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1. First Merchants Bank - Ann Arbor
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· 145 reviews
125 W William St, Ann Arbor, MI 48104
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Taylor Leipold: Most amazing bank on the entire planet!
Sea Stronger: Five stars all the way to Ann Arbor State Bank and mortgage officer Sean Breeden! I called Ann Arbor State Bank recently when I was shopping for a new mortgage. My realtor, Julia Brenner of ReMax, recommended that I go with a local bank rather than one of the big national names since most sellers consider it to be a much stronger pre-approval and would therefore strengthen any potential than we would make on a house (a very good thing in this tight A2 market). Wow! I was blown away by my experience. Sean Breeden was amazing every step of the way. He responded quickly, and patiently and graciously answered all of my many questions (at one point I think we had 22 emails going back and forth) and gave me such clear, direct information. I shopped other local banks as well, but no one came close to Sean's professionalism and expertise. He got me a fantastic interest rate and worked hard to help us close early. What is usually a very stressful process was, in this case, a wonderful experience. Thank you, Sean, and AASB!!
Ashley Hiser: I have had the best experience at this bank working with Sean. He was able to get me a mortgage on my first home, and just recently a mortgage on my new home. He was very friendly and quick to respond with my endless questions. I will definitely work with this bank again.
Bo Borgnakke: I worked with Jeremy Shaffer to secure a mortgage on my first home. He got me a great rate and was professional, courteous, and always available to answer questions. I would highly recommend Jeremy and AASB; well done!
Maxwell Lazaroff: Great bank, used them for years. Also financed my house with a fella named Jeremy there. Super nice guy, talks really fast, built like a linebacker. Highly recommend.
Zac Meyer: Jeremy Shaffer is the real deal - 100% committed to you and your plans. Would highly recommend working with anyone at A2SB.
Lindsey Slater Borock: Sean Breeden is the best mortgage loan officer to work with! He is very prompt with responses and explains things in an easy to understand way. We have worked with him purchasing our house and refinancing twice and will never look anywhere else! Check him out!!!
Kerry Sprague: We had the pleasure of working with Sean Breeden from Ann Arbor State Bank for the purchase of a home. Sean is amazing - He was through, knowledgeable, available and always pleasant to work with. We are so grateful to him for guiding us through the process so adeptly.
Ben C: I worked with Sean Breeden on refinancing my mortgage.Sean was very helpful and a nice guy to work with.
Mona Beauchamp: We worked with Sean Breeden for our mortgage and from the very first he was polite, efficient, accessible, always ready to help and make our process easy and clear. I highly recommend him and this bank!
Rafael Mesquita: Sean was great. He helped us along the entire process, from selecting the best rate and payment conditions to the final documents and paperwork.
John Millard: Our real estate agent referred us to Sean Breeden and the team at Ann Arbor State Bank... good call! I understand why he came highly recommended. Professional, diligent, can-do attitude and as flexible as they come.
Kathleen Millard: Sean handled our mortgage for us and we were impressed from start to finish. He is well organized, methodical, and updated us throughout the whole process. We couldn't recommend anyone better and you will not be disappointed with his professionalism and timeliness.
John Recznik: Ann Arbor State Bank - more specifically Sean Breeden, responded to my emails and phone calls in what was nothing short of amazing in terms of the amount of time it took to receive an answer or call-back. This level of expediency was critical when it came down to the wire to close quickly. We ran into a land boundary issue that took weeks to resolve, but because Sean was so good at what he does - clear, concise, and responsive - we still managed to close before we lost the lock on our interest rate. I've purchased several homes and refinanced on numerous occasions and never experienced anything like this service. Also, and most importantly, all the various fees to purchase our home were either the same as or less than the "major" bank I've been working with for 20 years. Finally, I never do reviews, but this level of service had to get one!
