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1. Enterprise Rent-A-Car - Kentwood
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· 793 reviews
2720 28th St SE, Grand Rapids, MI 49512
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Devery Bryant: I had a very good experience at enterprise, the customer service that Ole gave me was great she offered to pay for a uber for me when the shuttle drivers went home for. The evening, also the manager Vic was great also,he was able to give me a ride home, I work in Customer service so I know how things should be, Vic and Ole were wonderful, thank you for the great experience on 28th st, on grand rapids, mi in kentwood
Les Littles: Excellent service! The manager that runs this location does a excellent job, staff is great ,nice and friendly as always. This branch is my go to when I need a rental! Les Littles
Dana Kurr: Always very happy used enterprise on 28th street a few times this year…
Carolyn Boven: They do a awesome job 🙂
Pattijean McCahill: Had a great experience at Enterprise on 28th Street in Grand Rapids, MI. In particular, Jarmichael Heard provided outstanding service. He was super friendly and knowledgeable, and found me an alternative vehicle when the first one had an odd odor. The manager of the store, Victor Ledbetter, contact me during my trip to inquire if everything was going well with my rental. I really appreciated the excellent customer service.
David Stroner: Fast, clean, accurate
chocolitbar: I really enjoyed my experience with enterprise, omg the staff is so amazing im greeted with a hello and smile I was takin very great care of by Jasmine songbird,Ole Manna Ray , Jarmicheal Heard.they made sure I got what I asked for everything went smooth no problems,they are the best team and I luv how they help each other.Great work Guys I will send friends and fam8ly to them thanks Enterprise on 28th st .
Erguen Oezcan: They don’t stick to a confirmed car rental
LeReatha Burrell: Cammie was such a huge help. I needed to go to Detroit for the weekend in preparation for my college graduation and at first something wasn’t working but she took her time and figured it out and I was able to get the rental and go home for my appointments and come back for graduation. She was really the glue to my entire weekend and the only thing I kept telling her was thank you because without her I would not been able to travel 2.5 hours to go back home for my appointments. She was very patient and didn’t rush. Thank You Cammie.
Elie Soukar: RENTERS BEWARE!If I could give this location less than one star, I would have done that. The cars are always old, dirty and with high mileage and the people that work there are rude and very unprofessional and especially the manager that I spoke to. I rent cars all of the times but this will be my last choice.I reserved a premium car and when I arrived to pick it up, they said that the only premium car available is a 2020 charger with very high miles and dents on the sides. I looked inside the car and it had stains all over the seats. Normally premium cars will have leather interior but this one was fabric and very dirty too.Beware of renting from this location. I asked for a different car and all what they had available is a couple of compact cars that will not work for me. Why would I pay and reserve Premium car and accept a compact car?
Ryan Mc: Friendly staff and an easy process
Aimee Eastman: Awesome people! They actually kept us more updated on our insurance claim than the actual insurance company!! So friendly.
Anisa Everett: Great staff at this location! Jasmine and Kayla are professional, friendly, and patient. They will do their best to make sure you have a positive experience, and find a car that will work for you. We were very comfortable in the car that we rented!
Martae Mcclain: Very poor service and communication 0/10 recommended
Jeffrey Lake: The days of Enterprise being customer focused are long gone. Whether it is with the take it or leave it sales approach or credit card hold misinformation. They may be the best in the industry, that has a very low bar.
Troy Plumer: I thought the entire staff was very accommodating and very courteous, especially Jarmichael !
Roger Coates: Great car and great service considering we were getting pelted by hail as we chose our car in the lot!
Alajia Cherry: Until recently, I have never had an issue with Enterprise vehicles. However, while driving my most recent rental, the transmission went out while I was exiting the highway. I barely had enough time to get to the side of the road before the car completely stopped. My 4 year old son was with me and we could have been in an serious accident. Although Enterprise sent a tow truck, they said because we were in "an unsafe location", they could not send an uber to take us to the nearest rental location. They told me to call local authorities to move us to "a safe location" so that they could then send the uber. I called 911, no one came, so the tow truck driver gave my son and I a ride to the nearest Enterprise which only 5 minutes away (my destination was 6 min away). After waiting 10-15 min at Enterprise, they gave me another car that had a weird smell in it and a mysterious stain in the trunk. This experience has put me off of Enterprise.
Andrew Ferrier: Excellent customer service. Great selection of cars.
Marcellus Mccullough: If it were possible to give less than one star as I would. I booked a car and was notified after arriving that the car that I booked was no longer available, and I would have to pay more for a larger car and addition to paying more for a larger car, the car was filthy, and it was a dirty paper towel stuffed in the door secondly, the car also smell of cigarette smoke. I notified the employees of the dirty car and was met with disrespect. I highly recommend do not rent from this location.
Tehuti Ali: Vince was very professional and patient and addressed all my concerns and needs in a timely manner. A great asset. to your company.
