Best Car Rental Agency Grand Rapids Near Me

Jamarie Hunnit: They all was so respectful in there thanks again

Jeff Hamilton: Awsome location and the vehicle was nice.The staff is incredible!

COOL Mike: The Alpine location simply is West Michigan's BEST & The employees are a notch above outstanding. This is hometown treatment!

Ben Raber: Professional, quick service. Have rented from them several times and they always get me in an out quickly with a vehicle.

Teresa Tompkins: Rented a minivan for our spring break trip down south. Was pleased with vehicle we got and prompt service all went easy and smoothly.

Melissa Lovell: Tina was amazing, very helpful

HC Peter Sexton: Good place with top rated manager Tina.

Laura Fox: Stella makes renting from Budget a great experience. She’s a superstar!

Kayleen Bobbitt: Been with Budget since the early 70's as a car hiker. Then from the 80's till now in business and personal.The only problem I had was that the vehicle had 48k on it and the rear tires were terribly out of balance.

KIM BROOKS: Alpine location...right across from Meijer. Staff is friendly...store is clean...Fair prices and vehicles are nice...Only one thing I didn't like and that if you use a debit card instead of a credit card they require a $250 deposit that is credited back to your account after the vehicle is returned...assuming there are NO damages

Caleb Rights: Great place if you’re looking for a good car rental for a quick trip, I got a Mitsubishi outlander and it was clean and I was able to check in and out without any hassle.

Doug Seites: Absolutely terrible. Avoid. Zero stars if I could.

Becci Reed Kolenda: Friendly, nice cars and smooth check in and check out. I prefer renting from this location!

Carlos Gutierrez: Scammers don’t waste your time and money with this place I need my money back!!!

Keith Gooddwin: The customer service at this location was friendly helpful & accommodating.

Ruth Wilson: In-person service was great. The online reservation process was screwy: allowing a reservation on vehicles not in stock was a big problem.

Aditya Nadkarni: Tina and Stella were super helpful since Avis HQ made an error in booking and charged me a no-show fee when I tried to make a cancellation.It felt like they were looking out for me and were not opportunistic even though they could have played the situation in Avis' favor.That's what makes me go back and this is why i've been using this location for rentals in GR for over a decade now.

Henry H: Great, friendly service at the desk! So impressed with the value too!

Audi Parker: Budget rental was AWESOME and HELPFUL!!! She went above and beyond to accommodate our needs for a long trip. Stella V, was the BESTEST!!!

Mara “Chula Girl” Teran: They are great!

Les Littles: Excellent service! The manager that runs this location does a excellent job, staff is great ,nice and friendly as always. This branch is my go to when I need a rental! Les Littles

Dana Kurr: Always very happy used enterprise on 28th street a few times this year…

Carolyn Boven: They do a awesome job 🙂

Pattijean McCahill: Had a great experience at Enterprise on 28th Street in Grand Rapids, MI. In particular, Jarmichael Heard provided outstanding service. He was super friendly and knowledgeable, and found me an alternative vehicle when the first one had an odd odor. The manager of the store, Victor Ledbetter, contact me during my trip to inquire if everything was going well with my rental. I really appreciated the excellent customer service.

David Stroner: Fast, clean, accurate

chocolitbar: I really enjoyed my experience with enterprise, omg the staff is so amazing im greeted with a hello and smile I was takin very great care of by Jasmine songbird,Ole Manna Ray , Jarmicheal Heard.they made sure I got what I asked for everything went smooth no problems,they are the best team and I luv how they help each other.Great work Guys I will send friends and fam8ly to them thanks Enterprise on 28th st .

Erguen Oezcan: They don’t stick to a confirmed car rental

LeReatha Burrell: Cammie was such a huge help. I needed to go to Detroit for the weekend in preparation for my college graduation and at first something wasn’t working but she took her time and figured it out and I was able to get the rental and go home for my appointments and come back for graduation. She was really the glue to my entire weekend and the only thing I kept telling her was thank you because without her I would not been able to travel 2.5 hours to go back home for my appointments. She was very patient and didn’t rush. Thank You Cammie.

Elie Soukar: RENTERS BEWARE!If I could give this location less than one star, I would have done that. The cars are always old, dirty and with high mileage and the people that work there are rude and very unprofessional and especially the manager that I spoke to. I rent cars all of the times but this will be my last choice.I reserved a premium car and when I arrived to pick it up, they said that the only premium car available is a 2020 charger with very high miles and dents on the sides. I looked inside the car and it had stains all over the seats. Normally premium cars will have leather interior but this one was fabric and very dirty too.Beware of renting from this location. I asked for a different car and all what they had available is a couple of compact cars that will not work for me. Why would I pay and reserve Premium car and accept a compact car?

Ryan Mc: Friendly staff and an easy process

Aimee Eastman: Awesome people! They actually kept us more updated on our insurance claim than the actual insurance company!! So friendly.

