Best Mobile Network Operator Sterling Heights Near Me

Jeremy Simmons: I love the people here so much I decided to work here 😂

Bettina Plumhoff: Very helpful!

Montez Freeman: Came to this location 25 minutes before closing. As I was walking up to the door associate locked door then walked away. When advised that the closing time was 5pm and asked why was the store closing early associate interest sayd had a family concern. Which is totally fine. Associate asks what is going on with phone, I advise that the phone keeps saying sign in to network. But he then said he already logged out of everything.....I asked for his name and he refuse to provide it. Then I asked for the manager, he says he is the manager. BUT still refused to provide name. Associate/Manager is still in the building and has been for the last 30 min. But Advise that he needed to leave for an emergency.HORRIBLE SERVICE.....

Jacob Ayoub: Love this place! Noura and yousif are just the sweetest! Also the young boy Jacob is very friendly with his charming smile:)

nob bki: Awesome place. Very helpful staff. Truly professional 👏

D HILL: I'm in the hospital my friend came by and got my phone & took it in because I couldn't get it hold of charge. Everything's good now Ty 🙂

Ariana Nicole: Went in to add a line to our account and get a new phone, not only is dugan amazing and professional but made sure we knew what everything was each step of the way. He just Even offered us water, the customer service at this store is immaculate every time!

Mike Yob: I was helped by Dugan on 12-23-2021. He was friendly, helpful. we hope you have a wonderful holiday.

Johnny Bazi: Great place to shopAnd taken care of costumers.

Dani: I want to say Nick and Ronnie were their names. Totally helpful! Thanks guys!

Eric Hansen: These guys have been the best and most helpful cell phone store of any carrier I've ever dealt with. I met the regional manager one day in passing when I was there and told her to give these guys raises, and I meant it!

J P: T-Mobile - 603 e has always been there for me it is where I bought my first phone and they give great service. Today I went in with some major concerns about my gb. My phone has been acting up. I didn't know that I was eligible for a new free phone. And more gb's. Demi helped me out significantly today. Nick did too. They were patient, professional, and very respectful. Luckily I was able to have all their attention😄. I would highly recommend this T-Mobile to anyone I meet.

Derrick M: Today My family and I decided we wanted to upgrade our phones/provider from AT&T to T-Mobile, it was 4 of us and the quality of service that we received from Demi was impeccable, especially for handling all 4 of us at the same time, she was very professional and extremely helpful in assisting us with the types of phones to get and which promo plan to go with. T-Mobile you have an extremely valuable employee with Demi and I would be more than glad to refer her to anyone that I know who is in the market for a new phone/provider.

Kate Foley: Demi was wonderful polite and very helpful. I was able to get a new internet service cheaper and very helpful with Hot spot. I love the new IPhone 12. I reconnect to everyone go here for all your services. I used to be at and Verizon now I have the best service ever!!

Nick James: Thanks to Demi she was wonderful and such great help ❤️

Chris Brown: Came into this store yesterday because I was bored and wanted a new iPhone lol..Demi reserved my iPhone 12 pro for me so when I got into the store she had it waiting for me! Demi was very helpful and offered additional assistance. She also told me exactly how much I gotta pay for all the lines on the account! I recommend everyone to come here and get lines, phones, etc. Store is very discreet so I was in and out in 40 mins or less! Thank you Demi again and I'm coming back for the sports channel package!

Antoni Wojcikowski: problem with my phone.Got immediate attentionThey solve the problemVery knowledgeable and friendly

Leo Virga: I'm at the store Evan helping me and I really am thankful The service is excellent and if you had more people with the knowledge for the customers this wonderful thank you very much. She puts the customer first.

Family Life: It’s great to find a professionally kind and resourceful store manager named Nick! Thank you

Lena Breman: New store with people willing to give help, learn what makes you happy, and give good customer service! Just waiting, will do whatever necessary to solve your problems, and always with a smile!They are all some of the nicest people, so give a try!

Himansu Shah: David he was very nice with his services. It was very easy for me to switch three phone lines from Verizon to. T mobile.

