Best Diaper Service Ann Arbor Near Me

Lori Holt: From the start to the end the associates were great. Assistance with doctors office faxes, putting equipment together and delivery. Great experience

Eugene Yoo: Representative was super thorough and friendly

Lorenzo Roberts: Very responsive by phone and in person.

Steve Schiff: Fantastic customer service for CPAP machine.

Katherine Gravlin: Staff from person who answered the phones to assistance with medical equipment and education were terrific, helpful and professional.

Laura Bird: Healthcare DME is a great place. I hate using crutches, so if I sprain an ankle, I head there and rent a knee scooter for a very reasonable price. This last time, there was a problem on my end with the rental but the people at the store were very helpful and understanding. Truly service above and beyond expectations.

Alan Crill: Very suspect business… I walked in to the very disorganized and messy store with a prescription from an urgent care for a walking boot for my child only to be told they couldn’t fill the script right away because the script had to be “verified and approved” with the doctor and insurance company. Huh??? It’s not like I was trying to pass a phony script for narcotics. I had a valid prescription with a doctor’s signature and my insurance information on it as well that had already been verified by the urgent care clinic. I was told to wait for a call and then come and pick it up. Funny, they never asked what size walking boot was needed. 2 days go by and they finally call back but they somehow they had me scheduled for home delivery. I received 4 texts the day of delivery and I called them back on two separate occasions stating to cancel the order since I was able to find a walking boot somewhere else quicker and the order I placed with them was no longer needed. I was asked 3 times as to why I wanted to cancel as if I was being interrogated. Very poor customer service.

Vivian Salloum: A good place and excellent customer service they give us a discount thank you are so helpful

Kunal Joshi: Good selection and service

Christine Donaubauer: Just got a cpap machine from this store and I have to impress what a great experience I had.After a little back and forth with the Dr. to settle on a provider that would have a unit and accepted my insurance, I pulled this company off of a list provided by my insurance. I wasn't sure about the process and called the company to get more information. James was patient and informative, as I was jumping the gun a little, but he explained the whole process clearly and politely. He worked quickly with my doctor to get what he needed to appropriately dispense the machine. He made an appointment for a few days in advance and we talked a little bit about a unit that would be available as well as appropriate for my needs (huge recall, so supplies are scarce)I arrived at the location (it's in a strip mall and you may miss it if you blink). The store is crowded and bustling but clean. A gentleman sat with me and went over every possible thing I'd need to know about usage and care, fit the headgear and gave it a demonstration to familiarize me with usage. He was polite and thorough. They had a process and checklist that left me confident about the expectations of the machine, and follow up so that I able to start using it right away.Night one wasn't perfect, (as I anticipated, it's a curve) but it was a lot better than it could have been, thanks to the team here. I appreciate all the care they put into the process!

Hassan Hashm: James and everyone at DME are amazing. I could not have asked for a better experience.

Tuf Choice: even though they didn't have the equipment i needed, the 'sleep supplies guy' was very helpful and informative, and suggested another place that might have what i needed. very helpful, thank you

Prakash Dholakia: I strongly recommend this store for all your medical supplies and durable equipment needs. All staff members are very knowledgeable and professional. Mr. Safi Jamil help me

Paula: This medical supply place was absolutely amazing!!!They worked so fast and quick to get what I needed for my husband. They came literally in a day notice, delivered a bed and other supplies they even went above and beyond to make sure everything was correct, they answered and help walk me thru the process. I referred then to U of M and told the social worker how great they were. Thank you for being an amazing company!

Jennifer Dunn: Heath Care DME is the best Medical Supplier I have used in my over 30 years with a chronic health condition. James Rooney is absolutely stellar in his customer service. He knows the inventory and helps me decide the best supplies for me. He promptly returns my calls and emails. In addition, Tim, the company's Respiratory Therapist is also wonderful regarding my oxygen, supply and service. I wish other health care companies provided this type of care to consumers who need this.

Frank Keresztury: Everyone at Home Medical was very courteous and friendly. Tim was extremely helpful and explained the procedure for purchasing an oxygen concentrator. I wish that I would have found Home Medical earlier and I would have saved myself about two weeks of frustrated research. Any future medical supplies that I need will be purchased at Home Medical.

Lisa M L: Received my supplies as promised from this company. I will continue doing business with this company due to their determination and willingness to make my negative previous experience a positive star experience. They went above and beyond to gain my business. I appreciate that. Shipping was fast and communication was excellent. 5 stars!

Kimberly Tiberia: Had a great experience with this company.They really know what they're doing and they have a great selection of products and a friendly staff!I definitely will be a repeat customer:-)

Rachel Ferguson: My husband recently was discharged from the hospital after a auto accident and I had bought medical supplies from another medical supply company. I came to Healthcare DME to help me get the proper supplies and fix someone else's mistakes. Not only did I get what I needed at Healthcare DME but I also had great service. I needed measurements for a transition shower chair and they provided that as well as show me how the chair works and can how parts can move based off your needs. I also needed a different leg rest for a wheelchair and they were able to help me with that as well. To top it off they helped me load my equipment in my car. Great customer service!

L W: While I respect that Healthcare DME probably works wonderfully with cisgender and straight individuals, I am writing this review to caution the LGBTQ+ community from using Healthcare DME for their healthcare needs. They have been far from inclusive of me and I am a post-transition transgender man who has a legal name change and 14 years in transition. I can only imagine how they would treat someone newly in transition, non binary, etc. Me being trans really should have no impact on me getting my CPAP supplies from a company. However, for many months, Healthcare DME has continuously created issues when calling me about my CPAP supplies. The first few times someone called, they asked for "Mrs. Liam [my last name]". I explained that they were speaking to Liam [my last name], however, I use male pronouns and Mr. Liam [my last name], would be appropriate. I explained to the person that I am a trans man. They still didn't get it. The person then told me he couldn't talk to me and needed to speak with my wife. I explained again that I am the person they are calling for and I am the recipient of services from their company. We had a back and forth on the phone every. single. time. they called me. The customer service representative could have asked for my date of birth, they could have maybe gotten into the 21st century and recognized trans people exist, however, instead, we had this song and dance every time. I have tried to call them about my own CPAP supplies and I can never get anyone on the phone. There were times that the customer service person who called me refused to speak with me altogether because he said, "You are a man, and I am looking for Mrs. Liam [my last name]". The final time this occurred, when the person who called was unwilling to budge about talking to me about my own healthcare, I cursed him out, just for transparency. I have utilized their services for many months and I reached my breaking point of BS. I hope that Healthcare DME faces accountability for their awful treatment of people who are different than them, since they obviously are giving excellent customer service to everyone else.