Best Recreational Vehicle Rental Agency Lansing Near Me

Nicole H: We rented a trailer from Sam to take to the Upper Peninsula for a family vacation. Great experience working with him! They made it easy and we would definitely rent from him again. Thanks Sam!

Lisa McCarron: In a bind, looking for a place for my husband to live while working at the hospital during the beginning of the Coronovirus , I was introduced to Sam. He brought a rental out right away, set it up and showed my husband how to do everything. Because of Sam's kindness, my husband was able to stay in our driveway and we were able to see him even though he couldn't come in our home. Sam was kind, accommodating and very empathetic to our situation. We will turn to him for any of our rental needs in the future! God Bless You and your Family.

Blair Settle: I've rented from Mason Trailer Rentals twice now for my daughter's horse shows and each time it has been the best experience. Sam is always very helpful and only a text or phone call away for anything I need. The shows are usually packed and he always gets the camper there before anyone else so I always have prime parking. I will definitely use his services in the future for all our horse show needs!!

Cale Hodder: I rented a Trailer from Mason Trailer Rentals for my daughters horse show at the fairgrounds. Sam was incredibly helpful and had it all set up for me the day we arrived. I couldn't have asked for a better service.

Daniel Lowetz: I’ve know the owner of Mason Trailer Rentals for a long long time and know him to be a kind, caring individual whom I would highly recommend anyone do business with. I know without a doubt that you’ll be leaving a five star review yourself after you rent your next trailer from him!

lisa mcguire: I was looking for something different for the MSU/UofM game this fall- Sam was super helpful with his services. He made planing the tailgate super easy for me. I am so excited to use these beautiful campers and will be booking a few more dates this summer for sure! Highly recommend these folks!

Guardian IAM: Phenomenal, great and fun experience!!

Laura Hillaker: Very disappointed that the service and parts department is not open on the weekends. Would prefer to support local businesses but impossible when they do not offer weekend hours. Salesman was not interested in helping us since we were not shopping for an RV.

GrayBeard Castle: Locked up, so no window shopping on the weekends. When you actually have time.

Robert Jones: Good friendly service

Pat Robinson: Thank you for helping us purchase our new Jayco. We found the trailer displayed at at RV show in Lansing MI; we fell in love with the Jayco Jay Flight SLX 195rb.Both Dan and Ryan working at the show were very friendly, helpful and amazing.We were able to put a down payment there, and pick up our new trailer about 2 weeks later. Our showroom rep at the dealer was Ryan K. He met us at the door and was very friendly, a bit disorganized perhaps as he had us in the financial office to sign before we did our walk-through inspection. I had also specifically asked him on the phone what size trailer ball we needed and he told me 2 5/16, which I ordered before going to pick it up. To later be told it was a 2 inch ball by Jared. Ryan denied telling me the wrong size at first. As a result we had to purchase a 2in ball from them. Would have been appreciated if Ryan had offered to cover the cost as the original purchase was made based on what he told us. The trailer had been washed and the vent cover we asked to be added was installed. They did have to change out the water heater cover as it was bent which they did at no charge. The inside was clean, yet there was some drops of the winterization fluid left in the tub and sink.Jared in the prep area was very nice and helped us get hooked up and underway. Only question we will be calling about is whether or not we were supposed to get a wheel to go under the hitch along with the flat plate. Hoping if the wheel was forgotten it can be shipped to us, as we live 2 hours from the dealer.Mike W in the finance department was great. Explained available options and got everything squared away for financing. Thank you everyone for assisting us.

Morgan White: Took like 2 months to get my plate

Yaby Boda: **UPDATE**After this review was posted, Gillette's had replied to it stating that someone would be contacting me about these issues....nope, just another lie.Additionally, the service manager assured me they would be sending me brand new puck lights to replace the used ones they sent me......also another lie.Huge mistake buying a new RV from Gillettes, sales went well but when it came to the service..oh boy, it's like the owners, managers and sales reps all brought their children to work, put them in a room and called it the service department, that's how inexperienced, unknowledgable and flat out lazy these guys are, 9 months! Thats how long it took them to fix 7 puck lights, one leaky window seal, a huge gaping hole directly underneath the goose neck drain of my bathtub that leaks right into the insulation and wood frame, A gaping hole in the wall where the slide out was cut out during manufacturing(it looks like someone lost control of the jigsaw that they were using) a leaking propane tank pigtail connector, broken refrigerator door latch and some sort of fluid oozing out of every spot where there was a nail in the interior trim. 9 Months they had my RV and the only thing they fixed was the leaking seal on the window, 3 of the 7 Puck lights, the refrigerator door handle(which broke again two days later) & the pigtail, they ran the clock out on my warranty with their procrastination and constant lies about waiting on repair authorizations that Jayco themselves said they never filed or were just not even required or part orders that Jayco confirmed were never placed. This was 2 years ago now, fast forward to just the last couple weeks and they finally sent me the rest of the puck lights although I received used puck lights and Jayco confirms that they didn't order them from them and that Jayco doesn't stick used parts nor do they send used parts to dealerships or retailers, so another lie from Gillette's. I would just steer clear of this place altogether it's a headache nothing but a headache.

