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1. Chase Bank - Warren
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· 57 reviews
29700 Van Dyke Ave, Warren, MI 48093
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Kenjuan Smith: The teller stole my driver's license. He act like I never gave it to him and I did and no higher authority at the bank investigated which speaks volumes! They didn't look at the camera or anything, they didn't care. This happened April 1, 2023. I had to make a report to SOS so no fraudulent or scamming activity can be done with my license.
Ednilson Kimura: Fui bem atendido
Chelsey: Considering changing banks because of how rude the manager was who was working on Saturday, January 23rd. My husband has had an account with Chase for over 10 years and we had questions about cashing in a savings bond. The manager was extremely rude and condescending and talking down to us like we are children. The worst customer service. The lady at the front desk had an attitude as well. This location needs training on how to effectively talk to their clients. Everyone has bad days, but this lady was completely rude. We both walked out of their shocked and confused.
Nickol Best: They are horrible, they don't uphold their word, you will never get that incentive for opening account. Not to mention they have numerous policies that evidently even their employees can't keep straight because I called first to ask to make sure I have everything needed but then when I get up there they say completely the opposite. Do your banking elsewhere, they can't be trusted with anything.
Kevin Gayle: To anyone young considering picking these guys as a bank because it is close to your work... don't do it. You will get better options cheaper quicker banking with a credit union. They will charge you monthly like netflix for not having a certain Amount of money in your bank. They won't approve you for credit cards. This is a bank for wealthy or well to do people ONLY. I'm don't paying monthly fees for a very mediocre service and I tried to get the fee reverse but greedy chase needed it more I guess 🙃 I'll be banking with a credit union from now on thx
PHILIP: Thank you for fast services
Mike Ashley: The phone number here sends you to an IVR. Took a few attempts to figure out how to get to someone at the branch. After making it to the right prompts there was no process for putting someone on hold. This is a ridiculous process for customers that want to call the brick and mortar bank and ask a question about the branch. Expect much more from such a large bank.
James Thompson: You couldn’t sit down and talk with someone here if your life depended on it.
Dayanul Karim (Mahi): Customer service is always good
Rasha Chyiad: It is very good service
John Andersen: They would rather have you use the machine in the lobby than add more tellers. Other Chase locations are far friendlier. May have to consider switching banks.
Rob Padilla: Opened a bank account over a week in a Half ago still no access to it. I'll send you a code yeah right! Sad!
D. Manley: Yeah, they helped fix my app.
Jennifer Swenson: We have been in line for a half hour to cash a single check. Just waiting at the send and return box. Longest wait ever. 2 people asked me the exact question!!!
Otto SixtySix: In, out. Easy.
Nikolai Belinski: I only have ever used the ATMs but they are always working so that’s all that matters.
Bill L: Why will no one answer the phone??? Called 3 times to set appointment to open an account but can't get anybody to answer the phone!
Joshua Flitton: I sincerely had some of the best customer service from this branch; It will be the only one I use in this area. I had poor expirences at two other near by branches and I was close to closing my account and the guy here (Idk his name but I called here at 10:08am on 12/02/20) saved that from happening. Amazing service, above and beyond, knowledgeable about services AND navigated me through the app over the phone. Calling customer service has been a nightmare and this guy cleared things up in a 3 minute phone call. Thank You!
Brandon Weberg: Garbage bank.. worst bank in Michigan. Do not bank here
Ashley B: They are super nice and professional here! They help you with whatever you need, answer all of your questions and get you on your way. They do get busy but I feel they move pretty fast.
Lori Ferguson: Drive through teller today was awesome. Even had me verify who I was with cell phone code before withdrawing a large amount of cash from my account. Which I highly appreciated . I know my money is safe.
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2. Chase Bank - Warren
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· 50 reviews
28824 Dequindre Rd, Warren, MI 48092
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Annie Buckley: This branch approved a fraudulent withdrawal on a LOCKED account on Saturday, May 6th 10:37 am. The inventions of cameras… a beautiful thing. Do not take your funds to this branch or any CHASE branch for that matter.
