Best Seat Dealer Lansing Near Me

Charlie Fahrney: Go literally anywhere else.

Diana Huntley: Their service department has treated me well for over a year. My Hyundai is still under 100k miles and has had several repairs and recalls taken care of.

Larry Reeves: Just purchased a 2022 Hyundai Tucson Hybrid. From the time we ordered the vehicle to the time it actually arrived and I drove it off the lot, the professional, honest and friendly support of Karl Hofmeister was exemplary. Williams AutoWorld and Karl in particular is and will be our go to place. The best car buying experience I have had.

LeeAnn DeYoung: I received the worst possible service from Williams Hyundai. My car was there for over 2 months, and while I was also wrestling my insurance during this time, the service advisors and manager Clint were not helpful in the slightest. I sent them the estimate from my insurance claim of the damages my car had from being vandalized, and I don’t think any of these people had the brains to read what was going on with my car. It took countless phone calls, emails, and I resorted to going in to the service center so I could actually talk to a person when they stopped answering. Then, when they had started repairs, they tried to give my car back without half of the repairs it NEEDED! For reference, it was vandalized: smashed passenger window, someone attempted to steal it so the ignition was broken, the side mirrors were shattered on the ground, and the rear view mirror was in the back seat. (Not to mention so much other cosmetic damage.) They tried to say it was finished and drivable with only a new window and ignition….. Last I checked, visibility is a requirement for the drivability of the car. Clint, the service manager, said I “didn’t tell him it needed mirrors.” And this was a complete lack of comprehension on their end, as I communicated my car’s needs with Clint multiple times in various modes of communication.They also had the insurance quote with all the damage to my car listed. And, is that not common sense?If they weren’t the only Hyundai dealership in town, I wouldn’t have let it stay for that long. Maybe if I had a newer car they would’ve cared more, but unless this place is your last resort, I would avoid it like the plague.

Lawrence Green: Dominic was awesome, very knowledgeable. Low vehicle inventory though.

Erin B: Brought my son's car in for recalls. Was able to drop his car off a day early and everything was done before the end of the next business day. Very fast service!

Julie Cooper: I am so grateful for Williams Audi Service team! I recently had an emergency repair. Steve and the entire team were absolutely fantastic to work with. I initially bought my Q5 from Williams because of the amazing work they do supporting our community, especially the Capital Area Humane Society. They now have me a customer for life!

T Russell: I bought a new car today!! Williams was amazing to work with and I highly recommend them to anyone car shopping. Brad, David, and Mr Dave Williams.... THANK YOU!!!

Allison White: Bill Onman is the manager of used cars sales. He emodies all of the worst characteristics of a used car salesmen. He is dicetful, conniving, and is not true to his word. He will not keep his appointments, properly view vehicles, or give an honest assessment. My family has been purchasing Audi's and having them exclusively serviced with this dealership for 20 years, purchased four new Audis from this dealership and after one interaction with Bill Onman, we will never return.

Lucas Tegner: Warranty work came back with damage to tire pressure gauges and noise from the engine. Typical garbage lot, avoid at all cost

Roland O: I have had two transmissions blow out on my 2022 Palisade I bought from Ahn Harbor Hyundai which is highly upsetting but the whole team at Williams Hyundai are top notch.The service manager has made me feel better about this third transmission and hope all goes well with my replacement Palisade.

Tanya Bissell: This dealership always goes above and beyond for thier customers. While waiting for an oil change they offered to take us somewhere to grab some breakfast and then came back to pick us up when our car was done. Now that's service!

Cathy Schneider: Williams Auto world is fantastic from the sales experience, to servicing my car with oil changes, to support of parts! Tim in parts went above and beyond with assistance for me when a part was needed after a minor collision and they couldn't get the part! Tim and his fantastic service reminded me why I will always be a proud Subaru owner!!

karina beals: I went in after calling to get some clips and screws for the bottom front of my Audi. I had called and was told I did not need an appointment just to stop in and they would look at it and we could get them ordered. So I stopped in on my way to work I was greeted by friendly staff and a few minutes later I was told my car was ready! They put new clips and screws in the bottom of my car for me! And when I said how much do I owe he said nothing you’re all set! This place has my business!!! Thank you for the kind and businesslike service!!

