Best Diabetes Equipment Supplier Warren Near Me

Donny Walker: He was very helpful with excellent customer service

Kevin Anderson: Went there to get my covid shot. Doctor was very helpful and friendly

Ora Hodges: Very polite

tintu thomas: they should close this store down . terrible customer service , terrible

Bill P: Very friendly and helpful staff. Short wait times.

Coleen Lucas: Short wait time and knowledgeable staff member Michelle was very informative.

Samar Louis: This is the worst place I have ever visited and, I should give no star at all. The lady who works there is very rude and brazen. This is my third time to go over there, and each time, the lady was very mean and refused to help me or explained to me how to use my sleep apnea machine. I don’t recommend this place at all and avoid this lady at all.

Brad P: I needed a bariatric walker for my mother. They had one in stock and assembled.

Holly Kotchman: I got a breast pump a week and a half ago from Binson’s, and had to come back because my 2 year old broke the tubing off in the machine on accident. (He fell on it.) I went there today, not sure what to do. Originally they told me I had to call customer service (the manufacturer) which makes sense. I asked how long it would take to get another pump because I exclusively pump. They handed me a box with another pump and said “you need this.” They also gave me paperwork with my info on it in case I needed to call modella to get new parts. I almost cried. They are so kind and knew I needed this to feed my baby. I cannot express enough how grateful I am for them and know if I went anywhere else they wouldn’t have done this for me. Not only do they have excellent customer service skills, but they are wonderful human beings with big hearts. I will recommend this place to anyone in need of medical supplies. They exceeded any expectations I had. I wish I got their names but it was the man at the desk and a woman who sat facing the front door. I hope they see this so they can know how grateful I am for them.

Dody Hofer: I ordered a CPAP machine for my husband back in October and I still haven't heard anything from them. My husband's snoring and breathing is severe and needed a CPAP machine asap.. Thanks to this other company they were able to help us. We now have a CPAP machine for my husband. I will never suggest Binsons Medical Equipment to any of my family or friends not even my worst enemy.. sleep atmea is not to play around with you can loose your life expially when it's Sevier ..Thanks to Aairs they were there for us.

Mammagiggio: As a counter to the 1 star I left for Binson's Livonia location, it is only fair that I leave a raving review for the employee at Binson's Sterling Heights location who provided GREAT customer service.Short story:I received the wrong heated tubing for my CPap with my mail delivery order. I went into the chaos which is the Livonia Respritory department, and left very frustrated, without an exchange.I phone Binson's customer service to try to exchange via mail, also no help.So, I phone the Sterling Heights location. She indicated the tubing was incorrect/defective, and is shipping a new heated tube.Faith in humanity restored!

Rudy .O: A very rude staff members .. not helpful at all and they don’t return calls

bassam touma: The staff is so rude and they have bad customer service!!!

D V: Michelle the technician that works in the Respiratory area is an ace! She was so helpful and kind and positive! Thank you Michelle S. at the Sterling Heights location. Very glad Elizabeth is no longer there. She was rude and not helpful at all. Clearly hated helping people with medical issues.

Steve Miller: Pleasantly surprised at how quickly they were able to fit me for a boot (broken ankle) and get checked out. In and out in under 45 mins for everything!! Nice that they have sections broken out for different needs and dedicated folks working those areas.

John Warner: Friday, 08/05/2022Picked up my diabetic supplies without any problems. NOTE Binson's has done away with the TICKETING system to determine your order of service by their staff!GET A TICKET WHEN YOU ARRIVE to determine your order of service by Binson's staff. The last two digits of the ticket number are significant - the "Now Serving" sign showed 847 while my ticket number was 951. They were calling the last two digits to assist the next customer.I was picking up a new Prodigy blood glucose meter and supplies. The staff explained what I was receiving, showed me the meter is turned on by inserting a test strip and to apply the drop of blood to the END of the test strip. They asked if I had any questions and even set the date and time on the meter for me.

Ronald: Excellent service went in for custom orthotics and the staff was very nice.

Ken Rosol: Binson's is always super helpful. They personalize the experience after listening to you. I won't go anywhere else!

Dex Dexxx: They told me my son insurance did not cover what his script was written for which was a lie Insurance covers four a year.I kept calling to talk to somebody and nobody would answer

delano sanders: Marci Taylor! was amazing. I visited Binson's to see about a knee scooter or a wheel chair. Marci helped me with the scooter. the handle was a little wobbly and she made sure to go the extra mile to make sure it was sturdy and safe for me to tryout in the store. before she helped me i noticed her helping an other patron and she just kept an amazing smile on her face. I am in a lot of pain but she made the experience wonderful! Binson's is not even in my PPO network but i plan to go back to purchase other things with my HSA. Primarily because of the customer service she provided.

frank wasung: I wish I could give a better review, but I have been on hold for a total of 70 minutes over the last two days, during business and non lunch hours, to simply check to see if they have received and prepared the prescription my Mothers Dr. sent over for a walker. I still have NOT spoken to anyone as I have had to hang up due to time. I drove over 60 miles yesterday while waiting for someone to pick up the phone and nobody ever did.

