Best Keybank Sterling Heights Near Me

Julie Boerema: The tellers here are not of a friendly variety. Get angry when asked to count money for a deposit. I've been scolded twice now for bringing in money for a petty cash return for work. Not having it exactly how they wanted.

GEORGE AYOMIDE: Terrible Bank. I wouldn’t recommend this branch to anyone

Rita Campbell: Personal service is Key Bank's highest priority. The staff is well informed and advises patrons with the best choices for money management.Thank you Key Bank 😊

Morgan Miller: Took money out of my account with the ATM. ATM never gave me the money. I went inside to have someone take care of it and they told me it was my problem. Loved getting scammed by corporate businesses

Ayaan Khan: Not a good bank!

Ali Khan: Need to find better bank I’m so upset because they need approval from someone to give me my own money.

Steve Young: Wouldn’t cash my check that’s issued through then by the company I work for. Not sure what those two things and me being a customer have in common but ok.

J: Friendly staff. They’ll always make change of any amount, member or not!

Latrina T: If I could rate zero star I would. This location has poor customer service and lack of follow up. The personal banker informed me that he would call me after he spoke with his branch manager. This was on July 5, 2019. I followed up a week later & was told he was still waiting. Here it is August 23, 2019 and I have yet to hear from that personal banker or even the branch manager. Poor service is one of the reasons I closed my key account. Online representative helped me with my concern.

C Boeneman: Terrible customer service and unresponsive. As soon as I can close my account I will.

Jayne K: Go elsewhere. Says no fees but there ARE fees. Unresponsive, unprofessional staff.

jennifer gurniak: Very nice and friendly especially Bridget and Jared.

Joseph Kharsa: great bank nice staff

Jaya Sistla: Kind and helpful staff

Ashray Dravidian: Very nice and helpful staff. Very cooperative for international students.

Steve Clark: Ed and the team are great!

Nancy Hartman: Nice people. Good bank been going there for 15 years

Ann Patrick: Worst bank EVER!!Manager Lopa lied to my friend about her mortgage and then said she never said that! TOLD her she was on a fixed rate & after 3 months of inst going up every month and her calling 10-15 times to talk to the bank about it she still lied & said she never said that!! Will NEVER work with this bank again!

Michael: Julie Pepper is willing to go above and beyond for her customers. We arrived two minutes before the branch was closing and Julie unlocked the door and was willing to take the time to help us. She helped us problem solve and was incredibly compassionate and kind the entire time. We highly recommend working with her!

Cappywoman: Wouldn’t work with us after over 20 with them! The manager of the bank would not follow through with what she originally told me said I was lying won’t ever deal with this bank again

jim duggin: Manager was very rude and disrespectful. Told me not to bank there and be a customer. Would never recommend this branch to anyone.

Chris Bugeja: Probably the slowest bank ever not only that but the guy up front needs to be less creepy and actually do his job

Patricia Fisher: I can no longer drive and am trying to open a checking & savings account online this morning. I called customer service for help and was told I can't use my phone or tablet to complete my application. Was told I must come to nearest location. I mentioned I once opened an account online using my phone, but only problem was when I spoke to someone when doing it she lied and told me the bank was a short distance from me. I needed to know that information if I had any problems.I will try a few more times, or give up.

Rudi Abbas: I love key bank there was no anyone giving me a loan for my new car and the key bank the gived me a loan with vere low interest the are the best I love key bank ❤️❤️❤️❤️

