Best Hertz Grand Rapids Near Me

That Michigan Guy: Rented a car for a week while my truck was being repaired from an accident. Everything went great. The manager is a really great guy and helped a ton. All the staff was professional. Highly recommend this place.

Alternate Reality: Manager of the store is amazing, spent over half an hour helping me get the lowest rates for my vehicle. Took a few thousand mile road trip for a week with one of their Buick Enclaves and it performed amazingly. Highly recommend this location for their customer service!

Kimberly Boorsma: Hertz on 28th Street is the best place to rent a car! The staff made my experience truly effortless! Thank you for everything.

Dale Mathews: Very friendly and helpful and even gave me a ride so I didn’t have to get taxi, excellent customer service

Shannon Gerow: This location could be improved, there was minimal communication setting up a ride from the collision shop and the car I was given smelled like smoke. The office is dirty and disorganized. However, the employees are nice and do a good job.

Br Rian: So many places I go to it seems like there are lines and people working behind the counter are working snail paced. Not here! Was expecting to have to wait in line to check car back in and didn't even make it into the door before a representative came out to us. Very quick, friendly, helpful worker who went out of his way to make us feel welcome and wanted to make sure our rental went well for us. Thank You! We did receive the car with only between 1/4 to 1/2 tank of gas and contract said we needed to return it full. We did not realize this till after a day later so did not mention it at the time and returned the car full. After mentioning it on return of vehicle the representative verified that it was not full with pictures at time of rental and reimbursed for the difference. Again very friendly and eager to please and very quick worker not a snail speed work like other places. Thanks Again! will come here next time we need to rent a vehicle.

Julie and Rich Sexton: Mistakenly booked at this site instead of the airport. The manager was wonderful and drove us to the airport upon returning our car. Great service!

Randy Garbrecht: DO NOT DO UBER RENTALS!!!! I was given a rental with bald tires then charged for them when the issue was addressed. They put my passengers and my life in danger. SCUMBAGS.

Emily Sergent: We got a 2023 vehicle and it was great! Car was super clean and smelled fresh. The manager was even able to let us pick it up 2 hours early. He and the front dark hair desk lady who worked on 4/20 were great! The younger girl that was working this morning (4/24) was very rude and seemed like she didnt want to be there. Yes, they were very busy but the attitude given by this worker when the manager stepped away astounding.Will definitely be back because of the quality and the great management!

Mike James: Highly recommendVery accommodating.They make doing business easy.Keep up the good work guy!!!

Ashlie Spisak: They gave us THREE cars that reeked of smoke. We kept going back because we told them I have allergies so I cannot have a vehicle that smells like smoke. After the third vehicle they gave us that smelled like smoke, I just couldn’t believe it. Ridiculous.

jeff franchi: Great people!

Mike Ralston: Oren, and Jessie absolutely saved my butt trying to make it to a funeral today. I couldn’t have made it without them. I do recommend, and will always return to this location for ANY and ALL of my rental needs.

D M: Wonderful team! Made things very easy and straightforward. Thank you for being awesome! You all made things a lot better to deal with.

Layne Derks: I had a great experience! The staff were very helpful!

Jaclyn Court: All team members were incredibly helpful and the process was smooth! Would rent from here again!

Stephen Ciofani: Great customer service thanks to Oren, highly recommend this location!

Kim Sailor: It was great! We had a minor hiccup bit if I had read all the paperwork I would of known that I needed a credit card. But the employees were helpful and kind about it. Otherwise it was a good experience

Dennis Blauwkamp: I truly had a great experience here today. They definitely went above and beyond and had great customer service. Thank you for all your help

Pierre Hulsebus: Very busy place! But really helpful team.

Audrey G: Good luck with cancelling your reservation! They hold your funds for the maximum amount of days allowed and then delete your canceled reservation so they can't find it. All the while holding your funds hostage and stating they cannot help you because they can't see canceled reservations. Leaving you to fight with your bank or financial institution for an explanation. This place is a joke!! Oh and forget about using a debit card! They will only allow you to pickup a rental with a debit card if you have a plane ticket. And then charge an astronomical deposit because of the type of plastic you're using. I will never recommend or return to this company!! And I will spread the word!

Melvin Dalton: Wonder experience, I will continue to be back

Emrys Williams: Renting with Hertz is always an easy process.The only thing I have to say about this recent rental is that the selection of vehicles were very limited, and the vehicle had visual front-end damage from an apparent accident.They were obviously aware because areas of the vehicle were marked with black sharpie marker "X" symbols.The front end steering had a vibrating noise coming fromaybe the hub or brake rotors.Normally, I would give hertz a 5 star, but with this experience, I will give a 4.I believe if the vehicle has obvious damage, it should be removed from service.It seems to be a possible danger to the renter.