Anisa Everett: Great staff at this location! Jasmine and Kayla are professional, friendly, and patient. They will do their best to make sure you have a positive experience, and find a car that will work for you. We were very comfortable in the car that we rented!

Martae Mcclain: Very poor service and communication 0/10 recommended

Jeffrey Lake: The days of Enterprise being customer focused are long gone. Whether it is with the take it or leave it sales approach or credit card hold misinformation. They may be the best in the industry, that has a very low bar.

Troy Plumer: I thought the entire staff was very accommodating and very courteous, especially Jarmichael !

Roger Coates: Great car and great service considering we were getting pelted by hail as we chose our car in the lot!

Alajia Cherry: Until recently, I have never had an issue with Enterprise vehicles. However, while driving my most recent rental, the transmission went out while I was exiting the highway. I barely had enough time to get to the side of the road before the car completely stopped. My 4 year old son was with me and we could have been in an serious accident. Although Enterprise sent a tow truck, they said because we were in "an unsafe location", they could not send an uber to take us to the nearest rental location. They told me to call local authorities to move us to "a safe location" so that they could then send the uber. I called 911, no one came, so the tow truck driver gave my son and I a ride to the nearest Enterprise which only 5 minutes away (my destination was 6 min away). After waiting 10-15 min at Enterprise, they gave me another car that had a weird smell in it and a mysterious stain in the trunk. This experience has put me off of Enterprise.

Andrew Ferrier: Excellent customer service. Great selection of cars.

Marcellus Mccullough: If it were possible to give less than one star as I would. I booked a car and was notified after arriving that the car that I booked was no longer available, and I would have to pay more for a larger car and addition to paying more for a larger car, the car was filthy, and it was a dirty paper towel stuffed in the door secondly, the car also smell of cigarette smoke. I notified the employees of the dirty car and was met with disrespect. I highly recommend do not rent from this location.

Tehuti Ali: Vince was very professional and patient and addressed all my concerns and needs in a timely manner. A great asset. to your company.

Carlos Hernandez: Tony was the best on helping me

Tabitha Taylor: No communication at all

Paula Casler: It was great it was fast easy with pickup and return

Rachel Ayers: Very pleased with our host.Answered all of our questions and was very friendly. (Can't recall his name).

Tsadaqah: The representatives were extremely friendly and very helpful. I had to extend my rental 3x. It was taken care of without any complications and with friendly service.Thank you for your hospitality.

Kendall Tabor: Good management.

Laura Mercer: Awesome

Sue Krupp: Impressive customer service at this Enterprise location, especially Tony! Handy location and a huge plus that I could park my own car there for the weekend. Very satisfied!

Daniel Dupree: I was racially profiled . They accused me of leaving illegal substance which I’ve never done!!!! This is illegal

Amanda M: Easy pick up and drop off. Friendly staff.

Rogue Jedi: Great service

Emily Fisher: Such a great experience at Enterprise on Plainfield. Jason helped me from the start to end of my rental car. When I returned my rental yesterday, I was running late and arrived right before close… and they waited for me so that I could turn my car in. Furthermore, Jason let me sit in the building and waiting for me while I waited for my Uber because it was raining. Jason made a rough time I was going through, a little bit easier by making my rental car experience stress free and full of care.Thank you SO much!!

Colin White: Tony is the man! Super friendly and easy to work with! Sincerely a pleasure to do business with.

Yahn Bowman: Was a great experience coming to the branch and got me going right away. RONY was outstanding and also helped me out while I was stranded and explained everything. Thank you for your great work and professional service I’ll be renting again ASAP upon return.

Pamela E. Martin: Good service true and they were true to their word!Brendan was new, but well trained patient and very courteous!

Jeffrey Stults: QUIT WITH THE UPGRADES, I WANT A CAR, IF I WANTED A MINIVAN OR MINI SUV I WOULD ORDER ONE.

Brendan Vincent: Really wanted to support this location since it’s closer to my house than the airport. Made a booking two days before pickup and all was well. When I arrived to collect, the attitude was “Lol Sorry, no cars. Oh yeah, I see your reservation number. Dunno what happened. Lol”Was stuck with a funeral we could no longer attend, two kids, a bunch of luggage, wasted time and money…. AND NO CAR.Having that much luggage and having to walk with a 3 and 4 year old along Plainfield?Enterprise was always the first rental company I used when renting.You’ll never see me again.

Alan Lips: I’m am pleased to say that I felt very well taken care off. I showed up just as the Downtown Grand Rapids branch opened and they had everything ready to go. I was able to get on the road immediately as the vehicle and paperwork were already prepared. Jason was able to explain some questions I had about the rental and some of the fees and cleared up some confusion I had.I strongly recommend this location as all their employees are very dedicated to the customer.Great location, great people and very clean vehicles.Thanks again, Jason!-Alan

Daddy COONS: Reserved a car through insurance due to a hit and run and was helped out very professionally. They gave me an upgrade with no cost to me . I cannot complain ..

