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1. C & H Leasing Inc - Wyoming
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· 1 reviews
260 36th St SE, Grand Rapids, MI 49548, United States
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2. Orbit Leasing - Grand Rapids
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· 375 reviews
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Brandon Major: I’ve dealt with a lot of slum lords when it came to financing a vehicle but honestly orbit leasing was the best agency I’ve been with they don’t mind helping when you have real life issues going on thank you for everything you guys do your hard work is very appreciated God Bless😊.
Brenda Rennells: These people are the literal worst. My debt was ALMOST expired and they renewed it without warning. They are relentless, and only care about money. I'd give 0 stars if I could.
Rodney Guiles Jr: Car city is a great place to shop for cars they treat you goog
Tammy41 Fisk: Best experience I could ask for, they are understanding about life happens and work with you in every way, the key is to follow through with what you tell them. Could not ask for better people to deal with.
Crystal Charles: I will not go through car city ever again! Or recommend! Don’t make the biggest mistake coming here! Very rude management! They shut my car off when I made a payment ended up being a huge hassle and the manager never called back! Horrible customer service! Problem after problem!
Caitlin Ariana: This company is horrible they won’t work with you at all
Lenedra lawrence: Trash!!! My husband has a car by them and they don’t work with you, lie on your Credit report, rude employees. Ect… if you know like I know you should run for the hills and don’t look back!! Bad Business and Horrific rude employees!!!
Carol Mccomber: I have bought four vehicles from them and now that I'm paying my last van off they don't really want to work with me on my payments anymore which they have always done and now I'm getting a guy and not Toni Brittany or Jenny and he's just rude I'll be glad when I'm done before this I would have recommended them but since I'm not buying another vehicle it's like they are done with me so no more politeness
Khaliah Roberts: My mother and I have been with Orbit Leasing for over 5 years. I worked with Steph and Brittney, both have been awesome when I had to make changes. The are very understanding and empathetic. I appreciate you all so much for always working with me and my mom!
Reck Oner: Was told that my last car payment would be January. I go to make my last payment and now they're telling me March and wouldn't even entertain my question as to why I was told January. Shady business practices don't use them if you don't have to.
Cortney Markham: If I could give it zero stars, I would. Shelly or Kelly (I couldn't hear your name clearly enough because you wouldn't speak up) was by far the rudest and most disrespectful employee there and really does orbit leasing serious injustice. I'm currently on my second car with them and it's through my husband's name, right? But I'm paying for it and they know this because we came in together. I noticed my payment didn't come out on the day it should have so I called the following morning to alert them and try and make a payment. The lady told me to wait because it was processing. Shelly/Kelly calls me today (not my husband) and informs me that it came back insufficient funds. I tried to work with her but refused to pay the extra $6 fee or drive from Holland to their office and pay a money order fee when my payment is $250 and I've had $400 in my account since the day it was due. Mind you my first payment isn't actually officially due until the 10th. I asked her to put in another automatic payment for like Monday or whatever and she asked me what day! I said it can be tomorrow to be honest because i know the money is there. Shelly/kelly then said she couldnt do that because she needed guaranteed funds. Why'd you ask me what day to do it for then?Shelly/Kelly didn't like my answer and then informed me she couldn't talk to me because I wasn't on the account and that my husband would have to call her back. And then proceeded to hang up on me. I called back and she said again she couldn't talk to me but only my husband and hung up again!! So why the hell did you call me and not my husband in the first place? 🤔 also, mind you I didn't cuss, call her names or threaten her. There are better places. I know there's better elsewhere. Please, I beg yall to do better for yalls clients.
Sheik Tyler: Everything was ok (considering who we dealing with) just until it's the end of the lease and they tell you congratulations you can trade your car and you tell them no I'll just keep the one I've paid double for anyway now the car is getting turned off 😅😅😅 if you have to deal with them just be aware
Travis Bentley: Courtney was very helpful. Will request her again.
Katelin Hill: Courtney is my favorite representative at Orbit leasing. I love being able to call and know I’ll be taken care of even in every situation and hardship
Miranda Meggs: I have had a good relationship with Orbit Leasing. I would get another car from them if they had on in Louisville, KY. Brittany has been great. There have been a few moments where I messed up. But hey key word is "I". They do their job when you do your job. Thank you Brittany and Orbit Leasing. Yo, would you think of setting up a shop down here. I'll be your office manager...lolAndi M.
