Business in Car rental agency:
ADD MY BUSINESS
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
1. Enterprise Rent-A-Car - Lansing charter township
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 317 reviews
2311 E Michigan Ave, Lansing, MI 48912
Address
Website
WhatsApp
Maria Ricker: I am extremely pleased with Enterprise and how seamless of a process it was to rent a car! Aaron and Brennan were very personable, professional, and efficient. Thank you, both, for a great experience!
Marios Fotiadis: I recently had the pleasure of renting a car from Enterprise, and I must say that my experience was exceptional. I highly recommend their services to anyone in need of a reliable rental vehicle.One of the things that stood out to me was the wide variety of vehicles they offer. Whether you're looking for a compact car for a quick trip or a spacious SUV for a family vacation, Enterprise has got you covered. Their fleet is well-maintained and includes options to suit every preference and budget.What impressed me even more was the outstanding customer service provided by Alonso, the branch manager, and Aaron. From the moment I walked in, they greeted me with a friendly smile and were genuinely interested in assisting me. They patiently answered all my questions and addressed any concerns I had, ensuring that I felt comfortable and confident in my rental choice.Their professionalism was evident throughout the entire process. The rental agreement was straightforward, and they explained everything clearly, leaving no room for confusion. They also provided valuable recommendations based on my needs, which made my decision-making process much easier.During my rental period, I encountered no issues with the vehicle. It was clean, well-maintained, and performed admirably. Returning the car was a breeze, with the staff promptly inspecting it and concluding the rental process efficiently.
Josean Delgado: The customer service is the best here!I recommend this location!
Stanley Arntson: Very fair and willing to work with us instead of other places.
Michael: I would avoid. They rented a Dodge 300 out to me. Not only did it emit the smell of burning oil my entire drive home, but it also left several large oil leaks all over my driveway... and those spots are still there weeks later. I have followed up with both corporate and local branch. Corporate has assured me multiple times that they would look into the matter and have the Lansing branch follow-up. I have sent several inquiries, and no one wants to make this situation right. Finally, Corporate has stated that if I don't hear from the Lansing branch within 5 days, assume that I won't be compensated.I'd avoid Enterprise in the future. Not only did they risk the vehicle breaking down on me (did screw the oil cap back on the car I'd assume) and the permanent oil stains their vehicle's leak, you're better off going elsewhere. I'll be letting my insurance company know what poor customer service I received at Enterprise.
Daphna Gadoth: Aaron Collins provided exceptional customer service. My insurance sent my reservation info to the wrong branch and he resolved it and made sure I was in a vehicle in time to make it to a conference. He also gave me sound advice on how to navigate communicating with my insurance agency that really paid off. When I dropped the car off, he took the time to walk me through each fee and charge. I was very happy with the level of professionalism and care I received.
Josh Mattern: This place is a bit cramped and hectic but, as you will find with most enterprise locations, service is top notch! They got me out of one hell of a bond with some friendly service, and a great rate. Thanks guys!
A Ravishing Beauty By Lady Diamonds Boutique: Staff at the Downtown Lansing location is always outstanding! Excellent car selections super clean cars. Really friendly and very convenient.
Carla Esteves: Best customer service I’ve had in a while! The staff is phenomenal! And the cars are clean and reliable! Outstanding
Jeremy Hartsock: Good service 👍
Tahir Haddad: great
Kristyn Olson: Good service. Rental cars were limited. I still liked this place
Ashley Shipley: Aaron's customer service is phenomenal. He made it quick easy and painless to pick up my rental.
Aman Todi: I love the customer service and the affordable rates. The staff is very friendly.
Musa Tukurah: Great guys to work with. I needed a truck in a notice and they went all out to make it happen even though they didn’t have any on ground when I reached out to them. Very professional and cordial.
Allen Wicke: I rented a truck from this location for 1 week. I brought the truck back 2 days early under the premise that I would have my final bill adjusted accordingly. When I got home and checked the statement in my email, I found that I had been charged for the full week. I think it would have been proper, and prudent for the person who took care of me on my return to have notified me that there would be NO refund at all. I took the truck back with a half tank of gas (I received it with an empty tank). If I had known that I was forfeiting 2 days of my rental agreement, I would have certainly kept the truck till the rental week ran out. I consider this to be very underhanded, and disrespectful. I have rented from Enterprise exclusively, and have always been satisfied till this occasion. I will not allow myself to be taken advantage of again by this company. I feel I have no choice but to rent from a different company from now on.
