Best Public Amenity House Ann Arbor Near Me

Hadi El Hajj: Great apartment complex.Maintenance team (TJ and Jeff) is very professional and efficient.

shirley Gray: Great

Ty Kooser: Lived here for 2.5 years. The rent was reasonable based on comparable prices around Ann Arbor.Location was great, quiet but easy access to highways and downtown. The nearby trails are a plus.The gym/pool area was nice and well maintained.Maintenance was quick to respond to every issue we had and always resolved the issue. Management was generally responsive but didn’t always follow through (never refunded false laundry charges on my card).Apartment itself was nice, never had a problem with noise, smells, bugs, etc.Problems: The trash valet was inconsistent so it’s a scam to be required to pay for it, they never maintain the walking trails in the winter (they did a good job on the sidewalks to your front door, but not the walking path around the ponds), they don’t empty the trash cans or dumpsters frequently enough, and there are minimal lights/sidewalks around the perimeter of the property.

David Kryszsk: Jeff was very professional, arrived on time diagnosed the problem. Installed my new microwave with great care …

Delaney Stersic: I love living at the Haven! When I first came for my visit, I was greeted by Haneen and she was so awesome! She made the move in smooth and has been there whenever I needed anything throughout the year and a half I’ve lived here. All of the employees are so nice and helpful. Highly recommend!!

Fan Zhang: Kris was very kind and helpful. We enjoyed visiting and touring the place!

Yash Patel: Excellent service

Julian Waldburger: 4.5/5!I lived at The Haven for just over three years, and it was quite bittersweet to move out! This complex was only the second one that I toured when first arriving in Ann Arbor, and I signed the lease right after the tour. Considering the high cost of living in Ann Arbor in general, what this place offers is a great deal, especially the newly renovated units and the units with a loft! The loft unit is by far the best style of apartment that I've ever lived in, because it actually feels like a home. The pool in summer with the BBQ grills is a great amenity and always a fun time, even if just to come out and relax in the sun. Overall, the grounds of the complex are well maintained and look beautiful in the summer and also in the winter covered in snow! The monthly resident events are a great thing to have fun and meet your neighbors, and the staff is always very friendly and engaging. Maintenance requests are always fulfilled effectively and within a couple days time.My only slight complaints (deducting half a star for this) are that many bugs easily get into the apartment and it's very hard to get rid of them. Also some of the bathroom fixtures, such as the shower faucet knobs, are not of good quality and start to fall apart and get loose after a few months. I've had my shower faucet knobs replaced multiple times over my three years here. The bathtub's surface lining also starts chipping and peeling easily.Overall though, I've had a great experience living here and calling The Haven my home for 3 years! It definitely lives up to its name! Unfortunately I moved out of state and I will really miss this place. I would definitely recommend it to anyone looking for a good and affordable place to live in Ann Arbor!P.S. One super cool amenity that I really wish I would have used more is the locker room sauna!

Shane Gabriel: Moved out of state about a year ago. I still miss this apartment.

Jonathan Cunha: I was asked to review service after putting in a maintenance request. Our two toilets were running after being flushed. This was both annoying and costly for our water bill. I asked them to repair the toilet and the first time I asked they attempted to fix the flushing device by just connecting the rusty chain back to the lever (which I had already tried). The second time I placed a work order request, they replaced the device in the back of the toilet and they no longer run after being flushed. Definitely satisfied with the repair, just annoyed it took two requests. The other problem was a water stain on the ceiling, didn't want to wait for this to become a bigger problem. They came and fixed our thermostat and heater (didn't even know it was broken!!), but definitely happy our house isn't cold in the middle of January. Generally speaking, the maintenance crew is responsive, respectful, and they do a good job.

Jill Sklar: Thank you for fixing the sauna, Alexis.

Don Lee: Fast response time, and Toilet works great now!

Carla Redfield: Giving the rating of three stars since the issue with the refrigerator making knocking/tapping sounds was not repaired but not without the lack of trying on behalf of maintenance. The knocking sound still exist so it seems that it will be something I’ll have to get used to hearing.