Arvel: At my bank ...been there for a around 15year.have had no problems...🤑😎✌💥💥💥
Trustgod He always right: Back in 2021 I got sick was hospitalized so I had a check sent to me from my job. I came here to cash my and the lady with blond hair was acting weird like my check I cashed wasn’t mines or something she then act like she was cashing it and gave it back with some stamp trying to state it was fake or something. I called the facility and they was able to verify it was real. I wonder if I wasn’t an African American with an 1600 dollar check would she had of cashed it so weird and she was rude.
M M: Very rude they can’t put trust in their own good KNOWN customers Ms manager get your customer service together because you failing respect to humanity your branch is doing horrible!!!
Mohammed Odeh: Great customer service, very friendly staff and got what I wanted very fast. Best chase branch I’ve been to!
Kate: There is no more business desk anymore. Constant lines. This branch could care less about their business customers.
Jasmine Jones: Fantastic customer service
Adam Beauchamp: Hours are constantly Changing and it’s Annoying because on Google Maps it says. closed on Mondays but the sign on the Door Says 9 to 5. Be More Organized with your hours if google Maps Says closed on Mondays re write the hours saying Mondays closed.
Shams Chowdhury: Very disappointed and poor service. Nobody is care about customers rather show attitude. Very slow as well. They need proper training about customer care and service.
Barry Allen: Incredibly slow service, I understand sometimes that can't be helped. Friendly and professional teller. No doubt it's the branch manager who schedule fewer employees on the weekend. The cause of my concert Nation with this bank they require two forms of ID to cash a check over $500 as if my state issued driver's license was not enough. Clearly me give me my money. Not surprised at how useless this oligarchical institution was.
Ashraful Islam: Walked in at 4:20pm to open new bank account and was told by the accountant that they closed by 5 pm its not enough time to open a bank account, i have 4 accounts with them and never took me 40 minutes to open a bank account, 15-20 min all it takes, poor customer service
Cameron Masi: Your atms are always broken or out of cash literally every time anyone in my household goes. It’s kind of a joke having to out of the way to a different location cuz the atms are always down.
Maria Smith: May change my go to branch. Tried to make appt with a banker. Appt was further than I needed. So called 2 others and kept getting message that they were busy to call 800. So did that and she told me I had to go to a branch office. Call back to my branch she transferred me to 800 before I could say what the rep told me, she transferred me. Tried for over an hour to call back. And hot the busy message. Called a branch further out. Got appt.much sooner and the gentleman was extremely nice. So this king I am Changi for my go to branch.
Kim Williams: This is my local branch where there is only 1 banker to provide service for customers. Completely unacceptable as a Chase customer. Based on staff speaking to a banker its by appt only. Which based on the other branch it’s suppose to be optional. Well needless to say Serenity and Nolene did not provide great customer service.
Brian De Busschere: Closing at 5pm is too early for people that work till 4:30pm. I think it is time to find a bank that cares about its customers.
Michael Lucky Montelibano: They are not there to help you. And they say that they don't have any bankers available because of covid
Adam Foolery: Just walked out of this bank because they said they were all booked up. They didn't have any interest in opening an account for my family or my business.The lady appeared to be management, and showed zero interest. I guess they are not interested in any new clientele.I'm happy they showed their true colors before wasting my time opening an account.I checked the reviews after the fact and it appears this is a repeated theme they've adopted.I suppose Chase has no interest in personal loans, auto loans or refinancing my home.
Julian Awades: Cathy and Noline were very helpful and welcoming!
Danielle Todd: They change my rating after speaking to representative today
latonya greene: Great customer service tellers are very friendly. Just need MORE tellers. If u need to see someone your wait could be long due to lack of staffing. I urage u to go as soon as the bank open to cut ur wait time in half well somewhat
Live Without Limits: My son went to open an account. He is 19 and doesn't know much about banking. I thought the banker is to help andeducates him with banking options. My son was waited on by #Garco Beliossian that greeted him with questions that were not related to banking. He was insulting and discriminatory. Hedidn't give him options for a basic account, but asked him why he wanted to bank there and told him about an account that needed $1500.00 a month balance. He told my son that there was a $12.00 monthly fee and then told him that he should go do his banking somewhere else. My son was looking for a basic student checking account. The bank is in Warren. I hate to believe that in 2020 that he was being discriminated again because he was black. That questions that he asked him were insulting. I will just believe that the banker was poorly trained and didnt knows the possible banking options or know the rightquestions to ask thecustomer. My son told me that he will take his business elsewhere.