Amy Walker: They perfer to deal with the male in the family.
Dan Dinolfo: Had a rental confirmed by them, but when I showed up they didn't have it ready. Said to come back in 4 hours or pay $20 a day for an "upgrade". I had dropped my car off at a body shop that morning and gotten a Lyft ride to the store. My house is 20 minutes away.After I pushed back, they "found" a cheaper tiny car and said to call back in the afternoon and they will have a mid-size car I can swap it for. I called back and they basically blew me off. If I call them and ask to rent a new car with a phone number they don't have on file, they magically have the car in, but apparently, they don't want to rent the cars for "insurance" rates. Bait and switch.
Salil Dua: Exceptional customer service from Branch Manager Alonso Acosta and his regional mangager Shawn. My meeting in Detroit suddenly got moved to an earlier time. These gentlemen made special arrangements for me and even gave me an upgrade. These guys are personalable and professional. I highly recommend this Enterprise Branch
Ivey Matter: The web site said to fill everything out online and then pull up with 4-ways on and it would be easy peasy! Well I did everything and they never came out! 😡. I had to go in and answer all the questions (I had filled out online). When I commented that it didn’t work as it had said it would; they just said oh yeah, people didn’t do it right. They were not exactly the politest people either! Disappointed during this Covid time.
justin johnson: The people are so awesome there they did a great job and getting me a car
Verified
Car rental agency
2. Budget Car Rental - Lansing charter township
Verified
· 105 reviews
2601 E Michigan Ave, Lansing, MI 48912
Address
Website
WhatsApp
Adam Chojnacki: I reserved a cargo van to move my daughters belongings after she graduated from college. The night before I was scheduled to pick up the van, I received a call telling me the van was not available. The next day was Sunday, and no other rental places were open, so I had to accept a 16-foot moving truck. The difference in the price was credited and 100 in extra gas costs were credited, but driving the big truck from Michigan to Houston was a long and slow drive when it was not necessary. The items I brought home did not even cover the floor of the truck. It would have easily fit in a cargo van. Budget could not even tell me if a van would have been available on Monday so I could have waited for it. The lady working the desk was great and apologetic, but she could not do anything to fix the problem.
Jeremy B: The guy that was handling our rental was helpfull. I took a star away because when I called I was put on hold by a female for a half hour before eventually getting hung up on and when I called back straight to voice-mail because they were closed. I feel like she intentionally did that knowing they were closing soon. Overall good experience though.
Joey Reyes: It was really good and a fast transaction. I was traveling for work and corporate arranged it. I went there on the day I was supposed and was given my rental, no muss no fuss. Returning it was just as quick. Loved it.
Don't Go: No one is ever there and they do NOT clean their cars out between rentals. Also, they cars are in horrible condition.
David Wilson: Fast in and out, would definitely recommend 👌 👍
Jiajia Li: They did not have any available vehicles after I arrived. The worst experience!
A N: They didn't have the car we reserved available, so we had to take a smaller one. The girl at the desk was extremely helpful and gave us a great deal to take the smaller one that they did have available. The car did seem to need maintenance, but we didn't know that until we were headed out on our trip. Overall the experience was good. I would use them again because the lady who helped us was so helpful and friendly.
Tiger G: They didn't have my reservation. Couldn't help. The lady was kind, but couldn't help me out. The lot was full as you can see. Which makes me wonder if they just didn't want to honor my reservation with a Costco discount.Had to uber to the airport, and made me pay the regular price to get the rental.Very disappointed. Shame on you AVIS.
Jordan Hopkins: Won't rent to peoplr with low credit and will make you drive all the way in and waste money in gas to not rent to you, and still charge you money even tho they won't rent to you
Tristan: This is definitely one of the best car rentals in Lansing. I've rented from them several times so I often interact with Stacey. She is the best! Since customer service is a dying artform, it is an absolute pleasure to work with someone who has a working knowledge in their field. Stacey is always courteous, professional, and extremely hard-working. Nick is great, too. If you are wondering about renting a car from them, don't worry, they will take care of you.– Danielle
Brad Kremsreiter: After bookinonline, driving 60 miles to the location, checking in, and providing all information online I was turned away at the counter because they had no vehicles available.This has to be the worst service I've ever experienced. Stay away and go to enterprise.
cathy bassar: ALWAYS great service!!!
C Green: Stacey is amazing. She is extremely professional, courteous and accommodating with our needs. Our office won’t deal with anyone other than her, period. The next time you think about renting a car give them a call and ask for her.