Cindy Gould: It was fixed in a jiffy! Maintenance person was friendly and helpful

Jennifer Bey: great experience, wish they had three bedrooms

P.Daniel Arman: Excellent and clean job.

Darlene Malewit: Maintenance always responds promptly to request. Such a relief to know if somethings not working properly, they will be right to fix it. Thank you.

Cody Bachman (bachmancody): Moved out of state about a year ago. I still miss this apartment. The complex really felt like a community and they had some great floor plans. Check them out if you're looking for a place in the area.

Suzanne Kiser: Everything was fixed quickly and professionally!

Nancy Gaer: We love everything about the Haven of Ann Arbor. Kudos to maintenance , very professional

Ashton Clark: My husband and I have been living in these apartments for two years now and have really enjoyed the experience. It has been taken over by new management during this time, who’ve made positive changes as well. I love the interiors: wood flooring and fireplaces with mantels. I enjoy having a storage unit and balcony. The buildings have been painted and flowers planted, so the exteriors and grounds are lovely. The gym is open to residents 24/7 which is great for someone like me who enjoys working out very late. It also has a sauna. In the summers I’ve loved spending time at the pool. The location is fantastic as a student, and it’s close to local businesses so we’re able to bike to get groceries or to local parks (generally a very bike-friendly location!) Perhaps best of all, I feel extremely safe here. I moved from out of state and chose these apartments without visiting first and wasn’t sure what to expect in regards to location and safety. It’s near nice neighborhoods, many people out taking walks, etc. I feel safe walking to the gym at night. It’s also very quiet- a lot of graduate students and families it seems. I also get the impression that new management really cares and wants to build a great community.

Victor Beltran Nambo: Really nice place to live. The apartments are nicely renovated. It has been great in all aspects. It is quiet, easy to access, lots of amenities. Good response from the office and support.

Joseph Weisbrod: It's not completeley clear to what this request relates, but it's probably for the fire alarm in one of the vacant apartments in our building. This had been called in due to the alarm sounding in a neighboring upstairs apartment. After going up the stairs, and knocking on the door, with no one answering, it was pretty clear no one was in. We had also recalled seeing a U-Haul truck earlier in the week, so it was fairly certain that no one was home. The alarm eventually ended, so someone must have arrived to shut it off within minutes of our call to maintenance. By the way, the person on the phone was also very helpful in re-directing the call to the crew who could help.

Linda Remsberg: Paying for unit since 11/14 and my first arrival on 11/21. Moving van supposed to arrive 11/21 but broke down in WI and arrival now on 11/28. As of 11/21 fireplace not working and was fixed but no garage key fob. It would seem that I should have this since I started paying for unit on 11/14.Burnt out oven light replaced in December per work order.Reported no heat 1/1/23, furnance pilot out & dryer not working. Pilot light relit & part ordered for dryer so no dryer use in my unit now. Furnace pilot light off again 1/6/23.Dryer part not ordered and received new dryer on 1/27/23 BUT dryer door opening in wrong direction & needed maintenance to return to change it! Dishwasher not draining & poor wash so requestedOn work order 1/27/23. While in CO to care for dying mother water leak from laundry room into garage so drywall work done in my apartment. Returned 1/19/23 again no heat temp 55 degrees in apartment-furnace pilot out again! Had to heat apartment back to 70 degrees. On 1/22/23 no hot water to shower cuz water heater pilot light out! Also water still not draining in dishwasher so now new dishwasher on order. Hope the furnace & water heater situation can be fixed & nothing else happens. It all is pretty frustrating.On 2/23/23 now clothes washer not working put to wash on cool/cold and water was steaming hot! As of 2/25/23 no response for resolution of dishwasher or clothes dryer! Washer temp fixed but not lid release add function. Al did address dish washer on 3/25/23 & will see if that works with next use.Furnace off again 3/26/23, Al was very good with response to restart but still need to address why going off. I was told contractor would be notified if this happens again, so waiting to see if this will happen!