Andi Harvey: I cannot say enough good things about Gillette's RV! After a disaster of a day at Bish's in Coldwater, I reached out looking for a specific camper that Gillette's had on their lot. They were incredibly fast, efficient, and when I arrived to purchase my camper, Stuart, Alec, and Kyle were all EXCEPTIONAL to deal with! Not only that, my camper was BEYOND clean, prepped, and ready for me. They take great care in what they do, and it shows. I can't wait to purchase another RV from them!

Tabatha Surfass: Very disappointed and frustrated with Gillette! We were attempting to purchase an RV and put down a $500 deposit to hold our chosen RV while the bank was reviewing our application. After the bank responded with their offer we had to decline it because it contained too harsh of terms for our current financial situation. We were informed by Gillette that they would refund our deposit of $500 (that was in June). I have called multiple times and each time I am told it will be completed or that their GM is on vacation and he will approve when he gets back. However, each time I call back to check on it I get another excuse or empty promise that it will be done. Starting to wonder if the GM is even a real person or is it just a way for them to avoid refunding anyone's money. I would avoid putting down a payment with Gillette if you are concerned about ever getting it back...also it is concerning that they continue to lie about $500...one would think that amount of money would not be so difficult for them to refund...makes one wonder if possibly they are struggling financially. Hopefully I can get my money soon!

Matt Bleicher: Bought a big coachmen trailer here a few years back. Camper is junk slowly falling apart after being properly stored. I've called several times for repairs and possibly buy trailer back....they don't call back. I would avoid and try somewhere else. Change my mind Gillette's........ Customer service is a joke....sorry change my mind Stuart........🤷

carmen smith: Brian was really nice ... we have not bought any thing yet but just checking around

Doug Potter: We got the new camper home and now the Jack's don't work the auto level won't work it has been 3 weekends that have been lost so far without being able to use it as you can't hook or Un hook it as it is a 5th wheel service after the sale is very very very POOR

Lexa Bell: We took our travel trailer here for a repair. We had fast, friendly service and a quick repair. We'll be back.

Melisa Horton: Gillette RV has always been there for my RV repair needs and prices are the best around. I would definitely recommend them to anyone wantimg.to purchase or need repairs. They are loyal to their customers.

A Se: We recently purchased a used truck camper from Gillette’s. We live in Tennessee and had to rely on the photos supplied in the for sale ad and also on the word of Brian, our salesman. So somewhat nervously, we paid a deposit and then waited while our truck was prepared here in Tennessee. A month later, we made the 500 mile trip up to Gillette’s.We could not have been happier with our experience there. Not only was the camper ready, prepped, and waiting, but two men in the service department, John and Mark, generously spent lots of time with us newbies and made sure every question was answered. Brian also did not disappoint. The camper was even better than he described. Even Kyle in accounting managed to find a creative way to make us especially happy.Often times, good experiences go unrecognized. But not this time. Thank you, Gillette’s!

Kevin Garner: I delivered a new camper here several times, they are always very nice and get me back on the road with in 30 minutes or less. Not like some dealers that treat you like trash and make you wait 2 hours.

joe couchman: Was dealing with Mike in sales wanted to purchase a used 5th wheel told him the payment I wanted to be under they could not deliver me the payment so asked him if they had anything in my price range and instead of working with me he said I will just give you your deposit back I guess I will be buying one from elsewhere

larry pline: The service repairs were done quickly and the staff was very friendly.