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2. Enterprise Rent-A-Car - Grand Rapids
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· 187 reviews
1100 Plainfield Ave NE, Grand Rapids, MI 49503
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Liz Casey: I have went through Enterprise many times with no problem. This last experience was a first for this downtown location and the car was covered with pet hair! When I asked for a different vehicle I got a downgrade and it was still dirty! When I made complaints I was told “sometimes they miss stuff”… not acceptable at all! Called customer service twice to deal with this and nothing was done to accommodate
Carlos Hernandez: Tony was the best on helping me
Tabitha Taylor: No communication at all
Paula Casler: It was great it was fast easy with pickup and return
Rachel Ayers: Very pleased with our host.Answered all of our questions and was very friendly. (Can't recall his name).
Tsadaqah: The representatives were extremely friendly and very helpful. I had to extend my rental 3x. It was taken care of without any complications and with friendly service.Thank you for your hospitality.
Kendall Tabor: Good management.
Laura Mercer: Awesome
Sue Krupp: Impressive customer service at this Enterprise location, especially Tony! Handy location and a huge plus that I could park my own car there for the weekend. Very satisfied!
Daniel Dupree: I was racially profiled . They accused me of leaving illegal substance which I’ve never done!!!! This is illegal
Amanda M: Easy pick up and drop off. Friendly staff.
Rogue Jedi: Great service
Emily Fisher: Such a great experience at Enterprise on Plainfield. Jason helped me from the start to end of my rental car. When I returned my rental yesterday, I was running late and arrived right before close… and they waited for me so that I could turn my car in. Furthermore, Jason let me sit in the building and waiting for me while I waited for my Uber because it was raining. Jason made a rough time I was going through, a little bit easier by making my rental car experience stress free and full of care.Thank you SO much!!
Colin White: Tony is the man! Super friendly and easy to work with! Sincerely a pleasure to do business with.
Yahn Bowman: Was a great experience coming to the branch and got me going right away. RONY was outstanding and also helped me out while I was stranded and explained everything. Thank you for your great work and professional service I’ll be renting again ASAP upon return.
Pamela E. Martin: Good service true and they were true to their word!Brendan was new, but well trained patient and very courteous!
Jeffrey Stults: QUIT WITH THE UPGRADES, I WANT A CAR, IF I WANTED A MINIVAN OR MINI SUV I WOULD ORDER ONE.
Brendan Vincent: Really wanted to support this location since it’s closer to my house than the airport. Made a booking two days before pickup and all was well. When I arrived to collect, the attitude was “Lol Sorry, no cars. Oh yeah, I see your reservation number. Dunno what happened. Lol”Was stuck with a funeral we could no longer attend, two kids, a bunch of luggage, wasted time and money…. AND NO CAR.Having that much luggage and having to walk with a 3 and 4 year old along Plainfield?Enterprise was always the first rental company I used when renting.You’ll never see me again.
Alan Lips: I’m am pleased to say that I felt very well taken care off. I showed up just as the Downtown Grand Rapids branch opened and they had everything ready to go. I was able to get on the road immediately as the vehicle and paperwork were already prepared. Jason was able to explain some questions I had about the rental and some of the fees and cleared up some confusion I had.I strongly recommend this location as all their employees are very dedicated to the customer.Great location, great people and very clean vehicles.Thanks again, Jason!-Alan
Daddy COONS: Reserved a car through insurance due to a hit and run and was helped out very professionally. They gave me an upgrade with no cost to me . I cannot complain ..
Dawn Berry: The professionalism was impeccable!!! And enterprise does take debit cards! Just not at the airports! They were amazing !!!
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3. Budget Car Rental - Grand Rapids
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· 156 reviews
2640 Alpine Ave NW, Grand Rapids, MI 49544
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Catherine May: The ease of website and picking up vehicle and dropping off. The clerk was friendly and helpful.
Jamarie Hunnit: They all was so respectful in there thanks again
Jeff Hamilton: Awsome location and the vehicle was nice.The staff is incredible!
COOL Mike: The Alpine location simply is West Michigan's BEST & The employees are a notch above outstanding. This is hometown treatment!
Ben Raber: Professional, quick service. Have rented from them several times and they always get me in an out quickly with a vehicle.
Teresa Tompkins: Rented a minivan for our spring break trip down south. Was pleased with vehicle we got and prompt service all went easy and smoothly.
Melissa L: Tina was amazing, very helpful
HC Peter Sexton: Good place with top rated manager Tina.
Laura Fox: Stella makes renting from Budget a great experience. She’s a superstar!
Kayleen Bobbitt: Been with Budget since the early 70's as a car hiker. Then from the 80's till now in business and personal.The only problem I had was that the vehicle had 48k on it and the rear tires were terribly out of balance.
KIM BROOKS: Alpine location...right across from Meijer. Staff is friendly...store is clean...Fair prices and vehicles are nice...Only one thing I didn't like and that if you use a debit card instead of a credit card they require a $250 deposit that is credited back to your account after the vehicle is returned...assuming there are NO damages
Caleb Rights: Great place if you’re looking for a good car rental for a quick trip, I got a Mitsubishi outlander and it was clean and I was able to check in and out without any hassle.