Mike Jenkins: Sean has helped our family out with 3 mortgages and 1 refinance in the last 4 to 5 years and his service and follow up has been top notch!! His attention to detail was outstanding, and Sean was able to keep me calm when additional information was needed, that sometimes seems very redundant! We are now trying to see how Sean can work with us our customers, in our kitchen and bath business.I would refer Sean and Ann Arbor State Bank to everyone!
Jacob Krogmeier: Sean Breeden has handled 2 Mortgages and 2 Mortgage refinances for me over the past four years. Each time he has done a great job. He took the time to answer all of my questions and made this stressful experience much easier. I cant recommend him enough.
Rebecca Recznik: Sean Breeden helped us secure a mortgage for our home and was fantastic to work with! He was patient and accommodating despite several delays in the closing process due to the home and well inspections. He was prompt and thorough in making sure all the details were in order. We highly recommend him!
Will Hodgeson: My mortgage loan office, Sean Breeden, was excellent. He provided several pre-approval letters for me as needed and completed all the financing paper work well ahead of the scheduled closing. Sean made my house closing a very easy process.
John Hoving: Sean B. was a delight to work with. He worked tirelessly to get us the best rate possible, even with our unique circumstances. And his follow-up and gift for our family at the closing was very heartwarming.
Rachael Guest: Sean is absolutely wonderful to work with! He helped us with the purchase of our fist home, and made everything very easy to understand. He was also very patient with the million questions I asked about every detail. He was easy to reach if we ever needed him and always willing to help. I would highly recommend Sean and Ann Arbor State Bank!
Adriana Benedetto: My husband and I could not have been happier with our experience working within Sean. He is very approachable, knowledgeable, and professional. Sean always made sure that we knew that our comfort and satisfaction was his priority. We have and will continue to absolutely recommend him!
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2. Old National Bank - Pittsfield Charter Township
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· 27 reviews
2723 S State St, Ann Arbor, MI 48104
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3. First Merchants Bank - Pittsfield Charter Township
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· 6 reviews
3930 S State St, Ann Arbor, MI 48108
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Sonya D.: Terrible service. Business account. I had a check stolen and altered. In-person the bank staff made it sound like it would be simple to have it corrected. Three weeks later they know nothing. No trace can be found of the affidavit. In the meantime I had a call from the security department telling me how I could protect my account from issues in the future for a mere /s $75 a month. So plan to pay $900 a year to keep your account safe.Yesterday the entire website was down for an extended period of time. I've moved most of my funds and an just trying to get this resolved so I can leave entirely.Please keep your assets safe. Do not bank with First Merchants.
Account Administrator: Level one was ok but first merchants is just horrible. You must get approved from this bank to withdraw funds from your own business account at the ATM.I have never encountered such restrictions at any bank.It's been over 4days. No follow up on their end. I'm switching banks. This is way too much work just to have access to your own funds. BEWARE
Erica Sawyer: This place is horrible. Their ATM ate my card for no reason and they literally could not help at all they said I had to contact my own bank to get a replacement card and couldn't get it out of the ATM!??!?! It makes no sense. Thanks for ruining my weekend. Terrible customer service.
Steve weiss: Level one bank will not help you should your card get compromised. They will tell you that another department handles x or y and give you a run around. There is no follow up with customers. No reason to do your banking here.
Drew Hutton: Ann Arbor State Bank was the best. Level One Bank is the absolute worst.
Rachel Potts: We opened savings accounts for our kids and the whole team was wonderful! They were patient, kind, and helped educate the kids about their accounts and what saving can do over time. We are so happy with the personal service and attention we received then and ever since. We take small deposits in on a regular basis and they are helpful and patient every time we’re there. Thank you to all of you at Ann Arbor State Bank!