Dawn Berry: The professionalism was impeccable!!! And enterprise does take debit cards! Just not at the airports! They were amazing !!!

Victoria Tanner: Quick and easy process! They didn’t have the car that I originally booked which was a bummer but the car they gave me was great!

Nick Scurra: I enjoyed my rental, the check in and check out was very simple

Rick V: They charged me a fuel charge even though I returned with a full tank.

Mimi Abaloz: Great rental experience all around

Janet Barnes: The lady at the counter was very nice and friendly. The vehicle was clean a great vehicle.

Bjm Florida: Great customer service. Comparable prices

Melanie Johnson: Marty at the Budget/Avis desk is a true joy to work with. He is kind, patient, quick, and incredibly friendly. If youre looking for good customer service- go with Budget/Avis!

Timothy Meyer: Excellent car. Descent although not the friendliest service.

Mel Murry: Definitely will be using them again, great customer service and wonderful people!

Greg Smale: Hit me with $20 in hidden fees when I returned the car, did not even tell me about them just automatically charged me. I only found out after I left and opened the receipt that was emailed to me. Also, did not have the car I initially rented.

P1KASS0: Awesome Service definitely going back

keith hartrum: If I could give them 0 or negative stars I would. Beaware of all the additional fees they add in that you may not be sure of until its to late and your rental goes up an additional 500 dollars making a 5 day rental over 1000 dollars. I will never rent from them again!

Peter Dobrenski: What an absolute pleasure the 2023 Chevy Malibu was a great safe perfect car

Renae Laning (Nae Nae): I like the fact they have booking reservations online to make the rental car process that much quicker and easier to accomplish once you arrive to their main facility where they have the rental lot

Curt Willem: Been renting from Budget over 10 yrs. Online reservation is user friendly and ease of navigating. Pickup and drop off at airport was friendly and prompt. Great service again!

Shawn McGrath: Budget Car Rental at the air port was great. They provided me with a nice vehicle at a excellent price. Although they would not accept any of my Visa or Mastercard debit cards because they had debit card printed on it. I had to go through a big hassle transferring funds to provide a credit card with the amount needed for the reserved rental because I didn't have proof of flight travel. Over all the experience was very nice.

Garrett Aulabaugh: Marty at the Grand Rapids Budget rental office was the best. I really appreciated his help.

Brian Williams: Always takes care of me. There was an issue with a truck I rented. I brought it back a couple hours later, they handed me another set of keys within 10 mins, back on the road.

Carlos Vargas: Always a pleasure renting from Budget. Rates are comparable, and vehicles if they do not have what you want, they borrow from Avis. No hassle check out and drop off.

tony dewaal: I rented a car for 4 days and prepaid, then I brought the car back 2 days early because of a natural disaster( ice storm) and they won’t reimburse my unused 2 days. Wrong wrong wrong!!! Not happy

Peter Torres: An overall solid, pleasing experience in renting and returning a vehicle. The process was simple and quick throughout and received a great vehicle that was perfect for my travel needs.

Bobbi Nguyen: This location at the airport was an amazing experience. The staff waited til after midnight when our United flight was delayed. They went far and beyond to keep open. The return was a breeze and the vehicle we received was nearly brand new. Thank you Avis.

Tom Van Spronsen: Charged for fuel on a full tank. Only had a truck and it was a dodge gas guzzler.

Mic Garcia: I have an upcoming Avis reservation from GRR that I want to modify to be a one-way rental. Unfortunately, the online reservation system won't let me change it, and when I call customer service, they can't do it either. I'm told that the GRR airport can change it to a one-way rental, but will charge a fee. What's that fee?

Charles Smith: Everything was great except that they charged a fuel surcharge even though I filled up the vehicle just before I returned it.

david van mersbergen: The desk agent took care of another customer behind me in the middle of my car pick up. The car was better than reserved, though, and check was smooth.

David Seith: Car was dirty Lotta bug splatsPretty sure the tank wasn't fullTook twice as much gas as needed for the miles I drove

Paul Bronte: Quick service, price quoted was actual price, was out of the airport within fifteen minutes. Once with another company took nearly two hours.

Paul: We were given a Chevy Bolt as our rental, we had NO CLUE about the car, how to charge it,about the charging cable in the back end,which we found on the final day of our rental. Not informed about th complexity of an EV, the dealer in the visiting town told us more about the car than Avis did. Finding a charging station was a challenge, in a strange city. We are EXTREMELY dissatisfied with AVIS. I can't give a 1/2 star. We will NEVER rent from AVIS again, there are other companies out there with better service.

Sidnee Kilby: Very helpful staff. Pleasant rental environment!

Vitor Warwar: Make sure the car is clean. Mine has food leftovers.

