Best Smart Shop Sterling Heights Near Me

Rick Krick: Superb quality service from John and Baseem

Brenda Krick: Really liked the experience with John and Baseem. Helped me transfer from AT&T and made the process extremely simple for me and my wife.

Mary Farley: Everyone was wonderful and very helpful with helping transferring data to my tablet.

Denise Asbury: They told me I would get a free watch then told me there would be a $10 a month charge. I told them I didn't want the watch I was told I could not return it, even though I hadn't even touched the watch. I was told they took off the $10 charge. When I was able to see my bill I was still charged $5 per month plus another $18 something. Not happy. Restocking fees are outrageous, which is a store policy not T mobile policy. I cancelled my service within 11 days. They forgot to cancel the service on the watch and I had to call T mobile and get that cancelled after I was billed. Not good Custer care at this store.

Max Tomon: Excellent service provided by Mark, baseem and Karam. Troubleshooted our Samsungs and got them ready to go

Athena Ziolkowski: Extremely helpful and compassionate staff

Gorial yousif: Excellent service by the staff.Baseem was very helpful and knowledgeable about the plans for the home intneret.

Angela Gafken: John answered all my questions

Linda Morris: Felix helped me transfer from at&t to t-mobile. Super amazing staff

Taja O'Neal: Very helpful staff with diagnosis of my iPhone

Paul Ashe: Awesome team work with switching me from Verizon and great customer service from Karam and Baseem

Jason Dale: John is the best got everything from my android over to my iPhone 14 pro!!! Best best store

vipul patel: These people trap you. Don't ever go to this location. Particularly Baseem is done fraud to me. I went for T-mobile Tuesday deal and Baseem try to convince me for different different things to enroll and buy. And when I left store suddenly McAfee security account activated for 5$ a month. So be careful everyone for this type of scams. I don't have choice for zero star that's why I gave 1 star.

Kurt Dextrom: I love the awesome job John and Baseem did with helping me switch from AT&T

Mary K Marsack: Baseem Mark and Karam were really helpful with finding me a new phone

Safet Kurtovic: 10/10

Jamir K: John and bassem were amazing

Krystal Knox: John is amazing he transfered everything from my lg to iphone

Susan Trottier: John Karam and baseem are the best my phone was locked and they fixed it with no problem

Alivia Dedvukaj: Terrible customer service. If I could do 0 stars I would.

Alana Bahri: This store is extremely professional and the staff are so friendly with customers. Any questions I had about my purchase was answered and taken care of without hesitation. I purchased a new phone and had no problems at all. Very smooth transaction. Noura especially did really well. She was very professional and knew what she was doing and how to help me.

Ashley Samona: I recently came into this store and I had a couple questions about switching from my current phone carrier. A big shout out to Noura for helping me and answering all my questions! Super lovely lady, and all the staff were great!

Sherif Fayez: Noura had an attitude for absolutely no reason, she also tried to add Apple care on my phone without me knowing, I called her out on it and left to another actual T-Mobile store, this store is a 3rd party and that’s why they can do non ethical things like add apple care without you asking or even knowing.

Chris King: Thank you to Simon and Team @ T Mobile for getting me together when I needed it most. Needed a new charger although a small purchase Simon unlocked the door and let me in to purchase the product even though they were closing down due to some issues. Appreciate it Simon! Thank You!!! Keep up the great work and customer service. ⭐️⭐️⭐️⭐️⭐️

Simon Mansour: I believe it was a coincidence but the manager by the name of Noura did a great job helping me out By getting me a new phone! I will definitely come back and make this my home store thank you so much Noura and T-mobile 14 and VanDyke!

a: My complaint is not with t-mobile itself, since they did correct my original issue, but my complaint is with the specific employee I encountered at this location. I had ordered the wrong phone through the t mobile app, and was told by a t-mobile representative that I could return the phone in store. As soon as I received the phone, i brought it in to this t-mobile location where an unmarked employee emerged from the back and immediately said he could not return the phone in store. He made no attempt to get my information, to see what’s going on, OR to see if he could help. He mumbled that I needed to call some random number and mail the phone back, and basically rushed me out of the store by constantly asking me “did you need anything else?????” like he even attempted to fix my problem to begin with!! extremely rude and unprofessional. i didn’t get his name because again, he had no name tag or any indication that he even worked in this store. After I was so rudely rushed out without being helped, i immediately got on the phone with t-mobile who confirmed that YES, I DO NEED TO BRING THE PHONE INTO THE STORE TO RETURN IT!!! I went to the very next t-mobile store I could find and was actually treated with respect!! I was immediately assisted, returned my phone and walked out with a brand new iphone 14 pro max. I am extremely disappointed in the awful hiring choice at this location. do better, t-mobile! all of your employees need to be on the same page!

Shirnile Johnson: I've had the best customer experience with Jacob and Angelo at the T-mobile store on Van Dyke in Sterling Heights, Mi. They were so helpful and knowledgeable of all the products . They also had the upmost patients with me deciding on which phone to get. They are a GREAT ASSET TO T-MOBILE and not to mention the are extremely handsome 😍

Jose Guadalupe Yanez: Angelo and Jacob were helpful with the process of switching me over to t-mobile. They hooked me up with a new phone transferred all my information. And got me a home internet that works very well.

Thomas Damron: Do not shop here you will have a bad experience

Michael Kanipe: Had a great experience today switching from at&t to T-mobile. Angelo assisted me and gave me a detailed breakdown of everything to expect, he ported my numbers over with no complication. Definitely coming back for all my future purchases!

Eula West: I had a wonderful young man named Angelo help me out with my phone, he transferred my information and provided excellent service for me

Leonard Isham: Refused to give inventory information over the phone. They want to force you to show up.DO NOT DO BUSINESS WITH THIS LOCATION

Allen Hile: I upgraded my phone today and I was really happy with the service here. The two guys working were personable and knowledgeable.