Tara Ekstrom: We just purchased a Jayco HT 28.5RSTS from Jake. When we arrived the 5th wheel was all set up, air conditioning on and ready for our inspection. Jake.was very detailed in explaining the operation and proper maintenance of our RV. Jake worked us such a good deal, we drove 2000 miles to take delivery of her. Staff was great. They had us in, out and back in the road with in the the hour. We highly recommend Gillette's Interstate RV, no matter where you live. IIt's worth the drive. Sure wish you guys were closer to us. We have had nothing but problems with the dealership here in our area for warranty work.

Tabitha Munday: Bought a 5th wheel 1 year ago. We bought the best warranty they had....needless to say we had to have the motherboard replaced, slides fixed, now we have 4 to 5 leakes( warranty did not pay for the slides, nor the motherboard). Mind you we have winterized the camper for the 1 winter that we have had it.

Beth Hedrick: We had service work done on our camper. They were very professional and explained what they could do and what we could actually do at home to save some money. We appreciate their honesty!!!

Norm Witte: Great trailers, great service, Andy is the best! We rented a trailer for two days to go from Lansing to Minneapolis to pick up, of all things, a trailer. Andy gave me careful measurements so that we could make sure that the trailer we were buying would fit inside his and everything worked out just great.

Scott Lash: Awesome help and not bad for the price

D Cook: Awesome pricing and Andy is a good guy!

Chad Francisco: I have used there trailers multiple times and have been very impressed with there service! Equipment is always in perfect working condition and Andy is excellent to work with. If you need a trailer rental I would highly recommend them 100% every time!

Summer Reed: Best rental experience of ever! I’ll never rent a trailer from anyone else. They exceeded my expectations in every way. This is actually the first review I’ve ever written in my life.

Jeffrey Campbell: Very courteous, helpful! Prices are super reasonable!

Chris Lawrence: Awesome experience. Andy is a great guy. I'll definitely recommend him and I'll be back when I need another trailer. Thanks Andy!!

Ryan Birchfield: They were a tremendous help, and so easy to deal with. A great place to rent a trailer.

R Harris: Easy

Kyle Turner: Nice person to do business with

Grandma Punter: Good service, they have all kinds of trailers for rent

Erica B: Great rate and Andy is very nice and accommodating!

Brent Nolan: Great price on renting a 24 Foot Enclosed, half the price of U-haul and twice the size!

John Madigan: Fair prices, and good variety of trailers

Josh Beasley: Have used them several times and every time has been great working with my work schedule for pick up and drop off time. Its been a good experience every time.

Andrew P V: Andy is great and every deal has been easy with excellent equipment.

Jason Wilkes: They have always worked to accommodate our needs and is very fair in pricing! If you I need of a trailer, give em a call!

Matt Jersey: A&A has been there for my family on many occasions. Always a clean dependable ride. David Johnson does a great job keeping the cars up and helping when he can. If you find yourself in a jam and need a good A ta B car, this is the place. Reasonably priced. 100% recommend.

Mark Fischer: Awesome service great car and very low cost. A+ in my books

Brian Johnson: Parking lot was empty, no cars available. Friendly service.

Shalonda Yarber-blodgett: After both emailing and calling went to rent a car for a week. You could clearly see vehicles in the garage but was told that there were no vehicles to rent and they wouldn't know when I would be able to rent one.

Jean Neil: My son rented a car

Cherry Cottrell: Best rent a ride services

Kathy Mckee: These guys were great I resent a vehicle from them while my car was being repaired these guys were great they had a leni ent return policy and they were courteous kind in the rental was pretty cheap I went from these guys

Suzanne Lawrence: Dropped a friend off.

Jennifer Trefry: Great service and staff

Todd Emerson: Good deals. Rented from them several times and my wife and I have no complaints.

Joel Osborn: My dad and I thought they were on drugs. Very unkempt office. No cars available at all

Johnail Osborne: No new cars

Tyrone the 3rd Townsend: I am currently renting a car for the first time and they were VERY PLEASANT and FAST with getting me into a vehicle! Washed it before I left and everything! The cost of my rental car for 1 week is equivalent to HALF the cost of AVIS, Enterprise or any of theBIG BRAND COMPANIES! Happy Customer here!Mrs. Townsend

Beauty: My experience with them is nonexistent..I ran across this company's name while searching for a place to purchase a vehicle..after reading the reviews I was highly disappointed at the owners responses on the reviews I find those responses were highly unprofessional..unless the owner has changed or has become more professional..I think I will take my money elsewhere.

