Best Enterprise Grand Rapids Near Me

Dana Kurr: Always very happy used enterprise on 28th street a few times this year…

Carolyn Boven: They do a awesome job 🙂

Pattijean McCahill: Had a great experience at Enterprise on 28th Street in Grand Rapids, MI. In particular, Jarmichael Heard provided outstanding service. He was super friendly and knowledgeable, and found me an alternative vehicle when the first one had an odd odor. The manager of the store, Victor Ledbetter, contact me during my trip to inquire if everything was going well with my rental. I really appreciated the excellent customer service.

David Stroner: Fast, clean, accurate

chocolitbar: I really enjoyed my experience with enterprise, omg the staff is so amazing im greeted with a hello and smile I was takin very great care of by Jasmine songbird,Ole Manna Ray , Jarmicheal Heard.they made sure I got what I asked for everything went smooth no problems,they are the best team and I luv how they help each other.Great work Guys I will send friends and fam8ly to them thanks Enterprise on 28th st .

Erguen Oezcan: They don’t stick to a confirmed car rental

LeReatha Burrell: Cammie was such a huge help. I needed to go to Detroit for the weekend in preparation for my college graduation and at first something wasn’t working but she took her time and figured it out and I was able to get the rental and go home for my appointments and come back for graduation. She was really the glue to my entire weekend and the only thing I kept telling her was thank you because without her I would not been able to travel 2.5 hours to go back home for my appointments. She was very patient and didn’t rush. Thank You Cammie.

Elie Soukar: RENTERS BEWARE!If I could give this location less than one star, I would have done that. The cars are always old, dirty and with high mileage and the people that work there are rude and very unprofessional and especially the manager that I spoke to. I rent cars all of the times but this will be my last choice.I reserved a premium car and when I arrived to pick it up, they said that the only premium car available is a 2020 charger with very high miles and dents on the sides. I looked inside the car and it had stains all over the seats. Normally premium cars will have leather interior but this one was fabric and very dirty too.Beware of renting from this location. I asked for a different car and all what they had available is a couple of compact cars that will not work for me. Why would I pay and reserve Premium car and accept a compact car?

Ryan Mc: Friendly staff and an easy process

Aimee Eastman: Awesome people! They actually kept us more updated on our insurance claim than the actual insurance company!! So friendly.

Anisa Everett: Great staff at this location! Jasmine and Kayla are professional, friendly, and patient. They will do their best to make sure you have a positive experience, and find a car that will work for you. We were very comfortable in the car that we rented!

Martae Mcclain: Very poor service and communication 0/10 recommended

Jeffrey Lake: The days of Enterprise being customer focused are long gone. Whether it is with the take it or leave it sales approach or credit card hold misinformation. They may be the best in the industry, that has a very low bar.

Troy Plumer: I thought the entire staff was very accommodating and very courteous, especially Jarmichael !

Roger Coates: Great car and great service considering we were getting pelted by hail as we chose our car in the lot!

Alajia Cherry: Until recently, I have never had an issue with Enterprise vehicles. However, while driving my most recent rental, the transmission went out while I was exiting the highway. I barely had enough time to get to the side of the road before the car completely stopped. My 4 year old son was with me and we could have been in an serious accident. Although Enterprise sent a tow truck, they said because we were in "an unsafe location", they could not send an uber to take us to the nearest rental location. They told me to call local authorities to move us to "a safe location" so that they could then send the uber. I called 911, no one came, so the tow truck driver gave my son and I a ride to the nearest Enterprise which only 5 minutes away (my destination was 6 min away). After waiting 10-15 min at Enterprise, they gave me another car that had a weird smell in it and a mysterious stain in the trunk. This experience has put me off of Enterprise.

Andrew Ferrier: Excellent customer service. Great selection of cars.

Marcellus Mccullough: If it were possible to give less than one star as I would. I booked a car and was notified after arriving that the car that I booked was no longer available, and I would have to pay more for a larger car and addition to paying more for a larger car, the car was filthy, and it was a dirty paper towel stuffed in the door secondly, the car also smell of cigarette smoke. I notified the employees of the dirty car and was met with disrespect. I highly recommend do not rent from this location.

