Best Enterprise Lansing Near Me

Marios Fotiadis: I recently had the pleasure of renting a car from Enterprise, and I must say that my experience was exceptional. I highly recommend their services to anyone in need of a reliable rental vehicle.One of the things that stood out to me was the wide variety of vehicles they offer. Whether you're looking for a compact car for a quick trip or a spacious SUV for a family vacation, Enterprise has got you covered. Their fleet is well-maintained and includes options to suit every preference and budget.What impressed me even more was the outstanding customer service provided by Alonso, the branch manager, and Aaron. From the moment I walked in, they greeted me with a friendly smile and were genuinely interested in assisting me. They patiently answered all my questions and addressed any concerns I had, ensuring that I felt comfortable and confident in my rental choice.Their professionalism was evident throughout the entire process. The rental agreement was straightforward, and they explained everything clearly, leaving no room for confusion. They also provided valuable recommendations based on my needs, which made my decision-making process much easier.During my rental period, I encountered no issues with the vehicle. It was clean, well-maintained, and performed admirably. Returning the car was a breeze, with the staff promptly inspecting it and concluding the rental process efficiently.

Josean Delgado: The customer service is the best here!I recommend this location!

Stanley Arntson: Very fair and willing to work with us instead of other places.

Michael: I would avoid. They rented a Dodge 300 out to me. Not only did it emit the smell of burning oil my entire drive home, but it also left several large oil leaks all over my driveway... and those spots are still there weeks later. I have followed up with both corporate and local branch. Corporate has assured me multiple times that they would look into the matter and have the Lansing branch follow-up. I have sent several inquiries, and no one wants to make this situation right. Finally, Corporate has stated that if I don't hear from the Lansing branch within 5 days, assume that I won't be compensated.I'd avoid Enterprise in the future. Not only did they risk the vehicle breaking down on me (did screw the oil cap back on the car I'd assume) and the permanent oil stains their vehicle's leak, you're better off going elsewhere. I'll be letting my insurance company know what poor customer service I received at Enterprise.

Daphna Gadoth: Aaron Collins provided exceptional customer service. My insurance sent my reservation info to the wrong branch and he resolved it and made sure I was in a vehicle in time to make it to a conference. He also gave me sound advice on how to navigate communicating with my insurance agency that really paid off. When I dropped the car off, he took the time to walk me through each fee and charge. I was very happy with the level of professionalism and care I received.

Josh Mattern: This place is a bit cramped and hectic but, as you will find with most enterprise locations, service is top notch! They got me out of one hell of a bond with some friendly service, and a great rate. Thanks guys!

A Ravishing Beauty By Lady Diamonds Boutique: Staff at the Downtown Lansing location is always outstanding! Excellent car selections super clean cars. Really friendly and very convenient.

Carla Esteves: Best customer service I’ve had in a while! The staff is phenomenal! And the cars are clean and reliable! Outstanding

Jeremy Hartsock: Good service 👍

Tahir Haddad: great

Kristyn Olson: Good service. Rental cars were limited. I still liked this place

Ashley Shipley: Aaron's customer service is phenomenal. He made it quick easy and painless to pick up my rental.

Aman Todi: I love the customer service and the affordable rates. The staff is very friendly.

Musa Tukurah: Great guys to work with. I needed a truck in a notice and they went all out to make it happen even though they didn’t have any on ground when I reached out to them. Very professional and cordial.

Allen Wicke: I rented a truck from this location for 1 week. I brought the truck back 2 days early under the premise that I would have my final bill adjusted accordingly. When I got home and checked the statement in my email, I found that I had been charged for the full week. I think it would have been proper, and prudent for the person who took care of me on my return to have notified me that there would be NO refund at all. I took the truck back with a half tank of gas (I received it with an empty tank). If I had known that I was forfeiting 2 days of my rental agreement, I would have certainly kept the truck till the rental week ran out. I consider this to be very underhanded, and disrespectful. I have rented from Enterprise exclusively, and have always been satisfied till this occasion. I will not allow myself to be taken advantage of again by this company. I feel I have no choice but to rent from a different company from now on.

Amy Walker: They perfer to deal with the male in the family.

Dan Dinolfo: Had a rental confirmed by them, but when I showed up they didn't have it ready. Said to come back in 4 hours or pay $20 a day for an "upgrade". I had dropped my car off at a body shop that morning and gotten a Lyft ride to the store. My house is 20 minutes away.After I pushed back, they "found" a cheaper tiny car and said to call back in the afternoon and they will have a mid-size car I can swap it for. I called back and they basically blew me off. If I call them and ask to rent a new car with a phone number they don't have on file, they magically have the car in, but apparently, they don't want to rent the cars for "insurance" rates. Bait and switch.

