Best Mobile Network Operator Warren Near Me

Abbie Helminen: Installation was so easy and quick. Jeffrey was very helpful and professional. Thanks!

Laura Sawyer: Responsive, thorough and great customer service! So refreshing to do business with a company that understands the importance of customer service!

Noah Beson: Thank you Rod and Jeffrey for a great installation!

Ric Vivyan: I have been working with Jennifer D and Mike M on several of our remote construction site internet needs, and they come through every time! MW offers site to site, microwave, and LTE based solutions for any of our sites across the country. Awesome customer service and support (Eric J) as well. I can't recommend their services enough.

robert michael roy: Metro Wireless has been a trusted partner of Iroquois for many years. They provide us wireless bandwidth, cellular boosters for our plants and dial tone. The products/services are rock solid and their people are a joy to work. We’ve challenged them to provide services in difficult geographic locations and they deliver. Director of Information Technology, Iroquois Industries Inc.

Rebecca Rinke: Jennifer DeVeraSales Operations Specialist - She went over and beyond with customer service !!! been a customer for a while and still values us! She is amazing and patient - Blue Water Trucking Romeo MI 01-30-2023

Cameron Stahl: Metro Wireless has been amazing to work with. They are quick to respond to questions and provide great customer service. Jennifer assisted with onboarding one of our clients and made the entire process extremely easy.

Jade Never: Metro is a fantastic business Internet provider and great to work with. Jennifer always takes care of my needs. Highly recommended.

Michelle Martin: Positive:Professionalism,Quality,ValueGreat Service, Great Product line, Terrific Sales Team, Wonderful Installers and Fabulous IT Support!Metro Wireless is a great company to work for.

Tabatha Woods: Great Internet service for our small business! Special thanks to Michelle who always answers the phone when we have questions, no robots!

Claudia Goszczynski: I have had the pleasure of working with Michelle on numerous occasions and she is amazing. Professionalism and customer service could not be better.

Hans Stava: Michele Martin is great!!

Jan Bradley: Thank you Michelle! All my questions were answered immediately. She was so easy to talk with:)

Cherry Poulos: Fantastic company, and Michelle is absolutely wonderful to speak with on the phone.

Scott Martin: Positive:Professionalism,Quality,Responsiveness,ValueWas very professional, and very responsive. Spoke with Michelle on the phone and was able to get billing questions answered quickly.

Noelle NOWAKOWSKI: Had a good experience talking with Michelle on the phone. Positive experience!

Appointments Appointments: Michelle is the best! Whenever I need her help, she is there on the spot! Metro is a great company to work along side of :)

Rod Knutson: Great company to work for. family atmosphere, and as an installer I KNOW how good the service is.

Tamara Balakian: Rod Knutson and Jeffrey Schmits from Metrowireless did a fantastic job installing our new location internet access points. They took the time to figure out the best LOS and system for us and were prompt, professional and fast.

David Zigila: Great service!

Peace Washington: Good customer service

Robert Smith: Great customer service

WAlly تابعني: Good working with my

Soni Jones: Love this place !!

Sharon Andersen: Dropped into this store today to address issues with 2 LG phones on my account. Worked with Bernard and Romon who were fantastic! Thanks guys for your time and patience!!

Dawn Hargis: This store was closed at least 45 mins earlier than stated online and the store front. Customer service has declined significantly in the 5 yrs I have been with them. Along with continued hassles over bill amounts, promos not followed through on. Etc

Melissa McNabb: Love the customer service at the tmobile

J P: Left very happy. V patient staff dealt with us changing plans and phones multiple times. The employee that helped us knew all the specials going on off the top of his head and could answer any billing questions I had on the spot. Left with a better phone for my mom than expected.The staff seemed happy but I think they really deserve stools and proper heating though. For such a big company, the store shouldn't look so low budget

Anna A: Marcel was helping me do a return and I’ve never ever experienced such horrible service. Brandon or Brendan I believe is the manager and he wasn’t any help. I was told that I would have no fees at all if I return my phone due to a Port In issue that T-Mobile cannot assist me with therefore I had no need for the phone and returned it. I was told that I would have no fees is the Port In did not go through. Which it didn’t. They’re making me drive an hour away to the original store that I went to just to have them return a phone. Disgusting

S Smith: There was a very nice and helpful young man today. Was a pleasant visit

Angela Chickowski: Closed!! Plz update store hours on google.

