attention afforded me by Nick and Serra Lexus of Lansing much more than other dealerships I've dealt with in the past.I am very happy with my purchase and look forward to working with Serra Lexus in the future.
Robert Bielski: Spencer was an excellent salesperson. Helped me with decisions and attended to all the details required to drive my Lexus home.
Melanie F. Lewis: Nick was very personable, well spoken, and easy to work with.
Bryan Goetz: Great service you would expect from a Lexus dealership!
Linda Calvo: Ron Dodd is excellent! He knows the vehicles he sells and tries to help his customers find what they want as well as what's best for them. Ron also has a great personality for the position he is in.Many thanks to others on the sales staff as well for teaming together to make my buying experience a pleasant one.
Lloyd Brinson: Had a great purchase experience at Serra Lexus Lansing this week. Special thanks to Nick Parks who made it happen. Nick is very knowledgeable and was most helpful, patient and courteous. He answered all my questions and bent over backwards to find a way for me to complete the purchase of a great car. I drove over 70 miles to buy this car and it was well worth it. Many thanks to Nick and his team. I would give him a rating of 10 out of 10 if possible.
Duane Dunlap: Enjoyed my CPO buying experience with Spencer and the other Serra team members. Very professional and attentive to all my questions. Value and appreciate attention to all the buying details. Would no doubt rank Serra high on my list of Lexus dealers. Would visit them again.
Lev Raphael: We've been leasing from this dealership for twenty years and our latest experience has been another smooth ride, pun intended. We found Nick Sparks easy to work with, informative, and friendly. Ditto Brian, Noe and Grant. Everyone there seems upbeat and there's no sense you're being pushed to make any particular choice: it feels more like a shared journey. We got the deal we wanted--and ended up with a better NX than we had been driving.
alejandro f investigador de UFO y otros temas: I am very satisfied with the purchase of my car thanks to the very professional attention they gave me. I recommend them. Thank you.
Bob Jones: There are not enough superlatives to describe the outstanding experience I had with Mike Spencer and Serra Lexus service. Absolutely one of the best customer experiences I have ever had.
Tangie Gary: April 15, 2023 I pulled into Toyota service at 5:50pm because my brand NEW 2023 Toyota Tacoma tire light came on. The serviceman said you have a flat and suggested I go to Discount Tire because Toyota service was closing and he had no one to help me. I didn’t have time to get to Discount tire before they closed at 6pm. As I was leaving Toyota service, they had a SUV parked blocking the exit where as I had to drive through the Lexus parking lot to leave. I parked my truck in Lexus lot and called my husband, when he arrived he started the process to change my tire meanwhile Lexus employee Brian -Manager came and offered his assistance what a nice guy/human. Brain went above and beyond to help a Toyota customer when Toyota didn’t have the decency to help a disabled woman. Five stars for Brain ⭐️⭐️⭐️⭐️⭐️
Linda Clark: The new owners of this dealership have brought it back to it's former glory. The brought in the most awesome service manager - Mike Spencer. He gives you top flight service and is caring about every detail and most importantly, the customer. I am so happy that the people who own it now really seem to care. Thank you!
Angela Lewis: Spencer was AMAZING. I handled everything via email and phone because I love out of state. When I arrived, Brian took great care of me on the financing side.
Greg Bell: Nick was great to deal with. I purchased a vehicle from out of state, and we completed the deal over the phone, including a car I traded. Nick listens to your requests and addresses each item in a timely manner. It was nice to deal with someone who listens and addresses your requests in a respectful manner. I would not hesitate to purchase another vehicle from Nick.
Dirk Vander Ploeg: Don was great to work with! Very knowledgeable, great follow up. Fast and friendly service! Thank your Don!
Michael McClendon: I enjoy having my Lexus serviced by Serra Lexus. The service team is great and very friendly, and they always give great information on the work done and that needs to be done soon.
Basil Anosike: Excellent customer experience! Nick was very friendly, knowledgeable, helpful, and has wealth of experience in customer service and the business.
Steve Holmi: Issue w/ headlights on new NX350 was reviewed - will monitor things and revisit the matter on next scheduled maintenance if problem persists. Other than that everything was fine with Ken and the rest of the Lexus Service staff.
Linda Limoges: Unlike any other car purchase I've experienced. Everything went smoothly, Ron wasn't pushy at all. He was very pleasant, he let us decide. First car salesman that helped us feel good about what we were ready to do. Thanks Ron
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8. Budget Car Rental - Clinton County
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· 127 reviews
4300 Capital City Blvd, Lansing, MI 48906
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Victor Vallejo: Custom customer service's great.