Cat Hanson: They do not fulfill their rental agreements. They do not call you to keep you informed on your rental. We paid 5 months ago for a 12 passenger van. They do not have any available now and we leave in 3 days. They will not return our calls to tell us what vehicle we will get. We have called 4 times in the last 2 weeks and have been told every time the manager, Deb, will call us back but she isn't. We also called the regional manager in Detroit, Mi, and she also is not returning phone calls to let us know what they can offer if anything. They have had our $1,038.37 since November, and now we have no idea if we'll have a vehicle or what vehicle and it's too late to look elsewhere since spring break starts Friday and it's Tuesday.
Lee Janousek: I have rented cars here several times alway a good price and good service.
Amanda Winter: I will absolutely not deal with another Budget in Lansing. Stacy is the most helpful and accommodating. She always goes the extra mile and is always friendly. Nick absolutely has a great employee on his hands and trained her well.
Sophia Ellis: Stacy is amazing and incredibly helpful! She is the sole reason I had a positive experience. She’s always there too which is great to have that consistency regarding the care and customer service you get
CAT: This location has the rudest agents. Poor service mentality. Customers are not treated with respect. I was told that I needed leave and come back the next day because the computers were done and it was too hard to manually handle my rental transaction. Everything is to inconvenience the customer and we are told it’s our fault. The agents also do not handle credit card information with privacy. They wrote email addresses and credit numbers down on stickies and left in plain site. They never take responsibility for any issues, and they blame the customer. This location is terrible and after reading the other reviews it’s apparent that there’s no one in management tone cares. Go to another rental company. This location is ruining her Avis/Budget brand.
Justine Jimenez (Jessi): to expensive.
Jenelle Ordiway: Ok
Johnson Gill: It's good it's cheap and customer-friendly
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
3. Budget Car Rental - Clinton County
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 129 reviews
4300 Capital City Blvd, Lansing, MI 48906
Address
Website
WhatsApp
Victor Vallejo: Custom customer service's great.
Jennifer Kortgoede: Great company! Our experience was wonderful and the staff was so friendly, healthful and funny!! Pick and drop off were so easy and it made this a no stress part of our trip!! Thank you!
robertscott1068: Poor customer service for a corporate customer. Offering one type of vehicle when booking, but only having the expensive models available after arriving is bait and switch. The rep didn't price match. Poor customer service.
Seybion B: Customer service at the landing airport really sucks. I came in today 01/27/2023 as we’re walking in the lady at the front desk looks at me and my sister goes to the back we’re just standing there looking for a bell to ring we’re waiting probably about 10 minutes I see there’s a number to call. I called her she comes out and say you don’t have to call I seen you guys on the camera. Smh REALLY!! After that nonsense. We then try to complete our reservation and pick up the car and everything which we’ve done plenty of times before and this lady was so rude telling us that we cannot pay with my sisters card even though we’re both on the reservation it had to be my card which we’ve never had that happen before we rent to cars from them so many times, so she tells us we have to call Expedia to get it put in my sister‘s name and me as an extra driver, we call Expedia and they tell us they can’t do that so we end up having to cancel And she just walked to the back and said OK I’m done. You guys can go now With an attitude. We went straight to enterprise rented a car no problems took 15 minutes.
Tasha Spagnuolo: 11/12/22 I showed up today around 1030am for my business work car rental and The woman at budget/Avis car rental had to be one of the rudest ladies I’ve ever delt with. I believe her name may have been deb.I booked this rental a week prior and and it was paid for by corporate work card I had my ID, my debit card, and my work ID. But because I didn’t have a plane ticket out of Lansing air port she told me I couldn’t use my debit card and had to use a credit card. Even tho it was already paid for by company on company credit card and my ID didn’t match the company credit card obviously. So she rudely dismissed me and I had to go somewhere else.Also this Avis budget is my company’s preferred vendor we use ALL the time as of now you will be loosing our business. Mind you I was dropped off to airport to get rental car for work and had to Uber to another location that would actually take company credit card and my ID. She didn’t recommend anything or try to help at all! I would not recommend going here at all
Beth Haisley: Great car, friendly staff. Fast and easy check in and check out
Doug Burruss: The process to have to jump through hoops to rent a car.
Kent Beeksma: I booked with Expedia and arrived at specified date and time and service was quick. Vehicle was clean. Once completed I returned on specified date and time and was quick return.
Candice Durr: Budget Rental is wonderful! Good prices, professional, and friendly. I will definitely rent from Budget again!!