David S: I would strongly not recommend living at ReNew Ann Arbor. ReNew management is horrendous. Tenants want a clean, nice place to live with reasonable rent prices, responsiveness, and transparency. ReNew Ann Arbor/Trinity Properties has failed at all of these things. Management lack of responsiveness: management is incapable of responding in a timely manner. It takes them weeks to address issues and the property manager, Samantha Vargo, always sends out emails to the community that are unprofessional, made with snide remarks, lack explanation, or fail to claim responsibility for things that go wrong around the complex.Lack of rent transparency: If you move here, you will never actually know what your rent is on a monthly basis. ReNew uses Conservice to charge tenants for pest control, sewage, water, and random other fees. In the past few months alone, there have been massive water leaks with water pouring through ceilings that have increased all tenants' water bills and have gone unfixed. Rent hikes $300 each year: Rent used to be reasonable with prior Harbor House management, and ReNew is now unfairly taking advantage of tenants beyond what is a reasonable inflation increase. They try to force you into signing a renewal lease 9 months before your current lease is even over, and then threaten that their ridiculous rates are going to expire. ReNew is also very overpriced for what you are getting. There is mold everywhere in the stairways, carpets in the hallways are filthy with black mold. Patio furniture and amenities have gone downhill since ReNew took over.The only sense of community here is the shared sentiment among all tenants that we can't wait to leave. ReNew needs to start listening to tenants and make significant management changes.Update: Garages are still filthy with overflowing trash and collapsing ceiling tiles/leaking pipes....

Cameron Jones: Fantastic place. 10/10

Judy Maynard: Beautiful property and Riley (in leasing) was excellent!

Keaton Feil: Hands down the worst apartment management I have ever experienced and it’s not even close. The fact these are marketed as “luxury” apartments is a joke.They do not care about their tenants in the slightest. We were forced to break our lease due to a serious mold issue they refuse to acknowledge.You are better off living in any other complex in Ann Arbor. Do not trap yourself in a contract with these people.They will reply to this review with some general statement like “we care deeply for our residents.” It’s a lie so transparently obvious when you start living here. DO NOT BELIEVE THEM.

Aishwarya Pastapur: I have lived here since before the new management “Renew Ann Arbor” and I have to say things have gotten significantly worse since the new management took over. For one, there are constantly construction or other changes that disrupt residents’ daily lives, often occurring with no notice. In the middle of winter, our garage stairwell is being updated, and I have to walk outside in the snow to get to my garage and car. We were given no advance notice of this. When I request maintenance, they always seem to blame me. I have a dishwasher that has not worked in months and was initially blamed for having “expired dish soap.” When I requested they reevaluate, it turns out there was a broken part that they had to special order. My dishwasher is still not fixed months later. Trash and recycling are often overflowing because there is no effort to take them out in a timely manner. The worst part in my opinion is the lack of timely salting and plowing of roads in the middle of a Michigan winter which leads to dangerous driving conditions for all residents. Do not live here, they only care about their bottom line and making more money, not about their residents.

Isak Akervall: Renters beware: DO NOT sign a lease agreement with this complex. As a current resident of ReNew, we have recently experienced a sustained 277% increase in our monthly water bill (the price of which used to be included in our rent). Water as a percentage of our total utility bill has gone from 24% to 52% in the span of one month. The management team has provided NO explanation for why this has occurred and essentially told us that “everything is being calculated accurately” and to just pay our bills. How common is it to see a utility like water increase nearly 4 fold without any actually change in consumption or behavior? Additionally, how common is it to incur an increase like this and then be insulted by not receiving any sort of explanation other than “upper management investigated and found everything to be accurate”. It’s an offensively lackluster explanation and I would thoroughly implore anyone looking to move here to not do so. The on-site team and “upper management” have no regard for their tenants, some of whom have been here for years. Their sole objective is to mark the rents to market, squeeze more cash from the tenants and the probably sell the property to some other real estate private equity firm in 3-5 years once they’ve juiced the net operating income of the property as much as possible. P.S. there’s also dog poop all over the place that they never clean up.UPDATE: I spoke to the city of Ann Arbor who told me that they have not increase rates WHATSOEVER and that rate increases happen in July, not November. Furthermore, I spoke with the on-site management team who informed me that the rate increase was due to “increased occupancy rates”. This implies that occupancy quadrupled from October to November. As a current resident, I can attest to the fact that occupancy rates have seemed essentially unchanged; no more people than usual in the garages or parking lots, nor in the gym. This is just good ole fashioned fraud. I encourage current residents to file a complaint with the Attorney General’s office through the Consumer Protection Division and with the Better Business Bureau.

