Best Shinkin Bank Lansing Near Me

Sunny Nadolsky: This is a great bank with outstanding service from a great Team, especially Joe, who is not only very knowledgeable and supportive, but also very gracious and kind.

Josh Heusinkveld: I goes there about every two weeks for get quarters from cash for my work. Bank tellers are always smiling, friendly and helpful.

Hector Curiel: Steven Van Nada is the consummate professional. I was introduced to him by a mutual client who happened to be a first-time home buyer. This particular client had a common circumstance that we see having trouble with most other lenders. The client was a business owner with an ITIN. Not only, did Steven and his team have no issue where other lenders do. They exceeded timeline deadlines and we closed early. It's been a pleasure working together, and I look forward to a continued business relationship with FNBA.

Savio Fernandes: It is a great experience and do recommend First National Bank of America for your Home Mortgage. My loan officer Everett Hurt was very help and gave an excellent customer service. My loan processor David was excellent. The complete FNBA team was excellent. I am glad that I choose FNBA for my home mortgage. Please choose FNBA if you are planning to get a home mortgage and ask for Everett Hurt as your loan officer you will get proper guidance and very quick response during your complete loan process.Thanks

Jehovanni Fuentes: Experience was awesome Kassandra help us alot with 0 stress I really recommend getting a loan with Her

Jay Hall: Worked with David on CD's for a few years now and they are so easy and helpful to deal with, great rates too.

Alan Pats: First National Bank of America is great. The process was straightforward, simple and stress free. My Loan Officer Everett Hurt and his team were very helpful and knowledgeable..... Everett is also great facilitator and communicator. FNBA should hire more people like him!

Victor Sanchez: Amabilidad, eficiencia, asesoria y mucho profecionalismo ,muchas gracias

Jose Ponce: Son excelentes y muy eficientes gracias

Eric Calisto: Being self-employed can make it challenging to find lenders, especially when it comes to a mortgage. Luckily, I came across First National Bank of America and their Profit & Loss Statement mortgage program. The process was seamless and we ended up closing on our home nearly two weeks ahead of schedule.I worked with Tony and Renee and they both made the process simple. Any question I had was answered within minutes in a direct, but detailed and friendly manner.I would definitely recommend them to anyone for a mortgage -- and especially those who are self-employed.

Thomas Schoenberger: Save the Aggravation and bank somewhere else. They bank as if it’s still 1950. Write us a letter for this, write us a letter for that. What happened to signing forms via docusign like every other bank in America. I find the response time of the manager David a solid D. Just closed four accounts -best decision ever

Roach Brothers Lawn Care: Tony Palmer is your guy!! If you need a home loan, ask for Tony. Tony did absolutely everything from start to finish and helped me every step of the way with questions I had. smooth and easy.

Nick McCrady: Very very poor customer service

Artemio Avalos (Avalos Painting): Our loan officer Matt Toy was the best ever! Start to finish no worries no problems, fast people from the home inspection to property survey to lawyers. Great folks, I’d refer them to everyone!

Henry Depieri: I am attendee by Andy Beuerle and David Goosen who give me the best service ever. These guys do a really god job. They are on top of the game, they know a lot about their programs and they give a exceptional support. This lender is very appreciated for our community. I would like to say thank you for all.

Ken Sellers: I have had a lot of interaction with FNBA, and it revealed a level of customer service that my own primary bank (Ally) simply does not have. They truly deserve 5 stars. Having said that, I would note that a 540 days' worth of interest for early termination of a CD is unusually punitive. Just something to watch out for.

Al1027 Dgna: Everyone that I had contact with was extremely helpful and nice. The process was very easy with my situation. I have nothing but positive things to say about First National.

Danilo Lopez: Fue una experiencia agradable, me atendieron bien y mi proceso del prestamo fue en un tiempo justo. Tuve muy buena comunicacion y orientacion. Muchas gracias

Fredy Salmoran: Thanks Everett!!