Richard Henningsen: I've been a Key Bank customer since Key purchased Toledo Trust somethirty or so years ago. During that time I've lived here in Michigan, Indiana, Ohio and back in Michigan without changing accounts. That account goes back to 1959. This afternoon I tried to get a Medallion Signature Guarantee Stamp which was a complete failure. The company requesting the stamp was a was Alerus handling my retirement for the Municipal Employees Retirement System who I receive my annual minimum distribution amount for my defined contribution per IRS tax filing. My form required only four questions was it over 100 G's, direct deposit and was to be sent out of the USA.and was the address of record correct, that hasn't changed in 40 plus years. The employee said I had to answer an entire list of questionswhich did not appear on my form from Aleurs. So why did I have to answer the questions? Having lost my in ID in 2017 the former Bank Manager knew me well enough to sign the same paper some 15 or so times without a problem. Now the current staff sits in the back room and I don't know if she is the bank manager or just some employee. Themanagers office sits empty and you don't know who your talking too. The lady I spoke with first couldn't sign or didn't want to, I never saw her card for ID nor the lady who came out of the back room. I thought it something that a employee meeting the public had a half eaten sandwich sitting on her desk. Not very professional for a bank if you ask me. I went to another bank and got the signature with the Aleurs form no problem.That lady said the four questions on the form were enough.On another area of disappointment the only teller at this branch appears to have been placed on the job with no prior training as she has had extreme problems cashing checks or entering checks for deposit. She does not give a very positive face to the branch. I'm certainly reluctantto use this branch in the future for my banking needs. In my opinion I think the rating I gave the bank is fair as service has not been to Key standards when compared to past managers and todays staff.

Affordable Harvey-Choice: Awful....They treated like a criminal.

Jay Dubinsky: I’ve had nothing but amazing service from this branch and bank for that fact. Conveniently located and staffed with helpful bankers.I would recommend checking out Key if you haven’t had a chance yet.

Joe Timone: I had a bad experience here. Reached out to some others and asked if I was alone. I am nit. Figured I'd post here to let people know.Also sounds like some unethical business practices occur here... Such as closing customer accounts from a bad review... We'll see how long mine lasts ha!

Bryan Johnstone: So the branch manager at KeyBank got mad that I made a complaint about his customer service so he closed my accounts. He called me 4 times yesterday while I was with a customer. When I finally got a chance to call back to see what was going on he didn't apologize or ask what he could do to better his service and to make me a happy customer! Instead he wanted to argue with me about the review.. Honestly I never thought I would be treated like this by my bank. After going back and forth I finally just hung up and proceeded with my day. Well this morning I'm trying to buy materials so we can go insulate some homes and my card was declined. So I called the bank and they said there is an anonymous block on our account, we do not want to do business with you any longer per the Livonia branch. Ok cool I already opened up a Chase business account so I'm coming to get a cashiers check I need my money. They proceed to say that I can't come get a check and that they will be sending me one in ten business days... They not only closed my business but also my personal checking and savings account as well as my office managers personal accounts. Good thing I set Chase up last month or I would be really screwed. Moral of the story do not give your business to Key Bank!

Kelsey Barraco: The WORST customer service I’ve ever had the misfortune of dealing with. You deserve to be out of business with the way you treat customers when they try to address issues. Pathetic.

Jeff Black: Went in for service and was happy

Pamela Leonard: I didn't make an appointment big mistake. Ended up waiting 2 hours. My fault , nice people. Set up an account

A Gree: Went in to open an account today and a lady named Saba (spelling?) had an immediate attitude because we didn't call to make an appointment first. Seriously!!?? It wasn't even busy!! After a couple of questions that my husband had regarding opening a new account... he was continually met with a very unhelpful and snarky attitude by Saba. Keybank will never be even a second thought and we took our business elsewhere. Very BAD service!!

Nancy Radawick: Keybank on Orchard Lake Rd in Bloomfield, MI is the worst banking institution that I have ever had to deal with. If you value your time and money do not do your banking with Keybank, and more importantly with that location.

Katelyn Rix: Highly recommend this bank, amazing staff. Micheal, Thank you for everything you did for me today. Check them out, you will not be disappointed.