Carianne Kopp: FRAUDFRAUDFRAUDDo NOT return a rented Herz vehicle here if you don't want Hertz to fraudulently bill you for large sums of money!I rented a vehicle, drove it 2 hours, and returned it here without issue.3 Months after this rental, they are attempting to charge $900 for 'vehicle repairs' when no damage to the vehicle occurred.I have video evidence no such damage occurred, but that doesn't stop them from charging your card used for the rental as well or sending their fraudulent claim to collections.

Chris G: Do a Google search for Heartz customers who were arrested, or even had all their worldly possessions taken to the dump, because Heartz messed up on the paperwork and reported the vehicle they were renting was stolen.

Kayla Eddy: Reserved a car, showed up, but turns out they don't know what the word 'reservation' means. They gave the car we had reserved to someone else and left us stranded with no other options. Extremely disappointed with their customer service - or lack there of.

Doug Weinberg: They were friendly, and waited for me to arrive from a very late flight. Getting the car was easy.

Mary Grace Ellerbee: Beware of this company and the Grand Rapids airport office specifically. I rented a vehicle from Hertz to drive from Kalamazoo Airport to Grand Rapids Airport this past weekend. I was in town for work when I needed to emergency fly home for a funeral and the cheapest flights were out of Grand Rapids. Picked up the rental, drove and returned the vehicle 30 minutes early. Upon returning the keys and rental sleeve the car was NOT inspected (which I was unaware that was a thing to be done because it was my first time renting a vehicle), the desk clerk simply asked if I wanted a physical receipt, which I did. Received the digital and physical receipt confirming my total. A few days later the charge shows up on my credit card as $500 more than the total on my receipt. I call customer service and the agent tells me the return office noted ash and smoking residue in the car and charged me a $500 cleaning fee AFTER giving me my receipt, no notification. I have never smoked a day in my life and didn’t remember the car being in such a condition. Upon looking at my bank statement the pick up location was also listed incorrectly as Traverse City, when I picked up the car in Kalamazoo. I asked for the agent to explain how a charge could be added to my total after receiving the final receipt, to which she replied that that should not have been the case. But because the smoking note was in the file, they “couldn’t refund me.” I asked for the office’s number and could never get a hold of them.Started filing a dispute with my credit card company after that phone call, and one of the questions was if I recently rented with Hertz….hmmmm, coincidence? By the end of the day my credit card company was able to get me the money back. With the fee and incorrect City listed on my bank statement I am convinced they mixed up my car with another’s, because the other option is that they took advantage of my youthful appearance and intentionally defrauded me adding insult to injury to an already horrible situation I was going through. This is my first Google review because I have never felt so enraged about a situation enough to publicly write about it, but this crossed the line. This was my first time renting a car and I will not be using Hertz again, nor recommending them to anyone I know.

Austin Hodges: I love this Hertz! They upgraded me to this bad boy for free and it was the best rental car experience I’ve ever had!

Tammy Stowers: I will never use Hertz EVER AGAIN

Jamie Alliston: No one answers the phone there. Also, I put in a lost and found request last week and it is still processing. Went inside and asked and was told that the lost and found person wasn't working and they couldn't do anything until they were back from vacation. I will never use Hertz again if they don't care about their customers.

Ginny W.: Very quick, efficient drop off. The gas was just slightly below the full line- VERY slightly- and they still charged me $34 more to top it off, so don't fill up you tank until RIGHT before you drop-off your vehicle.

jeque arabe: Buen servicio y sin problema para entregar el auto

David Lynch: Very sketchy and shady at this location. I will never rent from Hertz again, even if Tom Brady or OJ Simpson personally pay for my rental. Let's Go elsewhere!

Mike Flintoff: Worst car rental company ever. Ruined all my vacation plans, because they wouldnt accept my company credit card.

Derek Bent: This place and the lady at the front desk are absolute trash. I would rather walk than give them a penny of my money.

Alexander James: The company we a whole should be avoided like the plague. Happy to scam you out of your deposit any way they can. Check the BBB if you want to know more

Garrett Lucas: Great COVID testing

Brittany: Horrible customer service. They wanted me to pay a extra $500 holding fee because i didnt have a credit card even tho mine runs as both debit or credit. Had to ren with someone eals and then she refused to give me a refund for the 279.00 i already paid. Will never rent with them agean

Al Lenhart: Once again.... Don't have the size car we reserved. Down to compact or up to a gas guzzler. Squeezed into the compact. I would have enjoyed a luxury if it was offered.