Tehuti Ali: Vince was very professional and patient and addressed all my concerns and needs in a timely manner. A great asset. to your company.

tonya rooks: So helpful, friendly and accommodating!

Carlos Hernandez: Tony was the best on helping me

Tabitha Taylor: No communication at all

Paula Casler: It was great it was fast easy with pickup and return

Rachel Ayers: Very pleased with our host.Answered all of our questions and was very friendly. (Can't recall his name).

Tsadaqah: The representatives were extremely friendly and very helpful. I had to extend my rental 3x. It was taken care of without any complications and with friendly service.Thank you for your hospitality.

Kendall Tabor: Good management.

Laura Mercer: Awesome

Sue Krupp: Impressive customer service at this Enterprise location, especially Tony! Handy location and a huge plus that I could park my own car there for the weekend. Very satisfied!

Daniel Dupree: I was racially profiled . They accused me of leaving illegal substance which I’ve never done!!!! This is illegal

Amanda M: Easy pick up and drop off. Friendly staff.

Rogue Jedi: Great service

Emily Fisher: Such a great experience at Enterprise on Plainfield. Jason helped me from the start to end of my rental car. When I returned my rental yesterday, I was running late and arrived right before close… and they waited for me so that I could turn my car in. Furthermore, Jason let me sit in the building and waiting for me while I waited for my Uber because it was raining. Jason made a rough time I was going through, a little bit easier by making my rental car experience stress free and full of care.Thank you SO much!!

Colin White: Tony is the man! Super friendly and easy to work with! Sincerely a pleasure to do business with.

Yahn Bowman: Was a great experience coming to the branch and got me going right away. RONY was outstanding and also helped me out while I was stranded and explained everything. Thank you for your great work and professional service I’ll be renting again ASAP upon return.

Pamela E. Martin: Good service true and they were true to their word!Brendan was new, but well trained patient and very courteous!

Jeffrey Stults: QUIT WITH THE UPGRADES, I WANT A CAR, IF I WANTED A MINIVAN OR MINI SUV I WOULD ORDER ONE.

Brendan Vincent: Really wanted to support this location since it’s closer to my house than the airport. Made a booking two days before pickup and all was well. When I arrived to collect, the attitude was “Lol Sorry, no cars. Oh yeah, I see your reservation number. Dunno what happened. Lol”Was stuck with a funeral we could no longer attend, two kids, a bunch of luggage, wasted time and money…. AND NO CAR.Having that much luggage and having to walk with a 3 and 4 year old along Plainfield?Enterprise was always the first rental company I used when renting.You’ll never see me again.

Alan Lips: I’m am pleased to say that I felt very well taken care off. I showed up just as the Downtown Grand Rapids branch opened and they had everything ready to go. I was able to get on the road immediately as the vehicle and paperwork were already prepared. Jason was able to explain some questions I had about the rental and some of the fees and cleared up some confusion I had.I strongly recommend this location as all their employees are very dedicated to the customer.Great location, great people and very clean vehicles.Thanks again, Jason!-Alan

Daddy COONS: Reserved a car through insurance due to a hit and run and was helped out very professionally. They gave me an upgrade with no cost to me . I cannot complain ..

Dawn Berry: The professionalism was impeccable!!! And enterprise does take debit cards! Just not at the airports! They were amazing !!!

Charles Garcia: Terrific staff. Profesional and friendly, especially after 10:00 P.M.

Katie Waldron: The vehicle was nice and clean. Customer service was great!!!

Philip Todd: I reserved a full size truck several weeks in advance. When I flew in, the Enterprise at GRR did not have a full size truck available. When I questioned this, they suddenly had issues with my Corporate credit card not having my name on it. Reservation was made with this card and it was acceptable at that time. The customer service guy had no clue what he was doing. It took him 15 minutes to figure out the customers reservation that was in front of me in line. I ended up spending $145 on a taxi due to this. Now their computers are down so I can't even cancel the reservation to ensure that I am not charged for it. Very poor customer service. Very poor computer system.