Salil Dua: Exceptional customer service from Branch Manager Alonso Acosta and his regional mangager Shawn. My meeting in Detroit suddenly got moved to an earlier time. These gentlemen made special arrangements for me and even gave me an upgrade. These guys are personalable and professional. I highly recommend this Enterprise Branch

Ivey Matter: The web site said to fill everything out online and then pull up with 4-ways on and it would be easy peasy! Well I did everything and they never came out! 😡. I had to go in and answer all the questions (I had filled out online). When I commented that it didn’t work as it had said it would; they just said oh yeah, people didn’t do it right. They were not exactly the politest people either! Disappointed during this Covid time.

justin johnson: The people are so awesome there they did a great job and getting me a car

Zinnia Artist: Quick and easy when I picked up vehicle. About a half hour wait to get a ride, when I returned it.

Michael Spalding: Steven at Enterprise was fantastic! Thoroughly professional, yet down to earth friendly. I don't rent vehicles very often, Steven went over every aspect of the transaction and answered all of my questions. I would definitely recommend this Enterprise location to all of my friends and family.Mike Spalding

Vicky McArtor-McAdams: Staff is always professional and helpful.

Andre Jackson Sr.: The car I asked for was available but was given to someone else even thou I had asked for the vehicle before this lady

Gloria Gonzales: Lost my mothers reservation at the last minute!!! Nd couldn’t or didn’t want to do anything for her. She made this a month ago

Gary Ferris: Ordinarily, when I have needed to rent a car, Enterprise has been my choice. I needed a car while mine was in the shop and I told the reservation agent I would need a small suv or van, since I have physical limitations that prohibit me from using a low to the ground vehicle like a regular sedan. When I called the rental location, I was told it would be an additional $25/day to get a vehicle I would ACTUALLY be able to drive. So I ended up cancelling the reservation since it made no sense to accept a vehicle that I could not use, even if insurance was paying for it.

Richard Johnson: They are trying to change me for a crack in the bumper that I know for a fact didn’t happen while in my possession. I didn’t see it on the walk around on their icy parking lot. I had to look hard to find it after he walked right to it.They are they are con men.0 stars

Michael Spencer: Customer service is great, the people accommodating, and my Nissan Altima is now my new favorite car! Can't wait for another!....just rented again last Saturday Feb. 11th 2023, customer service is still nicely accommodating, but it seems that the last few times I've rented, the cars are not clean as they once we're. Beginning to think that the workers who clean them, as in many industries now days, try to get by with the least effort and no pride in a job well done. Just running out the clock.

Robin Warren: Very friendly employees. Made the whole transaction of renting a vehicle very easy. Even picked me up because i had nothing to drive. Definitely recommend this car rental agency.

KJ Callihan: Enterprise on South Cedar is fantastic. Excellent customer service and perfect vehicles every time. Decent deals too. Ask for RJ, he's super nice and helpful. Naomi, Sam, and the others are great, too!

Ryan Walt Moore: Stephen, Naomi, and Wyatt are fantastic! This is the rental car spot you want to go to. 30 days into renting from them my insurance wanted to downgrade my vehicle or charge me out of pocket to keep driving it, but Stephen allowed me to keep the rental vehicle at no extra charge. There was also a mix up when I was supposed return my vehicle where I accidentally returned the vehicle 1 day late and they did not charge me. You will get taken care of here. Thank you guys!

Jessica Krawciw: Had an issue with the car they gave me and they were really fast at getting me into something else. Super nice employees.

Kathie Maurer: Efficient, friendly and excellent service.

Derrick Simpson: Great customer service at the south cedar branch !

John Nevin: Everyone is friendly and very professional. They will definitely do their best to make sure you are satisfied. RJ is super at helping you get the vehicle you need.

Mary Avery: Great service!

Brittany Griffes: Too expensive for my insurance claim.

Jacob Hofacker: Cider St is the best enterprise to go to in the Lansing area.. Very friendly and helpful staff.. RJ is the man!!

Robert Lomax: Very nice and attentive. Automobile was nice and clean and functioning well..Thank you R. J. For fixing the insurance costs for the rental

Nikki Brooks: I like renting cars . its just didnt like the person.who cash me out

Dennis Shippy: Does not do insurance rentals at this location, which is the only one open during the new years holiday weekend.

Thomas Nickelson: Understaffed, poor time/customer management, workers unable to complete reservation without calling for help, wrong car given.