Victoria Tanner: Quick and easy process! They didn’t have the car that I originally booked which was a bummer but the car they gave me was great!

Nick Scurra: I enjoyed my rental, the check in and check out was very simple

Rick V: They charged me a fuel charge even though I returned with a full tank.

Mimi Abaloz: Great rental experience all around

Janet Barnes: The lady at the counter was very nice and friendly. The vehicle was clean a great vehicle.

Bjm Florida: Great customer service. Comparable prices

Melanie Johnson: Marty at the Budget/Avis desk is a true joy to work with. He is kind, patient, quick, and incredibly friendly. If youre looking for good customer service- go with Budget/Avis!

Timothy Meyer: Excellent car. Descent although not the friendliest service.

Mel Murry: Definitely will be using them again, great customer service and wonderful people!

Greg Smale: Hit me with $20 in hidden fees when I returned the car, did not even tell me about them just automatically charged me. I only found out after I left and opened the receipt that was emailed to me. Also, did not have the car I initially rented.

P1KASS0: Awesome Service definitely going back

keith hartrum: If I could give them 0 or negative stars I would. Beaware of all the additional fees they add in that you may not be sure of until its to late and your rental goes up an additional 500 dollars making a 5 day rental over 1000 dollars. I will never rent from them again!

Peter Dobrenski: What an absolute pleasure the 2023 Chevy Malibu was a great safe perfect car

Renae Laning (Nae Nae): I like the fact they have booking reservations online to make the rental car process that much quicker and easier to accomplish once you arrive to their main facility where they have the rental lot

Curt Willem: Been renting from Budget over 10 yrs. Online reservation is user friendly and ease of navigating. Pickup and drop off at airport was friendly and prompt. Great service again!

Shawn McGrath: Budget Car Rental at the air port was great. They provided me with a nice vehicle at a excellent price. Although they would not accept any of my Visa or Mastercard debit cards because they had debit card printed on it. I had to go through a big hassle transferring funds to provide a credit card with the amount needed for the reserved rental because I didn't have proof of flight travel. Over all the experience was very nice.

Garrett Aulabaugh: Marty at the Grand Rapids Budget rental office was the best. I really appreciated his help.

Brian Williams: Always takes care of me. There was an issue with a truck I rented. I brought it back a couple hours later, they handed me another set of keys within 10 mins, back on the road.

Carlos Vargas: Always a pleasure renting from Budget. Rates are comparable, and vehicles if they do not have what you want, they borrow from Avis. No hassle check out and drop off.

tony dewaal: I rented a car for 4 days and prepaid, then I brought the car back 2 days early because of a natural disaster( ice storm) and they won’t reimburse my unused 2 days. Wrong wrong wrong!!! Not happy

Jamarie Hunnit: They all was so respectful in there thanks again

Jeff Hamilton: Awsome location and the vehicle was nice.The staff is incredible!

COOL Mike: The Alpine location simply is West Michigan's BEST & The employees are a notch above outstanding. This is hometown treatment!

Ben Raber: Professional, quick service. Have rented from them several times and they always get me in an out quickly with a vehicle.

Teresa Tompkins: Rented a minivan for our spring break trip down south. Was pleased with vehicle we got and prompt service all went easy and smoothly.

Melissa Lovell: Tina was amazing, very helpful

HC Peter Sexton: Good place with top rated manager Tina.

Laura Fox: Stella makes renting from Budget a great experience. She’s a superstar!

Kayleen Bobbitt: Been with Budget since the early 70's as a car hiker. Then from the 80's till now in business and personal.The only problem I had was that the vehicle had 48k on it and the rear tires were terribly out of balance.

KIM BROOKS: Alpine location...right across from Meijer. Staff is friendly...store is clean...Fair prices and vehicles are nice...Only one thing I didn't like and that if you use a debit card instead of a credit card they require a $250 deposit that is credited back to your account after the vehicle is returned...assuming there are NO damages

Caleb Rights: Great place if you’re looking for a good car rental for a quick trip, I got a Mitsubishi outlander and it was clean and I was able to check in and out without any hassle.

Doug Seites: Absolutely terrible. Avoid. Zero stars if I could.

Becci Reed Kolenda: Friendly, nice cars and smooth check in and check out. I prefer renting from this location!

Carlos Gutierrez: Scammers don’t waste your time and money with this place I need my money back!!!

Keith Gooddwin: The customer service at this location was friendly helpful & accommodating.

Ruth Wilson: In-person service was great. The online reservation process was screwy: allowing a reservation on vehicles not in stock was a big problem.