Dexter Ave 313: Worst service ever denied me my money because my daughter is black and was rude to use but where white customers and nice to them but still denied me service and theater to call the cops on my daughter so will never be going here and I’m canceling everything with them will not recommend this bank at all to anybody

Jeff Williams: They wouldn't except my card even though I had legal documentation showing the ownership of card being mine. I told them other locations never had this problem but they still would not except it and would not give me a clear answer why. Worst customer service that I ever had at a bank

Alysia Sanders: Worst bank ever my card was stolen and Cathy the fraud department lady denied my claim because I didn’t file a police report which she told me I did not have to do ! And the charge you to MOVE YOUR MONEY from you savings to your checking account

It’s Omar: The staff are extremely nice and very professional. I’ve never had a problem with them. To be honest this is the most easiest bank and best bank for small businesses in my opinion. It’s also right next to my house 10 seconds away you can’t beat that either lol

Morgan: Really good interest rates on the savings account. Helpful staff

Steven Glick: Good service for my small business

Devin: We have been waiting to set up a pool loan for two weeks and we're not getting anywhere with Tanisha. We have called the office multiple times and the secretary says Tanisha will call right back which never happens. Going else where for a pool loan.

Joanne o'donnell: To whom it may concern:I came to Key Bank when Brenda Smith was the manager there. Brenda was fabulous and bent over backwards for you as a customer.After Brenda left, the whole atmosphere of the bank changed. Joanne refused to help me in any way. I had two issues I needed help with and both times she handed me an 800 number and told me to handle it myself. After spending much time attempting to rectify the issues myself, I complained to corporate about her total lack of customer service, she must have been notified because she has made me pay ever since. I have been constantly disconnected when I called and or put on hold for ridiculous periods of time…I noticed another staff (Lisa) had picked up on her behavior. Last week I needed to send a wire transfer, I asked the price and Lisa said $25.00. I was charged $30.00. When I asked Tanisha (manager) about it, she said "Lisa make a mistake and I corrected her), however, I will not refund you the $5.00.I have never been treated like this before and am stunned that this seems to be acceptable by the principles of Key Bank.Key bank lost an excellent customer that would have stayed for life had I been treated with respect.Check out Consumers Review Report – Key Bank was rated horrible by over 40 customers. Not a bank you want to do business with.I highly recommend Huntington Bank! The staff is outstanding and you don’t get charged for everything like Key Bank.Joanne OWest Bloomfield, MI

Quentin Mills: Worst bank ever. I mobile deposited my work check on the 28th of January was told my money would be available on the 31st get to the bank to make a withdrawal only to be told there's a 9 day hold on my money because I'm a new customer and the deposit was over $1000. Now here it is the 9th of February and my money still isn't available. Will be switching bank and will never recommend this bank to anyone!!!

Randall Willard: Very helpful staff

Taghreed Shamoon: If I could put a zero stars I would. Most of the staff are Karen that won't listen to what you have to say. They don't help you, and when you ask for help they need manager who is never there. I have came here many times and there is never manager so nobody can get help. Worst costumer service.

Sami Adam: bad experience they lost my money 1507$ and when i call BOA they said your card is blocked and my account is not on my app !!!! i need my money to pay bills

Ryan Law: Had my debit card details swiped after using the outside ATM on Monday October 17th 2022 morning 5 AM, was hit with 1600$ in fraudulent charges. That I had to dispute and now waiting on resolution...

Indrit Sufa: BAD EXPERIENCE!Will never go there again!Went there today for a notary and one from the personal bankers welcomed me very well and said Yes we can do it and a Lady who works there Sydney or Cindy who seems to be the person who have the notary acted un normal and said no I might have appointments and I said well I can wait! Again she said no without knowing if she has appointments or not not even looking if she does or not!I hope she will retire soon from that bank, she will make a bad name for that branch!I have a personal account and business at BOA, this was a very bad experience at this bank.

Zeeks A: Great experience here Cindy is a great relationship manager. Best experience at a Bank of America so far thank you

Thomas Trudel: Closed Saturdays with only access to 1 ATM. Should invest in more since all your workers push customers to use the ATM for everything.