Dorral Goforth: Buyer beware. You get less than you pay for. I purchased a vehicle for a lower price here than I would have paid elsewhere - and the vehicle looked a bit nicer. I knew that there had been some body work done - the new lens on on headlight and fresh paint around the hood and along the rocker panels were indicators. However, I didn't expect parts to fly off the first time I took the vehicle on the expressway. Then, when the battery went bad, I was stunned to discover that the battery had a "patch" of rubbery material on it that had failed! Are you kidding, patch a battery and shove it back in where it wont be noticed, rather than replace it with a new or even used one?Bottom line is that there are few "good" used car lots in town - but this is probably the worst.

Rob Torres: fast, friendly service with a smile

Jason Wilson: Top notch. Emalee was friendly and able to get me into a vehicle last minute!

Logan Barr: Great customer service!

Bob Funaro: Friendly And courteous. They were professional and welcoming.

Samantha Denison: They are very friendly staff get you in a car and work with you especially if your car is in the shop I would recommend them to everybody I know thank you enterprise team

Tiffanie Platz: Great experience! I will be back when I need to rent a car again. Clean car, super fancy compared to what I drive, and customer service was so helpful and professional.

Beth Banister Bennett: Set up through insurance. All went smoothly.

Nena: My first time renting a car after my own vehicle was in an accident and the experience was seamless. I had 2 very friendly employees who were so helpful in finding me the perfect car to drive! I loved it even more than my own car! Thanks Enterprise! Should the need arise, I will be back!

ryan oconnor: DROVE OVER 50 MILES AND WASENT INFORMED ABOUT A DEPOSIT THAT HAD TO BE MADE FOR AN HAD 50 DOLLARS BUT WAS REFUSED BECAUSE IT HAD TO BE ON A CREDIT CARD IN THE PERSONS NAME ON THE INSURANCE POLLICY.

Jason Argo: Rented a car through insurance and scheduled a time to have them “pick me up” at my work location. They called 10 minutes before and had no idea where to pick me up. I made arrangements to be here to be picked up. Terrible customer service, Garrett was no help, thanks for nothing!

Brian Frenette: Best experience I've ever had with a rental. These people clearly care to make your experience the best. James is top notch. The entire team at the location is amazing. Keep it up everyone!

Darrel Ashby: Car rental for when our car was being repaired. Great job Enterprise!

buddy ayres: Likely my last time using enterprise. Reserved a small truck a week prior. On pick I was informed they upgraded me to a full-size witch is not really a good thing for someone driving to Florida and back. Then told they had no smaller trucks. So after going over the inventory lot the truck was my only option. Go to rent it and get informed they know require a credit card for all trucks and standard size and up SUV’s. So know I’m forced down to a little Jeep Compass. Then am told it’s going to cost more. At this time I’m just over it. I got dropped off and am hours from leaving for Florida. Going forward I’ll no longer be able to rent any of the vehicle I’d normally use in the past.

Adam Schultz: Does not answer phone

Sara Ostertag: I would go back again if I have to. They where so great working with me to get a rental car right away while mine was in the shop. They understood what I was going through. The lady at the counter was an amazing young lady and she had great customer service skills and the Manger he was there answer all the questions that it was my first time with a rental car purchase.

Viktor Bedaine: When I first walk in everyone there are very nice and friendly. Kaileen McKinney was really good at explaining and suggesting good options of vehicles for long distance travel. She was excellent on answer all of my questions and concerns. It was quick in and out customer service. Once I got the car, she gave me options to see which car I wanted. Car that I rented was good on gas, really clean, and super comfortable.

Darkness Sisson: Great place to rent a car from but you must have a card with a chip linked to a bank account because they absolutely do not accept prepaid cards

Monika Prost: Outstanding team of dedicated staff who are definitely try to help under any circumstances

Zachary Swan: James was friendly, attentive, and accommodating from start to finish. I was not in the best of moods, dealing with repairs to my vehicle. I was not having the best experience with my insurance company,and probably was a little short to start off. James put me in a great car to use while my car was in the shop. He was always friendly even though he was clearly very busy. I work in retail, and James provided excellent service. He is an asset. If I ever need another rental in mid Michigan, I know where I'm going.

Jennifer Gillman: Staff was friendly, helpful and professional. They picked me up from my work on the day I was scheduled to pick up the vehicle. I was able to leave the vehicle at the dealership when I vehicle repairs were completed.