Aditya Nadkarni: Tina and Stella were super helpful since Avis HQ made an error in booking and charged me a no-show fee when I tried to make a cancellation.It felt like they were looking out for me and were not opportunistic even though they could have played the situation in Avis' favor.That's what makes me go back and this is why i've been using this location for rentals in GR for over a decade now.

Henry H: Great, friendly service at the desk! So impressed with the value too!

Audi Parker: Budget rental was AWESOME and HELPFUL!!! She went above and beyond to accommodate our needs for a long trip. Stella V, was the BESTEST!!!

Mara “Chula Girl” Teran: They are great!

Charles Garcia: Terrific staff. Profesional and friendly, especially after 10:00 P.M.

Katie Waldron: The vehicle was nice and clean. Customer service was great!!!

Philip Todd: I reserved a full size truck several weeks in advance. When I flew in, the Enterprise at GRR did not have a full size truck available. When I questioned this, they suddenly had issues with my Corporate credit card not having my name on it. Reservation was made with this card and it was acceptable at that time. The customer service guy had no clue what he was doing. It took him 15 minutes to figure out the customers reservation that was in front of me in line. I ended up spending $145 on a taxi due to this. Now their computers are down so I can't even cancel the reservation to ensure that I am not charged for it. Very poor customer service. Very poor computer system.

Meg Kramer: Sent here by roadside for an expired license plate on my extended rental from a car accident. They wouldn’t do the exchange b/c I exchanged vehicles too many times. I’ve had a rental car for 9 months! Enterprise you really inconvenienced me and I have two young kids! Never will I ever rent from you AGAIN!!

Tenisa Frye: Enterprise does a great job meeting my rental needs. I am a consistent customer and feel like the team goes above and beyond to accommodate me. I love that if I do have an issue (which is rare), someone calls me personally to resolve it. I appreciate a positive personable experience and Enterprise gives me that every time. Shout out to the GRR Airport location!! (Madison, Ben L., Brevin. Lonzo. Desiree, Tony , Jae)

John V: Friendly Staff. Ok prices and good location

Chuck Franks: Great service very nice people, easy to work with, would like to see the fees included in the up front cost of the vehicle. Fees like Customer Facility Charge $6 per day, concession recoup fee 11.11% per day, and vehicle lin. cost recovery fee, 90 cents per day.

Andrew Roman: The folks at Enterprise Grand Rapids Airport were excellent. Jae, the counter person was personable and engaging. I was able to rent an Audi A3. Great car, over 40 mpg and very comfortable.

Chris S: Good, when Ive used them.

S V: This company needs to catch up with the 21st century - no taking virtual credit cards like Apple Pay, won’t take cash, and won’t take prepaid debit cards. Won’t use PayPal. Won’t take Venmo. Literally nothing. So if you forget your credit card out of state like I did, you’re completely screwed.

T W: Very much recommend this place for car rentals. As I was waiting in line, both of the associates manning the desk were very courteous and kept their cool while doing their job processing customers. I was impressed with Mary R., as she was consistently courteous and helpful regardless of who she worked with. There was a slight mixup because I had previously checked in my vehicle via the Enterprise app, so that made my reservation appear elsewhere in their system. If this happens to you, just let them know you checked in via the app. I rented a Dodge Ram 1500 and while it was sparsely equipped, it was in good condition and fit my needs. Returning my vehicle was a breeze—I simply parked and left my keys with the attendant on site. My bill came in via email promptly after. Highly recommend this Enterprise for your rental needs!

Marie McCormick: Counter Agent Cindy and Branch manager Mack at Grand Rapidsairport went above and beyond. Thank you.

Rebecca Haynes: I frequently rent from this location. Everyone goes above and beyond to be helpful.

Sue Grady: I love enterprise. The staff is always very helpful and explain everything u are getting and they are always quick.

Austin Doberenz: We had the best experience with Madelyn. She welcomed us late at night and was able to get us the new Grand Wagoneer for the weekend! Super friendly and a great place to rent from.

Nathan Mulder: I've never really rent cars but if I ever have to again I'm going to this location just for my man Brevon! He went above and beyond to take care of me and not make me feel stupid for not knowing things. He explained everything to calm me down make the whole process smooth and easy. I will always go back there especially if I can deal with Brevon everytime! The other woman working beyond the desk was very polite and sincere as well, I just didn't catch her name.. Thank you for the great experience Brevon and keep up the amazing work!

Maricela Garcia: Very good service

Lucas Skinner: Awesome service!

Jason Christian: Great team! No matter if I am arriving or leaving to go home, their attitude is always uplifting. I always stick with Enterprise when going to MI.