Lori Spielman: I was assisted by Faith Linsemier and received great service. Faith was courteous, competent, and professional.

Tina Raponi: This lending company provided a RARE opportunity for my husband and I to FINALLY purchase our forever home! It is for that and the excellent costumer service that we have to give a raving review overall!A HUGE thank you to our representative Kassandra Bellingar for her perseverance, determination, positivity, and helpfulness throughout this entire process! She really knows her stuff and is always a phone call or email away for every question that pops up for first time homebuyers life ourselves. We couldn't have done it without you Kassie and we are forever grateful for you.An intimidating process turned into an effortless success thanks to this company and their amazing team! Thank you First National Bank of America, thank you to our financing team, and thank you again Kassie - our dreams of owning our home have come true!

Laurence Rosen: I have continually been pleased with both the service received and the above average rates of return on FNBA certificates of deposit.

K W: Last week at the drive thru I requested a one hundred dollar bill but received two fifty dollar bills! Yesterday I went into the branch while depositing money into my account and requested a one hundred dollar bill and received it . Today at the drive thru while banking I asked for two one hundred dollars bills but received 10 twenty dollars bills. So I had to go into the branch and request two one hundred dollars bills. It may seem petty to Flagstar but to me it is all about customer service if you don’t have what the customer requested let the customer know or ask another teller do u have a hundred dollar bill in your drawer!

Kerry Childress: I got treated nice when i came in to open a account. Up and i think you for treating me nice

Ben Willard: Very goodCouldn’t do it with out themTerri did a great job and the rest of the staff

Alison Taylor: Becky Fry and team are amazing!

Kristin Mikesell: Excellent customer service and competitive rates.

Desiree Buchanan: The staff at the south cedar location in Lansing is awesome meet my needs and answered the questions I had with no issues

Mad Max: Like the customer service. The south Cedar bank staff is good.

Vikki McAninch: The staff were very helpful and got me in and out in a timely manner!

Oscar Drumhellar: We deal with the south Lansing branch and have had a great experience with the staff. We really like dealing with Sasha.

Eli's_ BR549: Excellent customer service. Excellent banking . Great fraud alert.

kaaytie65 l (Kaaytiee): I love my bank branch . Everyone are so nice and work well with me.

Steve: Worst bank on the planet to deal with when you have an insurance claim. I waited until my refi was done because they are so horrible.

Allan Marshall: Worst bank and customer service I have ever experienced. Trying to close an account is near impossible. Do not ever get a home loan through them!

Al Goldis: Terrific service.

Eric Bell: Very friendly and helpful staff clean environment oh yeah and the kuerig machine is a awsome touch

Richard Kraude: Horrible customer service. Go to another bank!!!

Marilea Riddle: Horrible experience cancelling my bank here don't make the mistake of banking in this trash

R Johnson: PNC Bank need to do better. I went to the South Cedar Branch in Lansing Michigan to make an auto loan payment and was to I could not do so. The reason I was denied making a payment was because my name was not on my Husband auto loan. I tried to provide ss#, address, payment amount (which his name and mine was on the check I was paying the loan with). I didn't even want a receipt my canceled check was just that. What ever happened to may I have your license please Mam and because of privacy issues we are not going to be able to provide you a receipt. I could see if I was paying with cash (could possibly go into wrong account) but check could easily be traced..Smh. Not only is PNC front line Customer Service Representatives unprofessional, not knowledgeable but also very rude. I don't know why they would refuse payment under these circumstances but I'm glad I do not retain stock in this institution. And to think not only do my Husband have an auto loan here I also have one. Note to self: Look into possibly refinancing somewhere else. (Oh I have the credit score to do just that). Good day PNC!

Kenneth Mosher: Always very very good.

rachel morales: Rude

Da Ya: Funds not available on date(s) given (2 times...waiting to see if 3rd time is a charm).1 bill is now late due today, $500 bill due in 2 days (which is the next promised date the funds will be available).House payment due the day after.PNC = lies.Employees refuse to help. Branch manager leaves a redundant message and then refuses to respond. Afterwards, employees say he at lunch (over 1.5 hrs) AND when I mention this he's suddenly on a business call.Go bank with BoA. Better services and less fees.