Jennifer Kortgoede: Great company! Our experience was wonderful and the staff was so friendly, healthful and funny!! Pick and drop off were so easy and it made this a no stress part of our trip!! Thank you!
robertscott1068: Poor customer service for a corporate customer. Offering one type of vehicle when booking, but only having the expensive models available after arriving is bait and switch. The rep didn't price match. Poor customer service.
Seybion B: Customer service at the landing airport really sucks. I came in today 01/27/2023 as we’re walking in the lady at the front desk looks at me and my sister goes to the back we’re just standing there looking for a bell to ring we’re waiting probably about 10 minutes I see there’s a number to call. I called her she comes out and say you don’t have to call I seen you guys on the camera. Smh REALLY!! After that nonsense. We then try to complete our reservation and pick up the car and everything which we’ve done plenty of times before and this lady was so rude telling us that we cannot pay with my sisters card even though we’re both on the reservation it had to be my card which we’ve never had that happen before we rent to cars from them so many times, so she tells us we have to call Expedia to get it put in my sister‘s name and me as an extra driver, we call Expedia and they tell us they can’t do that so we end up having to cancel And she just walked to the back and said OK I’m done. You guys can go now With an attitude. We went straight to enterprise rented a car no problems took 15 minutes.
Tasha Spagnuolo: 11/12/22 I showed up today around 1030am for my business work car rental and The woman at budget/Avis car rental had to be one of the rudest ladies I’ve ever delt with. I believe her name may have been deb.I booked this rental a week prior and and it was paid for by corporate work card I had my ID, my debit card, and my work ID. But because I didn’t have a plane ticket out of Lansing air port she told me I couldn’t use my debit card and had to use a credit card. Even tho it was already paid for by company on company credit card and my ID didn’t match the company credit card obviously. So she rudely dismissed me and I had to go somewhere else.Also this Avis budget is my company’s preferred vendor we use ALL the time as of now you will be loosing our business. Mind you I was dropped off to airport to get rental car for work and had to Uber to another location that would actually take company credit card and my ID. She didn’t recommend anything or try to help at all! I would not recommend going here at all
Beth Haisley: Great car, friendly staff. Fast and easy check in and check out
Doug Burruss: The process to have to jump through hoops to rent a car.
Kent Beeksma: I booked with Expedia and arrived at specified date and time and service was quick. Vehicle was clean. Once completed I returned on specified date and time and was quick return.
Candice Durr: Budget Rental is wonderful! Good prices, professional, and friendly. I will definitely rent from Budget again!!
Ruby Gutierrez-Mays: Worst customer service experience by the manager, no professionalism and terrible mannerisms. If I didn’t require a vehicle that day I would of walked out!
m vernon: Customer service rep showed an obvious lack of enthusiasm for my business. I waited 15+ minutes to receive a rental car. No apologies. When I returned the vehicle, the same rep asked "Me" to return to the vehicle to record the mileage (at all other rental services that I have used, this is a task that the rep takes care of themselves). Disappointing.
Fahmi Dwilaksono: Good service, the vehicle is in good condition
Jeanette Cox: I usually rent from this location and have never had a problem. This time, upon arrival, the counter was unattended, so I was late getting to my event. The vehicle was dirty--especially the insect-stained windshield and then, there was no windshield washer fluid. Also, the vehicle felt and sounded loud--as if it was overdue for service.
Wes Baker: Great people to work with. They have always had my car ready. It is always a well maintained reasonably equipped vehicle that performs as needed. Thank you!
Jerry Belligan: Phone has been disconnected....
Lenny Robinson: I scheduled a car rental for 8:00 pm and when I arrived the desk was closed. I woman who I assumed was a worker told me it was too late and I would need to come back in the morning after I had prepaid for my rental. I will not rent from them again.
Jason Causa: Worst experience ever from a car company. Reservation for vehicle pickup, get off the plane, and the counter is closed! NO ONE there to get me the vehicle! Why take a reservation if you can't have anyone there to deliver the car! Ruined entire trip as all other rentals sold out. DO NOT trust your reservation with this clown organization. Totally unreliable.
Scott Hathaway: Woman behind the counter was less than pleased to have to help us with a with a rental that was reserved and told us to come back tomorrow even knowing we drove an hour to pick up the vehicle absolutely disgusted
Debra Johnson: Paid for rental using Bank Debit Card. Found out when I arrived to pick up car that a CREDIT CARD was ALSO required. What if I didn't have a credit card (which at the time I did not)? I had to call my son who lived in the area to return to give them a credit card. Extremely inconvenient. Also beware of hidden rental costs
Jenelle Ordiway: It's ok
Alan Stewart: Car broke down out of state and it took over 6 hours (12:30 pm-6:30pm )to get it resolved and I was at a convenient location at a gas station next to freeway. This caused me to extend travel and need a hotel plus miss a key meeting. The issue was related to Budget's dispatch services rather than the Lansing Capital Budget office.