Brandi Beck: My children and I love the location of the apartments and the amenities. When I have submitted maintenance requests, my issues were fixed within days. I haven’t had much communication with the office staff. My problem is all the trash, there are many dog poo stations that are always overflowing. Since the building updates the wood line is filled with trash from that company. Lastly, since Renew started working with Conservice our water bill went up from $16 in September 2022 to $65 in December 2022.

Jin-hyuk Yu: So far so good…Now I am living longer than a half year, and may live for longer.I think the maintenance team is working well.One thing I personally don't like is the rent fee, but hopefully it will be better later.P.S. Recently I heard about the water use and price. I just checked now. Hope this also be solved soon.

Samuel Schneider: I wish management deleted water leaks like they delete resident reviews........here I am having to repostEnough is enough.This property is by far the worst managed business I have ever dealt with; specifically the property manager Samantha Vargo. If I could rate the customer service here I would rate into the negatives. The management here is unprofessional, reclusive and offer very little support to residents.There have been several issues and unanswered complaints brought up to Renew Arbor that mostly go unanswered. A resolution requires residents to consistantly have to follow up and ask for an update to their concerns. The language used in Samantha's responses go unchecked and is very rude and unprofessional.The reason I'm writing this review is because we were charged an excessive utility bill because of a water leak that occurred somewhere within our building. Management made no effort to make residents aware of this issue and waited for residents to complain about the excessive water charges before doing anything about it. It took weeks for a response. The response did not come voluntarily and once again we had to follow up on our complaint to learn that we were only being issued a partial utility credit. Renew Ann Arbor offered no apologies for the partial credit and lack of communication leaving us no choice but to have to take it up with the BBB. If you need a resolution here you either have to call law enforcement or take it up with the state because the management here are incapable of performing their duties.**UPDATE**Renew Ann Arbor sent out an email communication advising that the water bills were excessively high due to a water leak within the building and that they would be issuing partial credits to resident's accounts.We received our next utility bill and once more that water is 4x higher than it normally is ($65 vs $17).The following day Renew Ann Arbor sends out another email communication denying the building water leak, but advised they would still be honoring the partial utility credit for the one month but moving forward residents will now be responsible for the full amount. They have offered no details as to how the bills increased by almost 400%, but guess what? We recorded the building water leaks from November and December that show water pouring from the ceilings into the parking garage below the apartments. Ceiling tiles saturated with water falling apart on top of residents cars. Renew Ann Arbor continues to try and save face as they constantly contradict themselves and tell resident's (I have the email) that "if you don't like it you can leave".This is just the tip of the iceberg and I have not even begun to address the multitude of issues here relating to management, condition of the buildings (read the other reviews about the windows) and overall condition of the property. These are sub-par apartments managed by a greedy management group, Trinity Property Consultants.