Charles LaPrince: I truly love this place. I rent every week and WILL continue to rent from Enterprise as long as my job continuously sends me here. This week, I had Meaghan again! I love having her as my representative. She truly represent this company with class and high customer service skills. Please keep her interacting with customers because she is truly a jewel.

c collins: They lease off non-functional cars. No service/ support to exchange the car w/ a dying battery. Calls go to the Philippines call center, they are clueless. Lost 2 days of vacation. Partial refund requested. No competent support. Terrible

Dakota SuaLeone: I wish I could give zero stars for this rental service. Literally no one we have spoken to has been a help. I don't understand what's soo hard about being helpful. Between rude confused and confusing customer service representatives and the never ending run around on the phone, extra unnecessary charges being added,and constant waiting on hold just for every person to be absolutely un helpful. This service is terrible and way more a headache than anything else. People here are not caring or considerate. And after spending hours on the phone and having multiple customer service people hang up on us, ultimately whatever you do DO NOT rent from here , save yourself a bunch of money and stress.

Kevin Medrala: This was such an easy and enjoyable experience! After reading all the bad reviews, I was curious to go through the experience at the Grand Rapids airport, myself. I found the staff to be friendly, professional, and very enjoyable to work with upon check in. They gave me some great tips on where to visit and what to avoid, given that I was a visitor.The checkout process was also very easy. No issues, and everything was dealt with so quickly and accurately.This was all so easy! Honestly, it's rewarding to be a decent human being to others. That's all it takes. Don't believe all the negative reviews on here. It's unfair.

Matt Wilfong: The worst rental car experience ever. Do not use this company. Waited in line for 2 hours to pickup the car. Hidden fees cost me an additional $300 and the rude staff basically told me too bad. I repeat do not ever use Dollar Car Rental.

Nick Eastling: The vehicle i received was a 2022 camery, the car blew a tire the first day i rented it, the place that they have to change the tire had MANY bad reviews. It took them 4 hours to put 1 new tire on the rental car. So my first day of vacation was spent at the slowest tire repair shop in all of muskegon michigan. Then the entire time i was driving the car no matter my speed the back right of the car kept swaying to the right and i kept having to keep the car straight. So whoever rented this car before me didnt tell the company that they got into a wreck with it. I have all of the pictures of how it looked when i picked it up. All i have to say is that i dont think i will be renting from dollar car again. I do have to give it to them that they're services although took forever was spot on about making things right. They just need to pick better vehicle service places to be contracted to.

Michael Stratton: They have some kind of partnership with a toll services company (an industry that shouldn't even be legal) called "PlatePass". I didn't even know I was going through any of these lanes and would have rather payed with cash manually had I even known how to. The thing is, with highway 80 in Illinois, I think the PlatePass lanes were the only option! I would have no problem with "PlatePass" if it was actually a government/state operated way to pay tolls, but it's a private company that charges its own extravagant fee on top of the toll. How is it right for them to charge their own additional toll if this company literally does nothing to maintain the highways? Something's fishy about that, and I suspect consumer affairs agencies may eventually crack down on this "plate pass" company. Until then, I can only give Dollar Rental a one star rating for partnering with them.

Marco Diaz: Never again. Only two agents for all of this people and every one with different problems with this company from the time to extra extra charges. Will never use this company again any place.

Alison M: The staff is rude, unhelpful, and lie about company policies. I will never rent from them.

Bonnie: CUSTOMER SERVCE BAD!!!! or should I say the company and how they train their employees as to handle concerns. I booked a reservation online weeks before pick up date. Due to the hurricane in Florida at the time I called 3 time before the pickup date 10.20.22 to verify that a car was available and confirming the charges. I WAS ASSURED THAT ALL WAS GOOD!! Then again, I called the night of the flight to let the the terminal know that the flight was going to be late. Plus to verify that a car was going to be available and and again to verified the charges. I was told no worries that a car was ready and the charges are correct. NOT!!!!! When my husband picked up the car there was an additional $494.40 added. the $250 for hold I understand. The other $244.40 was more taxes and fees. I was told I had to wait till the car was returned before I could dispute charges. I was told the fees were listed on the 2nd page of the fine print. I ask why wasn't they listed on the bill from online. Also, why wasn't I told each time that I called in. I WAS TOLD I SHOULD HAVE READ THE FINE PRINT. WITH ALL THERE LIES I DID NOT GET MY MONEY BACK. DO NOT RENT FROM DOLLAR.

J R: Pretty quick and easy to return and drop off vehicle.

Szymon Machajewski: Clean car. 15k miles on it. Drove well.