Mark Osborn: This place is by far very customer oriented. If things are going right in your personal life and need more time to make payments they work with you to make sure you can do what you need to do to still make a living. The key thing is Communication and for 2 years now they have worked with me on many occasions. By far the best leasing company that I've worked with. They employees are top of line very respectful and very professional and they understand what people go through again as long as there is that Communication. Thank you orbit leasing for being so awesome and having value that counts in customer service.
John Schram: Was very good to us. Got our car stolen and they helped us out plus the tracking helped us find where our car was
Bryann Lee: First and last imma deal with them...NO MOREDon't do it
Haleigh: Horrible. They will sue you the second they get the chance. The cars aren’t worth it sold me a car for 10,000 that was falling apart not even worth a thousand had a warranty and refused to fix it when I told them some of the issues. Then they auctioned the car and threw away my stuff without notifying me then sent me papers in the mail saying I failed to appear at court when I never got a call or letter in the mail I knew nothing about it and they have my address and contact info so there’s no reason why I wouldn’t have received it. DO NOT RECOMMEND they are the biggest scam!!!!
Dave Anderson: My acct rep is Toni, when I was out of work, she bent over backwards to keep my vehicle turned on and worked with me better than any other creditor I have delt with.
Robert Ewing: Great company for people with less the great credit. Work with you very well to help you keep your car when you’re having trouble making payments
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3. Jackson Financial Inc - Grand Rapids
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· 9 reviews
735 Ann St NW, Grand Rapids, MI 49504, United States
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Melissa Rumbaugh: Horrible car dealership. Scam artists that work here. Glad this place got shut down by the state of Michigan.
Sayde Adams: They've been shutdown for scamming people
Kara Rogers: Auto financing. Great staff. Knowledgeable and helpful.
Gregory Smith: Dot care
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4. Car & SUV Rental Grand Rapids - Cascade Charter Township
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· 13 reviews
5502 44th St SE, Grand Rapids, MI 49512
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Bismark Assan Acheampong: Car & SUV Rental is Very Excellent, Attention, responsible and very clean, the establishment in a very good location near the airport.
Ofelia J Griffin: The best service and professional staff i have seen in years of renting from Enterprise. Always have the best of service when I go there which is every week. Very grateful !
GODWIN KWASHIE AMEMATEY: This site provided us excellent customer service. I wish I was able to provide more than 5 stars. Great staff, Good car.
Shawn E Mackey: Extraordinary Professionalism and catching personality. People were great, company appears to be very recoganized.
JOHN WILLINGTON YAMOAH: It's great, very good service! Thanks for sharing your experience with us. Hope to see you again soon!
DANSOKO KABA: The car run very well. It has a very fresh-smelling interior.
todd flees: I’m hope to have a great ,smooth, and budget rental for for weekTodd
Samrat Samrat: Good attention fast
Nora Nichols: Could not have been an easier experience
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5. Budget Car Rental - Grand Rapids
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· 154 reviews
2640 Alpine Ave NW, Grand Rapids, MI 49544
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Catherine May: The ease of website and picking up vehicle and dropping off. The clerk was friendly and helpful.
Jamarie Hunnit: They all was so respectful in there thanks again
Jeff Hamilton: Awsome location and the vehicle was nice.The staff is incredible!
COOL Mike: The Alpine location simply is West Michigan's BEST & The employees are a notch above outstanding. This is hometown treatment!
Ben Raber: Professional, quick service. Have rented from them several times and they always get me in an out quickly with a vehicle.
Teresa Tompkins: Rented a minivan for our spring break trip down south. Was pleased with vehicle we got and prompt service all went easy and smoothly.
Melissa Lovell: Tina was amazing, very helpful
HC Peter Sexton: Good place with top rated manager Tina.
Laura Fox: Stella makes renting from Budget a great experience. She’s a superstar!
Kayleen Bobbitt: Been with Budget since the early 70's as a car hiker. Then from the 80's till now in business and personal.The only problem I had was that the vehicle had 48k on it and the rear tires were terribly out of balance.
KIM BROOKS: Alpine location...right across from Meijer. Staff is friendly...store is clean...Fair prices and vehicles are nice...Only one thing I didn't like and that if you use a debit card instead of a credit card they require a $250 deposit that is credited back to your account after the vehicle is returned...assuming there are NO damages
Caleb Rights: Great place if you’re looking for a good car rental for a quick trip, I got a Mitsubishi outlander and it was clean and I was able to check in and out without any hassle.
Doug Seites: Absolutely terrible. Avoid. Zero stars if I could.
Becci Reed Kolenda: Friendly, nice cars and smooth check in and check out. I prefer renting from this location!
Carlos Gutierrez: Scammers don’t waste your time and money with this place I need my money back!!!