Ruby Gutierrez-Mays: Worst customer service experience by the manager, no professionalism and terrible mannerisms. If I didn’t require a vehicle that day I would of walked out!
m vernon: Customer service rep showed an obvious lack of enthusiasm for my business. I waited 15+ minutes to receive a rental car. No apologies. When I returned the vehicle, the same rep asked "Me" to return to the vehicle to record the mileage (at all other rental services that I have used, this is a task that the rep takes care of themselves). Disappointing.
Fahmi Dwilaksono: Good service, the vehicle is in good condition
Jeanette Cox: I usually rent from this location and have never had a problem. This time, upon arrival, the counter was unattended, so I was late getting to my event. The vehicle was dirty--especially the insect-stained windshield and then, there was no windshield washer fluid. Also, the vehicle felt and sounded loud--as if it was overdue for service.
Wes Baker: Great people to work with. They have always had my car ready. It is always a well maintained reasonably equipped vehicle that performs as needed. Thank you!
Jerry Belligan: Phone has been disconnected....
Lenny Robinson: I scheduled a car rental for 8:00 pm and when I arrived the desk was closed. I woman who I assumed was a worker told me it was too late and I would need to come back in the morning after I had prepaid for my rental. I will not rent from them again.
Jason Causa: Worst experience ever from a car company. Reservation for vehicle pickup, get off the plane, and the counter is closed! NO ONE there to get me the vehicle! Why take a reservation if you can't have anyone there to deliver the car! Ruined entire trip as all other rentals sold out. DO NOT trust your reservation with this clown organization. Totally unreliable.
Scott Hathaway: Woman behind the counter was less than pleased to have to help us with a with a rental that was reserved and told us to come back tomorrow even knowing we drove an hour to pick up the vehicle absolutely disgusted
Debra Johnson: Paid for rental using Bank Debit Card. Found out when I arrived to pick up car that a CREDIT CARD was ALSO required. What if I didn't have a credit card (which at the time I did not)? I had to call my son who lived in the area to return to give them a credit card. Extremely inconvenient. Also beware of hidden rental costs
Jenelle Ordiway: It's ok
Alan Stewart: Car broke down out of state and it took over 6 hours (12:30 pm-6:30pm )to get it resolved and I was at a convenient location at a gas station next to freeway. This caused me to extend travel and need a hotel plus miss a key meeting. The issue was related to Budget's dispatch services rather than the Lansing Capital Budget office.
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
4. Avis Car Rental - Clinton County
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 132 reviews
4100 Capital City Blvd, Lansing, MI 48906
Address
Website
WhatsApp
Craig M: When the car rental place next to Avis dropped my rental, there is only one, Avis!! They have always been there when I need them and superior service!!
Marino Vang: I usually don’t leave negative reviews, but I felt the need to this time. Reserved a car and fully prepaid only to find out it was given to someone else. The only options were a pickup truck or 12 passenger. Was not notified of any changes. Horrible.
Aleks Sanford: I reserved a car from here the I never picked up. 3 days later I start getting calls and letters claiming I stole their car. Turns out it was exactly where they left it. Still got charged for 3 days despite the car being checked out and back in on the same day and showing 0 miles on it.
Debra Gonzalez: Great pick up and drop off at airport location. Smooth ride on 12 passages van.
Sonja DeJesus: 30 minute wait for an employee to show up. Made me late for my appointment.
Dibakar Roy: Worst experience. The old lady is very rude and is racist to people of color. Worst vehicle, waste of money. Try Hertz instead or Budget (Michigan Avenue) location.
D Sparky: Left prescription glasses in rental. Called 1/2 hr after car was dropped off and was told car was currently being cleaned. Agent said she would check with cleaners and call back. 5 hrs later still no call so I called back and was told they know nothing and I’ll have to call back tomorrow since it was close to closing. In the meantime we risk having the vehicle rented out again. Talk about poor customer service!!!!!!
Tim Moore: Avis has a good selection of vehicles and they are always in good condition. They are the company I use whenever I need a rental.
Gordon Shepherd: Avis treated me great. I was rear ended in Florida and it could not have went any smoother getting me in another vehicle and back on my way.
Ana Rios: Una Reserva de Ultima, con un terrible climate en MI, un excelente servicio y un buen carro, llegue a mi destino feliz👌
Eugene Guillory Jr: Everyone was very nice and helped with everything. I really loved the customer service. Thank you again for making my trip great.