Ap Glass: Car wasn't clean mud on passenger door on the inside, dog or cat hair on back seat we have a family member that's allergic that had a reaction so we cleaned it up and it took about a hour, no parking validation, took over 45 minutes and 5 calls on the he phone to extend my rental

Brandon Lebster: They accused me of stealing a car when I told them it was returned 4 weeks earlier. They finally just found it, and I obviously didn't steal it. PLEASE don't rent from them, completely incompetent.

David Heizer: Good cars and good service

Michael W. Bennett: I inadvertently left my cell phone in the car. The Avis team stopped what they were doing & went & found it for me. I am a very grateful customer.

Sarah Zachrich Jeng: Customer service was great, the car not so much. Brakes felt like they were about to go out, windshield wipers did nothing but smear the windshield, and the car had no ice scraper (in March in Michigan). Avis needs to do better at maintaining their fleet.

Larry Cianciosi: Over charged for fuel even tough car returned full. 2 calls to customer service with long waits and still no action

Dan Duell: Everything good, except for the cleanliness of the vehicle.

Danelle Dove: Great Dodge rental truck and friendly helpful agent at time of pick up.

Brenda J: Great costumer service from Jania! Thank you!

Marissa Rook: I would give negative stars if possible. Not only did they not have a car available for our reservation that we booked in advance, but we were the FOURTH person in less than an hour to not get a car.None of us got them, all of us were treated extremely rudely by the woman at the front desk. She was wildly unhelpful, offering no other solutions other than charging an additional 20% per day to “upgrade” to a van.Not only did she refuse to help, she refused to offer any other solutions, and then told me I had to leave and threatened to CALL THE COPS when I said to my husband “This is why they have a 2 star review.” WHAT? I told her “I’m stating a fact that anyone can see on the internet.” And she said “if you’re going to be negative, I’m going to call the cops.” WHAT? What customer service is that?Do not rent here. Don’t. I know Enterprise is like $30 more per day, but pay it. You will NOT get a car at Budget or Avis. They have no idea what they’re doing, what’s in stock, or anything. The people at Enterprise next door told us this happens ALL THE TIME and they constantly have customers that walk over BECAUSE they don’t get cars at Budget or Avis.Truly, I’ve had food poisoning more enjoyable than dealing with the staff at Budget on 28th St. Do NOT go here under any circumstances.

Mary Wetherby: Do NOT use this location! If I could, I'd rate this place zero stars. I've rented cars before, many times through the years, and this by far was the absolute worst. I rented a mid-size car and the piece of junk they tried to give me had cigarette burns on the upholstery, dash, and passenger door. It smelled awful, but the real deal breaker was the way the front end shook when driving down the road at 50 mph and higher. Then, as if that wasn't unsafe enough, the tires were bald. There was less than 1/4" of tread left on 3 of the tires and maybe 1/8" on the 4th. Unbelievable. I tried to return it but the sales lady was unhelpful and quite rude, telling me she had nothing for me, but I could drive to the airport to see if they had anything. Mind you, I'm driving my daughters and I through the mountains down to Savannah, Georgia the next day and I really need something safe, not the pile of garbage they tried to give me. Marty at the airport was unbelievably kind and gave me a fantastic, clean, and most importantly, SAFE vehicle. My girls and I had a wonderful spring break due partially to Marty's kindness. Do NOT go to the 28th Street Budget location, go to the airport. I wish I had...

Ari Tenenhuis: Great customer service.And better price than their neighbor Enterprise.

Linda Davey: Beth was awesome and very customer oriented. Helped us figure out an issue where I booked with wrong credit card. I highly recommend this place and it’s easier than the airport location and. If you need it, she rents one way

Leah B: Terrible service. Was there for an hour, unable to process our reservation, and left without a rental car. Went to the airport location, and got a car within 5 minutes.

Charity Smith: Horrible experience gave me a car with expired tags. Get pulled over no ticket, hotel cost me. Got another car took 5 hours had to pay another hotel stay. Got other car, car stunk like cigarettes and and something died, dents,scratches on car. After cleaning the car only to discover there's moldy Chinese food under passenger side seat, car was gross. Now I'm out of contract so I paid double for the car. Never ever again.

Alison M: This company lied about what specifically they require to rent a car. They stole hundreds of dollars from me and were incredibly rude. I will never rent with them.

Lindsey Espinoza: got a different rental vehicle then what my confirmation was telling me.. then they have you check the vehicle your self..

Brian Burchell: I would also give zero stars. Or perhaps negative stars. this was absolutely the worst customer experience I’ve had in my 57 years on this planet.We rented in July. When we arrived the worker wasn’t there and the facility was locked. No note or phone number. Because we had a conference to attend in Milwaukee, a pressing schedule, our friends then drove us to the airport Budget where we waited in line only to discover they wouldn’t honor the price quoted in the reservation and would charge us twice as much. Then a fellow customer, who happened to leave a note at this first place, received a call that the lady finally arrived. So our friends drove us back to the original place. When we expressed the inconvenience and the expectation that she would provide some compensation for our inconvenience, she rudely stated, “It was an honest mistake. I will not compensate you.” She proceeded to drag her feet in processing our reservation, and her rudeness culminated in telling my wife, “I’m through with you! I am not renting to you!” Unbelievable. I was shocked, and I’m still worked up thinking about this 4 months later. I’m sure this woman has been fired by now. She eventually honored our reservation and rented “to me, but not to [my] wife.” After that we were finished with Budget. You lost a customer, Budget. One lousy independent franchise has tarnished your name for all the others. I now rent from National.