B83ful: Please take your vehicle to another VW dealership if you value your hard-earned money.I bought a 2014 Tiguan in April 2019, and a month later, the check engine light came on. I took the car in, and they ran a diagnostic, and two issues appeared: fault codes for turbo/under over boost and turbocharger pressure sensor. They only replaced the three wires for the pressure sensor. One month later, the check engine light came back on. Guess what the vehicle scan found; fault codes for the turbo under boost! Because it was under warranty, they were forced to replace it. Fast forward to May 2022, my check engine light comes back on for what? You guessed it, fault codes for turbo under boost!Since I am familiar with their tactics, I took the vehicle to be inspected before taking it to them. In a nutshell, the turbo should not fail on a car twice that only has 47K miles. Williams VW told me it wasn’t the turbo under boost; the actuator rusted because “I babied the vehicle,” “I didn’t drive it enough,” “weather conditions,” and “I only drove locally.” Reviewing my receipt from 2019, they didn’t replace the actuator; they only replaced the turbo. Although, the turbo and the actuator are connected. To be clear, I put 12k miles on my vehicles over three years, but I didn’t “drive it enough” They offered to “work with me for the low, low price of 2500!Save your money. Go to another VW dealership. The reviews are true.

Sam Postalot: Horrible customer service. I have repeatedly called the Audi dealership and can't get through to a servuce department person. Always get sent to the general mailbox which no one ever checks and if they do they do not return messages. I have to call the parts department to get transferred to Bobby the service writer. Typical wait time is over 40 min before him or anyone will answer the phone. I am told he will call me back its been 3 days still no call back and this is not the first time. Called today waited 45 min could not wait any longer.

Terra Fuller: When I got my Q3 delivered I drove up to the new beautiful Audi facility in Okemos to show Benjamin. He has been so wonderful and fun to work with. He took time to help me register my Audi. He also showed me again many of the functions we had reviewed when I did a test drive weeks earlier. I left feeling very confident with my new auto and I feel I can come back or contact Benjamin with any questions I have in the future. It feels great to be a part of the Audi Family.

Robert Allan: This is what car buying should be, straightforward, transparent, honest, no pressure. A big thank you to Brad and David!

Mary Hankins: Brad Boever is what a car salesperson should be. Listens and hears what you are saying. Went back couple times to look at a vehicle and never pressured me into making a decision either way. Worked with my schedule when I finally did make a decision to buy. HIGHLY recommend Williams Auto World and Brad. Heather in finance took the time to go through the process and made total experience great!

Spencer Parker: Awful customer service. Wanted a virtual tour of the car I was looking at but they would not set it up they want to force you to the dealership to get you on site. I asked if the salesman had gotten my email, I know he did, and he responds oh sorry we had technical difficulties lol. Give me a break. Was very serious about purchasing a car, had the salesman tell me he “shifted his focus to serious buyers”. What a joke I bought the exact car I was looking at a day later from a much more professional dealer. Have to call 10 times to get the sales department to pick up the phone. They want you to sign a contract before you even get into serious details about buying the car. Complaints go on and on. If I could give 0 stars I would.

Albert Paulin: If I could give them negative stars I would. Sales dept was good when I purchased my car but finance and service dept is absolutely horrible. Tyler in finance rushed me through so fast and didn’t explain any of the warranties to me. The finance manager told me with the warranty I wouldnt have anything to worry if I had an issue. Well my ac went out. I could not get service to call me back until I threatened to write a bad review. Being he didn’t call me back I had to take the vehicle elsewhere. Come to find out the warranty did not cover my ac. When Matt the service manager finally called me back, was telling me they just changed the transfer case. Which I know has nothing to do with my ac but I never had it in there and had my tc replaced. Matt is incompetent , has horrible communication skills and should not be in a position of management. I would stay clear of these clowns,The dealership is an absolute joke. Like I did said before. The sales experience was great but if you have an issue, good luck getting it fixed.I definitely do not recommend this dealership for anything and I will never buy a vehicle or use their service dept again.