Henn Frank: The lady that stops you at the door is annoying an unpleasant. I’d rather deal with a bank teller than deal with a random worker that doesn’t introduce herself. Never going back!

Cruz: I went downtown Lansing to open an account .I changed my mind and close it right away.The manager up there told me that he was not able to close it to 24hrs as past I said ok .i ask if I can get it the next fallowing day he said yes just go to the other locations.So I did I went to the PNC Edgewood location @ the manager up there totally un professional,he said that he was not going to wave the closing fee because it was done in another location.I deposit $500 in cash @ there were going to give it to me in a check @ charge me $25 to close my own account,after the other manager said he was willing to wave my cancellation fee..I gave them cash money @ them Bums want to give me a check🤨🤔.I hate writing reviews but when a business is Bum at there job they need to be called out.So back to the situation about the PNC Bum manager got loud @ attitude..need to be re trained on services.💯✊🏽

Edward Carlton: I had very rude one he had a beard not sure what his name was but he was a ass hole

Christian anderson: I had a simple issue that I requested some assistance with at this location. Damian the branch manager was very rude and unprofessional and did not even care to help resolve my issue or help to better understand a PNC third party product that they offer. I would stay clear of this Branch.

Red eye 2017 Red eye 2017: Nice and helpful

Linda Dunn: The bank manager Ann, was very argumentative. She is very rude and should not work with the public. Most of the employees are not very helpful or informed. I will never do business with Flagstar again 👎👎👎

Ismerai Alvarez: Always polite and very helpful. Excellent customer service!

Sterling Gordon: This bank and particularly the manager Ann is the worst bank customer service I have ever witnessed or experienced. They’re not helpful and act like they’re doing their customers a favor by holding and investing their money, paying low interest in return, and making it virtually impossible to access your money without jumping through several hoops and the hoops change daily. There is no consistent policy on closing your account and transitioning accounts due to divorce, asset allocation, death, early withdrawal or whatever reason I have or choose. IT’S MY MONEY! The story should be consistent and I shouldn’t get an attitude from a branch manager who makes a good living doing little, has ZERO customer service skills, and makes her money ONLY because people like me have kept their money there for decades. Worst bank and staff ever!

Owen Kerr: Everyone who assisted me in starting my accounts was spectacular! 6/5! Would bank again!

Monisha Jones: Flagstar team does an OUTSTANDING job making sure their customers needs are met! I highly recommend Flagstar Bank to all my family & friends.

Kyle Hilton: Very knowledgeable, friendly, and helpful staff!

Tyler Alcaraz: Flagstar in lansing michigan on west saginaw have helped me with everything I needed

Trueman .R.: The employees at this branch have 5 brain cells between all of them… One of them couldn’t read

Beverly Edmondson: Speedy, friendly, and efficient as usual. Great service and very helpful. Always a pleasure doing business with them.

ashley ward: Horrible customer service. I had a check from chase from the company i work at. I went to cash it and just had my name changed. Id attached to the new one. Told me they couldn't cash it. Even with other forms of id. They wouldn't even work with me. I would make account there if it was the last bank in lansing.

Mia Cintia: Won’t answer the phone. Not a good place to have your money. You get a recording that says they’re busy and then it hangs up on you…lol

K Scott: Fast service

KJ H: Just went through the drive through

Melynda Christle: My husband bank's here..

Thomas H: Wonderful staff and fast service, specifically Shawn she was very helpful and courteous

Lisa: Jason was super kind & helpful.