TheRoontoona9: We would do zero stars if we could. Absolutely trash. Wife rented a car and the pick up time was 12 on Sunday. Showed up at 11:58 and the lady said they were closed. She then said they don't even have the car we rented even though we have a confirmation. Horrible place and horrible customer service. Don't go here

vanessa williams: We were greeted by a wonderful and professional associate Bria at 28th street locain Grand Rapids, Mi..we were in a bind and she worked it out for us. Wish we could have taken her to lunch..Thank you for the great service,we plan on always using your facility 😉

Marie Long: I'd give zero stars if i could. This place as a whole is terrible. I've rented many many cars from other places and have NEVER had issues. My problem started with the front desk worker and continued on to the customer service line. Problem after problem but if the girl at the office had done her job correctly there would be no further issues. Stay away! Go else where.

Angie Schlosser-Bacon: Beth was superb in her customer service! She went above and beyond.

Thomas Badour: Would give zero stars if that was an option.I did a pre pay reservation with this branch. Got to the office to pick up my car and the counter worker said i needed the card I used to pay the reservation. Gave her the card and she said no this isn't the right one. I told her it was the one I used. She ran it twice and then got "Locked out" of her system. Told me there was nothing she could do I would have to call customer service. I called and was on hold for 30 minutes until I hung up. I asked her to call customer service and said she can't. Zero customer service and zero care if I got my rental or not. Went to Enterprise and was out the door in 10 minutes. I will never rent from Budget again. Had isssues last year with the Alpine location and thought using another location woulld be better. Not. Told by 1 customer rep the refund would be 3-5 business days. Been 5 and now they are saying up to 14 days to refund.

Connie Sommerfield: This place sucks!! The service was the worst I've ever experienced. Can anyone say racist? This woman's face would absolutely crack if she smiled. Corporate will be getting a call from me

Leandro Binuya: This place is terrible to rent a car from. Please stay away while you can.

Danielle Hager: Bad! Wish I could give ZERO stars. I've rented from this location before and it has always been iffy, this was the last straw- Reserved a car weeks in advance only to show up and be told, "we're out of cars." Be warned, they don't care; they won't help, and there were cars to be rented (out back) just not the "class of car" I reserved. VERY VERY BAD!

Dominique CHARLES: If i could give ZERO stars I would. Terrible location. Terrible employees. Whoever owns this place needs to get they business together. After renting with the same location for almost 2 years the manager at this location gave me the most disgusting attitude. You wouldn’t have thought i was a paying customer. Either way save yourself the time & headache DONT rent from this budget

lee sherman: Service was great and fee was right on. All went smoothly.

Kyle: Currently in a dispute over an overcharge. Dropped my car off at the correct time. Check my credit card statement and they overcharged me. Had to go digging for the receipt and it turns out they didn't check my car in until the next day, when I left the previous day. Lazy employees.

Joyce Vanderploeg: Was in and right out. Got my rental with no problems at all.

the kid: They didn’t have the selection of cars I requested and I’m an enterprise plus member I drove all the way from Muskegon to Grand Rapids so a whole trip wasted!!!!

Mike Jennings: Outstanding customer service and an overall great vehicle.

Dan Scalici: Extremely pleased with contact and service I received from the Plainfield MI outlet, especially from Jessica. Although my order was not available to some needed extensive cleaning, I was upgraded at no charge to me. No complaints and will rent again.

Troy Schloesser: Fantastic customer service

Gabe Rowley: Car was delivered to body shop where i am having my truck fixed guy was nice but car is in really bad shape. no clean panel on the car. dents, scratches, dirt every where look like they barely wiped it down and the wheels are curb rashed. the car look looked worst then my truck that was going to shop for hitting a deer. When i brought up the stuff the guy was in a rush it seem like.Made it sound like didnt care about problems.

Evelyn Nash: I really loves the customer service I was in and out no wait no problems and Chad was very all some ❤️

Brennen Sands: Hannah was absolutely fantastic! Super kind and helpful, made the process of getting a rental very quick, easy and painless; when normally it's a bit stressful being without your own vehicle.Thank you Hannah!

Laura Mercer: Great people and great cars.Best experience you'll have in car rentals.

John Smith: We use them all the time and only Enterprise!! Cami is the best manager ever to!