Jared Fleming: What even is this place. Put a reservation a month in advance for a rental because the rates were good. Got a confirmation email. Called today, a week prior to picking up to confirm my reservation and their GRR number is not in service. Called the corporate number, also not in service, found a 3rd customer support number online and its not in service. Online portal didnt find my reservation with my confirmation number. Freaked out that my rental might not be real I was fortunately able to cancel through expedia. I am 100% sure this is just a cash farm to take money from people. The GRR rental car registry didnt even have them listed as an actual company. Stay the hell away. Was happy Enterprise actually has a phone number with humans who can tell me if I am getting a car.

Richard Claycomb: A total rip off car rental company! I was charged over $160 at the Grand Rapids, Michigan airport location in add on fees that were not listed when I pre-paid for my rental to get a lower daily rate.I was trapped into paying them because I was on vacation and had no choice otherwise except to walk. Pay up or no car rental. They charged me $103. for a "concession fee recovery", $54 for a "cust FAC charge" and $11.70 for a "Vehicle License cost recovery. "Crazy made up fees to rip off unsuspecting customers. When I called customer service when I got back, nobody in whatever foreign country Dollar has answering their calls could clearly explain what all the extra fees were about except to say over and over, "They were in you contract."And their website is NOT secure. I got an email supposedly from Dollar with my rental contract number on it saying I had damaged the wheel well. Who looks inside behind the tires when they take out a rental car?Plus I had paid for complete damage coverage when I picked up the car at the airport.When I called Dollar again, they told me they had no claim against the car and couldn't explain how the scam emailer got my reservation number.I'll never rent from Dollar Car Rental again. No wonder there was no line at their counter at the Grand Rapids airport while all the other rental car counters had lines at them.

NATUNIA Divers: Great place

Celena The Pink Boutique Szymkowiak: Not bad

Steve Arndt: I booked a vehicle through Expida and the bill was $760. $586 down and the balance due upon picking up the car. When I got there they asked me to insert my credit card for a security deposit, sure no problem. The one star is due the $460 bill I received to that credit card for things I was unaware of. At no point was there a document that broke down the charges and no verbal communication of the charges prior to signing. I called dollar rental and they said "you signed for it so there is nothing we can do to refund that money". What a joke... I then called Expida and they explained to me that this is the number one issue their customers have. They advised me to go to the car rental directly and book through them. I had a rental for 5 days and it cost $1236. It was a stock mustang convertible. Decently fun car for Florida but I would rather drive my own vehicle next time.

M. Alamer: If you’re rental. Have tire problems issue. They will not help you and they will Charger you $250All the cars they have old and bad …..don’t Waste your time and money

bigbyrd7777: Had last minute emergency trip come up and booked 'we pick it' rental. Easy process, cheapest rate, and ended up with SUV which was good because it started snowing. Easy pick up and return. Small SNAFU on billing as they billed my normal official travel card and not the personal card i handed them, but was able to call and remedy. Definitely not the worst Car rental experience that they other reviews imply.

William Stille: Customer service reps - hard to understand and guy had me on phone 15 minutes to end up absolutely nowhere???

Jesse Chaffin: I rented a car from this company brought it back on a full tank of gas i had a $95 charge on my credit card didnt know what for i was told it was for not filling the tank knowing i did was told it could take up to seven days to return its been seven days plus

Clint Hedrick: Terrible company. 1 hr late cost $121, even if you try to call in advance. No one answered after calling several times, but 5 min after returning the car the send the email with that awesome late fee. Yikes

Tim Barnes: Great service. Affordable.

Matthew Brownell: I made a reservation and changed the pickup time to a later time that same day. When I showed up to pickup my rental they did not have my car there. The front desk lady was nice but told me there was nothing she could do since they had already rented my RESERVED car to someone else. Only reason my trip can still happen is because the Enterprise located conveniently next to them had a similar car that I could rent that same day. Talking to the workers there it sounds like this is an everyday occurrence at this Avis. If I could give a 0/5 stars I would but sadly I can’t. Don’t go here expecting anything besides frustration and disappointment.

Dymeschia Tyler: Beth is truly amazing! Such a kind and caring soul. Truly saved my sanity and I cannot thank her enough for simply being compassionate and understanding. For Going above & beyond to make sure we were taken care of! You are a literal angel. Thank you again.

Cooper Russ: Make a RESERVATION to show up to be upcharged cuz they don’t have the car you RESERVED.