Brian Lehman: POOR! THEY WILL LIE, CHEAT, SCAM, AND STEAL YOUR MONEY ANYWAY THEY CAN! I GOT A REFUND THROUGH PAYPAL, THEIR NOWHERE ON IT AND THEY ARE TAKING THE MONEY SAYING THEY DID REFUND IT! YET PAYPAL, IS THE ONLY ONE ON THE STATMENT!!! THIS IS HOW THEY TREAT MILITARY, VETERANS, AND ALL H.R.S.C.! SAVE YOUR MONEY CLOSE YOUR ACCOUNTS AND GO TO ANOTHER BANK! AFTER OVER 15 YEARS, AND COUNTLESS TEAM MEMBERS SENT TO THEM THIS IS HOW WERE TREATED!!! CLOSE YOUR ACOOUNTS BEFORE THEY TAKE ADVANTAGE OF YOU! BTW NOTICE WAS SENT IN DISGUISE PDF FILE THAT CRASHED MY DEVICE! SO BECAREFUL! CHASE HATES AND DOES NOT SUPPORT MILITARY, VETS, H.R.S.C.! DO NOT GO TO THEM! ENJOY YOUR FREEDOM IN OUR COUNTRY! U.S.A.

Antony Irwin: Went through the drive thru window yesterday. I was greeted instantly by I think Jason? Was his name. Listen, this man is SO NICE. He instantly greeted me with his name and asked me mine. I gave him my preferred name even though it's different on my card, and he respectfully used it the whole encounter. I'm telling you, I have never met such a nice person at the bank. Very sweet, very kind, quick, and wonderful service. Thank you so much!!! (I hope I got your name right!!)

Mike Jewell: Came in to get 300 in change for the business and the rep just told me I have to call ahead to get 100 in ones 100 in tens and 100 in fives. Said he will do it this time.... Oh geez thanks... I would suggest putting better advocates that deal with businesses unless you want to lose business accounts. Thanks for allowing me to get change really appreciate it Chase.

ashley the Mocha Barbie: Waited 25 minutes in drive thru, due to the lobby being closed. Very friendly staff though. Made up for the wait.

Liiban Omar: They closed business days what a terrible place

Stephen Kolokithas: Super dissapointed...update your hours and your service...supposedly they are only open until 4 at the drive thru. I arrived at 3:45 and waited in line...finally got up to a teller at 4:10 only to be told that they actually closed at 4...even though I waited since before 4. There was no one behind me and I had all prewritten deposit slips ready to go. Had two kids in the car with me. Super dissapointed...makes me rethink having my personal, my wifes, and business banking with this company...looking into pulling my accounts to a small business bank that cares!!

Aaron Lee: Very slow workers

Saif F: Stopped to see a banker to add a DBA to a corporate account. After waiting a couple minutes, the teller told me that one banker has an appointment at 11:30 and the other 12. It was exactly 11:30. The banker wasnt very friendly to the teller. The teller was nice but said the banker couldnt see because of his noon appointment. He was just standing around and they knew it was simply for adding a DBA. I have 3 corporate accounts with chase but that customer service was horrible and it appeard the banker simply didnt want to work.The CS at the branch on campus on Grand River is the best one.

Force FUNK (Stephen): One associate to assist, cramped location, packed, took way too long, worst chase I've ever been inside

Melissa Talbot: Horrible customer service, deffiently do not go above and beyond for their customers. Dont waste your time go to Michigan State Federal Credit Union !!

Tyler Devuono: Jarvis took the time to help us through a difficult situation. Spent time on phone with his main office to help find a resolution that had to do with check writer not their bank. Resolved it all after he spent a good hour with us. Took time, was patient, and didn't just tell us were were SOL. We weren't even customers with accounts but we decided to open one after this experience.

Rebecca Brown: I had a debit card expire and was not aware. I called the 1-800 # because it was after hours. The representative there could not help me at all. She sent my card to my address , not the PO box, she assured me that she would. Found that out when I got to the branch today. The branch Fed Ex my card and canceled the one from the 800 #.The representative at the branch fixed everything in 5 min. I am very appreciative!