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3. Chase Bank - Dearborn
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· 31 reviews
17733 W Warren Ave, Detroit, MI 48228
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Tariq Mohamed: The area is rough...The security there is driving suv was about to crash my car. Going back extremely fast without looking behind.
Milton Amaru El: Ms. Rana was so nice with helping me find a missing transacgion and helped me understand how to read the transaction detail within my online portal. I was having great difficulty finding this information now after meeting with Ms. Rana I feel more comfortable finding information on my own. Great branch for business banking needs with a sizable lobby area for conducting business.
Anna Lana: Whenever I visit that branch, i always see a customer yelling and being rude to the employees for no reason! Yet they always respond to them so professionally. Love that branch and the employees are so nice especially one girl called Rayna or Rana she’s always giving it her all and you can tell she really cares about solving our issues.
Ameer Mahdi: The best cheese on Southfield warren every time I go to Chase I leave happy of how the way 🌹🌹RANA🌹🌹 treat me 😊 very good customer service she’s best and every time I go there she makes me leave with smile in my face😊
Cheryl Welker: They dont know what they are doing. They give you an 800 number to call and was on the phone for more then 10 minutes and still couldn't get any help.
Nour Alrashid: Nice customer service
Sam One: The worst customer service ever I will maybe Chang my bank
Selfmade: RUDE EMPLOYEES !!
Travis Johnson: This is the worse location I have ever been to. I was locked in the security entrance for 4 minutes before they notice to hit the button and let me in. Then the teller attitude was very nast, and they didn't have enough staff there to meet the demand of customers. In don't plan to ever come to this location again! Even though it's on the way to my home! Never again!
jeff YT: Yesterday i was racially profiled I have cashed plenty of checks there started a business of my own wrote a legit com check to my selfin theylookedatme like a criminal.in the check had the verification number on front she didnt even read the directi
Andy Pencay: This is the best bank they monitor your account and a great with fraud prevention.
Dawn Hancock (Hollis Evans): They make it easy
Eric Evans: Cashed a check for 2400 (deposit for job) came in 3 days later after I finished the project with the balance a check for the same amount,, i was told that they couldn't cash it, I explained that I was just their 3 days earlier with basically the same check and it was cashed,,,,, Charlene woodland came from her desk and was very rude and snappy,,,,so I left went to the fenkell and Southfield branch and they cashed the check with know problems,,,p.s. Charlene what you said about not being able to cash checks like this was wrong thx ,,(acme cement/John doe)
Ess Cooper: Good customer services, the outside location is often trashy, & ATM crowded, BUT . You accomplish your task.
Joe Abraham: Much better than the two nearby Dearborn locations, not nearly as crowded
Chad Barakat: The Tellers are okay, but customers service is poor compared to other banks.the employees have poor knowledge about the banking services and products
bailey boy cam: Cash depot
shanita walker: Very Good Services
zaytophen zaytophen (zay): Good service
Jason K: M-H 9-?F 9-6:30Sat 9-2Sun: ClosedChase has changed their fees in recent years to the point where they are completely unreasonable for college students. I use to have a personal and business accounts with $100 worth of checks that they made me purchase. My experience is that big banks have little consideration of the individual, I love my Credit Union!
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4. Chase Bank - Dearborn
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· 45 reviews
7301 Wyoming Ave, Dearborn, MI 48126
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Yolanda Harden: They were very through
Valerie King: Love my bank we been together for more than 20 years 💕
HEZAM ALAWLAKI: احب ان أشكر جميع العاملين في البنك للطفهم وحسن تعاملهم مع الزبائن بسعة صدر .
Hanan fasial: I would like to thank Zarah very much. She was great with me in every way. It helped me a lot. It makes a person comfortable with it. I hope everyone is like it.👍❤️
Destiny Tarver: Professional, kind, accurate, and swift service. The bank was clean especially the curb and parking lot.
Alomari Alomari: Beautiful service they treat you like family Brianna little she helped me with everything when I lost my card and I needed it to be on samsung pay she called and got it set and also when I need to withdraw before my card comes she did everything ❤️👍👍
Ismail Mussed: Great customer service. Always ask for Zara, shes very helpful and goes the extra mile to make sure you are satisfied with your account.