Aaron Kerber: Terrible customer service at this particular location. My wife and I dropped our car off 45 minutes late after the worst country-wide snowstorm in 40 years, and were charged triple what we actually owed. The worst part is that we called ahead of time to let them know we would be arriving late because of the unsafe driving conditions and they told us that was no problem. We were able to arrive safely and dropped it off. We called back a few days later to sort it out and the owner of this location was extremely rude and unhelpful. Later, we called the corporate number and they were immediately able to issue the refund. Please rent from ANY other Avis than this location. Owner is rude, unhelpful, and clearly has no control or understanding of her own operations. Avoid working with her at all costs.

Rafael Brown: I love working with Beth outstanding service and so polite

Chey Sigs: I reserved the car rental online the day before. After a lengthy check in, I was told I could not rent a car unless I had a printed out bank statement. Nowhere on the page I reserved the car did it say I needed that. And I was paying for it upfront. Huge waste of time and made things very difficult for me.

Megan: This was my first time renting a car and Beth was so amazingly helpful and kind! She took the time to help me figure out what I was doing and explained everything so patiently. I would definitely rent a car from her again. Thank you Beth!

John Kochans: We had a unique situation with a coat we rented in Boston. Beth was amazing, patient and understanding and went above and beyond to help us!Highly recommend!

GA Alexandra cope: horrible customer service! the lady at the front desk claiming to be a manager was rude snarky and the most unhelpful "worker" i have ever met. DO NOT WASTE YOUR TIME TRYING TO RENT A CAR FROM HERE. i have spent two days getting the proper qualifications and paying for extra nights at hotels in order to rent a car to return home only for her to come up with more qualifications she refused to tell me the first day. she's turned away more then just me other people in line as well. its almost like they don't want to rent their cars out. the worst part of all is she does it with a smile and attitude. highly unprofessional. we have all the money and identification needed and yet they still want pieces of mail to rent a car? were traveling out of town we only have pictures of mail and she gladly denied us without any help.

J L: Just okay. Super small parkinglot to have to navigate around.

Jackie Cousineau: 1) The opening employee was late. 2) Poor customer service. 3) If I could give this zero stars I would. I was not notified on pick up that I would need my Spectrum Health ID badge to get a company discount because I already prepaid online with that employee discount code that only Spectrum Health employees have. I then had shown the employee my direct deposits in my bank account through Spectrum Health but that too was not enough. I then tried switching the reservation to my military boyfriend's name and it was going to be priced significantly more, even though his military discount was greater than my Spectrum discount. It was worth the $150.00 cancellation fee to walk across the street and rent from Enterprise.

mahesh pcu: I took vehicle for 4 days noon to noon, after I returned vehicle I checked my credit card and I found more money deducted then I called office they said they don’t know then called toll free and they told me they charged for 5 days as someone in the office entered as returned for 12:41pm.. careful guys..

James Frugé: ❤

Jevon Maddox: Shame on me for not reading reviews before coming here this Avis is the definition of BAD BUSINESS. If you must use this Avis book with a credit card otherwise they make you bring a bank statement for debit that MUST BE PRINTED but they won't tell you this before you get there. The lady here is apparently powerless because she couldn't help me with anything. Need to change your payment method? Cancel and change your reservation? Cancel your reservation? Nope. She can't do it. Go online or call customer service. Might as well have an automated system instead you'll save $ on labor. Also no guarantee you get the same car if you make a new reservation. After being on hold for 10 minutes then getting hung up on by customer service we just canceled. Oh, also NO REFUND IF YOU CANCEL ONLINE unless you call customer service and beg afterward. Just dishonest. Use the airport Avis instead if you must use Avis. This is not the only time I've had a bad experience with them I recommend using ANY OTHER rental car company. They lost my business.

Lindsay Williams: Came in for a car rental and she could not help me AT ALL!!! She couldn’t even tell me if she had some available. I had to go online while I was in the store and try and make a reservation. Just to find out they had none available and they needed a bank statement!?!? Nope. Went to Hertz down the street and they checked me in no problem and gave me a free upgrade for the trouble I had here

Jewerl Weaver: They won’t let you pay with a debit card unless you have a bank statement or bill, also the customer service representative told me me there computer system turns off at 4:45 so if you’re going to use there cars be there extra early.

Pamela Spearman: I rented a SUV a few weeks ago to go and pickup my grandchildren with my son for the summer. The SUV I drove was clean, and the car drove very well. The lady that helped me was very nice and I appreciate everything she did for me. Thank you so much.

D' SHAWN VANCE-JAMISON: I came in for a test drive. I called several times prior to confirm price and vehicle. The guy working never answered. I was set up for a 2 hour test drive and told I had to pay $387 on a credit card. Now, a 2 day rental requires $200 deposit, 3 days requires a $300 deposit. A test drive cost $387. After speaking with management, this was said to be not true. I was required to pay $200 deposit to test drive, refundable. And if I kept the vehicle 2 days. I would be charged accordingly. I wasted time, available sleep, and money on this trip. For nothing. The killer thing is the lady said they took debt cards, but I was told a Credit Card.Now, the vehicle may be gone or unavailable. Smh.