Great Lakes Narwhal Michelle Erskine: Easy to get in and out

Askr Mer': This bank and the all of there other branches are pathetic. All of the employees & departments do whatever they please & they don’t communicate with one another. The dispute department lets you dispute whatever you feel you need to. But the Cooporate office has a problem with the amounts in disputes, apparently. But no one from either department has a solid foundation on policy and regulations to inform customers with. They make it your fault accusing you of “being a risk to the bank” if I couldn’t dispute a certain charge why did they let me do it in the first place!? Bringing me to say all of 5/3 institutions are disorganized, they don’t communicate properly and at this point they seem to be broke! And the banker at this location acts as though she’s a sales person pressuring you to get other accounts and loans etc.

Alyssa Carone: Slow service but polite staff

Robert Bylski: Since December, I have been the victim of identity theft which includes my social security number and my credit cards at multiple banks. With the help of my banker Mackenzie, she has helped me consolidate my debt, added identity/fraud protection to my accounts and made me feel so much more secure. The anxiety has been overwhelming, not knowing if this is going to continue in the future however, it is good to know someone is willing to help in anyway they can. Mackenzie has always returned my calls within 24 hours, always has helpful tips and suggestions, and also checks in from time to time. Honestly, if she hadn't recommended the 360 Access card most recently, while I was waiting for my new card to arrive in the mail, I would have ran out of gas on my way back to town one night. Because of the security and alerts 5/3 offers, I will continue to bank with them even if it happens again. Thank you 5/3 and Mackenzie for all your help.

William Wooten: Incredible service! A banker called me to check if my Zelle payment reached it's destination. Mackenzie, you are the best!!!!!!!!

Chris Feltner: Beyond fed up. Used to love this bank. They constantly nickel and dime. They’ve held my check for almost two weeks with no sympathy or empathy. They lied about it and had me get other people involved when that wasn’t necessary. They take forever. I’ve met with multiple bankers. Two were a complete joke. The third is pretty awesome. I go to Dallas next week, otherwise I’d change tomorrow. Can’t wait to close my accounts out and be done with them. I’m giving two stars because I actually like my current personal banker. And I used to like you guys as a whole. Otherwise I’d give you -5 stars. Going to a credit union where I’m not always getting nickel and dimed on a monthly basis and lied to. ✌️

sasha: Rude tellers

Didi Luo: Very helpful banker. Got my dormant fee waved for me in like 5 minutes. Waiting time is short, too.

Nick: Laughably poor service. Every time I come here I immediately regret not driving the extra mile to the Okemos branch.