Caroline Irish: Very helpful

Wafa Amrous: Very good customer service very helpful staff 👍👏

Amal A: Horrible customer service, one worker was raising her voice at a customer with a rude tone. Had trouble picking up my order because they misread something on the screen. The workers there get frustrated real quick. Never going back

Jay Grossman: Friendly, helpful, service - these folks were extremely patient with every customer - including me! I appreciated it and went with them.

Carolyn Weathington: Great service

mark matlick: Very nice people.. Explained everything well

Lauren Wilson: Got my new iPhone today, Alvin was amazing at T-mobile store. I would refer all my friends and family. Thank you guys you were great.

Regina Muoio: I was at the store today and Alvin was excellent. He got my bill lowered, got 5 new phones and transferred all my info from one phone to another. I would always recommend this store to anyone!

BluStone 60: Fantastic customer service because after I explained my needs and situation, I was shown options and was super happy to get everything resolved..

Jordan Baldwin: Lawrence was a super nice guy, very chill, friendly. He acknowledged me as soon as I walked in, helped me find my product, and then even installed the tempered glass for me. He also made it perfectly even did a way better job than I would have at home. I’m grateful he told me about the Internet they offer, I would definitely recommend the store, especially for assistance purposes.

Brittany Bennett: Charged me for the wrong thing and still fighting to get my money back worst. They have not helped at all with any of this

Eric Wegrzyn: they lie saying your phone is damaged and their customer service is bad the worker is on his phone with airpods in his ear and gives attitude

Kathleen cook: That was very nice and they had a umbrella for me and they told me how to get a screen protector for my phone by calling 611,etc....

A.P.: The short skinny middle eastern guy with acne who walks/talks like he’s on speed is unstable and vicious. Take your business to any other T-Mobile he threw his phone at the wall and assaulted a customer. Bad mouthed another store and lies about what phones are in stock based on what gender someone is.

Mosrur Ahmed: poor service

Heather Hansen: So friendly and knowledgeable. Super clean store as well

twinewinder1: Went in to update my phone. This involved trading my old phone in. Was told that they would transfer all of my contacts, photos and music to my new phone. Before I have a chance to check my new phone they factory reset my old phone, deleting everything. They only moved my contacts. 5 years of photos and all of my music was gone, forever. Total and complete incompetence.

Milad Alghali: Bad costumer service

lee pregizer: Sara was very helpful in answering all my questions

Francine: If your looking for the FINEST customer service look no more! I went in with a billing problem and the manager Tony helped me ABOVE AND BEYOND! Problem solved! He listened and treated me as a priority! I highly recommend everyone go see him!! The store is very clean , nice location and they don’t make you wait forever too!

Samantha Kowalski: Mimi, Jamie, Sara and Tony are all amazing! Super friendly and helpful. Answered all my question. Took their time with me and I never felt rushed. I would recommend coming to this location!

Eric J: Friendly helpful staff. Always a wait at cell phone stores and takes a while to upgrade. This store is a little more efficient than other T-Mobile locations.

Jay Sommers: I agree with David's review. 100%. I was told a manager would be in contact with me as soon as possible to sort out my concerns. Was never contacted. I go to the corporate store on Hall Rd now. It's closer to home They've been great to work with.

Daniel Nora: Sara is the best expert

John Bahnana: We went to the store on Tuesday 11/9 to get new phones we talked to one of the salesman about the phones we asked him if we need to order new phones he said no we have them in store so we took appointment on Thursday 11/11 7:00pm we asked the salesman if he’s going to be in store he said we went to the store on Thursday the salesman wasn’t there so we talked to another salesman we asked him about our phones he’s said we don’t have your phone we need to order them what a Waste of time

David Reno: Buyer beware. Some sales personnel are not familiar with the correct prices for the phone plans. This could cost you hundreds of dollars if you are migrating from Sprint or comparing prices with other providers. I would suggest going to another store where they may help you if they make a MISTAKE. It cost me hundreds of dollars.