Doug Seites: Absolutely terrible. Avoid. Zero stars if I could.
Becci Reed Kolenda: Friendly, nice cars and smooth check in and check out. I prefer renting from this location!
Carlos Gutierrez: Scammers don’t waste your time and money with this place I need my money back!!!
Keith Gooddwin: The customer service at this location was friendly helpful & accommodating.
Ruth Wilson: In-person service was great. The online reservation process was screwy: allowing a reservation on vehicles not in stock was a big problem.
Aditya Nadkarni: Tina and Stella were super helpful since Avis HQ made an error in booking and charged me a no-show fee when I tried to make a cancellation.It felt like they were looking out for me and were not opportunistic even though they could have played the situation in Avis' favor.That's what makes me go back and this is why i've been using this location for rentals in GR for over a decade now.
Henry H: Great, friendly service at the desk! So impressed with the value too!
Audi Parker: Budget rental was AWESOME and HELPFUL!!! She went above and beyond to accommodate our needs for a long trip. Stella V, was the BESTEST!!!
Mara “Chula Girl” Teran: They are great!
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4. Penske Truck Rental - Grand Rapids
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· 6 reviews
1452 Alpine Ave NW, Grand Rapids, MI 49504
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Barbara Heitz: Fast and easy. Staff were friendly
flowerchildof clonevillage: Great affordable and needed a extention lady minute and they came through
Mike Metzger: Easy to rent
Carissa fravel: Several times a year, the food pantry that I work for receives large donations of food. We always use Penske for renting trucks. They have been so helpful and friendly. Great place to rent from!
Randy Pierman: Penske keeps there property and vehicles clean and looking good.
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5. Budget Truck Rental - Grand Rapids
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· 10 reviews
1170 28th St SE, Grand Rapids, MI 49508
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Jim McFadden: Absolutley no one answers thier phone. I tried 3 locations in Grand Rapids Mi. With no answer.
AllState Moving: Good customer service
Mackenzie Schumacher: I received a call ONE DAY before my reservation letting my know they did not have any trucks available. I’ve had this reservation for weeks and received a confirmation yesterday. This is unacceptable.
J Rguez: Buen lugar para Rentar Camiones de Mudanza. Muy Satisfecho con con su Servicio y su Personal.
David Waligora: clean and organized.
Sidney Bowen: Very courteous service
Russ Morris: Becky was very helpful and went over everything we needed to know about the truck. Move went well and truck performed as needed/expected.
Jill Zoet: I am so disgusted with this company!! My family reserved a truck one month early and we showed up yesterday only to find that they [nonchalantly] didn't have one there for us. They did however, give us one size bigger for the same price so we weren't too upset with that, other then the fact it made it a lot more difficult to drive to the place we were moving our items (downtown Madison, WI). Nonetheless, we were fine with it. Upon receiving the larger truck it was noted that their were two service lights on which were brought to the attention to the staff in which their response was "It'll be fine, we'll note it." So today, while sitting in standstill traffic in Chicago our truck dies on us. We manage to make it to a gas station in which we get a Budget service person there to confirm that the people who rented it before us put the wrong fuel in it. So we had to then wait for a new truck to get there, unload our belongings and be back on our way. We at this point would expect some sort of compensation or discounted rate for this experience. But we were followed up by NOT ONLY do we now have to wait until tomorrow for you to get a new truck to us, but you will refuse to give us the money back for the truck OR pay for lodging overnight. So here we are staying in the back of a broke down truck at a gas station in downtown Chicago! This complaint will be lodged with the BBB. I cannot believe the level of horrendous service-with absolutely no accountability!
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6. Budget Car Rental - Kentwood
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· 97 reviews
2740 28th St SE, Grand Rapids, MI 49512
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Adrianne Adelle: Staff is INSANELY unhelpful and unfriendly. They keep their own times and when you put a pick up time they will refuse you because they are "closed". If you ask to speak to a manager they will refuse. DO NOT RECOMMEND.
Marissa Rook: I would give negative stars if possible. Not only did they not have a car available for our reservation that we booked in advance, but we were the FOURTH person in less than an hour to not get a car.None of us got them, all of us were treated extremely rudely by the woman at the front desk. She was wildly unhelpful, offering no other solutions other than charging an additional 20% per day to “upgrade” to a van.Not only did she refuse to help, she refused to offer any other solutions, and then told me I had to leave and threatened to CALL THE COPS when I said to my husband “This is why they have a 2 star review.” WHAT? I told her “I’m stating a fact that anyone can see on the internet.” And she said “if you’re going to be negative, I’m going to call the cops.” WHAT? What customer service is that?Do not rent here. Don’t. I know Enterprise is like $30 more per day, but pay it. You will NOT get a car at Budget or Avis. They have no idea what they’re doing, what’s in stock, or anything. The people at Enterprise next door told us this happens ALL THE TIME and they constantly have customers that walk over BECAUSE they don’t get cars at Budget or Avis.Truly, I’ve had food poisoning more enjoyable than dealing with the staff at Budget on 28th St. Do NOT go here under any circumstances.