B Lockwood: Brutal. ATM IS BROKEN. Don’t come to this branch. The company has no intention of fixing it. If you deposit more than one check or one bill it spits it out. If you’re lucky it will be windy 👎

Kathy O'Neill: Took my 92 year old dad who has Stage IV Melanoma Cancer for an appointment to withdraw his money from his "inactive" account. He had received a letter the day before from Bank of America stating that his account had been inactive and it was possible that his funds would go to the state as abandoned funds. My mother's social security check was diverted from deposit in Bank of America to Chase Bank in Sep 2021 in an effort to consolidate accounts. I guess this was not acceptable to Bank of America. We decided to withdraw my dad's $100,000 and close the account. The bank rep told us we needed to sign a form that would be submitted to the corporate office in order to reinstate his account before we could withdraw his money. This process would take five business days. I looked this up online and it should only take one business day for the account to be reinstated after a request has been made. This branch treats the elderly abhorrently and should be put out of business! My dad limped out of the bank with the aide of his walker, and it just broke my heart. Shame on these people!

Shaheed Aldarraji: My favorite bankThe staff and management are very good at customer service

ranya najjar: I recommend Change some of the staff this branch new managementso many people have issues this branch is closed and the issue covet it is a extremely a lie and excuses and most bank of America it’s closed sick issues even onlin service it’s horrible no one call back

Krista Lay: So my 72 yr old mother went on Friday December 17th to withdraw from our joint account. She went to this location because the other two branch locations were closed she tried to go to. Random closures at random locations have been ongoing thing since covid. So the bank teller says she needs more than one piece of ID for a withdrawal, last time I checked when you have a huge amount of money in the bank and have your driver's license with your picture on it it should suffice. My mom even gave the amount of money that was in the account to them. She talked to a bank manager the manager said we need two more forms of ID. How does one have three pieces of ID on them especially when they're 72 years old. My mom got flustered and left without her money. Bank of America is holding our money hostage because my mom couldn't produce another form of ID. She literally has one credit card, she pays cash for everything. Her mortgage is through Bank of America along with her bank accounts. I'm working on convincing her to change over to a credit union that I belong to. If I could give zero stars I would, despicable people. Shame on trading seniors this way

Ashley Walker: This is the worst bank of America branch I have ever been to. I tried to come in to change my last name because I got married, they told me I need an appointment. Okay whatever no big deal. Well fast forward to a week later I come in they tell me I don’t have an appointment but will “take care of me anyways.” One of the tellers even said she recognized me. Then to find out I can’t even change my name without my mother and husband there because I have them on my account. Even though they have no access to any debit/credit cards. My husband banks with Chase and they were able to add me to the account without me even present. Bank of America has just really gone down hill. They make it impossible to do anything. I will not be making another appointment- I will be switching to my husbands bank! So good job Bank of America you just lost a customer of 26 years. This is probably for the better considering all of their locations are randomly closing…. They are slowly going out of business and I can’t say I’m shocked! :)

aidin ilyas: If I could give zero start to this location I will do because they are very lazy employee and what I asked them for they said we don’t do👎👎👎

mario marogy: I was at this banck this morning it took little bit longer but they were very helpful especially ( violets ) I don't know why some people complain there is a process they go through sometime it takes longer

Bradley Leyten: This branch is one of the only within 20 miles. I went inside to make a large cash deposit. The teller rather than help me with the deposit simply tells me to use the ATM. The reason I went in was to help keep the tellers employed by requiring their assistance. I know how to use the ATM, but if that's how you want it, fine I'll help a machine eliminate your job.

Fadi Philp: Always the ATM machine not working

Jessica Easterly: Any time you need help with anything, they are quick to transfer you to customer service. Never want to do their actual job. Always playing run around with them.

David Young: This ATM is down more and more. 4 times in the past 2 months I went to make a cash deposit at the ATM and it says cash deposit temporarily unavailable. This bank cares so little that they can not even empty the money out. Try to call to report it and says to call back during buisness hours. What a joke.