Mike McCullough: So what’s on my mind tonight…. I’m very ticked off 😡 So after a 14 hour day of working, I pull into my driveway at dark to have three police officers run up to my car before I could even get out of the car door to slap handcuffs on me 😲 saying I’ve been accused of stealing a rental car, which Kia has been renting for me since August when the engine went out on my car that I am still making payments on and have an extended warranty on. We picked up the rental in August from Enterprise with no specific return date because because how would we know when our car would be finished, the last time we communicated with Kia they were still waiting on a part to fix our car, on the 13th of this month my husband drove to Kia to make sure Enterprise was informed that we were still in need of the rental because our car was not repaired yet ( which took place) so then my husband drove the car to Enterprise so they could check out the car and see everything was fine and check the car out as they needed, we thought everything was fine. We’ve communicated with Enterprise when ever they had a concern on how long it was taking to bring the rental back, which had no specific return date, after all how was I supposed to know how long it would take for a dealership to fix my car. I am very unhappy with Enterprise who supposedly leases cars to Kia frequently and should know that you can’t give a specific date on when a repair might be completed specially when parts are taking longer than usual to be delivered. This is the Enterprise car rental on Plainfield in Grand Rapids that did not communicate with in there own company and with Kia to find out what was going on and had a grandmother that was simply trying to getting herself to work and back taking care of handicapped people that can’t take care of themselves handcuffed in front of her grandchildren because this company is not communicating amongst themselves. The rental was taken away last night, leaving me with no transportation to get to my disabled clients 😩 All because of poor communication between the dealership who is paying for the rental and Enterprise staff, please be aware this could happen to anyone, if you don’t believe me just go to utube and search wrongful car rental arrests 😡 I am very upset and expect Enterprise to do the right thing and correct all there mistakes so I don’t have to pursue this legally

Ivy Hubscher: Usually have good dealings with enterprise, but this time was rented a car for a week, had a plastic bumper that kept comming unclipped. Had to stop many times from Michigan to North Carolina to fix. Very disappointed in this rental!

James Chelich: Efficient, Communicative, Courteous. The best service.

Zaneta Taylor: Couldn't rent with my debit card needed a credit card

Amy and Rick Hansen: Extremely helpful making sure we had the vehicle we needed. Friendly service.

DJ Johnson: Never been asked for proof of employment of when using corporate discount.

Matt Weber: Had a Tacoma TRD for a month with them, while my car was in the shop. Was a really easy in and out with them. Quick & friendly people who were happy to help. Will definitely suggest this place if anybody needs a rental.

Emma Morgan: First time renting a car at 28 and had the best experience possible. Chasse was amazing to work with, car was super clean and had a full tank of gas which was nice. I would definitely come here again and recommend this company and location to everyone I know!

Devin Norris: Really appreciate the speedy pick up to. Get me in a different car 🚗

Robert Steig: I called yesterday to book a rental I was told 733.40 when I arrived this morning I was told it would be 1036 . I don't appreciate being lied to or taken advantage of I will never rent another car from you people ever again

Roger Taylor: Don't buy their we'll fill your tank when you return it scam. What they don't tell you is it costs $60 regardless of the amount of gas needed. THEY CHARGED ME $60 for during 42 miles. Go to Budget.

Ph Dew: Worst customer service. Can't fulfill a reservation. They don't know what they have on hand . Excuses by everyone up the line Wow🤭

Rich Scott: Very nice to deal with.had everything we wanted and expected

Phil Johnson: Had an insurance claim and needed a car quickly. Devon and his team worked hard to find me a vehicle quickly. Impressed with their customer service.

Paula Lancaster: I rent vehicles frequently for work and the crew at the Alpine location are awesome. They get me in and out quickly and work hard to meet my needs. The cars are always clean and in the winter they make sure they're warmed up and ready to go.

Kristin Roelofs: Picking up the car was quick and easy

Kurt Johnson: I have usually had a good experience with Enterprise, therefore it is the only company I use. This time there was door damage from another car which needed to be fixed. Enterprise and my insurance agent handled the whole transaction. The negative this time was that even though the cr displays two "No Smoking" stickers on the dashboard, the previous renter must have been a heavy smoker. I could still smell the remnants of the smoke when I returned the car at the end of a 3 week rental.

david spencer: They have car, suv and trucks

Thomas McGinnis: Where to begin ... Over charged, Worn out tires, no support on weekend, and now being over/double charged for tolls I can't seem to contest .... last time I use Enterprise ....

Doug Messick: I haven't been so impressed! Excellent and quick service when they were contacted by Gerber Body. Thank you!

Michael Errickson: They rented me a car that wasn’t registered or insured I found this out when I got pulled over STAY AWAY FROM ENTERPRISE ON ALPINE AT KELLER FIRD THERE BRATTY KIDS THAT ONLY CARE ABOUT THEIR OWN PAYCHECKS!!!

Robert Ranney: Very efficient check-in process.

Nick Labelle: Had a problem and jason the branch manager did everything in his power to resolve the issue that guy deserves a raise!!!!