Dennis Shippy: DO NOT PREPAY YOUR RENTAL. You will not get a refund of your prepayment if you turn the vehicle in early.
Rachel Baratono: We rented a truck to drive in a MI blizzard at Christmas. The vehicle had no rear defrost, no rear windshield wiper and vibrated when driving. Definitely should not have been rented and not safe for driving in a blizzard. Spoke with Debra at the Lansing Airport who promised me a call on a specific day about a refund. She never called. I called the day after my promised call never came and left multiple messages for her. The girl who answered said she gave her my message but she never bothered to call me back. Very disappointed in the service provided by Debra and in the unsafe vehicle we rented.
Jason Blake: Charged $4 for fuel service when the car was returned completely full is the kind of policy that will keep me from renting from Avis in the future. (drove over 100 miles so filled up before returning) There are lots of rental car companies that don't do this so I'll avoid Avis next time.
Nate D: Vehicle pickup went smooth but the drop off was a weird experience! The customer in front of me waited for almost a half hour for someone to come to the service desk; I waited 10-15 minutes. The customer in front of me called corporate to see what to do since the employee was no where to be found but they were no help. I called the number for the Lansing location but no answer. Eventually, the 3 customers in line asked the rental company next door if we can just leave our keys somewhere to return our vehicles since the employee seemed to be missing. This was my first and likely last time using Avis.
wendy hardin: The staff was very friendly, but read the fine print!! I rented the car for 2 weeks and had medical emergency and had to fly home 3 days later.. got $0 refunded outta almost $900
Cynthia Palace: The people were great the car rode like a smooth car. No complaints. We all loved it.
Robert Bergquist: Worst experiece ever truck was damaged and smelled like pot!
lisa moody: Needed a short ride from Lansing to Detroit and Avis came through with flying colors. It was cheaper than a car ride service, even with the drop-off being different than my pick up location. Employees were nice--Circumstances forced me to arrive much earlier than expected and, even though they mentioned it, they were not at all put out by that inconvenience. And they gave me a great car. I think this is my new go-to car rental company!! Thanks for making this an easy, seamless experience, Avis.
Quinten VanValkenburg: If I could rate a zero I would this is the reason why. Rented a Ford transit paid in full with no mention of credit card requirements. When I showed up they said I needed one in my name even though the website didn't require it. Now I have to wait a week just to get a refund. My son graduates November 4th from Marine camp. Because of the lack of information I'm now going to miss it
Dale McCord: 2022 09 17 = Smooth experience doing a one way drop off, 24 hour rental, from Muskegon on a corporate account to Lansing.Super easy parking lot located just after pax drop-off super convenient right next to terminal and walk in. Avis parking spots line next to closest to the road.Very nice and efficient staff at both locations!A pleasure to try out a new chrysler mini van with all the fancy safety features like auto braking and adaptive cruise control worked wonderfully. Excellent mpg also for a mini van.
Related inquiries Car rental agency:
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
5. A&A Rent A Ride Inc - Lansing
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 24 reviews
2009 S Cedar St, Lansing, MI 48910
Address
Website
WhatsApp
Valerie Herrera: They never answer the phone 🤦🏽♀️
Matt Jersey: A&A has been there for my family on many occasions. Always a clean dependable ride. David Johnson does a great job keeping the cars up and helping when he can. If you find yourself in a jam and need a good A ta B car, this is the place. Reasonably priced. 100% recommend.
Mark Fischer: Awesome service great car and very low cost. A+ in my books
Brian Johnson: Parking lot was empty, no cars available. Friendly service.
Shalonda Yarber-blodgett: After both emailing and calling went to rent a car for a week. You could clearly see vehicles in the garage but was told that there were no vehicles to rent and they wouldn't know when I would be able to rent one.
Jean Neil: My son rented a car
Cherry Cottrell: Best rent a ride services
Kathy Mckee: These guys were great I resent a vehicle from them while my car was being repaired these guys were great they had a leni ent return policy and they were courteous kind in the rental was pretty cheap I went from these guys
Suzanne Lawrence: Dropped a friend off.
Jennifer Trefry: Great service and staff
Todd Emerson: Good deals. Rented from them several times and my wife and I have no complaints.