Jason Z: Do yourself a favor and avoid this place at all costs! My son (9) and daughter (12) were both written prescriptions for orthotic insoles from the foot doctor. The insoles completed and fitted by Binsons completely broke down, stunk, and lost their shape in about four months of use. When I returned to see if Binson's would warranty or replace the junk insoles - they wanted me to go back to my foot Dr and pay another co-pay for a new prescription to remake the insoles rather than stand behind the products they sell. When I asked them about all their negative reviews online the management looked at me and said its out of our control call Centerline and complain! Not the way to run a company - avoid this place entirely and read all the horrible reviews!

Nancy Myatt: I had a great experience finding what I needed and the help with the equipment.

Ashley X: Customer service is Horrible! staff in the women's boutique was extremely rude!

Kathy Caplinger: My oxygen concentrator I've been here four times they keep breaking

Karen Kittlehurst: I ordered a manual wheelchair over 6 weeks ago with multiple phone folllow ups. No one ever has any information. It takes 30-40 minutes to be on hold time. Then when you do get a person they f o not knoew the status.

Lisa Jesswein: Binson's Troy and Andrea G. was very helpful when my Mom wanted to buy some supplies to donate to Ukraine. We had a budget and were able to buy several supplies for donation and Andrea kindly answered my Mom's questions with patience and knowledge. Great experience!

Agron Shyti: I was in need of two pairs of compression socks and Vera helped me right away .She was very professional kind and She explained to me how to wear them .I definitely will come back and I highly recommend the place for anyone who needs medical supplies .

Paula Williams: Trying to get a wheelchair replaced for my husband, called a week ago was told everything was set and they would send it to process and someone would be calling us. One week later(after no one called) called back and was told it could only be repaired. Spoke with several "representatives" and one so called manager, who was either pretty ride or just didn't want to be bothering. Only one person explained to me that he couldn't have his chair replaced of it could be fixed. Besides that a total run around. When I mentioned that I spoke with someone a week ago and I was given a different story, I got nothing. Once this chair is fixed or replaced..we will never be back! The worst company for medical equipment.. poor training. Misinformed reps and so called managers who are even less helpful. A simple call back to clarify things but instead a total nightmare adding to an already stressful situation. Thanks for nothing

Chari: Been a customer with my grandmother for years, purchased an item online and tried to return it and was given such a hard time. Will never shop there again! Customer service is poor- as I was waiting, the lady handling the phone calls talked about every customer once she transferred the call…so unprofessional

Brad J: Beware of 48 hour return policy - I was never informed. I won't be back - it's cheaper to purchase the same cpap products on Amazon....

Tonz T-800: I had the best service,and Vera helped me,if u want what u want ask for Vera

David Buchanan: Went to Binson's yesterday for compression socks, Vera was great to work with, and very polite and friendly. Highly recommend them.

David Binkley: Unbelievably bad customer service. Simply don't give a darn about their clients. I was on the phone for 14 minutes to speak to the switchboard who then sent me to another place where I hung up after another 12. Go anywhere else but here. Zero stars but I can't post without giving one. One is way overstated.

Prabhaker Reddy: Excellent service. Minimal waiting.

Pete Brady: Most incompetent people on the phone I perhaps have ever dealt with. Hate that I have to deal with them.

Patricia Vekoff: This company has the worst phone answering service I have ever experienced. I've tried calling at least 5 times in the past 3 weeks to get my supplies and been on hold for 10-20 minutes for each call. Then I hang up! I hate having to deal with them.If they are getting orders because other companies have gone out of business, the company should be able to hire more help!!!!Please recommend another company anyone!

Ann Marie Valentine: I really appreciate the knowledge, confidence, and caring manner of the store Manager Robin. I spent several hours over the course of two days with my insurance company and at another Binson’s. I was told at the first Binson’s I went to, that I need preauthorization in order to get the walking boot the doctor ordered for my 14 year old son’s fractured ankle. I was told the preauthorization would take 7-10 days. Obviously not a good option for my son who needed a walking boot to stabilize an ankle fracture. It was Robin at the Troy Binson’s who finally told me and my insurance company that the code for walking boots excludes them from preauthorization. I went into the Troy store and she greeted me at the door and made sure getting my son’s boot was quick and easy. Everyone who helped us at this location was very nice. If you need DME this is definitely the place to go!