Ali Bakir: Could've been better

rami yousif: Worst branch for back of America!!This is the third time for me going there and the experience is just garbage... These employees have the worst attitude and so disrespectful..I would rather go to an ATM than deal with their unprofessional attitude...I wish ATMs could do everything,,, but I'm sure soon everything will be automated and those employees will be sent home for good!!!

Aiman Kajal: Slow and never enough staff on hand to help the customers

Nader Elmashni: Just a nasty unprofessional customer service. I had an appointment at 11:30 for Thursday 7/27 ( I left work for this appointment), arrived and I had to wait 15 minutes because the lady ( her name was Rana I think) was chatting and enjoying her long conversation with the customer a head of me... and when my turn came she did not apologize for the delay.. I asked her about the accounts they offer but she did not speak up and was not even trying to help to get the business, and she kept asking about my last bank which is none of her business.. and when I left she said in unkind way " good luck".. nasty customer service..This an update 8/7/2022:The bank's response is pitiful, it is an automatic response that was used in other reviews. Obviously, you don't care. I did send you an e-mail to your customer service but have not heard from you.. so bad... you may give me a call to discuss..

Mike H: Expect rude behavior and worst the worst customer service from the bankers, went to do an wire transfer for closing they made me wait for a while before telling me they won't help me because they have customers and after that they got other appointments and to go somewhere else.

Joshua Hibbert: I went to the bank to deposit some poker winnings into my account, cash mind you. What do I get? An employee who puts my money into someone else's account and has an attitude with me. When I tried resolving this from the office, I had no luck there. Finally I go back to the bank and try to speak to the manager, they tell me they will check and call me the next day. It's been 5 days now and the person still hasn't called me back. Mind you this misplacing of my cash was done, 3 WEEKS AGO.

Karam Shammas: Huntington bank 155 years in the market, based in Ohio and all states surrounding Ohio, plus Colorado and Minnesota. Huntington bought TCF bank. No more TCf bank. Huntington had the latest technologies in fraud prevention, text and email alerts. The mobile app is friendly use. You can consider Huntington a 24 hours service bank because you can use your phone app to deposit your checks, withdrawal money from ATM anytime. They have most of the financial services plus the Huntington insurance company.

Ruksana S.: Have been going to this branch for years. All the tellers here have always been kind and professional. A bit shocked by the negative reviews. For those only writing a negative review because the branch didn't offer coffee/water in the middle of pandemic - this is a financial institution, not a restaurant. They are not required to feed people in order to process a banking transaction.

ThinkDoughnuts: There is one lady work there her name is Rana , she is very rude and means and not respectfully with costumes and not welcoming I will not going to this location anymore

Jay Buni: Worse place ever never answer their phone

Blue Water Cichlids: The worst branch ever the staff team it’s very bad never recommend someone to go there

Joseph Kharsa: sharalee is very kind easy to work with

Rafe Jamison: I don’t know what is going with this branch about giving me my funds. I believe It a stereotype. Today I wanted to withdraw some funds and was told “ because of the Holiday, that was yesterday, that they couldn’t get me my money. However, I went to another Huntington Bank and had no problem at all. My funds were available, so I don’t see why I had to go to another branch. NEVER AGAIN WILL I EVER GO TO THIS BRANCH & MAY JUST CHANGE BANKS ALTOGETHER

Andrzej Pastucha: Branch manager had me waited for 10 days to cash the certified check, than when I arrived to pick up the money. I was told, the money is not there. Their lobby is closed only drive thru. Tellers move very slow. No one ever returns calls. Very Bad and disrespectful management, poor customer service.

James Sharrard: Girl waited on me laze !!!I needed help with my bankingShe would not get off her chair to get someoneVery bad experience!!!

Chrissy Timpikin: Terrible branch and the employees working during this pandemic are horrible. They work super slow and they are extremely rude. Their is one teller who has a accent - she is the worst! You will wait in line for 45 minutes in the drive thru. Don’t go on the 1st or 3rd you’ll be waiting 1 hour min. I ride past other banks all day and NEVER see the lines look like they do at Huntington!! This bank is too cheap to install glass/plastic so they can still serve other customers on the inside like BOA and CHASE. Even Comerica moves faster than this bank. I see no pros in banking here.