Erric Beasley: Horrible service

Chris Leonard: I unfortunately left a pair of Ray Ban sunglasses in a rental that I returned to Enterprise in Lansing. I've been in contact multiple times with customer support regarding this who claim they've forwarded my inquiries to the Lansing office. It's now been almost 2 months and they have not informed me if they've been found. At this point it's safe to assume that either an employee or the next customer scored some nice sunglasses. I understand they're ultimately not responsible for left items,however I simply want an answer.Another issue is when I rented the car from FL, I wanted to return it to the Mt.P, MI Enterprise location. I was told it would cost around two thousand extra to drop it off in Mt.P instead of Lansing with no good explanation. 2g is unreal for an hour further north! I had to have someone pick me up in the middle of the night in Lansing to take me back to Mt.P. Made a long trip more stressful and didn't make much sense.

LCS: Friendly, fast staff

Think. It.: Swapped out a car I had rented from another location that had a screw in the tire. Great customer service.

Jenelle Ordiway: Nice place to rent from and they will help you find what you need

Joshua Harvey: Nice free upgrade

jeffrey sims: Awesome

Marie McAllister: I rented a car from them from the Orlando airport I got off my plane went to Enterprise it took me maybe 5 minutes I was in a car and gone when I brought it back the check-in was easy fast and they are the most courteous people I've met I have been doing business with them for over 20 years and I have to say I've never had a bad time

Martina Teply: We just experienced amazing customer services, kind and professional behavior and one of the best car rental experience. Special thanks to Brennan at the Lansing International Airport.

Nick S.: Excellent pick-up experience today at this location. Great customer service and vehicle cleanliness and selection. Branch Mgr Trey is stellar; professional, efficient, and clearly cares about the location and their customers. I rent from Enterprise a TON, maybe 200 days a year, and todays experience was in the top 5%.

Deb Neal: Online reservation process was simple and easy to use. Pick up and drop off was very easy. I enjoyed driving the vehicle I rented.

Laprisha Lee: I came in and added a extra driver and insurance to cover the driver on 10/27/2020 for 2 days and extended one day the following day. In total of 3 day of extra driver and insurance. My Credit Card was charged 203.09 after I was told my debit would be charged 46.I called the lady the same day asking why the 46 wasn't charged on my debit but 203 was charged on my credit. She said it was a mix up and that the extra monies would fall off. I called back a second time because charges was being refunded off debit and charges was added to credit still to get same answer extra charges would fall off. I called the facility I rented from next day because now my debit was charged 46.00 and I still had 203 on my credit card, just to be told that it all added up and 200 was despoit. I dropped the car off and got final bill to realize I was charged for 14 days for extra driver. I called enterprise customer service got a claim number and was told I will get a refund for the 12 days. They was emailing the site manager while I was on my phone and said he will receive the email in the morning when they open up. I called the location around 1130 to check status on refunded, after explaining the situation again, I was told they ain't sure if anything can be done. I explained to the young man that I have a complaint number and I was told I would be getting a refund and his manager got a email. He said let me get the manager, then came back and told me the manager wasn't available because they close at 12, that I have to wait to monday morning. Unprofessional. The store closes at 12 and it wasn't yet 12 so I was very disappointed that the manager wouldn't get on the phone to correct this error.

Hisham Jashami: Best rental experience ever!

Chiquta Dismuke: I have rented with Enterprise so many time in the past, but this time I was totally disappointed with the car I was given. I wasn't washed for started I had to stop at the car wash just to clean the windows and vacuum out the car. I also had to stop and get some wipe's to clean the car. I spoke with the attendant before I left she said "I just cleaned the car out do you want me to clean it again" If indeed it was clean it need a sign to say it was. Very disappointed

A “K” B: I believe that Enterprise Rent-A-Car place is the bet place to rent the car from, because I had gotten a brand new car that I enjoyed driving. Enterpruse Rent-A-Car provides you with great cars for sure. They stay on top of the game for sure. It's an honest place to rent the car from.

James Reed: The pickup and return went quickly. The vehicle was very nice, 2020 Ford Fusion. It drives and feels like a larger vehicle.

Brooke. Pavlica: They always give me great deals and if they don’t have something in stock or something was wrong with the rental they always try to upgrade or discount have been renting with them the last three years and have not had an issue love there services

Fernando Vergara: Renting a car in this location was very convenient and fast. The attention I received was fantastic and I got an upgrade for free, having an awesome car all weekend. I totally recommend Enterprise. I've been renting cars with them long time and they never disappoint. See you soon :)

Rob Torres: fast, friendly service with a smile

Jason Wilson: Top notch. Emalee was friendly and able to get me into a vehicle last minute!

Logan Barr: Great customer service!