Ruby Rose: ATM NEVER, EVER EVERRRRR WORKS! LINES ARE SLOW AND TELLERS ARE EVEN SLOWER... WORST CHASE LOCATION!!! ...IF YOU WANT TO LEAVE ANGRY, COME TO THIS CHASE LOCATION!!!!!
Mouhamad Hamzah Ismail: Atms are always empty
Kyle Haendel: Don't go. Unless you have time to waste.
Chams: I don’t understand why the lobby is still closed at this location, and if going to stay closed why don’t you have more people to help the drive thru move fast
Chrissy Renee: Do not go here, the staff is very rude and unprofessional. I came to cash my check with them but did not have an account. The teller said that wouldn’t be a problem as long as I had the required Identification. I gave the teller the information and the check she stamps the check and then tells me she couldn’t cash it because I didn’t have an account. I went to two check cashing places and a credit union to try and cash the check and couldn’t get it done because Chase had already stamped the check. So I am just out of $900. Horrible place don’t bank here.
Gerardo Rodriguez: Take to long to make transactions drive true is horrible slow .. I really don't recommend this place to stop
Sleepy Brown: Atm machine are faulty and chase claims department willing not to fix issue seriously.. I deposited a large amount in atm machine, realizing on phone the deposit was not made. Called immediately, was told will fix money in machine. After 2 month investigation for chase to tell me NO money found and there's nothing they can do. Now I was told I have to get a lawyer just for chase to figure out what happened and give me my money.
Angela T. Jones (Super Woman): My vehicle was in the shop, and I needed to make a large withdrawal to pay for the repairs. I walked over a mile in the cold to this branch, just to discover the lobby was not servicing customers due to Covid-19. That information was not posted on Google, or anywhere else. I called the branch and explained the situation but they said they couldn't assist me.
Nassim Mehdi: I came to this branch on Saturday at 2:01 pm the bank close at 2:00 and I have to make my business deposit Jaime was so nice she told that they're closed but she still took care of me and made my deposit, they have a great customer service. Thank you Chase
Saireen: Make sure you don't have anywhere to be because a simple transaction takes a good 15-20 mins with NO ONE IN FRONT OF YOU. Oh and expect the cars in the other drive thru atm lane to finsih before you!
samy b: Suck all atms out so inconvenient
Casey: Bad service
Stanley Gales: Very good
Rami Khatib: Waited 40 minutes in the drive through with only one car in front of me which was very frustrating and I was late to work. This branch is always TOO SLOW
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5. Chase Bank - Detroit
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· 40 reviews
20500 Van Dyke Ave, Detroit, MI 48234
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I am Queen: Only 2 cashiers on busy days & they have bad attitudes
KALLAY YANG: No outside ATM
Mackenzie Mitchell: Very unprofessional location the people act as if they hate their jobs and they are not very helpful i Called spoke to someone after the call was transferred I couldn’t get in contact with anyone no answer and call declined as I called the manager.
Dan Keizer: 2/5 is the probability that a Chase ATM will be fully functional when you need it. And I'm aware that they lock it up during off hours.The people inside are always helpful and professional though.
Patricia Rice: I don't know which one they're talking about if they talking about the one on Van Dyke it's very nice and clean and very open very nice Representatives if they talk about the one on 8 Mile very nice wide open drive-thru nice Representatives
Stassia Smith: Chase has put an dispute in with enterprise stating that they had over charge me, which I never authorized the knowledge of it. And when I talk to enterprise they said they didn't have no knowledge of it either. So now chase has my account in a negative hold due to their dispute that I never put in
Rob Padilla: When in to open a bank account. End bad from the word get i did not want to be here.
D Rae: The ATM machine should be open when the bank is closed. Very inconvenient
TheyCallMeDarkk: OUTSIDE ATM (2)INDOOR OPENDRIVE THRUSECURITY ON SITENOT WHEELCHAIR ACCESSIBLE
Denise Stec: This branch has 6 teller windows but NONE of them are in use. They're all closed - even in the middle of a pandemic. The hours posted on the door and online say 9-5, M-F. But at 9:15 AM on a Friday all of the doors were locked.
Justin Ingram: Man this bank does whatever they want. Open when they want close when they want. Dont even think about calling cause they'll just look at the phone while its ringing.