Shannon Fandale: First off, the female banker was incredibly rude to me. Her tone was obvious indifferent and verging on hostile. I tried to complete a simple account change, but was told I needed the joint account person to be present. I later contacted Huntington online and learned this was not true. Thanks for lying to me and wasting my time. Will not return to this location.

Bryan Spears: Tony is the man. I've always had great customer service with Huntington managers but he's gone above and beyond.

Steve William: Rana Razi provides you the WORST customer service that you’ll ever experience in your life, this lady has a horrible attitude!! DO NOT deal with her , the others are fine.

Steve Levin: Cheapo Branch ...They Don't even offer water or coffee for the customers.I'm moving my business and personal accounts to Flagstar where they don't only have coffee and water , but it's Keuric coffee, water and cookies.

David Yosuif: Very bad customer service , the banker I don’t want to mention her name has no idea what she’s doing she doesn’t even know how to spell words lol !

Dita Ri: Bad service

T5T Towards 5.0 Tennis: worst branch ever.they have online scheduling system but they are not ready on time and someone comes out like 10+ mins later saying "oh you reserved online, that's why". what??also the banker who helped close my account wrongly told me online statements for the closed account should still be available, but it wasn't. So I ended up wasting another few hours on phone with bofa to resolve the issue (re-opening, downloading statements, and closing again). Also the banker kept fiddling around as if he wanted me to go away asap because he had to go somewhere.TERRIBLE TERRIBLE TERRIBLE.

B Lockwood: Awful, came in, was told I needed to make a appointment, yet when I made a appointment and came back, I was delayed by 30 minutes by a walk in appointment. Worst part was the manager was the one that made the decision to push my appointment back by a half hour.

salar mi: I don't recommend this bank to anybody they don't treat customer right

April Clouse: good service

François-Xavier Padiolleau: Went to this branch of Bank Of America to do a transfer on the Saturday after Thanksgiving. Georges was extremely helpful and took the time to find the best way to perform the transfer. He made sure to update my account details for the transfer to go through. All that while explaining everything. Thank you very much!

Revan Kakooz: Very bad service they don’t help me when I go there they give me a hard time

Vivian: I’m so disappointed with this location and the lack of knowledge by their tellers. I went in to deposit a check because the ATM message said there would be a hold (assuming because it was a check from my new job?) anyway, went inside and explained to the teller that I cannot and do not want a hold on the check. That if she processes it and it states anything of a hold, I want my check back, as I cannot wait to have funds put into my account due to a hold.Teller processes the check and assures me that there’s no hold, money will be deposited into my account by the next morning. I went in on 10/20, so by 10/21, check should be deposited.Well miss bank teller, you gave out inaccurate information. My check is now held until 10/29. NINE days after my initial deposit. I’ve called BOA daily begging them to have someone help me. Anyone. There has to be someone who can remove this hold. I’ve explained and expressed and cried my situation and why I need my money as desperately as I do. All I get is “we’re so sorry you were lied to. There’s nothing anyone can do.” I’ve been a BOA customer for 14 years. Once this check is deposited, I’ll be going over to Chase- where they treat you like a person, and not just another transaction.

Quamrul Mazumder: I tried to call and talk to someone several times. Their robocall system did not allow me to talk to anyone. Everyone is busy to talk to customer. This is the worst experience I had. I just wanted to know if they have safe deposit box. I guess, I will never call them again. I hate online robocalls

Margaret Topous: Even when you get there early you will wait. Didn't open on time. They wouldn't even let the Brink's driver in even after time to open. ("10 more minutes.") The driver said something like 'this is why you don't get stops.' He cooled his heels with vehicle idling for several more minutes and then left.You got to step it up several levels BoA. You're dropping the ⚾️ at many locations.