Mary Wetherby: Do NOT use this location! If I could, I'd rate this place zero stars. I've rented cars before, many times through the years, and this by far was the absolute worst. I rented a mid-size car and the piece of junk they tried to give me had cigarette burns on the upholstery, dash, and passenger door. It smelled awful, but the real deal breaker was the way the front end shook when driving down the road at 50 mph and higher. Then, as if that wasn't unsafe enough, the tires were bald. There was less than 1/4" of tread left on 3 of the tires and maybe 1/8" on the 4th. Unbelievable. I tried to return it but the sales lady was unhelpful and quite rude, telling me she had nothing for me, but I could drive to the airport to see if they had anything. Mind you, I'm driving my daughters and I through the mountains down to Savannah, Georgia the next day and I really need something safe, not the pile of garbage they tried to give me. Marty at the airport was unbelievably kind and gave me a fantastic, clean, and most importantly, SAFE vehicle. My girls and I had a wonderful spring break due partially to Marty's kindness. Do NOT go to the 28th Street Budget location, go to the airport. I wish I had...
Ari Tenenhuis: Great customer service.And better price than their neighbor Enterprise.
Linda Davey: Beth was awesome and very customer oriented. Helped us figure out an issue where I booked with wrong credit card. I highly recommend this place and it’s easier than the airport location and. If you need it, she rents one way
Leah B: Terrible service. Was there for an hour, unable to process our reservation, and left without a rental car. Went to the airport location, and got a car within 5 minutes.
Charity Smith: Horrible experience gave me a car with expired tags. Get pulled over no ticket, hotel cost me. Got another car took 5 hours had to pay another hotel stay. Got other car, car stunk like cigarettes and and something died, dents,scratches on car. After cleaning the car only to discover there's moldy Chinese food under passenger side seat, car was gross. Now I'm out of contract so I paid double for the car. Never ever again.
Alison M: This company lied about what specifically they require to rent a car. They stole hundreds of dollars from me and were incredibly rude. I will never rent with them.
Lindsey Espinoza: got a different rental vehicle then what my confirmation was telling me.. then they have you check the vehicle your self..
Brian Burchell: I would also give zero stars. Or perhaps negative stars. this was absolutely the worst customer experience I’ve had in my 57 years on this planet.We rented in July. When we arrived the worker wasn’t there and the facility was locked. No note or phone number. Because we had a conference to attend in Milwaukee, a pressing schedule, our friends then drove us to the airport Budget where we waited in line only to discover they wouldn’t honor the price quoted in the reservation and would charge us twice as much. Then a fellow customer, who happened to leave a note at this first place, received a call that the lady finally arrived. So our friends drove us back to the original place. When we expressed the inconvenience and the expectation that she would provide some compensation for our inconvenience, she rudely stated, “It was an honest mistake. I will not compensate you.” She proceeded to drag her feet in processing our reservation, and her rudeness culminated in telling my wife, “I’m through with you! I am not renting to you!” Unbelievable. I was shocked, and I’m still worked up thinking about this 4 months later. I’m sure this woman has been fired by now. She eventually honored our reservation and rented “to me, but not to [my] wife.” After that we were finished with Budget. You lost a customer, Budget. One lousy independent franchise has tarnished your name for all the others. I now rent from National.
TheRoontoona9: We would do zero stars if we could. Absolutely trash. Wife rented a car and the pick up time was 12 on Sunday. Showed up at 11:58 and the lady said they were closed. She then said they don't even have the car we rented even though we have a confirmation. Horrible place and horrible customer service. Don't go here
vanessa williams: We were greeted by a wonderful and professional associate Bria at 28th street locain Grand Rapids, Mi..we were in a bind and she worked it out for us. Wish we could have taken her to lunch..Thank you for the great service,we plan on always using your facility 😉
Marie Long: I'd give zero stars if i could. This place as a whole is terrible. I've rented many many cars from other places and have NEVER had issues. My problem started with the front desk worker and continued on to the customer service line. Problem after problem but if the girl at the office had done her job correctly there would be no further issues. Stay away! Go else where.
Angie Schlosser-Bacon: Beth was superb in her customer service! She went above and beyond.
Thomas Badour: Would give zero stars if that was an option.I did a pre pay reservation with this branch. Got to the office to pick up my car and the counter worker said i needed the card I used to pay the reservation. Gave her the card and she said no this isn't the right one. I told her it was the one I used. She ran it twice and then got "Locked out" of her system. Told me there was nothing she could do I would have to call customer service. I called and was on hold for 30 minutes until I hung up. I asked her to call customer service and said she can't. Zero customer service and zero care if I got my rental or not. Went to Enterprise and was out the door in 10 minutes. I will never rent from Budget again. Had isssues last year with the Alpine location and thought using another location woulld be better. Not. Told by 1 customer rep the refund would be 3-5 business days. Been 5 and now they are saying up to 14 days to refund.