Ronda Spencer: They only get a 5 star rating for customer service.... Unfortunately for the last couple of days I have noticed the bank has not been open.... I do have the same complaints As others... The ATM is only open during business hours... And the drive-through is only for banking... Meaning no drive up ATM... This bank is literally around the corner from me... And I find it almost impossible to utilize the services... Other locations are going out the way This is a very big inconvenience... This location can definitely use some very needed improvement.. Otherwise the staff members are wonderful almost like family...
Keywell Coins / Mafia Metals: Came in on a Saturday which has shortened hours. My teller Katrina was very helpful and happy to help me with my withdrawal and any questions I had. Even helped me order a replacement debit card. It was my first time coming in this location due to be near my work. I plan on coming back soon!
John Juco: No ATM.
Hedayet Khan: No drive up ATM in the year 2018, none that you can walk up to. After they close you can't do anything work this place. Also be careful pulling into driveway if your car rides lower to the ground.
C. Wallace: NO ATM! A BANK WITH NO ATM IS NOT A BANK!
Ashley Jackson: Great Customer service
Andrew Smentkowski: No access to the ATM outside of business hours. What's the point ?
Christopher Canto: Arrived at 6:30 pm. No accessible atm onsite after hours. In or out. Ive banked with chase through multiple states for multiple years but their detroit locations are suffering a serious lack of care, accessibility, and maintenance. This is as absurd as their trumbull location having a chase card locked vestibule thats still closed after business hours
Kate Brooks: The parking lot is one way and many people pull in incorrectly. The tellers are okay, but not customer service oriented in the least. I'd even say lazy as they aren't willing to even fill out the account number portion of a withdrawal slip. This location is ONLY good for the outside ATM, and it's not even a drive up. WORST CHASE LOCATION.
Nikyra Howard: Not bad. Swell bank, to say the least.
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6. Chase Bank - Sterling Heights
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· 24 reviews
33051 Schoenherr Rd, Sterling Heights, MI 48312
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Calvin Saidy: I'd rate this branch with less than one star if I could. Cassandra Parker (Branch Manager) does not care about the loyal customers. I came yesterday and asked her to notarize two pappers and she told me she will take care of me after she finishes with the customer she had in her desk. After waiting 15 minutes, she told me one minute and went to a room with her college and started a meeting. Her laughts and loudness were all over the branch. She clearly does not care about Chase customers. This branch is the worst branch I ever worked with in my 10 years releationship with Chase.
Micah Walker: Helpful and patient
CES S: One of the ATMs is always down causing a long line in the back. Also those banners have ripped from the stands and have been flapping in the wind for months. Does the manager not see that and at least take them down?
John Thull: I was there a little while ago and observed a customer behaving very rudely to your Associate Banker Almeta Lorigan. She handled the banking with grace and professionalism and was polite despite the rude behavior of the customer. She was then able to greet the next customer with a welcome and a smile. She is a true gem. I wish that all peopleI encountered in a day would display her skill and attitude.
Adi: To slow service
John Slaiman: I had a great experience at this location. Airica Colley was the main reason. She is very professional and patient and helped me open up an account without having an appointment. She went above and beyond expectations, helped me set up my online banking as well as Apple Pay. I would recommend talking to her for any of your banking needs!
Brian Monir: Very bad Castomer serviceAnd they stole me $900 extra & I close my account؟
Ibrahem Bishdary: FIX YOUR ATM PLEASE
Pang Chang: It seemed like the banker i went in to see was very nosy. I went in to fix my pin number and activate my card which she helped me do. I then talked to her about my husband and I's interest in opening a savings account. She said he would have to be in with me but that i could open it online then to save them time for when we come in. She guided on opening a savings account online. She assured me it was fine and easy. Not even a day later, i couldn't log into my account because it was locked. I then receieved a letter that my savings account i created was going to be closed. I called customer service and they told me it was because i opened a savings account online. So basically it was the bankers fault that this had happened. Not only that but she was showing me how to use the mobile app even though another banker had already showed me how. She then proceeded to have me click on the credit history but it seemed like she was looking for her own reasons. Of all the things she could had me do, she chose credit history. The first banker i was with did not have me open my credit history instead they said if i was interested I could check my credit history on my own time. She saw my credit score and debts which i didnt want her to see. She saw my debt and said "i dont know that that is" as if she needed to know.