Kyrras Conrad: I went in this morning to look at mobility scooters. I was the only customer in the place. I got on 2 different scooters and rode them around the store to see what they were like. There were several staff people at the front desk talking about various things. Not one of them asked me if they could help me. I left without buying anything. Usually poor customer service like that is coming from the top down: management is not interested. I guess when you have things that people really need (medical supplies), there is no emphasis on customer service because people will come in and buy anyway. There are, however, other medical supply companies, plus of course, the Internet. I will not be coming back to Binsons. I went to MI Medical Supply in Waterford where they seemed really interested in helping me choose the right product. And their prices were better, too!

Brandonlisa Schmidt: Customer Service is terrible and there is absolutely no organization. I called on Saturday only to be told I could pay for wrist braces out of pocket but in order to use my insurance I would need to wait to meet with someone in Orthotics when they open on Monday. I was not offered nor told that making an appointment was an option. Came in Monday and was not acknowledged by anyone. It was confusing where to go or even that I had to sign in. Signed in and sat down. After waiting 30 minutes I asked how long the wait was to then be told it was at least 45 minutes more unless I had an appointment. I asked to schedule one and came back the same day luckily. Or so I thought! Signed in again, waiting 15 more minutes, then was asked to fill out paperwork. Waited again for another 15 minutes to be seen. The specialist measuring my wrists was personable, helpful and quick. When I came out of the room I was told I just needed to pay my coinsurance thinking I could pay quickly and finally go...not true. I was told to take a seat and waited again for 22 minutes. I have been in customer service myself for 15+ years and can see many flaws in how things are run. I’m sure Binsons would be that much more profitable if they invested in training and hiring. I would highly suggest hiring someone to either help the two ladies at the desk learn basic customer service concepts, help them understand how to organize their day and even hire another person to help with walk-ins. Many of the people I witnessed coming in were using walkers or wheelchairs and were not greeted at all and confused. There should be compassion and care when recognizing people are coming to your business for help, not to be neglected.

Mom Ozark: Horrible customer service in orthopedic department. Signs in and waited a half hour only to be told to fill out paperwork. Waited another half hour while listening to an employee taking care of personal business and 2 others just sitting there. If I didn’t have an hour of my time invested I’d leave. Will not be back. Troy Store. Let your customers know how the process works instead of sitting staring at a screen and not acknowledging them when they walk up to your station.Update. When we were finally seen the orthopedic girl did a great job.

Debbie Lindenthal: The red haired girl at the orthopedic desk is very rude. We came there for help and were turned away because it is a workers comp case. I understood this but the desk person came across as a know it all and we were stupid. Not very pleasant

Donna Simpson: Each time I try to get service, I’ve been prolonged nearly a year each time! And told I’m difficult to contact . While I’m on the call they made to me. No previous calls, made to resolve constant issues and trumped up excuses. I was told there is a lot of issues with the insurance requirements 🤕😏

Doc Nocella: Waited an hour and a half with 3 other people in store and staff aplenty.

Allen Garrett: Great ServiceFriendly Staff💯💪

David Comisar: Do yourself a favor and make your life easier by NOT DEALING with this company. Their customer service is the worst of any company in any industry, even your cable company.

Chero Shanna: I waited a wrights and Philips receiving hospital location for two weeks customer service was sad call Binson’s got their right before closing excellent customer service. Recently received a notification. I could help with a question. The question was in reference to product availability. I called over to Binson’s and they do have a tub transfer kit in store. The price started at $80 dollars . Hope this helps .

Da Silver Van Pablo: Some staff are rude. Otherwise, good service. They know what they are doing.

shaye raminick: Got my toilet rails.Perfect.

jimmy hallac: HORRIBLE place, unorganized, have no clue on what there doing, please don't go here

Eric Blumberg: Ordinarily I would rate them highly, however, I tried to get an appointment with them for something they said they would call back and never did.

Jared Whetstone: If you need it for medical supplies they have it.

Peggy Oconnor: Don't want to say

Lisa Lindlbauer: Very nice people to talk to very understanding they also remember their customers very good service

Michelle Angela: I have always used These guys for my grandparents I never thought I would have the need to use them for myself. But as normal, they have everything we need and they are quick and efficient and they know how to treat people who are not feeling well.

Ernie. Sambo: Was on a call for 40 min. Called back again, and still on the phone now, waiting.......!

Cynthia Ott: Always helpful

Claire H.: I found them terribly lacking in customer service.

Jacqueline Robinson: Fast service for guidance on the location of the product that I needed in the store.

Naima Talia: Had a fabulous experience with Vincent, the manager at the Royal Oak location. Very happy with my new product! Vincent was super helpful and ensured everything was taken care of by my insurance :)

Caitlyn Hakim: Vincent the manager was wonderful in getting everything squared away with my father's Sleep Apnea Machine. The upgraded machine is a lot better than the previous. Will definitely come back to this location for more needed medical supplies & products!

Randy Roebauch: Don't do business with these people. You will order supplies and you won't see it for 6 months