Keith Gooddwin: The customer service at this location was friendly helpful & accommodating.
Ruth Wilson: In-person service was great. The online reservation process was screwy: allowing a reservation on vehicles not in stock was a big problem.
Aditya Nadkarni: Tina and Stella were super helpful since Avis HQ made an error in booking and charged me a no-show fee when I tried to make a cancellation.It felt like they were looking out for me and were not opportunistic even though they could have played the situation in Avis' favor.That's what makes me go back and this is why i've been using this location for rentals in GR for over a decade now.
Henry H: Great, friendly service at the desk! So impressed with the value too!
Audi Parker: Budget rental was AWESOME and HELPFUL!!! She went above and beyond to accommodate our needs for a long trip. Stella V, was the BESTEST!!!
Mara “Chula Girl” Teran: They are great!
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6. Avis Car Rental - Cascade Charter Township
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· 305 reviews
5500 44th St SE, Grand Rapids, MI 49512
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N Smith: I asked if the info could be sent through text instead of email like Enterprise & he said yes. I asked bc I don’t always have WiFi to check email & it takes forever to load. I never received it through text just email which I couldn’t open. I had to correct him twice on pick up/drop off and he still entered the info wrong. I wouldn’t have even known it was wrong if I hadn’t called from work on Friday. I called bc he never confirmed 6pm or midnight. This is when I was told it was due back on Thursday at midnight! I wasn’t given any helpful info like a receipt w/my info. I work Monday-Friday and while my vehicle was getting thetransmission replaced I didn’t want to go without or have unreliable transportation for the week. Plus the auto shop couldn’t tell me how long refurbishing my transmission would take so I may need another rental for the following week. He never once asked for my insurance information, or when asking when I’d like to return the vehicle explain the 24hr billing, hourly billing, or anything helpful to a new customer. He hand’s me the keys and nonchalantly tells me where to find the vehicle. My supervisor and I search for the vehicle and immediately notice how dirty the outside of the vehicle is. As we’re getting into the vehicle we noticed immediately the wet dog & cigar smell plus all the dirt, debris, and animal hair covering the inside of the vehicle. Due to my children and I having severe allergies & asthma, I vacuumed as much of it as I could as well as bought air fresheners to hang. We couldn’t drive with the windows down or even cracked because it would loosen up what the vacuum left behind. Although this was bad, the customer service I received was far worse! With Enterprise you don’t have to worry about anything bc they thoroughly fill you in & are extremely informative & helpful. I was told to call cs & tell them what happened especially bc the new employees get flustered. All she did was argue I was wrong. Worst experience of my life!!
Peter Torres: An overall solid, pleasing experience in renting and returning a vehicle. The process was simple and quick throughout and received a great vehicle that was perfect for my travel needs.
Bobbi Nguyen: This location at the airport was an amazing experience. The staff waited til after midnight when our United flight was delayed. They went far and beyond to keep open. The return was a breeze and the vehicle we received was nearly brand new. Thank you Avis.
Tom Van Spronsen: Charged for fuel on a full tank. Only had a truck and it was a dodge gas guzzler.
Mic Garcia: I have an upcoming Avis reservation from GRR that I want to modify to be a one-way rental. Unfortunately, the online reservation system won't let me change it, and when I call customer service, they can't do it either. I'm told that the GRR airport can change it to a one-way rental, but will charge a fee. What's that fee?
Charles Smith: Everything was great except that they charged a fuel surcharge even though I filled up the vehicle just before I returned it.
david van mersbergen: The desk agent took care of another customer behind me in the middle of my car pick up. The car was better than reserved, though, and check was smooth.
David Seith: Car was dirty Lotta bug splatsPretty sure the tank wasn't fullTook twice as much gas as needed for the miles I drove
Paul Bronte: Quick service, price quoted was actual price, was out of the airport within fifteen minutes. Once with another company took nearly two hours.
Paul: We were given a Chevy Bolt as our rental, we had NO CLUE about the car, how to charge it,about the charging cable in the back end,which we found on the final day of our rental. Not informed about th complexity of an EV, the dealer in the visiting town told us more about the car than Avis did. Finding a charging station was a challenge, in a strange city. We are EXTREMELY dissatisfied with AVIS. I can't give a 1/2 star. We will NEVER rent from AVIS again, there are other companies out there with better service.
Sidnee Kilby: Very helpful staff. Pleasant rental environment!
Vitor Warwar: Make sure the car is clean. Mine has food leftovers.