Sea Stronger: Five stars all around to Ann Arbor State Bank and mortgage officer Sean Breeden! I called Ann Arbor State Bank recently when I was shopping for a new mortgage. My realtor, Julia Brenner of ReMax, recommended that I go with a local bank rather than one of the big national names since most sellers consider it to be a much stronger pre-approval and would therefore strengthen any potential than we would make on a house (a very good thing in this tight A2 market). Wow! I was blown away by my experience. Sean Breeden was amazing every step of the way. He responded quickly, and patiently and graciously answered all of my many questions (at one point I think we had 22 emails going back and forth) and gave me such clear, direct information. I shopped other local banks as well, but no one came close to Sean's professionalism and expertise. He got me a fantastic interest rate and worked hard to help us close early. What is usually a very stressful process was, in this case, a wonderful experience. Thank you, Sean, and AASB!!
ebo s: they are one bad bank they decline my purchase over the phone and I have lots of money in my account .
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4. First Merchants Bank - Ann Arbor
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· 2 reviews
195 N Maple Rd, Ann Arbor, MI 48103
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William: Nice drive through newly remodeled love this one
Eric Eschler: Level one was good, but FMB has been nothing but trouble from day one. This was a downgrade, about to switch banks asapEDIT: Switched to chase and couldn't be happier!
Bean's Best LLC: I have banked with Ann Arbor State bank for a few years now, for business primarily. I loved A2SB but the transition to Level One is exactly what I feared. Loss of relationship, horrible transition including a completely nonfunctional website (chat help under maintenance, phone number not working, login not working etc). So far this is the typical small bank takeover and it is a real bummer.
Trooper Long: Newly remodeled and furnished
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5. Michigan Business Connection - Ann Arbor Charter Township
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· 1 reviews
2200 Commonwealth Blvd Suite 200, Ann Arbor, MI 48105
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Jack Shearer: Brandie and Jackie were amazing at helping me get a loan.
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6. University Bank - Ann Arbor
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· 13 reviews
2015 Washtenaw Ave, Ann Arbor, MI 48104
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Valerie Brighid Snowdon AKA Eartha Sundance: Love banking here. I know the tellers and they know me. Always a pleasure.
Chuck Rice: Renae was the most helpfull and together person I have ever had the pleasure of dealing with. She made everything so stress free and easy. It was the best experience we have ever had. We had a few hurdles to get over. But she took care of everything for us. We could not be happier!! Everyone was so nice. And helpfull. Cannot thank them enough. Great place to do your banking. Chuck Rice
Jaime Monsalve: I have only been with University Bank for just over a year and I can honestly say that every time I have requested anything from them in relation to real-estate purchases or previous transactions, the University staff team have responded effectively, promptly and very professionally! Great institution and team to work with!
Kiara Nelson: Renae is fantastic! She is extremely responsive and secured a HELOC for us in record time. I’m always impressed by how hard she works and her attention to detail.
Cristel Payne: Customer service is AMAZING!! Whether I email them or call them, they are always super responsive and helpful.
Lauren Tunney: Great company and bank! Super helpful staff(Priscila)! Highly recommend!!
Chris Baum: Renae and her team were extremely helpful in working a detailed transaction in a very short time. She stayed on top of all the developments and changes, kept us informed of lots of pros & cons and made it happen in record time! Thanks, and great job. Highly recommend!
Engineered Recruiting: University Bank is exceptional - We had a friend who suggested we go with them on a home loan. The team really was receptive - professional - they were there every step of the way. Buying a home does not have to be scary or nearly as stressful when you have someone who can help you through - and with the COVID protocol - it was so easy - all on line.
Terry Braciszewski: The entire staff, from the President, officers, tellers and couriers, are friendly and responsive. They have been there for my banking needs for decades!
Stewart Beal: Working with Mark, Ken, and Ben is a real pleasure, we always get the deal done!
Sarah Reiber: I have been coming to this bank for a couple years and I will never go back! Every staff member is friendly, helpful, and welcoming. This bank is not only in a cool location but is very convenient as well. I highly recommend going here if you are looking for a new bank for any need. They even have mobile banking!! The customer service at this bank is outstanding.
Andrew Wiersma: Excellent bank! Would highly recommend for small businesses and non-profit banking in the Ann Arbor area.