Lynn Burrick: The guys Tony & Jaylyn were very helpful at the 14 Mile and Schoenherr store. It took a little while to transfer my old phone info to my new phone and we had a nice conversation while things were uploading. 🙂

Herman Verstraete: Great giys

Kelly Watters: T-Mobile was broken and having issues so couldn’t get phones. Wanted to feel I phone since he hadn’t had one couldn’t do that since locked and sales associate didn’t have a key.

Kathleen cook: Very fast service. Very friendly.

Elaine Grider: Very friendly.

Avery Mitchell: Terrible experience, I’m still waiting on product, no updates and No one to answer the phone. Customer service is terrible, there is no reason you can’t answer the phone, the store has no merchandise!!!

Samuel Barill: John is an Incredible team member . Switching from AT&T is a huge pain and he made it seamless . John is very patient and very polite.

Joyce Tutt: Was upset I went to pay my cell phone bill and they weren't accepting cash, systems where down.. I was directed to another center three miles away.

Ashley Thompson: Jon is the best! Hands down the best associate at this location. I came in yesterday in a slight panic bc my screen completely died... solid black unable to recover anything bc everything was backed up to the broke phone. Jon was able to recover everything and was absolutely amazing! Jon you my friend deserve a raise! Thank you!!

Andrew Harvey: Very nice people work there very helpful

Virginia Allen: Thank you Daniel you were awesome. I had trouble logging on to the T-mobile network switching from Sprint. I was in and out in no time.

Always Hungry: My first experience in the store was great I was helped by Yousif and he ensured me that he will take care of me. But a few weeks later I come to find out I was put on a more expensive plan that we did not discuss. It was a simple 2 line deal for $120 but he decided it was best for his own interest to put me on a $160 plan. I called T-Mobile and they were able to fix it. It's not about the money it's about honesty. I was going to go back to the store to transfer 22 lines from my business account but now I will only deal with T-Mobile directly and not some 3rd party. Word of advice to Yousif, it pays more to be honest long term rather than try to make a quick buck big guy.

Karl: Don't have the phones you want in stock, pushy/rude sales guys (you can have any of s22 line) *basically forces the cheapest one* cause they don't have the one I actually wanted in stock and didnt even offer me the ultra. Oh yeah and I got a dumb watch I'll never use, thanks for that. Stick to online, I never wanna deal with these guys again.

Re-Acting Up: Great staff, if you can go to Trent. He’s going to give you all the information you need, without any bs. Helped me out with putting an Apple watch on my plan, took less than 30 mins

Xtreme Wash: Tom the store manager is a p.o.s , customer service tools me there is a policy that store manager can override the 14 day exchange policy that i missed due to having covid and tome still wouldnt do it after customer service called him on 3way and told him he could do it and he still said no !! What !! Your that uptight about 2 days and cant help out a customer ?? Sad people are like this these days !!

Lacie Granstrom: I had to come into the store because T-MOBILE has continued to bill me two months past cancelling my services and transferring to another carrier. I have spent HOURS on the phone with T-Mobile Only to be told that I had to go into the store to verify my identity.I came into the store and YOUSIF was extremely rude and condescending and dismissive of the directions I relayed to him from the T-Mobile associates I had previously spoken with. He refused to call T-Mobile to verify and refused to help me until after he made me call and sit on hold for a T-Mobile representative for 45 MINUTES only to be told HE HAD TO CALL THE RETAIL SALES NUMBER FOR T-MOBILE. And he continued to argue with me and with the representative on the line about the process.So here I am waiting for him while he waits on hold-now refusing to even make eye contact with me.I had been a T-Mobile customer for 15 years… and after this experience I will NEVER go back, and I will tell everyone I know to stay as far away as possible.Terrible customer service. Terrible in store experience. If I could leave zero stars I would.

Rafi Rahman: John helped me a lot. He has amazing customer service.