John Steponski: Great

Mary Trotman: Initially the rental was good however trying to contact the office regarding an insurance claim afterwards (so far) has been impossible. No one ever answers the phone. I realize they may be short staffed but there's no opportunity to leave a Vmail. Every time I call back ... No answer after being on hold 5 min. After that, it automatically disconnects.

Luz Torres: Muy satisfecha con el servicio

Matt Wiersma: I had a amazing experience with the hole team at the alpine location, Ryan couldn’t have been better to deal with, very respectful and professional... I highly recommend them to anyone looking for a short term rental

Ron Myszak: Reserved a truck on Monday to be picked up on Wednesday at 4.00. Got there on Wednesday at 4.00 and they said they didnt have any Trucks. Had to drive out to the airport to rent a truck from Avis. Made me late for a very important presentation I needed a truck for. So they left me hanging and said there was nothing they could do. Manager was supposed to contact me regarding this issue and never did. Never again! Very unprofessional, poorest management I've ever encountered (Ryan, and Tony). Tony the manager shrugged his shoulders and said there was nothing he could do.Nice, renting vehicles they don't have, Thanks Enterprise!

Herman Faceson: Customer service lousy.

Sam Mtchell: I have never rented a car before until my alternator died the week of Thanksgiving. I had to get back n forth to work. These guys are outstanding !!!Customer Service is an understatement. Not only was I on my way faster than going through a drive thru, the kindness, and empathy on my worst day ever.... Is priceless.Service like this is rare these days.If I ever need to rent a car again , I'll always come here !!!

That Michigan Guy: Rented a car for a week while my truck was being repaired from an accident. Everything went great. The manager is a really great guy and helped a ton. All the staff was professional. Highly recommend this place.

Alternate Reality: Manager of the store is amazing, spent over half an hour helping me get the lowest rates for my vehicle. Took a few thousand mile road trip for a week with one of their Buick Enclaves and it performed amazingly. Highly recommend this location for their customer service!

Kimberly Boorsma: Hertz on 28th Street is the best place to rent a car! The staff made my experience truly effortless! Thank you for everything.

Dale Mathews: Very friendly and helpful and even gave me a ride so I didn’t have to get taxi, excellent customer service

Shannon Gerow: This location could be improved, there was minimal communication setting up a ride from the collision shop and the car I was given smelled like smoke. The office is dirty and disorganized. However, the employees are nice and do a good job.

Br Rian: So many places I go to it seems like there are lines and people working behind the counter are working snail paced. Not here! Was expecting to have to wait in line to check car back in and didn't even make it into the door before a representative came out to us. Very quick, friendly, helpful worker who went out of his way to make us feel welcome and wanted to make sure our rental went well for us. Thank You! We did receive the car with only between 1/4 to 1/2 tank of gas and contract said we needed to return it full. We did not realize this till after a day later so did not mention it at the time and returned the car full. After mentioning it on return of vehicle the representative verified that it was not full with pictures at time of rental and reimbursed for the difference. Again very friendly and eager to please and very quick worker not a snail speed work like other places. Thanks Again! will come here next time we need to rent a vehicle.

Julie and Rich Sexton: Mistakenly booked at this site instead of the airport. The manager was wonderful and drove us to the airport upon returning our car. Great service!

Randy Garbrecht: DO NOT DO UBER RENTALS!!!! I was given a rental with bald tires then charged for them when the issue was addressed. They put my passengers and my life in danger. SCUMBAGS.

Emily Sergent: We got a 2023 vehicle and it was great! Car was super clean and smelled fresh. The manager was even able to let us pick it up 2 hours early. He and the front dark hair desk lady who worked on 4/20 were great! The younger girl that was working this morning (4/24) was very rude and seemed like she didnt want to be there. Yes, they were very busy but the attitude given by this worker when the manager stepped away astounding.Will definitely be back because of the quality and the great management!

Mike James: Highly recommendVery accommodating.They make doing business easy.Keep up the good work guy!!!

Ashlie Spisak: They gave us THREE cars that reeked of smoke. We kept going back because we told them I have allergies so I cannot have a vehicle that smells like smoke. After the third vehicle they gave us that smelled like smoke, I just couldn’t believe it. Ridiculous.

jeff franchi: Great people!

Mike Ralston: Oren, and Jessie absolutely saved my butt trying to make it to a funeral today. I couldn’t have made it without them. I do recommend, and will always return to this location for ANY and ALL of my rental needs.

D M: Wonderful team! Made things very easy and straightforward. Thank you for being awesome! You all made things a lot better to deal with.

Layne Derks: I had a great experience! The staff were very helpful!

Jaclyn Court: All team members were incredibly helpful and the process was smooth! Would rent from here again!

Stephen Ciofani: Great customer service thanks to Oren, highly recommend this location!