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9. Shaheen Chevrolet of Lansing - Lansing
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· 2721 reviews
632 American Rd, Lansing, MI 48911
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Kevin Romanchuk: I had the pleasure of buying a jeep from Shaheen Chevrolet. I drove 90 miles to make make the purchase! You might think I am crazy for doing that but meeting Tad and Dylan was well worth it! There was absolutely no pressure and I felt privileged to buy from them. Shaheen Chevy is top-notch all the way around! If you need a vehicle, take a ride to Lansing. This place will take care of you!! Thanks again to everyone at Shaheen. You guys ROCK!!!
Rayce Jacobs: Car has been there for over 3 weeks. Poor communication having to order parts after the date I was given for it being finished. Called multiple times asking for updates which took days to receive call back. Decided to take it here after Graff quoted me $400 more than Shaheen on a part, After all of this I am dissatisfied with my first visit to Shaheen. I’m making a car payment on a car I haven’t had all month 😅
Amy Martin: Rob Lucas was helpful, knowledgeable, and I felt very comfortable working with him. I would recommend Rob and Shaheen to my friends and family.
Sherita Riley-Coleman: Robin and Troy were wonderful! They were very patient and went the extra mile to ensure I was going to be happy with my decision. I appreciated their honesty and diligence. Thank you guys, your AMAZING!
Bryan Bach: Timely, professional, best dealership anywhere!
Nic Outdoors: Very awesome, problem solved very fast 👍
L Waara: Ken was wonderful,as were Niclole and Lenny.Friendly, knowledgeable and professional. I would highly recommend all 3.
Mike McFly: Firstly I had a 10am appointment and my car was up there all day and no one looked at it till the next day and my tech kept telling me my car was next up when I called twice in that day only for no one to check it out till the following morning…Second after almost a week my car was complete with damage to my dash and they left my car so dirty! I really don’t think I would ever due business with you guys ever again. I had to pay 2600 for a repair and they couldn’t even take the time to clean up my vehicleClick to Copy
Bill Zaagman: Very friendly and helpful staff!!! Shaheen customer service is awesome!
Richard T: Staff is always friendly, never pushy. Facility is always clean.
Luis Martinez: It was a long journey for my vehicle, but Chris Paulik made sure I was taken care of! He did his best to keep me up to date with everything! Absolutely amazing staff and super friendly, made it easy to understand how things were going to go down. Tad Tuckerman was a HUGE help for when my first choice of vehicle fell through. Thank you!!
Patrick McKearney: I have worked with John Rausch for my last 2 cars and he always treats me great!
joe audia: It was a great experience everyone was very cordial and easy to deal with. It was a very smooth and easy experience Jack Van Pelt was great to work with.
Brad Bazzett: A big thanks to Lenny Ezzo and Dave Wright for taking care of my new car purchase! The drive was worth it thanks again Brad Bazzett!
Jimmy Emmons: Very helpful
Travis Carrick: Excellent service from the moment I showed till the moment I left with my new truck! Thank you Dylan Sells for making e erythinf easy and worth going there!
Skeeter Verasammy-Parsons: Very good service and fast
Todd Weidner: From my salesman to service nothing but professionals.
Evelyn Lynn: Our salesman, Lenny Ezzo, of many years and numerous auto purchases was awesome as always. Also Jeff found additional rebates for us which was very much appreciated. Chris Davis in finance explained all of our options and was very informative which made everything go smoothly. Great team!
Gordon Beachnau: Smooth
Brian Saal: Very good customer service
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10. Budget Car Rental - Lansing charter township
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· 104 reviews
2601 E Michigan Ave, Lansing, MI 48912
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11. Enterprise Rent-A-Car - Clinton County
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· 105 reviews
4100 Capital City Blvd, Lansing, MI 48906
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12. Car City - Lansing
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· 393 reviews
6540 S Cedar St, Lansing, MI 48911
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13. National Car Rental - Clinton County
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· 58 reviews
4100 Capital City Blvd, Lansing, MI 48906
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14. Enterprise Rent-A-Car - Lansing
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· 309 reviews
6001 S Cedar St, Lansing, MI 48911
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15. Paradise Motor Sales - Lansing
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· 1122 reviews
5520 South Pennsylvania Avenue, 8212 W Saginaw Hwy, Lansing, MI 48917
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16. Zipcar - East Lansing
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· 3 reviews
Parking Lot #73, East Lansing, MI 48824
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17. Shaheen Cadillac of Lansing - Lansing
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· 488 reviews
650 American Rd, Lansing, MI 48911
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