Meg Kramer: Sent here by roadside for an expired license plate on my extended rental from a car accident. They wouldn’t do the exchange b/c I exchanged vehicles too many times. I’ve had a rental car for 9 months! Enterprise you really inconvenienced me and I have two young kids! Never will I ever rent from you AGAIN!!

Tenisa Frye: Enterprise does a great job meeting my rental needs. I am a consistent customer and feel like the team goes above and beyond to accommodate me. I love that if I do have an issue (which is rare), someone calls me personally to resolve it. I appreciate a positive personable experience and Enterprise gives me that every time. Shout out to the GRR Airport location!! (Madison, Ben L., Brevin. Lonzo. Desiree, Tony , Jae)

John V: Friendly Staff. Ok prices and good location

Chuck Franks: Great service very nice people, easy to work with, would like to see the fees included in the up front cost of the vehicle. Fees like Customer Facility Charge $6 per day, concession recoup fee 11.11% per day, and vehicle lin. cost recovery fee, 90 cents per day.

Andrew Roman: The folks at Enterprise Grand Rapids Airport were excellent. Jae, the counter person was personable and engaging. I was able to rent an Audi A3. Great car, over 40 mpg and very comfortable.

Chris S: Good, when Ive used them.

S V: This company needs to catch up with the 21st century - no taking virtual credit cards like Apple Pay, won’t take cash, and won’t take prepaid debit cards. Won’t use PayPal. Won’t take Venmo. Literally nothing. So if you forget your credit card out of state like I did, you’re completely screwed.

T W: Very much recommend this place for car rentals. As I was waiting in line, both of the associates manning the desk were very courteous and kept their cool while doing their job processing customers. I was impressed with Mary R., as she was consistently courteous and helpful regardless of who she worked with. There was a slight mixup because I had previously checked in my vehicle via the Enterprise app, so that made my reservation appear elsewhere in their system. If this happens to you, just let them know you checked in via the app. I rented a Dodge Ram 1500 and while it was sparsely equipped, it was in good condition and fit my needs. Returning my vehicle was a breeze—I simply parked and left my keys with the attendant on site. My bill came in via email promptly after. Highly recommend this Enterprise for your rental needs!

Marie McCormick: Counter Agent Cindy and Branch manager Mack at Grand Rapidsairport went above and beyond. Thank you.

Rebecca Haynes: I frequently rent from this location. Everyone goes above and beyond to be helpful.

Sue Grady: I love enterprise. The staff is always very helpful and explain everything u are getting and they are always quick.

Austin Doberenz: We had the best experience with Madelyn. She welcomed us late at night and was able to get us the new Grand Wagoneer for the weekend! Super friendly and a great place to rent from.

Nathan Mulder: I've never really rent cars but if I ever have to again I'm going to this location just for my man Brevon! He went above and beyond to take care of me and not make me feel stupid for not knowing things. He explained everything to calm me down make the whole process smooth and easy. I will always go back there especially if I can deal with Brevon everytime! The other woman working beyond the desk was very polite and sincere as well, I just didn't catch her name.. Thank you for the great experience Brevon and keep up the amazing work!

Maricela Garcia: Very good service

Lucas Skinner: Awesome service!

Jason Christian: Great team! No matter if I am arriving or leaving to go home, their attitude is always uplifting. I always stick with Enterprise when going to MI.

Charles LaPrince: I truly love this place. I rent every week and WILL continue to rent from Enterprise as long as my job continuously sends me here. This week, I had Meaghan again! I love having her as my representative. She truly represent this company with class and high customer service skills. Please keep her interacting with customers because she is truly a jewel.

Joyce Vanderploeg: Was in and right out. Got my rental with no problems at all.

the kid: They didn’t have the selection of cars I requested and I’m an enterprise plus member I drove all the way from Muskegon to Grand Rapids so a whole trip wasted!!!!