Bob Funaro: Friendly And courteous. They were professional and welcoming.

Samantha Denison: They are very friendly staff get you in a car and work with you especially if your car is in the shop I would recommend them to everybody I know thank you enterprise team

Tiffanie Platz: Great experience! I will be back when I need to rent a car again. Clean car, super fancy compared to what I drive, and customer service was so helpful and professional.

Beth Banister Bennett: Set up through insurance. All went smoothly.

Nena: My first time renting a car after my own vehicle was in an accident and the experience was seamless. I had 2 very friendly employees who were so helpful in finding me the perfect car to drive! I loved it even more than my own car! Thanks Enterprise! Should the need arise, I will be back!

ryan oconnor: DROVE OVER 50 MILES AND WASENT INFORMED ABOUT A DEPOSIT THAT HAD TO BE MADE FOR AN HAD 50 DOLLARS BUT WAS REFUSED BECAUSE IT HAD TO BE ON A CREDIT CARD IN THE PERSONS NAME ON THE INSURANCE POLLICY.

Jason Argo: Rented a car through insurance and scheduled a time to have them “pick me up” at my work location. They called 10 minutes before and had no idea where to pick me up. I made arrangements to be here to be picked up. Terrible customer service, Garrett was no help, thanks for nothing!

Brian Frenette: Best experience I've ever had with a rental. These people clearly care to make your experience the best. James is top notch. The entire team at the location is amazing. Keep it up everyone!

Darrel Ashby: Car rental for when our car was being repaired. Great job Enterprise!

buddy ayres: Likely my last time using enterprise. Reserved a small truck a week prior. On pick I was informed they upgraded me to a full-size witch is not really a good thing for someone driving to Florida and back. Then told they had no smaller trucks. So after going over the inventory lot the truck was my only option. Go to rent it and get informed they know require a credit card for all trucks and standard size and up SUV’s. So know I’m forced down to a little Jeep Compass. Then am told it’s going to cost more. At this time I’m just over it. I got dropped off and am hours from leaving for Florida. Going forward I’ll no longer be able to rent any of the vehicle I’d normally use in the past.

Adam Schultz: Does not answer phone

Sara Ostertag: I would go back again if I have to. They where so great working with me to get a rental car right away while mine was in the shop. They understood what I was going through. The lady at the counter was an amazing young lady and she had great customer service skills and the Manger he was there answer all the questions that it was my first time with a rental car purchase.

Viktor Bedaine: When I first walk in everyone there are very nice and friendly. Kaileen McKinney was really good at explaining and suggesting good options of vehicles for long distance travel. She was excellent on answer all of my questions and concerns. It was quick in and out customer service. Once I got the car, she gave me options to see which car I wanted. Car that I rented was good on gas, really clean, and super comfortable.

Darkness Sisson: Great place to rent a car from but you must have a card with a chip linked to a bank account because they absolutely do not accept prepaid cards

Monika Prost: Outstanding team of dedicated staff who are definitely try to help under any circumstances

Zachary Swan: James was friendly, attentive, and accommodating from start to finish. I was not in the best of moods, dealing with repairs to my vehicle. I was not having the best experience with my insurance company,and probably was a little short to start off. James put me in a great car to use while my car was in the shop. He was always friendly even though he was clearly very busy. I work in retail, and James provided excellent service. He is an asset. If I ever need another rental in mid Michigan, I know where I'm going.

Jennifer Gillman: Staff was friendly, helpful and professional. They picked me up from my work on the day I was scheduled to pick up the vehicle. I was able to leave the vehicle at the dealership when I vehicle repairs were completed.

J and B: Always super nice and helpful! My go too for renting a car while my car is being repaired at Morries! Everyone here goes over and beyond! Great customer service!

Richard Burks: Best Enterprise team I have worked with. Killian and his staff are amazing.

Amy Huff: If I ever need to rent a car, I’m coming here first.This car we rented was immaculately detailed. It ran very well and I was sad to see it go.I also would like to compliment the staff on their friendly service and approachable manner. Thank you for making the process less stressful!

Adam Upton: We never have a bad experience with Enterprise. Normally use the Mt.Pleasant location but they didn't have any cars on short notice. Called this brach a few hours before I needed and they were very accommodating. Fun group that enjoy their jobs and enjoy working together. The car was clean and ready to go. Fast friendly service so I would highly recommend this location as well as Mt.Pleasant. Thanks guys

Raymond Burks: Fast, easy service. It only took a few minutes, and I was on my way with my rental car

Megan Varner: This was my first time renting with this branch and the experience was great! I’ve rented many times and never come across a friendlier, more professional, and efficient group of staff. The car was ready, pristine, and brought right to the door. They went above and beyond to care for each customer!