Ap Glass: Car wasn't clean mud on passenger door on the inside, dog or cat hair on back seat we have a family member that's allergic that had a reaction so we cleaned it up and it took about a hour, no parking validation, took over 45 minutes and 5 calls on the he phone to extend my rental
Brandon Lebster: They accused me of stealing a car when I told them it was returned 4 weeks earlier. They finally just found it, and I obviously didn't steal it. PLEASE don't rent from them, completely incompetent.
David Heizer: Good cars and good service
Michael W. Bennett: I inadvertently left my cell phone in the car. The Avis team stopped what they were doing & went & found it for me. I am a very grateful customer.
Sarah Zachrich Jeng: Customer service was great, the car not so much. Brakes felt like they were about to go out, windshield wipers did nothing but smear the windshield, and the car had no ice scraper (in March in Michigan). Avis needs to do better at maintaining their fleet.
Larry Cianciosi: Over charged for fuel even tough car returned full. 2 calls to customer service with long waits and still no action
Dan Duell: Everything good, except for the cleanliness of the vehicle.
Danelle Dove: Great Dodge rental truck and friendly helpful agent at time of pick up.
Brenda J: Great costumer service from Jania! Thank you!
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7. Avis Car Rental - Kentwood
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· 22 reviews
2740 28th St SE, Grand Rapids, MI 49512, United States
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Collins Peter: Reserved a car when I got there this sign was on the door. About 45 minutes later a worker pulls up in a white SUV and went inside and still didn’t open the door. I called corporate they advised I go to the airport. I went and was in and out in less than 7 minutes. Do not go to this location it will be a complete waste of time! Staff has no empathy for customers that they can’t call and give a notice of what is transpired.
Matthew Brownell: I made a reservation and changed the pickup time to a later time that same day. When I showed up to pickup my rental they did not have my car there. The front desk lady was nice but told me there was nothing she could do since they had already rented my RESERVED car to someone else. Only reason my trip can still happen is because the Enterprise located conveniently next to them had a similar car that I could rent that same day. Talking to the workers there it sounds like this is an everyday occurrence at this Avis. If I could give a 0/5 stars I would but sadly I can’t. Don’t go here expecting anything besides frustration and disappointment.
Dymeschia Tyler: Beth is truly amazing! Such a kind and caring soul. Truly saved my sanity and I cannot thank her enough for simply being compassionate and understanding. For Going above & beyond to make sure we were taken care of! You are a literal angel. Thank you again.
Cooper Russ: Make a RESERVATION to show up to be upcharged cuz they don’t have the car you RESERVED.
Aaron Kerber: Terrible customer service at this particular location. My wife and I dropped our car off 45 minutes late after the worst country-wide snowstorm in 40 years, and were charged triple what we actually owed. The worst part is that we called ahead of time to let them know we would be arriving late because of the unsafe driving conditions and they told us that was no problem. We were able to arrive safely and dropped it off. We called back a few days later to sort it out and the owner of this location was extremely rude and unhelpful. Later, we called the corporate number and they were immediately able to issue the refund. Please rent from ANY other Avis than this location. Owner is rude, unhelpful, and clearly has no control or understanding of her own operations. Avoid working with her at all costs.
Rafael Brown: I love working with Beth outstanding service and so polite
Chey Sigs: I reserved the car rental online the day before. After a lengthy check in, I was told I could not rent a car unless I had a printed out bank statement. Nowhere on the page I reserved the car did it say I needed that. And I was paying for it upfront. Huge waste of time and made things very difficult for me.
Megan: This was my first time renting a car and Beth was so amazingly helpful and kind! She took the time to help me figure out what I was doing and explained everything so patiently. I would definitely rent a car from her again. Thank you Beth!
John Kochans: We had a unique situation with a coat we rented in Boston. Beth was amazing, patient and understanding and went above and beyond to help us!Highly recommend!
GA Alexandra cope: horrible customer service! the lady at the front desk claiming to be a manager was rude snarky and the most unhelpful "worker" i have ever met. DO NOT WASTE YOUR TIME TRYING TO RENT A CAR FROM HERE. i have spent two days getting the proper qualifications and paying for extra nights at hotels in order to rent a car to return home only for her to come up with more qualifications she refused to tell me the first day. she's turned away more then just me other people in line as well. its almost like they don't want to rent their cars out. the worst part of all is she does it with a smile and attitude. highly unprofessional. we have all the money and identification needed and yet they still want pieces of mail to rent a car? were traveling out of town we only have pictures of mail and she gladly denied us without any help.
J L: Just okay. Super small parkinglot to have to navigate around.