Brandon Maynard: Very personal
John Carter: This place is awesome! I began banking here when I opened up my business is 1996. Stephen, the CEO, holds fundraisers for local Democratic candidates. I have never received better customer service at any bank or credit union. It's very cool to bank at a mansion! Over the years I have also taken advantage of the good pricing at University Insurance for medical, homeowners, and business insurance.
Lana Hawkins: Great place for loans.
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7. First Merchants Bank - Ann Arbor
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· 5 reviews
1328 S Main St, Ann Arbor, MI 48104
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8. Bank of America (Lobby Service Only) - Pittsfield Charter Township
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· 46 reviews
395 Briarwood Cir, Ann Arbor, MI 48108
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Avram Liebowitz: Fairly decent, usually a line.
Sarah Watson: Always met with helpful and friendly staff. The Branch Manager is always walking around making sure everyone's needs are met as quickly as possible, and she is dedicated to making sure you get what you need and advise with any better options they may have for your unique banking needs. Highly recommend, it's worth the wait even if there is a line sometimes.
Ian Stirton: Just the worst. Had my account closed with no explanation. Nobody answers the phone. A year later I have to get my statements for taxes and they can’t email me a file with all my transactions. They can only print transactions for two of my accounts but are incapable of printing my credit card statement. They also failed to print the full report, I had to review what they gave me twice and ask for the correct paperwork, which I’m sure made the growing line behind me super happy.We’ve now entered into the stage of capitalism where large corporations hide behind an army of powerless employees who can only direct you to a customer service number.
Maximilian Krug: Was there twice. Both times, the employees were extraordinarily friendly and helped me fast with all my requests
Amrita Pritam: I have been going to BoA Briarwood circle for around 10 years and was always treated with respect. Today I went to get a cashiers check for my husband and was treated very rudely. I was made feel as if I am doing something wrong. The lady who seemed lead teller was so loud and confidently said I don’t know for my question which a banker should have known. Instead of trying to find answer to my question, I was told we cannot make the check and my husband will have to come to get that. This was such a negative customer experience for me.
Alissa Carver: Never enough staff, long lines grow longer while managers and other employees ignore or do nothing to help when there is a single teller to help customers. Also tried to push investment options when I was only there for a simple transaction. When a manager was finally asked to help, she couldn’t and just blamed the size of a customer’s deposit for taking so long. Clearly unable to accommodate normal volumes of daytime business and bad management.
Richard Sinclair: Went and deposited $400.. machine said there was an error and reflected a $300 deposit. Now I’m troubled with having to call the bank to resolve the issue; not great.
Grace Bowerson: The manager Shiveti is kind, funny, and extremely helpful! I had a great experience, overall.Note: Fridays are their busiest days. So, I went on a weekend morning, and there was little to no wait time.
douglaslaneallen: Every time I come here, waiting, waiting....Please check your mail regularly!
C H: Worst bank I have ever been to in my life. If wasn't my company used and I had to come here would not. They only have 1 person helping long lines. The spend to much time talking to each other instead of helping. Others just sit in offices with no one while we wait in lines. So again here watching 1 person work teller line while 6 people wait. 3 others just walking around talking . What does it take to get help.
Marwan Issa: So I have been banking with BofA for years. Want online made an appointment for my daughter. Showed up this morning the person that BofA selected for was the loan “ Manager”. He seemed bothered and that it was beneath him to open an account for my daughter. I NEVER PICKED HIS NAME LOLAlso he did not even bother to come say hello I had to figure out who I had an appointment with.He want to the bank manger and they came back later and told it was my fault, that I should have not selected him. Then I was told to make an appointment next week.I am sorry I have work also and you HAVE to respect peoples times. Promise you moving forward I can’t recommend this branch and especially Mr.Loan Manager (which can use some training on how to work with customers ).To top it off I call let them know what happen, the lady told me that she can pass the issue along and that it stops there.