Rob: Zane in service held my vehicle for three weeks without even completing the Diagnoses. My scheduled appointment came and went without any feedback. He ghosted my calls even though I knew he was available. One of the worst experiences ever. Had my vehicle towed to another dealership for service. Can you rate less than zero stars?

Hector Jimenez: There are not too many hidden costs. Price was as advertised.

Mperri077: Custom service to get a vehicle from another lot was very helpful. I didn’t have the time to go to that farther away LaFontaiin.

Rana Yaquob: Friendly and helpful.

Keith Thomas: Excellent service on my truck. Amazing communication with service staff.

Dallas Knoy: There employees or employees friends stole my tools out of my truck. Said it was my problem because they were in the back of the truck.

Edwin Pino: Great service and did not wait long

Karl Borgquist: Great service and staff!

James Stevens: Great place to get service done and to buy a vehicle.

Richard Zietz: Zach was amazing and helped me tremendously on purchasing my new Ram 2500. He went above and beyond in making sure that I received everything LaFontaine could offer without being pushy.

Stolas Medrano: Helping me understand what was needed and what everything was o. The documents.

ocha woods: Everything

Audriana J: Drop car off on 3/23 for recall work for the service 4-wheel drive light. Was called to pick it up on 3/24. Upon picking it up every light on dash was on in addition to the odometer flashing and keys not left it in. Floor manager available at that time instructed me to not drive it as he did not feel it was safe and service center was closed. When fixing the recall the transmission control module was fried and part took 6 weeks to come in. During this time a rental was provided. Once the part came in we were instructed to pick it up as it was “fixed”. Did not make it 4 miles before the same light the car was taken in for turned on. This is when they informed us this light was a different problem and not what they original ran diagnostics on, though it was what it was brought in for. Had to wait an additional week for that part to be brought in after speaking with the general manager. This experience cost me lots of time and frustration and could have been handled much better. I repeatedly asked to speak with the manager and each time he would have a tech call me back, when in shop manager never acknowledged our frustrations, spoke very condescending, and discredited our frustrations. The car was in the shop for 43 days, no communication unless started by us, and no progress until the general manager was involved.Would not recommend.

Leslie Lane: Great service and I didn’t have a long wait.

Marlishia Scott: All good 👍

Zach Harrison: Car buying made easy!! Great service, no pressure to buy.

Nyasha Chitiyo: Excellent receptionExcellent explanation on the new vehicle on everythingExcellent information on warranty and how to use car. I have no complaints

Taylor Wresinski: Love my new car and had a great experience!

Matthew Tingley: The only issue I had is when I had a oil change they never reset my computer so I had to do it, not really a big issue but when you pay for service you like it done properly. Other than that great service.

STEVE RELYEA: Phil Wright always does a great job getting the service we need done.

Kevin Lippert: Excellent service by my service advisor. Saved me a bunch of money also.

Zigmond D Clark: Everyone was great to me and tried to help me with my problems but it was the warranty coverage that I was not happy with , but Champion Chrysler Jeep Dodge Ram was understanding I was going through,and still make it pleasant for me.

Mal Hulbanni: Phil was great! Good service and great communication

Wayne: Tina was very helpful and kept me informed throughout the process!

Tammy Melser: Tina was very pleasant to deal with!!

James Bradshaw: Phil was very helpful, quick to get other issues I had solved.

Gary Brown Sr.: I had to bring my RAM 1500 into Champion Chrysler Jeep Dodge for a recall service and their Service Department did the Recall and washed my truck and I was on my way all within a hour of arriving. Great Service and a Great Dealership!