Joan Perry: I actually came in on 4/28/22 around 3:20 PM in desperate need to use a phone due to I had locked my keys along with my purse and phone in my car. I happen to walk a few doors down thinking what better place would have a phone and moreover allow me to use their phone. I went in and explained the situation to the salesman and he allowed me to use phone. Sorry I did not get his name (he had a nose piercing). However when I went back in after the locksmith unlocked me to make sure that I thanked them again three salesman told me I was welcome. Cudos to all of you. I truly appreciate it.

Daived samaan: The manager yousif is god sent. He fixed and upgraded my moms phone in a matter of minutes after endless failed attempts with other stores. Thank you yousif you’re amazing dude

Afshar Miah: Here All associates have no idea what's the deal going on. Without checking the deal they told me-$400 off for a trade in phone( Samsung Galaxy s8/s9/s9+).So, I bought a Samsung Galaxy s9+ phone for $190 from my friend. When I went there for getting the new phone they checked the system and told me $200 off. It's because if you want to get $400 off you have to be in the "Magenta Max" plan. Otherwise $200.They wasted my time and money too. Irresponsible Employees.

Lynn Sinelli: Very professional with good service!

Dylan Rice: Great experience! we were helped right away and Thomas was great and got us exactly what we needed!

Leah: My daughter broke her screen & Alex at first stop was able to get me in and out within 10 minutes with a brand new screen. He has GREAT customer service and made me feel very comfortable letting him fix her phone (this was the 3rd screen in 3 weeks, 2 were done at a different places). He definitely knows what he is talking about and it shows in his work. I am very happy and would definitely recommend this place to anyone in need of a repair!!

Stephen Cregar: Always feel like they know me here. Have been coming here for a long time with MJ and now Ash just did the same thing they always do take care of you fast and friendly

Spencer Dockery: Most definitely bring all of your cell phone issues to Al at first stop wireless or they’ve taken good care of me many times here and I bought an Apple Watch for myself and for my daughter at a good price.

Edward Motley: Great service! Ask for Al

Clint Cerny: Al was amazing, super fast and professional

Sherisa Zweirzelewski: The best IT agency for consulting and technology repair, phone and computer repair. This is the best shopping center for all your electronic needs and wants! FIRST STOP WIRELESS AND METRO BY TMOBILE STORE IN ONE STOP

anthony Wright: I absolutely loved this place. I got what I was looking for and more with perfect professionalism, great customer and I welcoming attitude. Thank you!

Marshae Coley: Great customer service and very quick. Only place I go to for any device repair. Always receive my devices back like brand new. Love these guys.

Diba Rashid: Alex and his brother Ish are truly exceptional Alex helped me with my custom pc geared towards data mining. They saved me a ton of money. Ish gave me a free IT consultation (turned out he worked previously as a IT consultant) while i waited. It took about 3 hours for the build and 45 minutes for the explanation. Im recommending all my coworkers to these guys. They go above and beyond!

GRISTAE _: got my macbook on the first and noticed it is loose when openning which is crazy considering i paid 500 dollars and my was rarely easy to open i can literally feel the screen part moving when opening or moving

K P: Stopped in today because I was in need of a tablet that was compatible with the Xfinity application platform. I urgently needed to download some footage to a device for evidence in an Airbnb case. Ish was very patient and understanding of my situation. Ish demonstrated several products for me until we found one that suited my needs. Got a fantastic deal on a tablet 1/3 of the price from Best buy. As always, another five-star experience from first stop wireless. These guys are the best!

Linda Hegyi: Alex saved my water damaged phone!

Reginald Martin: Thanks Ish and Alex for helping me fix my Revvl

Kathryn Horle: Absolutely love the work they do for screen repair!

Chrissy Colaiuta: Ish and David were phenomenal! They were quick careful and amazing! Exceptional customer service and fair pricing! Definitely going to make them my go to for my electronic and phone repairs! Thanks guys!

Ariel Moore: David was wonderful he fixed my phone under unfortunate circumstances please come here if you need FAST ADEQUATE SERVICE !

Michelle Tutt: Al, thanks for getting my sons phone repaired so quickly. I was able to wait maybe 15 mins and go on about my day. I appreciate the quick turnaround time and good chat service.