Jackie Cousineau: 1) The opening employee was late. 2) Poor customer service. 3) If I could give this zero stars I would. I was not notified on pick up that I would need my Spectrum Health ID badge to get a company discount because I already prepaid online with that employee discount code that only Spectrum Health employees have. I then had shown the employee my direct deposits in my bank account through Spectrum Health but that too was not enough. I then tried switching the reservation to my military boyfriend's name and it was going to be priced significantly more, even though his military discount was greater than my Spectrum discount. It was worth the $150.00 cancellation fee to walk across the street and rent from Enterprise.
mahesh pcu: I took vehicle for 4 days noon to noon, after I returned vehicle I checked my credit card and I found more money deducted then I called office they said they don’t know then called toll free and they told me they charged for 5 days as someone in the office entered as returned for 12:41pm.. careful guys..
James Frugé: ❤
Jevon Maddox: Shame on me for not reading reviews before coming here this Avis is the definition of BAD BUSINESS. If you must use this Avis book with a credit card otherwise they make you bring a bank statement for debit that MUST BE PRINTED but they won't tell you this before you get there. The lady here is apparently powerless because she couldn't help me with anything. Need to change your payment method? Cancel and change your reservation? Cancel your reservation? Nope. She can't do it. Go online or call customer service. Might as well have an automated system instead you'll save $ on labor. Also no guarantee you get the same car if you make a new reservation. After being on hold for 10 minutes then getting hung up on by customer service we just canceled. Oh, also NO REFUND IF YOU CANCEL ONLINE unless you call customer service and beg afterward. Just dishonest. Use the airport Avis instead if you must use Avis. This is not the only time I've had a bad experience with them I recommend using ANY OTHER rental car company. They lost my business.
Lindsay Williams: Came in for a car rental and she could not help me AT ALL!!! She couldn’t even tell me if she had some available. I had to go online while I was in the store and try and make a reservation. Just to find out they had none available and they needed a bank statement!?!? Nope. Went to Hertz down the street and they checked me in no problem and gave me a free upgrade for the trouble I had here
Jewerl Weaver: They won’t let you pay with a debit card unless you have a bank statement or bill, also the customer service representative told me me there computer system turns off at 4:45 so if you’re going to use there cars be there extra early.
Pamela Spearman: I rented a SUV a few weeks ago to go and pickup my grandchildren with my son for the summer. The SUV I drove was clean, and the car drove very well. The lady that helped me was very nice and I appreciate everything she did for me. Thank you so much.
D' SHAWN VANCE-JAMISON: I came in for a test drive. I called several times prior to confirm price and vehicle. The guy working never answered. I was set up for a 2 hour test drive and told I had to pay $387 on a credit card. Now, a 2 day rental requires $200 deposit, 3 days requires a $300 deposit. A test drive cost $387. After speaking with management, this was said to be not true. I was required to pay $200 deposit to test drive, refundable. And if I kept the vehicle 2 days. I would be charged accordingly. I wasted time, available sleep, and money on this trip. For nothing. The killer thing is the lady said they took debt cards, but I was told a Credit Card.Now, the vehicle may be gone or unavailable. Smh.
Calvin Long Love Live Life: They over charge you and won’t refund your money they will keep your money and claim it’s for a previous rental
dave warren: Helpful and responsive staff
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8. Enterprise Rent-A-Car - Kentwood
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· 785 reviews
2720 28th St SE, Grand Rapids, MI 49512
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9. Budget Car Rental - Cascade Charter Township
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· 490 reviews
5500 44th St SE Unit 9, Grand Rapids, MI 49512, United States
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10. Enterprise Rent-A-Car - Grand Rapids
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· 187 reviews
1100 Plainfield Ave NE, Grand Rapids, MI 49503, United States
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11. Avis Car Rental - Grand Rapids
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· 67 reviews
2640 Alpine Ave NW, Grand Rapids, MI 49544, United States
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12. Enterprise Rent-A-Car - Cutlerville
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· 124 reviews
7580 Expressway Dr SW, Grand Rapids, MI 49548, United States
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13. Hertz Car Rental - Grand Rapids - 28th Street Southeast HLE - Wyoming
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· 80 reviews
640 28th St SE EAST, Grand Rapids, MI 49548
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14. Enterprise Rent-A-Car - Cascade Charter Township
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· 649 reviews
5500 44th St SE, Grand Rapids, MI 49512, United States
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15. Enterprise Rent-A-Car - Walker
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· 111 reviews
3375 Alpine Ave NW, Grand Rapids, MI 49544, United States
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