Michael Drozdzewski: $5 for a money order! Excuuuuuuze me?! Kiss my grits. Buscemi's around the corner will do it $1.50
M Bee: Everytime I come here I feel so welcomed by all employees. You can tell they are smiling behind the mask...I go out my way to go here. Thank you Stephanie for going a extra mile today for little me. I know you were closed and wanted to go home but you were there for me ....thank you. See you soon😁
Shayek Chowdhury: Avoid this branch at all cost
Kenneth Marchetti: Consistently great customer service at this branch from Chuck Adams.
Matt Hunter: I have been with Chase getting close to 10 Years or more, best bank I have ever used. The mobile app is excellent I rarely have to go into the bank, the products are good, and Chuck and Kailee are very responsive.
Grant Rushlau: Thanks to the manager who returned my wallet when it was brought in. Appreciate you having it overnighted to me.
Kevin B: there’s not very many employees there around 5pm. I had to wait about 15-20mins just to open an account.other than that they were helpful
Julio: Teller was nice. Only one teller though so I had to wait in line for 20 minutes. Sad
Sandy Nassori: Good customer service everything patiently
Joe Abraham: The tellers are decent, but on my last few visits, there was only one teller available and line was 5-6 people long. Trying too hard to make people use the inside ATM's.
Jeff Grand: My teller Aaron/Erin?, started my morning with a great smile, the utmost patience and professionalism. She inquired about my business and made me feel like more than just a customer. I felt like an important business partner with Chase. Her smile, and confidence was contagious, and hope that I'm able to carry that over to my clients this morning.
Dan Howard: Used to be fast and friendly, then they put a machine in the lobby and closed two windows. At best their is a single tellar working. Still friendly, but in the last three months I have not gotten through line in under 15 minutes.
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7. Chase Bank - Sterling Heights
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· 56 reviews
5601 Metro Parkway, Sterling Heights, MI 48310
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Frank Dawood: I had a good customer service experience with Sanchez he helped me out with my concerns .
Naseer Marbeen: Bad Service
Denisha Paskell: I had a great experience here this morning. Amanda was kind, patient and made my deposit process so smooth and painless. The past reviews made me a little hesitant, but Amanda restored my faith in customer service at this particular branch. Thank you!
Tyler Green: Rude cashiers trying to impose standards that you need a accou to with them in order to cash a check would not get a banker or manager to explain the legality of the situation even with a valid driver license, I wouldn't waste your time here and I definitely wouldn't trust these people with my money
janet thweatt: Bank closed I parked my car in a parking lot walked to chase closed before 5
My Ho: I've been there for open new account . Mark A He did very good job and friendly. Thank you so much Mark A.Oltman ( Relationship Banker )
Sam Slewa: The worst branch in Michigan everytime I go there to do something they would tell me go to another branch they can’t do it over there because of “no manager” always excuses
Teuta Morina: Great experience! The service that I received from Mark was very helpful :)
Jason Harry: There's a reason this bank has such bad reviews. The tellers are horrible and can't do their job. They have outrageous charges. Horrible customer service
Hasanain Alani: Take your business somewhere else! The person who deposited my certified check did not know how long it will take to release the funds until after she completed processing the deposit. When I told her 12 days is not a reasonable time and I can't wait that long, she said she can reverse it, but that will take even longer!! They were not able to do anything to help, I asked them to call someone to seek help they refused to do so. The branch manager was not available, they told me she won't be here till Tuesday ( three days out) and "99.99% she won't be able to help you either". These guys have caused me a significant damage and were not even willing to help. Only if they told me how long it takes to deposit the check before processing it!! Seriously, take your business somewhere else, this is what I got after being a loyal customer for 12 years. Disgusting!!
Brian Monir: No respect to the Castomer’s 👎🏽
progovd: Very pleasant visit to the Metro Office Chase bank today. I live in Grosse Pointe and Chase Office is good there but this one was better
Steven E: The worst bank in world, never seen like this bank before, my personal and business account been scammed Twice, they don’t have good Account Secure, and there’s more bad things, so never go with chase bank believe me they can’t protect your account info and it’s easy to scam your chase account
Sandro Sitto: Worst customer service, they refused to provide service 2 times. The first one the manager said you have to schedule an appointment to see a banker! And the second one she said we only have notary on Wednesdays. ATM’s not functioning most of the time. Definitely not going back to that branch.