John Hss: Fast service and friendly staff! You will be greeted with a warm and welcoming atmosphere!

John Bird: Good experience

Mihai Strainov: Too lazy to help bring new customers in.....:(

Sarah Baker: My faith in all humanity has been restored because of Mobil Expert Afaf! My phone randomly stopped connecting to the network and I was told by a previous T-Mobile location to bring it to U Break, I Fix….Afaf was able to identify my problem and fix it quickly. The phone Gods should ring upon her and give her a raise. She displayed amazing customer service skills while helping the customer before me who seemed to be very confused. She never lost her cool or had an attitude. 10/10 would recommend.

Debbie Reynolds: My favorite store whenI mess up my phone.The Corporate Storeat 18 & Garfield

David Oswald: Excellent

Ankit Parikh: Friendly & knowledgeable staff and made switching over very easy and hassle free

Luke Ostrowski: If you want to get the best service I recommend you see Brandon. This man is well collected and knows how to work his way around things. I ran into an issue with trading in my old iPhone and he solved it in minutes.

James Hamele: It seemed like I was bothering the workers when I came in to get some info.

Samuel Mada: This is the worst TMobile store! Eric is a terrible salesperson and should not be in sales. He clearly doesnt know what sales mean and acted like he didnt want to work today. I have been with Tmobile since 2003 and I am switching to version because of Eric's terrible service.

RICKY RENAUD I: The service was amazing

S: We switched to T-mobile & had issues transferring data. We went to this location 2 times. Brandon was Great! Very helpful & knows his stuff! We also dealt with 2 women there, both were very rude & didn't offer any help. That store is lucky to have Brandon!

Carol Miller: Customer service excellence.

Natasha Lipka: Don't appreciate the woman who didn't help me as a third party worker in Sterling heights (53 & 59 highway to no satisfaction. Ended up not getting her card. But Manger helped me get through my account problems between sprint and t-mobile. I will return everything since it was less than a week ago.

Matt Marovich: Sold me a $300 phone with no way to charge it!!!! Should be criminal!!!! I left. Got home. Nobody told me phone doesn't come with charger block!!!! Samsung needs to step up!!! Went back to store & they're like "tough luck, we'll be alright!!!!" That's fecally. Didn't appreciate that!

Daniel L: Worst location! Sold me new phone but broken touch screen. And they will not replace for another. Spent 4 hours talking to 1800 number. Costumer service worst I ever had.

Steven D: Just stopped in to switch to T-Mobile.. Brandon was great!!!!!

j cat: Except for one guy (Brandon) everyone stands around doing nothing. Tells you they are working on your situation then leaves you sitting there wondering and asking every employee who walks by what is going on with your phone issue. Sometimes they never come back, they just hide out in the back room till you give up and leave. I'm really tired of the back room. Let your customers see what you are doing. I don't trust a company that acts like there is a secret room where they can go and hide from the customers especially when asking for our unlock codes for phones. That is totally a no no.They charged my card for a deductible for a replacement phone then told me they couldn't replace the phone because it isn't in service. Well what about the three times I came in to get it replaced while it was in service??? Waiting to see if the charge falls away on my account. I'll be calling the company directly about the lack of attention to insurance service for all I pay for it!!!Crazy smokescreen scams going on at this place. The manager gives condescending short answers to the customers and doesn't get anything done. Paycheck employee only so he can tell the ladies he's a manager. Wake up guy!

Linda Bailey: Came in to upgrade a phone. Was taken care of swiftly and professionally. Brandon was awesome.

Raham: The guy that works there was very unprofessional. He was talking to us while FaceTiming. At the end, my issue was not resolved.

Syed Rahman: One guy there was very rude. I don't know his name. As soon I entered the store he signed me in and took care of 2 customers who came after me.I was very upset and he was looking at my face walking around and that was making me more upset. I have one extra star because the other guy took proper care of me.

Lamiah Rahman: Andre Cusumano is a great manager and customer services is super.