Mike Jennings: Outstanding customer service and an overall great vehicle.

Dan Scalici: Extremely pleased with contact and service I received from the Plainfield MI outlet, especially from Jessica. Although my order was not available to some needed extensive cleaning, I was upgraded at no charge to me. No complaints and will rent again.

Troy Schloesser: Fantastic customer service

Gabe Rowley: Car was delivered to body shop where i am having my truck fixed guy was nice but car is in really bad shape. no clean panel on the car. dents, scratches, dirt every where look like they barely wiped it down and the wheels are curb rashed. the car look looked worst then my truck that was going to shop for hitting a deer. When i brought up the stuff the guy was in a rush it seem like.Made it sound like didnt care about problems.

Evelyn Nash: I really loves the customer service I was in and out no wait no problems and Chad was very all some ❤️

Brennen Sands: Hannah was absolutely fantastic! Super kind and helpful, made the process of getting a rental very quick, easy and painless; when normally it's a bit stressful being without your own vehicle.Thank you Hannah!

Laura Mercer: Great people and great cars.Best experience you'll have in car rentals.

John Smith: We use them all the time and only Enterprise!! Cami is the best manager ever to!

Mike McCullough: So what’s on my mind tonight…. I’m very ticked off 😡 So after a 14 hour day of working, I pull into my driveway at dark to have three police officers run up to my car before I could even get out of the car door to slap handcuffs on me 😲 saying I’ve been accused of stealing a rental car, which Kia has been renting for me since August when the engine went out on my car that I am still making payments on and have an extended warranty on. We picked up the rental in August from Enterprise with no specific return date because because how would we know when our car would be finished, the last time we communicated with Kia they were still waiting on a part to fix our car, on the 13th of this month my husband drove to Kia to make sure Enterprise was informed that we were still in need of the rental because our car was not repaired yet ( which took place) so then my husband drove the car to Enterprise so they could check out the car and see everything was fine and check the car out as they needed, we thought everything was fine. We’ve communicated with Enterprise when ever they had a concern on how long it was taking to bring the rental back, which had no specific return date, after all how was I supposed to know how long it would take for a dealership to fix my car. I am very unhappy with Enterprise who supposedly leases cars to Kia frequently and should know that you can’t give a specific date on when a repair might be completed specially when parts are taking longer than usual to be delivered. This is the Enterprise car rental on Plainfield in Grand Rapids that did not communicate with in there own company and with Kia to find out what was going on and had a grandmother that was simply trying to getting herself to work and back taking care of handicapped people that can’t take care of themselves handcuffed in front of her grandchildren because this company is not communicating amongst themselves. The rental was taken away last night, leaving me with no transportation to get to my disabled clients 😩 All because of poor communication between the dealership who is paying for the rental and Enterprise staff, please be aware this could happen to anyone, if you don’t believe me just go to utube and search wrongful car rental arrests 😡 I am very upset and expect Enterprise to do the right thing and correct all there mistakes so I don’t have to pursue this legally

Ivy Hubscher: Usually have good dealings with enterprise, but this time was rented a car for a week, had a plastic bumper that kept comming unclipped. Had to stop many times from Michigan to North Carolina to fix. Very disappointed in this rental!

James Chelich: Efficient, Communicative, Courteous. The best service.

Zaneta Taylor: Couldn't rent with my debit card needed a credit card

Amy and Rick Hansen: Extremely helpful making sure we had the vehicle we needed. Friendly service.

DJ Johnson: Never been asked for proof of employment of when using corporate discount.

Matt Weber: Had a Tacoma TRD for a month with them, while my car was in the shop. Was a really easy in and out with them. Quick & friendly people who were happy to help. Will definitely suggest this place if anybody needs a rental.

Emma Morgan: First time renting a car at 28 and had the best experience possible. Chasse was amazing to work with, car was super clean and had a full tank of gas which was nice. I would definitely come here again and recommend this company and location to everyone I know!