Kim Sailor: It was great! We had a minor hiccup bit if I had read all the paperwork I would of known that I needed a credit card. But the employees were helpful and kind about it. Otherwise it was a good experience

Dennis Blauwkamp: I truly had a great experience here today. They definitely went above and beyond and had great customer service. Thank you for all your help

Pierre Hulsebus: Very busy place! But really helpful team.

Erica B: Excellent customer service. They took the time to fully explain insurance and all fees. They kindly answered all my questions. My car rental was clean and ready to go when I got there. I will be renting from here again! Great job!

Sann Diego: It was a pleasure working with Tina who is the owner. I was originally booked at another location and due to life and a few changes, I found myself at this location. Not only was Avis Alpine able to get me in after I transferred my reservation, I also want to mention that my vehicle needed a few things cleaned and Tina insisted instead of sending the car back to be cleaned, she would do it herself and she did it with no hesitation. Thank you for getting me back on the road.

Matthew Borg: Great service! Everything was done quick and professional. My mechanic messed up and they had me in a car asap so I didn't lose any business.Looking at the other reviews. If your car breaks down and you need an emergency ride to the hospital. Calling an uber might be a better bet on short notice than trying to rent a car. It is a tough situation, but approving you to let you drive an expensive vehicle is a lot more risky than someone giving you a ride in the back seat. =)

Theresa Robinson: The customer service at this location is beyond compare!! Stella, at the desk is friendly, cheery, and accommodating. Even in a stressful situation Stella was professional and calm. Always smiling!!Tina the owner was super accommodating when the vehicle we rented wasn’t ready on time( 2 hour delay), got the vehicle home to load up and it was not running right. Had to take it back, Tina found us another ASAP and accommodated us!!!We are getting our vehicle 5 hours later than we had planned ( which is kind of a downer) but Stella and Tina made the best of it and made sure we got on the road!!!If not for the delay I would give them 5 stars!!Stella, you hang in there 🙏

Austin Tondreau: Stella was amazing, was incredibly friendly when I picked up and dropped off. Always greeted with a smile on her face! I’ll be sure to keep returning to this location when I need a rental for work!

MICHELLE G: I've seen the other reviews about rental policies and cars not being at the location (although getting a call in advance to let you know is actually more than I've ever gotten!) but this review is about the EXCEPTIONAL customer service at this location. I rented in another city/state 750 miles away when I had some major mechanical issues with my Avis rental...on a Monday morning. Of course, the worst timing possible for work travel and the pressure of business meetings. BUT the folks at this location were not only concerned for my time but for my SAFETY. Multiple times, the owner/operator who overheard me talking to her exceptionally friendly counter staff person, the word safety was used as they tried very hard to work around their inventory limitations (the airport location had just taken 6 cars from them that morning) to get me a different vehicle. I'm not saying they can always do magic but I can say, if they are able to do it -- THEY WILL. Not only was everyone friendly and concerned for my situation but when I got my replacement rental, the porter/lot attendant helped me move all my tools and stuff to my new vehicle. I rent cars all over the USA and have never found a more friendly, committed to excellence branch of ANY car rental company anywhere. There were three I could try - I tried this one first and so glad I did! Bravo and thanks so much!!!

Austin Galloway: Stella at the Alpine location went above and beyond!Car was in great shape super nice loved the crv with Lane Keep AssistBeware: the airport location DOES NOT TAKE DEBIT unless you have a flight

Marie Davis: Really? I need a utility bill & a credit card to rent a car while mine is in the shop for a day. I only had to get to a post-op medical appointment-had to postpone my appointment.

Harry Kerr: Amazing service!

Pete Bruinsma: Had a car 1 day, receipt said $40 through Priceline, but Avis charged my credit card $145. I called in, they apologized, said there is nothing they can do.

Steven Russell: I have a lady friend that uses Avis every month or so to visit her family in Detroit, the people there at the desk are absolutely fantastic women, just pleasant as can be, and the cars are clean as can be, I highly recommend going there.

Mara “Chula Girl” Teran: very good!

Lawrence White: Great experience thanks Avis😎🙂

Bob Eluskie: Great experience renting a car for business. Very helpful and courteous staff. Highly recommend this location.

Maher Safi: Rented a luxury car. They called me 1 hour before saying they don't have any type of cars. They sent me to airport. At Airport they gave me a new car but by the time I got to Chicago the transmission went out and the car was heat index was up to the max. They did not give me an exchange and charged me full price 450.00+ for the new car.

D C: My line of work causes me to rent vehicles a lot Avis is always my first pick but it depends on location . Vegas is in the desert right ???? They charged me a cleaning fee for too much sand on carpet 🤷🏽‍♀️

Kristina King: The owner is super nice and understanding.

Matthew Parker: Employees are quick to help you with any questions & concerns you may have .

Vicki Clay: I appreciate being able to use Marriott Vacation Club certificate. The pick up off airport was very easy.

Brandy Rector: I've used avis in the past never had any issues. This time I wasnt able to get my rental until right before close when my pick up was at 1pm