Me Me: Alex was was very helpful was able to fix a badly cracked phone plus he is affordable

amy betea: Alex did an amazing job repairing the phone and was extremely friendlh and nice

Alexus Folmar: Alex was such a great help fixed my phone very quickly and there was great customer service

Colleen Budzynski: I switched out my phone on a warranty and the staff at this location is the best! It took 4 visits because of things we couldn't control but I had an excellent experience every time I came in. Special shout out to Allen. Thank you for everything!

Nicole: Best customer service ever !!! Very cool employees . Buddy is the best he will help you out with whatever you need !!!!

David Jeffries: This is considered a main hub store, so if you need to provide death certificate for account name switch/ etc. -- this would be location for that.. also few times I've visited they've been very helpful/ professional/ educated/ & got job done while going extra mile 4u.. recommend it over other lesser stores [such as 9 & kelly/ 17 & Garfield] which have added 20/per month insurance after being told not to, or excluded current sales which would've saved me $3-400, in order to make a sale that day. If any employee 👀 this -- I appreciate your help

AEA Motivational Moment: Good people, at this location! Best T-Mobile store in Michigan.

Dua Almaleki: Great customer service Kevin was very helpful

Lisa Emmons: This location is the best store. Chensea went out way over and beyond to help me with my technical difficulties. The storeIs consistently more helpful to me than any other store.

Jo Jo: These Guy's are super awesome. John and Yusef were so patient and helpful with transferring my business lines. I had an minor issue and Yusef took care of it immediately

Nicoley Peck: Daniella S. at the T mobile store in Warren on Hoover rd is absolutely AMAZING! I walked so upset and confused about my services and she completely understood my issues and fixed everything I left more then happy a huge shout out to her!!

Andrew Harvey: Very nice people over here all very helpful

Maelca Duncan (MAELCA): Staff very helpful monthly plant it’s worth

Adrianna Watson: Upon arriving at this location my boyfriend & I were greeted by 2 friendly employees and the young woman who helped us was really helpful. My young child was a bit out of sorts so I had to exit the store w child and my boyfriend finished. Basically after purchasing 2 new iPhones and transfer of service a couple hundred dollars later we still felt confused as to what type of plan we had, how much data, price of bill, etc. needless to say we still had to return to a 2nd T mobile location to get out SIM cards, port our numbers over, and a month later & I still lost all of my contacts. Friendly service, but not very informative. A piece of advice, even though they close at 8pm, don’t go after 6pm… more than likely you will need to return the following day.

Dustin Reiss: Not sure what the purpose of the store is. They have no answers only more problems. Couldn't order any of my phones. They wasted my time with no help. Lady joked she should get compensated for helping me order my phone on app. Even though I basically did all the work. Ever visit is a waste of time.

Sheila O'Conner: The T-Mobile on Hoover is the bestest, you ask them a question, they will answer the question, with out having attitude. So at this location my experience was a awesome experiences, they is very polite with hello, may I help you, and he also let me know that Friday they will have the new Samsung Galaxy S22 series.

PHILIP: Worst t mobile dealer ever.Unprofessional and so rudeUPDATE on Feb 11 2021,After sending my explanation by Email to the management, I didn't get any response.I am pretty sure that this branch will close soon due to disrespect of their clients

Gary Laskowski: Calvin and Michelle are the 2 best sales associates I have ever dealt with.

Crimsyn Vinsyndt: Unbelievably terrible customer service. I bought 4 phones from this location less than 3 months ago and 3 of them are no longer functioning and 2 of them have needed 2 sim card replacements. I walked in with my 2 phones tonight and sat on the bench for an hour without even asking why I am there. I could understand a wait if they asked what im there for to triage me or add me to the queue... but no... I dont even know if I can get my phones repaired through this store or if i have to go to a specific store to get them fixed because the store employees cut me off and told me to wait the moment i tried to ask a simple question.