Joel Osborn: My dad and I thought they were on drugs. Very unkempt office. No cars available at all
Johnail Osborne: No new cars
Tyrone the 3rd Townsend: I am currently renting a car for the first time and they were VERY PLEASANT and FAST with getting me into a vehicle! Washed it before I left and everything! The cost of my rental car for 1 week is equivalent to HALF the cost of AVIS, Enterprise or any of theBIG BRAND COMPANIES! Happy Customer here!Mrs. Townsend
Beauty: My experience with them is nonexistent..I ran across this company's name while searching for a place to purchase a vehicle..after reading the reviews I was highly disappointed at the owners responses on the reviews I find those responses were highly unprofessional..unless the owner has changed or has become more professional..I think I will take my money elsewhere.
Dorral Goforth: Buyer beware. You get less than you pay for. I purchased a vehicle for a lower price here than I would have paid elsewhere - and the vehicle looked a bit nicer. I knew that there had been some body work done - the new lens on on headlight and fresh paint around the hood and along the rocker panels were indicators. However, I didn't expect parts to fly off the first time I took the vehicle on the expressway. Then, when the battery went bad, I was stunned to discover that the battery had a "patch" of rubbery material on it that had failed! Are you kidding, patch a battery and shove it back in where it wont be noticed, rather than replace it with a new or even used one?Bottom line is that there are few "good" used car lots in town - but this is probably the worst.
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
6. Enterprise Rent-A-Car - Lansing
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 310 reviews
6001 S Cedar St, Lansing, MI 48911
Address
Website
WhatsApp
Becky Langham: This location is always kind, professional and go out of their way to be helpful.
Zinnia Artist: Quick and easy when I picked up vehicle. About a half hour wait to get a ride, when I returned it.
Michael Spalding: Steven at Enterprise was fantastic! Thoroughly professional, yet down to earth friendly. I don't rent vehicles very often, Steven went over every aspect of the transaction and answered all of my questions. I would definitely recommend this Enterprise location to all of my friends and family.Mike Spalding
Vicky McArtor-McAdams: Staff is always professional and helpful.
Andre Jackson Sr.: The car I asked for was available but was given to someone else even thou I had asked for the vehicle before this lady
Gloria Gonzales: Lost my mothers reservation at the last minute!!! Nd couldn’t or didn’t want to do anything for her. She made this a month ago
Gary Ferris: Ordinarily, when I have needed to rent a car, Enterprise has been my choice. I needed a car while mine was in the shop and I told the reservation agent I would need a small suv or van, since I have physical limitations that prohibit me from using a low to the ground vehicle like a regular sedan. When I called the rental location, I was told it would be an additional $25/day to get a vehicle I would ACTUALLY be able to drive. So I ended up cancelling the reservation since it made no sense to accept a vehicle that I could not use, even if insurance was paying for it.
Richard Johnson: They are trying to change me for a crack in the bumper that I know for a fact didn’t happen while in my possession. I didn’t see it on the walk around on their icy parking lot. I had to look hard to find it after he walked right to it.They are they are con men.0 stars
Michael Spencer: Customer service is great, the people accommodating, and my Nissan Altima is now my new favorite car! Can't wait for another!....just rented again last Saturday Feb. 11th 2023, customer service is still nicely accommodating, but it seems that the last few times I've rented, the cars are not clean as they once we're. Beginning to think that the workers who clean them, as in many industries now days, try to get by with the least effort and no pride in a job well done. Just running out the clock.
Robin Warren: Very friendly employees. Made the whole transaction of renting a vehicle very easy. Even picked me up because i had nothing to drive. Definitely recommend this car rental agency.
KJ Callihan: Enterprise on South Cedar is fantastic. Excellent customer service and perfect vehicles every time. Decent deals too. Ask for RJ, he's super nice and helpful. Naomi, Sam, and the others are great, too!
Ryan Walt Moore: Stephen, Naomi, and Wyatt are fantastic! This is the rental car spot you want to go to. 30 days into renting from them my insurance wanted to downgrade my vehicle or charge me out of pocket to keep driving it, but Stephen allowed me to keep the rental vehicle at no extra charge. There was also a mix up when I was supposed return my vehicle where I accidentally returned the vehicle 1 day late and they did not charge me. You will get taken care of here. Thank you guys!
Jessica Krawciw: Had an issue with the car they gave me and they were really fast at getting me into something else. Super nice employees.
Kathie Maurer: Efficient, friendly and excellent service.
Derrick Simpson: Great customer service at the south cedar branch !
John Nevin: Everyone is friendly and very professional. They will definitely do their best to make sure you are satisfied. RJ is super at helping you get the vehicle you need.
Mary Avery: Great service!
Brittany Griffes: Too expensive for my insurance claim.
Jacob Hofacker: Cider St is the best enterprise to go to in the Lansing area.. Very friendly and helpful staff.. RJ is the man!!