Jason Droste: Great Place to get your Jeep serviced at! Service Writer Phillip always keeps me informed and always gets my vehicle back to me in a timely fashion.

David Piper: So I have a leak in my 2013 jeep the hard top needed new seals and I asked how much it would be to fix it and they said it would be $485 to fix it I said no that's fine that's too expensive. So I did some research and found out that the seals to replace were $15bucks online and that I could do it my self really easily. My advice do some research before you take your vehicle there because they are price gouging their customers so badly for everything do not trust them on their prices.

Mikey NTH: All work was done to my satisfaction and the service advisor, Mr. Wright, explained everything fully.

Adam Krasnoselsky: I scheduled maintenance with Sorin for my Durango after a long period of being stored due to work. Sorin ensured that I was informed of the services that my vehicle required in a timely manner and provided excellent customer service throughout the entire process! I greatly appreciate the effort that Sorin and the entire maintenance/service group offered and highly recommend Champion Chrysler for all required maintenance needs of your Chrysler vehicles.

Jenelle Austin: The Service Center wanted to charge me $914 and never got the part in or called to update me, despite my multiple check-ins, lasting months. I fixed it myself for free in two minutes with a little googling.

Rhonda Price: We have the extended warranty on our Jeep Grand Cherokee & the radio system had de-laminated causing the channels to change randomly, calls were placed randomly. The temperature on the heater would do whatever it felt like doing. We took it in & Tina helped us. That was on a Monday, by Friday the part was in & I had an appointment the following Monday. Very happy.

Robert Franks: Great service as always. Phil Wright always treats us great!

ANDY JOSEPH: great customer service

Jennifer Medina: We came in looking for a vehicle for our teen driver. Loren made sure we had a safe, reliable vehicle to start him off at an affordable price. We had a smooth transition from start to finish and was assisted every step of the way. Everyone was extremely friendly. Thank you for a great first vehicle buying experience for our teen.

Eric Vanden Bosch: If you would like to save your self from bad service and frustration in your life. I would recommend avoiding even in an emergency. Unfortunately this is not a isolated case but has happened to other customers in conversation after discussing car repairs.

Kara Brewer: Thank you for the bottom of our hearts! We encountered an issue with our gas cap in our 2020 Chrysler Pacifica while headed from Grand Rapids to Detroit to catch a flight. The cap was jammed closed and we were unable to get gas to make our flight. After calling several service centers in the area that were unwilling to help, we called Champion. Sorin and his team got our car right in and were able to troubleshoot the problem and with the right tools were able to open the cover. It today’s world, it is rare to find such kind friendly service. Thank you for saving our trip! 🚐 ✈️🌵

mark koch: Keep in mind that my 2015 Ram has 410,000 miles. Sorin in the service department really looks out for the consumer. He has worked with me for 3 years now and I feel that he is very knowledgeable and helps to the best of his ability. Great communication and works to get the issues resolved. Has a great re-poor and knows how to get your warranty work taken care of. I would recommend Sorin to get any of your work done in a timely and professional fashion.

Curtis Smith: Nick kept the experience enjoyable with little to no pressure

Rebecca Ethridge: I recently purchased a new Lexus from Client Advisor, Nick Parks. Nick was extremely professional and worked hard to find the specific car I was looking for. He communicated frequently with me to keep me informed of the car's status. I appreciated the personal attention afforded me by Nick and Serra Lexus of Lansing much more than other dealerships I've dealt with in the past.I am very happy with my purchase and look forward to working with Serra Lexus in the future.

Robert Bielski: Spencer was an excellent salesperson. Helped me with decisions and attended to all the details required to drive my Lexus home.

Melanie F. Lewis: Nick was very personable, well spoken, and easy to work with.

Bryan Goetz: Great service you would expect from a Lexus dealership!