LuAnn Shadik: Best phone store experience I have ever experienced! Highly recommend this location! Ask for Kenaeya, super helpful and friendly!

anon nymous: went in for a sim card switch, dude took nearly two hours, broke THREE of our phones and switched our phone numbers somehow. got it fixed at another store in half an hour.

Raziya Flagg: 10/10 great customer service! Calvin was excellent very helpful and professional! Manager was awesome as well!

Jeff May: I wish I would have come here first, before trying to use online and/or customer service.Transferred a line to my account.

Noah Miller: The worst possible WiFi you can even get. Having 3 techs who work for wow come to your house and say wow is awful. Something bit right there

Megan Adkins: If you like companies that lie and offer you a $300 pre-paid card for switching services, if you like your service going in and out all day long, if you like rude customer service then this company is for you! Everyone who doesn't like those things stay away! Customer is beyond rude and you have to call them A LOT almost daily! Because you lose service multiple times a day! They are offering you a promotion to switch over to them for a $300 pre-paid visa card after 90 days of service and paying on time, well friends that is a LIE! After 90 days of being ontime they did not honor it and ran around in circles making excuses! Do yourself a favor and just walk away, do not think about doing business with them.

Renee Gismondi: Made 3 installation appointments...still no service. First tech said I needed to schedule professional install. Schedule it and no show. Third appointment, tech contacted me an hour before the scheduled time while I was at work, he said okay when I explained this and that he would be there at my scheduled time...no show. Spent hours on the phone with customer service to no avail.

Patty Justice: We were told by wow that we could return their equipment in person at this location. The lobby was still closed due to covid restrictions and we had to put the equipment in the drop box.Today we received a bill from WOW for $204...for equipmentI don't think so. 🤔

Betsy McCrystal: Cancelled service due to high rates and increasing rates. Little or no customer service. Wait times ridiculous! Requested return equipment box at time of cancellation. No box for a month but did receive a BILL that was somewhat of a threat about collection agency for unpaid equipment charges! 225.00 for Telephone Modem and 169.00 for WOW!tv+box. Called customer service and after a very long wait ( not unusual) could barely understand the representative. Only 2 drop off area in the entire state of Michigan. Thank goodness I looked at the google maps because the drop center closest to me looks as if it’s closed. Hoping box comes in mail as I requested for the second time. Shady business for sure. Happy now with Spectrum

Rescue Nut: Been with you 11plus years tried changing my pay method over 3 & half hours phone, website & live chat with no success. Guess I'm going to another company UPDATE: they got my payment method switched over before I had a chance to call around other internet company's. So problem solved for now so I'll move up to 2 stars

Anthony DiCicco: Wow! is this bad. Been on hold for a lifetime!

Geno Franzoni: By far worst service I've ever received and the salesman who came to my house Vincenzo Marino is a liar flat out! Was told liea and Boone wants to help, accomodate, or even try to help fix it I immediately went back to XFINITY!!!! WOW IS SOMETHING I WOULD NOT TELL ANYONE TO GET AT ANYTIME AT ALL

Michael Atherton: I’m not a wow customer. One of their installers removed a fake locked padlock from my gate and entered my yard without permission. Used my trash cans. I don’t have wow. No poles or utilities on my property. No door knocking and never said anything to my wife as she was leaving the house. My cameras caught him. My 2 older kids were home. Why was he in my yard? I want him fired. If I was home I would have let him meet my 2 dogs.

Jodi Watkins: DEFRAUDING OF SOLDIERS SERVING IN COMBAT ZONES - Unable to resolve an issue of returning equipment for 2+ months so WOW can still charge my card.