Robert Lomax: Very nice and attentive. Automobile was nice and clean and functioning well..Thank you R. J. For fixing the insurance costs for the rental
Nikki Brooks: I like renting cars . its just didnt like the person.who cash me out
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
7. Enterprise Rent-A-Car - Delta Charter Township
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 239 reviews
7200 W Saginaw Hwy, Lansing, MI 48917
Address
Website
WhatsApp
Tracy Richey: Great service by the staff at the W Saginaw, Lansing, MI location. I was in and out with a vehicle that met my needs quickly! This location also partners with my dealership and made the process very smooth while my car was in the shop for repairs. From the pick up to the drop off I had great communication and follow up!
Rob Torres: fast, friendly service with a smile
Jason Wilson: Top notch. Emalee was friendly and able to get me into a vehicle last minute!
Logan Barr: Great customer service!
Bob Funaro: Friendly And courteous. They were professional and welcoming.
Samantha Denison: They are very friendly staff get you in a car and work with you especially if your car is in the shop I would recommend them to everybody I know thank you enterprise team
Tiffanie Platz: Great experience! I will be back when I need to rent a car again. Clean car, super fancy compared to what I drive, and customer service was so helpful and professional.
Beth Banister Bennett: Set up through insurance. All went smoothly.
Nena: My first time renting a car after my own vehicle was in an accident and the experience was seamless. I had 2 very friendly employees who were so helpful in finding me the perfect car to drive! I loved it even more than my own car! Thanks Enterprise! Should the need arise, I will be back!
ryan oconnor: DROVE OVER 50 MILES AND WASENT INFORMED ABOUT A DEPOSIT THAT HAD TO BE MADE FOR AN HAD 50 DOLLARS BUT WAS REFUSED BECAUSE IT HAD TO BE ON A CREDIT CARD IN THE PERSONS NAME ON THE INSURANCE POLLICY.
Jason Argo: Rented a car through insurance and scheduled a time to have them “pick me up” at my work location. They called 10 minutes before and had no idea where to pick me up. I made arrangements to be here to be picked up. Terrible customer service, Garrett was no help, thanks for nothing!
Brian Frenette: Best experience I've ever had with a rental. These people clearly care to make your experience the best. James is top notch. The entire team at the location is amazing. Keep it up everyone!
Darrel Ashby: Car rental for when our car was being repaired. Great job Enterprise!
buddy ayres: Likely my last time using enterprise. Reserved a small truck a week prior. On pick I was informed they upgraded me to a full-size witch is not really a good thing for someone driving to Florida and back. Then told they had no smaller trucks. So after going over the inventory lot the truck was my only option. Go to rent it and get informed they know require a credit card for all trucks and standard size and up SUV’s. So know I’m forced down to a little Jeep Compass. Then am told it’s going to cost more. At this time I’m just over it. I got dropped off and am hours from leaving for Florida. Going forward I’ll no longer be able to rent any of the vehicle I’d normally use in the past.
Adam Schultz: Does not answer phone
Sara Ostertag: I would go back again if I have to. They where so great working with me to get a rental car right away while mine was in the shop. They understood what I was going through. The lady at the counter was an amazing young lady and she had great customer service skills and the Manger he was there answer all the questions that it was my first time with a rental car purchase.
Viktor Bedaine: When I first walk in everyone there are very nice and friendly. Kaileen McKinney was really good at explaining and suggesting good options of vehicles for long distance travel. She was excellent on answer all of my questions and concerns. It was quick in and out customer service. Once I got the car, she gave me options to see which car I wanted. Car that I rented was good on gas, really clean, and super comfortable.
Darkness Sisson: Great place to rent a car from but you must have a card with a chip linked to a bank account because they absolutely do not accept prepaid cards
Monika Prost: Outstanding team of dedicated staff who are definitely try to help under any circumstances
Zachary Swan: James was friendly, attentive, and accommodating from start to finish. I was not in the best of moods, dealing with repairs to my vehicle. I was not having the best experience with my insurance company,and probably was a little short to start off. James put me in a great car to use while my car was in the shop. He was always friendly even though he was clearly very busy. I work in retail, and James provided excellent service. He is an asset. If I ever need another rental in mid Michigan, I know where I'm going.
Jennifer Gillman: Staff was friendly, helpful and professional. They picked me up from my work on the day I was scheduled to pick up the vehicle. I was able to leave the vehicle at the dealership when I vehicle repairs were completed.