Devin Norris: Really appreciate the speedy pick up to. Get me in a different car 🚗

Robert Steig: I called yesterday to book a rental I was told 733.40 when I arrived this morning I was told it would be 1036 . I don't appreciate being lied to or taken advantage of I will never rent another car from you people ever again

Tom Mohl: My experience was top notch in every way. It was a pleasure working with the staff from beginning to end. They seemed genuinely concerned about my well being due to the accident I was in and making sure I was well accommodated in a vehicle that was affordable and comfortable to suit my needs. They were very courteous and friendly making it feel as if they truly liked what they were doing and wanted to help. I would highly recommend this location to rent from and if I need to rent again i will be returning to this location.

Tracy Gutierrez: The gentleman that helped me was very nice and helpful

Rachel P: Their cars are always dirty, and never any gas! I'm not impressed with the amount they charge you for a dirty vehicle.

Randy Foote: Very efficient and polite

Tav: It took 75 minutes and multiple calls to inquire about renting a 12 or 15 passenger van. Enterprise will NOT allow you to speak to customer service in your local town. I called the local Grand Rapids South store, but was transferred to the Reservation department in another state, who transferred me back to the local store. I was disconnected after a 10 minute hold. I drove to said Enterprise nearest me, and out of 4 people facing the door, one gentleman answered my questions to the best of his ability, but prompted me to call the 28th street location. The 28th street location sold their last large van and transferred me to the Airport. Airport transferred me to the Truck Division, who transferred me back to the Car Division as they don’t have large vans. Car Division at the Airport has a 7 passenger van and their quote and deposit were higher than the 28th street location, who I called again for comparison. Every number connects to an out-of-state Reservation, so I had to ask for local numbers with each person I spoke to. It should not be this complicated to rent a van and I don’t understand why up-to-date information isn’t available in ONE SYSTEM for one location to answer my questions. Why can’t every vehicle in the system be driven to another location? Why can’t I call a local store? Two stars rating for each person’s kindness, although no one offered an apology for the inconveniences.

Barb Lomonaco: From start to finish everything went well. Lauren and Cindy were the best..helpful, knowable and friendly. I recommend this locationwhich is on Expressway St in Byron Center.

Denise Crapse: Quick & efficient! Got a 2020 Blazer for a week...awesome car!

Rebel McClellan: EVERY LOCATION HAVE NO VEHICLE'S TO RENT FIND THAT HARD TO BELIEVE BUT WHATEVER DO NOT RECOMMEND WHATSOEVER

John Castaneda: Cindy was a great help! Thanks

Tammy Holt: Picking up and dropping off the vehicle was so easy. I did the request they aunt sent me through my email the night before and it was ready when I got there. I will definitely use them again or refer a friend.

Dqueen Davis: Nice.friendly service.

Corey Guigelaar: Great to work with. Repair place had trouble getting parts so I had to keep the rental longer and they were great to work with. Ask for Laura or Andrew.

Jesse Terry: Always great service!

Daniel Crawford: Insurance company reserved a car for us one month ago. I called to schedule a pick up and they said we don’t have any vehicles until two more days from now. I said the insurance company booked this a month ago. He said well nobody called and confirmed. I said the insurance company did. A month ago. Now we are in a logistical nightmare because we are out of vehicle for two days. I get this kind of horrible service every single time I deal with enterprise. I would give zero stars if I could.

Thomas Meisch: Had an emergency they took care of us right away super helpful

mi g: I (Emerald customer) got a tiny, unclean car with 60k miles. I left my $20 worth snow scraper in the car. Called front desk next morning to retrieve it. She said the car went for a wash and got rented out. Really, rented overnight?? I don't think she bothered to even check on it. She never called to update despite repeated requests. Other customers have posted similar complaints re items left in the car and never returned. NEVER again will I rent from this location. Enterprise - Are you listening!

Art Zima Jr: Always has what I need.