Connie Sommerfield: This place sucks!! The service was the worst I've ever experienced. Can anyone say racist? This woman's face would absolutely crack if she smiled. Corporate will be getting a call from me
Leandro Binuya: This place is terrible to rent a car from. Please stay away while you can.
Danielle Hager: Bad! Wish I could give ZERO stars. I've rented from this location before and it has always been iffy, this was the last straw- Reserved a car weeks in advance only to show up and be told, "we're out of cars." Be warned, they don't care; they won't help, and there were cars to be rented (out back) just not the "class of car" I reserved. VERY VERY BAD!
Dominique CHARLES: If i could give ZERO stars I would. Terrible location. Terrible employees. Whoever owns this place needs to get they business together. After renting with the same location for almost 2 years the manager at this location gave me the most disgusting attitude. You wouldn’t have thought i was a paying customer. Either way save yourself the time & headache DONT rent from this budget
lee sherman: Service was great and fee was right on. All went smoothly.
Kyle: Currently in a dispute over an overcharge. Dropped my car off at the correct time. Check my credit card statement and they overcharged me. Had to go digging for the receipt and it turns out they didn't check my car in until the next day, when I left the previous day. Lazy employees.
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7. Hertz Car Rental - Grand Rapids - 28th Street Southeast HLE - Wyoming
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· 81 reviews
640 28th St SE EAST, Grand Rapids, MI 49548
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Paul Twyman: Because the car was not picked up before noon, Hertz canceled the reservation. Disappointed.
That Michigan Guy: Rented a car for a week while my truck was being repaired from an accident. Everything went great. The manager is a really great guy and helped a ton. All the staff was professional. Highly recommend this place.
Alternate Reality: Manager of the store is amazing, spent over half an hour helping me get the lowest rates for my vehicle. Took a few thousand mile road trip for a week with one of their Buick Enclaves and it performed amazingly. Highly recommend this location for their customer service!
Kimberly Boorsma: Hertz on 28th Street is the best place to rent a car! The staff made my experience truly effortless! Thank you for everything.
Dale Mathews: Very friendly and helpful and even gave me a ride so I didn’t have to get taxi, excellent customer service
Shannon Gerow: This location could be improved, there was minimal communication setting up a ride from the collision shop and the car I was given smelled like smoke. The office is dirty and disorganized. However, the employees are nice and do a good job.
Br Rian: So many places I go to it seems like there are lines and people working behind the counter are working snail paced. Not here! Was expecting to have to wait in line to check car back in and didn't even make it into the door before a representative came out to us. Very quick, friendly, helpful worker who went out of his way to make us feel welcome and wanted to make sure our rental went well for us. Thank You! We did receive the car with only between 1/4 to 1/2 tank of gas and contract said we needed to return it full. We did not realize this till after a day later so did not mention it at the time and returned the car full. After mentioning it on return of vehicle the representative verified that it was not full with pictures at time of rental and reimbursed for the difference. Again very friendly and eager to please and very quick worker not a snail speed work like other places. Thanks Again! will come here next time we need to rent a vehicle.
Julie and Rich Sexton: Mistakenly booked at this site instead of the airport. The manager was wonderful and drove us to the airport upon returning our car. Great service!
Randy Garbrecht: DO NOT DO UBER RENTALS!!!! I was given a rental with bald tires then charged for them when the issue was addressed. They put my passengers and my life in danger. SCUMBAGS.
Emily Sergent: We got a 2023 vehicle and it was great! Car was super clean and smelled fresh. The manager was even able to let us pick it up 2 hours early. He and the front dark hair desk lady who worked on 4/20 were great! The younger girl that was working this morning (4/24) was very rude and seemed like she didnt want to be there. Yes, they were very busy but the attitude given by this worker when the manager stepped away astounding.Will definitely be back because of the quality and the great management!
Mike James: Highly recommendVery accommodating.They make doing business easy.Keep up the good work guy!!!
Ashlie Spisak: They gave us THREE cars that reeked of smoke. We kept going back because we told them I have allergies so I cannot have a vehicle that smells like smoke. After the third vehicle they gave us that smelled like smoke, I just couldn’t believe it. Ridiculous.
jeff franchi: Great people!
Mike Ralston: Oren, and Jessie absolutely saved my butt trying to make it to a funeral today. I couldn’t have made it without them. I do recommend, and will always return to this location for ANY and ALL of my rental needs.
D M: Wonderful team! Made things very easy and straightforward. Thank you for being awesome! You all made things a lot better to deal with.
Layne Derks: I had a great experience! The staff were very helpful!
Jaclyn Court: All team members were incredibly helpful and the process was smooth! Would rent from here again!