Sadia Rupa: Dason was an amazing associate. Had no problems getting what I wanted and left with smiles and a new iPhone 13 Pro Max :)

David Gjonaj: Dason was amazing friendly and fast. I was in and out in 15

Laura Caldwell: Serious lack of service from the employees. We walked in and waited how long for someone to come out the back to assist us. All we wanted was a Sim card. Your employee couldn't even assist us with a zip code which is the same as your shops zip code as we are just up the road. The whole reason for purchasing the Sim card is because it costs a fortune for roaming which we anyway had to activate because we couldn't even get assistance with a zip code which we share with your store. Might I also add that the employee who "helped" us was also sending whatsapps on his phone whilst we had to struggle to find the zip code. Ridiculous.

Vee Paul: The 16 and vandyke location is closed.🤬I found this out on my 15 minute break.

Lily Wismer: Uncomfortable and unprofessional… times are tough and my husband and I thought we’d look into switching to t Mobile for cheaper service we visited this location today and could not wait to get out.. I told the guy that was helping me I had pretty bad credit and my husband has none the guy instantly gave us a snooty oh then as he ran my credit his eyes got wide and the expression he was making just instantly made me feel so uncomfortable and judge I looked at my husband with a look of me just desperately wanting to just turn around and leave and the guy at the counter starts saying stuff about the way I looked at my husband.. I will NEVER visit this place again.

Randy Salois: IThe folks at t mobile were great they helped me every step the way in getting my new phone up and running. I especially want 2 thank Tanjuma for all her help. Thanks

George Paul: I walked in looking for information and these 2 awesome ladies Noura and Tanjuma help me and I walked out with a phone and tablet. Come to this store on 14 and van Dyke their the best in town!!

Jeremy Simmons: I love the people here so much I decided to work here 😂

Bettina Plumhoff: Very helpful!

Montez Freeman: Came to this location 25 minutes before closing. As I was walking up to the door associate locked door then walked away. When advised that the closing time was 5pm and asked why was the store closing early associate interest sayd had a family concern. Which is totally fine. Associate asks what is going on with phone, I advise that the phone keeps saying sign in to network. But he then said he already logged out of everything.....I asked for his name and he refuse to provide it. Then I asked for the manager, he says he is the manager. BUT still refused to provide name. Associate/Manager is still in the building and has been for the last 30 min. But Advise that he needed to leave for an emergency.HORRIBLE SERVICE.....

Jacob Ayoub: Love this place! Noura and yousif are just the sweetest! Also the young boy Jacob is very friendly with his charming smile:)

nob bki: Awesome place. Very helpful staff. Truly professional 👏

D HILL: I'm in the hospital my friend came by and got my phone & took it in because I couldn't get it hold of charge. Everything's good now Ty 🙂

Ariana Nicole: Went in to add a line to our account and get a new phone, not only is dugan amazing and professional but made sure we knew what everything was each step of the way. He just Even offered us water, the customer service at this store is immaculate every time!

Mike Yob: I was helped by Dugan on 12-23-2021. He was friendly, helpful. we hope you have a wonderful holiday.

Johnny Bazi: Great place to shopAnd taken care of costumers.

Dani: I want to say Nick and Ronnie were their names. Totally helpful! Thanks guys!

Eric Hansen: These guys have been the best and most helpful cell phone store of any carrier I've ever dealt with. I met the regional manager one day in passing when I was there and told her to give these guys raises, and I meant it!

J P: T-Mobile - 603 e has always been there for me it is where I bought my first phone and they give great service. Today I went in with some major concerns about my gb. My phone has been acting up. I didn't know that I was eligible for a new free phone. And more gb's. Demi helped me out significantly today. Nick did too. They were patient, professional, and very respectful. Luckily I was able to have all their attention😄. I would highly recommend this T-Mobile to anyone I meet.

Derrick M: Today My family and I decided we wanted to upgrade our phones/provider from AT&T to T-Mobile, it was 4 of us and the quality of service that we received from Demi was impeccable, especially for handling all 4 of us at the same time, she was very professional and extremely helpful in assisting us with the types of phones to get and which promo plan to go with. T-Mobile you have an extremely valuable employee with Demi and I would be more than glad to refer her to anyone that I know who is in the market for a new phone/provider.

Kate Foley: Demi was wonderful polite and very helpful. I was able to get a new internet service cheaper and very helpful with Hot spot. I love the new IPhone 12. I reconnect to everyone go here for all your services. I used to be at and Verizon now I have the best service ever!!

Nick James: Thanks to Demi she was wonderful and such great help ❤️

Chris Brown: Came into this store yesterday because I was bored and wanted a new iPhone lol..Demi reserved my iPhone 12 pro for me so when I got into the store she had it waiting for me! Demi was very helpful and offered additional assistance. She also told me exactly how much I gotta pay for all the lines on the account! I recommend everyone to come here and get lines, phones, etc. Store is very discreet so I was in and out in 40 mins or less! Thank you Demi again and I'm coming back for the sports channel package!

Antoni Wojcikowski: problem with my phone.Got immediate attentionThey solve the problemVery knowledgeable and friendly

Leo Virga: I'm at the store Evan helping me and I really am thankful The service is excellent and if you had more people with the knowledge for the customers this wonderful thank you very much. She puts the customer first.

Family Life: It’s great to find a professionally kind and resourceful store manager named Nick! Thank you

Lena Breman: New store with people willing to give help, learn what makes you happy, and give good customer service! Just waiting, will do whatever necessary to solve your problems, and always with a smile!They are all some of the nicest people, so give a try!