Terrence L Miller: Very nice people and courtesy

Rivers6908: So let me start with saying be patient. Their call center is TERRIBLE. I called three times and failed each time with getting reservations. Called on Wednesday afternoon got reservations then went to get car... not even anything in computer for reserve. Then left that office called again made another reservation. Guess what it happened again, in less then 5 minutes no record of my information. Tried again with same result.Suggestions made for making a complaint. A lot that does for me now....Never again Enerprise.

David Hopp: I booked a reservation a week prior after recently moving to the Grand Rapids area. I had an out of state driver's license and didn't think this would be an issue. At previous Enterprise rental locations, I was always able to use a debit card instead of a credit card. Although the manager, Leslie, was warm greeting me when I walked in, the other staff member who looked like Steve from Blue's Clues, was a bit cold. He wouldn't let me rent due to not having a major credit card, or a Michigan state driver's license. I stated that I was able to rent without an in-state driver's license or major credit card. I felt like a "Karen" and asked for the manager. She (Leslie) was no help and completely refused to let me rent. Heartbroken and stranded in Byron Center, I went outside in the rain and called customer service. Wanda was super helpful and said that I shouldn't be having an issue, as long as I could prove that I lived within 50 miles from the rental location. She promised to have the district manager call me with a solution, but I never heard back. I did, however, remember seeing a jenky sign at the location's desk stating that I just needed proof of residence, but was so traumatized at being stranded, that I didn't bring it up.Don't rent from here. They may be nice on the outside, but inside, they're very cold and do not explore other options.

Roger Taylor: Don't buy their we'll fill your tank when you return it scam. What they don't tell you is it costs $60 regardless of the amount of gas needed. THEY CHARGED ME $60 for during 42 miles. Go to Budget.

Ph Dew: Worst customer service. Can't fulfill a reservation. They don't know what they have on hand . Excuses by everyone up the line Wow🤭

Rich Scott: Very nice to deal with.had everything we wanted and expected

Phil Johnson: Had an insurance claim and needed a car quickly. Devon and his team worked hard to find me a vehicle quickly. Impressed with their customer service.

Paula Lancaster: I rent vehicles frequently for work and the crew at the Alpine location are awesome. They get me in and out quickly and work hard to meet my needs. The cars are always clean and in the winter they make sure they're warmed up and ready to go.

Kristin Roelofs: Picking up the car was quick and easy

Kurt Johnson: I have usually had a good experience with Enterprise, therefore it is the only company I use. This time there was door damage from another car which needed to be fixed. Enterprise and my insurance agent handled the whole transaction. The negative this time was that even though the cr displays two "No Smoking" stickers on the dashboard, the previous renter must have been a heavy smoker. I could still smell the remnants of the smoke when I returned the car at the end of a 3 week rental.

david spencer: They have car, suv and trucks

Thomas McGinnis: Where to begin ... Over charged, Worn out tires, no support on weekend, and now being over/double charged for tolls I can't seem to contest .... last time I use Enterprise ....

Doug Messick: I haven't been so impressed! Excellent and quick service when they were contacted by Gerber Body. Thank you!

Michael Errickson: They rented me a car that wasn’t registered or insured I found this out when I got pulled over STAY AWAY FROM ENTERPRISE ON ALPINE AT KELLER FIRD THERE BRATTY KIDS THAT ONLY CARE ABOUT THEIR OWN PAYCHECKS!!!

Robert Ranney: Very efficient check-in process.

Nick Labelle: Had a problem and jason the branch manager did everything in his power to resolve the issue that guy deserves a raise!!!!

John Steponski: Great

Mary Trotman: Initially the rental was good however trying to contact the office regarding an insurance claim afterwards (so far) has been impossible. No one ever answers the phone. I realize they may be short staffed but there's no opportunity to leave a Vmail. Every time I call back ... No answer after being on hold 5 min. After that, it automatically disconnects.