Stephen Ciofani: Great customer service thanks to Oren, highly recommend this location!
Kim Sailor: It was great! We had a minor hiccup bit if I had read all the paperwork I would of known that I needed a credit card. But the employees were helpful and kind about it. Otherwise it was a good experience
Dennis Blauwkamp: I truly had a great experience here today. They definitely went above and beyond and had great customer service. Thank you for all your help
Pierre Hulsebus: Very busy place! But really helpful team.
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8. Enterprise Rent-A-Car - Walker
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· 111 reviews
3375 Alpine Ave NW, Grand Rapids, MI 49544
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Marie Davis: I have never had so much trouble trying to rent a car to get to a doctor's appointment out of town. Forget it.
Roger Taylor: Don't buy their we'll fill your tank when you return it scam. What they don't tell you is it costs $60 regardless of the amount of gas needed. THEY CHARGED ME $60 for during 42 miles. Go to Budget.
Ph Dew: Worst customer service. Can't fulfill a reservation. They don't know what they have on hand . Excuses by everyone up the line Wow🤭
Rich Scott: Very nice to deal with.had everything we wanted and expected
Phil Johnson: Had an insurance claim and needed a car quickly. Devon and his team worked hard to find me a vehicle quickly. Impressed with their customer service.
Paula Lancaster: I rent vehicles frequently for work and the crew at the Alpine location are awesome. They get me in and out quickly and work hard to meet my needs. The cars are always clean and in the winter they make sure they're warmed up and ready to go.
Kristin Roelofs: Picking up the car was quick and easy
Kurt Johnson: I have usually had a good experience with Enterprise, therefore it is the only company I use. This time there was door damage from another car which needed to be fixed. Enterprise and my insurance agent handled the whole transaction. The negative this time was that even though the cr displays two "No Smoking" stickers on the dashboard, the previous renter must have been a heavy smoker. I could still smell the remnants of the smoke when I returned the car at the end of a 3 week rental.
david spencer: They have car, suv and trucks
Thomas McGinnis: Where to begin ... Over charged, Worn out tires, no support on weekend, and now being over/double charged for tolls I can't seem to contest .... last time I use Enterprise ....
Doug Messick: I haven't been so impressed! Excellent and quick service when they were contacted by Gerber Body. Thank you!
Michael Errickson: They rented me a car that wasn’t registered or insured I found this out when I got pulled over STAY AWAY FROM ENTERPRISE ON ALPINE AT KELLER FIRD THERE BRATTY KIDS THAT ONLY CARE ABOUT THEIR OWN PAYCHECKS!!!
Robert Ranney: Very efficient check-in process.
Nick Labelle: Had a problem and jason the branch manager did everything in his power to resolve the issue that guy deserves a raise!!!!
John Steponski: Great
Mary Trotman: Initially the rental was good however trying to contact the office regarding an insurance claim afterwards (so far) has been impossible. No one ever answers the phone. I realize they may be short staffed but there's no opportunity to leave a Vmail. Every time I call back ... No answer after being on hold 5 min. After that, it automatically disconnects.
Luz Torres: Muy satisfecha con el servicio
Matt Wiersma: I had a amazing experience with the hole team at the alpine location, Ryan couldn’t have been better to deal with, very respectful and professional... I highly recommend them to anyone looking for a short term rental
Ron Myszak: Reserved a truck on Monday to be picked up on Wednesday at 4.00. Got there on Wednesday at 4.00 and they said they didnt have any Trucks. Had to drive out to the airport to rent a truck from Avis. Made me late for a very important presentation I needed a truck for. So they left me hanging and said there was nothing they could do. Manager was supposed to contact me regarding this issue and never did. Never again! Very unprofessional, poorest management I've ever encountered (Ryan, and Tony). Tony the manager shrugged his shoulders and said there was nothing he could do.Nice, renting vehicles they don't have, Thanks Enterprise!
Herman Faceson: Customer service lousy.
Sam Mtchell: I have never rented a car before until my alternator died the week of Thanksgiving. I had to get back n forth to work. These guys are outstanding !!!Customer Service is an understatement. Not only was I on my way faster than going through a drive thru, the kindness, and empathy on my worst day ever.... Is priceless.Service like this is rare these days.If I ever need to rent a car again , I'll always come here !!!
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9. U-Haul Moving & Storage at Centerpointe Mall - Kentwood
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· 123 reviews
3815 28th St SE, Grand Rapids, MI 49512
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Matt: If you forget a pair of Oakley sunglasses in the cup holder you probably won’t get them back. Speaking from experience
Allyson Jones: Brandon was fantastic - phenomenal customer service, friendly and very fast even with a busy store.
Craig Van Dyke: Made appointment for hitch install. Was there 20 minutes early to check in. Finally pulled my car in at 12:15 (15 minutes past my appointment time). I asked if they have a waiting area and was told no. I’m handicapped and can’t stand for long periods of time. They told me it would be at least 2 hours to finish the install. No chair was offered. They don’t care about people with disabilities because even employees park illegally in the handicap parking space. This was a terrible experience. Never again. I was not treated very well at this location. The sign posted on the entrance says how well they accommodate people with disabilities. Nope!