Linda Calvo: Ron Dodd is excellent! He knows the vehicles he sells and tries to help his customers find what they want as well as what's best for them. Ron also has a great personality for the position he is in.Many thanks to others on the sales staff as well for teaming together to make my buying experience a pleasant one.

Lloyd Brinson: Had a great purchase experience at Serra Lexus Lansing this week. Special thanks to Nick Parks who made it happen. Nick is very knowledgeable and was most helpful, patient and courteous. He answered all my questions and bent over backwards to find a way for me to complete the purchase of a great car. I drove over 70 miles to buy this car and it was well worth it. Many thanks to Nick and his team. I would give him a rating of 10 out of 10 if possible.

Duane Dunlap: Enjoyed my CPO buying experience with Spencer and the other Serra team members. Very professional and attentive to all my questions. Value and appreciate attention to all the buying details. Would no doubt rank Serra high on my list of Lexus dealers. Would visit them again.

Lev Raphael: We've been leasing from this dealership for twenty years and our latest experience has been another smooth ride, pun intended. We found Nick Sparks easy to work with, informative, and friendly. Ditto Brian, Noe and Grant. Everyone there seems upbeat and there's no sense you're being pushed to make any particular choice: it feels more like a shared journey. We got the deal we wanted--and ended up with a better NX than we had been driving.

alejandro f investigador de UFO y otros temas: I am very satisfied with the purchase of my car thanks to the very professional attention they gave me. I recommend them. Thank you.

Bob Jones: There are not enough superlatives to describe the outstanding experience I had with Mike Spencer and Serra Lexus service. Absolutely one of the best customer experiences I have ever had.

Tangie Gary: April 15, 2023 I pulled into Toyota service at 5:50pm because my brand NEW 2023 Toyota Tacoma tire light came on. The serviceman said you have a flat and suggested I go to Discount Tire because Toyota service was closing and he had no one to help me. I didn’t have time to get to Discount tire before they closed at 6pm. As I was leaving Toyota service, they had a SUV parked blocking the exit where as I had to drive through the Lexus parking lot to leave. I parked my truck in Lexus lot and called my husband, when he arrived he started the process to change my tire meanwhile Lexus employee Brian -Manager came and offered his assistance what a nice guy/human. Brain went above and beyond to help a Toyota customer when Toyota didn’t have the decency to help a disabled woman. Five stars for Brain ⭐️⭐️⭐️⭐️⭐️

Linda Clark: The new owners of this dealership have brought it back to it's former glory. The brought in the most awesome service manager - Mike Spencer. He gives you top flight service and is caring about every detail and most importantly, the customer. I am so happy that the people who own it now really seem to care. Thank you!

Angela Lewis: Spencer was AMAZING. I handled everything via email and phone because I love out of state. When I arrived, Brian took great care of me on the financing side.

Greg Bell: Nick was great to deal with. I purchased a vehicle from out of state, and we completed the deal over the phone, including a car I traded. Nick listens to your requests and addresses each item in a timely manner. It was nice to deal with someone who listens and addresses your requests in a respectful manner. I would not hesitate to purchase another vehicle from Nick.

Dirk Vander Ploeg: Don was great to work with! Very knowledgeable, great follow up. Fast and friendly service! Thank your Don!

Michael McClendon: I enjoy having my Lexus serviced by Serra Lexus. The service team is great and very friendly, and they always give great information on the work done and that needs to be done soon.

Basil Anosike: Excellent customer experience! Nick was very friendly, knowledgeable, helpful, and has wealth of experience in customer service and the business.

Steve Holmi: Issue w/ headlights on new NX350 was reviewed - will monitor things and revisit the matter on next scheduled maintenance if problem persists. Other than that everything was fine with Ken and the rest of the Lexus Service staff.

Linda Limoges: Unlike any other car purchase I've experienced. Everything went smoothly, Ron wasn't pushy at all. He was very pleasant, he let us decide. First car salesman that helped us feel good about what we were ready to do. Thanks Ron