Megan Lacy: Razan was helping me at the counter today. After being in line for almost 40 minutes and watching her miscount 2 customers cash, I was a bit nervous. She told me they didn’t have enough for my withdrawal, and I just stood there for a moment because this wasn’t a large amount of cash, she said she meant to say she didn’t have it in larger bills and walked to the back. She processed to give me $3100 in $20’s. She knew was also incredibly rude, impatient and hard to understand. The manager here is great, she helped me set up bill pay so I never have to come in here again. I have never had an experience like this in my life at a BANK.
Gabriel Bacarin: I have been trying to reach someone for the past week and no one answers the phone.
karen wagner: Unbelievably inefficient customer service, whether its staffing shortage or mismanagement, worst banking experience ever. Expect unreasonably long wait times.
Justin Blackford: Here's an idea. Maybe have more than 1 teller working during peak hours with a line out the door. 30-45 minute wait for change or a simple 2 minute transaction is absurd. Hope this changes or our company will consider changing banks. Never had an issue when we were with Chase.
M F: I waited over 20 minutes on the phone hearing again and again that everyone is busy helping customers and the suggestion that I schedule an appointment online. Tried that. No appointments available for over a week. That isn't terrible service. It is no service at all. If you ever have a problem, and you probably will have one some day, you are just sunk if you are at Bank of America. It is impossible to get help, and that means you could have checks bouncing because of a bank mistake and just be stuck with it. I am going to go sit at the branch however long it takes and however much time I miss from work -- all just to get a little service. And then to take out my money and move to another bank.
Thomas miller: Beyond slow. The drive through window has been closed for a long time now and ot doesn't look like there is any intention to open it any time soon. So, you have to go inside and there is usually only one person working behind the counter.Looking for a new bank...
Hamada Kasham: Jenny Brawn was fantastic at helping me out and taking care of me.... i had very bad experience in Ypsilanti location but thank God i found Jenny!!
Manisha Patel: I went to drive through but it was closed so I ended up going inside to get change for 260. I was the only customer inside. Teller was busy doing something and asked me to wait while another employee was busy making a personal call. There were two more employees, not attending any customers while I was waiting. After about 5 minutes, I get my turn. It took teller more than 2 minutes to count 260 in $5 bills. I am not happy with BOA as they have closed many branches near me and the ones that are still open and operating have really bad employees and culture
Mikki Sharp: We had an exceptional banking experience at this location. My daughter and I went in to open her first Checking account and I was able to upgrade to the Bank of America Cash Rewards card with the $200 bonus.Julie was the best! She was kind, helpful, and informative. We were even visited by Jenny, and the Bank of America team made us feel very welcome at their branch. I was very impressed by the level of customer service.Also, they were safe, with plastic shields at the desks, social distancing, enforcement of masks, and availability of hand sanitizer stations through out the bank.Overall, definitely a five star experience!
Paul Popa: Whatever you do, don’t go inside for anything if you’re in a hurry! The ATM just inside the door is broken, and the teller who deposited my check was working comically slowly to deposit it while a line formed behind me. The other tellers were more interested in having a conversation instead of helping customers. Use the drive-thru ATM instead!
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9. Bank of Ann Arbor - Ann Arbor
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· 19 reviews
125 S 5th Ave, Ann Arbor, MI 48104
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10. Bank Michigan - Pittsfield Charter Township
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· 1 reviews
305 E Eisenhower Pkwy, Ann Arbor, MI 48108
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11. Flagstar Bank - Ann Arbor
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· 6 reviews
210 W Huron St, Ann Arbor, MI 48104
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12. PNC Bank - Ann Arbor
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· 15 reviews
1107 S University Ave Suite A, Ann Arbor, MI 48104
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13. Bank of America (with Drive-thru ATM) - Ann Arbor
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· 31 reviews
2630 Jackson Ave, Ann Arbor, MI 48103
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14. Chase Bank - Ann Arbor
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· 1 reviews
100 S Main St, Ann Arbor, MI 48104
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