Nahrain Dawood: My visit here went great! Sangeeta Singh was very helpful. Coming back to this location again.

Stevo Shaya: They closed my account because I deposited a check for 39k . Like really . Customers always right but not with Bank of America.They can’t tell me what was the reason.But they told me to go somewhere else .It’s ok , I made sure they lost bunch of business.I convinced all my family friends to close their account and they did 😊 now I’m happy

Ali Algawwam: Amazing customer service

lenny yono: By far the worst bank in the state of Michigan lazy staff even lazier management I waited in line for 48 minutes eight staff members were there only two were working the teller get it together this is a Bank not a lemonade stand !

MICHAEL H. NGUYEN: need to hire more staffs. no walk-in services as of 06/16/2022

Streetz A: Beware of discrimination and profiling. No matter if you have all your info/paperwork in order they will 3rd degree you the whole time. Doesn’t matter what your profession may be, they are rude and difficult. Nina and Antwone especially. Find a different branch if you can.

Ivan Shangi: After waiting for 15 minutes to do a wire transfer oh we’re sorry the machine is down there just too lazy not to do their job

Michelle Pyle: Bank closes 4 pm which is RIDICULOUS but at 3:40 pm the manager pulls 1 of the 2 tellers and starts counting down her till. THERE IS 11 PEOPLE IN LINE at this point!!!! Now there is 14 people and it's 3:50 pm. I've been standing in line since 3:25 pm and there is still 4 people in front of me. I understand about being short handed but there were 3 employees behind the counter 15 minutes ago. OH LOOK AT THAT IT'S 3:53 and THE MANAGER JUST LEFT FOR THE DAY!!!!!! I can't wait until my employer switches banks it's in the process as we speak because having to wait over 40 + minutes in line just to make a deposit for work is uncalled for!!!!!

Raham: If you dont have life or if you have a lot of time to waste then come to this location.

Zbyszko P: Needed to convert a small amount of foreign currency so I checked the website which stated I can do this at this branch. I drive over during lunch and go inside. After getting to the teller the nice lady tells me that she cannot do it and I have to see someone at one of the desks (fine). Walks me over to a chair and tells me to wait for the lady helping another customer to finish (fine). After waiting around 15 minutes the manager comes over and tells me I need to make an appointment because they're swamped (not fine because I was told they'd do it and asked to wait, which I patiently did.) I wasted over 30 minutes + gas for something that any currency exchange counter at the airport can do in about 120 seconds and still didn't get it done. Supposedly I'm a "premium customer" I'll be moving my money elsewhere.

Ryan May: This is a great Huntington Bank location. I have used this location for over 20 years.The staff is what makes this bank so great. All the tellers are very friendly and always go above and beyond to serve their customers.I would highly recommend this Huntington Bank location.

Dennis S (Iamthatguy420): It's a bank I mean come on...they always have money 😆😆

Lee Bas: Love this branch! Been coming here for 12 years now. Staff has always been friendly and helpful.

David Ording: Great Customer Service

AnaLiz Felix: No stars would be more efficient for this branch. The staff here is terribly unprofessional, lazy and don’t know what they’re doing. Every time I come to this branch I encounter a new problem. Which is an inconvenience because it’s the one closest to my work!

Brian A: Friendly staff, efficient.

Ashley Sakuta: I love Huntington and I love this branch. I've never had an issue with them or the tellers until today. I went in to get a cashiers check to pay my rent. When I went to the teller to ask for one I accidentally called it a money order. I tried to apologize and correct myself, but the teller immediately got snarky with me. Telling me in a rude tone that "we don't do that, and that my check HAS to be from Huntington to use it towards a cashiers check if that's what I actually need". I've been getting cashiers checks from this bank/location since December, so I know I can use my check no matter the bank. Either way the teller was very rude and I'm disappointed that such a good bank would hire such mean people.

Mark Young: Done business with them before

Ronnetta Martin: Love the bank tellers... So friendly!!!