Kathleen Toolen: This location is where we had to go when our original location closed. 2 people there tried to help and were kind, but it wasn't enough to save our experience.Joseph Szombati was our home loan "originator" from the other location - according to his profile, "I became a Mortgage Loan Originator because I love helping customers achieve the dream of home ownership."*Pause for laughter*As first time home buyers, we trusted the recommendation to go with Joe & Fifth Third. It is a regrettable mistake that we have painstakingly rectified by moving our mortgage to our credit union in less than a year and a half.Our experience with Fifth Third was appalling. The second I started to feel like something didn't add up I reached out to Joe and he told me I needed to calm down, I was just a nervous first-time home buyer.I was right. The estimate for our mortgage and taxes was WAY off (low) and we ended up paying hundreds more each month.We almost didn't close on our house in time because despite all the communication we made sure was done the ball was dropped by Fifth Third on their end. Again, I was told I needed to calm down AND I was told that that information wasn't received - until I pointed out the email had been responded to so clearly it was - it just wasn't read.Our escrow was screwed up from day one. (By THOUSANDS of dollars. You may ask - that seems like an exaggeration? More than $5K? How is that even possible? Oh, it's possible if your bank is Fifth Third.)Despite doing all the heavy lifting by getting them the correct documentation to fix it, it remained screwed up for more than a year and was only corrected just before we pulled our mortgage from their cold, incompetent hands and switched to our local credit union.Oh, and the title company they hired never submitted the paperwork for our primary residence exemption. So our taxes were screwed up and I had to scramble to fix that as well.Our mortgage payment changed 5 times in one day. ONE DAY! And almost put us in default since that day was also the day before our payment was to be pulled. If I hadn't been paying attention ... grrr.Fifth Third took a parting shot by charging us PMI for a month they didn't have our mortgage and the amount they said we could be getting back in an escrow disbursement was far more than we received. I had a time, date and name of the person who gave me the amount (I learned to take detailed notes of EVERY phone call or meeting) - and the bank still came back with "we don't know" but that we weren't getting any of that money back.Our credit union was privy to what was going on and was absolutely shocked. "We don't know what's going on there, but that is 100% messed up." The credit union has been AMAZING and we have zero regrets in switching, even did my car loan with them recently.Also when we closed our Fifth Third bank account at this location the "agent" in the bank was too busy to get to us in person and the lovely young lady at the counter took care of us and said he'd call to confirm it was done.The agent called my cell phone 15 min after we left - listened to my voicemail with my name and feminine voice - and asked for my husband instead. Are you #&^*@! kidding me? (Side note, my husband doesn't handle this part of our life, I handle mortgage, insurance and bills - and I'm primary on all accounts.)While all this was going on, my mother was in the hospital and we almost lost her. We sold her house, moved her twice and dealt with many many other issues in our lives that hit at the same time. We had JUST gotten married before we started this process. I imparted this info to our "officer" Joe and that I really needed his help for this to go smoothly.My last call with him was after we got screwed on escrow disbursement - "I'll look into it and get back to, I'm so sorry!" Good thing I didn't hold my breath - I never heard from him again.Thanks Joe and thank you Fifth Third. We will be sure to continue to let everyone know where NOT to go until each and every location closes.

Rissa Park: The people here were very helpful. We spent over an hour talking on-on-one with someone about our options.However, they were supposed to call to follow up, and I was also supposed to receive a new debit card in the mail. Neither have happened and it's been a month.Their app has nice perks though

Cynthia Hindman: Terrible customer service! I have been on hold with the brach for 35 minutes. They are normally so nice and friendly but they change people there so often. You never know what you will get.FYI if you have an old business savings account that they make you have they will take money out until its empty and then charge an overdraft fee!. Even if they no longer offer that savings account. I realize that this is partially my fault for not having checked it, but it was never disclosed when I opened it and I have never had a savings that charged.Lesson Learned and now shopping for a new bank.

Kyle Herreman: Terrible customer service. Over 2 weeks and could not get an answer from the agent about the loan status. Was lied to about being able to contact a manager to discuss my options when the agent would not call me back. Was told my credit was run without my permission but then found out that it had never been run. Overall terrible experience and will not use 5/3 in the future.

Kathleen Takacs: Looking for a mortgage, first time home buyer or otherwise?Don't. Even. Think. About. It.Our 16 months as a Fifth Third "customer" ends this month as we refinanced with MSUFCU (as we should have gone with MSUFCU in the first place.)Our escrow was screwed up more than 8 times. Our monthly payments were much higher than originally projected (when raising concerns to our "officer" he told me I needed to chill out because I was a first time home buyer and didn't know/was worrying too much. Turned out I was right).Our mortgage payment amount changed 4 times in ONE DAY. Their title company never submitted the PRE, so our taxes were screwed up too - it took months to correct and still got screwed up a few times.Icing on the cake: I called to get our escrow disbursement amount (the check we were being sent after the mortgage changed hands.) Amount was lower than what we in our escrow account, but explanation was satisfactory and difference was small. Check arrives today, $200+ less than what we were told and obviously much less than what was in our account.I get to call on Monday to find out how this "institution" is screwing us again. It was a waste of our money, time and energy to go through them and regret they have even a single cent from us. The ONLY redeeming quality is a lovely young lady, Alexis, who showed care and helped however she could despite limitations.Save yourself. Don't do it. Don't even think about it.

Colleen Crofoot: This branch has the WORST customer service at the drive-thru. I will NEVER do my banking at this location ever again.