Dawn Tarnowski: Scott who works on Saturday is the best! Always there and helpful when you need a propane tank refilled
Tim Zych: A simple hitch installation took 3 plus hoursThey said they had to go to another store to get a toolReally?
Himanshu Choudhary: Very Impressed with Aaron Potter and Kayza Murphy. These 2 individuals went above & beyond to make sure that my Hitch issue get resolved. They never left work undone until the issue was resolved. I am so glad that they were there to help me out, & to the whole U-Haul team for finding such amazing additions to your team.
L C: Terrible customer service. Would not recommend.
Bossbred Bowly: Usually im in and out without a hitch. Great teamwork and leadership here and it shows. I use these guys a lot.
Tanya Merrill: Look, if you don't want to talk to customers, just go back to sending the calls to the main U-Haul number. No matter when I call, I am immediately put on hold for extensive lengths of time. There is no indication of there being upper level storage units WITH NO ELEVATOR! I am now handicapped and am stuck paying for this storage unit until I can find people to help me empty it, cuz I literally cannot access it. Even juyst the doors to access any part of the building aren't set up to allow access with a wheelchair. Seriously. Go to ANY other location
eloise mitchell: terrible experience so far. they took 20 minutes to find my reservation despite me having the confirmation email on my phone, right in front of them. nobody told me there was NO ELEVATOR at this place, so I had to lug my things up two flights of stairs. when I booked online, and at the desk, I was assured my first month would be free. just woke up to find they have charged me not only rent, but a late fee for the first month. astonished at the incompetence of this place.
Bryce Singhurst: Terrible layout from parking your vehicle to leaving with a rental. This adds a lot of stress to the process. Small lakes of water accumulate with just a slight bit of rain. Location has some of the worst trucks I've seen from U-Haul. Don't give them a penny extra when refueling! A problem at the gas pump caused me to top off my rental (over $100) when it was due back at 1/4 tank. Location staff is amazing but told me they don't refund over fueling. I have been sitting for over an hour trying to resolve this with customer support via phone and chat. They continuously disconnect me without any assistance.
Kandace Lavender: Terrible customer service. We drove from Kalamazoo to get a hitch installed. The lack of communication over the phone as to why they were not able to install the hitch was frustrating to say the least. Then I went back into the store to get some clarification and the receptionist had a terrible attitude and didn’t want to go the extra mile to call the mechanic to the desk as she had NO idea and couldn’t give me clear information. Even after I told her we drove 50 minutes from home to come to that specific U-haul she still blew me off. Very disappointed in the lack of humanity at this location.
Margaret Balck: Wonderful Staff! Scott was so kind and went out of his way to help me find the truck I had rented earlier in the day, as I thought I had left a set of keys in it. He happily walked the parking lot with me after hours when he was very likely off the clock. Thank you Scott!
abood awertani: They never answer the phone and they charged me 8 dollars extra when i asked why she said it’s for insurance but i paid 15 dollars insurance how that make since and they gave u the van and stop answering the phone when u call i will never go back again there
MM H: Great, professional staff!!So last month I rented a truck at a different location (truck-share type place down the street) and the truck needed a lot of attention. I saw this location and stopped in to see if they could help me. Three women came out and helped me get what I needed. They filled the truck with much needed oil, swept out the broken glass and debris left by others, cleaned the cab and kept apologizing for OTHER people's lack of responsibility. Accolades are due the manager KaZya and her team. Thank you and I will recommend this place to others!
Kevin: Tried 2 times to get propane refills. The first time the store was busy so I understood. The second time I waited for 15 minutes with no help, went inside and the store was empty. I watched 2 employees enter the store while I was waiting for help, I had to holler into the back for someone to come out. When they did, they were perturbed and asked what I wanted. I asked if they were filling propane today and the employee responded they were and for me.to go around back, ring the bell again and wait for someone and they would help me when they can. I asked how long and was told 15-20 minuets. It is important to note, the employee was obviously irritated I wanted help and was very short with me.There were multiple employees on site, no customers in the store and they couldn't help me for 20 minutes, ridiculous. I will never return to this location again.
Eugene Manin: I've been here on two occasions, once for a truck rental and once for propane. For rentals, check online for availability ahead of time before coming in. For propane, you've gotta go between 12pm-6pm. Very nice people provided efficient service both times.
Rick Rolf: I had an appointment on 6/11/21 at 2:30PM at U-Haul on 28th St SE, east of Centerpointe Mall, for a bike rack hitch to be installed. They said it would take 30 minutes. They didn’t pull our vehicle in until 5:30PM, 3 hours later. Then the U-Haul installer told me he couldn’t do the installation because it was too rusty underneath. Today, 6/14/21, I took our vehicle to JW Hitch in Jenison. The business owner looked underneath our vehicle said it looked in good shape. We scheduled an installation date for 2 1/2 weeks out, because he’s so busy. Lesson learned: Read the reviews BEFORE you go there. U-Hauls reviews aren’t very good for a reason. JW Hitch in Jenison has very good reviews.