Bonnie Bostelman (Bon): Store was closed at 2:30 pm on December 30,2022 and all the lights were on plus shutters were partially closed. I think the person working was sitting out in his truck having a cigarette

Sai Ghantasala: I waited 40 minutes today and no one helped and I left. I waited until the worker was free and she discussed with a coworker that we were next but went and was talking to and helping another group that was already with a worker and we’re already being helped while we had been waiting for 40 minutes!

Saif Qays: The store hours from 11 AM to 6 PM . I went there at 12 pm they’re not open yet !!!

Saher Yousif: الساعه 12 والمحل مغلق

Onyahu Ha’Gadol: Thank you Anmar S. For your great help with my first iphone14 pro!

syed Akbar: Clean store. Professional and knowledgeable staff

Denise Karry: Today the employees were great

Senan Bashee: The best store to go to.they have a person there he’s name is Rafi he’s the greatest and he so knowledgeable and nice personality and he helps me every time I go there he’s the best

Noor Alsafo: The worst t-mobile ever worst customer service worst employees worst place ever advice don’t go there

Angel Lopez: Very poor service, not professional the sales rep# 706 didn't explain the charge and ending charging $30 more of two cell that I bought, Don't go to this location not recommended

Terri Newman: I really like this T-Mobile store rep are very knowledgeable and don't try have you buy everything in the store you don't need...

Simon Anderson: I went in to see if the incentives were good for me. The sales person pushed different things on my that I told him I didn't won't. He then proceeded to ask for my credit score and try and set up an account when I didn't ask for it. When I said no thank you, he called me rude and yelled sarcastic comments at me while I walked out the door. Customer service is a joke.

Alaa Behnam: No good service

Black And White Style Co.: Very nice employees!.

Linda Owens: Best place ever omg THE BEST CUSTOMER SERVICE OMG I LOVE THIS PLACE GOD BLESS!!!!!

Steve Michaels: Terrific service. Took care of my issues which were not simple.

James Bernardin: The ladies here stopped me from making a costly mistake, they are very customer service oriented.

Alana Bahri: This store is extremely professional and the staff are so friendly with customers. Any questions I had about my purchase was answered and taken care of without hesitation. I purchased a new phone and had no problems at all. Very smooth transaction. Noura especially did really well. She was very professional and knew what she was doing and how to help me.

Ashley Samona: I recently came into this store and I had a couple questions about switching from my current phone carrier. A big shout out to Noura for helping me and answering all my questions! Super lovely lady, and all the staff were great!

Sherif Fayez: Noura had an attitude for absolutely no reason, she also tried to add Apple care on my phone without me knowing, I called her out on it and left to another actual T-Mobile store, this store is a 3rd party and that’s why they can do non ethical things like add apple care without you asking or even knowing.

Chris King: Thank you to Simon and Team @ T Mobile for getting me together when I needed it most. Needed a new charger although a small purchase Simon unlocked the door and let me in to purchase the product even though they were closing down due to some issues. Appreciate it Simon! Thank You!!! Keep up the great work and customer service. ⭐️⭐️⭐️⭐️⭐️

Simon Mansour: I believe it was a coincidence but the manager by the name of Noura did a great job helping me out By getting me a new phone! I will definitely come back and make this my home store thank you so much Noura and T-mobile 14 and VanDyke!

a: My complaint is not with t-mobile itself, since they did correct my original issue, but my complaint is with the specific employee I encountered at this location. I had ordered the wrong phone through the t mobile app, and was told by a t-mobile representative that I could return the phone in store. As soon as I received the phone, i brought it in to this t-mobile location where an unmarked employee emerged from the back and immediately said he could not return the phone in store. He made no attempt to get my information, to see what’s going on, OR to see if he could help. He mumbled that I needed to call some random number and mail the phone back, and basically rushed me out of the store by constantly asking me “did you need anything else?????” like he even attempted to fix my problem to begin with!! extremely rude and unprofessional. i didn’t get his name because again, he had no name tag or any indication that he even worked in this store. After I was so rudely rushed out without being helped, i immediately got on the phone with t-mobile who confirmed that YES, I DO NEED TO BRING THE PHONE INTO THE STORE TO RETURN IT!!! I went to the very next t-mobile store I could find and was actually treated with respect!! I was immediately assisted, returned my phone and walked out with a brand new iphone 14 pro max. I am extremely disappointed in the awful hiring choice at this location. do better, t-mobile! all of your employees need to be on the same page!