Conway Clerk (Elizabeth Whitt): The employees were less than helpful, the car was awful. We will never use this location again. We usually use the Howell location and they are great!

Nick Carlson: I had a really good experience with this location. The staff were helpful and professional and were always really good about communicating with me regarding the rental and clearly communicated any and all relevant information. I'm extremely grateful for all of their help!

Eric: Outstanding service, local manager was very easy to work with and everything went as smooth as possible.

Think. It.: Great customer service.

Nancy Lansing: Considering these chaotic times...this is not an easy business to be in. This staff is amazing providing above and beyond services. I sent them a pizza lunch as a thank you for all they did.

Robyn Irish: Opened 10 minutes late and then after being first in line and waiting 15 minutes proceeded to help Co worker with another customer that was after me and when I finally spoke up she proceeded to roll her eyes at me all because I said I was going to be late for work and she was basically done helping me and all she had to do was walk me out to the car and was sitting there helping a coworker help another customer wouldn’t come here again definitely will not. VERY RUDE ROLLED HER EYES WHEN STATING I NEED TO GO TO WORK

Katie Adams: The staff is very kind! I had a slight issue and they were quick to fix it while remaining kind and professional. If I ever needed a rental again, I would come straight here. Highly recommend. They treat you like more than a costumer.

Zachary Jackson: Reserved a vehicle, then got there and they sold out.....

dale kramer: Took me 10 minutes of talking before I could get a price quote.

Larry Horstman: Enterprise has been really great we repair shops like four or five days and it’s been three weeks and they still extending my agreement and it’s a nice car that I rented Chevy Malibu

BeeLake Casa: I'll update if anything changes when I return the rental, but so far I've been renting a full size 4 door truck for a month.The staff and Mgmt was exceptional in providing customer service like I've never experienced. The manager and the staff member were quick to call me and set it up, and they found me a truck in less then 2 hours. They picked me up at home and handled everything in the truck, I never had to even go inside. It was quick and painless

Brian Kiger: Amazing service, they really took care of us.

Dan: Had a great experience with my first rental. Great car and even more awesome staff!

Brian Busch: Fast and thorough.I'll remember their good service!

Matt Jersey: A&A has been there for my family on many occasions. Always a clean dependable ride. David Johnson does a great job keeping the cars up and helping when he can. If you find yourself in a jam and need a good A ta B car, this is the place. Reasonably priced. 100% recommend.

Mark Fischer: Awesome service great car and very low cost. A+ in my books

Brian Johnson: Parking lot was empty, no cars available. Friendly service.

Shalonda Yarber-blodgett: After both emailing and calling went to rent a car for a week. You could clearly see vehicles in the garage but was told that there were no vehicles to rent and they wouldn't know when I would be able to rent one.

Jean Neil: My son rented a car

Cherry Cottrell: Best rent a ride services

Kathy Mckee: These guys were great I resent a vehicle from them while my car was being repaired these guys were great they had a leni ent return policy and they were courteous kind in the rental was pretty cheap I went from these guys

Suzanne Lawrence: Dropped a friend off.

Jennifer Trefry: Great service and staff

Todd Emerson: Good deals. Rented from them several times and my wife and I have no complaints.

Joel Osborn: My dad and I thought they were on drugs. Very unkempt office. No cars available at all

Johnail Osborne: No new cars

Tyrone the 3rd Townsend: I am currently renting a car for the first time and they were VERY PLEASANT and FAST with getting me into a vehicle! Washed it before I left and everything! The cost of my rental car for 1 week is equivalent to HALF the cost of AVIS, Enterprise or any of theBIG BRAND COMPANIES! Happy Customer here!Mrs. Townsend

Beauty: My experience with them is nonexistent..I ran across this company's name while searching for a place to purchase a vehicle..after reading the reviews I was highly disappointed at the owners responses on the reviews I find those responses were highly unprofessional..unless the owner has changed or has become more professional..I think I will take my money elsewhere.

Dorral Goforth: Buyer beware. You get less than you pay for. I purchased a vehicle for a lower price here than I would have paid elsewhere - and the vehicle looked a bit nicer. I knew that there had been some body work done - the new lens on on headlight and fresh paint around the hood and along the rocker panels were indicators. However, I didn't expect parts to fly off the first time I took the vehicle on the expressway. Then, when the battery went bad, I was stunned to discover that the battery had a "patch" of rubbery material on it that had failed! Are you kidding, patch a battery and shove it back in where it wont be noticed, rather than replace it with a new or even used one?Bottom line is that there are few "good" used car lots in town - but this is probably the worst.