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
8. Enterprise Rent-A-Car - Okemos
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 143 reviews
1867 Grand River Ave, Okemos, MI 48864
Address
Website
WhatsApp
Shannon Stover: The team is always very helpful and friendly. Highly recommend this branch to everyone!
J and B: Always super nice and helpful! My go too for renting a car while my car is being repaired at Morries! Everyone here goes over and beyond! Great customer service!
Richard Burks: Best Enterprise team I have worked with. Killian and his staff are amazing.
Amy Huff: If I ever need to rent a car, I’m coming here first.This car we rented was immaculately detailed. It ran very well and I was sad to see it go.I also would like to compliment the staff on their friendly service and approachable manner. Thank you for making the process less stressful!
Adam Upton: We never have a bad experience with Enterprise. Normally use the Mt.Pleasant location but they didn't have any cars on short notice. Called this brach a few hours before I needed and they were very accommodating. Fun group that enjoy their jobs and enjoy working together. The car was clean and ready to go. Fast friendly service so I would highly recommend this location as well as Mt.Pleasant. Thanks guys
Raymond Burks: Fast, easy service. It only took a few minutes, and I was on my way with my rental car
Megan Varner: This was my first time renting with this branch and the experience was great! I’ve rented many times and never come across a friendlier, more professional, and efficient group of staff. The car was ready, pristine, and brought right to the door. They went above and beyond to care for each customer!
Conway Clerk (Elizabeth Whitt): The employees were less than helpful, the car was awful. We will never use this location again. We usually use the Howell location and they are great!
Nick Carlson: I had a really good experience with this location. The staff were helpful and professional and were always really good about communicating with me regarding the rental and clearly communicated any and all relevant information. I'm extremely grateful for all of their help!
Eric: Outstanding service, local manager was very easy to work with and everything went as smooth as possible.
Think. It.: Great customer service.
Nancy Lansing: Considering these chaotic times...this is not an easy business to be in. This staff is amazing providing above and beyond services. I sent them a pizza lunch as a thank you for all they did.
Robyn Irish: Opened 10 minutes late and then after being first in line and waiting 15 minutes proceeded to help Co worker with another customer that was after me and when I finally spoke up she proceeded to roll her eyes at me all because I said I was going to be late for work and she was basically done helping me and all she had to do was walk me out to the car and was sitting there helping a coworker help another customer wouldn’t come here again definitely will not. VERY RUDE ROLLED HER EYES WHEN STATING I NEED TO GO TO WORK
Katie Adams: The staff is very kind! I had a slight issue and they were quick to fix it while remaining kind and professional. If I ever needed a rental again, I would come straight here. Highly recommend. They treat you like more than a costumer.
Zachary Jackson: Reserved a vehicle, then got there and they sold out.....
dale kramer: Took me 10 minutes of talking before I could get a price quote.
Larry Horstman: Enterprise has been really great we repair shops like four or five days and it’s been three weeks and they still extending my agreement and it’s a nice car that I rented Chevy Malibu
BeeLake Casa: I'll update if anything changes when I return the rental, but so far I've been renting a full size 4 door truck for a month.The staff and Mgmt was exceptional in providing customer service like I've never experienced. The manager and the staff member were quick to call me and set it up, and they found me a truck in less then 2 hours. They picked me up at home and handled everything in the truck, I never had to even go inside. It was quick and painless
Brian Kiger: Amazing service, they really took care of us.
Dan: Had a great experience with my first rental. Great car and even more awesome staff!
Brian Busch: Fast and thorough.I'll remember their good service!
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
9. Zipcar - East Lansing
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 3 reviews
Parking Lot #73, East Lansing, MI 48824
Address
Website
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
10. Zipcar - East Lansing
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 2 reviews
Parking Lot #41, East Lansing, MI 48824
Address
Website
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
11. Powers Motors Inc - Lansing
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 6 reviews
2009 S Cedar St, Lansing, MI 48910
Address
Website
WhatsApp
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
12. Barnum and Tenny Body Shop - Lansing charter township
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 102 reviews
1151 Haco Dr, Lansing, MI 48912
Address
Website
WhatsApp
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Van rental agency
13. Penske Truck Rental - Lansing
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 90 reviews
3520 S Creyts Rd, Lansing, MI 48917
Address
Website
WhatsApp
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Van rental agency
14. Penske Truck Rental - Lansing charter township
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 8 reviews
3000 E Michigan Ave, Lansing, MI 48912
Address
Website
WhatsApp