Shirnile Johnson: I've had the best customer experience with Jacob and Angelo at the T-mobile store on Van Dyke in Sterling Heights, Mi. They were so helpful and knowledgeable of all the products . They also had the upmost patients with me deciding on which phone to get. They are a GREAT ASSET TO T-MOBILE and not to mention the are extremely handsome 😍

Jose Guadalupe Yanez: Angelo and Jacob were helpful with the process of switching me over to t-mobile. They hooked me up with a new phone transferred all my information. And got me a home internet that works very well.

Thomas Damron: Do not shop here you will have a bad experience

Michael Kanipe: Had a great experience today switching from at&t to T-mobile. Angelo assisted me and gave me a detailed breakdown of everything to expect, he ported my numbers over with no complication. Definitely coming back for all my future purchases!

Eula West: I had a wonderful young man named Angelo help me out with my phone, he transferred my information and provided excellent service for me

Leonard Isham: Refused to give inventory information over the phone. They want to force you to show up.DO NOT DO BUSINESS WITH THIS LOCATION

Allen Hile: I upgraded my phone today and I was really happy with the service here. The two guys working were personable and knowledgeable.

Sadia Rupa: Dason was an amazing associate. Had no problems getting what I wanted and left with smiles and a new iPhone 13 Pro Max :)

David Gjonaj: Dason was amazing friendly and fast. I was in and out in 15

Laura Caldwell: Serious lack of service from the employees. We walked in and waited how long for someone to come out the back to assist us. All we wanted was a Sim card. Your employee couldn't even assist us with a zip code which is the same as your shops zip code as we are just up the road. The whole reason for purchasing the Sim card is because it costs a fortune for roaming which we anyway had to activate because we couldn't even get assistance with a zip code which we share with your store. Might I also add that the employee who "helped" us was also sending whatsapps on his phone whilst we had to struggle to find the zip code. Ridiculous.

Vee Paul: The 16 and vandyke location is closed.🤬I found this out on my 15 minute break.

Lily Wismer: Uncomfortable and unprofessional… times are tough and my husband and I thought we’d look into switching to t Mobile for cheaper service we visited this location today and could not wait to get out.. I told the guy that was helping me I had pretty bad credit and my husband has none the guy instantly gave us a snooty oh then as he ran my credit his eyes got wide and the expression he was making just instantly made me feel so uncomfortable and judge I looked at my husband with a look of me just desperately wanting to just turn around and leave and the guy at the counter starts saying stuff about the way I looked at my husband.. I will NEVER visit this place again.

Randy Salois: IThe folks at t mobile were great they helped me every step the way in getting my new phone up and running. I especially want 2 thank Tanjuma for all her help. Thanks

George Paul: I walked in looking for information and these 2 awesome ladies Noura and Tanjuma help me and I walked out with a phone and tablet. Come to this store on 14 and van Dyke their the best in town!!

Rick Krick: Superb quality service from John and Baseem

Brenda Krick: Really liked the experience with John and Baseem. Helped me transfer from AT&T and made the process extremely simple for me and my wife.

Mary Farley: Everyone was wonderful and very helpful with helping transferring data to my tablet.

Denise Asbury: They told me I would get a free watch then told me there would be a $10 a month charge. I told them I didn't want the watch I was told I could not return it, even though I hadn't even touched the watch. I was told they took off the $10 charge. When I was able to see my bill I was still charged $5 per month plus another $18 something. Not happy. Restocking fees are outrageous, which is a store policy not T mobile policy. I cancelled my service within 11 days. They forgot to cancel the service on the watch and I had to call T mobile and get that cancelled after I was billed. Not good Custer care at this store.