Mark Campbell: Terrible customer service at this location for propane refills!
Steve Renkema: Always helpful and friendly people here! Thank you!!
Beverly Mapes: Propane fill up is unreliable. They do not have set hours and shut it down for the night when its convenient for them. Or when they don't have certified people to do it. You cannot reach them directly to call before coming. Phone rings to their central call center only. Very frustrating the number of times I've driven here to get propane filled into my rv and leave with no propane. Will be looking someplace else.
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10. U-Haul Moving & Storage of Downtown Grand Rapids - Grand Rapids
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· 181 reviews
500 and, 532 Cesar E. Chavez Ave SW, Grand Rapids, MI 49503
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Ted Ryfiak: Rent trucks and trailers. Buy boxes and moving supplies. Get your hitch set up.
Stephen Bandstra: Huey was a great help and they were fast and efficient!
Allen Fredrick: Jeff had everything ready to go when I arrived and he had me on the road within 10 minutes. He was super helpful and made the experience great. Drop-off was the same story. Super quick and painless. He has things running extremely well. Great guy and I appreciated the service.
Kevin Wilson: Jeff made the process super easy and was extremely helpful at getting everything set up and helping me with going over all the details. Even had the car warmed up for me and marked down the gas afterwards so I wouldn't be charged for it. Can't recommend this location enough!
Misscookin: They were awful. Not nice at all. I don't think they wanted to be at work on Sunday? .....or they only want to service customers that look like them.
Brandon correia (Brandon Barton): Nice people
Rita Williams: Great service and they had available what I needed for moving.
Nicholas Reynolds: He's missing his beard and red hat, but Santa Claus works here and he will somehow make renting a U-haul feel more like renting a "We All".Thanks Santa!
Josh Beck: Everyone was extremely helpful and kind! The process could not been smoother.. I would highly recommend!
Aaron Caterino: Awesome customer service experience. Had a truck reserved for moving, and the morning of I got a call as soon as they opened from John, the owner of this location, letting me know that a return was running late and wouldn't have one scheduled back until an hour after my scheduled time. He also offered alternatives with pricing, and was a great help to make sure I was informed enough and confirm that the truck was the best choice for the task and the price. I've had to rent from different locations half a dozen times or so, but this was easily the best customer service that I didn't expect to get. I had no idea that these locations were franchised so if you want to support a team that'll support you, this is the location you want to rent from.
J. Milton: The customer service was top notch. The man who helped me was friendly and courteous. I needed a truck for a local rental and one was available immediately.
Christy Wentzloff: The Manager, Hugh, was an amazing help and went above and beyond. Good lookin'!
Tom: Not perfect but not bad either. would recommend.
Terry Mattox: Glad they met our need on short notice, but when we arrived at 8:45 am, nobody was there. Hours said they open at 7.
Sleeves Music: BEWARE: I picked up and my rental truck was at a quarter tank. When I returned, I actually over filled and returned it with half a tank.These guys charged me nearly $100 in gas fees as they then said it was full when I picked up...thankfully I took pictures and was able to prove this. Over an hour of phone time with corporate and I was able to get a refund.
Kraig Nielsen: They always seem to be busy, but they have a good staff and I do rent from them often.
Michael Wood: Nice cool people and are quick when they can be:)
Bob Reichert: Easy process.
belinda poke: U-Haul was very helpful and efficiently helped with attaching my car to my husband's truck.
Mary Ann Lopez: Great place, very clean.. rest rooms very clean..Jeffrey very helpful..
Bryan Seguin: Returning a trailer was incredibly easy and the employees were very helpful
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11. U-Haul Moving & Storage at Plainfield Ave - Grand Rapids
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· 66 reviews
3451 Plainfield Ave NE, Grand Rapids, MI 49505
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12. Enterprise Rent-A-Car - Plainfield Charter Township
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· 164 reviews
4214 Plainfield Ave NE, Grand Rapids, MI 49525
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13. U-Haul Moving & Storage at Alpine Ave - Grand Rapids
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· 75 reviews
2345 Alpine Ave NW, Grand Rapids, MI 49504
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14. Ryder Truck Rental - Wyoming
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· 59 reviews
3663 Clay Ave SW, Grand Rapids, MI 49548
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15. Car & SUV Rental Grand Rapids - Cascade Charter Township
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· 6 reviews
5502 44th St SE, Grand Rapids, MI 49512
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16. Budget Car Rental - Cascade Charter Township
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· 498 reviews
5500 44th St SE Unit 9, Grand Rapids, MI 49512
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17. Avis Car Rental - Cascade Charter Township
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· 315 reviews
5500 44th St SE, Grand Rapids, MI 49512
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