Berjoug Arakelian: for being new to the banking system in this country i was treated with the outmost respect and friendliness i have ever seen the manager faith ,and hannan the personal banker went above and beyond their duties to make me comfortable and help me understand everything that i needed to know thank you very much for everything

Fay Fay: The worst bank , Bad costumer service. If i could i would give it a zero rating!!! don’t even waste your time to go there!!! So disappointed

andrew d: Very bad customer service!!!! Was terrible!!! Waste of time. The people there don’t even care!!!

rakan haddad: Worst service you could ever have is at this location very bad attitude manager needs more training.I just closed my business account with them very bad service

oras zuhair: Very bad customer service ,, if there’s a zero I will post below zero

Nisreen Elias: Unprofessional Bad customer service. Zero stars!!

Norma Hudson: The worst of the worst don’t waste your time with them

Amanda Koly (Mandi): Any time I have been they have just sitting umm hello actually do your job some people go on there not to wait 20 minutes In a drive though window for some person to come by 3 times I’ve had it with this bank I’m leave this bank u actually get no stars but it won’t let me

brent ramsey: This place has some of the worst customer service I’ve ever dealt with in my life .I’m a contractor and I received a check from a customer who happens to bank with fifth third bank. I went in with the check and provided my federal ID. They asked that I then provide my state ID which is not required. And then told me that they also had to take my Social Security number. With all the issues fifth third is had with their security and hackers stealing information such as Social Security numbers and other customer information this is very unnecessary and risky. I just can’t recommend with dealing with these people when they’re asking for unnecessary information to make simple transactions that I’ve made at any other bank I can possibly name numerous times without having to give my Social Security number. Seems like nothing but an attempt to get you to open an account at a bank that you don’t want to deal with . Super shady practice should be ashamed of themselves for trying to force people into opening an account at their bank

Joseph Hudson: One of the most friendly 5/3 banks around, always take the time to make me feel valued and appreciated and respected. (Even if there was a lack of funds lol)

Joe Abraham: Nice staff

Erik Spreitzer: Nice clean building with decent drive through services and available ATM

B R: Not enough personnel very slow most likely going to another branch. Not the employee's fault MANAGEMENT MUST BE THE PROBLEM!

Sarah Jasman: Absolutely WORST customer service ever! Since Huntington has bought out TCF, we have had nothing but issues! The ATM rarely works, and the service is SO slow. I was with TCF for 25 years, but will be taking my business elsewhere. I have had ENOUGH

Andrea: Best bank. I've been with Huntington for 15+ years. NEVER have had issues. Never will change banks. Great people who work at the bank branches as well as over the phone.

Tony C: Was so much better when it was TCF. Totally understaffed. ATM there will not accept deposits. What's the point of having the lobby open when there's no one there to help you?! At least have the ATM accept deposits. Who's managing this place?

Jeff Miller: I've never had a disappointing transaction inside the bank since I started banking there 6 months ago but seem to be short handed, all it takes is understanding and patience since they are. No one has never been rude and im always greeted with a hello when I walk in unless the tellers are to busy. If your that much in a hurry to do your banking maybe people that complain their slow and their about to close then that's on you and should get to the bank earlier or apply for a job at the bank if you can do better. I give Huntington bank on 18 and Dequindre a thumbs up cause I have patience/understanding.

KaylaChristina Pickens Sznitka: I would not recommend this branch at all bad management don’t like the new management that took over will not recommend this branch the manager now so not help full at all will NOT NOT recommend this branch too NOBODY 😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Adam Gilezan: I was excited that Huntington took over the TCF location near my home. I went there for the first time today and was extremely disappointed. I waited in the drive thru lane for over 25 min, mind you there was only one lane open as well. I finally got frustrated and went inside to get my transaction done because they were closing soon. The people were just rude and disregarded they were doing anything wrong, no acknowledgment at all whatsoever! I will drive out of my way from now on to go to another branch than to just stop there. Mind you I have been with Huntington for over 20 years. This was such a disappointment!