Holly: I have been trying to cancel my account with WOW since February, when thankfully moved to a location that we could get internet with a reputable company. I was told that 5-7 days after the billing cycle (March 10th), I would receive a box in the mail at my new address to send the equipment back. I finally got an email that there would be a box sent to me mid April- but not after they charged me for their equipment. Shockingly, they sent the box to the old address. I called 2 different times trying to get a box to return the equipment each time, they said “it will be in the mail in 3-5 business days and never came. I contacted Wow again and was able to speak with a manager - after waiting on hold for 40 minutes and dealing with an awful woman that didn’t want to let me speak with a manager because “she could help me;” we scheduled a technician to come out to the new address to pick the equipment up. THEY SENT THE TECHNICIAN TO THE OLD ADDRESS OVER AN HOUR AWAY. It is now May 1st and I am at a loss on what to do. My auto pay with them was never canceled, I’ve been told that they cannot refund my money for the internet bills they took out of the account because the account was not actually closed until April- although I received emails all of February and March to “come back” & “they’re sorry to see us go.” They cannot refund my equipment until they receive my equipment and if they get it back it will be 4+ weeks. This company is truly awful. They cannot complete even the most minuscule of tasks. I was married and had my last name changed almost a year ago and that has still not been updated. DO ANYTHING YOU CAN TO AVOID SERVICE WITH WOW.

William Thomas: Good service

Brian Forinash: Returned modem immediately using the shipping label WOW provided and they sent me a $200+ bill for not returning equipment a month later.

hayder asadi: It was very good service

Randal McDowell: I'm only getting half the speed I'm paying for, and I'm paying more than what I'm supposed to for it. The prices they advertise online don't include their $1 extra charge, and can only be achieved if you have auto payment (though enrolling in autopay doesn't actually lower the price, just makes it so you don't see you're getting stuck with the higher price.

Mr. Yaffai: Trash service

Foyez ahmed: Just disgusting!

Steph: Wow! Terrible service! We cancelled service a couple weeks ago. I called to cancel my service and they said they would send me a box so I can return their old equipment that I had. They told me it would take 7-10 business days. Today I received a bill… so I called them and she said did you fill out the return form. I said what return form? Apparently, the person I spoke to weeks ago doesn’t know how to do their job and forget to start a return form. Wow! You guys are a class act!

John Bolin: I called wow about one of their HD boxes not working they tried a signal didn’t work I couldn’t bring the box in for exchange they had to send a tech out to do the exchange I was assured there’d be no charge for this got my bill charged $65 service call talk about dishonesty then wouldn’t reverse their charge service and everything about WOW is anything but WOW

Youa Xiong: Wish I could give 0 star. Poor internet! I have to pay $70 every month for nothing my kids can’t even watch their cocomelon!!!

Tyson Butcher: I would like to thank Thekra and Dre for being so kind and helpful. They got me everything I needed with no hassle.

Casey Faitel: This location is great and the people are friendly. Go when they open if you don't like to wait long.

Thaddeus S: Do NOT simply walk in, schedule an appointment first. A few minutes after arrival, someone signed me in with two people before me, but had no ETA. I had to wait an hour and 50mins to do a 10 minute operation. No one acknowledged the wait, or that I even existed during the wait. Once I was finally seen, the employee refused to show me on the screen how the numbers add up. All they would show me was a piece of paper with prices I wouldn't actually be paying. But they had no problem tapping buttons on my phone to "help" me use menus as if were a confused senior citizen. It felt like talking to a used car salesman.

Istiaque Belal: Worst customer service. No one acknowledges when a customer comes in. Employee cant help with anything. He said i should call customer care because they have no knowledge about it when he clearly knows customer care is not available on saturday at 5pm

Alayna Wrona: Not switching are internet

Steve Roby: The staff took time to explain the upgrade; then transfer contents.

Peri Christensen: Very helpful activating an old phone when the new one failed.

bruce roach: Great staff here moved here from metro PCs

Richard Walko: Solved my over charges to my monthly bill

Emma Bommarito: Ray helped my sister and I and he was so great. I went in to trade in my apple watch a couple weeks later and Jillian helped me! Ray and Jillian were both amazing. Their kind service was highly appreciated!

We Are Rideshare: This store sucks. Especially if your white. Don't expect to be treated or helped with any type of urgency unless your African American. Carlos is racist and so is the other lady that checks people in. I mention that I'm white and still waiting for 2 hours and it must be because I'm the only white person in here and then not one but two employees start laughing out loud along with everyone else that was African American I side this store.Thats how it always is. Reverse racism is running out of control because of uneducated groups of people that will not let history go.

Walied Kamel: The staff was very helpful.