Adam Ronk: DO NOT LIVE HERE. I could never recommend anyone sign a lease at Renew. I lived here many years through the old management and “Harbor House” name. Ever since Trinity purchased the apartment, the property has gone drastically down hill. Trinity only cares about making the property feel more premium with the sole purpose of raising rents and increasing profit. All improvements have been done cheaply without any concern for those that live here. Management does not care about its residents and actively chooses to ignore them as evidenced in the examples below1. All resident water bills have increased for the last two months from $17 to $65. 4x the amount! Management will not answer our questions and will instead just tell us that the bill is accurate. Renew contracts a third party billing company (Conservice) for their utility billing. This is not uncommon for conservice to jack up bills.2. They will send an email on Friday afternoon stating that they are doing work Monday morning and if your car or bike is not removed it will be towed or have the lock cut.3. They painted the buildings and replaced window trim without replacing the cracked windows or fixing the issues on the buildings themselves. Many windows including mine are cracked and leak. They were not interested in this issue4. They built a new patio by removing the volleyball court. Since it was completed in August the new patio hasn’t had any furniture added or gas installed for the grills. A wind storm came through in November and broke the pergola over it leaving it broken and unstable. They put caution tape around it and left it until earlier this month when they finally took it down.5. My buildings garage door was broken for months. Every time I complained I was told that they were waiting for their facilities manager to look at it only to have no action taken.Date of first complaint - October 20Number of times I requested them to fix the garage door - 3Date the door was finally fixed - December 12th6. The property is littered with trash. Multiple buildings had trash overflowing from the dumpster area for months, a result from their many construction projects. A large pile of construction material, rotting/moldy food, and general garbage sat next to the trash bin for months only to be blown around the property by the wind. Management took months to clean this up, instead saying they are were waiting for a new dumpster before they can clean.Date of first complaint - October 20Number of times I requested the building be cleaned - 5Date the garage was finally cleaned - January 24.7. The maintenance team constantly drives through the property too fast and refuses to park in parking spots choosing to instead park blocking the sidewalk or blocking in residents cars.We will not be renewing our lease and I encourage all other residents to consider doing the same

T G: The state of these apartment buildings is absolutely atrocious. The fact that renew calls these luxury apartments is a joke. They are falling apart and all management does is turn a blind eye. It’s honestly insulting to the people that live here.I posted a review a few months ago about our windows falling apart and there being water build up on the sills. If you look you can see management commented with their usual response. All talk and no actions. So now I am taking it a step further and posting pictures.In general, these apartments are not well cared for and management would rather just raise the price of rent/utilities than fix anything. Our water bills drastically increased the last few months and management sent us an email denying there was a water leak that caused this increase, making us the residents, responsible for paying this. I witnessed this water leak, as it happened to occur at the same time our hot water tank needed to be replaced. Tons of water just pouring from the garage ceiling. The office was notified of this leak, but then they DENY it ever happened?? Shady things are happening at this place to say the very least. Now the garage roof is falling apart from the so called “fake leak”. Pictures are shown of that as well.The manager of these apartments, Samantha Vargo, should be embarrassed about the state of these buildings. However she is rude, unprofessional, and offers no solution to residents except for them to break their lease. Also, don’t believe the positive reviews you see here. I know for an absolute fact one of them was written by the managers fiancé.Do yourself a favor and stay FAR away from this place!!!!

Mustafa Almomar: Management ignoring water leak causing water bills to triple for multiple residents.

Scott Schneider: High prices, low standards. Management refuses to uphold there own rules and regulations. Customer support is nonexistent. Apartments are so drafty you think you left a window open. An overpriced slum.

Naghem Albeer: Fix the water leak and stop charging money for your own problems

Jenna Christensen: My husband and I have lived here for a little over 2 years. While the inside of the apartments look nice, not everything is as new and nice as it seems. While many “improvements” were made over the summer such as painting the buildings, it doesn’t compensate for the lack of repairs that actually need to be done. We have asked countless times for our windows to be replaced, as there is always water build up on the sills along with huge drafts that come through. The dry wall is completely cracked around the windows as well. Every time we are told someone will come out and take a look and no one ever does. This company doesn’t care about their residents, they only care about looks and not functionality. They started repairing something in the garage stairwell that’s been going on for weeks that management didn’t bother to tell us about. I honestly dread coming home to the place every day. I never know what my day or evening is going to be interrupted by. If management wanted to actually make improvements then they they would start with repairing these ancient buildings instead of just painting over the flaws. No improvements will stem from this review either. All management does is comment on the bad reviews saying they want to hear more about our concerns but nothing is ever actually done. Just do yourself a favor and find a different place to live just like I will be doing once our lease is up.

Jose Michael: Great place to live! Very close to Briarwood mall and close enough to downtown. The new management is more than accommodating with any questions or concerns. The recent improvements to the property are well thought out and improves daily life. Love the new walkway to the dog park!