Calvin Long Love Live Life: They over charge you and won’t refund your money they will keep your money and claim it’s for a previous rental

dave warren: Helpful and responsive staff

Alexander Hlatki: Helpful staff

Brant Anderson: I was able to rent a 4WD for a snowstorm and it did well, except the windshield wipers were heavily worn out and the front tires were low on tread. When I returned it, the nice lady named Sierra gave me a discount on the rental because I mentioned the issues. She is very nice, happy and friendly. Thank you Sierra for great customer service!

Catherine Cook: Great service and price. the rental car was great. They sent me a text during my rental asking me is everything was going well!!! thank you Alamo!

Michael Franckowiak: The representatives of Alamo were polite and efficient from the time I got the keys until drop off.

Thomas Overmiller: Fast, friendly, speedy service on the front and backend. Quick, easy access to and from terminal, too. Excellent.

lisa4954: The service has was not great. No one helped me when I dropped it off even though there were a few around. When I asked a question they just told me I need to go inside. The person who checked us in was also rude and dismissive. I work for a large company and was traveling because of them and will be traveling more. I will not be using them again.

Eric Nittolo: Fantastic customer service and amazing cars. Rented a Nissan armada in grand rapids Michigan. Also the pickup is easy and the dropoff is perfect. Hand the keys and walk away. Perfect

Glen jandernoa: I rented a car from Alamo in Austin Texas. I left my glasses in the car. I tried calling the same day to get them back. Calling the number on the website was a waste of time. Phone would ring and ring. Day two it was answered only to be told no one could help me and they hung up. I did manage after some time to post my loss on the Enterprise site. Apparently Alamo is owned or managed by Enterprise. Supposedly I would get a confirmation email reporting my loss but it never happened!After this post Alamo automated system reached out. This only reinforced my disdain for them.

Susan Ek: I rented a vehicle from Alamo for one week for a fee of $510 picking up at Sanford Orlando Airport. Our return home flight got changed flying out of St. Pete/Clearwater Airport. I returned the vehicle to St. Pete airport and Alamo charged me an additional $1349.78 because I did not return it to Sanford. My total rental for 1 week ended up being $1859.78!! I think this is an absurd charge and will no longer be renting vehicles from Alamo!!

Toni Jones: Easy in and out. Great vehicle zero issues.

Michael A. Spielmaker (SPIEL): Great service fast i feel the whole concept of having all the car rental companies in one place inside its own covered parking lot plenty of help finding your car. I had a outstanding experience with Alamo car rental.👍🇺🇸

Jim Dekorte: Very big line in Michigan, gerald Ford airport. It was 500pm.so enterprise put more people on, what looked like it was going to be a nightmare, turned into quick service. Upgraded me,car wasn't available, to a suv.thats why I like enterprise.

Garrett Vesci: Don't know why an airport rental wouldn't have a 24hr service. Flight got delayed and had to sleep in the airport. Awful

Anna Spice: Called, person I spoke to barely spoke English, couldn't understand a word she said, after 20 minutes of trying to tell her what I needed she tells me they have 0 cars available.

maria herrera: Great customer service. Friendly. Also gave us a nice upgraded car.Not sure if Michigan's weather was at fault, But car didn't look very clean. Had tons of spots. Plus it smelled terrible inside, like cigarettes and pot.Car had oil change light on. So not sure if they maintain their cars on a regular basis.Returning car was a breeze, nice techs.

Dana Newman: Being in the hospitality business I truly value amazing customer service that is real - not fake! Well today at the Almo desk I received it, she was so friendly and professional! It was right before lunch and she got me right in my vehicle and off to lunch. There was also another gentleman working, I briefly spoke with him, but he as well made my day. Great job Alamo on selecting key team members!

Mike Lusk: Great car.. Great price

Vasile Costin: Nice people sadly wish they told people there is a deposit

Valerie Garcia: The friendly faces at the GRR Airport location were more than happy to accommodate my family vacation to Michigan! Will definitely recommend and use them every time!!

Always Hunting: The lady behind the counter was extremely pleasant and professional. Even though it was late in the day and there were a bunch of people. The car they gave us was clean and ran good. The best part was returning the vehicle. Just dropped the keys off and we headed to the airport. Couldn’t ask for a better experience for the pick up and drop off. We will DEFINITELY be renting from Alamo again!!