Luz Torres: Muy satisfecha con el servicio

Matt Wiersma: I had a amazing experience with the hole team at the alpine location, Ryan couldn’t have been better to deal with, very respectful and professional... I highly recommend them to anyone looking for a short term rental

Ron Myszak: Reserved a truck on Monday to be picked up on Wednesday at 4.00. Got there on Wednesday at 4.00 and they said they didnt have any Trucks. Had to drive out to the airport to rent a truck from Avis. Made me late for a very important presentation I needed a truck for. So they left me hanging and said there was nothing they could do. Manager was supposed to contact me regarding this issue and never did. Never again! Very unprofessional, poorest management I've ever encountered (Ryan, and Tony). Tony the manager shrugged his shoulders and said there was nothing he could do.Nice, renting vehicles they don't have, Thanks Enterprise!

Herman Faceson: Customer service lousy.

Sam Mtchell: I have never rented a car before until my alternator died the week of Thanksgiving. I had to get back n forth to work. These guys are outstanding !!!Customer Service is an understatement. Not only was I on my way faster than going through a drive thru, the kindness, and empathy on my worst day ever.... Is priceless.Service like this is rare these days.If I ever need to rent a car again , I'll always come here !!!

William Jones: Love this place! They help my business and my personal rentals and have them quickly always

Lawrence Corris: These guys are all around great! Used the rental truck service on many occasions. Quick and Easy. Knowledgeable Staff Member Brendon is always on point! Ready with clean truck and key in hand as soon as I walk door. 5 min later I'm on the road. The prices are very reasonable and straight forward. No surprise charges. I appreciate that! I'd recommend the 28th Street Enterprise Truck Rental to anyone needing a truck!

lisa hunter: I didn't realize that Enterprise truck rentals have the better deals compared to it's competitors.Easy and straightforward.

Doug Christensen: Despite making a confirmed reservation online, when I arrived to pick my vehicle up they had none available. I understand that we have shortages of vehicles but it seems like the website could be kept more up-to-date with the current inventory.

Michael Ogg: Dave is awesome

gregman01: I can't praise our Grand Rapids outlet enough. They have always been professional, efficient and detailed. And this last rental, the 26' truck's lift gate blew its hydraulics 60 miles from home. After a phone call, a service truck appeared in short order and we were on our way in less than 2 hours. They were fair in compensation, too. I don't normally go out of my way to submit a Google review, but this company deserves it.

Donn Raseman: Great service, friendly staff and clean, well maintained vehicles. I've rented a Ford Transit van twice for a few days each recently and was very happy with the vehicle and the service.

Edward Payne: There was some issues but they took care of things in a professional manner. I would go there again.

Lisa Smith: Very friendly staff

george haas: Friendly help behind the counter.

Szymon Machajewski: I’ll be back :)

This Guy: Got me a truck even at the last minute. Reasonable price.

Susan Miller: This is the best place to rent a truck anywhere.people are nice to u there .I love the 28th Street s.e location.austin will take good care of you there.

Ultimate Touch Cleaning: Great rental place- I use them for my business, and they do their best to take care of us. Mitch, Austin and Billy are great guys.

Stephen Crosby: Great rates, great service. I've work with Billy and Mitch most of the time, great guys. 5 star service everytime. I've used them for over a year so far.

Jeff Miller: Went to rent and got ride service.

carol davis-johnson: I was privileged with having a young man name Kyle for Customer Service at the 28th Street /Grandville, MI location. I was in a down mood when I arrived. Due to the care and mild mannerism of Kyle and due to him keeping his great demeanor, it prompted me to boost up and continue on. I know he do not know this; but he helped me check myself with only the use of his great personality. He was very knowledgeable of every question I asked and more. Thanks!!!

Dan McDevitt: Ridiculous. Jump through a bunch of hoops to tell me that they won't have what I need.

Heather Strek: The price was way higher than what it should have been or what it was estimated to be.