Anmar trucking. inc: They have bad service they are too slow I like turtle
Kyle Carrier: Asked for my account to be closed, guy was rude to begin with. I had to ask if he actually closed my account. Turns out he did not close my account like I was told. Good job chase. Good job.
Nikolai Belinski: Never have an issue here with the ATMs. I only come here for the ATMs though.
Liza Kamsikha: Worst bank in the whole world
Cathy Engel: It’s 5:15pm Friday, sign on the door says they close lobby at 6:00pm.... they lock the door at 5:00pm and hang out til 6:00pm. Poor service, please corporate consider new management here!
Sean S: One of the worst banks, not just Chase I’ve ever been to in my life. Slowest service. Tellers are extremely rude and will give you an attitude if you give them more than 3 deposits for them to do.
Eden Ba: Worst Chase EVER!!! If there was a way I could leave no stars I would!! The manager is incompetent, and barely there! Employees are rude and not helpful! They took $100 from me and wouldn't return it! I'm only a mile away from this location but will Never be going back, I'll drive out of my way then give this location my business!
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8. Chase Bank - Sterling Heights
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· 38 reviews
40880 Dequindre Rd, Sterling Heights, MI 48310
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Jean Crafton: I have been with this Chase location for about 19 years. It has been a very pleasant and professional experience experience. . Thank ypu.
Marvin Babbie: Eva Wilson the so called notary, notarize a deed for me didn't even sign it after driving to the county and back took over 2 hours of my time. From the 1st day I went there to have it don,,She's been giving me an attitude then and today.because she didn't know her job.
Dan Nicolae: Long lanes, clerks do not care. They ignore customers requests.
james mp: Biggest bank in US and can't fix their ongoing ATM issue. ATM can't dispense or accepts deposits and this has been going on for over 6 months. Biggest bank and worst service.New Update 03/13/2023, ATM is still down 😂. Wish if there was less than one star.
Blake Navarre: I have multiple accounts. Never in almost 20 years have I walked in to open an account, with new money in hand, and been told to leave and make an appointment. I don't have normal days. I don't know when I am available most days because of my job. I got told to leave like I was going to dine and dash before even ordering food. This is ridiculous. I don't know when this became a thing but no... considering other options because of this.
Elena Lubot: Very slow...
Giovanni Stefan: Chi Richmond helped me out a lot, a great worker👍
Qi Li: Jannifer M is really friendly and helpful, she helped me to connect chase mobile to solved some issue. It took very long time( some reasonable paperwork) but she was very professional and patient. A lot appreciated to Jannifer’s help!
Tung Tran: I have several accounts here. Went to get some documents notarized but had to wait in the lobby for over 10 minutes before a brancher could get to me. Only to let me know that they didn’t not have a notary available. 2 tellers, 4 “managers/consultants” and only 1 with a customer. This was 3:15PM on a Wednesday. Went next door to Huntington where I have no accounts at all, and they took care of me in less than 5 min. I guess you can do what you want if you make so much to have so many extra middle management positions but no one really does anything.
Mike J: Nice helpful staff! I had issue with the old staff they always had bad attitude I almost changed where I bank because of them.
Vectro Videos: Why the 1 star? I came here a few times when i was 16 years old! Whenever i’d get my checks from the first job i worked at, id come here to cash them out. The ladies looked miserable and rude but the second they looked at the amount on my checks, their mood switched up and they would try to hit on me and say weird things like “oh i like your glasses” but i would just ignore them. These women were like 30 years old. One of the woman even said “i like your check, where do you work at”? My little brother said he wanted to come here and i immediately told him no.
Lulu Lallla: Worse bank ever ATM is broken all year longDrive up service is very slow
Astrit Jahiri: Slow service.
frank shorees: They close my account without any reason.
Rami Kseri: The ATM not working most of the time!
Mike Gumma: I just called, very rude customee service, didn't care that I'm a customer for so many years.Maybe it's time to switch bank.
Shiva A: They don't have any knowledge. They do not have answers to any questions, and blame back-office for everything.