Shalma Ahmed: Please do yourself a favor and go to any other Verizon store. Not only do the associates not know what they’re doing, but the managers themselves were not able to provide any clear answers. I was not only told misinformation about my trade in value for my phone, but was also told my new phone was shipped - not “projected shipping” but shipped already and phone was expected to be delivered within 2 business days. Then when I go back to the store to get an update after the phone not being delivered, they say the order never went through. Prior to this, I already went into the store and asked for updates and not once did they mention something being wrong about my order. Then when going to go replace my order with customer service, they tell me the store gave you the wrong promotion and was given a lesser value for my phone. Please go to another Verizon location.

Marissa Waldorf: Adrian was so helpful! I had a problem with my bill, and was confused with a charge. Adrian knows his job well and does a great job! I am very grateful for the service I had from him and the rest of the girls in the store.

Mohammed Aldalaly: Fast and easy

Randel Meisner: Wait times are insanely long even when the store isn't busy.

Sam Willis: Worst place. Do not visit Vinnie or Carlos

Tufail Numan: Vinnie & Carlos are the worst representative in this store. These guys need to get fired asap. Carlos is a thief

Kathryn Wesserling: I needed to deactivate the Hum that I never used. Store Guide really helped me with the phone Assistant Tim, who in turn made it easy. The 5 stars are not for the Hum, but for the two men who got me out of the contract. I'm now mad because I just tried to call the store to ask the first man's name. Ridiculous. I don't have an acct # or a pin nor want to talk to a digital assistant for the Warren store.

Marianne Derosia: Mariam and don helped me out today they gave me a new phone and they transferred all of my information to my new phone amazing service love this storeee.

Savannah: Ava was such a great help getting me a new phone! also helped me pick out a new case and screen protector. Will definitely recommend her to my friends and family.

Skyler Hunter: Ali Z was super helpful with helping me replace my lost phone. he was patient and clear and even helped lower my bill. Also the store was clean and had a nice atmosphere :)

Eva Agnew: Kristana fixed my phone , after many stores I went to were not willing to work with me she was the most generous and sweet representative I have dealt with in store . Very nice experience here

steve martines: the best service I've ever had in my life thank you Kristina & ali

Crystal Fox: I want to thank you so much for everything you are very helpful I appreciate you

James Kendrick: Love this location. Shoutout to Kristiana

Kendall Walters: Kristiana is so sweet, she saved me so much money on my bill and helped me get myself a new iPad ! will be back here in the future ... great experience here with Miss Krisi !!!!

Martin Howard: Kristiana is simply the best. She spent so much time with me helping file a warranty claim on my phone. After a bad experience at you break i fix she helped me restore everything. And as frustrating as it was she was beyond patient and kind. Great staff, well trained, very knowledgeable and the store is always clean. Thank you KRISTIANA!! 10/10

Will Johnson: Do not do business here. Traded in my phone was convinced to drop a line to get my 14 I phone was told everything was legit. Boy was it wrong. After 6 months of paying 258 a month . I got sick of waiting and called customer support. Turns out my trade in was ineligible so long story short I lost my 13 and still paying an insane amount for my 14. This feels completely illegal. This store offered 0 help. Sad bro just sad.

Christina Page: Donovan was helpful and best costumer service

Michael Simpson: Donovan helped me out and the best service

Fafagghhh Fshyerujh: Donovan helped me set up my new phone,great service

gary harriger: Kristiana set me up with new internet service and cable for way cheaper than xfinity . Highlands reccommed this location !!!!

Frankie Dou: Mariam did an amazing job helping me today I love the service at this store everyone is so nice

Sheila Dyer: Kristina’s has great customer service,Excellent

DESHONE EDWARDS: Mariam helped me file an insurance claim she did an amazing job I would recommend her to everyone

Clinton Twp: best experience I've had in a phone store. Ali Z hooked me up with bunch of great deals. This is my favorite store!

Princess LeELee: Ava was awesome! She’s Super sweet and helped me super fast with getting my new phone!

Victoria Wells: Kristiana was great! Recently just switched over to AT&T and she helped activate my phones and get us all set up. come and see her!