Michael Shocklee: First of all I would like to share that I'm a Enterprise employee. I reserved a small pick up truck two weeks ago to be at the Grandville location. (P2) I called ahead of the rental and requested a pickup at Line X about 2 miles away. When I got to Line X I called to see if they were on their way. I was told that my rental was at 10:00 and the vehicle was not available at 9:30. The agent also stated it was coming from the Plainfield location. I was fine with that. 10:30 came and went still waiting. I called again the agent said they were on the way. Thirty seconds go by and they called again and stated no truck was available. I needed a vehicle so I agreed to a car. I needed the truck to move some bagged mulch for land scaping around the house. When I got to the branch they gave me a car that had a chip in the windshield and the drivers side mirror was shattered as well as multiple scratches and dents. The vehicle did not appear to have been cleaned. I have the rental for three days and it will sit in the garage and the mulch will have to waite. Next time I'll go to the airport or P1 I've never had an issue prior. All I needed was a call before hand telling me they couldn't get the truck. I'm sure my boss could of moved on there.

Debbie Andree: Car was dirty inside and out, windshield wipers were bad, we have rented from another enterprise before but would have to say I would never rent from Grandville again, also smelled terrible inside, we got 2 days free rental but not going to use it, left garage door opener in and when I called the guy said you can come look in the lost and found , 1 1/2 after I returned car they had already rented it out, when I got there my opener was not there, it was still in the car which told me they didn’t even clean it out before they rented and I was told by a manager that’s not our standards when I returned the rental car and told her what was wrong when she ask, the next day when I returned to get my opener the car was back and still dirty

Brian Nero: Gracie is amazing at her customer service. And she will treat you right.

Noah Savage: Very helpful

John Gibson: Enterprise will rent you something that they don't even have. FALSE ADVERTISING. I rented an 8 passenger SUV at least 6 months prior of our planned trip and I show up to pick the vehicle up the day we leave for vacation. They tell me that they as a company don't have any 8 passenger vehicles. let alone the 8 Passenger Luxury SUV i rented and is still shown able to be rented on their website. Classic bait and switch. I will go out of my way to make sure this is known to any of my associates that may need a car rental. The employees at the branch get to deal with issues that they didn't create. They ended up putting me into a Honda minivan that got the job done. Excellent customer service at the branch.

andrew lee: Dirty car

Banda Andrews: Get quoted $649, then get billed over $1000 for a dirty car that has warning lights flashing all over the dash. Absolutely ridiculous!

Theresa Vredeveld: Fast efficient service, excellent customer service. Have used Enterprise many times and have never had any difficulties.

Nicole Browley: I rented a car for a couple days returned it on Monday and forgot my table and chairs in the trunk! When I called the guy put me hold for literally 6 seconds and said he checked his lost and found and nothing was there! He also said they check all the cars over, so they stole my table and chairs and lied to me that they didn’t find them instead of doing the humane thing and returning them!! Will never rent a car with them again!!

Steven Schuitema: Great team at this location in Wyoming/Grandville. Everyone was super helpful and took their time to ensure I was happy with my rental.

Jerod Smith: We reserved a vehicle almost 3 months ago only to get a call 3 weeks before our date that they had already given away all of their vans. They made no attempt to make things better except for "renting two compact cars" lol. Not only was the staff not willing to make things better but they clearly had no idea what was going on considering I told her that we had 2 adult drivers and 4 teenagers. She also stated that people have reserved vans a year in advance. OK...so why have the reservation up in the first place? Total incompetence from every level of this location

Packii Chan: Extra charges, rep failed to mention return closing time weekend charges to new customer.Make sure you read everything twice. That was my fault unfortunately. Big corpos are straight up robbers.Never again.

Brett Evans: Not the smartest people working there. Be careful what you sign for and ask questions because they don't inform you of issues that WILL come up

April VanSuilichem: They did not have the passenger size vehicle I was promised. After some negotiation they took one from another customer to give to me. Employees remained professional and polite despite my disgruntled attitude. Will use again, hopefully this was a 1 time problem.

ClassicRockJock: Always professional, quick and helpful. This staff works together to assure I am always happy. I highly recommended Enterprise,

Lindy Antonides: Excellent service

Krista Schueller: The Grandville on 28th Street office is always fantastic. Employees are nice, knowledgeable and helpful!