Tracy Leonatti: HORRIBLE experience.... customer since 1984 and seriously considering changing financial institutions. Had I not been an employee for 25 years, therefore feeling some sort of [unearned] loyalty, I'd be gone.
ray adam: ATM never works at all everytime I want to make a deposit after hours I can not do so I always have to drive to another chase bank this has happened 4/5 times already will not be going to this branch anymore
Nand Kishore Gajarajan: Very pleasant experience every time I step in at this location. I hope they can keep up the good work. They smile, are proactive and helpful for all banking needs
Steve & Lora Neto: Wonderful staff and branch manager. They do their utmost to meet the needs of their clients. We’ve been banking at this branch for many years and are very happy with them.
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9. Chase Bank - Detroit
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· 35 reviews
5057 Woodward Ave, Detroit, MI 48202
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Jay Vick: Came here to get a cashiers check and was told I can’t pay with cash? So I was RUDELY told to get in line for the ATM behind five other people. Not sure that was necessary. Had no idea it would be this much trouble using my own bank. Lady in there is super rude and I’m closing my account with chase because of it. Good luck to whoever goes in there.
Randy Miranda King: What a dumb concept. "We're a digital branch" "can I get $20 in quarters for the laundry machine in the dorms?" "We don't handle physical currency, try the bank next door"What is the point? Maybe I'll join Michigan First just to get some quarters.
ishaan khurana: cash money
Mike Mckay: Ethel is a Saint and provided great customer delight! Appreciate her helping me out in a serious situation!
Dwayne “Lil Tanker” Smith: They changed it to a branch with no tellers. You can't get any money here. It's kinda useless.
Peter Franko (GenericGamer): Cashless bank. How useful
Jacob Dettmer: I can't get change for laundry money here. I now have to either make a trip to eastern market or rely on a liquor store/gas station. I'm ashamed to call myself a Chase member.
King David: Experienced staff makes handling your business safe and timely.
Ruwani Amarasekara: I will give -5 stars if i can. I went there to create an account on Friday May 18th 2018 around 3.50 pm. One of their tellers told me that their menager is the only person working on that day and we need to make an appoinment for some other day. So I made an appoinment for Saturday 19th at 9.15 am. But when I wnt to the bank the manager said that they don't have an apoinment for me so I have to wait for at least an hour.
Joe Abraham: Employees are chill, place doesn't get a ton of coin in.
Miyamo Bobo: Reliable
A: The staff members are polite and very helpful. It is a good branch.
Yves Jason: Spent two hours to open an account and after that, they said they cannot open an account for me.
Ramit Singla: The lady didn't help me opening an account. I went there at 4:30 and she said we don't open account after 4:30. I go to other Banks and they have opened accounts for their costumers even after their regular work Hours.
Shamil Khedgikar: Great service
Hanspal Kahlon: Opened my first account here, staff is very polite & helpful.
Younes Nejahi: Never had any issues and wait time is usually short. At most 5 minutes.
Gilberto Arteaga: They never disappoint me, always well mannered. (:
Jennifer Washington: Always curteous i drive a extra 15 minutes for there service
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10. Chase Bank - Lathrup Village
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· 38 reviews
18100 W Eleven Mile Rd, Lathrup Village, MI 48076
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11. Chase Bank - Roseville
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· 38 reviews
30730 Groesbeck Hwy, Roseville, MI 48066
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12. Chase Bank - Detroit
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· 33 reviews
20465 Dequindre St, Detroit, MI 48234
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13. Chase Bank - Detroit
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· 32 reviews
7400 Gratiot Ave, Detroit, MI 48213
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14. Chase Bank - Detroit
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· 37 reviews
8021 Vernor Hwy, Detroit, MI 48209
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15. Chase Bank - Huntington Woods
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· 54 reviews
26363 Woodward Ave, Huntington Woods, MI 48070
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16. Chase Bank - Clinton Township
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· 27 reviews
20755 N Nunneley Rd, Clinton Twp, MI 48036
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17. Chase Bank - Detroit
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· 23 reviews
11606 Woodward Ave, Detroit, MI 48202
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18. Chase Bank - Harper Woods
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· 28 reviews
20675 Vernier Rd, Harper Woods, MI 48225
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19. Chase Bank - Huntington Woods
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· 29 reviews
25800 Coolidge Hwy, Huntington Woods, MI 48070
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