Max Tomon: Excellent service provided by Mark, baseem and Karam. Troubleshooted our Samsungs and got them ready to go

Athena Ziolkowski: Extremely helpful and compassionate staff

Gorial yousif: Excellent service by the staff.Baseem was very helpful and knowledgeable about the plans for the home intneret.

Angela Gafken: John answered all my questions

Linda Morris: Felix helped me transfer from at&t to t-mobile. Super amazing staff

Taja O'Neal: Very helpful staff with diagnosis of my iPhone

Paul Ashe: Awesome team work with switching me from Verizon and great customer service from Karam and Baseem

Jason Dale: John is the best got everything from my android over to my iPhone 14 pro!!! Best best store

vipul patel: These people trap you. Don't ever go to this location. Particularly Baseem is done fraud to me. I went for T-mobile Tuesday deal and Baseem try to convince me for different different things to enroll and buy. And when I left store suddenly McAfee security account activated for 5$ a month. So be careful everyone for this type of scams. I don't have choice for zero star that's why I gave 1 star.

Kurt Dextrom: I love the awesome job John and Baseem did with helping me switch from AT&T

Mary K Marsack: Baseem Mark and Karam were really helpful with finding me a new phone

Safet Kurtovic: 10/10

Jamir K: John and bassem were amazing

Krystal Knox: John is amazing he transfered everything from my lg to iphone

Susan Trottier: John Karam and baseem are the best my phone was locked and they fixed it with no problem

Alivia Dedvukaj: Terrible customer service. If I could do 0 stars I would.

Debbie Regimbal: Great staff that knows exactly what to do, would recommend to anyone

Robert Scott: Great guys get whatever you need done

Mazidul Haque: Beware they will try to play you for money! Tried to tell me insurance is required for 6 months, when it’s not, even manager tony said that. They just want the extra money, do not come to this Verizon!Edit: to reply, please don’t lie, The manager and employee refused to sell me a phone without insurance, stating “6 months of insurance is required,” this is not a policy at any store, your store is money hungry. Stay away unless you want fraudulent activity on your Verizon account!

Fadi Haddad: Did great job helping me with my insurance claim

Maruf Miah: Recently, while visiting this Verizon TCC location, I noticed that the sales associate and manager are very unprofessional. They create their own policies in order to make a sale to a customer. The information provided to us regarding the store's cellphone insurance policy was initially communicated as a requirement for 6 months when purchasing a cellular device. Later, we were told that it was only mandatory for a 3-month period or they will not be able to make the sale of a phone to us. Therefore, we left as this left us questioning the credibility of the store policies. We later went to another TCC retailer at 15 and Vandyke, we found no indication of these mandatory fraudulent “policies”.Reply Edit: there’s a difference between recommending insurance and telling a customer a sale will not be made unless a phone is insured. There is nothing to be misunderstood here. There is a reason why a sale was not made upon my visit. Your reply is just as pathetic as the sales associates and managers representing this location. Roll back those cameras with audio. Saturday, May 13, 2023 4:04 PM.

Mark Tippit: Sally was very professional. Set me up with a new phone. Highly recommend this store

Randle Darnell: Came in and they took care of me real well quick and easy ask for antonio

Robert Robbins: I love the guys at this store. Always helpful and always honest. I will never go anywhere else

angelina petrovski: Sally went above and beyond!

Sandy Fuciarelli: Very happy with my new phone sean was great

Wisam Goerge: Love the service they provide at this store

Metro J7: Sean always does an amazing job

Thomas Godek: Sean and Matt were amazing in getting me into a new Samsung. Highly recommend this store

elia dankha: Sally was wonderful. set me up with a new phone

Charlie Lane: Sally was amazing

Tieu Anh Kim: Sean fixed all my problems

Jeff Mandziuk: Matt and everyone there were fantastic made switching from Samsung to Apple so easy thanks guys!

Vic Sarpolus: great staff

Kevin Helme: The employees here are unbeatable the best and most hardworking group I've seen

Gabriel Rojas: Matt and Sean were a great help